30+ days ago
Role: Front Desk Admin
Company: (Phoenix – 51/Glendale)
Duration: Direct Hire
Hours: M-F 8-4:30 flexible (100% in office)
Environment: business casual
Essential Job Functions: • Registers patients by gathering, verifying, and entering in demographic and insurance information. • Obtains signed registration sheets, permissions to file claims, releases, etc. • Reviews schedules for referrals needed, obtains those that the office takes responsibility for and works with patients to obtain others. • Collect and make change for payments received, complete receipt for patient, and follow appropriate paperwork to record transaction. • Compare daily cash amounts against daily transactions to ensure that records balance. Post payments to patient accounts. • Handles inquiries about insurances accepted, office hours, services, locations, exam fees, doctor information, etc. • Handle no-show appointments according to established process • Handles telephone receptionist responsibilities as needed. • Maintains personal reference book on insurance companies and coverage. • Assists other front office staff as needed. • Greets patients promptly and professionally. • Responds easily to routine requests for information. • Always maintains patient confidentiality and communicates with the Compliance Officer regarding procedural changes and concerns. • Participates in professional development efforts to remain current on insurance coverage and regulation matters. • Distributes medical record releases and photocopies and logs records as appropriate. • Cooperates and communicates with all staff members and physicians about patient matters. • Issues proper receipts and maintains balanced drawer. • Maintains regular attendance and punctuality
Education and Experience • High school diploma or GED. • Alphabetization and spelling skills a must. • Three years of work experience, some of which is preferably in a medical office setting.
Skills and Qualifications: • Multi-tasking • Flexibility • Telephone skills • Customer service • Time management • Organization • Attention to detail • Scheduling • Professionalism • Quality focus • Position requires accuracy, thoroughness, and an understanding of insurance, copy and referral procedures. • Skill in operating computer, word processing software, fax machines and copier machines.
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100 to 499 employees