1st line support jobs

Near basingstoke, southern
133Jobs Found

133 jobs found for 1st line support jobs Near basingstoke, southern

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Tier 1 Technical Support Engineer EMEA

WorkFront Inc

Basingstoke
20 days ago
Basingstoke
20 days ago

Title: Tier 1 Support Engineer 

Reports to: Senior Manager Customer Support EMEA
Location: Basingstoke, UK/ Remote 

 

About Workfront, An Adobe Company

Workfront, an Adobe company, is the leader in enterprise work management. Together, Adobe and Workfront provide companies a single system to support planning, collaboration, and governance to unlock organizational productivity and create exceptional experiences. Workfront helps people do their best work so companies can thrive in a digital world. Workfront is built for people, effortlessly connecting teams and easily integrating into existing applications and systems. The ability to see, measure, and analyze critical factors such as resources, outcomes, and priorities keeps everyone on the same page, with a clear understanding of why their work matters. 

 

The Role 

We are looking for smart problem-solvers who are detail-oriented, experienced and motivated to provide excellent service to our customers and partners throughout the world. You will get to know the core features of our Workfront product at an expert level. The primary responsibility is to manage customer issues related to Workfront products and services over the phone as well as through tickets and chat. Technical support engineers must be able to identify the issue by troubleshooting and testing with the customer and work with our escalation teams, as needed, to resolve any issues to our customer’s satisfaction. You will have the opportunity to improve processes and customer experience by creating new knowledge about our product and providing your insights to fellow colleagues and the management team. 

 

Responsibilities

  • 1st line of support - Provide professional technical support to Workfront customers via phone, chat and email updates
  • Meeting obligations of Service Level Agreements between Workfront and its customers
  • Understand processes in order to work efficiently and provide customers with the right answer
  • Providing feedback and insights to the team on ways to better serve our customers
  • Creating and improving our Knowledge Base content, both internally and externally
  • Becoming an expert in the Workfront product and helping others to do the same

 

Qualifications and Skills

  • Ability to work Monday-Friday, 9am-5pm GMT; rosta’d to work every other weekend 
  • Flexibility to cover various  timezone shifts when required
  • Understanding of database applications.
  • Understanding of web server technologies.
  • Strong team player with a collaborative approach  
  • Excellent written and verbal communication skills
  • Multi-tasker with an ability to prioritise
  • Results / customer satisfaction driven
  • SalesForce working knowledge  
  • Good listener


Values Fit

To us, company values are more than just words on a wall; they best describe who we are and how we get our work done.

  • Genuine: We are sincere, trustworthy, and reliable.
  • Exceptional: We’re committed to creating exceptional experiences that  delight our employees and customers.
  • Innovative: We’re highly creative and always striving to connect new ideas with business realities.
  • Involved: We’re inclusive, open, and actively engaged with our customers, partners, employees, and the communities we serve.

At Workfront, an Adobe company, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you’re looking to make an impact, we’re the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog.

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1st Line Support Engineer

Noir

Newbury, HC
2 days ago
Newbury, HC
£30k - £55k Per Year
2 days ago
£30k - £55k Per Year

1st Line Support Engineer
(Tech stack: 1st Line Support Engineer, Software, PDM, PLM, ERP, Database Application, CAD, SolidWorks, Creo Parametric, SolidEdge, Inventor, AutoCAD, 1st Line Support Engineer, Urgent)
Our client is a global video technology company with a strong presence in 17 countries. Using cutting edge technologies they help their clients join the dots on Facebook, YouTube and the social web. Their mission is to deliver the most awesome social video advertising campaigns on the planet.
Due to continued growth and expansion they are seeking several 1st Line Support Engineer. The ideal 1st Line Support Engineer candidates will have a degree or HNC in Engineering / IT or relevant work experience. Experience using PDM, PLM or ERP or other business database application would be advantageous. Experience using CAD applications:- SolidWorks, Creo Parametric, SolidEdge, Inventor or AutoCAD would also be advantageous.
You will follow the firm's rapid career progression programme. Previous top performers have achieved several promotions (and pay rises) within 12 months of joining. If you're ready to join a really cool company with a proven business model and a start-up feel, this could be the company for you!
Location: Newbury, Berkshire / Remote
Salary: £30 - £55k + Bonus + Car + Benefits
To apply for this position please send your CV to Matt Jones at Noir.
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1st Line Support Analyst

Spectrum IT

Winchester, Southern
1 day ago
Winchester, Southern
£20k - £25k Per Year
1 day ago
£20k - £25k Per Year

1st Line Support Analyst - Active Directory, Windows Server, Network
Winchester - £20,000 - £25,000
This is a great opportunity for an experienced support analyst with current commercial experience to join an established business supporting in-house users at multiple sites. The company are looking for a skilled 1st line support analyst to become part of their team supporting over 100 sites with a range of technical issues.
This would be an excellent opportunity for an established 1st line support analyst looking to step up into a role with more responsibility in a dynamic and technically challenging environment. The company are going through a period of growth and transformation and there is potential for the right candidate to sit as a senior figurehead within the 1st line team, improving processes and standards to improve the customer support experience.
The position offers scope for progression, training opportunities, an excellent company culture and a starting salary up to £20,000 - £25,000 based on experience + on-call bonus and flexible working.
Essential Requirements
  • Active Directory
  • Windows Server
  • Hardware support - (Printers, Desktops, phones/mobiles)
  • Knowledge of supporting WiFi and connectivity issues
  • Windows 10

Nice to have's
  • Office 365 support
  • ITIL training
  • Exposure to Cisco Meraki
  • Prior experience in a leadership/senior role

*The company can accommodate remote interviewing and onboarding during the current environment.
If you are looking to be part of a fast-moving, interesting business, at a time of growth then please apply to this advert or contact me via our website or LinkedIn: Jack Hewitt-Coleman, Spectrum IT
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Desktop Support Engineer

UTP

Reading, HC
2 days ago
Reading, HC
£25k - £25k Per Year
2 days ago
£25k - £25k Per Year

Desktop Support Engineer


Location: Reading


Salary: £25,000 per annum plus benefits


Hours of Work: Full-Time (basic hours are 9:00 am to 5:30 pm)


About the Company:


UTP Merchant Services Limited and its sister company Faster Processing Limited are two of the fastest growing, innovative fintech organisations in the UK.  Through a mixture of innovation and a focus on delivering outstanding customer service, we are committed to providing our customer base with market leading credit and debit card processing solutions.


With a customer base of over 20,000 customers, approximately £1.5 billion is processed across UTP’s estate of credit card machines each year with many hundreds of new customers being added on a monthly basis.


Reporting into the Chief Executive, the Desktop Support Engineer will be responsible for ensuring the company’s IT infrastructure is running smoothly on a day-to-day basis, and act as a first point of contact for all IT related issues.


Desktop Support Engineer Responsibilities:


• Installation, configuration, and maintenance of the IT infrastructure across all of the Company’s sites with a focus on ensuring that all user workstations are running effectively
• Setting up e-mail addresses and new user accounts
• Diagnosis of hardware and software faults, including phone-based fault resolution
• Ensure the Company’s back-up systems are running reliably
• Maintenance and monitoring of the Company’s phone system
• Ordering IT equipment

Desktop Support Engineer Requirements:


• A thorough knowledge of the Microsoft Server and Microsoft Windows product suite
• A keen interest in IT and technology
• Good communication skills
• Able to explain technical issues in simple terms
• High energy with the ability to multi-task and prioritise as appropriate
• Self-motivation with a positive approach
• Living within a reasonable commute of Reading

If you think that you are suitable for this Desktop Support Engineer role, please apply now!


Due to the nature of our business all prospective employment offers will be subject to a satisfactory disclosure from the Criminal Records Bureau in accordance with the Rehabilitation of Offenders Act 1974 and the Police Act 1997.

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IT Service Desk Analyst

National Health Service

Ascot, HC
1 day ago
Ascot, HC
1 day ago

IT Service Desk Analyst

Frimley Health NHS Foundation Trust

The closing date is 11 March 2021

Job overview

Providing 1st line support for clinical and administrative colleagues using IT services, including satellite sites within the community.

Being the first point of contact in IM&T for all staff across the organisation in the provision of an IT Service Desk.

Deliver an efficient, friendly, effective and professional first line call logging/problem solving service.

Main duties of the job

Ensuring that the IT Service Desk operates as a highly professional service that meets the needs of the Trust

Servicing requests for assistance from users in a pleasant and professional manner

Ensuring that requests for assistance are properly logged, assigned and responded to in a timely manner according to agreed SLA's and procedures.

Responding to requests for assistance by providing first line support to enable callers to solve their problems; or by forwarding details to second line support or advising third party suppliers

About us

Theres never been a more exciting time to build your career at Frimley Health, one of the countries largest and most respected hospital trusts -We have three main hospitals: Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough

As well as delivering excellent general hospital services to local people, we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area. We also run outpatient clinics and diagnostic services from Aldershot, Farnham, Fleet, Windsor, Maidenhead, Bracknell and Chalfont St Peter

Job description

Job responsibilities

Please read the Job Description and Person spec before apply for this post , if you have any queries please contact Mario.D'addario@nhs.net 07824432378

Person Specification

Experience

Essential

  • 1 year experience of Call Centre/Helpdesk/Service Desk or other telephone based customer service.
  • 1 year experience of working in an IT Support environment
  • Working knowledge of Windows 7, XP, Office 2003/2007/2010
  • Experience of diagnosing PC hardware, operating systems and applications software problems/issues
  • Working knowledge of operating systems and applications software, both off the shelf and proprietary/bespoke.
  • Working knowledge of Incident logging and call handling systems.

Competencies

Essential

  • The ability to communicate in a pleasant and efficient manner with people at all levels in the organization
  • Team player - proven ability to work co-operatively as part of a team
  • Good administrative and organisational skills
  • Efficient and conscientious record keeper
  • Ability to work unsupervised
  • Able to work calmly under pressure

Qualifications

Essential

  • NVQ level 3 or equivalent experience
  • Microsoft Certified Desktop Support Technician (or achieve this within one year of appointment)

Desirable

  • ITIL V2/V3 Foundation

Employer details

Employer name

Frimley Health NHS Foundation Trust

Address

Heatherwood Hospital

Ascot

SL5 8AA


Employer's website

https://www.fhft.nhs.uk/

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First Line Helpdesk Support Engineer / IT Service Desk Technician

AWD online

Woking, HC
1 day ago
Woking, HC
£22k Per Year
1 day ago
£22k Per Year

First Line Helpdesk Support Engineer / IT Service Desk Technician with excellent time management and communication skills and has the ability to explain IT issues to non-IT users is required for an IT Solutions company based in Woking, Surrey.

 

Candidates MUST have some previous experience working within an IT Help Desk environment with great troubleshooting skills and have the ability to fix basic to intermediate desktop / pc and laptop issues remotely. Any Second Line Support experience would be highly desirable.

 

 

SALARY: up to £22,000 per annum (depending on experience)

 

BENEFITS: Regular scheduled salary reviews, 20 days paid holiday, company laptop

 

LOCATION: Woking, Surrey – This post is currently, temporarily working remotely due to Covid-19 but will return to being office-based as and when it is safe to do so, therefore candidates will need to be located within commutable distance of Woking.

 

JOB TYPE: Full-Time, Permanent

 

 

JOB OVERVIEW

 

We have a fantastic new job opportunity for a First Line Helpdesk Support Engineer / IT Service Desk Technician with excellent time management and communication skills and has the ability to explain IT issues to non-IT users.

 

As the First Line Helpdesk Support Engineer / IT Service Desk Technician you will be responsible for:

 

  • Logging and where possible resolving first line and some second line PC / Desktop / Laptop support requests reported by customer and internal staff via telephone and email

 

  • Assisting remote users with technical support issues covering basic hardware and software / Microsoft / Windows

 

  • Management and ownership of support tickets

 

  • Ensure that requests are diagnosed and resolved or escalated in a timely manner

 

This is an excellent opportunity for a dedicated and approachable individual, looking for an exciting, varied and rewarding role as a First Line Helpdesk Support Engineer / IT Service Desk Technician, with options to develop and define your position within a growing organisation.

 

 

CANDIDATE REQUIREMENTS

 

As the First Line Helpdesk Support Engineer / IT Service Desk Technician you will have the following skills and experience:

 

  • Previous experience in an IT Helpdesk/Service desk position logging and resolving 1st and 2nd line queries

 

  • Excellent time management

 

  • Ability to explain IT issues to non IT users

 

  • Good IT troubleshooting skills covering Microsoft Windows, MS Office and other associated hardware and software

 

  • Strong written and verbal communication skills

 

  • Demonstration of success in a multi-functional role

 

  • Located in commutable distance to Woking

 

 

HOW TO APPLY

 

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

 

JOB REF: AWDO-P6123

 

Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Woking, Surrey. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

 

AWD online operates as an employment agency

 

awdonline | http://www.awdo.co.uk

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Data & IT Manager

National Health Service

Basingstoke, Southern
1 day ago
Basingstoke, Southern
1 day ago

Data & IT Manager

Crown Heights Medical Centre

The closing date is 12 March 2021

Job overview

To deliver proactive, timely and fully comprehensive data collation, analysis and reporting, to optimise practice income and to also provide clinicians and management with necessary data.

Main duties of the job

Working with the clinical and non-clinical team to manage national and local contracts.

To work unsupervised and use initiative, resourcefulness, and lead in order to ensure timely and complete data reporting.

First-line IT support, in liaison with local IT subcontractor and other system suppliers.

About us

We are a large GP Practice based in the centre of Basingstoke, with 17 GPs, 11 Nurses and HCAs, and 25 Receptionists and Administration staff serving the primary care health needs of circa 27,000 patients.

We are a busy surgery which has historically utilised technology to optimise patient services.

Job description

Job responsibilities

Manager Data and IT Manager

JOB DESCRIPTION

REPORTING TO: Practice Manager

HOURS: 37.5 Hours per week, Monday to Friday

JOB SUMMARY

To deliver proactive, timely and fully comprehensive data collation, analysis and reporting, to optimise practice income and to also provide clinicians and management with necessary data.

Working with the clinical and non-clinical team to manage national and local contracts.

To work unsupervised and use initiative, resourcefulness, and lead in order to ensure timely and complete data reporting.

First-line IT support, in liaison with local IT subcontractor and other system suppliers.

Job Responsibilities

1. Team Leadership

Be a part of the Senior Management Team in the surgery and help shape the service to patients, at all times ensuring high quality service is delivered.

Support a team of data administrators who are responsible for scanning, coding, pathology, patient reports, patient registrations and QOF recalls.

2. Administration

Undertake all necessary contract administration to ensure that the Practice maximises its income from the Quality and Outcomes Framework (QOF), enhanced services and local contracts.

To ensure that all QOF records are accurate, up-to-date and made available to clinicians as needed.

Maintain the monthly and quarterly combined recalls.

Maintain and update EMIS Web coding relating to contractual indicators.

Maintain and update call/recalls and call list for reception and administration staff.

Ensure that appropriate correspondence, reports, results etc are recorded, actioned and stored in accordance with Practice protocol and the Data Protection Act.

Respond to requests for QOF updates and other contracts from clinicians.

Keep up to date with changes to QOF, enhanced services and GMS contract as required.

3. Information Technology

Optimise the use of tools such as AccuRx, eConsult, Q-Health to manage recall and communication with patients.

Keep abreast of technology changes and review and make recommendations to the Management Team of opportunities.

First line support for all staff for both hardware and software issues.

Ensure all third party software products are up to date.

4. Maintenance

Maintain various user databases with starters and leavers

Maintain Data Sharing Agreements

Maintain web site and patient information systems, including paper based leaflets

Maintain templates and protocols to ensure ease and accuracy of input

Ensure consumable stocks are at appropriate levels

5. Reporting

Work with the Finance Manager to ensure claims to NHSE and HCC are accurate

Identify prevalence shortfalls and work with the wider clinical team to deliver improvement

Monitor and report on progress against contract targets

Update Data Security returns and maintain online reporting of same

6. Ad hoc tasks

The Practice has a multi-functional team, and the job holder will be expected to undertake tasks outside of the role on an ad hoc basis.

7. Team Work

Work proactively as a member of the Management Team

Assist the Management Team in implementing a QA function within the surgery including being accountable for aspects of QA

Provide support to the Practice Manager and clinicians to ensure the efficient discharge of all duties as required

Have a responsible and flexible approach to duties and availability.

Participate actively in training, meetings, Practice and personal development.

Train clinicians and non-clinicians in the use of systems

Represent the surgery at review meetings as required

Establish and maintain high-level standards and expectations for performance. Be constantly aware of what is the best use of own time; manage interruptions effectively.

Confidentiality:

  • In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
  • In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
  • Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & safety:

The post-holder will implement and lead on the full range of promotion and management of their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include (but will not be limited to):

  • Ensuring job holders across the practice adhere to their individual responsibilities for infection control and health and safety, using a system of observation, audit and check, hazard identification, questioning, reporting and risk management.
  • Maintaining an up-to-date knowledge of health and safety and infection control (statutory and best practice guidelines) and ensure implementation across the business
  • Using personal security systems within the workplace, according to practice guidelines
  • Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across the business
  • Making effective use of training to update knowledge and skills, and initiate and manage the training of others
  • Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards, and initiating remedial / corrective action where needed
  • Actively identifying, reporting, and correcting health and safety hazards and infection hazards immediately when recognised
  • Keeping own work areas and general / patient areas generally clean, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers
  • Undertaking periodic infection control training (minimum annually)
  • Routine management of own team / team areas, and maintenance of work space standards
  • Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

  • Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
  • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
  • Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/professional development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

  • Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
  • Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the practice, and will:

  • Alert other team members to issues of quality and risk
  • Assess own performance and take accountability for own actions, either directly or under supervision
  • Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
  • Work effectively with individuals in other agencies to meet patients needs
  • Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

  • Communicate effectively with other team members
  • Communicate effectively with patients and carers
  • Recognise peoples needs for alternative methods of communication and respond accordingly

Person Specification

Qualifications

Essential

  • English and Maths GCSE (A*-C) or equivalent.

Experience

Essential

  • Demonstrable career history of working within an information and analysis environment.
  • Experience of producing analytical information and formal written reporting to Senior Management.
  • Knowledge of Data Protection legislation and patient confidentiality agenda.
  • Experience of working with teams in a support role

Desirable

  • Experience of working in a GP practice
  • Understanding and knowledge of primary care systems, including clinical searches, protocols, QOF and subsidiary systems such as AccuRx, MJog etc

Employer details

Employer name

Crown Heights Medical Centre

Address

Alencon Link

Basingstoke

Hampshire

RG21 7AN


Employer's website

https://www.crownheightsmedicalcentre.co.uk

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PCN Network Manager

National Health Service

Basingstoke, Southern
2 days ago
Basingstoke, Southern
2 days ago

PCN Network Manager

The Chineham Medical Practice

The closing date is 19 March 2021

Job overview

Knowledge and experience of working in primary or secondary care

Experience of building strong professional relationships and have effective formal and informal networks

Experience of report writing and business case submissions

Report writing

HR skills including recruitment, selection, training and performance management of staff

Understanding of information governance especially in the context of cross organisational data sharing

Converting strategy into practical delivery

Knowledge of project management and quality improvement tools and techniques

Excellent interpersonal skills

Literate and a good all-round communicator

IT, keyboard and social media skills

Good negotiation and influencing skills

Budget management experience.

Analytical and problem-solving skills

Main duties of the job

Knowledge and experience of working in primary or secondary care

Experience of building strong professional relationships and have effective formal and informal networks

Experience of report writing and business case submissions

Report writing

HR skills including recruitment, selection, training and performance management of staff

Understanding of information governance especially in the context of cross organisational data sharing

Converting strategy into practical delivery

Knowledge of project management and quality improvement tools and techniques

Excellent interpersonal skills

Literate and a good all-round communicator

IT, keyboard and social media skills

Good negotiation and influencing skills

Budget management experience.

Analytical and problem-solving skills

About us

This is an exciting opportunity to join the Whitewater Loddon Primary Care Network to provide management support to our growing primary care network. We cover a total population of almost 40,000 patients and are growing.

You will be working directly with the Clinical Director and three established and supportive practices and their managers, Chineham Medical Practice, Clift Surgery, Bramley and Whitewater Health (comprising Hook and Hartley Wintney surgeries).

Job description

Job responsibilities

KEY DUTIES

To provide day to day managerial supervision to the Whitewater Loddon PCN by leading and supporting quality improvement and performance, including evaluating the patient experience of the services provided;

To work closely with the relevant teams and Practices to support network implementation of agreed service changes, pathways and quality improvement;

To help staff within the Whitewater Loddon PCN to understand and support delivery of its strategic objectives and outcomes framework;

To develop and run administrative systems for the Whitewater Loddon collaboration projects;

Manage risks, issues and actions and report these to the PCN Clinical Director;

To be fully accountable for all projects and to ensure patient safety and quality of care is at the forefront of all projects;

To establish necessary monitoring and tracking processes to support the business.

To verify with the lead employing Practice that PCN staff have the appropriate training, accreditation and requisite skills to undertake the duties required of them and that CQC requirements are fully respected.

OTHER DUTIES

To operationally manage specified staff within the Whitewater Loddon PCN;

To participate in HR duties with the support of the lead practice HR Teams.

To participate in Financial duties in liaison with the Banking Practice, the Finance Manager and the employing Practices;

To participate and support in relevant meetings;

To assist in the resolution of any complaints, resolving informal complaints locally and assisting in the investigation of and response to formal complaints as required;

To be responsible for mandatory training within the Whitewater Loddon PCN

Ensuring KPIs are achieved: these will be determined during your probationary period;

To identify clinical and organisational improvements to enhance and improve integrated care and services to patients;

To be the budget holder for designated budgets of small projects and work streams;

To provide expenditure details to the Clinical Director highlighting variances from the project budget with support from the Finance Manager;

To assist with training for new staff;

To assist with the gathering of statistics and information when required;

To liaise and work with different practices on an ad-hoc project basis;

The above list of duties is not exhaustive and may be subject to changes as deemed necessary;

Person Specification

Qualifications

Essential

  • Knowledge and experience of working in primary or secondary care
  • Experience of building strong professional relationships and have effective formal and informal networks
  • Experience of report writing and business case submissions
  • Report writing
  • HR skills including recruitment, selection, training and performance management of staff
  • Understanding of information governance especially in the context of cross organisational data sharing
  • Converting strategy into practical delivery
  • Knowledge of project management and quality improvement tools and techniques
  • Excellent interpersonal skills
  • Literate and a good all-round communicator
  • IT, keyboard and social media skills
  • Good negotiation and influencing skills
  • Budget management experience.
  • Analytical and problem-solving skills

Desirable

  • Previous experience of leading change management projects
  • Working with multi-disciplinary health teams
  • Knowledge and understanding of primary care networks and contractual specifications

Experience

Essential

  • Ability to relate to personnel at all levels of key organisations
  • Demonstrates high level of personal resilience and integrity

Desirable

  • Ability to relate to personnel at all levels of key organisations
  • Demonstrates high level of personal resilience and integrity

Employer details

Employer name

The Chineham Medical Practice

Address

Reading Road

Chineham

Basingstoke

Hampshire

RG24 8ND


Employer's website

https://www.chinehamsurgery.co.uk/

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Technical Support Engineer- EMEA

MasterControl

Basingstoke
8 days ago
Basingstoke
8 days ago

MasterControl is a leading provider of cloud-based quality and compliance software for life sciences and other regulated industries. Our mission is the same as that of our customers, to bring life-changing products to more people sooner.

The MasterControl platform helps organisations digitise, automate and connect quality and compliance processes across the regulated product development life cycle. Over 1,000 companies worldwide rely on MasterControl solutions to achieve new levels of operational excellence across product development, clinical trials, regulatory affairs, quality management, supply chain, manufacturing and post-market surveillance. For more information, visit www.mastercontrol.com.

JOB SUMMARY:

The Technical Support Engineer (TSE) provides in depth, high-level technical support to MasterControl customers. The TSE maintains systems-level expertise and root cause-level troubleshooting while resolving advanced technical issues for our customers. TSEs work with fellow team members, service consultants, sales operations and other company resources to increase customer satisfaction and loyalty.

TSEs are responsible for the identification of software defects and the reporting of such to engineering while providing interim solutions and workarounds when necessary. This position works with other internal resources to ensure that issues are resolved in a timely fashion. TSEs follow technical support industry standard best practices, concepts, and procedures. A certain degree of creativity and latitude is required.

Full product training will be part of the on-boarding process for the successful candidate.

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Excellent customer relationship and advocacy skills
  • Database & MySQL
  • LDAP & Active Directories
  • Superior Trouble shooting skills
  • Attention to detail
  • Solid writing and communication skills
  • Knowledge of Enterprise networks
  • Knowledge of Cloud architecture

Why Work Here?

#WhyWorkAnywhereElse

#ExceptionalTeamCulture

MasterControl is a place where Exceptional Teams come together to do their best work. Hiring Exceptional Teams, including the best talent in our industry, is a core value of ours. MasterControl employees are surrounded by intelligent, motivated individuals every day. We like to call it #TheBestTeamOnThePlanet.

Not only do we hire Exceptional Teams, but we work hard to keep them here by developing and challenging their skillsets, encouraging professional development and growth, and offering a culture that can't be found elsewhere. Which is why we say - #WhyWorkAnywhereElse?

To put it simply, working at MasterControl is fun, challenging, and rewarding. From our Fitness Clubs to our awards programs and company parties, you can't really go wrong. MasterControl could be your next (and last) career move!

Here are some of the benefits MasterControl employees enjoy:

  • 25 days annual leave, plus bank holidays
  • Competitive salaries with annual increase reviews
  • Private Medical Insurance
  • Optional Dental Plan
  • Group Life Insurance
  • Pension Scheme
  • Great Flexibility
  • #WeLovePizza
  • Wellness Programs (every employee gets a Fitbit!)

Applicants must be currently authorised to work in the UK

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Customer Support Agent

Moneybarn

Petersfield, Southern
6 days ago
Petersfield, Southern
6 days ago
Company Description

Moneybarn helps thousands of people every month to a better life on the road. We provide vehicle finance to customers across the UK who struggle to get loans from mainstream lenders, but need a quality, reliable vehicle to carry out their day-to-day lives.

Our hard work has seen us win many major industry awards over the years, including Best Company to Work for in Car Finance 2020 and Non-Prime Lender of the Year 2020 and the Lotus Award for Company Culture for three consecutive years.

Job Description

Customer Support Agents are the first point of contact for customers at all stages of their journey with Moneybarn.  This a voice-contact role, working as part of a friendly, customer focused team in a busy Contact Centre environment.

We strive to be available for our customers whenever they need us, therefore a strong work ethic, commitment and exceptional productivity levels are required.

Customer Support Agents are responsible for helping each customer to the find the appropriate solution for their situation. It is essential that all interactions suitably reflect the company’s core values and principles, which must be demonstrated at all times.

This a Collections and Arrears Management role; our Customer Support Agents are committed to working with customers who are experiencing financial difficulties and helping each customer find the right outcome for them.

Progression within this role can be achieved through becoming skilled in a number of different areas, eventually resulting in becoming a multi-skilled agent who is qualified to support customers at any stage of their journey with Moneybarn.

We can offer part or full time hours. The starting salary for this role is £19,500.00 with room to progress up to £22,000.00 (this is based on working full time, which is 37.5 hours per week, on a shift pattern between the hours of 8am-8pm Monday to Saturday).

Responsibilities

  • Being patient with customers, and taking the time necessary to deal with all queries effectively
  • Establishing a strong relationship with customers in order to understand their situation
  • Completing detailed ‘Income and Expenditure’ assessments with customers to understand their financial position and then discussing the appropriate solution for them.
  • Identify and work with vulnerable customers and customers in financial difficulty appropriately, acting with the utmost compassion and professionalism.
  • Absolute compliance with TCF principles FCA regulations
  •  Protection and compliant processing of customer data
  • Ensuring that all activities are undertaken in accordance with the companies published policies and procedures and are in accordance with Moneybarn’s core values and principles.
  • Support and facilitate customers in finding an appropriate resolution, should they encounter financial difficulty at any stage of their journey. This includes setting up and amending direct debits, processing card payments, providing details of Independent advice sector organisations and keeping the customer clearly informed and up to date regarding their options.
  • Liaising with all other departments within Moneybarn, as well as external parties such as Debt Advice organisations, solicitors and any person or entity authorised by the customer
  • Responsible for liaising with customers whose agreements have been terminated, assisting with recovering the asset where applicable, monitoring payments associated with suspended return of goods orders, working in conjunction with other departments within Moneybarn
  • Adhere to the FCA Conduct rules
Qualifications

We’re looking for:

Essential:

  • Previous call centre or customer service experience
  • Ability to manage high volumes of inbound and outbound telephone calls
  • A professional, polite and courteous telephone manner
  • Passion for delivering excellent customer service
  • Tenacity, determination and resilience
  • A good listener who can convey empathy, patience and understanding
  • Confidence in overcoming customer objections and having difficult conversations
  • Able to gather facts, ask appropriate questions and evaluate the information provided to ensure a fair outcome for the customer
  • High levels of accuracy and attention to detail
  • Be driven to achieve daily, weekly and monthly targets

Desirable:

  • Experience working within the motor finance industry
  • Experience working in a Contact Centre Environment

Additional Information

You’ll get all the usual benefits

  • Competitive salary
  • Pension scheme
  • Life insurance
  • 25 days holiday 
  • Enhanced maternity pay scheme

Plus, a few bonus ones

  • On-site gym with fitness coaching
  • Access to Perks for Work schemes
  • Fresh fruit deliveries
  • Take part in charity events and fundraisers
  • Dress down Friday's
  • Mental Health & wellbeing facilities
  • Stock purchase schemes
  • And many more…

Important notes

- We will keep your CV on our records for 12 months after your application. For more information about how we collect, use and share your personal data when you apply for a role with us, please see our Applicant Privacy Notice available here.

- We will carry out full financial checks and Criminal Record Bureau checks as part of the recruitment process for all roles

- As an employer that believes in the importance of cultural diversity in the workplace, we’ve signed up for the National Equality Standard (NES).

Posted

20 days ago

Description

Title: Tier 1 Support Engineer 

Reports to: Senior Manager Customer Support EMEA
Location: Basingstoke, UK/ Remote 

 

About Workfront, An Adobe Company

Workfront, an Adobe company, is the leader in enterprise work management. Together, Adobe and Workfront provide companies a single system to support planning, collaboration, and governance to unlock organizational productivity and create exceptional experiences. Workfront helps people do their best work so companies can thrive in a digital world. Workfront is built for people, effortlessly connecting teams and easily integrating into existing applications and systems. The ability to see, measure, and analyze critical factors such as resources, outcomes, and priorities keeps everyone on the same page, with a clear understanding of why their work matters. 

 

The Role 

We are looking for smart problem-solvers who are detail-oriented, experienced and motivated to provide excellent service to our customers and partners throughout the world. You will get to know the core features of our Workfront product at an expert level. The primary responsibility is to manage customer issues related to Workfront products and services over the phone as well as through tickets and chat. Technical support engineers must be able to identify the issue by troubleshooting and testing with the customer and work with our escalation teams, as needed, to resolve any issues to our customer’s satisfaction. You will have the opportunity to improve processes and customer experience by creating new knowledge about our product and providing your insights to fellow colleagues and the management team. 

 

Responsibilities

  • 1st line of support - Provide professional technical support to Workfront customers via phone, chat and email updates
  • Meeting obligations of Service Level Agreements between Workfront and its customers
  • Understand processes in order to work efficiently and provide customers with the right answer
  • Providing feedback and insights to the team on ways to better serve our customers
  • Creating and improving our Knowledge Base content, both internally and externally
  • Becoming an expert in the Workfront product and helping others to do the same

 

Qualifications and Skills

  • Ability to work Monday-Friday, 9am-5pm GMT; rosta’d to work every other weekend 
  • Flexibility to cover various  timezone shifts when required
  • Understanding of database applications.
  • Understanding of web server technologies.
  • Strong team player with a collaborative approach  
  • Excellent written and verbal communication skills
  • Multi-tasker with an ability to prioritise
  • Results / customer satisfaction driven
  • SalesForce working knowledge  
  • Good listener




Values Fit

To us, company values are more than just words on a wall; they best describe who we are and how we get our work done.

  • Genuine: We are sincere, trustworthy, and reliable.
  • Exceptional: We’re committed to creating exceptional experiences that  delight our employees and customers.
  • Innovative: We’re highly creative and always striving to connect new ideas with business realities.
  • Involved: We’re inclusive, open, and actively engaged with our customers, partners, employees, and the communities we serve.

At Workfront, an Adobe company, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you’re looking to make an impact, we’re the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog.

Source: WorkFront Inc