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29 Jobs Found 

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Associate Technical Support Engineer

Rocket Software, Inc.

Bentonville, AR
7 days ago
Bentonville, AR
7 days ago
It's fun to work in a company where people truly BELIEVE in what they're doing!
Job Description Summary:
Technical Support Engineer (TSE) will be part of a team of support engineers as part of a fast-paced support organization with the primary mission to provide world-class support to Rocket’s customers and partners. The person selected for this role will be expected to provide Level 2 customer support primarily for Rocket’s iCluster product. This person will provide telephone support to customers to resolve problems and develop creative solutions to unusual requests. Our customers have come to expect that the Level 2 Technical Support Engineer can discuss and understand complex issues so Rocket Software does not use entry-level help desk agents for this position.
To enable the successful candidate to provide this world-class support he/she will learn the complex concepts behind the products in order to assist and guide the customers in developing their iCluster solutions following industry best practices using the Rocket iCluster products.
Qualifications:
Exceptional communication skills. Support is world-wide.
+ English is our primary language, however, candidates capable of discussing complex technology concepts in other languages (for example Spanish, French, German, Italian, and Mandarin) would be very helpful.
Senior-level technical skills and an understanding of workflow processes are crucial to be successful in this position.
+ Must have excellent critical thinking skills and have the ability to grasp complex technical issues and explain those issues in a straightforward manner through verbal instructions or detailed emails with documented steps.
+ Need the ability to function in a shared desktop environment to guide customers to the solution.
A minimum of five years of IBM System i experience is required. You will need a thorough understanding of the IBM System i, including i7/OS and development tools including SQL.
The ability to work independently as well as a part of a team, and investigate resources to find solutions outside of the area of expertise.
Ability to troubleshoot the following:
+ Tcp/ip communications
+ DDM communication
+ Journaling - local and remote
+ CL programming
+ Security changes
+ IBM job scheduler
+ Job trace
Plus factors for consideration are:
+ Programming experience is preferred in order to ensure a good understanding of the development process, although the job does not involve programming activity.
+ Experience in Disaster Recovery
+ Experience with High Availability solutions
+ Experience with IBM Power HA
+ Experience in Business Continuity
+ Any certification on IBM iSeries
Must be available for flexible hours, some after-hours, weekend and/or holiday work.
Preferred technical computer knowledge
Bachelor of Science Degree preferred
2-4 Years of experience in technical engineering support
We offer an ethical, intellectually challenging, remote, or business casual office environment with competitive compensation, benefits, and a 401(k) employer-matching plan. Rocket Software Inc. is an Equal Opportunity Employer.
Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to hr@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.
_If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_
Thousands of companies around the world depend on Rocket to solve their most challenging business problems by helping them run their critical infrastructure, business processes, and data, as well as extending the value of these assets to take advantage of cloud and mobile computing, advanced analytics, and other future innovations. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands we interact with every day. At Rocket, software has always been about people—not just ones and zeroes. We’re people solving problems for other people, and we strive to treat our customers, partners, and fellow Rocketeers with humanity. Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts with 31 offices around the world.
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Repair Specialist

Safelite

Fayetteville, AR
1 day ago
Fayetteville, AR
1 day ago
As a certified Safelite Repair Specialist I, you will utilize our industry-leading technology to complete vehicle glass repairs. You will champion the Safelite Spirit with your can-do attitude, caring heart, and service mindset while striving to bring unexpected happiness to your customers by completing jobs with only the highest quality standard in mind.
Find a career. Gain a family.
Safelite will be unlike any place you've ever worked. (This won't be just the daily grind!) You'll join caring and passionate teams that collaborate to make a difference, deliver extraordinary results and bring unexpected happiness. Every day. Your effort, heart and creative ideas will be valued and rewarded. And we care about your well-being. So, we'll strive to give you what you need to have a happy work/life balance.
Essential Activities:
* Professionally perform repairs to vehicle glass through application of Safelite proprietary tools, materials, and methods while ensuring efficient, timely, and exceptional service for customers.
* Deliver work orders, customer administration, and customer communication through the Safelite handheld Mobile Resource Management (MRM) technology.
* Clean customer vehicle during wait/idle time during the repair process as well as perform additional housekeeping tasks in company vehicle and shop.
* Ensure the required paperwork is complete and accurate while completing vehicle inspections.
* Assist auction and airport sites by prepping work orders and shuttling cars as needed.
* Safely and professionally operate a company fleet vehicle to and from customer locations throughout the workday.
* Pick up vendor will calls as needed.
* Communicate clearly and effectively with all scheduled customers using various forms of technology, including but not limited to in-person, texting, or phone call conversations.
* Ability to adjust to changes in schedule and work diligently and effectively with customer advocates and dispatch to ensure customers are assisted in a timely manner.
* Assist other members of your team as required.
* Report any unexpected damage, accidents, injuries, or incomplete jobs to the store manager or quality manager immediately.
* Undertake any other duties given to you by Safelite management.
Requirements:
* Have a strong mechanical aptitude with the ability to demonstrate extensive knowledge of the repair process.
* The ability to operate a commercial vehicle safely and courteously, adhering to all company policies and procedures relating to safety. This includes obeying all traffic laws and regulations and maintaining a valid driver's license with a driving record that falls within the company requirements.
* Follow Safelite policies and procedures on every job.
* Fulfill all physical requirements of the job, including, but not limited to:
* Ability to lift and carry 25 lbs. for short periods multiple times a day. Occasionally, will be asked to assist an associate with lifting windshields that can weigh between 26 lbs. and 75 lbs., operate various hand and power tools, equipment and safely operate a motor vehicle
* Maintain an adequate range of motion in upper extremities (shoulder, arm, elbow).
* Ability to work at elevated heights.
* Remain on your feet for extended periods of time.
* Follow the Safelite policy on Personal Protective Equipment (PPE) for all equipment, including but not limited to safety glasses, cut resistant gloves, uniform, approved footwear, arm sleeves, and nitrile gloves while working in the course and scope of your employment.
* Safely handle sharp tools and razor blades while working with and around hazardous chemicals.
* Ability to remain flexible with hours, days, and locations worked as workload fluctuates due to frequent changes in customer and business demands.
* Work in a fast-paced environment in a variety of weather conditions.
* Maintain a professional appearance as well as maintenance and cleanliness requirements on company vehicles.
* Work and collaborate effectively within your team and leadership.
* Exhibit self-motivation with organizational and time-management abilities.
* Complete all assigned training and certifications within the allotted timeframe.
* Comply with hiring requirements and drug screens per company policy.
* Ability to work independently with minimal supervision.
Apply now!
We're known as an auto glass company. That's the focus of what we do. But we're much more -- we're a growing and evolving service brand. And what really makes us unique is our people. Because at our core, we're a People Powered organization -- and our people come first and our culture matters. We'll help you find a fulfilling career path and encourage you to have a life. Let us be the best place you'll ever work.
Learn more.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
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Clinical Technology and Capabilities Senior Technology Implementation Professional - UM

Humana

Rogers, AR
3 days ago
Rogers, AR
3 days ago
Description
The Senior Technology Implementation Professional delivers new technological solutions to meet business needs within a specified scope while aligned to enterprise objectives. The Senior Technology Implementation Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.
Responsibilities
The Senior Technology Implementation Professional gathers and documents business system and functional requirements, influences system design to optimize support and ensures solutions meet the business objectives and requirements. Completes and/or coordinates implementation of design and requirements, testing, operational readiness, and transition to the appropriate production support team. Begins to influence department's strategy. Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction. Exercises considerable latitude in determining objectives and approaches to assignments.
Required Qualifications
+ Bachelor's Degree in Computer Science, Engineering or a related technical field
+ Knowledge of Systems Development Life Cycle, Waterfall, and Agile Development Methodologies
+ Experience in IT business analysis, including artifacts development
+ Experience problem solving and consultation within complex environments
+ Facilitating cross-functional teams' efforts
+ Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Preferred Qualifications
+ Master's Degree of Business Administration, Computer Science or a related field
Additional Information
Scheduled Weekly Hours
40
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Technical Support Representative

OzarksGo

Fayetteville, AR
12 days ago
Fayetteville, AR
12 days ago

OzarksGo is looking to fill a full time Technical Support Representative position for the Wednesday - Saturday, 8:00am - 7:00pm shift.

Job Summary and Objectives

The Technical Support Representative supports all aspects of the subscriber experience, including but not limited to scheduling, provisioning, first tier technical assistance, billing, and providing outstanding service for a high level of subscriber satisfaction. The Subscriber Support Representative promotes positive public relations through knowledgeable, responsive, and courteous interactions with current and potential subscribers, contractors, vendors, and the general public to fulfill the goals of OzarksGo.

Responsibilities and Essential Job Functions

  • Promptly and courteously responds to subscriber inquiries and provides support via telephone, email, written correspondence, or face to face regarding requests for OzarksGo Services.
  • Maintains accurate and complete member records via computer in a timely fashion including but not limited to contact tracking records, notes, and set up of accounts. Addresses billing, collections, outages, and related procedures to ensure generation of appropriate records, correspondence, and service orders for effective work management.
  • Coordinates with internal staff and contractors to address various customer service related issues, including eligibility, line extensions, seasonal billing, equipment, technical issues, etc.
  • Promotes a positive subscriber experience through ongoing and effective employee/subscriber/contractor/vendor/partner communication. Attends community and promotional events as appropriate.
  • Promotes and maintains a safe working environment, observes all safety rules, and supports the Mission Statement and Core Values in carrying out the responsibilities of the position.
  • Supports and keeps abreast of bylaws, guidelines, policies/procedures and philosophies of the parent cooperative in an effort to effectively serve and support members and subscribers.
  • Performs other duties as assigned in order to fulfill the objectives of OzarksGo and this position.

These statements are intended to describe the general nature and level of work being performed by people assigned to this position. This is not intended to be construed as an exhaustive list of all responsibilities and tasks that may be assigned.

Relationships

Reports to: Office Manager Directs: None

Internal: Regularly confers with OzarksGo employees and other departments within the parent cooperative as needed.

External: Maintains great relations with vendors, contractors, subscribers, customers, and the general public in carrying out the responsibilities of this position.

Physical Requirements

This position mainly requires sitting to complete work with a computer and telephone. Some walking and standing are also required, as well as occasional lifting and/or carrying and/or pushing/pulling of various items less than 10 pounds. Visual and audio acuity is essential to this position.

Qualifications

To perform the job successfully, an individual should have the following education, competencies, and experience:

  • High school diploma or equivalent
  • Associate's degree or coursework in Business or Information Technology related field preferred.
  • Two years customer service and/or technical support experience
  • Proven ability to multi-task and plan/organize work to meet deadlines, all with a high degree of accuracy with attention to
  • Strong analytical and critical thinking skills with demonstrated problem solving
  • Effective communication skills and the ability to work as a team
  • Understanding and appreciation of technology and telecommunications along with general computer skills and proficiency in using standard office
  • Demonstrated ability to effectively deal with people in difficult or stressful

Working Conditions

Normal office conditions, some irregular hours may be required. Occasional day time travel for training or various errands as needed to complete the responsibilities of the position.

OzarksGo, LLC, is an EOE/AA/W/M/VETERAN/Disability employer.

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IT Technician - Tech Support

Arkansas Center for Data Sciences

Rogers, Arkansas, United States, AR
1 day ago
Rogers, Arkansas, United States, AR
1 day ago

The IT Technician supports and maintains technology platforms within the physical main office and all  employee workstations. The support responsibilities include hardware, software, network and account  management.  Must have Mac OS X environment exposure. 

RESPONSIBILITIES: 

  • Maintain all aspects of the main office I.T. infrastructure, resources and supporting documentation. This  includes end user support, hardware inventories, software licensing, applicable maintenance  agreements, subscriptions and service contracts while controlling costs. 
  • Work cross-functionally to ensure smooth onboarding of new employees by providing accurate  systems/ software access and efficient equipment deployment. 
  • Perform end user support tasks such as computer hardware acquisition, deployment, troubleshooting,  maintenance, repair and replacement. 
  • Provide support for Multi-Function Printers (MFPs) and related applications, desktop printers, scanners  and faxing. 
  • Perform preventive maintenance and repairs on all active systems excluding devices or systems  directly supported by a vendor like copiers and other highly proprietary systems and devices.
  • Work cross-functionally to implement security updates and new policies as directed by the CTO.  
  • Work closely with human resources in order to maintain an efficient exit process for terminated  employees. This includes removing systems access, backing up user data, maintain security protocol,  etc. 
  • Provide end user training as required. 
  • Troubleshoot technical issues and resolve network issues. 
  • Install and configure hardware and software. 

QUALITIES FOR SUCCESS: 

  • Must be detail oriented, able to take direction and prioritize while multi-tasking. 
  • Good at diagnosing technical problems with personal computers. 
  • Must have good written and verbal communication skills. 
  • Comfortable supporting a Mac OS X environment. 

Reports To: Chief Technology Officer. Learn more about our company partner Field Agent. 

How does the interview process work? ACDS will conduct an initial phone interview and assessment. ACDS will send selected resumes to companies that match the candidate’s skills and interest. Our corporate partner companies will decide which resumes to bring in for an onsite interview with the IT manager. Company selects final candidate for job offer.

This position is not eligible for visa sponsorship. Candidates must have the ability to work in the United States without a current or future need for visa sponsorship. No relocation is available for this position.

 Learn more about us @ www.acds.co & socialize with us on Facebook & LinkedIn.

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Support Technician

Dave & Buster's

Rogers, AR
30+ days ago
Rogers, AR
30+ days ago
1200: Support Technician

We’re excited to reopen our dining room and Midway and ready for you to join our team! At Dave and Buster’s the safety of our team members and guests is our top priority! We are committed to delivering the high standards you have come to know and expect from us as we navigate through the COVID-19 pandemic. Our operations are in compliance with all CDC recommended guidelines including: enhanced cleaning and sanitation practices, following social distancing protocols and providing our team members with gloves and masks to keep themselves and our guests safe.
POSITION SNAPSHOT: Midway Techs are responsible for the repair and maintenance of our building including games, simulators, and technical equipment. They also assist our Guests and maintain ideal player conditions in the midway at all times.

NITTY GRITTY DETAILS:

  • Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
  • Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
  • Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers.
  • Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering Midway.
  • Assists Guests by repairing and maintaining amusements equipment in a timely manner.
  • Loads and refills tickets in redemption games paying special attention to securing all ticket storage areas.
  • Assists the Guest with all requests and answers questions as needed and makes recommendations.
  • Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
  • Notifies Manager of any Guest that is perceived to be unhappy.
  • Responsible for stocking, displaying, and securing merchandise in all storage areas.
  • Conducts merchandise inventory during and after shift, if applicable.
  • Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager.
  • Reviews the cleanliness and organization of the Midway games. Ensures all games are clean and unobstructed.
  • Properly positions and set up displays to increase Guest traffic and promote sales.
  • Assists in daily maintenance and organization of tech room and storage areas.
  • Efficiently and safely performs daily, weekly, monthly and quarterly game maintenance as directed by management.
  • Assists with general store maintenance as directed by management.
  • Assists other Team Members as needed.
  • Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
  • Must be friendly and able to smile a lot while working days, nights and/or weekends as required.
  • Technical and/or electrical skills preferred, but not required.
  • Must demonstrate ability to clearly communicate with Guests and other Team Members.

STUFF OUR ATTORNEYS MAKE US WRITE:

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:

  • Work days, nights, and/or weekends as required.
  • Work off an extension ladder.
  • Work in noisy, fast paced environment with distracting conditions.
  • Move about facility and stand for long periods of time.
  • Read and write handwritten notes.
  • Lift and carry up to 30 pounds.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.

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Technical Support Engineer

Redolent, Inc

Bentonviie, AR
30+ days ago
Bentonviie, AR
30+ days ago

One of our direct client is urgently looking for Technical Support Engineer @ Bentonville AR
 
TITLE: Technical Support Engineer 
LOCATION: Bentonville AR
DURATION: 6 to 12+ Months
 Rate: DOE

Client Note:

Experience with Cisco and/or Juniper network configuration; Schedule will include Saturday and Sundays from 6am to 6pm CT. Position is currently work from home but may be at DGTC in the future. Stable, sufficient internet access is required.

Description:
Troubleshoots, configures, and resolves router and switch issues by gathering needed information and formulating an action plan; running existing and new scripts and commands to resolve issues; interpreting results to determine further action; utilizing online documentation, personal experience, and knowledge to troubleshoot issues; and engaging support teams (for example, contractor teams, vendor partners) as needed to assist in the resolution of issues.

Manages and resolves critical customer incidents, requests, and escalations received through various communications (for example, phone calls, email, system software, walk-ups) by identifying incident and business partner needs; monitoring team and area service level queues; assigning, delivering, installing, or enabling assets (for example, hardware, equipment, software, media, coordinating delivery of new equipment) once approved; categorizing urgency of incidents, requests, and escalations; validating business partner and system issues and resolutions; creating and modifying templates; assigning requests to other teams and escalating as needed; and closing requests or problem tickets upon completion.


Contributes to the continuous improvement of field technician services and processes by preparing reports, including ad hoc reports, to monitor and identify trends; evaluating reports to identify trends in incidents, requests, and escalations as well as changing business needs; evaluating reports to identify opportunities to improve systems and reporting tools; identifying, sharing, and applying best practices across the department; developing team members; providing analysis and recommendations to senior management to resolve issues; and implementing business improvements.

Recommends business solutions to support organizational strategy by providing technical expertise to internal and external partners regarding business initiatives; identifying how to troubleshoot and resolve potential issues surrounding new business initiatives; assisting in the preparation of technicians for new applications and project rollouts (for example, how to troubleshoot new technology, how to fix application); participating in focus rooms during Corporate Impacting incidents; and making recommendations to leadership. Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback. Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; and applying these in executing business processes and practices.

Communicates effectively in person or by using telecommunications equipment.
Creates documents, reports, etc., using a writing instrument (such as a pencil or pen) or computer.
Visually verifies information, often in small print.
Reads information, often in small print.
Enters and locates information on computer.
An individual in this position will be expected to perform additional job related responsibilities and duties as assigned and/or necessary.
 
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Associate IT Service Desk Specialist

Rocket Software, Inc.

Bentonville, AR
30+ days ago
Bentonville, AR
30+ days ago
It's fun to work in a company where people truly BELIEVE in what they're doing!
Job Description Summary:
As an IT Support Specialist, you will be part of a global, fast-paced IT organization whose mission is to provide world-class support services to Rocketeers. As a member of our IT End-User Experience (EUX) Team, you will support Rocketeers located throughout 30+ international offices in the Americas, Europe, the Middle East, Africa, and Asia.
Please note, this role requires shift work covering 24 hours a day by 7 days a week, 360 days of the year. Time off between shifts may not be consecutive or include the weekend.
Essential Duties and Responsibilities :
+ Using IT Service Management principles complete all relevant actions related to ticket management, including detection, recording, classification, investigation, escalation, resolution, and ownership. Proactively manage Rocketeer expectations, ensuring to keep tickets current with updates including actions taken, their results and interactions with the customer.
+ Be an advocate for Rocketeers within IT to ensure that their needs and expectations are understood and met regarding the provision of IT services and support.
+ Respond to and resolve customer requests promptly and per established policies, standards, processes and service level targets.
+ Act responsibly and diligently to protect Rockets’ brand, reputation, and customers by acting in compliance with all Information Security policies and process
Required Qualifications :
+ 2+ years experience working in a 24x7 IT Support Centre, preferably in a medium to large enterprise
+ Excellent written and verbal communication skills
+ Proven problem-solving skills with a demonstratable knowledge in the following areas preferred:
+ Windows Operating Sytems and Applications
+ Office 365 including Outlook, Excel, Word, etc
+ Hardware including laptops, printers, scanners and general computer peripherals.
+ Collaboration platforms including Cisco WebEx and Jabber
+ Mobile Device Management, ideally Meraki MDM
+ Account management using Active Directory
+ Apple Operating systems
+ Experience working in an IT Service Management Tool, e.g. Jira Service Desk (preferred), BMC Remedy, ServiceNow, etc.
+ Understanding of Networking, e.g. routing, switching, firewalls
+ Proficiency in the creation of knowledge articles The successful candidate will be highly motivated to succeed in IT, be energetic with strong interpersonal skills and a passion for delivering best-in-class customer service
Preferred Qualifications :
+ ITIL Foundation
+ Any technical certifications, including Microsoft, Cisco, CompTIA A Education : Degree preferred
Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to hr@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.
_If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_
Thousands of companies around the world depend on Rocket to solve their most challenging business problems by helping them run their critical infrastructure, business processes, and data, as well as extending the value of these assets to take advantage of cloud and mobile computing, advanced analytics, and other future innovations. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands we interact with every day. At Rocket, software has always been about people—not just ones and zeroes. We’re people solving problems for other people, and we strive to treat our customers, partners, and fellow Rocketeers with humanity. Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts with 31 offices around the world.

Posted

7 days ago

Description

It's fun to work in a company where people truly BELIEVE in what they're doing!


Job Description Summary:


Technical Support Engineer (TSE) will be part of a team of support engineers as part of a fast-paced support organization with the primary mission to provide world-class support to Rocket’s customers and partners. The person selected for this role will be expected to provide Level 2 customer support primarily for Rocket’s iCluster product. This person will provide telephone support to customers to resolve problems and develop creative solutions to unusual requests. Our customers have come to expect that the Level 2 Technical Support Engineer can discuss and understand complex issues so Rocket Software does not use entry-level help desk agents for this position.

To enable the successful candidate to provide this world-class support he/she will learn the complex concepts behind the products in order to assist and guide the customers in developing their iCluster solutions following industry best practices using the Rocket iCluster products.


Qualifications:


Exceptional communication skills. Support is world-wide.


+ English is our primary language, however, candidates capable of discussing complex technology concepts in other languages (for example Spanish, French, German, Italian, and Mandarin) would be very helpful.


Senior-level technical skills and an understanding of workflow processes are crucial to be successful in this position.


+ Must have excellent critical thinking skills and have the ability to grasp complex technical issues and explain those issues in a straightforward manner through verbal instructions or detailed emails with documented steps.

+ Need the ability to function in a shared desktop environment to guide customers to the solution.


A minimum of five years of IBM System i experience is required. You will need a thorough understanding of the IBM System i, including i7/OS and development tools including SQL.


The ability to work independently as well as a part of a team, and investigate resources to find solutions outside of the area of expertise.


Ability to troubleshoot the following:


+ Tcp/ip communications

+ DDM communication

+ Journaling - local and remote

+ CL programming

+ Security changes

+ IBM job scheduler

+ Job trace


Plus factors for consideration are:


+ Programming experience is preferred in order to ensure a good understanding of the development process, although the job does not involve programming activity.

+ Experience in Disaster Recovery

+ Experience with High Availability solutions

+ Experience with IBM Power HA

+ Experience in Business Continuity

+ Any certification on IBM iSeries


Must be available for flexible hours, some after-hours, weekend and/or holiday work.


Preferred technical computer knowledge


Bachelor of Science Degree preferred


2-4 Years of experience in technical engineering support


We offer an ethical, intellectually challenging, remote, or business casual office environment with competitive compensation, benefits, and a 401(k) employer-matching plan. Rocket Software Inc. is an Equal Opportunity Employer.


Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.


Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to hr@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.


_If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_


Thousands of companies around the world depend on Rocket to solve their most challenging business problems by helping them run their critical infrastructure, business processes, and data, as well as extending the value of these assets to take advantage of cloud and mobile computing, advanced analytics, and other future innovations. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands we interact with every day. At Rocket, software has always been about people—not just ones and zeroes. We’re people solving problems for other people, and we strive to treat our customers, partners, and fellow Rocketeers with humanity. Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts with 31 offices around the world.
Source: Rocket Software, Inc.