OzarksGo is looking to fill a full time Technical Support Representative position for the Wednesday - Saturday, 8:00am - 7:00pm shift.
Job Summary and Objectives
The Technical Support Representative supports all aspects of the subscriber experience, including but not limited to scheduling, provisioning, first tier technical assistance, billing, and providing outstanding service for a high level of subscriber satisfaction. The Subscriber Support Representative promotes positive public relations through knowledgeable, responsive, and courteous interactions with current and potential subscribers, contractors, vendors, and the general public to fulfill the goals of OzarksGo.
Responsibilities and Essential Job Functions
These statements are intended to describe the general nature and level of work being performed by people assigned to this position. This is not intended to be construed as an exhaustive list of all responsibilities and tasks that may be assigned.
Reports to: Office Manager Directs: None
Internal: Regularly confers with OzarksGo employees and other departments within the parent cooperative as needed.
External: Maintains great relations with vendors, contractors, subscribers, customers, and the general public in carrying out the responsibilities of this position.
This position mainly requires sitting to complete work with a computer and telephone. Some walking and standing are also required, as well as occasional lifting and/or carrying and/or pushing/pulling of various items less than 10 pounds. Visual and audio acuity is essential to this position.
To perform the job successfully, an individual should have the following education, competencies, and experience:
Normal office conditions, some irregular hours may be required. Occasional day time travel for training or various errands as needed to complete the responsibilities of the position.
OzarksGo, LLC, is an EOE/AA/W/M/VETERAN/Disability employer.
The IT Technician supports and maintains technology platforms within the physical main office and all employee workstations. The support responsibilities include hardware, software, network and account management. Must have Mac OS X environment exposure.
QUALITIES FOR SUCCESS:
Reports To: Chief Technology Officer. Learn more about our company partner Field Agent.
How does the interview process work? ACDS will conduct an initial phone interview and assessment. ACDS will send selected resumes to companies that match the candidate’s skills and interest. Our corporate partner companies will decide which resumes to bring in for an onsite interview with the IT manager. Company selects final candidate for job offer.
This position is not eligible for visa sponsorship. Candidates must have the ability to work in the United States without a current or future need for visa sponsorship. No relocation is available for this position.
We’re excited to reopen our dining room and Midway and ready for you to join our team! At Dave and Buster’s the safety of our team members and guests is our top priority! We are committed to delivering the high standards you have come to know and expect from us as we navigate through the COVID-19 pandemic. Our operations are in compliance with all CDC recommended guidelines including: enhanced cleaning and sanitation practices, following social distancing protocols and providing our team members with gloves and masks to keep themselves and our guests safe.
POSITION SNAPSHOT: Midway Techs are responsible for the repair and maintenance of our building including games, simulators, and technical equipment. They also assist our Guests and maintain ideal player conditions in the midway at all times.
NITTY GRITTY DETAILS:
STUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
7 days ago