OzarksGo is looking to fill a full time Technical Support Representative position for the Wednesday - Saturday, 8:00am - 7:00pm shift.

Job Summary and Objectives

The Technical Support Representative supports all aspects of the subscriber experience, including but not limited to scheduling, provisioning, first tier technical assistance, billing, and providing outstanding service for a high level of subscriber satisfaction. The Subscriber Support Representative promotes positive public relations through knowledgeable, responsive, and courteous interactions with current and potential subscribers, contractors, vendors, and the general public to fulfill the goals of OzarksGo.

Responsibilities and Essential Job Functions

• Promptly and courteously responds to subscriber inquiries and provides support via telephone, email, written correspondence, or face to face regarding requests for OzarksGo Services.
• Maintains accurate and complete member records via computer in a timely fashion including but not limited to contact tracking records, notes, and set up of accounts. Addresses billing, collections, outages, and related procedures to ensure generation of appropriate records, correspondence, and service orders for effective work management.
• Coordinates with internal staff and contractors to address various customer service related issues, including eligibility, line extensions, seasonal billing, equipment, technical issues, etc.
• Promotes a positive subscriber experience through ongoing and effective employee/subscriber/contractor/vendor/partner communication. Attends community and promotional events as appropriate.
• Promotes and maintains a safe working environment, observes all safety rules, and supports the Mission Statement and Core Values in carrying out the responsibilities of the position.
• Supports and keeps abreast of bylaws, guidelines, policies/procedures and philosophies of the parent cooperative in an effort to effectively serve and support members and subscribers.
• Performs other duties as assigned in order to fulfill the objectives of OzarksGo and this position.

These statements are intended to describe the general nature and level of work being performed by people assigned to this position. This is not intended to be construed as an exhaustive list of all responsibilities and tasks that may be assigned.

Relationships

Reports to: Office Manager Directs: None

Internal: Regularly confers with OzarksGo employees and other departments within the parent cooperative as needed.

External: Maintains great relations with vendors, contractors, subscribers, customers, and the general public in carrying out the responsibilities of this position.

Physical Requirements

This position mainly requires sitting to complete work with a computer and telephone. Some walking and standing are also required, as well as occasional lifting and/or carrying and/or pushing/pulling of various items less than 10 pounds. Visual and audio acuity is essential to this position.

Qualifications

To perform the job successfully, an individual should have the following education, competencies, and experience:

• High school diploma or equivalent
• Associate's degree or coursework in Business or Information Technology related field preferred.
• Two years customer service and/or technical support experience
• Proven ability to multi-task and plan/organize work to meet deadlines, all with a high degree of accuracy with attention to
• Strong analytical and critical thinking skills with demonstrated problem solving
• Effective communication skills and the ability to work as a team
• Understanding and appreciation of technology and telecommunications along with general computer skills and proficiency in using standard office
• Demonstrated ability to effectively deal with people in difficult or stressful

Working Conditions

Normal office conditions, some irregular hours may be required. Occasional day time travel for training or various errands as needed to complete the responsibilities of the position.

OzarksGo, LLC, is an EOE/AA/W/M/VETERAN/Disability employer.

The IT Technician supports and maintains technology platforms within the physical main office and all  employee workstations. The support responsibilities include hardware, software, network and account  management.  Must have Mac OS X environment exposure. 

RESPONSIBILITIES: 

• Maintain all aspects of the main office I.T. infrastructure, resources and supporting documentation. This  includes end user support, hardware inventories, software licensing, applicable maintenance  agreements, subscriptions and service contracts while controlling costs. 
• Work cross-functionally to ensure smooth onboarding of new employees by providing accurate  systems/ software access and efficient equipment deployment. 
• Perform end user support tasks such as computer hardware acquisition, deployment, troubleshooting,  maintenance, repair and replacement. 
• Provide support for Multi-Function Printers (MFPs) and related applications, desktop printers, scanners  and faxing. 
• Perform preventive maintenance and repairs on all active systems excluding devices or systems  directly supported by a vendor like copiers and other highly proprietary systems and devices.
• Work cross-functionally to implement security updates and new policies as directed by the CTO.  
• Work closely with human resources in order to maintain an efficient exit process for terminated  employees. This includes removing systems access, backing up user data, maintain security protocol,  etc. 
• Provide end user training as required. 
• Troubleshoot technical issues and resolve network issues. 
• Install and configure hardware and software. 

QUALITIES FOR SUCCESS: 

• Must be detail oriented, able to take direction and prioritize while multi-tasking. 
• Good at diagnosing technical problems with personal computers. 
• Must have good written and verbal communication skills. 
• Comfortable supporting a Mac OS X environment. 

Reports To: Chief Technology Officer. Learn more about our company partner Field Agent. 

How does the interview process work? ACDS will conduct an initial phone interview and assessment. ACDS will send selected resumes to companies that match the candidate’s skills and interest. Our corporate partner companies will decide which resumes to bring in for an onsite interview with the IT manager. Company selects final candidate for job offer.

This position is not eligible for visa sponsorship. Candidates must have the ability to work in the United States without a current or future need for visa sponsorship. No relocation is available for this position.

 Learn more about us @ www.acds.co & socialize with us on Facebook & LinkedIn.

We’re excited to reopen our dining room and Midway and ready for you to join our team! At Dave and Buster’s the safety of our team members and guests is our top priority! We are committed to delivering the high standards you have come to know and expect from us as we navigate through the COVID-19 pandemic. Our operations are in compliance with all CDC recommended guidelines including: enhanced cleaning and sanitation practices, following social distancing protocols and providing our team members with gloves and masks to keep themselves and our guests safe.
POSITION SNAPSHOT: Midway Techs are responsible for the repair and maintenance of our building including games, simulators, and technical equipment. They also assist our Guests and maintain ideal player conditions in the midway at all times.

NITTY GRITTY DETAILS:

• Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
• Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers.
• Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering Midway.
• Assists Guests by repairing and maintaining amusements equipment in a timely manner.
• Loads and refills tickets in redemption games paying special attention to securing all ticket storage areas.
• Assists the Guest with all requests and answers questions as needed and makes recommendations.
• Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
• Notifies Manager of any Guest that is perceived to be unhappy.
• Responsible for stocking, displaying, and securing merchandise in all storage areas.
• Conducts merchandise inventory during and after shift, if applicable.
• Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager.
• Reviews the cleanliness and organization of the Midway games. Ensures all games are clean and unobstructed.
• Properly positions and set up displays to increase Guest traffic and promote sales.
• Assists in daily maintenance and organization of tech room and storage areas.
• Efficiently and safely performs daily, weekly, monthly and quarterly game maintenance as directed by management.
• Assists with general store maintenance as directed by management.
• Assists other Team Members as needed.
• Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
• Must be friendly and able to smile a lot while working days, nights and/or weekends as required.
• Technical and/or electrical skills preferred, but not required.
• Must demonstrate ability to clearly communicate with Guests and other Team Members.

STUFF OUR ATTORNEYS MAKE US WRITE:

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:

• Work days, nights, and/or weekends as required.
• Work off an extension ladder.
• Work in noisy, fast paced environment with distracting conditions.
• Move about facility and stand for long periods of time.
• Read and write handwritten notes.
• Lift and carry up to 30 pounds.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.