Job Reference: J380-A-21-0281

Employer:

Northern Healthcare

Department:

Helena's House

Location:

Huyton

Salary:

Current £8.50 - £9.00/HR

Job title:

Job Description:

Job title:

Inbound Payment Management Advisor

Job Description:

Support a faster national response as a Payment Management Advisor

We’re supporting our clients as they adapt to a new world in the wake of COVID-19. We’re now recruiting for roles which will help our clients to deliver vital services and to resume business wherever possible.

Our customer service teams are supporting business to respond to a huge increase in demand, due to the current Covid-19 pandemic. We handle over 100 million customer conversations every year. This includes helping people who are in vulnerable or stressful situations, as well as processing essential documents and information.

As a Payment Management Advisor, you’ll be assisting people across the country, working with them in an empathetic and professional manner to understand their circumstances and to assist them in multiple stages of the debt cycle. We’ll provide you with the technology, software and training you need to get started, and we’ll be there to help. However, it’s your positivity, empathy, honesty, and resilience that will make all the difference in this role, as you stay calm and collected in the face of uncertainty. Join us and you’ll be helping to create a stronger future for everyone.

What you’ll be doing:

• supporting with inbound calls within a virtual contact centre

• delivering a service which makes your customers feel valued and supported

• dealing with a number of customer questions and queries, taking payments, setting up manageable payment plans, offering short term discounts on their bills

What we’re looking for:

• confidence and the ability to communicate clearly and effectively

• an ability to learn new skills quickly including adopting new processes and technology

• an ability to think on your feet and adapt to different situations

• a good listener, who can be empathetic, show patience and adapt their behaviours to suit different callers

• a private home working environment with suitable broadband connection and a quiet space to work

What’s in it for you?

• A competitive salary

• 22 days’ holiday (pro rata) plus public holidays

• Pension scheme and a childcare scheme

• Monthly incentive scheme

• A wide range of discounts on everything from retail, to health & wellbeing, travel and technology.

You’ll get the chance to join a network of 61,000 experienced, innovative and dedicated individuals, working across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop with us, there may even be the opportunity to extend your contract further. We’ll provide the support you need to do all of this, because our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. You’ll have the option to upload your resume, but it’s not essential. As the first step in the recruitment process, you’ll then be sent a link to take part in our online assessment to check if you’re a good fit for the role.

We’re continuing to adapt to the unprecedented circumstances brought about by COVID-19. Wherever possible, all interviews, assessments and background checks will take place online, to completely remove the need for face-to-face contact.
All Capita colleagues who can work from home should do so; and where it is not possible for colleagues to work remotely, we have taken important steps to protect those working from Capita’s offices.
Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19.
The welfare of our people is of paramount importance to us, and we’re doing everything we can to keep our colleagues and customers safe during this time.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

Location:

,

Time Type:

Contract Type:

Job title:

Job Description:

Job title:

Inbound Payment Management Advisor

Job Description:

Support a faster national response as a Payment Management Advisor

We’re supporting our clients as they adapt to a new world in the wake of COVID-19. We’re now recruiting for roles which will help our clients to deliver vital services and to resume business wherever possible.

Our customer service teams are supporting business to respond to a huge increase in demand, due to the current Covid-19 pandemic. We handle over 100 million customer conversations every year. This includes helping people who are in vulnerable or stressful situations, as well as processing essential documents and information.

As a Payment Management Advisor, you’ll be assisting people across the country, working with them in an empathetic and professional manner to understand their circumstances and to assist them in multiple stages of the debt cycle. We’ll provide you with the technology, software and training you need to get started, and we’ll be there to help. However, it’s your positivity, empathy, honesty, and resilience that will make all the difference in this role, as you stay calm and collected in the face of uncertainty. Join us and you’ll be helping to create a stronger future for everyone.

What you’ll be doing:

• supporting with inbound calls within a contact centre

• delivering a service which makes your customers feel valued and supported

• dealing with a number of customer questions and queries, taking payments, setting up manageable payment plans, offering short term discounts on their bills

What we’re looking for:

• confidence and the ability to communicate clearly and effectively

• an ability to learn new skills quickly including adopting new processes and technology

• an ability to think on your feet and adapt to different situations

• a good listener, who can be empathetic, show patience and adapt their behaviours to suit different callers

What’s in it for you?

• A competitive salary

• 22 days’ holiday (pro rata) plus public holidays

• Pension scheme and a childcare scheme

• Monthly incentive scheme

• A wide range of discounts on everything from retail, to health & wellbeing, travel and technology.

You’ll get the chance to join a network of 61,000 experienced, innovative and dedicated individuals, working across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop with us, there may even be the opportunity to extend your contract further. We’ll provide the support you need to do all of this, because our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. You’ll have the option to upload your resume, but it’s not essential. As the first step in the recruitment process, you’ll then be sent a link to take part in our online assessment to check if you’re a good fit for the role. We’re continuing to adapt to the unprecedented circumstances brought about by COVID-19. Wherever possible, all interviews, assessments and background checks will take place online, to completely remove the need for face-to-face contact.

Capita colleagues are only permitted to work from one of our offices where there is an essential reason for them to do so. Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19. The welfare of our people is of paramount importance to us, and we’re doing everything we can to keep our colleagues and customers safe during this time.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

Location:

,

Time Type:

Contract Type:

Job title:

Job Description:

This is a great opportunity for anyone who is looking to kick-start a career in the Financial Services Sector or if you just want to expand on current banking or financial experience. You’ll be joining a network of some of the most experienced, innovative and dedicated people in the country with opportunities to learn new skills and develop in your career and grow. Our mission is to help you realise your potential. Whether you want to kick start or restart your career, Capita is the right place to do just that.

This is a permanent role offering rotating shifts between 8am & 9pm Monday to Friday and between 9am & 5pm on Saturday. You will work on a shift rota so will be required to work various hours, including both mornings & evenings.

What you’ll be doing:

• Understanding the customers financial situation, providing options and solutions ensuring fair outcomes at all times, including for our vulnerable customers
• Building rapport, empathising and having meaningful conversations with our customers to deliver excellent customer service
• Embracing learning, coaching and development to continuously improve your skills and capability
• Sharing ideas to improve the customer service experience
• Making a difference to customers

What we’re looking for:

• Being comfortable speaking with customers over the phone and asking questions on to gain a full understanding of our customers circumstances
• Handling customer telephone calls in an efficient and effective manner
• Making decisions considering the risk to the client and impact to the customer using guidance or advice where required
• Navigating around our systems and ensuring all details entered are accurate
• Ensuring all regulatory requirements are adhered to through training and compliance
• Having a positive attitude towards change and a desire to grow to be the best you can be

About Akinika

Akinika Debt Recovery Limited, a Capita plc company, is a leading player in the specialist payment and early stage collection market. We specialise in consumer and commercial debt collection and act on behalf of several regulated and non-regulated companies.

What’s in it for you?

• A competitive basic salary starting at £18,000 and rising to £21,000 once fully competent, which on average takes 5-6 months
• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
• At our Preston Brook office, you’ll also benefit from on-site parking.

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. You’ll have the option to upload your resume, but it’s not essential. As the first step in the recruitment process, you’ll then be sent a link to take part in our online assessment to check if you’re a good fit for the role. If you pass the assessment, one of our advisors will be in touch to discuss arranging an interview.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

All interviews, assessments and background checks will continue to take place online, to completely remove the need for face-to-face contact. All Capita colleagues who can work from home should do so; and where it is not possible for colleagues to work remotely, we have taken important steps to protect those working from Capita’s offices. Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19. The welfare of our people is of paramount importance to us, and we’re doing everything we can to keep our colleagues and customers safe during this time.

Location:

,

Time Type:

Contract Type:

Bookkeeper

An exciting position has become available for a part time Bookkeeper to join a friendly team based in Wigan. The successful candidate will earn a competitive salary.

The successful candidate will need to be willing to work flexibly and independently and will be office based.

Role Requirements

•Driving licence is essential
•Good knowledge of Xero software
•Comfortable using Microsoft excel
•Other bookkeeping software knowledge would be useful but not essential
•The candidate must also have experience in using data capture technology such as receipt bank, bank feeds etc.

Role Responsibilities

•Completion of bookkeeping services for a number of clients each month
•Allocating payments and receipts to the relevant nominal account, purchase ledger or sales ledger account
•Processing sales, purchase and expense invoices onto the system
•Processing of payroll journals
•Filing documents correctly as required
•Dealing with clients and colleagues over the phone
•Completion of VAT returns
•Bank reconciliations
•Liaising with clients
•Occasional visits to client’s premises

Company

Our client has been established for over 5 years and offer their customers traditional accounting and taxation services.

The company offer a very personal service to their clients, both large and small. They are continually developing their range of services and are committed to engaging high calibre personnel and investing in their training and development.

Why should you apply?

•To join a fantastic company
•To become part of a great team
•To showcase your knowledge and skill set

If you’re the ideal candidate our client is looking for, please send your CV by clicking the APPLY button

Keywords: Bookkeeper, Book Keeper, Bookkeeping, Book Keeping, Accounting, Financial Control, Accountancy, Accounting, Company Finances, Financial Services, Banking and Finance, Management Account, Practice Accountant, Part Time

Job title:

Job Description:

This is a great opportunity for anyone who is looking to kick-start a career in the Financial Services Sector or if you just want to expand on current banking or financial experience. You’ll be joining a network of some of the most experienced, innovative and dedicated people in the country with opportunities to learn new skills and develop in your career and grow. Our mission is to help you realise your potential. Whether you want to kick start or restart your career, Capita is the right place to do just that.

This is a permanent role offering rotating shifts between 8am & 9pm Monday to Friday and between 9am & 5pm on Saturday. You will work on a shift rota so will be required to work various hours, including both mornings & evenings.

What you’ll be doing:

• Understanding the customers financial situation, providing options and solutions ensuring fair outcomes at all times, including for our vulnerable customers
• Building rapport, empathising and having meaningful conversations with our customers to deliver excellent customer service
• Embracing learning, coaching and development to continuously improve your skills and capability
• Sharing ideas to improve the customer service experience
• Making a difference to customers

What we’re looking for:

• Being comfortable speaking with customers over the phone and asking questions on to gain a full understanding of our customers circumstances
• Handling customer telephone calls in an efficient and effective manner
• Making decisions considering the risk to the client and impact to the customer using guidance or advice where required
• Navigating around our systems and ensuring all details entered are accurate
• Ensuring all regulatory requirements are adhered to through training and compliance
• Having a positive attitude towards change and a desire to grow to be the best you can be

About Akinika

Akinika Debt Recovery Limited, a Capita plc company, is a leading player in the specialist payment and early stage collection market. We specialise in consumer and commercial debt collection and act on behalf of several regulated and non-regulated companies.

What’s in it for you?

• A competitive basic salary starting at £18,000 and rising to £21,000 once fully competent, which on average takes 5-6 months
• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. You’ll have the option to upload your resume, but it’s not essential. As the first step in the recruitment process, you’ll then be sent a link to take part in our online assessment to check if you’re a good fit for the role. If you pass the assessment, one of our advisors will be in touch to discuss arranging an interview.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

All interviews, assessments and background checks will continue to take place online, to completely remove the need for face-to-face contact. All Capita colleagues who can work from home should do so; and where it is not possible for colleagues to work remotely, we have taken important steps to protect those working from Capita’s offices. Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19. The welfare of our people is of paramount importance to us, and we’re doing everything we can to keep our colleagues and customers safe during this time.

Location:

,

Time Type:

Contract Type:

Our Story

Verastar was established in 1998 and is one of the UK’s leading providers supplying a wide range of essential services – Fixed Lines, Broadband, Mobile, Water, Gas, Green Electricity and Insurance through our sister company The Insurance Octopus. Our goal is to simplify essential services for our customers by offering the widest range of products on the market. Not only have we experienced continued growth and strong financial performance as a result, we have been recognised by the following awards:

• The Lloyds Bank National Business Awards 2019
• Greater Manchester Business Awards 2019
• Lanarkshire Business Excellence Awards 2019

Your Role

Our Outbound Customer Service Advisors are experts in providing an exceptional, personalised service to customers who may be facing financial difficulties. You’ll proactively help our customers by talking though their outstanding balances and discussing personalised payment plans. You’ll work with our customers to reduce their debts by taking payments, setting up direct debits and resolving additional charge requests.

Experience Required

You’ll be resilient, empathetic and confident communicating effectively with a wide variety of customers.

You’ll have previous experience working in a contact centre or collections role with a passion for delivering an excellent service.

You’ll need to be able to communicate clearly and effectively, delivering complex information in straightforward way that is easy for our customers to understand. You’ll be confident with computers and have experience of using Microsoft Office products.

Why Choose us

Across The Verastar Group, we’re passionate about creating an inclusive team and celebrating our diversity. Not only because this is the right thing to do, but also because we understand the commercial advantages that come with having a range of experiences, cultures and voices within our team. We aim for our colleague mix to reflect the diverse communities in which we operate and we’re striving to achieve this every day.

We all have a role to play in creating a great working environment which welcomes and celebrates difference, and which we can all feel proud to be part of.

That’s why we offer a fantastic starting salary as well as providing outstanding on-site facilities, including parking, a free gym and a discounted café - complete with a bar for after-work get togethers.

Our core values embody the way we look after our customers, and the way we treat each other:

UNITED – We are ONE team

PASSIONATE – We go the extra mile

INNOVATIVE – We find a better way

STRAIGHT FORWARD – We keep things simple

As well as being a great place to work, we offer impressive benefits too:

• STAR Bonus Scheme – Up to 10% of your annual salary

• 25 days holiday plus bank holidays and the option to buy more through our buy and sell holiday scheme
• Online discount platform STAR Rewards – Offers discounts at 100s of high street and online stores
• Free on-site gym

• Free Life Assurance
• Employee assistance programme

• Company pension scheme
• Cycle to Work scheme

Where to find us

We’re based in the heart of Sale Moor Village next to Sale Water Park, only a stone’s throw away from the M60 and just a short walk from the Airport Metro Link line and Sale Town Centre.

What happens next

If you’re looking for a new challenge with great benefits at an award-winning company, then Verastar is the place for you. To be part of our continued success click ‘Apply’ today to take the next step in your career.

Billing Assistant

Keoghs are looking to recruit an assistant into their small billing team based in Parklands, Bolton.

Key Accountabilities

The role consists of dealing with bill amendments, triggering of final bills and processing write offs on a daily basis. You will also be assisting with the despatch of bills to our clients using a variety of methods, email, post, and client portals. The role also includes manual updating of the system and the manual processing of fixed fee bills. You will ensure that bills are generated promptly in line with client guidelines, investigate reasons for any bill discrepancies and take such steps to reduce the cause of such errors. You may be required at times, to provide cover for the absence of other team members. You will liaise with our fee earning community and other members of Keoghs staff, ensuring all tasks are carried out effectively and to a high standard.

Experience, Skills and Qualifications

• IT literate including excel and other Microsoft Office applications• Attention to detail• Professional manner and good communication skills. Have the ability to communicate effectively with other Keoghs staff members at varying levels• Good numeracy skills, confident with numbers and able to balance and reconcile figures• Ability to work to tight timescales to ensure all tasks are completed in a timely manner• Take an active role within the Finance department and display excellent team working skills• Flexible in work approach

About Us

For over 40 years Airswift has been transforming lives through the provision of international workforce solutions to the energy, process and infrastructure industries. Today, we are an integrated team of almost 8,000 passionate people from 70 countries working proudly with the world’s leading supermajors, engineers & constructors, equipment suppliers and consultancies.

We offer a diverse and challenging environment where you may be working with any one of our 60 global offices daily. With three headquarter offices located in Houston, Manchester and Singapore, we pride ourselves on being a truly global workplace. There are significant opportunities for international travel, including overseas assignments on either a temporary or permanent basis.

At Airswift we believe that diversity is critical to our success and makes us a great place to work.  We are committed to building an equal opportunity workplace, the more inclusive we are - the better our work will be.

Airswift are seeking applicants for two Billing Coordinators to join their office in Manchester.

Competitive Salary Benefits. 

REPORTS TO

Billing Manager

ROLE DESCRIPTION

This entry-level role will have responsibility for specific client accounts in Airswift's sales ledger covering the UK, Europe and Africa. You will join a strong team based in our Manchester headquarters and will be tasked with ensuring fully compliant and timely billing for clients under your remit. 

KEY ROLES, TASKS AND RESPONSIBILTIES

• Manage own client portfolio.
• Adhere to client billing requirements as per contracts and work orders, call off orders etc...
• Liaise closely with consultants on new clients and new client billing requirements.
• Ensure accurate billing, including recharges.
• Ensure timely delivery of invoices to clients along with supporting documentation.
• Report on funded invoices to billing supervisor accurately and in timely fashion.
• Be aware of VAT requirements throughout your region.
• Deliver on pro forma invoicing and pre-approvals/SES etc...
• Ensure all banking information is correct on invoices as per funded or non-funded category, currency and billing entity. 
• Follow up on invoices emailed to clients, or via consultants, to confirm receipt.
• Work to month-end deadlines.
• Balance Tempest payroll to invoices and ensure all relevant information has been saved in Tempest and maintained in line with auditing requirements. 
• Import invoices to D365 and balance Tempest to D365, ensuring all billing has been captured.
• Complete submittal logs in timely fashion and attend weekly submittal meetings with Billing Supervisor.
• Ensure all invoices and back up is filed in shared drive and maintained.
• Complete queries in 48hr turnaround (outside of main invoicing schedules) and maintain and complete query log.
• Liaise with payroll to validate any payroll adjustments affected by credit note and complete credit note log for auditing purposes.
• Review new client contracts with Billing Supervisor to ensure all requirements are captured.
• Ensure Bullhorn data is correct and highlight errors to consultants and service teams accordingly.
• Meet accuracy targets in line with KPIs.
• Purchase order and work order analysis.
• Maintain and deliver 3rd party reconciliations and advise billing supervisor of details to pay – this is working with credit control to ascertain paid invoices (pay when paid basis).
• Communicate various parties of p/o analysis ceilings to ensure timely delivery of either renewed p/o value or extended p/o.
• Support function for MIDE region invoicing as and when required.
• Be fully involved in working with credit control to reduce DSO and improve liquidity of Airswift for UKEA region.
• Ad hoc duties as and when required.

KNOWLEDGE AND EXPERIENCE

• 12 months experience of billing environment preferable but not required.
• Knowledge of multi-currency transactions.
• Knowledge of VAT and WHT beneficial.
• Strong attention to detail.
• Good communication skills.
• Ability to work in a challenging environment with the ability to meet deadlines and adapt to changing priorities.
• Experience of liaising with various internal departments.
• Focused and dedicated mindset.
• Good team player with ability to drive changes and improvements.
• Knowledge of funding and non-funding.
• Knowledge of withholding tax (training provided).
• Excel and Word knowledge are preferred but training will be given.

Airswift and its subsidiaries are an equal opportunities employer.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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