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Community Manager

The Community Builders Inc

Vernon, CT
4 days ago
Vernon, CT
4 days ago

Community Manager

The Community Builders, Inc. (TCB)

Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where people of all incomes can achieve their full potential.

Position Description:

Under the direction of the Portfolio Operations Manager, the Community Manager is responsible for all phases of community operations and on-site team performance. S/he must manage the company's objectives and property operating budget, with the primary goals of increasing the cash flow, balancing the budget, maintaining the physical asset and providing a quality living environment, with superior customer service for residents. This role will establish and maintain a positive, productive working relationship with the property's team members, ensuring their adherence to TCB's Mission Statement, policies, and procedures; and that the site is in compliance with regulatory requirements.

Essential Functions:

  • Additional Responsibilities: Develop and manage operating budgets, billing processes, operating reports, and all accounting functions including invoicing and expense tracking; monitor revenue transactions and rent collection; nonpayment of rent processes; collection agency follow-up and reporting; leasing procedures and compliance with Affirmative Fair Housing Marketing Plan and other regulatory requirements; approve and submit employee time sheets; enact cost control measures as needed.
  • Oversee upkeep of the property curb appeal, annual inspection of apartments, market ready units, safety and preventive maintenance, preparation for local, state or federal audits or inspections, monitoring of work order system, and incident documentation and reporting for risk management.
  • Provide outstanding customer service to residents, ensure that all appropriate communications are distributed on a timely basis, and follow up on service requests or complaints, or issues involving violations of building rules or resident policies. Work closely with Community Life staff and resident associations and groups to provide and advertise activities and services available on site and in the local area, in order to provide access and foster a sense of community and wellbeing.
  • Recruit, train, coach, manage and motivate team members and provide evaluations and recommendations to HR.
  • Corporate Committees Group
  • Attend trainings, seminars and conferences
  • Available for emergencies, on call duties, resident functions and weekends as needed.

Knowledge, Skills and Abilities:

  • Excellent budget and financial management skills
  • Knowledge of all regulatory programs, polices and Federal Housing Laws and Guidelines required
  • Microsoft Word, Excel, Outlook and Yardi or other industry software experience required
  • Excellent verbal and written communication skills required
  • Knowledge of Federal Fair Housing Laws & Guidelines a plus
  • Demonstrated excellent customer service skills are necessary to be successful in this role
  • Ability to speak a second language is a plus!
  • Knowledge of all regulatory programs and policies regarding housing and affordable housing are necessary
  • Leadership skills and understanding of effective management of personal development for all employees desired

Physical Demands & Work Environment:

Ability to move around the building or site; able to move up to 50 pounds; able to work in outdoor conditions. Some travel to local sites may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience:

BA/BS preferred and 5 + years in progressive career path in Residential Property Management, Hotel, Hospitality or Retail Management required, 2 of which should be in a supervisory or management role. Industry designations such as COS, LIHTC, ARM®, CPMC®, etc. preferred. Bilingual in English and Spanish preferred

The Community Builders, Inc. is committed to ensuring diversity in its workplace. Candidates from diverse backgrounds are strongly encouraged to apply.


PI130713139

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Resident Occupancy Specialist

The Community Builders

Holyoke, MA
29 days ago
Holyoke, MA
29 days ago

About The Community Builders, Inc. 

Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where people of all incomes can achieve their full potential. 

Position Description:  

The Resident Specialist will have responsibility for providing a superior level of customer service to the residents, guests and team members at the property site. This role is responsible for showing and leasing apartments, assisting in the moving process and providing administrative support to the Community and/or Services Maintenance Manager for a variety of property related tasks. She/he will adhere to the company s Mission Statement and ensure the site is in compliance with all regulatory requirements.  Candidates with experience in Section 8 housing and LIHTC are preferred.   

Essential Functions:  

  • Answer or return all calls promptly and with the highest level of customer service.  

  • Schedule appointments and conduct in-person visits as needed. 

  • Listen to resident requests, concerns and comments, refer them as appropriate.  

  • Develop relationships with residents to understand their needs and aspirations and develop trust. 

  • Initiate Maintenance Service Requests promptly and follow up with residents to ensure completion of service.  

  • Greet prospective tenants and show the property and its features in accordance with established procedures.  

  • Process applications for approval and follow up with applicants. 

  • Pre-qualify prospects in accordance with the company procedures and housing requirements 

  • Conduct service inspections with the Service Management team to ensure apts. are in move-in condition. 

  • Facilitate and attend community engagement activities with residents, as directed by the Community Manager.  

  • Manage rental payment process. 

  • Prepare recertification and lease renewals, and enter data into tracking system. 

Other Responsibilities: 

  • Contribute to cleanliness and curb appeal of the community on continuing basis. 

  • Conduct market surveys and shop competitive communities.  

  • General clerical duties: photocopying, faxing, mailing and filing, sign for and distribute packages.  

  • Track and ensure timely delivery of resident notices.  

  • Coordinate and maintain records for staff office, phones, parking and office keys.  

  • Code and process invoices and research discrepancies as needed. 

Knowledge, Skills and Abilities:  

  • Excellent Customer Service, verbal and written communication (English language) skills  

  • Ability to type at least 35 wpm 

  • Demonstrated ability to learn and operate office systems including telephone, copier and computer systems. 

  • Proficiency with Microsoft Office including Word, Excel and MS Outlook  

Education & Experience: 

  • High school graduate or GED equivalent  

  • Customer service experience in Property/Hotel/Retail, Sales 1+ year  

  • Experience and proficiency of Microsoft Office  

  • Industry software such as Yardi a plus  

The Community Builders, Inc. is committed to ensuring diversity in its workplace, and candidates from diverse backgrounds are strongly encouraged to apply.    

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Service Maintenance Manager

The Community Builders Inc

Vernon, CT
4 days ago
Vernon, CT
4 days ago

Service Maintenance Manager

About The Community Builders, Inc.

Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where people of all incomes can achieve their full potential.

Position Description:

Under the direction of the Community Manager, the Service Maintenance Manager (SMM) is responsible for all the physical operations of the community, particularly the preservation and maintenance of the structures on the site, preparation of market ready homes and providing ongoing service to the residents. A primary role of the SMM is to deliver leadership, mentoring and direction to enhance the skills of employees and foster a collaborative, positive work environment, and providing a quality living environment for all residents.

Duties include:

  • Identifies current and future maintenance project requirements and priorities.
  • Achieves financial objectives by adhering to an annual maintenance budget.
  • Coordinates projects with purchasing, initiates corrective actions, and anticipates long-term issues
  • Provides recommendations for capital and renovation/project expenditures
  • Manages inventory control operations
  • Prepares routine and special reports by collecting, analyzing and summarizing information and trends
  • Adheres to Federal, State and local regulatory compliance related to building code
  • Oversees and/or assists in capital improvement and renovation projects
  • Manages all vendor services and general contracts
  • Manages all HVAC equipment, appliances, vehicles, large power tools
  • Tracks anticipated capital improvements such as carpet, asphalt, HVAC, hazard and roofing repair and replacement.
  • Manages warranty contracts and records
  • Prepares Preventive Maintenance Plan which includes: boiler pressures and temperature, hallway graffiti, elevators, life safety, emergency lighting, snow logs, stair condition, outside inspections and certifications, etc.
  • Manages shop and maintenance garage / storage areas for organization, inventory and safety compliance.
  • Coordinates inspection and emergency notices that need to go out to residents
  • Set example for a other Service Staff in matters of dress, appearance and demeanor
  • Available for 24-hour emergencies and maintenance on-call rotation

Physical Requirements

  • Commutable radius to property
  • Occasionally ascends/descends a ladder to service the lights and ceiling fans.
  • Frequently moves equipment weighing up to 100 pounds across sites.
  • Constantly works in outdoor weather conditions.

Education & Experience

  • High School diploma or equivalent required. Some college or trade school desired or 5 years of progressive responsibility in property management, hospitality or retail experience required.
  • 3+ years of multi-site, multi-family multi-property type operational management experience, preferably with a portfolio of properties that contain a mix of residential property types or a comparable role in hotel/resort/retail management.
  • Must demonstrate a minimum of 4 years advanced experience in hands on plumbing, HVAC, carpentry, appliance and electrical repairs.
  • Experience in training, budget development and managing expenses; bid and managing vendors, service and general building contractors are essential skills.
  • One or more industry-Trade certifications (NAHMS, CAMT, OSHA, HVAC, ETC) required or eligible.
  • Willingness to get certification within 6 months of hiring to meet any specific site/area needs.
  • Knowledge of all hand and power tools, cleaning supplies, and protective equipment.

The Community Builders is committed to ensuring diversity in its workplace. Applicants from diverse backgrounds are strongly encouraged to apply.

PM19


PI130713151

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Lead Building Engineer (HVAC) - 3rd Shift

CBRE

BLOOMFIELD, CT
16 days ago
BLOOMFIELD, CT
16 days ago
Lead Building Engineer (HVAC) - 3rd Shift
Bloomfield, Connecticut, United States
Facilities Management/Engineering/Maintenance
Requisition # 20031169
Post Date Jan 04, 2021
RESPONSIBILITIES
Leads shift operations and directs vendors and subcontractors. Utilizes advanced skills to perform complex preventive maintenance and corrective repair of buildings, industrial systems, vehicles, equipment and grounds. Working under limited supervision, monitors building system operations and performance. Utilizes several trade skills such as HVAC, Building automation and controls, plumbing, and electrical.
AS Scope: Typically supports properties of less than 500,000 sq. ft.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Complies with all applicable codes, regulations, governmental agency and Company directives related to building operations and work safety.
Leads shift operations, assigns work orders, and/or provides technical and procedural training of coworkers and subcontractors. Arranges for subcontractors as needed.
Oversees and inspects the work performed by outside contractors.
Inspects building systems including fire alarms, HVAC, BMS, and plumbing to ensure operation of equipment is within design capabilities and achieves environmental conditions prescribed by client.
Reviews assigned work orders. Estimates time and materials needed to complete repair. Maintains inventory of adequate supplies and tools and orders necessary materials to complete all tasks.
Performs assigned repairs, emergency and preventive maintenance. Completes maintenance and repair records as required.
Responds quickly to emergency situations, summoning additional assistance as needed.
Performs other duties as assigned.
SUPERVISORY RESPONSIBILITIES
No formal supervisory responsibilities in this position. Provides informal assistance such as technical guidance, and/or training to coworkers. Coordinates and assigns tasks to co-workers within a work unit and/or project.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
Associate's degree (AA) or equivalent from two-year college or technical school and minimum of eight years experience in complete building operations. Or equivalent combination of education and experience.
CERTIFICATES and/or LICENSES
Universal CFC certification preferred. Additional certification in one or more of the following: HVAC, electrical, mechanical, HVAC and refrigeration systems, process controls, mechanical power transmissions, painting, plumbing, carpentry or engine repair. Certifications/licenses as may be required by local or state jurisdictions.
COMMUNICATION SKILLS
Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information.
FINANCIAL KNOWLEDGE
Requires knowledge of financial terms and principles and to understand operating budgets. Ability to calculate intermediate figures such as percentages, discounts, and/or commissions. Conducts basic financial analysis.
REASONING ABILITY
Ability to comprehend, analyze, and interpret documents. Ability to solve problems involving several options in situations. Requires intermediate analytical and quantitative skills.
OTHER SKILLS and ABILITIES
Uses personal computer and / or PDA for work order system, email, ESS and training. Basic skills with Microsoft Office Outlook. Physical requirements include stooping, standing, walking, climbing stairs / ladders and ability to lift / carry heavy loads of 50 lbs. or more.
SCOPE OF RESPONSIBILITY
Decisions made with thorough knowledge of procedures and company policies to achieve set results and deadlines. Responsible for setting own project deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
SAFETY
Responsible for personal safety and the safety of those who are affected by your work. This includes but is not limited to:
1. Complete all required and assigned HSE training at a satisfactory level,
2. Follow all activity policies and procedures, including all HSE-related requirements at all times,
3. Participate in all HSE-related programs & activities as required, including incident investigations, interviews, auditing and assessment, etc.
4. Report any conditions which you feel could result in an accident or injury and / or stop work if required.
US Company Profile
About CBRE Group, Inc.
CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Los Angeles, is the world’s largest commercial real estate services and investment firm (based on 2019 revenue). The company has more than 100,000 employees (excluding affiliates) and serves real estate investors and occupiers through more than 530 offices (excluding affiliates) worldwide. CBRE offers a broad range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services. Please visit our website at www.cbre.com.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
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Resident Occupancy Specialist

The Community Builders

Holyoke, MA
30+ days ago
Holyoke, MA
30+ days ago

About The Community Builders, Inc. 

Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where people of all incomes can achieve their full potential. 

Position Description:  

The Resident Specialist will have responsibility for providing a superior level of customer service to the residents, guests and team members at the property site. This role is responsible for showing and leasing apartments, assisting in the moving process and providing administrative support to the Community and/or Services Maintenance Manager for a variety of property related tasks. She/he will adhere to the company’s Mission Statement and ensure the site is in compliance with all regulatory requirements.  Candidates with experience in Section 8 housing and LIHTC are preferred.   

Essential Functions:  

  • Answer or return all calls promptly and with the highest level of customer service.  

  • Schedule appointments and conduct in-person visits as needed. 

  • Listen to resident requests, concerns and comments, refer them as appropriate.  

  • Develop relationships with residents to understand their needs and aspirations and develop trust. 

  • Initiate Maintenance Service Requests promptly and follow up with residents to ensure completion of service.  

  • Greet prospective tenants and show the property and its features in accordance with established procedures.  

  • Process applications for approval and follow up with applicants. 

  • Pre-qualify prospects in accordance with the company procedures and housing requirements 

  • Conduct service inspections with the Service Management team to ensure apts. are in move-in condition. 

  • Facilitate and attend community engagement activities with residents, as directed by the Community Manager.  

  • Manage rental payment process. 

  • Prepare recertification and lease renewals, and enter data into tracking system. 

Other Responsibilities: 

  • Contribute to cleanliness and curb appeal of the community on continuing basis. 

  • Conduct market surveys and shop competitive communities.  

  • General clerical duties: photocopying, faxing, mailing and filing, sign for and distribute packages.  

  • Track and ensure timely delivery of resident notices.  

  • Coordinate and maintain records for staff office, phones, parking and office keys.  

  • Code and process invoices and research discrepancies as needed. 

Knowledge, Skills and Abilities:  

  • Excellent Customer Service, verbal and written communication (English language) skills  

  • Ability to type at least 35 wpm 

  • Demonstrated ability to learn and operate office systems including telephone, copier and computer systems. 

  • Proficiency with Microsoft Office including Word, Excel and MS Outlook  

Education & Experience: 

  • High school graduate or GED equivalent  

  • Customer service experience in Property/Hotel/Retail, Sales 1+ year  

  • Experience and proficiency of Microsoft Office  

  • Industry software such as Yardi a plus  

The Community Builders, Inc. is committed to ensuring diversity in its workplace, and candidates from diverse backgrounds are strongly encouraged to apply.    

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Plumber - Building Engineer

CBRE

HARTFORD, CT
16 days ago
HARTFORD, CT
16 days ago
Plumber - Building Engineer
Hartford, Connecticut, United States
Facilities Management/Engineering/Maintenance
Requisition # 20029301
Post Date Feb 16, 2021
RESPONSIBILITIES
Utilizes advanced skills to perform complex preventive maintenance and corrective repair of buildings, industrial systems, vehicles, equipment and grounds. Working under limited supervision, monitors building system operations and performance. Utilizes several trade skills such as carpentry, plumbing , electrical, painting, roofing, heating and cooling.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Complies with all applicable codes, regulations, governmental agency and Company directives related to building operations and work safety.
Inspects building systems including fire alarms, HVAC, and plumbing to ensure operation of equipment is within design capabilities and achieves environmental conditions prescribed by client.
Oversees and inspects the work performed by outside contractors. Contracted work includes landscaping, snow removal, remodeling, HVAC, plumbers, and cleaning.
Performs assigned repairs, emergency and preventive maintenance. Completes maintenance and repair records as required.
Reviews assigned work orders. Estimates time and materials needed to complete repair. Orders necessary materials and supplies to complete all tasks.
Maintains an energy management program to ensure measures are taken to operate all systems in the most efficient manner to keep operating costs at a minimum.
Maintains the building lighting system, including element and ballast repairs or replacements.
Performs welding, carpentry, furniture assembly and locksmith tasks as needed.
Responds quickly to emergency situations, summoning additional assistance as needed.
Performs other duties as assigned.
SUPERVISORY RESPONSIBILITIES
No formal supervisory responsibilities in this position. May provide informal assistance such as technical guidance and/or training to coworkers. May coordinate work and assign tasks.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
High school diploma or general education degree (GED) and a minimum of four years of related experience and/or trade school training.
CERTIFICATES and/or LICENSES
Universal CFC certification preferred. Additional certification in one or more of the following: electrical, mechanical, HVAC and refrigeration systems, process controls, mechanical power transmissions, painting, plumbing, carpentry or engine repair. Certifications/licenses as may be required by local or state jurisdictions.
COMMUNICATION SKILLS
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.
FINANCIAL KNOWLEDGE
Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situation where only limited standardization exists. Requires intermediate analytical skills.
OTHER SKILLS and ABILITIES
Uses personal computer and / or PDA for work order system, email, ESS and training. Basic skills with Microsoft Office Outlook. Physical requirements include stooping, standing, walking, climbing stairs / ladders and ability to lift / carry heavy loads of 50 lbs. or more.
SCOPE OF RESPONSIBILITY
Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
SAFETY
Responsible for personal safety and the safety of those who are affected by your work. This includes but is not limited to:
Complete all required and assigned HSE training at a satisfactory level
Follow all activity policies and procedures, including all HSE-related requirements at all times
Participate in all HSE-related programs & activities as required, including incident investigations, interviews, auditing and assessment, etc.
Report any conditions which you feel could result in an accident or injury and / or stop work if required
US Company Profile
About CBRE Group, Inc.
CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Los Angeles, is the world’s largest commercial real estate services and investment firm (based on 2019 revenue). The company has more than 100,000 employees (excluding affiliates) and serves real estate investors and occupiers through more than 530 offices (excluding affiliates) worldwide. CBRE offers a broad range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services. Please visit our website at www.cbre.com.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
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Building Custodian A

City of Springfield

Springfield, MA
Today
Springfield, MA
Today
Position Purpose/Summary Responsible for ensuring the cleanliness of the Municipal buildings. Work is performed under the supervision of the Municipal Group Maintenance Coordinator. No supervision is exercised over other employees. Essential Functions Sweeps, mops, scrubs and polishes floors. Vacuums all carpeted areas. Cleans all restrooms. Disposes of garbage. Provides supplies for restrooms and other facilities, as necessary. Performs minor maintenance work such as replacing light bulbs and changing air filters. Dusts equipment, furniture or fixtures. Performs additional duties as requested. Knowledge, Skills, and Abilities Knowledge of cleaning supplies and equipment. Ability to clean building spaces. Education and Experience High school diploma or equivalent.
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Building Engineer

Bevara Building Services

Hartford, CT
30+ days ago
Hartford, CT
30+ days ago

About Bevara

At Bevara, we are completely focused on giving our team members the tools and support needed to achieve their professional goals. We have an incredibly dynamic and interactive team-focused culture. Bevara encourages a healthy work-life balance, and we’re proud to say we work hard and play hard!

About the Position

We are seeking passionate people to join our growing and dynamic maintenance team in Hartford! Our Building Engineers are customer service representatives for our clients and their tenants. They also focus in on any and all maintenance needs for the properties that they oversee. This position’s primary responsibility is to safeguard the interests of the owners and safety of the tenants by maintaining the physical condition of the property and equipment according to company guidelines and standards, as well as protect the property and equipment from damage, loss, and deterioration. The ideal candidate has a go-getter attitude, is a self-motivated team player, and a true jack of all trades.

Responsibilities:

  • First point of contact and representative of management, as well as ownership, the candidate should have strong customer service and communication skills.
  • Conduct routine assessments of the building systems operations.
  • Responsible for minor repairs, preventative maintenance, and service requests on building equipment, tenant spaces, and components located in the interior and exterior of the building.
  • Oversee the property’s mechanical, electrical, plumbing, and fire systems; report deficiencies to Operations team and Property Manager.
  • Respond to tenant requests in the areas of safety, plumbing, mechanical, electrical, and environmental needs through both personal contact and work order systems.
  • Be pro-active with the buildings and create/maintain an ongoing task list of potential work for the property management group.
  • Follow and assist in the creation of additional standard operating procedures (SOP’s) as needed.
  • Maintain great communication with the Operations Support staff and Property Managers.
  • Be the main point of contact for vendors on assigned properties. Building Engineers will be in charge of checking vendors in/out, escorting them to area of assigned work, and taking thorough notes of work performed.
  • Assist with fire panel and fire extinguisher inspections. Make sure to notify tenants when inspections are planned.
  • Miscellaneous tasks such as garbage removal and exterior lock box inspections.
  • Enforce a safe jobsite and maintain compliance with company safety, OSHA, and customer-specific safety standards.
  • Other duties as assigned.

Requirements:

  • High School Diploma (or GED or High School Equivalence Certificate)
  • A minimum of 3-5 years commercial building operations and engineering experience preferred
  • Ability to handle multiple projects and make decisions independently
  • Proficiency in working with hand held devices (smartphones) and electronic work order systems
  • Must possess strong organizational skills and motivation to get the job done well
  • Must be comfortable in a fast paced and dynamic environment

About Bevara’s Benefits

  • Full range of health benefits offered- medical, dental, vision, long and short-term disability
  • Roth and traditional 401K retirement plans offered
  • Company provided life insurance plan
  • PTO (Paid Time Off)
  • Paid holidays
  • Educational assistance

Bevara Building Services provides equal employment to all persons. No employee or applicant for employment will be discriminated against because of race, creed, origin, marital status, sexual orientation, age, otherwise qualified disabled or veteran status or any other characteristic protected by law.

Posted

4 days ago

Description

Community Manager

The Community Builders, Inc. (TCB)

Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where people of all incomes can achieve their full potential.

Position Description:

Under the direction of the Portfolio Operations Manager, the Community Manager is responsible for all phases of community operations and on-site team performance. S/he must manage the company's objectives and property operating budget, with the primary goals of increasing the cash flow, balancing the budget, maintaining the physical asset and providing a quality living environment, with superior customer service for residents. This role will establish and maintain a positive, productive working relationship with the property's team members, ensuring their adherence to TCB's Mission Statement, policies, and procedures; and that the site is in compliance with regulatory requirements.

Essential Functions:

  • Additional Responsibilities: Develop and manage operating budgets, billing processes, operating reports, and all accounting functions including invoicing and expense tracking; monitor revenue transactions and rent collection; nonpayment of rent processes; collection agency follow-up and reporting; leasing procedures and compliance with Affirmative Fair Housing Marketing Plan and other regulatory requirements; approve and submit employee time sheets; enact cost control measures as needed.
  • Oversee upkeep of the property curb appeal, annual inspection of apartments, market ready units, safety and preventive maintenance, preparation for local, state or federal audits or inspections, monitoring of work order system, and incident documentation and reporting for risk management.
  • Provide outstanding customer service to residents, ensure that all appropriate communications are distributed on a timely basis, and follow up on service requests or complaints, or issues involving violations of building rules or resident policies. Work closely with Community Life staff and resident associations and groups to provide and advertise activities and services available on site and in the local area, in order to provide access and foster a sense of community and wellbeing.
  • Recruit, train, coach, manage and motivate team members and provide evaluations and recommendations to HR.
  • Corporate Committees Group
  • Attend trainings, seminars and conferences
  • Available for emergencies, on call duties, resident functions and weekends as needed.

Knowledge, Skills and Abilities:

  • Excellent budget and financial management skills
  • Knowledge of all regulatory programs, polices and Federal Housing Laws and Guidelines required
  • Microsoft Word, Excel, Outlook and Yardi or other industry software experience required
  • Excellent verbal and written communication skills required
  • Knowledge of Federal Fair Housing Laws & Guidelines a plus
  • Demonstrated excellent customer service skills are necessary to be successful in this role
  • Ability to speak a second language is a plus!
  • Knowledge of all regulatory programs and policies regarding housing and affordable housing are necessary
  • Leadership skills and understanding of effective management of personal development for all employees desired

Physical Demands & Work Environment:

Ability to move around the building or site; able to move up to 50 pounds; able to work in outdoor conditions. Some travel to local sites may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience:

BA/BS preferred and 5 + years in progressive career path in Residential Property Management, Hotel, Hospitality or Retail Management required, 2 of which should be in a supervisory or management role. Industry designations such as COS, LIHTC, ARM®, CPMC®, etc. preferred. Bilingual in English and Spanish preferred

The Community Builders, Inc. is committed to ensuring diversity in its workplace. Candidates from diverse backgrounds are strongly encouraged to apply.



PI130713139