Want to find that dream job?
Make it your career.

At Eagle, we help people find their dream jobs. Every day.

• Identifying and qualifying top IT talent using our leading-edge technology;
• Working closely with our Account Executives and Hiring Managers to place highly skilled candidates in contract and permanent positions with esteemed employers;
• Developing, managing and expanding existing candidate and client relationships; and
• Engaging with a tight-knit team that focuses on winning, learning, teamwork, and fun!

• Post-secondary education in Business Administration or equivalent experience;
• 2-3 years' proven work experience in a sales, marketing or customer service-focused environment;
• Excellent interpersonal and organizational skills;
• Ability to manage multiple projects with a positive attitude; and
• Dedication, persistence, flexibility and a willingness to go the extra mile.

• Never experience the same day twice – you’ll learn new things every day, and work on projects that matter.
• Join a company that values workplace mental health and wellness.
• Participate in our industry-leading training and development program to become a staffing and IT guru.
• Enjoy the team atmosphere with regular social events.
• Work remotely and balance your schedule with our innovative WORKshift program.
• Receive peer-to-peer recognition and reach for Top Performer status through your achievements and teamwork.
• Celebrate your birthday and your cultural background with 2 extra paid days off.
• Contribute to our in-house Charity Program and give back to your community with a paid volunteer day.

• Targeting, prospecting, networking and nurturing client relationships;
• Refining positioning strategies and tailoring Eagle’s diverse value proposition to client needs;
• Working closely with our Recruiters and Hiring Managers to place highly skilled candidates in contract and permanent positions with esteemed employers;
• Staying current on industry trends and providing ongoing market feedback; and
• Collaborating with a tight-knit team that focuses on winning, learning, and high-quality work.

• You’ve got the experience…
  • In business development, preferably in IT or staffing
  • Selling into large accounts at various levels with multiple end-users
• You’re a top performer…
  • With a competitive and strategic nature
  • With a proven track record of exceeding sales targets
• You’re exceptional at relationship management…
  • By being responsive and transparent
  • Through skills gained in formal sales training
• You’re not afraid to take on new challenges…
  • By being creative and eager to learn
  • Because you’ve got strong negotiation skills and a "never give up" attitude!

• Never experience the same day twice – you’ll learn new things every day, and work on projects that matter;
• Join a company that values workplace mental health and wellness;
• Participate in our industry-recognized training and development program;
• Enjoy the team atmosphere with regular social events;
• Work remotely and balance your schedule with our innovative WORKshift program;
• Receive peer-to-peer recognition and reach for Top Performer status through your achievements and teamwork;
• Celebrate your birthday and your cultural background with 2 extra paid days off; and
• Contribute to our in-house Charity Program and give back to your community with a paid volunteer day.  

• Targeting, prospecting, networking and nurturing client relationships;
• Refining positioning strategies and tailoring Eagle’s diverse value proposition to client needs;
• Working closely with our Recruiters and Hiring Managers to place highly skilled candidates in contract and permanent positions with esteemed employers;
• Staying current on industry trends and providing ongoing market feedback; and
• Collaborating with a tight-knit team that focuses on winning, learning, and high-quality work.

• You’ve got the experience…
  • In business development, preferably in IT or staffing
  • Selling into large accounts at various levels with multiple end-users
• You’re a top performer…
  • With a competitive and strategic nature
  • With a proven track record of exceeding sales targets
• You’re exceptional at relationship management…
  • By being responsive and transparent
  • Through skills gained in formal sales training
• You’re not afraid to take on new challenges…
  • By being creative and eager to learn
  • Because you’ve got strong negotiation skills and a "never give up" attitude!

• Never experience the same day twice – you’ll learn new things every day, and work on projects that matter;
• Join a company that values workplace mental health and wellness;
• Participate in our industry-recognized training and development program;
• Enjoy the team atmosphere with regular social events;
• Work remotely and balance your schedule with our innovative WORKshift program;
• Receive peer-to-peer recognition and reach for Top Performer status through your achievements and teamwork;
• Celebrate your birthday and your cultural background with 2 extra paid days off; and
• Contribute to our in-house Charity Program and give back to your community with a paid volunteer day.  

Want to find that dream job?
Make it your career.

At Eagle, we help people find their dream jobs. Every day.

• Identifying and qualifying top IT talent using our leading-edge technology;
• Working closely with our Account Executives and Hiring Managers to place highly skilled candidates in contract and permanent positions with esteemed employers;
• Developing, managing and expanding existing candidate and client relationships; and
• Engaging with a tight-knit team that focuses on winning, learning, teamwork, and fun!

• Post-secondary education in Business Administration or equivalent experience;
• 2-3 years' proven work experience in a sales, marketing or customer service-focused environment;
• Excellent interpersonal and organizational skills;
• Ability to manage multiple projects with a positive attitude; and
• Dedication, persistence, flexibility and a willingness to go the extra mile.

• Never experience the same day twice – you’ll learn new things every day, and work on projects that matter.
• Join a company that values workplace mental health and wellness.
• Participate in our industry-leading training and development program to become a staffing and IT guru.
• Enjoy the team atmosphere with regular social events.
• Work remotely and balance your schedule with our innovative WORKshift program.
• Receive peer-to-peer recognition and reach for Top Performer status through your achievements and teamwork.
• Celebrate your birthday and your cultural background with 2 extra paid days off.
• Contribute to our in-house Charity Program and give back to your community with a paid volunteer day.

DIFFERENT BY DESIGN

At MNP we pride ourselves on being different – it’s our entrepreneurial drive that sets us apart. It’s the same drive that’s helped us become Canada’s fastest growing national firm. We foster collaboration, value your ideas, promote based on talent, live balanced lifestyles and make time for FUN. We are one firm, one team, collaborating to support you wherever you want to take your career.

Be part of the momentum. We are currently seeking a Customer Service Representative to join our Administration team for a twelve (12) month term starting January 2021. Understanding the complexities of charitable lotteries, MNP is a leading national accounting, tax and business consulting firm for this sector. Our team of specialists provide ticket fulfillment and draw control services to organizations across Canada and the U.S and work with regulators to ensure high expectations for integrity are being met. We are committed to strengthening an organization’s reputation and approach to compliance while balancing risk and control.

YOUR ROLE @ MNP

Performance Expectations

• Provide exceptional inbound/outbound customer service to callers
• Handle concerns regarding lottery ticket purchase, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Receive and respond to inbound e-mail; gather and verify required information
• Provide information to the customer and place appropriate notes in system indicating exactly what action was taken or needs to be taken
• Ensure proper security procedures are followed on all e-commerce customer interactions
• Resolve customer complaints (i.e., ticket not received, payment issues)
• Create and update customer files in a customized database

Credentials

• Completion of post-secondary school
• Minimum of 2 years experience in a customer service role
• Ability to listen attentively and to use information provided by customers to tailor responses and actions to meet their specific needs
• Minimum typing speed of 25 WPM with high degree of accuracy
• Ability to work under pressure and meet deadlines

Core Competencies and Personal Characteristics

• Communication – effectively expresses ideas and conveys information in business writing, conversations and interactions with others
• Integrity – professional whose honesty, integrity, confidentiality and high ethical standards contributes to effective leadership and optimal business relationships
• Energy – displays enthusiasm, optimism, drive and passion while maintaining a high level of productivity and a balanced lifestyle
• Diversity – understands the importance of different backgrounds, perspectives and experiences and is respectful of individual differences
• Communication – effectively expresses ideas and conveys information in business writing, conversations and interactions with others
• Client Service Excellence – understands the importance of quality client service by being courteous, responding to client requests in a timely manner and monitoring satisfaction
• Teamwork & Relationship Development – works collaboratively with team members in order to achieve a common goal and develops, maintains and strengthens relationships with others, both inside and outside the Firm
• Accountability – takes responsibility for one’s own performance by setting clear goals and tracking progress against those goals; is highly organized and uses personal judgement and decision making
• Flexibility – effectively manages multiple assignments, adapts to changing priorities and is able to work independently or as part of a team

YOUR REWARDS @ MNP

More than a paycheque, MNP delivers. You’ll be empowered to share your ideas, take on new challenges and advance your career.

Join a diverse firm committed to maintaining its unique culture and fostering a balanced lifestyle. MNP offers benefits that allow you to thrive at work and outside the office! You can expect: generous paid time off, firm sponsored FUN social events, client and team member referral bonuses, work-life flexibility, exclusive access to a variety of perks and discounts, learning opportunities through MNP University, a flexible dress for your day environment and more!

At McDonald’s Canada, people are the foundation of our business. For over 50 years, the health and well-being of our crew, guests and communities have been of the utmost importance to us, and we know that now, more than ever, these things are top concerns for candidates like yourself. To learn about the ways we are keeping our crew and guests safe, please click here.

We are more than just your local restaurant. We are a collection of hardworking small-business owners, students working part-time, career builders, and active seniors getting the most out of life. Did you know that from coast to coast, we serve delicious choices to more than 2.5 million people in over 1,400 locations every day or that we have proudly helped more than 300,000 Canadian families with sick kids through Ronald McDonald House Charities?

Who We WANT:

• You are reliable and have the ability to work flexible hours
• You have a passion for guest service and creating exceptional guest experiences
• You enjoy multitasking and working in a dynamic fast paced environment
• You are positive, friendly and social with guests and team members
• You are energetic and have a strong work ethic within a team environment
• You pay attention to details and accuracy
• You are motivated to provide great service and are sales oriented

• A wonderful smile and great attitude working with a team
• Good verbal communication skills 
• Energetic, strong work ethic, flexible and the ability to learn and thrive with new skills and opportunities
• Uses proper procedures to ensure the accuracy of every order for every guest; prepares and finishes products to ensure quality standards are met
• Helps support speed of service targets by working quickly and efficiently to fill orders and meet guest’s needs
• Promptly executes service recovery for any guest concerns or complaints by making it right with the guest

About Us

In 1954, an enterprising salesman named Ray Kroc discovered a small burger restaurant in California, and wrote the first page of McDonald’s® history. In 1967, the first McDonald’s Canada opened in Richmond, B.C. and we’ve been growing with our communities and serving quality food at great a value ever since. Today, McDonald’s Canada is proud to be one of the world’s leading foodservice retailers, offering job opportunities at corporate-owned restaurants or restaurants owned by independent franchisees. 

About NPower Canada

NPower Canada is a charitable organization that launches underserved young adults into meaningful and sustainable careers. The program provides participants with free in-demand digital and professional skills training and connects them to new and rewarding career opportunities with some of Canada’s largest employers. Through consultation with a wide range of employers, NPower Canada’s comprehensive curriculum ensures participants are equipped with the in-demand technical and professional skills most sought after by industry.

NPower Canada provides employers with access to a pipeline of eager, diverse and job-ready young talent with in-demand digital skills who are primed to succeed in the workplace.  Graduates receive ongoing support and coaching to ensure continued success in their careers.

Position Summary

Reporting to the Program Manager – Alumni & Reskilling, this is an exciting opportunity for an experienced human services professional to work in a team-oriented atmosphere to provide group and individual career development counselling to Toronto youth facing barriers to employment. Remote position until further notice. 

Who you are

- A highly organized structured thinker who possesses exceptional prioritization skills and the ability to manage multiple tasks simultaneously in a fast-paced environment.

- Strong understanding of NPower Canada’s purpose and values, and ability to put them into practice when executing daily tasks/activities.

- Strong focus on achieving results.

- Minimum 2-3 years of experience in a youth counselling role.

- Demonstrated ability to support, motivate and empower diverse youth facing multiple barriers to employment.

- Network of contacts at allied organizations serving low-income young adults in Toronto would be a strong asset.

- Highly skilled at crisis intervention, de-escalation and conflict resolution.

- Adaptable, flexible and able to execute on multiple priorities and deliverables.

- Experienced at helping individuals and teams effectively navigate change.

- Proficiency with CRM database applications; specific knowledge of Salesforce is an asset.

Accountabilities & Deliverables

Career Development Facilitation and Coaching

- Provide small group and individual coaching to participants with strong emphasis on developing employment readiness skills.

- Utilize counselling techniques such as motivational interviewing and solution-focused brief therapy to support participants in developing employment-ready behaviors.

- Facilitate personal development workshops, utilizing group counselling techniques to meet the diverse needs of participants.

- Create and develop post-training Action Plans for NPower Canada graduates.

- Conduct mock interviews with participants to help them learn how to market themselves effectively to employers.

- Support Program Coordinator in editing Resumes, Cover Letters, and Candidate Profiles within strict timelines.

- Support in preparing participants for site tours and employer guests.

Site Support and Administration

- Assist in the production and updating of NPower Canada program materials and teaching aids.

- Assist in marking participants’ projects and assignments.

- Participate in regular case management and support the Program Manager in preparing Feedback Notices, capturing case notes, and taking meeting minutes.

- Input and maintain accurate student information in Salesforce and on Schoology.

- Assist with data collection and tracking, including student assessment scores, classroom performance, income and education status, and program surveys.

- Support with training and onboarding of staff and placement students as needed.

- Participate in site planning meetings and assisting with tasks as defined by Program Manager.

- Work with Program Coordinator to schedule, deliver and track transportation supports for applicable participants.

Participant Performance Management and Issue Resolution

- Support Program Manager in holding participants accountable to program policies and expectations through providing immediate, constructive and supportive feedback.

- Work with all NPower Canada team members to maintain a safe and professional work environment for students and staff.

- Research new employment and wellness resources for participants.

Outreach, Recruitment and Referrals

- Assist Program Manager in developing and maintaining relationships with employment and referral partners.

- Provide warm referrals to alternate programs and services for students as necessary

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