client service management jobs

Near dunstable, home counties
6124Jobs Found

6124 jobs found for client service management jobs Near dunstable, home counties

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Full Stack Engineer

Fidelity TalentSource

Merrimack, NH
3 days ago
Merrimack, NH
3 days ago

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for Java / Full Stack Engineer to work in Fidelity’s Asset Management Technology in Merrimack, NH.

FIFT (Fixed Income, Finance & Trading Services) Technology is seeking a highly motivated and technical full-stack developer passionate about the application of new technologies. We are looking for individuals to join team who continually strive to advance engineering excellence and technology innovation. Our mission is to power the next generation of Fidelity digital product and services through innovation, teamwork and visibility. You will be a technology leader and doer who enjoys working in a multifaceted, fast-paced environment.

The Expertise You Have

  • You have a passion for technology and love fixing and solving complex problems.
  • You are able to navigate existing application architecture and are cognizant of the challenges and recommendations in standard methodologies for supporting distributed systems
  • You are motivated, an excellent communicator, can take initiative, and can make decisions based on the value of the solutions we build.
  • You have experience working in an Agile software delivery environment, with exposure to continuous integration and continuous delivery tools.
  • You have proven middle tier, database and front-end programming skills
  • Previous experience within Financial Services/Asset Management is a plus.

The Skills You Bring

  • Proven track record crafting and building complex end-to-end systems (full stack developer)
  • Hands-on experience in crafting and developing using the following technologies
  • Java RESTful Web Services (Java, J2EE, JUnit, and Tomcat.)
  • Open Source Frameworks - Spring boot, Spring Core
  • Messaging frameworks such as Kafka, Tibco EMS or JMS
  • Oracle PL/SQL
  • JavaScript and scripting frameworks (jQuery, AngularJS)
  • Hands on experience in test automation at various levels of testing (unit, component, integration and functional tests).
  • Experience with CI/CD pipeline implementation including GIT, Maven, Jenkins, uDeploy, JUnit, Docker, JMeter, Artifactory, Sonar, Veracode, Concourse and Cloud.
  • Experience working with Python is a plus
  • Experience in working with AWS Cloud based infrastructure is a plus.
  • You are a strategic problem solver with superb interpersonal skills.
  • You are a phenomenal teammate, a fast learner, and can understand and analyze sophisticated systems and domains.
  • You are experienced working in a fast paced and highly flexible environment.

The Value You Deliver

  • You can deliver maintainable, extensible, reusable and performant solutions
  • You will lead design and implementation of software solutions that meet functional and non-functional requirements and that are aligned to the program’s strategic direction to support the Asset Management Investment process
  • You will engage in product quality plan efforts, including test case development and design, code reviews and regression testing
  • You will be working with global Agile team and will contribute to improving engineering practices
  • You will actively participate in the support of our applications in production environment

Company Overview

Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. For information about working at Fidelity TalentSource, visit FTSJobs.com.

Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at HR@ ftsjobs.com if you would like to request an accommodation.

Information about Fidelity Investments

At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com.

Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

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Full Stack Engineer

Fidelity TalentSource

Merrimack, NH
3 days ago
Merrimack, NH
3 days ago

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Full Stack Engineer to work in Fidelity’s Core Brokerage Business Unit in Merrimack, NH!

We require a distributed resource for the Production Excellence squad in the Trade Processing and Settlement tribe in Core Brokerage. The squad member will work with us on Stability initiatives including scalability, capacity, performance of distributed applications. We will also occasionally ask you to perform incident response and participate in our technology life-cycle management initiatives.

The Value You Deliver

Delivering quality technology solutions to sophisticated business issues in an agile environment Collaborating with internal and external product teams to deliver a cohesive solution

Problem solving.

The Skills that are Key to this role

Technical

  • Hands on experience in the technology stack – Java, Spring Framework, Spring Boot, PL/SQL, and Angular.
  • DevOps, Monitoring and cloud computing skills
  • Hands-on experience in designing and developing RESTful Web Services with Java technologies.
  • Proven experience in architectural patterns, micro-services, messaging/event driven frameworks and enterprise databases in an agile environment.
  • Ability to design solutions using design patterns.
  • Previous experience in practicing test automation at various levels of testing (unit, component, integration, and functional tests).
  • Practical experience in CI/CD practices.
  • Ability to troubleshoot and work on production issues. Splunk and Datadog tools
  • Understanding server infrastructure and server certificates
  • Containerization (Docker), Kubernetes, cloud deployment tools
  • GIT, Maven, Jenkins, uDeploy

Behavioral

  • Passion for technology and troubleshooting complex problems.
  • Be Collaborative: Work in partnership with the users, Architecture and Engineering teams to deliver end-to-end solutions
  • Be Creative: Promote and foster an environment of innovation to deliver solutions to market which help improve scale and efficiency, business growth and investment performance
  • Influence Others: In partnership with the delivery and engineering leads in US, Ireland and India, help advance and support product, delivery and technical practices
  • Encourage and inspire others: Demonstrate a deep passion for technology and financial domain and create an ability to tap into the creative minds of the engineering team

Preferred Skills

  • Previous experience within the Financial Trading domain with exposure to Brokerage operations
  • Exposure to working in Cloud Technologies like AWS
  • Exposure in Message Oriented Middleware APIs – JMS, ActiveMQ, IBM MQ, Apache Kafka
  • Experience in agile methodology
  • Working knowledge in Oracle

The Expertise We’re Looking For

  • Strong fundamentals in Computer Science
  • 5+ years of experience in information technology.
  • Financial services experience preferred.
  • Experience working in Agile lifecycle methodology

Company Overview

Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. For information about working at Fidelity TalentSource, visit FTSJobs.com.

Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at HR@ ftsjobs.com if you would like to request an accommodation.

Information about Fidelity Investments

At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com.

Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

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Full Stack( Angular, Javascript, NodeJS)

Fidelity TalentSource

Merrimack, NH
4 days ago
Merrimack, NH
4 days ago

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Full Stack Developer ( Heavy Front End with API/Mobile Development) Developer to work at Fidelity in Merrimack, NH!

Are you interested in serving the needs of millions of customers by building the best-in-class digital experience that helps them in financial planning, investing, and retirement solutions? Our chapter comprises teams that work on a wide range of applications and platforms like Fidelity.com, Fidelity Mobile and Investor Centers. We're looking for product-aware engineers who are passionate, inquisitive, and responsible individuals to help us on our mission to deliver the best omni-channel experience to our customers.

The Purpose of Your Role

As a senior engineer, you will help us build the omni channel user experiences and the underlying platforms needed to support our digital presence. You’ll work on building entire features, taking these from concept to deployment, as part of our autonomous, cross functional teams. You'll have the opportunity to supply ideas to improve our products as well as develop your skills, learn new technologies and languages, and continue to learn. We're looking for highly motivated individuals who work well in a iterative, and fast-paced environment.

The Expertise We’re Looking for

  • Designing, developing, and maintaining Node JS, and/or Java/JEE based web applications in a fast-paced Scrum environment.
  • Design and Development of front-end solutions using JavaScript, Typescript, CSS, HTML & Browser Developer tools
  • Designing and implementing continuous JS environments using Webpack, Grunt, Gulp, etc
  • Optimally employ DevOps, Automated Testing and Continuous Delivery using technology such as Groovy, Jenkins, Concourse.
  • Exposure to native mobile development on iOS and/or Android.
  • Bachelor’s Degree in Computer Science, Information Science, Mathematics, Physics (or equivalent)

The Skills You Bring

  • Your hands of experience working with package management using Node.js, NPM, Express
  • Your confidence to employ previous experience of Automation Tools/Frameworks (Mocha, Jasmine, Selenium, Protractor)
  • Your advanced Git skills and respective branching strategies
  • Your experience with API Design & Development and MicroServices Architecture.
  • Your knowledge of HTTP based APIs, Networking and how the internet works.
  • Your knowledge of asychrony (Promises, Observers, Event Loops)
  • Your knowledge of Swift and/or Kotlin developing native applications on iOS and/or Android.
  • Your confidence to employ modern SPA frameworks (Angular, React, Vue)
  • You’re not intimidated by Visual Design & Rapid Prototyping

The Value You Deliver

  • Using business knowledge to translate the vision for divisional initiatives into business solutions by developing complex or multiple software applications and conducting studies of alternatives.
  • Creating and maintaining comprehensive documentation for multiple applications or subsystems.
  • Participate in iteration planning to maintain velocity and deliver quality each sprint.
  • Analyzing business requirements and system development specifications.
  • Participating in problem solving, troubleshooting, performance turning, production support, and maintenance of existing applications.
  • Playing a key role in resolving technical roadblocks involving multiple technologies.
  • Ensuring code reviews, unit testing, and integration testing are completed efficiently and optimally.
  • Helping to coordinate the delivery of technical components across internal/external technical teams.
  • Providing technical leadership and mentoring to more junior team members.
  • Chipping in to process-improvement initiatives in an effort to maximize velocity for the product team.

How Your Work Impacts the Organization

We believe that diversity in background and experience will foster an inclusive and engaging work environment for our employees. This ultimately enables us to deliver a better product for our customers.

Being technically competent is only telling half the story. We believe that delivering the best possible customer experience requires an artful blend of human ingenuity and technology. While we value smart technologists, we are fanatics about our culture that promotes autonomy and leadership at all levels.

People who are phenomenal cultural fits demonstrate curiosity to learn, are unafraid to break things, step up and take the lead, take ownership of their projects, and thrive by sharing knowledge and demonstrating our core pillars:

  • Inspire. Innovate. Inspire. Keep it cool: Cultivate an inclusive organizational culture, foster positive energy & family spirit, recognize greatness, support each other & enjoy the journey.
  • Elevate the floor; Influence the horizontal: Commit to developing leadership at all levels. Help your peers & team get better by raising standards within and around while maintaining a strong focus on building future leaders.
  • Tightly aligned; loosely coupled: Establish or enhance partnerships across the organization to ensure alignment towards enterprise standards, tools and reusability while providing direction for teams to operate autonomously.
  • Level Up on Craftsmanship: Treat learning as a journey not a destination. Commit to learning and guiding as a part of your life.
  • Build the "Best" Tech together: Promote innovation driven by purpose and practicing autonomy with responsibility.

Company Culture

At Fidelity, you can find it all here. We reward results-oriented, hardworking individuals with a work environment that cultivates diversity, partnership and collaboration as well as encourages innovative ideas and fresh thinking. We recognize the value that employees’ individual differences can chip-in to the forward-thinking and strong future of our company.


Company Overview

Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. For information about working at Fidelity TalentSource, visit FTSJobs.com.

Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at HR@ ftsjobs.com if you would like to request an accommodation.

Information about Fidelity Investments

At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com.

Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

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Software Engineer in Test

Fidelity TalentSource

Merrimack, NH
8 days ago
Merrimack, NH
8 days ago

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Software Engineer in Test to work in Merrimack, New Hampshire.

The Role

We are looking for an experienced Software Engineer in Test. You must be able to immerse yourself in the Agile team and be completely involved in every aspect of product development. You must work as an independent voice to ensure that quality is engineered into the product. You will be responsible for producing fully automated tests within each sprint. You must be able to solve technical issues and seamlessly collaborate with project managers, analysts, developers, vendors, and business specialists. Your contributions will result in a fully test automated product which will have a direct positive impact on the customer experience!

The Value You Deliver

Establish relationships with development and business partners to achieve trust and detailed understanding of team objectives. Understand and champion quality values and ensure those values are included in every “definition of done”. Identify efficient automation methodologies and collaborate with the team to ensure they are developed from the beginning of the project. Analyze and understand requirements and business needs to find issues before test execution begins. You will ensure the highest product quality and end user satisfaction through this analysis and construction of automated testing.

The Expertise and Skills You Bring

  • Experience in Agile methodologies.
  • Confidence to champion quality engineering.
  • Communication skills that further partnership over conflict.
  • Good understanding of agile to provide constructive feedback to improve sprint deliveries.
  • Experience with requirement analysis, defect tracking, coordinating with team members in different locations, and test reporting and signoff.
  • Strong analytical and technical skills to address sophisticated issues.
  • Ability to perform root cause analysis on defects.
  • High level of dedication, initiative, vision, and passion.
  • Experience in test automation using an established framework like Java and Selenium
  • Ability to adapt to new environments and learn in-house developed tools and practices
  • Integration testing between multiple independent systems using interfaces such as flat files and APIs
  • Jira and Xray a plus

 


Company Overview

Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. For information about working at Fidelity TalentSource, visit FTSJobs.com.

Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at HR@ ftsjobs.com if you would like to request an accommodation.

Information about Fidelity Investments

At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com.

Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

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Cloud Engineer

Fidelity TalentSource

Merrimack, NH
12 days ago
Merrimack, NH
12 days ago

Devops Engineer

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Devops Engineer to work in Fidelity’s Enterprise Infrastructure group in Merrimack, NH!

We are looking for an automation engineer to join our IT Operations Team. We will work together to develop tools and solutions that will enable us to build and maintain platforms faster and with phenomenal accuracy.

The successful candidate will be highly motivated, able to drive projects forward with limited supervision, and will have the ability to collaborate closely with multiple teams within the organization uncover requirements. They will have expertise in AWS, Kubernetes, terraform, Datadog, Jenkins, python, shell scripting, uDeploy and networking (AVI, F5). Ansible and Azure experience would be a plus.

The Expertise You Have

  • Responsible to design and build automated processes keeping reproducibility, auditability, and traceability in view for all deliverables.
  • Design and implement workflows to automate the build, release, and upgrade processes for applications in lower Test and Production environments
  • Troubleshoot build and deployment failures - facilitate resolution.
  • Create system dashboards that help improve product availability.
  • Evaluating and adopting new tools to improve build and release processes.

The Skills You Bring

  • Bachelor's degree in Computer Science or equivalent.
  • Experience with DevOps tools like Concourse, Jenkins, Artifactory etc.
  • Experience with core scripting languages such as Python, Go and Java, as well as strong Unix/shell skills
  • Strong understanding of application deployment and management patterns
  • Strong understanding application and data security for cloud applications
  • Strong understanding of logging, monitoring and operational aspects of cloud applications.
  • Familiar with the installation and management of middleware tools (apache tomcat, websphere)
  • Hands-on experience of CI/CD pipelines for cloud providers (AWS)
  • Strong problem-solving skills.
  • Strong communication skills (verbal and written)
  • Strong analytical skills
  • Strong testing skills
  • Works well in a dynamic / constantly evolving environment.

The Team

The Enterprise Technology team provides the necessary infrastructure and services to host, develop and test business applications. Services include but are not limited to infrastructure provisioning and support, application installation and deployments, network design and implementation, certificate management and production support.


Company Overview

Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. For information about working at Fidelity TalentSource, visit FTSJobs.com.

Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at HR@ ftsjobs.com if you would like to request an accommodation.

Information about Fidelity Investments

At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com.

Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

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Customer Service Manager

Fortive Corporation

Boxborough, MA
30+ days ago
Boxborough, MA
30+ days ago
Is it possible to have the stability of 50 years in business, and still think and innovate like a start-up? Take a look at Setra Systems!
Setra is a division of Fortive Corporation (NYSE: FTV), a Fortune 500 company whose mission is to provide essential technology for the people who accelerate progress. Fortive is a family of more than 20 companies that did not come together by accident – each one is a market leader in its industry – each one helping to make the world strong, safer and better for all. At Fortive you can work with and learn from great people, in a vibrant culture defined by opportunity, empowerment and continuous learning and growth - we are a set of extraordinary teams, working together to achieve extraordinary things.
Setra Systems is a diversified technology company located in Boxborough, MA. Among the many things we are doing, right now we are helping in the fight against COVID by improving the air we breathe. We are actively seeking a Customer Service Manager with a passion for leveraging the latest and greatest in technology and automation, to lead and improve the day-to-day activities of our customer service team in a never-ending quest to improve the overall customer experience.
RESPONSIBILITIES:
+ Lead and direct the daily operations of the customer service team.
+ Passionately and consistently seek new ways to improve the customer experience!
+ Establish and implement policies, processes and procedures to improve productivity and efficiency through problem solving and kaizens.
+ Maintain and drive improvements KPIs (Key Performance Indicators) by monitoring daily performance and developing & implementing improvement initiatives.
+ Guide and develop a growing team with a strong vision, team structure and career paths.
+ Drive adoption and best practices of documenting all customer interactions in Salesforce.com.
+ Collaborate across departments on special projects in order management, inventory, RMA’s, special pricing requests, etc.
+ Create and maintain a team schedule to provide coverage for all necessary duties during business hours.
Develop relationships with key people at large customers.
REQUIREMENTS:
+ Bachelor’s degree required (concentration in Marketing, Business or Engineering preferred).
+ 3+ years of customer and/or technical service leadership experience working at a fast-paced, sales-focused, high-growth environment.
+ A passion for problem solving and a curiosity to learn new ways to make things better
+ Ability to work cross-functionally to implement and execute new processes.
+ Excellent communication and interpersonal skills, with the ability to be personable yet persistent and persuasive.
TRAVEL: <10% for internal training. Some customer visits as needed.
ABOUT FORTIVE:
Fortive is a diversified industrial growth company, with a $6B portfolio of market-leading brands. We develop and deliver essential technology for the people who create, implement and accelerate progress. And we achieve this through our people. Our globally diverse team of 24,000 employees is united by a common culture rooted in Fortive Business System (FBS). Exceptional people thrive at Fortive because we build extraordinary teams for extraordinary results. We recruit, develop and retain the best talent available. We shape the future. We innovate to fuel our customers’ success, building better businesses and propelling progress. We are driven to do better. We emphasize continuous improvement and nonstop learning. We are team-oriented. We work together, and we win together. We create an environment based on integrity and action, not politics and bureaucracy.
At Fortive, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We need the most talented people to keep progressing. Here you’ll learn how FBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
ABOUT SETRA SYSTEMS:
Setra Systems, Inc. is an Operating Company within the Industrial Technologies platform of Fortive Corporation that designs and manufactures a broad line of sensing products including humidity, current, vacuum, and pressure sensing instruments. Our products are used in a wide variety of applications within the global HVAC/R, Industrial, and Semiconductor markets.
Applicants to and employees of this company are protected under Federal law from discrimination on several bases. Please refer to our Careers page at www.setra.com/careers to learn more.
"The company in which you have expressed employment interest is a subsidiary or affiliate of Fortive Corporation. The subsidiary or affiliate is referred to as a Fortive Company. Fortive Corporation and all Fortive Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law. The "EEO is the Law" poster is available at: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1-866-272-5573 or e-mail applyassistance@fortive.com to request accommodation."
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Manager Client Services (JR1024454)

Broadridge

Andover, MA
22 days ago
Andover, MA
22 days ago
Company Description
Broadridge Financial Solutions, Inc. (BR), a $4 billion global Fintech leader and part of the S&P 500® Index, is a leading provider of investor communications and technology-driven solutions to banks, broker-dealers, asset and wealth managers and corporate issuers. At Broadridge, we do well by doing good. Our unique culture is guided by the Service-Profit Chain—the idea that success is mutual, directly connecting employee engagement, client satisfaction, and the creation of stockholder value. We enable better financial lives by powering investing, governance, and communications for our clients, their customers, and the financial services industry.Job Description

The Client Service Manager is responsible for managing client interactions with a demonstrated passion for building strong relationships. The Client Service Manager will engage with internal and external parties to address all client needs in a professional and timely manner.  The ideal candidate for this role has a team player attitude and is self-motivated to delivering great results.  This role requires a highly organized, dynamic, and responsive individual with strong customer focus and the desire to exceed clients’ expectations.

 

Job Functions/Responsibilities:

  • Establishes productive, professional client relationships through unparalleled support, service and value to drive client satisfaction.
  • Owns and addresses client needs and issues from inception to resolution, provides updates and follow ups as needed.  Proactively partners with internal teams to communicate client requirements and turnaround time expectations.
  • Ability to anticipate client needs and proactively reaches out to discuss opportunities that may help the client achieve goals.
  • Actively tracks client projects, updating and monitoring internal reports to ensure the timely and efficient progression of each project.
  • Creates and presents Business Reviews to clients and partners with internal teams to provide feedback.
  • Acts as the primary point of contact and escalation for assigned clients.
  • Builds strong and positive relationships with third-party stakeholders.

Education/Qualifications:

  • BA/BS required
  • 3 years of experience in a Client Services role within the Financial industry
  • Excellent written and verbal communication skills, with a strong attention to detail
  • Self-motivator who can adapt/respond to different types of requests on-the-go
  • Experience in a fast-paced working environment and the ability to multi-task, prioritize and manage time effectively
  • Intellectual curiosity for learning new skills and tools
  • Ability to bring new ideas and help build more efficient processes
  • Intermediate/Advanced Microsoft Office skills
  • This is an individual contributor role without direct reports
Additional Information
Broadridge is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or any other protected status. "Everyone Benefits from Diversity & Inclusion. Diverse & Inclusive Teams Drive Growth." US applicants: Click here to view the "EEO is the Law" poster. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation in the event you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request a reasonable accommodation(s) by calling 888-237-7769 or by sending an email to BRcareers@broadridge.com
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Assistant Service Manager

Icahn Automotive Group LLC

Nashua, NH
9 days ago
Nashua, NH
9 days ago
Overview Icahn Automotive Group LLC (Icahn Automotive) was formed by its parent, Icahn Enterprises L.P. (NASDAQ: IEP), to invest in and operate businesses involved in aftermarket parts distribution and service. Our businesses have a singular focus: provide premium automotive parts and services at a great value. The businesses of Icahn Automotive today consist of Pep Boys® automotive aftermarket retail and service chain, Auto Plus® automotive aftermarket parts distributor, Precision Tune Auto Care® owned and franchised automotive service centers, and AAMCO Total Auto Care franchised service centers. The businesses of Icahn Automotive total over 22,000 employees, over 2,000 company-owned and franchise locations and 25 distribution centers throughout the US, Canada, and Puerto Rico. Position Summary Support the service and tire team under the direction of the Manager, Store Service. Assist in driving sales across service labor, parts, tires, and fleet business and you provide essential selling and task support by partnering with management to make certain that the service repair business is organized, store operations are running efficiently, and shop productivity is maintained to company standards. Duties & Responsibilities * Under the direction of the Store Manager of Service, assists in various aspects of customer care, work order and register assistance, facility maintenance, and merchandising activities, including tire related stocking. Ensure that service equipment is in proper working order and housekeeping standards are followed according to SSC direction and instruction. * Follow all policies and procedures related to all point of sale (POS) transactions, inventory integrity, reverse logistics, cash, credit, check, refund and return policies and purchase for re-sale parts (OP) procurement and vendor payment practices. * Work with the management team to react to customer service issues, customer complaints, and/or business opportunities. * Drives sales goals for the service center operation, both through personal engagement with customers and by observing and coaching the advisors on their customer interactions. * Assist the Store Manager of Service in training and coaching service selling associates on "Pep Boys Customer Care Process," Courtesy Vehicle Inspections (CVIs), and general operation of store systems. Performs CVIs and other service-related tasks as qualified and directed. * Assist in monitoring the shop productivity, workflow, and procedures with an emphasis on efficiency, thoroughness, and safety. Help with the day-to-day operations of the back shop, such as ensuring that the service staff complete CVIs through associate observations. * Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures. * Effectively communicates with all store associates, management, and customers. * In the absence of any management, the Assistant Service Manager will act as the primary supervisor for the store staff, observing and coordinating operational activities. * Key holder and responsible for basic and detailed opening and closing responsibilities. * Maintain an organized and neat shop. * Adhere to all company policies, procedures, safety and environmental rules. * Other duties as assigned. Knowledge, Skills, and Abilities * High school diploma or equivalent required. * One year of experience in automotive service environment. * One year of automotive service sales experience preferred. * Valid Driver's License . * Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts. * Acted as a work lead or supervisor previously. * Ability to exercise judgement and to work independently. * Strong customer service skills. * Ability to handle difficult customer situations. * Comfortable utilizing up-sell techniques. * Strong cash handling skills, including the use of POS systems. * Strong verbal communication skills. * Demonstrated consistency, accuracy and follow-through. * Ability to work Days, Nights, Holidays and Weekends. Physical Demands/Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Physical Demands * Must be able to lift, carry, and place merchandise and supplies up to 50 pounds without assistance. * Frequent standing and walking for long periods of time. * Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting. * Climb up and down ladders to retrieve and stock merchandise. * Communicate effectively in person, by telephone, or by using telecommunications equipment. * Enters and locates information on computer. * Presents information to small and large groups. * Visually verifies information, often in small print. * Safely operates a motor vehicle. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
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Customer Service Representative Work from Home MA

SaviLinx

Lawrence, MA
1 day ago
Lawrence, MA
1 day ago

Customer Service Representative II (CSR II)
The CSR II embodies the core values of SaviLinx:

  • Makes every Interaction Count
  • Acts with Respect and Integrity
  • Demonstrates Passion for Continuous Improvement
  • Worthy of Trust from all Stakeholders

Job Location: Lawrence, MA (Work from Home)


Job Description
Summary/Objective:
The Customer Service Representative II is responsible for providing English-only customer service support through a variety of platforms.


Duties/Responsibilities:
• Coordinates claims electronically and via telephone.
• Handles eligibility inquiries and all lines of business.
• Meets established goals for call center metrics in Service Level Agreement (SLA) goals and Quality.
• Ensures first call resolution through problem solving and effective call/email/chat handling.
• Meets demands for privacy, confidentiality, precision.
• Documents all customer information, communications in Customer Relationship Management (CRM) system.
• Maintains a working knowledge of our clients’ requirements using a Knowledge Base.
• Provides mentoring, training, and development to other CSRs as needed.

Qualifications:
• Flexibility to work variable days and hours
• 18 years of age or older
• Demonstrated success in customer service work via phone, email, chat, or in person
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Computer proficiency with the ability to navigate between multiple computer screens/programs while talking with the customer
• Customer service oriented (empathetic, responsive, patient, and conscientious)

Other Duties:
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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Customer Service Representative I

Centene Corporation

Bedford, NH
10 days ago
Bedford, NH
10 days ago
Position Purpose:
Respond to customer inquiries via telephone and written correspondence in a timely and appropriate manner.
+ Respond to telephone or written correspondence inquiries from members and/or providers within established timeframes utilizing current reference materials and available resources
+ Provide assistance to members and/or providers regarding website registration and navigation
+ Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application
+ Process written customer correspondence and provide the appropriate level of timely follow up
+ May coordinate member transportation and make referrals to other departments as appropriate
+ Maintain performance and quality standards based on established call center metrics including turn-around times
+ Foundation Care:
+ Ensure pharmacy orders and invoices are distributed appropriately to patients and physicians; input patient information into Customer Relationship Management application (CRM) and manage patient billing services
+ Research and identify any processing inaccuracies in claim payments and route to the appropriate site operations team for claim adjustment
+ Identify any trends related to incoming or outgoing calls that may provide policy or process improvements to support excellent customer service, quality improvement and call reduction
Education/Experience:
High school diploma or equivalent. 1+ years of call center customer service experience, or 2+ years of customer service experience, preferably in a healthcare or insurance environment. Depending on the state, bi-lingual may be preferred.
License/Certification:
For Foundation Care Only: Ability to complete Missouri Registered Pharmacy Tech application on 1st day of hire to obtain non-restricted Missouri Registered Pharmacy Tech within 30 days of hire OR Active Missouri Registered Pharmacy Tech license.For Nebraska Total Care Only: High school diploma required. . 1+ customer service experience preferred. Customer Service experience in healthcare or insurance industry strongly preferred. _Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law._ TITLE: Customer Service Representative I LOCATION: Bedford, New Hampshire REQNUMBER: 1215547 COMPANY: Customer Care POSITION TYPE: Both

Posted

3 days ago

Description

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for Java / Full Stack Engineer to work in Fidelity’s Asset Management Technology in Merrimack, NH.

FIFT (Fixed Income, Finance & Trading Services) Technology is seeking a highly motivated and technical full-stack developer passionate about the application of new technologies. We are looking for individuals to join team who continually strive to advance engineering excellence and technology innovation. Our mission is to power the next generation of Fidelity digital product and services through innovation, teamwork and visibility. You will be a technology leader and doer who enjoys working in a multifaceted, fast-paced environment.

The Expertise You Have

  • You have a passion for technology and love fixing and solving complex problems.
  • You are able to navigate existing application architecture and are cognizant of the challenges and recommendations in standard methodologies for supporting distributed systems
  • You are motivated, an excellent communicator, can take initiative, and can make decisions based on the value of the solutions we build.
  • You have experience working in an Agile software delivery environment, with exposure to continuous integration and continuous delivery tools.
  • You have proven middle tier, database and front-end programming skills
  • Previous experience within Financial Services/Asset Management is a plus.

The Skills You Bring

  • Proven track record crafting and building complex end-to-end systems (full stack developer)
  • Hands-on experience in crafting and developing using the following technologies
  • Java RESTful Web Services (Java, J2EE, JUnit, and Tomcat.)
  • Open Source Frameworks - Spring boot, Spring Core
  • Messaging frameworks such as Kafka, Tibco EMS or JMS
  • Oracle PL/SQL
  • JavaScript and scripting frameworks (jQuery, AngularJS)
  • Hands on experience in test automation at various levels of testing (unit, component, integration and functional tests).
  • Experience with CI/CD pipeline implementation including GIT, Maven, Jenkins, uDeploy, JUnit, Docker, JMeter, Artifactory, Sonar, Veracode, Concourse and Cloud.
  • Experience working with Python is a plus
  • Experience in working with AWS Cloud based infrastructure is a plus.
  • You are a strategic problem solver with superb interpersonal skills.
  • You are a phenomenal teammate, a fast learner, and can understand and analyze sophisticated systems and domains.
  • You are experienced working in a fast paced and highly flexible environment.

The Value You Deliver

  • You can deliver maintainable, extensible, reusable and performant solutions
  • You will lead design and implementation of software solutions that meet functional and non-functional requirements and that are aligned to the program’s strategic direction to support the Asset Management Investment process
  • You will engage in product quality plan efforts, including test case development and design, code reviews and regression testing
  • You will be working with global Agile team and will contribute to improving engineering practices
  • You will actively participate in the support of our applications in production environment

Company Overview

Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. For information about working at Fidelity TalentSource, visit FTSJobs.com.

Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at HR@ ftsjobs.com if you would like to request an accommodation.

Information about Fidelity Investments

At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com.

Fidelity Investments and Fidelity TalentSource are equal opportunity employers.


About the Company

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Fidelity TalentSource

Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skillset and developing your professional network, consider a role with Fidelity TalentSource.

Company Size

2,500 to 4,999 employees

Founded

1986