Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Full Stack Engineer to work in Fidelity’s Core Brokerage Business Unit in Merrimack, NH!

We require a distributed resource for the Production Excellence squad in the Trade Processing and Settlement tribe in Core Brokerage. The squad member will work with us on Stability initiatives including scalability, capacity, performance of distributed applications. We will also occasionally ask you to perform incident response and participate in our technology life-cycle management initiatives.

The Value You Deliver

Delivering quality technology solutions to sophisticated business issues in an agile environment Collaborating with internal and external product teams to deliver a cohesive solution

Problem solving.

The Skills that are Key to this role

Technical

• Hands on experience in the technology stack – Java, Spring Framework, Spring Boot, PL/SQL, and Angular.
• DevOps, Monitoring and cloud computing skills
• Hands-on experience in designing and developing RESTful Web Services with Java technologies.
• Proven experience in architectural patterns, micro-services, messaging/event driven frameworks and enterprise databases in an agile environment.
• Ability to design solutions using design patterns.
• Previous experience in practicing test automation at various levels of testing (unit, component, integration, and functional tests).
• Practical experience in CI/CD practices.
• Ability to troubleshoot and work on production issues. Splunk and Datadog tools
• Understanding server infrastructure and server certificates
• Containerization (Docker), Kubernetes, cloud deployment tools
• GIT, Maven, Jenkins, uDeploy

Behavioral

• Passion for technology and troubleshooting complex problems.
• Be Collaborative: Work in partnership with the users, Architecture and Engineering teams to deliver end-to-end solutions
• Be Creative: Promote and foster an environment of innovation to deliver solutions to market which help improve scale and efficiency, business growth and investment performance
• Influence Others: In partnership with the delivery and engineering leads in US, Ireland and India, help advance and support product, delivery and technical practices
• Encourage and inspire others: Demonstrate a deep passion for technology and financial domain and create an ability to tap into the creative minds of the engineering team

Preferred Skills

• Previous experience within the Financial Trading domain with exposure to Brokerage operations
• Exposure to working in Cloud Technologies like AWS
• Exposure in Message Oriented Middleware APIs – JMS, ActiveMQ, IBM MQ, Apache Kafka
• Experience in agile methodology
• Working knowledge in Oracle

The Expertise We’re Looking For

• Strong fundamentals in Computer Science
• 5+ years of experience in information technology.
• Financial services experience preferred.
• Experience working in Agile lifecycle methodology

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Full Stack Developer ( Heavy Front End with API/Mobile Development) Developer to work at Fidelity in Merrimack, NH!

Are you interested in serving the needs of millions of customers by building the best-in-class digital experience that helps them in financial planning, investing, and retirement solutions? Our chapter comprises teams that work on a wide range of applications and platforms like Fidelity.com, Fidelity Mobile and Investor Centers. We're looking for product-aware engineers who are passionate, inquisitive, and responsible individuals to help us on our mission to deliver the best omni-channel experience to our customers.

The Purpose of Your Role

As a senior engineer, you will help us build the omni channel user experiences and the underlying platforms needed to support our digital presence. You’ll work on building entire features, taking these from concept to deployment, as part of our autonomous, cross functional teams. You'll have the opportunity to supply ideas to improve our products as well as develop your skills, learn new technologies and languages, and continue to learn. We're looking for highly motivated individuals who work well in a iterative, and fast-paced environment.

The Expertise We’re Looking for

• Designing, developing, and maintaining Node JS, and/or Java/JEE based web applications in a fast-paced Scrum environment.
• Design and Development of front-end solutions using JavaScript, Typescript, CSS, HTML & Browser Developer tools
• Designing and implementing continuous JS environments using Webpack, Grunt, Gulp, etc
• Optimally employ DevOps, Automated Testing and Continuous Delivery using technology such as Groovy, Jenkins, Concourse.
• Exposure to native mobile development on iOS and/or Android.
• Bachelor’s Degree in Computer Science, Information Science, Mathematics, Physics (or equivalent)

The Skills You Bring

• Your hands of experience working with package management using Node.js, NPM, Express
• Your confidence to employ previous experience of Automation Tools/Frameworks (Mocha, Jasmine, Selenium, Protractor)
• Your advanced Git skills and respective branching strategies
• Your experience with API Design & Development and MicroServices Architecture.
• Your knowledge of HTTP based APIs, Networking and how the internet works.
• Your knowledge of asychrony (Promises, Observers, Event Loops)
• Your knowledge of Swift and/or Kotlin developing native applications on iOS and/or Android.
• Your confidence to employ modern SPA frameworks (Angular, React, Vue)
• You’re not intimidated by Visual Design & Rapid Prototyping

The Value You Deliver

• Using business knowledge to translate the vision for divisional initiatives into business solutions by developing complex or multiple software applications and conducting studies of alternatives.
• Creating and maintaining comprehensive documentation for multiple applications or subsystems.
• Participate in iteration planning to maintain velocity and deliver quality each sprint.
• Analyzing business requirements and system development specifications.
• Participating in problem solving, troubleshooting, performance turning, production support, and maintenance of existing applications.
• Playing a key role in resolving technical roadblocks involving multiple technologies.
• Ensuring code reviews, unit testing, and integration testing are completed efficiently and optimally.
• Helping to coordinate the delivery of technical components across internal/external technical teams.
• Providing technical leadership and mentoring to more junior team members.
• Chipping in to process-improvement initiatives in an effort to maximize velocity for the product team.

How Your Work Impacts the Organization

We believe that diversity in background and experience will foster an inclusive and engaging work environment for our employees. This ultimately enables us to deliver a better product for our customers.

Being technically competent is only telling half the story. We believe that delivering the best possible customer experience requires an artful blend of human ingenuity and technology. While we value smart technologists, we are fanatics about our culture that promotes autonomy and leadership at all levels.

People who are phenomenal cultural fits demonstrate curiosity to learn, are unafraid to break things, step up and take the lead, take ownership of their projects, and thrive by sharing knowledge and demonstrating our core pillars:

• Inspire. Innovate. Inspire. Keep it cool: Cultivate an inclusive organizational culture, foster positive energy & family spirit, recognize greatness, support each other & enjoy the journey.
• Elevate the floor; Influence the horizontal: Commit to developing leadership at all levels. Help your peers & team get better by raising standards within and around while maintaining a strong focus on building future leaders.
• Tightly aligned; loosely coupled: Establish or enhance partnerships across the organization to ensure alignment towards enterprise standards, tools and reusability while providing direction for teams to operate autonomously.
• Level Up on Craftsmanship: Treat learning as a journey not a destination. Commit to learning and guiding as a part of your life.
• Build the "Best" Tech together: Promote innovation driven by purpose and practicing autonomy with responsibility.

Company Culture

At Fidelity, you can find it all here. We reward results-oriented, hardworking individuals with a work environment that cultivates diversity, partnership and collaboration as well as encourages innovative ideas and fresh thinking. We recognize the value that employees’ individual differences can chip-in to the forward-thinking and strong future of our company.

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Software Engineer in Test to work in Merrimack, New Hampshire.

The Role

We are looking for an experienced Software Engineer in Test. You must be able to immerse yourself in the Agile team and be completely involved in every aspect of product development. You must work as an independent voice to ensure that quality is engineered into the product. You will be responsible for producing fully automated tests within each sprint. You must be able to solve technical issues and seamlessly collaborate with project managers, analysts, developers, vendors, and business specialists. Your contributions will result in a fully test automated product which will have a direct positive impact on the customer experience!

The Value You Deliver

Establish relationships with development and business partners to achieve trust and detailed understanding of team objectives. Understand and champion quality values and ensure those values are included in every “definition of done”. Identify efficient automation methodologies and collaborate with the team to ensure they are developed from the beginning of the project. Analyze and understand requirements and business needs to find issues before test execution begins. You will ensure the highest product quality and end user satisfaction through this analysis and construction of automated testing.

The Expertise and Skills You Bring

• Experience in Agile methodologies.
• Confidence to champion quality engineering.
• Communication skills that further partnership over conflict.
• Good understanding of agile to provide constructive feedback to improve sprint deliveries.
• Experience with requirement analysis, defect tracking, coordinating with team members in different locations, and test reporting and signoff.
• Strong analytical and technical skills to address sophisticated issues.
• Ability to perform root cause analysis on defects.
• High level of dedication, initiative, vision, and passion.
• Experience in test automation using an established framework like Java and Selenium
• Ability to adapt to new environments and learn in-house developed tools and practices
• Integration testing between multiple independent systems using interfaces such as flat files and APIs
• Jira and Xray a plus

Devops Engineer

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Devops Engineer to work in Fidelity’s Enterprise Infrastructure group in Merrimack, NH!

We are looking for an automation engineer to join our IT Operations Team. We will work together to develop tools and solutions that will enable us to build and maintain platforms faster and with phenomenal accuracy.

The successful candidate will be highly motivated, able to drive projects forward with limited supervision, and will have the ability to collaborate closely with multiple teams within the organization uncover requirements. They will have expertise in AWS, Kubernetes, terraform, Datadog, Jenkins, python, shell scripting, uDeploy and networking (AVI, F5). Ansible and Azure experience would be a plus.

The Expertise You Have

• Responsible to design and build automated processes keeping reproducibility, auditability, and traceability in view for all deliverables.
• Design and implement workflows to automate the build, release, and upgrade processes for applications in lower Test and Production environments
• Troubleshoot build and deployment failures - facilitate resolution.
• Create system dashboards that help improve product availability.
• Evaluating and adopting new tools to improve build and release processes.

The Skills You Bring

• Bachelor's degree in Computer Science or equivalent.
• Experience with DevOps tools like Concourse, Jenkins, Artifactory etc.
• Experience with core scripting languages such as Python, Go and Java, as well as strong Unix/shell skills
• Strong understanding of application deployment and management patterns
• Strong understanding application and data security for cloud applications
• Strong understanding of logging, monitoring and operational aspects of cloud applications.
• Familiar with the installation and management of middleware tools (apache tomcat, websphere)
• Hands-on experience of CI/CD pipelines for cloud providers (AWS)
• Strong problem-solving skills.
• Strong communication skills (verbal and written)
• Strong analytical skills
• Strong testing skills
• Works well in a dynamic / constantly evolving environment.

The Team

The Enterprise Technology team provides the necessary infrastructure and services to host, develop and test business applications. Services include but are not limited to infrastructure provisioning and support, application installation and deployments, network design and implementation, certificate management and production support.

The Client Service Manager is responsible for managing client interactions with a demonstrated passion for building strong relationships. The Client Service Manager will engage with internal and external parties to address all client needs in a professional and timely manner.  The ideal candidate for this role has a team player attitude and is self-motivated to delivering great results.  This role requires a highly organized, dynamic, and responsive individual with strong customer focus and the desire to exceed clients’ expectations.

Job Functions/Responsibilities:

• Establishes productive, professional client relationships through unparalleled support, service and value to drive client satisfaction.
• Owns and addresses client needs and issues from inception to resolution, provides updates and follow ups as needed.  Proactively partners with internal teams to communicate client requirements and turnaround time expectations.
• Ability to anticipate client needs and proactively reaches out to discuss opportunities that may help the client achieve goals.
• Actively tracks client projects, updating and monitoring internal reports to ensure the timely and efficient progression of each project.
• Creates and presents Business Reviews to clients and partners with internal teams to provide feedback.
• Acts as the primary point of contact and escalation for assigned clients.
• Builds strong and positive relationships with third-party stakeholders.

Education/Qualifications:

• BA/BS required
• 3 years of experience in a Client Services role within the Financial industry
• Excellent written and verbal communication skills, with a strong attention to detail
• Self-motivator who can adapt/respond to different types of requests on-the-go
• Experience in a fast-paced working environment and the ability to multi-task, prioritize and manage time effectively
• Intellectual curiosity for learning new skills and tools
• Ability to bring new ideas and help build more efficient processes
• Intermediate/Advanced Microsoft Office skills
• This is an individual contributor role without direct reports

Customer Service Representative II (CSR II)
The CSR II embodies the core values of SaviLinx:

• Makes every Interaction Count
• Acts with Respect and Integrity
• Demonstrates Passion for Continuous Improvement
• Worthy of Trust from all Stakeholders

Job Location: Lawrence, MA (Work from Home)

Job Description
Summary/Objective:
The Customer Service Representative II is responsible for providing English-only customer service support through a variety of platforms.

Duties/Responsibilities:
• Coordinates claims electronically and via telephone.
• Handles eligibility inquiries and all lines of business.
• Meets established goals for call center metrics in Service Level Agreement (SLA) goals and Quality.
• Ensures first call resolution through problem solving and effective call/email/chat handling.
• Meets demands for privacy, confidentiality, precision.
• Documents all customer information, communications in Customer Relationship Management (CRM) system.
• Maintains a working knowledge of our clients’ requirements using a Knowledge Base.
• Provides mentoring, training, and development to other CSRs as needed.

Qualifications:
• Flexibility to work variable days and hours
• 18 years of age or older
• Demonstrated success in customer service work via phone, email, chat, or in person
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Computer proficiency with the ability to navigate between multiple computer screens/programs while talking with the customer
• Customer service oriented (empathetic, responsive, patient, and conscientious)

Other Duties:
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.