client service management jobs

Near high wycombe, home counties
2794Jobs Found

2794 jobs found for client service management jobs Near high wycombe, home counties

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Customer Service Manager

Page Personnel United Kingdom

Slough, HC
2 days ago
Slough, HC
2 days ago
Customer Service Manager, Slough:
  • Experience within medical devices or pharma or healthcare is advantageous
  • Experience managing a customer service team dealing with mainly B2B queries
  • Ideally experience within a technical environment
  • Managing a team of circa 10 - 20, appraisals and KPI setting and analysis
  • Driven and responsible individual
  • Right first time approach
  • Experience or responding well to change and being process driven
  • Experience of change management
  • B2B customer service experience (essential)
  • Ensure all customer queries are managed and that suitable containment's are in place to protect the customer from undue failures of Quality, Cost or Delivery performance.
  • Dealing with customer queries.
  • Resolving where possible and involving the correct person/ persons where necessary. Notifying Line Manager of any issues.
  • Monitor quality, service, and delivery issues, and take corrective actions as needed.

Customer Service Manager, Slough:

  • Experience managing a customer service team dealing with mainly B2B queries
  • Ideally experience within a technical environment (at head office)
  • Managing a team of circa 10 - 20, appraisals and KPI setting and analysis
  • Driven and responsible individual
  • Right first time approach
  • Experience or responding well to change and being process driven
  • Experience of change management
  • B2B customer service experience (essential)
  • Ensure all customer queries are managed and that suitable containment's are in place to protect the customer from undue failures of Quality, Cost or Delivery performance.
  • Dealing with customer queries.
  • Resolving where possible and involving the correct person/ persons where necessary. Notifying Line Manager of any issues.
  • Monitor quality, service, and delivery issues, and take corrective actions as needed.

Customer Service Manager, Slough:

£30,000 to £35,000 dependant upon experience plus excellent package

Customer Service Manager, Slough: The purpose of the Customer Service Manager, on behalf of the Medical Devices company is to provide a Solutions and Service principally to customers.

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Service Manager

LIV GROUP LIMITED

Watford, HC
5 days ago
Watford, HC
5 days ago

Role: Service Manager

Reporting to: Community Manager

Location: Watford

Direct Reports: Service Technician and Cleaning and Grounds Maintenance Team

OVERVIEW

At Cortland, you map the story of your success. We don't adhere to the status quo, we love outside industry perspective, and we thrive on exploring possibilities and reimagining solutions. As an innovative leader in Build to Rent (BTR) in the USA, our high performance continues to drive exponential growth – and we invite you to join us on our journey towards real estate excellence. With tools and guidance to sharpen your skills, you can forge your own career path, love what you do, and let it show.

Cortland plan to develop 10,000 BTR units in the UK over the next 5-7 years, commencing with our first 486-unit BTR residential development in Watford, Cortland Cassiobury, construction of which is well under way.

As an onsite associate of Cortland’s, you’ll be 100% a part of the Cortland family, and you’ll be working directly for LIV, our UK operating arm. LIV is a leading BTR and residential block management company, delivering services nationwide. Currently. LIV manage tens of thousands of apartments in the UK and are involved in numerous schemes at various stages of development. Clients include major developers, global investment funds, and thousands of leaseholders nationwide.

LIV is an extension of Cortland and shares our belief that you create your own success!  As entrepreneurial businesses, we recognise and promote individuals who show potential to commit and grow with the business.

ROLE OVERVIEW

The Service Manager is responsible for maintaining the physical integrity of the community, leading the maintenance team, and partnering with the Community Manager and Assistant Community Manager to maximise renewal and leasing opportunities. The Service Manager will ensure that all duties are carried out with safety first and while adhering to maintenance policies and procedures.

Here are the roles you will play:

 

The Overseer

  • Schedule, delegate, and perform minor and routine maintenance on all appropriate equipment on a regular basis
  • Oversee and inspect the work performed by full-time Service Technicians; administer disciplinary actions and/or development plans as necessary
  • Assist Service Technicians in identifying, diagnosing, repairing, and resolving issues related electrical, plumbing, heating systems, appliances, stairs, railings, carpet, tiles, flooring, etc

 

The Educator

 

  • Hire, train, manage, and lead all maintenance staff to achieve the operational and financial goals of your assigned community; oversee the pre-employment interview process, new associate onboarding, formal and informal performance management processes, and development and succession planning
  • Conduct all business in accordance with company policies and procedures
  • Implement and manage the system for handling resident service requests, completing all requests within the agreed SLAs; schedule the on-call rotation for the staff and assist with on-call service as necessary
  • Keep all safety material current and readily accessible; stay aware of the condition of physical property throughout the community and immediately correct unsafe conditions

 

The Team Player

  • Maintain accurate records of preventive maintenance, service requests, and make ready status of all vacant apartments; maintain expenditures in line with the budget unless prior approval from the Community Manager has been obtained
  • Maintain adequate inventory of spare parts and maintenance materials to handle most common repairs and situations
  • Assist in keeping the grounds neat and free of litter, using rakes, sweeps, and shovels as circumstances warrant
  • Ensure the cleaning and grounds maintenance team are trained and equipped to keep the development tidy and safe. Monitor and maintain your team’s qualification requirements

 

THE IMPACT YOU CAN MAKE

  • Residents feel completely confident that all community maintenance issues will be repaired quickly and effectively.
  • Service requests are at an all-time low, thanks to all your preventive maintenance and quick repairs.
  • Renewals have skyrocketed because life at your community is so worry-free! Residents feel like they can trust and rely upon your team to quickly remedy their service requests.

 

YOUR BUILDING BLOCKS OF SUCCESS

  • Solid experience in carpentry, plumbing, and/or electrical repair; experience in property or hospitality industry preferred
  • Ability to plan and multitask in a fast-paced environment while acting as a mentor and leader for other Service Technicians
  • Current, valid driver’s license
  • Ability to interact with customers professionally and enthusiastically
  • Capacity to read, interpret and apply written instructions for repair and maintenance of equipment
  • Ability to work day, weekend, and evening hours as required
  • Relevant C&G electrical / plumbing qualifications or similar advantageous
  • Experience working with a communal heating system and heat interface units (HIU) is desirable

 

THE CORTLAND DIFFERENCE

At Cortland, we create, reimagine, and manage apartment communities for residents nationwide. Headquartered in Atlanta, GA, we have communities and regional offices all over the US, as well as the UK. From product design and procurement to general contracting and property management, we do it all – to make sure our communities are the perfect setting for living life to the fullest.

Our success is fuelled by our belief in a better life – where hospitality is always a given, each detail is worth a second thought, and every open door is a new opportunity to go beyond expectations. We come to work every day to create possibilities for people – possibilities that translate into superior living spaces and experiences designed to inspire our residents, associates, and investors to live a better life focused on what matters most to them.

Cortland is an equal opportunity employer, and we are proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email talenteurope@cortland.com

Cortland is a drug-free workplace.

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Service Manager

LIV GROUP LIMITED

Watford, HC
6 days ago
Watford, HC
6 days ago
Reporting to: Community Manager
Direct Reports: Service Technician and Cleaning and Grounds Maintenance Team
OVERVIEW
At Cortland, you map the story of your success. We don't adhere to the status quo, we love outside industry perspective, and we thrive on exploring possibilities and reimagining solutions. As an innovative leader in Build to Rent (BTR) in the USA, our high performance continues to drive exponential growth – and we invite you to join us on our journey towards real estate excellence. With tools and guidance to sharpen your skills, you can forge your own career path, love what you do, and let it show.
Cortland plan to develop 10,000 BTR units in the UK over the next 5-7 years, commencing with our first 486-unit BTR residential development in Watford, Cortland Cassiobury, construction of which is well under way.
As an onsite associate of Cortland’s, you’ll be 100% a part of the Cortland family, and you’ll be working directly for LIV, our UK operating arm. LIV is a leading BTR and residential block management company, delivering services nationwide. Currently. LIV manage tens of thousands of apartments in the UK and are involved in numerous schemes at various stages of development. Clients include major developers, global investment funds, and thousands of leaseholders nationwide.
LIV is an extension of Cortland and shares our belief that you create your own success! As
entrepreneurial businesses, we recognise and promote individuals who show potential to commit and grow with the business.
ROLE OVERVIEW
The Service Manager is responsible for maintaining the physical integrity of the community, leading the maintenance team, and partnering with the Community Manager and Assistant Community Manager to maximise renewal and leasing opportunities. The Service Manager will ensure that all duties are carried out with safety first and while adhering to maintenance policies and procedures.
Here are the roles you will play:
The Overseer
• Schedule, delegate, and perform minor and routine maintenance on all appropriate
equipment on a regular basis
• Oversee and inspect the work performed by full-time Service Technicians; administer
disciplinary actions and/or development plans as necessary
• Assist Service Technicians in identifying, diagnosing, repairing, and resolving issues related
electrical, plumbing, heating systems, appliances, stairs, railings, carpet, tiles, flooring, etc

The Educator
• Hire, train, manage, and lead all maintenance staff to achieve the operational and financial goals of your assigned community; oversee the pre-employment interview process, new associate onboarding, formal and informal performance management processes, and development and succession planning
• Conduct all business in accordance with company policies and procedures
• Implement and manage the system for handling resident service requests, completing all requests within the agreed SLAs; schedule the on-call rotation for the staff and assist with on call service as necessary
• Keep all safety material current and readily accessible; stay aware of the condition of physical property throughout the community and immediately correct unsafe conditions

The Team Player
• Maintain accurate records of preventive maintenance, service requests, and make ready status of all vacant apartments; maintain expenditures in line with the budget unless prior approval from the Community Manager has been obtained
• Maintain adequate inventory of spare parts and maintenance materials to handle most common repairs and situations
• Assist in keeping the grounds neat and free of litter, using rakes, sweeps, and shovels as circumstances warrant
• Ensure the cleaning and grounds maintenance team are trained and equipped to keep the development tidy and safe. Monitor and maintain your team’s qualification requirements

THE IMPACT YOU CAN MAKE
• Residents feel completely confident that all community maintenance issues will be repaired quickly and effectively.
• Service requests are at an all-time low, thanks to all your preventive maintenance and quick repairs.
• Renewals have skyrocketed because life at your community is so worry-free! Residents feel like they can trust and rely upon your team to quickly remedy their service requests.

YOUR BUILDING BLOCKS OF SUCCESS
• Solid experience in carpentry, plumbing, and/or electrical repair; experience in property or hospitality industry preferred
• Ability to plan and multitask in a fast-paced environment while acting as a mentor and leader for other Service Technicians
• Current, valid driver’s license
• Ability to interact with customers professionally and enthusiastically
• Capacity to read, interpret and apply written instructions for repair and maintenance of equipment
• Ability to work day, weekend, and evening hours as required
• Relevant C&G electrical / plumbing qualifications or similar advantageous
• Experience working with a communal heating system and heat interface units (HIU) is desirable
THE CORTLAND DIFFERENCE
At Cortland, we create, reimagine, and manage apartment communities for residents nationwide. Headquartered in Atlanta, GA, we have communities and regional offices all over the US, as well as the UK. From product design and procurement to general contracting and property management, we do it all – to make sure our communities are the perfect setting for living life to the fullest. Our success is fuelled by our belief in a better life – where hospitality is always a given, each detail is worth a second thought, and every open door is a new opportunity to go beyond expectations. We come to work every day to create possibilities for people – possibilities that translate into superior living spaces and experiences designed to inspire our residents, associates, and investors to live a better life focused on what matters most to them.
Cortland is an equal opportunity employer, and we are proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email talenteurope@cortland.com
Cortland is a drug-free workplace.
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Site Manager

BUTTAR CONSTRUCTION LTD

HOUNSLOW, London
Today
HOUNSLOW, London
£35k Per Year
Today
£35k Per Year

Description

Buttar Construction Ltd , require an experienced Site Manager to join our construction team. Your focus will be to deliver the highest quality homes on time and on budget.

Qualifications / Experience

The successful candidates must have previous PLC house building experience and will have certificates in SMSTS, First Aid and CSCS. You will be capable of managing a team with the minimum of supervision and set high standards of quality, customer service and Health and Safety.

Skills

The successful candidates will possess excellent communication skills and have the confidence to liaise at senior management level and have the ability to manage and motivate staff and take pride in the job. You will have a good knowledge of the industry and current construction techniques and also have a good understanding of Building Regulations, NHBC standards and Health and Safety Legislation.

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Administrator

Hazlemere Group

High Wycombe, HC
6 days ago
High Wycombe, HC
6 days ago

Hazlemere Window Company Ltd are looking for an Administrator to join their team.


Location: High Wycombe, Buckinghamshire


Salary: Competitive


Job Type: Permanent - 30 hours Per Week


About Us:


Hazlemere Window Company Ltd are always on the lookout for highly skilled and reliable staff to join our professional teams who work in and around the areas of Buckinghamshire, Berkshire, Hertfordshire, Bedfordshire, Oxfordshire, Surrey and West London.


We employ professional people in a wide range of positions such as service department administrators, commercial project managers, retail operations administrator and appointment booker, commercial and domestic window & door fitters, project managers, conservatory installers, sales consultants, commercial and domestic window & door surveyors, domestic installation managers, fabricators, conservatory surveyors, sales administrators, customer service advisers, trainee estimators, fitting teams and commercial estimators.


Administrator - You:


You should be able to communicate at all levels and efficiently complete work to deadlines, manage your own workload and work well with others to achieve monthly tasks.


Key attributes should include:


- Advanced experience with Microsoft and be confident on a computer.


- Manage office communications, letters, and documents.


- Diary Management for team


- Manage workload and prioritise accordingly.


- Be willing to learn new software.


- Help manage team inboxes.


- Data entry onto CRM Database


- External and internal department telephone calls


This is a salaried position and carries 22 days annual leave plus Statutory Bank holidays, and additional staff benefits.


To submit your CV for this exciting Administrator opportunity, please click 'Apply' now.

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IT Sales Account Manager

Care Computers & Services Ltd

Windsor, HC
Today
Windsor, HC
£22k - £28k Per Year
Today
£22k - £28k Per Year

Position:            Account Manager / IT Sales Executive
Salary:              £22,000 - £28,000 depending on relevant experience
Location:           Windsor, Berkshire
Job Ref:             AM01020 

STRICTLY NO AGENCIES OR CANVASSERS PLEASE

Care Computers are a leading Microsoft Partner based in Windsor providing IT consultancy, support, professional services, and solutions to SMB/SME clients in the Thames Valley area since 1993. With a well-established presence in our sector, we are looking for an Account Manager/IT Sales Executive to help manage our existing client base and drive continued growth.

Key Responsibilities

Contact new and existing clients, quickly build rapport, establish trust, and communicate Care Computer’s value. Our reputation and long history in the industry and geographical area means most new business finds us through referrals, but this role may also require some new business development.

Identify and understand client requirements, design solutions, deliver proposals, convey the benefits of proposed solutions via telephone, email, online video/demonstrations and on-site meetings and presentations.

Negotiate pricing, assist the customer in building a business case and process the sale once successfully signed off.

Be accountable for the quality and deliverables of your own projects, following up with excellent after sales service to become a trusted long-term partner. 

 

What are we looking for?

The successful candidate will have experience in IT or technology related industry with a good understanding of business IT networks and solutions.

Proficiency using Microsoft Office apps. Familiarity with business software including CRM, Helpdesk and accounting packages would be advantageous.

Excellent communication skills are essential, both written and verbal.

Professional presentation, timekeeping, and time management. 

Preference will be given to reasonably local candidates in the Windsor, Maidenhead, Slough, Ascot, Bracknell areas.

 

Benefits

Competitive salary based on experience and qualifications.

Continuous on the job training, development, and support to keep you at the top of your game. 

Experienced and supportive management, a great technical team, and a friendly, collaborative team all around.

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Dutch speaking Sales Administrator (Order Processing)

Language Matters

Buckinghamshire, HC
Today
Buckinghamshire, HC
£27k - £30k Per Year
Today
£27k - £30k Per Year

A well-established international company which is specialised in healthcare technology is now looking for a talented Dutch speaking Customer Service Executive/Logistics Coordinator to join their multilingual division in Buckinghamshire.
Your role will involve providing seamless customer care support, dealing with a wide range of clients based in hospitals, medical centres and doctor's surgeries around Europe. It is therefore essential for you to have exceptional communication and organisational skills, as you will be managing order processing, product support, arranging order shipping logistics and handling client/account queries. You must be a customer-oriented individual with a proven background in customer services.
This is a great opportunity for a Dutch speaking Customer Service Executive/Sales Administration professional with a passion for delivering outstanding customer care to join this global name.
Profile:
  • Required to be fluent in Dutch an English, both written and spoken
  • Proven experience in sales administration and sales order processing experience from within a similar customer services, import/export or sales support role
  • Proficient IT skills are essential and a good working knowledge of relevant computer systems, procedures, workflow management and monitoring systems is desirable (i.e. SAP/Oracle)
  • Possess a professional, helpful and friendly telephone manner
  • Demonstrate initiative and a proactive attitude along with the flexibility and willingness to work as a team member
  • Excellent organisational and administrative skills, ability to prioritise work
  • The ability to commute to Buckinghamshire
  • Able to start immediately

If you speak Dutch and have worked in any of the following positions, then this could be the perfect opportunity for you: Client Services Executive, Customer Service Coordinator, Customer Service Executive, Customer Care Coordinator, Order Processor, Logistics Coordinator or Import/Export Executive.
To apply, please send your CV in English and in Word format to Linda.
languagematters is acting as an employment agency in relation to this vacancy.
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Client Services Specialists

IFS

Staines-upon-Thames, EN
11 days ago
Staines-upon-Thames, EN
11 days ago
Company Description

IFS develops and delivers enterprise software for customers around the world who manufacture and distribute goods, build and maintain assets, and manage service-focused operations. 

The industry expertise of our people and solutions, together with a commitment to delivering value to every one of our customers, has made IFS a recognized leader and the most recommended supplier in our sector.

Our team of 4,000 employees and growing ecosystem of partners support more than 10,000 customers around the world challenge the status quo and realize their competitive advantage. Learn more about how our enterprise software solutions can help your business today at ifs.com.

IFS develops and delivers enterprise software for customers around the world who manufacture and distribute goods, build and maintain assets, and manage service-focused operations. The industry expertise of our people and solutions, together with a commitment to delivering value to every one of our customers, has made IFS a recognized leader and the most recommended supplier in our sector. Our team of 4,000 employees and growing ecosystem of partners support more than 10,000 customers around the world challenge the status quo and realize their competitive advantage. Learn more about how our enterprise software solutions can help your business today at ifs.com.

Job Description

The Client Services Specialists are a key partner to our Client Services Managers and have deep specialist knowledge to help to position the right services to deliver outcomes across a Customers lifecycle. This role, Client Services Specialist, has a specific sub-set of the Services Portfolio in their kitbag and are responsible for the integrity of how our Portfolio of offerings is taken to market and applied in practice with Customers. This role is part of a global team and will be primarily focused on one of the following specialist topics for relevant sales cases:

  • Cloud Specialist
  • Sizing, scoping and positioning of our Cloud offerings
  • Maintenance Specialist
  • Positioning the correct level of Support (Gold/Platinum) and providing expertise to move Customers from legacy agreements to our new standard agreements
  • Product-focused Project Specialist
  • Expert support for sizing, scoping and positioning implementations and upgrades for one of our core product areas: IFS Cloud, Service Management (FSM/Astea/PSO/CE), A&D
  • Lifecycle Engagements (Select & Success)
  • Positioning, sizing and scoping support for our higher tier service engagements. Collaborate with Customer Success team to build a long-term Customer Success Plan and ensure that the relevant service offerings are included in the plan e.g. AMS, Value Assurance, Enhancement Management, Safeguarding etc.
  • Academy
  • Expert support for positioning and sizing a professional set of enablement services to our Customers.
  • Partner
  • Dedicated to support Partner-led engagements with the correct IFS Services offerings. Must provide deep knowledge and expertise for how IFS deliver maximum value with our Partners while effectively mitigating any risk. Must collaborate closely with our Alliances and Channel teams.

While all Client Services Specialists work under the direction of the Client Services Managers - who owns the Services Sales engagement - there is the explicit need to think creatively and critically to drive the best long-term results for the Customer. Across all specializations, the Client Services Specialists must take a holistic Customer centric view to provide professional recommendations and support which requires a good understanding across the Portfolio.

ESSENTIAL DUTIES AND ACCOUNTABILITIES

The objective of the Services Sales Support team is to support the Sales, Success and Partner teams in maximizing our ability to sell IFS services to our customers and Partners in a consistent way throughout the lifecycle and secure that we:
Drive the transition to a primarily recurring revenue model in Services.

  • Sell Services based on our Global Service Portfolio
  • Propose the right level of engagement for each customer
  • Use global standard templates, tools and agreements
  • Scope and estimate to secure a predictable and profitable business for IFS
  • Offers Services and solutions that the delivery teams can deliver and achieve agreed value

It is critically important the Client Services Specialists provide comprehensive, business contextualized and accurate information to support the sales cycle in a timely manner.
To achieve this, we need a well-defined Engagement model and global Services Sales Processes that are scalable and support all opportunities with consistent, timely and accurate services sales content.


The Client Services Specialists have the following responsibilities:

  • Supports the Client Services Managers with offering specific qualifying, positioning, value identification, scoping, proposals, contracts and setting up lifetime value engagements for our Customer Services Portfolio.
  • Work collaboratively in pursuit-based teams led by Client Services Managers to effectively position the relevant offerings.
  • Responsible for driving both short term and long-term revenue realization targets and objectives for the offering area.
  • To run periodic campaigns to raise awareness and customer success stories for the relevant offerings.
  • Provide regular feedback to Solutioning Centre on service offerings based on services sales engagement (evolving market needs) with prospects and customers. Where necessary may be required to support short-term activities to release new services (Menu Cards).
Qualifications

Essential:
▪ 5 years of experience in a customer facing role
▪ Proficiency in English Language and local language.
▪ Strong verbal and written communication and strategic planning skills
▪ Comfortable working across multiple functions and geographical locations in a deadline-driven environment.
▪ Open for travelling as required.


Desirable:
▪ Experience in building relationship with C-Level.
▪ Prior experience in similar or sales role


Additional Information

A Client Services Specialist enjoys the challenge of being the key driver, influencer, engager and motivator in Services Sales cycles, while governing both short and long terms revenue realization objectives along with set KPI’s for a designated territory.

  • Be open for inputs from Customer Success function, architect team and sales regarding services portfolio.
  • Remain familiar and up to date with all aspects of the Services portfolio and be able to position and sell successfully.
  • Ability to operate in a fast-paced, decentralized, geographically and culturally diverse teams.
  • Self-driven and proactive in nature.
  • Must live the IFS Values
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Service Manager

Cazoo

Chertsey, England, United Kingdom, ENG
13 days ago
Chertsey, England, United Kingdom, ENG
13 days ago

Job Summary:

  • Salary:  30,000 - £35,000 depending on experience plus annual bonus and benefits. 
  • Hours: 40 Hours p/week - 5 days out of 7 Monday - Sunday, worked on a rota basis. 

We're looking for an exceptional Service Manager to join our fast-growing team at Cazoo, helping to transform the way people buy used cars and making buying a car no different to buying any other product online today.

Working as the Service Manager in our Chertsey Customer Centre, you will be responsible for managing the on-site teams to deliver a great experience to our customers.

You will have experience of coordinating a streamlined, cost effective process for aftersales and servicing of vehicles.

What you’ll be doing:

  • Working with the Service Director to maximise performance and overcome challenges.
  • Managing the team and the flow of work through the aftersales and service departments.
  • Managing the teams to provide a streamlined, cost effective process.
  • Ensuring parts are procured efficiently in a cost effective manner.
  • Liaising with the Customer Service department regarding vehicle handovers.
  • Authorising expenditure on rectification and preparation work.
  • Authorising all staff hours and overtime on a weekly basis.
  • Improving efficiency within the vehicle repair workshop.
  • Ensuring health and safety is adhered to at all times.
  • Managing the holiday and absence process.

Required skills and experience:

  • Strong leadership and customer service skills with the ability to explain technical issues and resolve queries professionally.
  • Previous experience of aftersales and servicing process within an automotive / vehicle retail operation.
  • Ability to motivate and inspire teams to provide a first-class customer service experience.
  • Excellent written and verbal communication skills.
  • Organised & structured to be able to plan the working day and reprioritise when needed.
  • Great problem solving and solution focused approach to customer issue management.
  • Adaptable team player who is passionate about delivering excellent customer service.
  • Be able to think on your feet with a 'Can do' attitude.
  • Positive and enthusiastic approach.

Benefits:

Along with a competitive salary, we offer an outstanding benefits package, including discretionary annual bonus and 25 days holiday (plus an extra day for your birthday). At Cazoo we are passionate about well being as such we provide an annual wellness fund and are partnered with a leading healthcare provider. We also offer a 5% salary matched pension scheme, along with life insurance and critical illness cover.

 

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Service Manager

Cazoo

Wembley, England, United Kingdom, ENG
6 days ago
Wembley, England, United Kingdom, ENG
6 days ago

Job Summary:

Salary:  30,000 - £35,000 depending on experience plus annual bonus and benefits. 

Hours: 40 Hours p/week - 5 days out of 7 Monday - Sunday, worked on a rota basis. 

We're looking for an exceptional Service Manager to join our fast-growing team at Cazoo, helping to transform the way people buy used cars and making buying a car no different to buying any other product online today.

Working as the Service Manager in our Wembley Customer Centre, you will be responsible for managing the on-site teams to deliver a great experience to our customers.

You will have experience of coordinating a streamlined, cost effective process for aftersales and servicing of vehicles.

What you'll be doing:

  • Working with the Service Director to maximise performance and overcome challenges.
  • Managing the team and the flow of work through the aftersales and service departments.
  • Managing the teams to provide a streamlined, cost effective process.
  • Ensuring parts are procured efficiently in a cost effective manner.
  • Liaising with the Customer Service department regarding vehicle handovers.
  • Authorising expenditure on rectification and preparation work.
  • Authorising all staff hours and overtime on a weekly basis.
  • Improving efficiency within the vehicle repair workshop.
  • Ensuring health and safety is adhered to at all times.
  • Managing the holiday and absence process.
  • Carrying out appraisals.

Skills you need for this role:

  • Strong leadership and customer service skills with the ability to explain technical issues and resolve queries professionally.
  • Previous experience of aftersales and servicing process within an automotive / vehicle retail operation.
  • Ability to motivate and inspire teams to provide a first-class customer service experience.
  • Excellent written and verbal communication skills.
  • Organised & structured to be able to plan the working day and reprioritise when needed.
  • Great problem solving and solution focused approach to customer issue management.
  • Adaptable team player who is passionate about delivering excellent customer service.
  • Be able to think on your feet with a 'Can do' attitude.
  • Positive and enthusiastic approach.

Benefits:

  • 33 Days Holiday (Inc English bank/public holidays) AND an extra day for your Birthday!
  • Contributory Pension (Up to 5% matched).
  • Discretionary BIG Milestones BONUS!
  • £500 Employee Referral Bonus!
  • Wellbeing Benefits.
  • Critical Illness and Life Cover.
  • Health Care Scheme.

Useful Info:

Founded in 2018, Cazoo is backed by leading investors and has a highly experienced team, led by Founder & CEO, Alex Chesterman OBE.

We are an equal opportunity employer and we value diversity and inclusivity. We do not discriminate on the basis of gender, race, age, sexual orientation, colour, religion, national origin, disability status or marital status.

 

Posted

2 days ago

Description

Customer Service Manager, Slough:
  • Experience within medical devices or pharma or healthcare is advantageous
  • Experience managing a customer service team dealing with mainly B2B queries
  • Ideally experience within a technical environment
  • Managing a team of circa 10 - 20, appraisals and KPI setting and analysis
  • Driven and responsible individual
  • Right first time approach
  • Experience or responding well to change and being process driven
  • Experience of change management
  • B2B customer service experience (essential)
  • Ensure all customer queries are managed and that suitable containment's are in place to protect the customer from undue failures of Quality, Cost or Delivery performance.
  • Dealing with customer queries.
  • Resolving where possible and involving the correct person/ persons where necessary. Notifying Line Manager of any issues.
  • Monitor quality, service, and delivery issues, and take corrective actions as needed.

Customer Service Manager, Slough:

  • Experience managing a customer service team dealing with mainly B2B queries
  • Ideally experience within a technical environment (at head office)
  • Managing a team of circa 10 - 20, appraisals and KPI setting and analysis
  • Driven and responsible individual
  • Right first time approach
  • Experience or responding well to change and being process driven
  • Experience of change management
  • B2B customer service experience (essential)
  • Ensure all customer queries are managed and that suitable containment's are in place to protect the customer from undue failures of Quality, Cost or Delivery performance.
  • Dealing with customer queries.
  • Resolving where possible and involving the correct person/ persons where necessary. Notifying Line Manager of any issues.
  • Monitor quality, service, and delivery issues, and take corrective actions as needed.

Customer Service Manager, Slough:

£30,000 to £35,000 dependant upon experience plus excellent package

Customer Service Manager, Slough: The purpose of the Customer Service Manager, on behalf of the Medical Devices company is to provide a Solutions and Service principally to customers.

Source: Page Personnel United Kingdom