crm jobs

Near borehamwood, home counties
1255Jobs Found

1255 jobs found for crm jobs Near borehamwood, home counties

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Product Sales Manager

Pinkerton

London, London
5 days ago
London, London
5 days ago
We are as invested in your career as you are.
As you navigate through these uncertain times, know that Pinkerton has been a stable, thriving corporation for over 170 years. As recognized leaders around the globe in the corporate risk management industry, you can rest assured that joining us now means moving to a future-looking company. We are here today, will be here tomorrow, and are a thriving community of over 2,000 risk management professionals.
This is just one of the several exciting career opportunities that are currently available.
JOB SUMMARY: After several years in development, Pinkerton has launched a series of AI-driven risk management and intelligence reports and products. The Product Sales Manager will be a key team member to direct sales and growth of Pinkerton's Product Division. The role will have a key focus on lead generation, conversion and expansion within new and existing customers.
Details
Essential Functions
  • The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
  • All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
  • Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
  • In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.
  • All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.
The Essential Functions Include:
  1. Represent Pinkerton's core values of integrity, vigilance, and excellence.
  2. Support the success of Pinkerton's Product Division.
  3. Identify stakeholder targets within various distribution channels and create communications plans to drive the sales and marketing strategy.
  4. Be the driving force behind product sales, constantly generate leads, establish and maintain relationships with new and existing clients.
  5. Develop eCommerce sales strategies to meet revenue and growth targets.
  6. Collaborate with internal teams including product development, tech, marketing, operations, and customer service to optimize and build amazing customer experiences.
  7. Partner with Product Director to create eCommerce and sales strategies to meet growth targets and budget.
  8. Maintain constant awareness of competitive landscape, their products, marketing and sales strategies.
  9. Develop, manage and own relationships with channel partners and associates, as assigned, to meet new sales, net change, and customer retention goals.
  10. Implement and utilize analytics and leverage sales tools to track sales trends and identify opportunities for growth.
  11. Participate in business development activities including prospecting, sales presentations, RFPs, and contract negotiations.
  12. Serve as Pinkerton's Product SME.
  13. All other duties, as assigned.

Minimum Hiring Standards
Additional qualifications may be specified and receive preference, depending upon the nature of the position.
  • Must have at least Level 2 qualification or equivalent.
  • Must be willing to participate in the Company's pre-employment screening process including drug testing and/or background investigation.
  • Must be at least 18 years of age.
  • Must have a reliable means of communication (i.e., email, cell phone).
  • Must have a reliable means of transportation (public or private).
  • Must have the legal right to work in the United Kingdom.
  • Must have the ability to speak, read, and write English.

Education/Experience
Bachelor's degree and three years of related experience or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.
Competencies
  • Able to carry out responsibilities with little supervision.
  • Able to multi-task and organize workload for effective implementation.
  • Able to interact effectively at all levels and across diverse cultures.
  • Excellent written, verbal, and presentation skills.
  • Able to adapt as the external environment and organization evolves.
  • Effective independent judgment and decision-making ability.
  • Able to manage multiple projects simultaneously with competing priorities and deadlines.
  • Attentive to detail and accuracy.
  • Able to analyze complex situations and recommend solutions.
  • Effective analytical and problem-resolution skills.
  • Consistently delivers on commitments and achieves expected business results.
  • Computer skills; Microsoft Office, and CRM.

Working Conditions
With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:
  • Must undergo and meet company standards for background and reference checks, drug testing, and/or behavioral selection survey.
  • Maintain composure in dealing with authorities, executives, clients, staff, and the public occasionally under conditions of urgency and in pressure situations.
  • Exposure to sensitive and confidential information.
  • Regular computer usage.
  • Ability to handle multiple tasks concurrently.
  • Must be able to see, hear, speak, and write clearly in order to communicate with employees and/or customers.
  • Manual dexterity required for occasional reaching and lifting of small objects and operating office equipment.
  • Close and distance vision and ability to adjust focus.
  • Frequent sitting.

Pinkerton is an equal opportunity employer and provides equal opportunity to all applicants for all positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status or any protected status by local, state, federal or country-specific law.

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Senior Product Manager/Product Lead

Plutus.it

London
2 days ago
London
£60k - £70k
2 days ago
£60k - £70k

Background
Plutus suite of products enable users to manage/convert/spend/earn both crypto and fiat from a single app and card. Every time a user spends with their Visa Plutus Debit Card, they earn 3% back in crypto rewards (PLU) on paid service.The accompanying app (iOS & Android) consists of a UK Account or a European IBAN to manage fiat, and a non-custodial wallet to manage crypto. A built-in DEX allows users to swap between crypto and fiat.We dominate the De-fi market and integrate with well known range of software.Excellent Community and we have a strong team spread across UK and Continental Europe.

Responsibilities

  • Identify product requirements together with stakeholders and write clear user stories and feature specifications that are ready to be implemented by the development team
  • Contribute to the development of the roadmap with stakeholders and prioritisation of user stories
  • Monitor product performance via analytics on an ongoing basis
  • Working in partnership with marketing to ensure execution of customer acquisition strategies across various phases
  • Working in partnership with Customer Support team to handle customer issues and guide them to resolutions
  • Help ensure the design for the product provides the best value for the given initiative, and ensure that measures are in place to accurately reflect the value achieved


Requirements

Candidates for Senior Product role must have:

  • Systems thinker (not process / paper-work driven)
  • Experience working for a B2C SAAS, across any sector (eg finance, marketing tech, advertising, CRM, etc) - crypto experience / interest a must
  • Experience managing small teams & delivering financial outcome to business
  • Comfort thinking big picture/strategy as well as being obsessive about detail and clean, pragmatic in solutions implementation
  • Design driven - passion for beautiful products
  • Reasonable organisational skills with attention to detail
  • The capacity to multitask and prioritise time effectively
  • Exhibits our core values: do the right, consistently ship and know what good looks like
  • Team before self

We are a highly collaborative team with little micro-management but you'll get lots of guidance and support from colleagues. Task ownership is key; we strongly believe that freedom and autonomy brings out the best attribute in people. This could be an excellent role for a senior product manager looking to join a company growing organically in a highly disruptive and evolving environment. Dust off your resumé - If you feel this could be of interest, come in for a chat! We like bright minds,

Benefits

  • Competitive salary.
  • 100% remote working.
  • Flexible working hours.
  • A development team made by developers, for developers.
  • Quarterly socials.

We are a highly collaborative team with little micro-management but you'll get lots of guidance and support from colleagues. Task ownership is key; we strongly believe that freedom and autonomy brings out the best attribute in people. This could be an excellent role for a senior product manager looking to join a company growing organically in a highly disruptive and evolving environment. Dust off your resumé - If you feel this could be of interest, come in for a chat! We like bright minds,

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Business Development Manager

Edgify

London, London
3 days ago
London, London
£500k - £900k Per Year
3 days ago
£500k - £900k Per Year

BDM for Edgify Retail london

 

Edgify is looking for a motivated, talented, dynamic and creative Business Development Manager. Your primary responsibility will be to set up, run and manage the outbound, inbound and qualification program at Edgify’s retail vertical. You will work directly with the marketing team in order to create and execute sales programs and outbound sales operations. This position requires consultative sales skills. You will be expected to contribute and stay thoroughly informed on all products of the business relevant for the retail industry and in general. You will support the product development team in its efforts to productize our technology for the retail vertical.  

 

This is not a siloed position. We are striving for a  collaborative and energetic individual that will contribute to the marketing efforts of the business, work in a dynamic environment and deliver messaging and product feedback back into the marketing and product teams and work proactively to drive overall sales performance. 

 

Responsibilities 

 

  • Develop and lead the sales strategy and outbound procedures
  • Manage the SDR and Customer Success teams through their prospecting and client side integration to upsell and cross sell efforts
  • constantly reach out in all existing channels and provoke interactions, with a high attention to detail. 
  • Consistently achieve qualified opportunity quotes to ensure revenue objectives.
  • Manage and operate complete sales funnels. 
  • Quickly learn the Edgify products, effectively communicate the value proposition, create long lasting, trustworthy relationships with potential prospects.
  • Market Research, identify key players, generate interest and develop accounts to stimulate opportunities
  • Manage sales team and track all relevant qualifications and lead management activity using a web platform (Salesforce, Pipedrive, HubSpot, etc..) 

 

Key Requirements 

  • 3-5 years experience in business development and/or Innovation within the grocery retail sector.
  • Knowledge of the POS / SCO / Scale products. 
  • Experience using Salesforce.com or comparable CRM strongly desired
  • Experience in outbound sales would be a strong plus.
  • Positive can-do attitude and tireless work ethic. Driven and self-sufficient.Proven ability to perform successfully given low oversight and limited process
  • 100% reliable and detail-oriented. A drive to execute flawlessly
  • Must understand the early-stage business ecosystem. Which includes broad responsibilities, crazy busy, dynamic environment, lots of changes and lots of fun.
  • Ability to travel every now and then (in better days). 
  • Unit 10 Ebury Edge 43 ebury bridge road
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Pricing & Proposals Analyst

Bioclinica

London, London
25 days ago
London, London
25 days ago
Bioclinica’s medical imaging experts have supported more regulatory approvals than any other medical imaging core lab in the industry. From electronic image transfer to independent analysis, we offer a fully integrated end-to-end solution. Our clinical imaging technology enables easy electronic image submission and guarantees data privacy, all with a fully integrated streamlined process.
We are looking to add a Pricing & Proposals Analyst to our well established European team, based remotely in the UK.

Primary Responsibilities

Generates, analyzes, and manages accurate and timely client proposals by

  • Reading, analyzing, and collaboratively working with the functional team owners to understand client’s Request for Proposal (“RFP”) & protocol.
  • Providing guidance and driving pricing toward standard or complex parameters based on RFP and protocol.
  • Coordinating & collaborating with team members to review Fee Schedules for large trials and/or Programs to determine best pricing strategy in conjunction with Sales, Finance, Product Leads and/or Science teams.
  • Reviewing all proposals with final approvers and ensuring his/her agreement of the strategy & pricing logic.
  • Working with Project Management Team on change of scope and client change order requests; updating budgets accordingly.
  • Working with Project Management and Sales team on client requested Price Estimates.
  • Ensuring all reviews, approvals, documents and analysis are filed in accordance to team requirements.
  • Incorporating any required sponsor revisions into cost formulas and documenting same.
  • Formulating and drafting official proposal revision documents.
  • Ensuring all RFPs are submitted within gross margin (GM) guidelines.
  • Updating backend gross margins calculations, effort estimates and costs as assigned by management.
  • Updating Redbook/List Pricing as assigned by management
  • Other tasks and projects as assigned

Ensures pricing and proposals timelines are met by

  • Managing workload and ETA’s for assigned requests
  • Special Projects team member as assigned by management

Maintains Quality Service and Departmental Standards by

  • Ensuring ongoing understanding of Bioclinica, Inc.’s services
  • Reading, understanding and adhering to organizational Standard Operating Procedures (SOPs)
  • Assisting in establishing and enforcing departmental standards
  • Participating in the modification of company SOPs related to the Contracts & Proposal team

Secondary Responsibilities

Contributes to team effort by

  • Exploring new opportunities to add value to organization and departmental processes
  • Helping others to achieve results
  • Performing other duties as assigned

Qualifications:

Education:

  • Bachelor’s degree preferred but may be substituted for experience

Experience:

  • 1-3 years relevant experience in a pharmaceutical or CRO environment required
  • Knowledge of medical and pharmaceutical industry, terminology and practices preferred
  • Intermediate working knowledge of Microsoft Office applications including Excel & Word required
  • Basic knowledge of Salesforce or another CRM preferred

Additional skill set:

  • Ability to work independently or in team setting; ability to adjust to changing priorities
  • Excellent attention and orientation toward meticulous work
  • Strong organization skills and ability to prioritize and meet deadlines
  • Strong interpersonal and communication skills, both verbal and written
  • Ability to project and maintain a professional and positive attitude
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CRM Executive (4 month FTC)

UNiDAYS Ltd

London, England, United Kingdom, ENG
3 days ago
London, England, United Kingdom, ENG
3 days ago

The role in a nutshell

As a CRM & marketing executive for our graduate proposition at UNiDAYS you will work as part of a dedicated graduate team to deliver communication across platforms. You will also work closely and collaboratively with the CRM team, Campaign managers and Commercial team.

You’ll support the Project lead in multiple regions to execute against strategy, report on performance and react to quick changes. You’ll also ensure a high level of detail and output that protects the user experience and the health of the CRM database. 

Day to day responsibilities

  • Be the key contact for all graduate program marketing activity
  • Work with the Commercial Team to deliver sold media campaigns across email, push, onsite and app experience
  • Work with the Marketing Team to deliver prioritised Member Initiatives to achieve member targets across email, push, onsite and app experience.
  • Plan, brief and implement all CRM communications across multiple regions
  • Plan, brief and implement all onsite and app inventory across multiple regions
  • Track and report on campaign performance
  • Understand and use dynamic content to delivery personalised communications that drive ROI
  • Ensure the database is segmented effectively for targeting campaigns, ensure positive ROI
  • Support the delivery of the CRM strategy
  • Work with wider Data & Insight team and vendor to ensure appropriate reporting is in place
  • Close collaboration with the marketing and Commercial teams to create, maintain and follow internal campaign processes
  • Be an ambassador for best practices within this field - keep up to date with the latest developments in data driven CRM and martech

What we need from you

  • Experience in delivering CRM comms to a large audience base
  • Experience in delivering CRM in multiple regions 
  • Experience in using CRM to deliver against company goals
  • Experience in using CRM as a paid media channel and delivering against campaign targets
  • Experience in merchandising a digital environment
  • Experience in working with Commercial, Marketing, Product, Engineering and Data Insight teams 
  • Good communication - both in terms of the presentation of work but providing updates to progress, managing expectations
  • Able to think critically and analytically in your approach
  • Pragmatic problem solver - able to find solutions in imperfect situations 
  • Able to balance multiple projects in a fast-paced environment
  • Proactive and self starter 
  • High attention to detail & strong organisational skills
  • Technical knowledge in the field of CRM and Marketing Automation 

Perks

We've accomplished a lot since we started in 2011, but in many ways, this is just the beginning. This is the chance for you to get in on the ground zero. An opportunity to make a difference within business with global reach.

We offer a fast paced, fun & social working environment where you can truly make an impact with your work. We work hard at UNiDAYS, but we also believe in fair compensation for hard work. That's why we're pleased to offer all employees full access to our comprehensive benefits package. This includes:

  • 25 days holiday per year increasing with length of service plus flexible bank holidays
  • Competitive salaries
  • Company bonus scheme
  • Company pension scheme
  • Company equity scheme
  • Private health insurance
  • Income protection policy
  • Life assurance policy
  • Enhanced parental leave pay
  • 4pm finish on Fridays
  • Free fruit, snacks, tea & proper coffee

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

 

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Senior CRM Executive - Fintech - £45,000

Salt

London, London
5 days ago
London, London
£40k - £45k Per Year
5 days ago
£40k - £45k Per Year

Senior CRM Executive - £45,000 - Fintech
£38,000 - £45,000
A global Fintech are looking for a Senior CRM Executive to join their growing digital engagement function. They have been in the UK for the last 5 years and have just launched in the US! I am sure you would have seen their most recent TV ad too.
Reporting to the Head of CRM, you will have the opportunity to contribute significantly to the success of this business as they drive CRM across their customer base.
Responsibilities
·Execute CRM marketing campaigns across multiple channels (Email, SMS and Push Notifications)
·Work closely with the Head of CRM to develop and deliver CRM campaigns and programmes to retain, reactivate and increase the lifetime value of their customers
·Work with internal creative teams to scope, plan and manage the execution and creative design of campaigns
·Develop and implement robust test and learn approaches to inform the development of the long-term CRM strategy
·Using consumer data to personalise communications and drive change
·Communicate with internal stakeholders as the business moves through the delivery of the new CRM programme
Experience
·Ideally educated to degree level in relevant subject
·Experience of developing and executing CRM strategies
·Salesforce experience would be a plus
·Experience in a fast paced environment, ideally app based of Fintech
·Passion for Marketing and CRM
This job ad was posted by Salt. To find out more about Salt's Privacy Policy and how your application is processed, please visit our website https://www.welovesalt.com/privacy-policy/.
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MAC Cosmetics - CRM and Loyalty Manager

Estee Lauder

London
24 days ago
London
24 days ago
MAC Cosmetics - CRM and Loyalty Manager ( Job Number: 211234 )
Brand : MAC
Job : Marketing
Primary Location : Europe, Middle East, Africa-GB-ENG-London
Fitzroy Place
Schedule : Full-time
Shift : 1st (Day) Shift
Job Type : Standard
Description

Reporting into the Consumer Marketing Senior Manager, this role will be responsible for the development and overseeing the implementation of the CRM strategy and customer lifecycle programmes for the UKIreland region to maximise customer engagement, satisfaction, tenure, drive traffic and revenue.

Tasked with leading the implementation of the UK’s first Loyalty Programme, this role will be targeted with prospect conversion, retention, repeat purchase and data capture.

The role will also be responsible for planning and overseeing the execution of trade and lifecycle email campaigns, as well as Loyalty initiatives, the CRM Manager will need to ensure the diverse UK consumer is understood and actionable marketing strategies are created to reach and engage with them.

As the brand champion for Consumer Insights, this role will need to be confident with big data to understand the MAC consumer and will be tasked with overseeing core KPI’s such as prospect conversion, retention, repeat purchase and drivers of loyalty.

This specialised role requires a deep understanding of CRM, with a creative and analytical mindset (confidence handling big data), with the business acumen and motivation to drive commerce.

This role has 2 direct reports.

CRM STRATEGY EXECUTION

CONSUMER INSIGHTS

  • Leverage the wealth of M.A.C consumer data (approx. 4M records) to generate actionable insights for the brand, aimed at strengthening our understanding of our consumers and how we can convert, retain and drive frequency and commerce.
  • Pursue opportunities to create a “one customer” view, improving consistency and further integrating CRMand digital marketingacross e-commerce and bricks and mortar operations, with a view of generating a consistent and consumer-centric approach in our relationship with individual consumers.
  • Partner with Corporate team to understand the wider consumer opportunities for engaging with our rich consumer landscape.
  • Collaborate with Retailers to understand their unique consumer and how M.A.C can best tailor its service and experience to them.
  • Share segmentation insights with the wider brand and inform Social Media and Advertising’s custom audience, programmatic targeting and results.
  • Share insights by store and retailer group ahead of strategy meetings to identify opportunities across the brand and inform strategy.

DATA CAPTURE

LEADERSHIP

  • Represent the UK region on Global CRM calls as required and develop a strong working relationship with the Global CRM team.
  • Represent the brand in Corporate CRM Enterprise Marketing meetings as required.
  • Hold monthly CRM meetings with relevant stakeholders to maintain focus, identify needs and address concerns / issues
  • Ensure understandingand implementationof CRM strategy across all levels of business, via regular communication, including weekly reporting, global callsand inter-department meetings.

BUDGET MANAGEMENT

  • Manage CRM budget and Monitor revenue
Qualifications

To perform this job successfully, an individual should meet the following requirements and qualifications:

  • Be an expert in CRM having focussed their career on CRM, loyalty and retention marketing.
  • Have expertise working with customer data platforms and key consumer metrics; retention, frequency and spend. Be able to show how they have positively impacted these during their career.
  • Have a proven track record working with a variety of CRM programmes which targets new, existing and loyal customers.
  • Well-grounded in consumer marketing principles, customer segmentation, multi-channel marketing, utilizing consumer research and response analysis as well as higher level analytics
  • Ability to synthesize complex content into simple business practices, draw conclusions, make recommendations, and lead implementation of changes cross-functionally
  • Have a thorough understanding of GDPR and how it impacts communication with customers.
  • Have experience working with an ESP (preferably Salesforce or Braze).
  • Have experience working with an advanced customer data platform and CRM analytical tool, business intelligence or similar platforms.
  • Thrives in a fast-paced environment, able to juggle multiple projects and work to tight deadlines whilst maintaining a superb eye for detail.
  • A people person capable of aligning and engaging others in the vision of CRM marketing, comfortable running training sessions around new technology processes.
  • Strong copy writing skills with editorial flair. High level of grammatical accuracy.
  • Be confident using Excel for data manipulation.
  • Ideally experience in HTML.
  • Experience with CRM automation is preferable.
Estee Lauder Companies is an equal opportunities employer. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
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Database Manager (Salesforce CRM) (Freelancer)

Barclays

London, London
3 days ago
London, London
3 days ago

Database Manager (Salesforce CRM)


Remote/London/Isle of Man


PAYE only


Contract Length: 6 months



About CRM & Performance Analysis

The Client Relationship Management (CRM) team are responsible for designing, delivering and running the system, along with delivering the CRM Vision, strategy and development roadmap for all our client segments within the Private Bank Business.


Overall purpose of role

The role holder as part of the CRM team will be responsible for assisting in the designing and delivering the Client Relationship Management (CRM) vision, strategy, development roadmap and commercial business cases for investment. Along with supporting the Private Bank business through the provision of regular reporting and analysis across a range of performance metrics. The key performance indicator (KPI) will be to drive sales, service and client engagement performance through the planning, implementation and measurement of best in class projects and initiatives. A strategic individual is required, as well as solid background in all areas of analytics, with the ability to be able to provide timely, accurate and insightful management information.


Key Accountabilities


Commercial Development

The role holder will proactively gather and assimilate data and insight, to help the business drive the client experience and commercial performance of its CRM operations. The role holder will utilise a comprehensive knowledge of the firm’s propositions, products and services coupled with an extremely strong understanding of all acquisition channels to deliver against the business lead, sales and conversion targets. And ensure all business channels are optimised from a profitability standpoint by developing robust, actionable bespoke reporting through our CRM tool.


Project Management & Business Improvement

The role holder will assist in the analysis and development/ implementation of the firm’s CRM capability. Driving the definition of business/functional requirements with proposition risk, client experience and relationship teams, supporting the CRM Manager with building robust business cases to obtain investment for initiatives and leading the implementation of new projects and enhancements will be key to driving success. As will, monitoring sales and service performance to inform the development, implementation and review of long and short-term strategies in line with the wider business plan.


Operations and Relationship Activity

The role holder will use refined influence and persuasion skills to get operational and relationship teams bought into initiatives and also get projects at the top of the strategic plan. Additionally, working with all fulfilment channels to launch new projects and campaigns, regularly reviewing operational performance by defining and monitoring performance indicators and putting in place plans to quickly turnaround performance will be critical to success. The role holder will gather feedback from all operational and relationship touch points and feed this into the right contacts to action and affect positive change.


Analytics and Sales MI

A key part of the role is the ability to be able to provide timely, accurate and insightful management information. The role will have a direct and immediate impact on business performance and therefore call for a combination of a strong analytical understanding, commercial awareness and ability to make things happen - informed by behavioural analytics and sales MI. The role holder will manage and use analytics and statistics to monitor behaviour, key trends and usage to shape improvements to processes, applications and the client journey.



Supervisory responsibilities

There are no supervisory responsibilities in this role.


Stakeholder Management and Leadership

  • Overseas Services business segments and specialist areas, Front Office Relationship teams, Propositions, Client Experience, Technology, Operations, Risk and Marketing Teams.


Decision-making and Problem Solving

  • Action-oriented and organised,
  • Ability to handle a number of tasks simultaneously and prioritise accordingly.
  • Self-motivated, able to work on their own initiative and remain calm under pressure.


Risk and Control Objective

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.


Person Specification

  • Display high integrity and trust with excellent written and oral communication with ability to communicate across all levels
  • Excellent interpersonal and influencing skills are essential to the role, as well as the ability to work as part of a team including virtual team setups
  • Highly analytical, data savvy, commercially and customer focused individual is required with a sound understanding of all forms of CRM.
  • Business development, sales and CRM driven individual who can lead internal clients and external vendors to drive performance.
  • Extensive experience of managing the client journey and experience from prospecting, acquisition, on boarding through to cross-sales, up sales, retention and advocacy. They will demonstrate a logical and structured approach to achieving desired outcomes
  • Demonstration of incepting, briefing and managing CRM process and functional improvements projects through to completion.
  • Strong appetite for technology, innovation and continually reviewing new technologies and functionalities and a genuine interest in the latest thinking in this area, for example social enterprise.


Essential Skills/Basic Qualifications:

Ideally the candidate will have experience of Salesforce Sales Cloud and the salesforce.com CRM or alternative CRM


Desirable skills/Preferred Qualifications:

A high quality degree level education preferably related to business or technology and/or compensating experience.

The right candidate will have an excellent command of the English language with strong written and verbal communication skills.


About Barclays


Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.


Our Values

Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.


Our Diversity

We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.


Our Benefits

Our customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. Where appropriate, and for UK based roles, we will consider requests that the role be based at alternative Barclays’ key UK location from that advertised.


Dynamic working

Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives. If you have a need for flexibility then please discuss this with the Hiring Manager.


Our dynamic working programme has been set up to help Barclays colleagues achieve an optimal work/life balance. Arrangements we offer range from working at home and changing regular hours to taking career breaks. Our Dynamic Working initiatives support colleagues at all stages of their lives, helping them with parenthood, caring, further studies and hobbies.



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CRM Campaign Manager

Trainline

London
15 days ago
London
15 days ago
Trainline is an innovative, tech business with a mission to bring together the world’s rail, coach and other travel services into one simple experience. We aim to make travel easier and more accessible, encouraging people to make more environmentally sustainable travel choices. We’re hugely proud to be the world’s leading independent rail and coach travel platform and rank among the highest-rated travel and ticketing apps globally. Today, we offer our customers travel to thousands of destinations in and across 45 countries in Europe and beyond. That’s more than £3.7 billion in ticket sales annually, and over 90 million visits to our apps and websites each month. In another major milestone, Trainline listed on the London Stock Exchange in June 2019 and is now part of the FTSE 250.   Our culture is central to our success. We’re driven to sustain our phenomenal growth from recent years, and this means we’re always working closely and collaboratively to turn our ideas into reality. It’s this sense of pace, innovating and improving pretty much everything we do, that makes Trainline so exciting and unique - we truly believe our work has a genuine impact and will change travel for the better. Are you looking for the chance to make your mark at one of the UK’s most exciting tech companies?    With experience in customer-centric and data-led CRM, you will drive the delivery of multi-channel (email, mobile, web and more) CRM programmes. The programmes must be relevant for the customer, whilst ensuring efficiency, automation, and scalability through centralised CRM technology.    Analysis of results, tracking of KPIs and data-led decision making are key to this role, and you will lead test and learn programmes to drive ongoing optimisation.    A passionate CRM expert, you continue to develop your knowledge of new technologies and techniques to keep ahead and uncover new ways to communicate with our customers.    Key Responsibilities  -Owning the CRM plan and strategy to ensure we have the best plan in place to drive incremental transactions, customer retention and engagement.  -Supporting the delivery of a best-in-class multi-channel CRM programme. Key channels currently include email, mobile messaging, and web.   -Analysing campaign and programme performance versus agreed KPIs to inform future optimisations or new approaches, and report these back to stakeholders where necessary.  -Establishing channel-specific performance benchmarks, summarising key insights, and recommending future actions to improve performance.  -Planning and implementing effective test & learn strategies to gain more insight into our customers and continuously improve communications and their effectiveness.  -Project managing the campaign process, including receiving/writing briefs, campaign creation, HTML proofing, managing sign-off, scheduling some sends, doing post-send checks and presenting results with recommended next steps.  -Ensuring all communications have engaging and dynamic content, informed by customer insight and personalised where possible.  -Working with internal and external stakeholders to determine the requirements for upcoming CRM activity.  -Ensuring effective collaboration and project management with the CRM Operations team on all initiatives and campaigns.  Collaborating with the Data, Marketing and Product teams to deliver an aligned customer experience.    Knowledge & Experience  -Proven experience working on multi-channel CRM programmes (ideally across email, mobile and web).  -Experience of using CRM platforms such as Braze, Adobe Campaign / Neolane, Salesforce Marketing Cloud, UNICA, or equivalent.  -Experienced in working within customer-led organisations. -Strong understanding of the customer lifecycle and experience influencing customer behaviour through CRM campaigns.  -Proven track record of planning and executing CRM strategies into strong performing programmes, with a clear view on KPIs and what success looks like.  -Performance and results focused, eager to drive continuous optimisation across programmes.  -Excellent analytical skills with experience of and comfort with working in a data-driven environment. Being confident with understanding and doing some manipulation of customer data.  -Strong verbal and written communication skills.    Personal attributes -Passionate about the customer experience and driving customer-centric campaigns: a customer champion. Strong interpersonal and influencing skills across functions.  -A curious mind, always looking for new opportunities and never standing still. Highly organised with excellent attention to detail.  -Comfortable working in a fast-changing environment and able to deliver under pressure. Team player who can see how CRM operates within a broader marketing strategy.  -Strong personal integrity, cares about and takes pride in their outputs.  -Has a willingness to learn and experience ongoing personal growth. A proactive individual with a “can do” attitude (self-starter).  We value open expression at Trainline, we believe it’s the diversity of experience, backgrounds and perspectives of our employees that makes us who we are. We encourage everybody to play a part in changing the way people travel across the world.
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CRM Manager Europe

Deliveroo

London, England, United Kingdom, ENG
30+ days ago
London, England, United Kingdom, ENG
30+ days ago

Why Deliveroo?

When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London over 5 years ago and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city. Fast forward 5 years and we operate in 13 countries with over 50,000 riders who deliver orders from 50,000 restaurants in over 200 cities worldwide.

We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We are providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat what they want, when they want, where they want it.

We work with riders, restaurants and consumers. We operate one of the most complex three sided marketplaces in the world and we do this in real time. Millions of customers and thousands of restaurants and riders rely on us to match them within milliseconds. The algorithms behind that marketplace are the secret sauce that allows us to deliver our orders in under 30 minutes.

And we're just getting started

The scale of the opportunity ahead of us is immense. The global food market is valued at £7.7 trillion but only 1% of it is currently online. Contrast that with the digital disruption of countless other industries - from banking and travel to retail and communications - it's clear that our journey in the food sector has only just begun.

We are already a multi-billion pound company that is more than doubling in size every year. Deliveroo came top in the FT's' list of Europe's fastest growing 1000 companies in 2018, and we were the first company ever to win Deloitte's 'UK Top 50' two years in a row. Yet most of the extraordinary value this company will generate lies ahead of us.

The Role

As the CRM Manager for Europe you’ll provide a best in class CRM strategy across our european countries (France, Italy, Spain, Netherlands & Belgium) that ultimately leads to increased engagement and overall increased value to both the customer and Deliveroo.  CRM is a core pillar of our Global and Local strategies, and a key aspect of this role will be to collaborate across the Central CRM team and the Local CRM/Marketing functions to ensure that customers receive a consistent, coherent experience across all areas of CRM channels, campaigns and initiatives.

You’ll be passionate about CRM technology, with the ability to communicate effectively across stakeholders and develop relationships across multiple local Marketing teams.  Articulating specific and measurable business objectives, alongside established CRM KPIs, you’ll be responsible for planning CRM activities, and executing the CRM strategy and toolkit in order to build engagement and loyalty across our customer segments.  Based in London with the Central CRM team, you will be the connection through to the local marketing teams who ensures consistency, best practice and efficiencies across all CRM activities within those regions.

You’ll  consistently put the customer at the centre of your decision making and campaign execution. You'll be the kind of person who can’t wait to look at your metrics soon after a send, and you'll get excited about new ideas, new channels and new campaigns. You'll work well with others and arrive at kick-off meetings for a new campaign full of ideas, based on what we've learnt through data and your own inspiration.  

Responsibilities

  • Drive the planning & implementation of CRM activity, ensuring coordination with key stakeholders within the local teams
  • Work with the CRM function within Local marketing teams to plan activity and execute CRM strategy and toolkits across European markets, in order to build engagement and loyalty with our customers 
  • Champion and deliver a consistent approach across CRM through planning between central and local functions
  • Deliver, train and support new central CRM functionality across local teams
  • Capture requirements for additional CRM functionality from local teams and feed into CRM product roadmaps
  • Specify, communicate and measure against key CRM KPIs to drive improvements across CRM performance
  • Build and drive test and learn programs to develop & optimise CRM best practices
  • Be comfortable with data targeting, segmentation & analysis - pulling it, manipulating it and interpreting it
  • Proactively communicate with stakeholders to ensure workloads & deadlines are managed efficiently (we love Slack channels for everything)
  • Conduct post campaign reporting, pulling out the most interesting lessons and using these to guide your future ideas

Requirements

  • Bachelor's Degree (Marketing or Business preferred) or strong relevant experience
  • A minimum of 3-4 years email application experience
  • Experience of working with central and local functions
  • Ability to coordinate with multiple stakeholders
  • French speaker preferred 
  • Highly computer literate with:
  • HTML familiarity (ability to understand where changes need to be made)
  • CSS (preferable)
  • Adobe Creative Suite – Photoshop (preferred)
  • Email deployment experience (Braze experience preferred)
  • Data visualisation tools (Looker experience preferred)

Life at Deliveroo

We are a small team, with very large impact, seeking to answer some of the most interesting questions out there. We move fast, we're always looking for new ideas and we're very transparent about the decisions we make and why we make them.

There are so many questions we need to answer and plenty more we haven't even encountered. How do data and technology help restaurants to grow as consumer habits change? How can we predict what someone wants to order for dinner long before the idea has even crossed their mind? At Deliveroo these are just some of the tough problems we are solving - and there is no challenge that cannot be yours. No solution is owned by a particular team, which means the scope for growth and personal impact is enormous.

Benefits And Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

In 2018 we announced our decision to give every employee equity in the company. We did this because we wanted all of our employees, regardless of location, level or role to be owners and because we believe that this is the right thing to do. We believe this helps build a culture where everyone is committed and able to share in the company's success.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-up's around.

Job Type

full-time

Posted

5 days ago

Description

We are as invested in your career as you are.
As you navigate through these uncertain times, know that Pinkerton has been a stable, thriving corporation for over 170 years. As recognized leaders around the globe in the corporate risk management industry, you can rest assured that joining us now means moving to a future-looking company. We are here today, will be here tomorrow, and are a thriving community of over 2,000 risk management professionals.

This is just one of the several exciting career opportunities that are currently available.

JOB SUMMARY: After several years in development, Pinkerton has launched a series of AI-driven risk management and intelligence reports and products. The Product Sales Manager will be a key team member to direct sales and growth of Pinkerton's Product Division. The role will have a key focus on lead generation, conversion and expansion within new and existing customers.

Details

Essential Functions
 
  • The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
  • All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
  • Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
  • In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.
  • All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.
The Essential Functions Include:
  1. Represent Pinkerton's core values of integrity, vigilance, and excellence.
  2. Support the success of Pinkerton's Product Division.
  3. Identify stakeholder targets within various distribution channels and create communications plans to drive the sales and marketing strategy.
  4. Be the driving force behind product sales, constantly generate leads, establish and maintain relationships with new and existing clients.
  5. Develop eCommerce sales strategies to meet revenue and growth targets.
  6. Collaborate with internal teams including product development, tech, marketing, operations, and customer service to optimize and build amazing customer experiences.
  7. Partner with Product Director to create eCommerce and sales strategies to meet growth targets and budget.
  8. Maintain constant awareness of competitive landscape, their products, marketing and sales strategies.
  9. Develop, manage and own relationships with channel partners and associates, as assigned, to meet new sales, net change, and customer retention goals.
  10. Implement and utilize analytics and leverage sales tools to track sales trends and identify opportunities for growth.
  11. Participate in business development activities including prospecting, sales presentations, RFPs, and contract negotiations.
  12. Serve as Pinkerton's Product SME.
  13. All other duties, as assigned.


Minimum Hiring Standards

Additional qualifications may be specified and receive preference, depending upon the nature of the position.
  • Must have at least Level 2 qualification or equivalent.
  • Must be willing to participate in the Company's pre-employment screening process including drug testing and/or background investigation.
  • Must be at least 18 years of age.
  • Must have a reliable means of communication (i.e., email, cell phone).
  • Must have a reliable means of transportation (public or private).
  • Must have the legal right to work in the United Kingdom.
  • Must have the ability to speak, read, and write English.


Education/Experience

Bachelor's degree and three years of related experience or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.

Competencies
 
  • Able to carry out responsibilities with little supervision.
  • Able to multi-task and organize workload for effective implementation.
  • Able to interact effectively at all levels and across diverse cultures.
  • Excellent written, verbal, and presentation skills.
  • Able to adapt as the external environment and organization evolves.
  • Effective independent judgment and decision-making ability.
  • Able to manage multiple projects simultaneously with competing priorities and deadlines.
  • Attentive to detail and accuracy.
  • Able to analyze complex situations and recommend solutions.
  • Effective analytical and problem-resolution skills.
  • Consistently delivers on commitments and achieves expected business results.
  • Computer skills; Microsoft Office, and CRM.


Working Conditions

With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:
  • Must undergo and meet company standards for background and reference checks, drug testing, and/or behavioral selection survey.
  • Maintain composure in dealing with authorities, executives, clients, staff, and the public occasionally under conditions of urgency and in pressure situations.
  • Exposure to sensitive and confidential information.
  • Regular computer usage.
  • Ability to handle multiple tasks concurrently.
  • Must be able to see, hear, speak, and write clearly in order to communicate with employees and/or customers.
  • Manual dexterity required for occasional reaching and lifting of small objects and operating office equipment.
  • Close and distance vision and ability to adjust focus.
  • Frequent sitting.

Pinkerton is an equal opportunity employer and provides equal opportunity to all applicants for all positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status or any protected status by local, state, federal or country-specific law.


About the Company

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Pinkerton

Risk management and security is not just what we do — it’s our calling.

We trace our roots back to 1850, when Allan Pinkerton founded Pinkerton’s National Detective Agency. During our rich history, we’ve created the forerunner to the U.S. Secret Service, hired America’s first woman detective, and have remained the industry leader in developing innovative security and risk management solutions for national and international organizations.

Today, we combine our 170 years of legacy and institutional knowledge with technology informed by our expertise to protect and create value for our clients across the globe. From brains to boots, we purposefully infuse integrity, vigilance, and excellence into our work. Our connected network of resources allows us to learn, anticipate, and deliver new and specialized solutions that span the spectrum of our clients’ needs, from strategy to implementation. No matter when, no matter where, we pride ourselves on being there for our clients.

With a unified sense of purpose, our global force of Pinkerton agents and support functions band together to become something more than colleagues — we are a family. With every new career opportunity, we seek candidates with diverse experiences, perspectives, and backgrounds.

Company Size

1,500 to 1,999 employees

Founded

1850