At MSC, we pride ourselves on driving ambition, standing by our values and investing in our people. We have a people-centric mindset, whether that’s our associates or our customers, people are at the heart of what we do. Exceptional service delivered through exceptional people. Unlock your full potential with MSC!

About us

We are a leader in the supply of Metalworking and Maintenance, Repair and Operations products and services, currently employing over 240 people from our head office in Wednesbury.

We are transforming the metalworking industry and changing the world of industrial product distribution.

We are standing out from the crowd, breaking new ground and helping our customers become the best that they can be.

We need people who are curious, hungry, emotionally intelligent, self-aware, humble, and above all willing to learn.

Why work with us

We have a simple, but genuine belief: our people deliver results; therefore, we look after our people. 

Your professional and personal development is just as important to us, as it is for you. We are truly committed to unlocking your full potential and recognising your every achievement. 

You will be immersed in our people-centric culture and you will feel the difference here, we guarantee it!

We really are an ambitious bunch and we know that to achieve our goals, we need more talent. That’s where you come in! 

Your part in the team

As a Customer Service Associate at MSC, you will form part of our Customer Service team and you will play an integral part in our Customer Experience department. Your role is to communicate with our customers to address and solve any problems they encounter. By putting our customers first, you will provide an exceptional experience, ensuring their ongoing business with MSC.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               

The impact you will have

By now we hope MSC sounds like the right place for you to start or take the next step in your career. We’re sure you want to join a business where you can make a difference, at MSC, you can.

We truly value our customers and we put them at the heart of everything we do. We are committed to going above and beyond for our customers and strive to exceed their expectations at all times. You will contribute towards exceeding our customer's expectations daily, whilst ensuring that they’re always satisfied and happy with MSC.

We have worked hard to earn our great customer service status and we continue to further develop our reputation. This will be at the forefront of your mind when talking to customers, ensuring that all problem resolution is handled in a way that maintains customer relationships. By doing this, you are directly contributing to building our brand, which is essential for our ongoing success.

You will also be joining our team with a fresh perspective and you can make a real impact by asking questions around the way we do things. You will help us to continuously improve our business and we will value and consider everything that you say.

What you will need to succeed and help transform our business

Our Customer Experience department is fast-paced and for you to thrive in this environment, you’ll need to bring your excellent multitasking and organisational skills. You’ll have to manage your emails, handle phone calls and address existing customer cases that are assigned to you, all whilst delivering a positive customer experience.

You’ll also need excellent communication skills to succeed as a Customer Service Associate. We pride ourselves on being to actively listen to our customers and provide solutions and insight accordingly. You will access various channels of communications and it is essential you utilise them to achieve the desired outcome. Communicating with your team will allow you to share knowledge and experience, to provide our customers with the most informed solutions.

You’ll have to reach out regularly to our suppliers to acquire information to feedback from our customers. It can occasionally take a while to establish the right information, so you’ll need to adopt a tenacious approach when trying to ascertain that information.

Finally, you will need to be someone who can drive results. We hold ourselves to a high standard and this standard is crucial to the ongoing success of our business. 

Life as an associate – The Perks 

As a business, we truly believe in the importance of a healthy work-life balance and our associate benefits offering reflects this. By becoming an MSC associate, you will gain access to a platform that provides 100’s of discounts on huge retail names…who doesn’t love a saving? 

Other benefits include:

-         25 Days holiday entitlement + Bank Holidays

-         Company Pension Scheme matched up to 10% of your annual salary

-         Private Medical Insurance

-         Life Insurance – 6x annual salary

-         Associate discounts and incentives

-         Free on-site parking

-         Cycle to work scheme

-         Discounted health cash plan

At MSC, we pride ourselves on driving ambition, standing by our values and investing in our people. We have a people-centric mindset, whether that’s our associates or our customers, people are at the heart of what we do. Exceptional service delivered through exceptional people. Unlock your full potential with MSC!

Shifts: Monday -Thursday 12.00 pm – 4.00 pm and Friday 10.00 am – 2.00 pm

About us

We are a leader in the supply of Metalworking and Maintenance, Repair and Operations products and services, currently employing over 240 people from our head office in Wednesbury.

We are transforming the metalworking industry and changing the world of industrial product distribution.

We are standing out from the crowd, breaking new ground and helping our customers become the best that they can be.

Our unique approach enables partnerships with our customers to understand their business and take on their challenges to provide solutions on how to build better businesses. 

We need people who are curious, hungry, emotionally intelligent, self-aware, humble, and above all willing to learn.

Why work with us

We have a simple, but genuine belief: our people deliver results; therefore, we look after our people. 

Your professional and personal development is just as important to us, as it is for you. We are truly committed to unlocking your full potential and recognising your every achievement. 

You will be immersed in our people-centric culture and you will feel the difference here, we guarantee it!

We really are an ambitious bunch and we know that to achieve our goals, we need more talent. That’s where you come in! 

Your part in the team

As a Contact Centre Associate, you will form part of our Contact Centre team and you will play an integral part in our Customer Experience department. In your new role, you will be the first person that the customer engages with when calling MSC and your goal will be to provide a great experience through exceptional service whilst processing orders and quotes.

The impact you will have

By now we hope MSC sounds like the right place for you to start or take the next step in your career. We’re sure you want to join a business where you can make a difference, at MSC, you can.

We truly value our customers and we put them at the heart of everything we do. We are committed to going above and beyond for our customers and strive to exceed their expectations at all times. You will contribute towards exceeding our customer's expectations daily, whilst ensuring that they’re always satisfied and happy with MSC.

Being the first person that our customers talk to makes you a significant part of their journey with MSC. By positively representing the MSC brand and confidently outlining what they can expect from us, you will make a memorable first impression. This will be the foundation from which we will build on to form a long-standing partnership with our customers. Therefore, your initial involvement will directly impact our ability to grow as a business and exceed our customers’ expectations.

Whilst speaking to our customers, you will be able to gain firsthand insight into their business and their objectives. By adopting a proactive approach, you will be able to liaise with our sales functions with a view of providing solutions for our customers. Sharing this knowledge will allow our brilliant sales teams to do what they do best. We need you to have meaningful conversations with our customers and position MSC as a vehicle to enable their growth.

You will also be joining our team with a fresh perspective and you can make a real impact by asking questions around the way we do things. You will help us to continuously improve our business and we will value and consider everything that you say.

What you will need to succeed and help transform our business

We trust that our people will be able to teach you the role-specific skills, but for you to truly succeed at MSC you will embody our values. With the right attitude and an open mind, you can help us transform our business.

Our Customer Experience department is fast-paced and for you to thrive in this environment, you’ll need to bring your excellent multitasking and organisational skills. You’ll have to manage your emails and handle phone calls whilst displaying attention to detail and ensuring that your customers receive a positive experience. 

You’ll also need excellent communication skills to succeed as a Contact Centre Associate. We pride ourselves on being able to actively listen to our customers and have productive conversations. You will access various channels of communications and it is essential you utilise them to achieve the desired outcome.

Our customers are the key to our growth, and we are committed to providing a great experience. So, using your customer-centric mindset, you will ensure that your activities align with our belief in providing a world-class customer experience. By doing this, you are directly contributing to building our brand, which is essential for our ongoing success.

Finally, you will need to be someone who can drive results. We hold ourselves to a high standard and this standard is crucial to the ongoing success of our business. 

Life as an associate – The Perks 

As a business, we truly believe in the importance of a healthy work-life balance and our associate benefits offering reflects this. By becoming an MSC associate, you will gain access to a platform that provides 100’s of discounts on huge retail names…who doesn’t love a saving? 

Other benefits include:

-         25 Days holiday entitlement + Bank Holidays

-         Company Pension Scheme matched up to 10% of your annual salary

-         Private Medical Insurance

-         Life Insurance – 6x annual salary

-         Associate discounts and incentives

-         Free on-site parking

-         Cycle to work scheme

-         Discounted health cash plan

Ultimately, we identify talent in people who can demonstrate our values and the behaviour required to thrive in our business. So, if you can operate effectively in a team, demonstrate customer-centricity, and are eager to make a difference then we would love to hear from you. 

Customer Service Representative
This is a test job – do not apply

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

Sales, commercial, marketing, sales, customer service, customer service representative, support, commercial.

This is a test job – do not apply

Part time - 10 hours per week - 6 Month Fixed Term Contract

Mon - Sun : Evenings and Weekends, between 1pm - 10pm

£8.72 per hour

We believe anyone can improve their home to make life better.Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and you’ll be a big part of this.

Join our team, and you’ll do so much more than stack shelves. You’ll become an expert. A trusted advisor. An inspiration as well as a guide. The person who gets to know all kinds of customers and understand their home improvement projects, before opening their eyes to what’s really possible. Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great. But truly great customer service will be your main aim.

Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll feel right at home with us. You’re friendly and outgoing, and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.

As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! 

As part of a great team, you’ll be supported to grow and encouraged to explore new career directions within the business and the wider group. And, because you’ll be inspiring great things for our customers and the whole business, you’ll do work worth caring about. 

• Annual leave entitlement of 28 days a year pro rata for the first 12 weeks, and 33 days per annum thereafter (including bank holidays)
• Bonus scheme
• Free parking available
• On-site subsidised canteen
• Randstad Worker Benefits App

• £9.50 PER HOUR
• • Increasing to £10.52 PER HOUR after 12 weeks!

• Monday to Friday - 40 hours per week (5 week rotating shift pattern) 07:00AM-16:00PM, 08:00AM-17:00PM, 08:30PM-17:30PM, 09:00-18:00PM, 11:00AM-20:00PM
• Rotating Saturdays, 08:00AM-17:00PM
• • 8 hour shift
  • 2 out of 5 rota
  • 1 day off in lieu during the week
• Rotating Sundays, 09:00AM-12:00PM
• • 3 hour shift
  • 1 out of 5 rota
  • Time off in lieu during the week
• For the first 2 weeks you will be required to complete a training programme (paid training). This will be Monday to Friday 8:00am to 17:00pm or 8:30am to 17:30pm and then from week 3 you will fall into the rotating shift pattern.

• You will be responsible for providing world class customer service, undertaking all relevant customer interactions and the accurate capture of customer data
• You will advise customers of the best services available to them, maintaining relationships and using your initiative to resolve queries and complaints
• You will receive extensive training and so will be able to provide the best technical advice and support to customers to ensure their needs are met and their expectations exceeded
• Working within a great team you will contribute to the overall performance and work towards achieving and maintaining the department and your own personal goals

• Previous experience in a Customer Service role/environment and/or be familiar with working within a contact centre environment would be an advantage
• IT literate with a good standard of literacy and numeracy and possess GCSE grade C or above in English and Maths
• Excellent attendance record and be punctual
• Quick thinking and able to problem solve/use their own initiative
• Personable with the ability to build strong relationships with customers and colleagues in a pressured environment
• You'll need to be flexible to work between 7am to 8pm Monday - Friday, 8am to 5pm on Saturdays and 9am to 12pm on Sundays. You will get to see your rota 4 weeks in advance.
• All Applicants must be prepared to undergo a Sanction and CRB check.

The ideal candidate for the Customer Service Advisor (Escalations) will have:

• Worked within a Call Centre & Customer Service environment with end user customers (B2C)
• Excellent customer service skills with high levels of empathy
• Proven ability to handle escalated complaints/ queries through to satisfaction
• Worked with vulnerable customers
• Ideally worked within an Engineering/ Installations business working with sub-contractors

£10.40 per hour + holiday pay

Monday to Friday 9-5 role

Weekly pay = self serviced via an online portal

Opportunity for a permanent role

A fabulous opportunity has arisen in Redditch for a temporary Customer Service Advisor (Escalations). There will be a permanent role available for which this individual will be considered.

Customer Service Advisor needed in Oldbury £10.83ph PAYE - Reference:330991

This is working full time hours on a temporary contract basis

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to 

katie@essentialemploy.co.uk

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

You can also follow us at Twitter/Facebook/LinkedIn or via our website www.essentialemploy.co.uk.

Does a fast paced, sales through service, customer centric role excite you?

If so, then our client would love to hear from you.

Our client is an outsourcing company who have been serving the Motor Industry for over 12 years and they’re still expanding.

Telephone based, their Contact Centre Advisor’s primary focus is to ensure customer’s vehicles are booked into the relevant dealerships across the whole of the UK giving helpful advice and customer care excellence throughout the journey to both customers and to the dealership staff. We are looking for full time employees with 2 years previous selling experience.

What are they looking for in our Contact Centre Advisor?

-  A personable, friendly telephone manner
- Good IT skills
- Able to demonstrate Customer Care excellence
- Previous selling skills
- Confident communication skills
- Good attention to detail
- Enthusiastic work attitude
- A team player
- Target driven

What are the benefits of joining their team as a Contact Centre Advisor?

You will be employed on a full time permanent basis and in return receive a competitive salary PLUS excellent benefits.

You will be working 40 hours a week within a weekly based rota.

Shifts are dependent on teams, our opening hours are 8:00am – 7:00pm Monday to Friday, 8:30am - 12:30pm Saturday.

Also, as their Contact Centre Advisor they offer,

- Full Induction and ongoing training plans.
- 30 days holiday (including bank holidays)
- Free on-site car parking
- Contributory Pension Scheme
- Health cash plan once passed probation
- Career progression actively supported

If this sounds like you and you would like to join them as a Contact Centre Advisor please click ‘Apply’ now. They’d love to hear from you!