Sales Support Administrator
Greensquares
Merthyr Tydfil, WAGreensquares have an exciting opportunity for a Sales Support Administrator to join their team based currently in Cardiff but relocating to Merthyr Tydfil in early 2022.
Location: Merthyr Tydfil (relocating from Cardiff to Merthyr Tydfil in early 2022)
Salary: up to £23,000 per annum pro rata
Contract: Permanent, full time
Starting: March 2021
Hours: 9am - 5pm Mon - Fri
Holidays: 25 days (pro rata) plus bank holidays
Sales Support Administrator - About Us:
Greensquares is one of the leading companies for outdoor living products. Using only the highest quality low-maintenance products, we're dedicated to helping our clients get more from their outdoor space. With a large customer database and an excellent working environment, we are looking for a strong candidate to take up a 6-month Sales Support Administrator role located at our head office in Cardiff.
Sales Support Administrator - The Role:
To assist sales team in their daily functions. Reporting to the Sales Manager, you will perform sales-based operational tasks to strengthen our customer service and achieve targets
Sales Support Administrator - Key Responsibilities:
- Support the sales team by answering phone calls & assisting with enquiries
- Liaise with clients, suppliers, and our transportation company
- Damage, complaint and warranty handling
- Processing refunds & credit notes
- Distribution of website enquires to the sales team or relevant department
- Process orders from our ecommerce website
- Assist with aged debtor anomalies & orderbook
- Update sales team & clients of any key changes
- Follow up with clients for feedback, reviews & project photos
- Direct contact for sales team members who are out of the office
Sales Support Administrator - You:
Essential
- Excellent communication skills
- Ability to multi-task, prioritise and manage time effectively
- Complaint management experience
- Customer service experience
- Professional telephone manner
- Ability to work under own initiative
- Computer literate with experience of Microsoft Excel, Word.
- Minimum 2 years previous experience within similar role
- Tenacious can-do approach
Desirable
- Knowledge of installation or building trade
- Experience using Salesforce CRM
- Experience using Sage 200
To submit your CV for this exciting Sales Support Administrator opportunity, please click 'Apply' now.
Customer Administration Support
Randstad CPE
Caerphilly, WACustomer Administration Support
Randstad Engineering are currently recruiting for a Customer Services Administrator to work for an industry leading manufacturer of steel construction products. This role is a 3 month contract working 37.5 hrs per week, with the annual salary equating to £21k.
Key Responsibilities
- Managing Catnic's customer aged debt
- Liaising with customers via telephone and email
- Reviewing sales invoice information
- Recording and monitoring feedback from customers in Microsoft Excel
- Communicating with colleagues in various teams across other sites
Skills Required
- Good communicator via the telephone, in person and email.
- Good working knowledge of Microsoft Excel is essential.
- Previous experience of SAP and Tropos or a Enterprise Resource System is helpful but not essential
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Business Support Executive / Client Services Assistant
BioCatalysts
Cardiff, WA
Job Title: Business Support Executive
Location: Nantgarw, Cardiff
Salary: £24,000 per annum + bonus + substantial benefits
Position: Permanent, Full Time
Closing Date: 8th March 2021
The company is a customised enzyme discovery, development and manufacturing company based in the UK, with a subsidiary in Illinois, USA. They work with customers, many of which are the top blue chip food companies, to provide unique enzyme solutions that will help them solve process problems, valorise waste, facilitate a biochemical reaction or deliver competitive advantage through using a unique product.
- Do you have a passion for providing first-rate customer service?
- Would you find it rewarding working within the Commercial Team for an expanding cutting-edge biotechnology manufacturer?
If yes, then there's an exciting opportunity for you to play a key role working alongside the professional and talented Commercial team to support technical sales enquiries, providing pricings for customers, as well as providing sales forecast for the business.
Key Requirements:
You will not be afraid to pick up the phone and talk to customers in a professional manner, along with a natural ability to develop strong relationships across the business in a friendly and enthusiastic way. You must be confident, inquisitive with a commercial flair and have the ability to discover exactly what the customer needs by asking the right questions and delivering a solution that will engage and ultimately, exceed their expectations.
Experience of working in a commercial or customer service environment will be a distinct advantage but is not essential. In addition, a relevant higher education qualification or equivalent will also be help. However, they will offer you a broad range of experiences supported by learning, coaching and support from some of their talented people.
If you are someone who loves learning, is persistent, has the desire to get things done and deliver what you promise to customers, please click on the APPLY button where you'll be redirected to the careers page to complete your application.
Candidates with experience of; Sales Support, Sales Administrator, Sales Admin, Administrator, Customer Services, Customer Sales, Customer Sales Associate, Customer Services Administrator, Client Services, Customer Service Advisor may also be considered for this role.
Customer Service Administrator
Randstad Financial Services
Cardiff, WAAre you an experienced Administrator with Customer Service experience who is immediately available? Keen to work for one of the UK's largest and most respected financial services and asset management companies? We have an exciting opportunity for you to join one of our leading clients in Cardiff central.
What will you be doing?
You'll be the first point of contact for our pension customers and clients; we'll train you so you have all
the knowledge and skills needed to deliver an outstanding service to our customers and clients. You'll
be helping us become the long term savings partner of choice for all of our customers and clients.
What we're looking for:
- Administration and customer service background
- Understanding of quality framework measures and controls
- Be able to team work, build trust and respect with others, sharing best practice and ideas.
- Good working knowledge of Pensions Products
- Demonstrate understanding of the Investment fund range
- Demonstrate understanding of the claims and benefits available
- Understanding of Pension environment
- Adherence to all regulatory requirements including DPA, GDPR, KYC, Complaint Handling and role of the FCA
Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
General Practice Receptionist
National Health Service
Blackwood, WAJob Reference: 040-W93011-014-0321
- Employer:
- GP Practices - Aneurin Bevan University Health Board
- Department:
- Blackwood Medical Group
- Location:
- Blackwood
- Salary:
- £9.02
The successful candidate will be employed by the GP Practice/Medical Centre, not Aneurin Bevan University Health Board
We are looking for an enthusiastic and committed Receptionist to join our busy, thriving practice. We operate from 2 sites (Avicenna Medical Centre and Oakdale Medical Centre) providing high quality care to our patients.
Candidates must be computer literate and have an excellent telephone manner. Previous experience in a surgery environment and experience of Vision computer system a distinct advantage, however full training will be given. Duties include answering the telephone, booking appointments, patient follow up for test results, generating repeat prescriptions, contacting patients for recall and action needed following hospital appointments.
This is a very challenging and rewarding post where duties are varied. Immediate start available.
You will support the team to deliver excellent Customer Service with energy and enthusiasm, encouraging constantly improving services for our Patients. You will also provide administrative support to the clinical team
The contracted hours are between 7:45am and 8pm, however the work patterns for this vacancy will vary between 8.30am to 6.30pm, flexibility to cover early or late shifts, holidays and sickness is essential.
20 hours per week.
Aneurin Bevan University Health Board reserves the right to close this vacancy early on behalf of the Practice, after 24 hours if a large number of suitable applications are received. Therefore, we encourage early applications to ensure consideration for this post.
Receptionist
National Health Service
Treharris, WAReceptionist
Nelson Surgery
The closing date is 12 March 2021
Job overview
Job Specification
Nelson Surgery are looking to recruit a reliable, enthusiastic, well-motivated GP receptionist to work as part of our reception team in supporting patients and clinical staff at the surgery. We are looking for an individual who has a team work ethic to engage with patients to deliver high quality care and services to our patients.
We are a small, friendly practice in a village setting. Previous experience as a receptionist would be desirable but not essential as full training will be given.
The role is part time (20 hours - afternoons) with a view of additional hours to cover sickness/holidays where needed.
Candidates will need to be flexible to support the demands of current primary care needs.
Main duties of the job
To be responsible for undertaking a wide range of reception and administration duties and providing general support to the surgery team.
Duties include, but are not limited to;
Greeting patients and providing a courteous and helpful service to patients.
Making telephone calls both incoming and outgoing.
Dealing with general enquiries and booking appointments.
Process repeat prescriptions requests
To ensure the reception area is maintained and all patient leaflet hand outs and general reception supplies are up to date and stocked.
To maintain patients manual and computerised records in accordance with our practice policy. This includes filing, scanning correspondence in to the medical records.
Processing incoming mail
Please see full duties listed in job description advert.
About us
Small village practice with friendly, supportive staff.
Successful applicants can join the NHS pensions team after successfully completing their training period.
We hold the right to withdraw this application once the position has been filled.
Job description
Job responsibilities
Job Description
Nelson Surgery are looking to recruit a reliable, enthusiastic, well-motivated GP receptionist to work as part of our reception team in supporting patients and clinical staff at the surgery. The role is part time (contracted 20 hours- afternoons) with a view of flexible additional hours to cover sickness/holidays where needed.
Person Specification
Qualifications
Essential
- Qualifications
- Essential
- Educated to GCSE level or equivalent
- Desirable
- GCSE Mathematics & English (C or above)
Desirable
- Essential
- Experience of working with the general public
- Desirable
- Experience of administrative duties
- Experience of working in a health care setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Nelson Surgery
Address
Nelson Surgery
Bryncelyn
Nelson
Treharris
Mid Glamorgan
CF46 6HL
Employer's website
Reception (30 hours per week)
Randstad Business Support
Pontypridd, WAAbout Our Client
This is a really lovely Temporary to Permanent opportunity for a talented Receptionist to join a lovely organisation based in Church Village.
You will be working 30 hours per week between Monday and Friday (earliest start 7.30am, latest finish 6.30pm)
Job Responsibilities:
You will be responsible for providing a warm welcome to people calling in to the organisation, liaising with internal staff, making bookings and other general admin tasks.
Preferred Skills:
Our preferred candidate will already have Reception experience or a great Customer Service background.
Personal Attributes:
The successful candidate will be open and friendly, have a great work ethic and is able to pick up new IT systems quickly and effectively.
Associated Benefits:
You will benefit from weekly pay whilst on the temporary contract before going permanent, lovely working hours, a great location and a lovely team.
Please click APPLY NOW for further information.
Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
Customer Sales Representative Bestway Van Sales
Bestway
Batleys Hadfield Road CardiffCustomer Sales Representative Bestway Van Sales
- £25k - £30k OTE per annum + enhanced bonus and commission scheme
- Exceptional bonus & commission scheme, fantastic supplier incentives, 22+8 days holiday, pension, tablet, phone & depot membership card
- Full Time Monday - Friday
- Permanent
This is an exciting opportunity to join the industry leading and award winning Bestway field sales team, to start or further your career in sales. Joining the ‘Grocer’s Logistic Supplier of the Year Winner (2019)’, your main responsibility is to deliver a fantastic service to our extensive customer base and represent both Bestway Wholesale and brand leading manufacturers selling our vast range of market leading FMCG products.
Enjoying the freedom to drive your own success, you’ll take your career in sales to the next level with the UK’s largest independent food and drinks wholesale group. Letting your customer service skills shine, you’ll build strong relationships with your customers to understand and meet their individual needs.
Our 3-week in depth and professional training programme will give you all the skills, knowledge and confidence you will need to succeed. So, you could soon find yourself following set journey schedules and making planned and unscheduled sales visits to retailers. Following a successful period as Assignment CSR you may be allocated your own local territory and van, your role will involve growing existing sales and developing new business across your sales territory, cash handling and stock management.
Someone who knows what great service looks like and shares our passion for providing customers with the right products, you must have a full UK driving licence and the motivation to exceed sales targets. A self-motivated team player and confident communicator, with a can-do attitude, you should also be passionate about building strong customer relationships.
We’ll reward your hard work and customer service skills with a great package. In addition to a competitive salary, we offer a bonus and commission scheme and 22 days holiday, plus 8 statutory holidays. You could also look forward to a pension, tablet, phone and a depot shopping membership card that can be used across all of our sites.
If you are looking to launch or grow an exciting career in sales, join the Bestway family and take our great proposition to retailers in your community. To apply, please…
Customer Care Colleague (Freelancer)
Barclays
Treorchy, WANo previous banking knowledge is needed. You can apply from the retail, hospitality, travel or any customer related industry. Your integrity, communication and empathy is what we are looking for.
Contract Length: 6 months (With possibility to extend)
Work Pattern: Monday, Wednesday, Thursday and Friday 9 - 2.15 and Saturdays on a rostered basis with time off in lieu during the week
Hours per week: 21
Location: 100/101 Bute Street Treorchy, CF42 6AN
Barclays Bank is looking for Customer Care Colleagues to join their team on a contract basis to provide an exceptional customer experience. You will be helping customers to achieve their ambitions and meet their day to day banking needs.
This is an amazing opportunity to pick-up new skills and help create moments that deeply matter to customers. One connection built, one problem solved, one relationship at a time.
How are you going to help Barclays’ customers?
· Understanding Barclays’ products and services
· Using initiative in developing resolutions by telephone, electronic communications (e.g. email, SMS, Chat) or in person, depending on customer preference, ensuring solutions to derive the right outcome and exceed customer expectations
· Delighting the customer by offering a professional, caring, consistent and outstanding level of service
· Building meaningful relationships with customers
· Being proactive, present and engaging with clients and colleagues
· Sharing new ideas of how to improve things
· Providing effective banking hall coordination assisting customers and providing everyday banking solutions where appropriate
· Undertaking till management and till balancing and taking responsibility for cash management and controls
· Completing all back office and administration activities such as updating customer records and building customer contact information
· Being proactive in understanding the short, medium and long term customer needs and seeking to provide personalised and effective outcomes for the customer and the bank at the first point of contact, handing off to the relevant experts where appropriate
You will enjoy this role if you are…
· Experienced in communicating with people and give customers a seamless service
· Proven ability to use Microsoft Office tools to a high standard
· Very organised
· Able to effectively manage your customer diary and react to periods of heavy customer footfall
· A strong and empathic communicator
· A real team player
About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.
Our Values
Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.
Our Diversity
We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.
Patient Care Administrator/Receptionist
National Health Service
Cardiff, WAPatient Care Administrator/Receptionist
Westway Surgery
The closing date is 15 March 2021
Job overview
We require a Patient Care Administrator for 16 hours per week, to join our busy friendly Practice serving 8000 patients withfive GP Partners. We are looking for an enthusiastic, flexible team player with excellent communication skills and the ability to work under pressure. We offer generous terms and conditions and training opportunities. The successful candidate will perform all general administrative and care navigation tasks.
Main duties of the job
To work as part of a combined team to ensure the smooth running of the practice. To present a calm, friendly and professional image to all patients and visitors to the practice. To ensure all administrative and reception duties are performed effectively to the required standard, meeting the objectives of the practice. Responsible for undertaking a wide range of administrative duties on behalf of the Doctors. To maintain a high level of strict confidentiality on matters relating to the practice and its patients at all times in line with the Data Protection and GDPR Acts. You must be able to use your own judgement, be resourceful and able to work under pressure. You must have excellent communication skills. You must be reliable and flexible.
About us
Westway Surgery Practice ethos: We aim to work with patients, other healthcare staff and community providers to provide safe, evidence based and patient-centred primary care, based on clinical need. This is underpinned by a commitment to fairness to each other, to our staff and to our patients. The practice should be financially secure and sustainable in order to provide security for our partners, staff and patients, rather than maximising profit. We aim to be a place where people want to come and work, where they feel valued and able to contribute.
Holiday entitlement: 23 days increasing annually to a maximum of 29 days plus bank holidays
NHS pension scheme
Tess.raybould@wales.nhs.uk
Closing Date: Monday 9th November 2020 at 23:59
For an informal discussion please e mail:
Tess.raybould@wales.nhs.uk
Job description
Job responsibilities
General Duties
Have a good knowledge and understanding of our repeat prescription procedures and be able to advise patients accordingly.
Registering new and temporary patients, including the data entry of any relevant information.
Process and action appropriately death notifications.
Action tasks set by clinicians via the clinical systems and email.
Action all incoming and outgoing faxes and any emails received in to the practices generic email accounts.
Open and distribute practice post as instructed and process any outgoing mail as needed.
Scanning of patient related documentation and attaching scanned documents to patients healthcare records, this includes mail received electronically via WCCG.
To receive incoming and initiate outgoing telephone calls dealing with all queries as they arise in a timely manner.
Administrator Duties
Ensure that repeat prescription requests from patients, nursing homes and pharmacies are done accurately and efficiently following our protocols.
To provide an efficient audio, copy typing and word processing service for all GPs as required. This includes typing of letters, reports, patient referrals and minutes, using Lexacom and WCCG.
Deal with requests for information e.g SARS, copies of medical records, insurance, solicitors, DVLA, Jobcentre forms including the receipt of fees for such reports.
Process all completed medical reports / forms including attaching invoices and ensuring payment is going to the correct person etc.
Deal with GP Links including the amendment and deduction of patients records, GP to GP incoming records, online prescriptions and allocating out of hours reports and test results.
Process our internal electronic workflow system and deal with any queries as they arise.
Read coding medical data and inputting confidential information into clinical system and computerised medical record of patient.
Carry out system searches and complete audits as required.
Manage all administrative queries as necessary
Reception Duties
Answering incoming phone calls, dealing with the patient requests appropriately or transferring them to other team members as required.
Greet all patients and visitors to the practice in a polite and friendly manner, signing them in and directing them as needed.
Process requests for appointments of all types, including telephone advice and house calls and book appointments in line with our practice policies, utilising the practice systems.
Signpost/recommend and refer patients to the correct services.
Initiate contact with external agencies as requested e.g. referrals to district nurses.
Monitor the practice appointment system, keeping any patients waiting updated if doctors are running late etc.
Monitor the wellbeing of patients in the waiting room, including being able to recognise anyone that may require more urgent attention and bring them to the attention of the relevant clinician.
Take messages as needed for all other staff members, passing them on using the appropriate messaging tool and ensuring message is received accordingly.
Receive deliveries from third parties ensuring that relevant staff members are advised promptly, stock is put away and stored correctly and any relevant paperwork is passed to the appropriate person.
Ensure all appropriate paperwork/forms are completed and readily available for the smooth running of clinics.
Handle and give out any paperwork to patients as needed including registration forms and change of address forms, ensuring that all paperwork is completed correctly and passed to the relevant people for processing.
Process all DNA letters in accordance with our practice protocols.
Process our internal electronic workflow system and deal with any queries as they arise.
Advise patients of any relevant charges for private services, including handling of monies received and issuing receipts.
Access patient tests results, ensuring protocols are followed when giving out results.
Complete opening and closing procedures in accordance with the duty rota, including diverting telephones to out of hours when required, following our protocols.
Order and monitor stationary/medical supplies, including ensuring there is enough stock in each of the consulting rooms.
Other Duties
Leave desks/areas tidy at the end of each day.
Maintain the Health and Safety of all staff, patients and visitors.
Ensure confidentiality at all times.
Ensure that the building is secure at all times.
Comply and familiarise yourself with the Practices policies and procedures.
Ensure all telephone calls are answered promptly in line with our practice protocols and current care standards.
Carry out any other duties as reasonably requested by the Doctors, Practice Manager, Deputy Practice Manager, office Manager or Reception Manager.
To provide cover for members of the team during periods of sickness and annual leave.
Person Specification
Qualifications
Essential
- Educated to GCSE or equivalent level
Desirable
- GCSE Mathematics & English (C or above)
- NVQ Level 2 in Health and Social Care
- AMSPAR Receptionists Qualification
Skills & Personal Qualities
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Flexibility to work outside of core office hours
Desirable
- EMIS / Vision user skills
- Understanding of clinical coding
Experience
Essential
- Experience of working with the general public
- Experience of administrative/care navigation/receptionist duties
- Experience of working in a health care setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Westway Surgery
Address
1 Wilson Road
Ely
Cardiff
CF5 4LJ
Employer's website
Salary
£23k - £23k Per Year
Job Type
full-time
Posted
4 days ago
Description
Greensquares have an exciting opportunity for a Sales Support Administrator to join their team based currently in Cardiff but relocating to Merthyr Tydfil in early 2022.
Location: Merthyr Tydfil (relocating from Cardiff to Merthyr Tydfil in early 2022)
Salary: up to £23,000 per annum pro rata
Contract: Permanent, full time
Starting: March 2021
Hours: 9am - 5pm Mon - Fri
Holidays: 25 days (pro rata) plus bank holidays
Sales Support Administrator - About Us:
Greensquares is one of the leading companies for outdoor living products. Using only the highest quality low-maintenance products, we're dedicated to helping our clients get more from their outdoor space. With a large customer database and an excellent working environment, we are looking for a strong candidate to take up a 6-month Sales Support Administrator role located at our head office in Cardiff.
Sales Support Administrator - The Role:
To assist sales team in their daily functions. Reporting to the Sales Manager, you will perform sales-based operational tasks to strengthen our customer service and achieve targets
Sales Support Administrator - Key Responsibilities:
- Support the sales team by answering phone calls & assisting with enquiries
- Liaise with clients, suppliers, and our transportation company
- Damage, complaint and warranty handling
- Processing refunds & credit notes
- Distribution of website enquires to the sales team or relevant department
- Process orders from our ecommerce website
- Assist with aged debtor anomalies & orderbook
- Update sales team & clients of any key changes
- Follow up with clients for feedback, reviews & project photos
- Direct contact for sales team members who are out of the office
Sales Support Administrator - You:
Essential
- Excellent communication skills
- Ability to multi-task, prioritise and manage time effectively
- Complaint management experience
- Customer service experience
- Professional telephone manner
- Ability to work under own initiative
- Computer literate with experience of Microsoft Excel, Word.
- Minimum 2 years previous experience within similar role
- Tenacious can-do approach
Desirable
- Knowledge of installation or building trade
- Experience using Salesforce CRM
- Experience using Sage 200
To submit your CV for this exciting Sales Support Administrator opportunity, please click 'Apply' now.