New Path for Customer Service Reps

Bankers Life is recruiting dynamic and dedicated insurance sales professionals to meet the demand of our rapidly growing market. Take advantage of our remote training and interview process today!

We are looking for individuals who are self-motivated, persistent, and can communicate confidently with a strong customer service mindset. Our agents focus on providing the best customer service experience as they help their clients navigate through the insurance and retirement planning process. We offer award-winning training on insurance education and sales techniques that in combination with your current skill set will put you on the fast track to a successful sales career.

 Performance based incentives on top of your earned commission include:

• Agent Accelerator Program: Earn up to $12,000 in bonuses your first year
• Quarterly Bonuses: Earn up to $60,000 in bonuses per quarter
• Health Benefits: Earn up to $2,400 in your first year and $6,000 in the following years
• Company Paid Trips: Germany, Ireland, Bahamas, and more

 As an Insurance Agent, your responsibilities will range from:

• Use company-sponsored leads to identify and schedule appointments with your clients
• Assist and review a customer’s insurance policy options and plan for their future
• Identify new avenues of business and sales opportunities
• Participate in branch trainings to understand trends from field research

Bankers Life has offered challenging and rewarding insurance sales opportunities for over 130 years with branch offices nationwide. Today, we serve more than 4 million middle-income working Americans.

It’s time to put your skills to work for you. Apply today!

CA Residents: We collect personal information from you in order to consider you for career opportunities with our company and its affiliates. Please see bankerslife.com/privacy-center to learn more about the information we collect and how we use it. 

bankerslife.com/privacy-center

Do you have a flair for problem solving?

Do you like the challenge of winning over someone? Do you see the glass neither half full nor half empty- that you might just need a different sized glass? Being a Retention Specialist is right up your alley. At Alert 360 we believe that keeping current customers is just as essential as gaining new ones.

As critical go-to team members when super-sized help is needed, members of the Office of the CEO possess an advanced ability to put themselves in the shoes of the customers and company and develop a happy ending to almost any concern. Your cool-as-a-cucumber personality is topped only by your ability to craft articulate and professional correspondence and to speak thoughtfully and respectfully no matter how sticky the situation. And if you need a break, our on-site wellness center, relaxation corners with sprawling Tulsa views, and frequent team walks will revive your spirit like no caffeinated beverage can.

We were voted as a Best Places to Work in Oklahoma because we thrive on facing challenges, finding solutions, and keeping customers and co-workers happy! Join us!

Duties, Responsibilities:

• Know that, sometimes, we all need a little extra help working through an issue
• Incentive based retention position with base hourly wage PLUS liberal bonus opportunities
• OCEO professionals will communicate with customers and/or with other departments on behalf of the customer to resolve issues, effectively communicate appropriate charges or credits, company policies and/or procedures as determined during the call.
• Work with and negotiate with customer within company guidelines to retain existing business
• Demonstrate ownership of escalated customer complaints
• Diffuse escalated customer situations through high level problem solving while providing excellent customer service
• Communicate verbally and in writing in a clear, professional and straightforward manner
• Respond to emails and calls as needed to ensure prompt resolution to customer complaints, service issues and account problems
• Work independently to complete tasks and follow directions related to the job with minimal supervision.

 Requirements:

• Must be able to work a flexible schedule
• Previous escalation and/or account retention experience is required
• Must be able to function at a high level under sometimes stressful situations
• Must have proven sales negotiation skills
• Must be a good listener with empathetic skills
• Must be willing to make outbound and take inbound calls
• Ability to multi task
• Excellent computer and Microsoft office product skills
• Attention to detail and organized with excellent follow up skills
• Ability to think on your feet and provide creative solutions
• Fast and accurate data entry skills and pass data entry/typing assessment
• Must have excellent verbal and written skills and pass a written skills assessment
• Must maintain excellent attendance record
• Must be open to feedback and professional coaching

Job Title: Customer Service Representative
Work Hours: Monday through Friday 8am - 5pm
Primary Job Function: Contact existing customers and neighbors for the purpose of scheduling service maintenance appointments, commercial service agreement appointments or sales appointments for comfort consultants. Assist Service department with customer retention.
Reports to: Service Manager
Required Qualifications:
High school diploma or its equivalent
Aggressive self-starter
Fast learner
Professional phone skills
General sales skills and aptitude
Customer service knowledge with strong follow up skills
Excellent communication skills
Conduct self in a professional manner at all times
Able to work flexible schedule that may include weekends
Qualifications desired:
Strong interpersonal skills
Energetic personality
Well organized and ability to work independently

• Process Local Native Port & MACD Orders submitted by customers in Telecommunication Portfolio for Wholesale SIP Product
• Manage customer activity through all owned milestones: Order Received, Order Validated, Order Rejected, LSR Submitted, FOC Received &Order Activated
• Handle and manage customer escalations on Order Issues and Out of Service Scenarios
• Contact customer to verify critical order information. e.g. provide regular implementation reports on all orders in progress.
• Ensure customers are provided with confirmation of critical service installation dates.
• Monitor order progress and escalate as appropriate with internal and external suppliers
• Provide the customer and account teams with frequent updates and status reports (both written and verbal as required).
• Escalate as required to ensure customer requirements and due dates are met

• Role will require direct interfacing and daily communication with Telecommunication Wholesale Customers.
• Candidate should have excellent verbal skills and need to harbor an ability to work well in an ambiguous and complex environment.
• Oversee multiple orders, concurrently, for large projects thus should have critical thinking in the decision making process.
• A thorough understanding of voice and data networks; understand how Telecommunication VOIP solutions are technically and systematically delivered.
• Action Oriented, proactive, well organized and a thinker out-of-the-box.
• An autonomous independent thinker who can convert strategic objectives into superior tactical execution within Service Delivery
• Ability to prioritize work independently based on the needs of the business and our customers
• Clear communicator both verbally and in writing.