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650 Jobs Found 

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Customer Care Associate - National / Strategic

ESAB Denton

Denton, TX
16 days ago
Denton, TX
16 days ago

ESAB is a world leader in the production of welding consumables and equipment. Our brand is synonymous with world-leading expertise in the following key areas: * Manual welding and cutting equipment * Welding consumables * Welding automation * Cutting systems Celebrating 110 years since its founding, ESAB now serves a global market. We are represented in almost every country by subsidiaries or agents providing sales and support. ESAB also has manufacturing plants across four continents. Manufacturers everywhere are looking for ways to improve productivity and reduce operating costs. One way to achieve this goal is to align with a welding and cutting partner that offers a complete line of innovative solutions that meet the current demands of industry. ESAB has led the way in research and development of better technologies and products for this industry since its founding. ESAB has many great minds working on ways to make our industry stronger and better able to meet the needs of the future. We are constantly striving to expand our product offerings from the best in traditional welding applications to large automated manufacturing facilities. ESAB continues to offer world-class technical support and educational opportunities to help our customers work smarter and better. We are dedicated to working with customers to help them be more productive, more profitable, and better able to compete.


Location (city & State/Country): Denton, TX. United States

Hiring Manager Name & Email: Quana Allison, quana.allison@esab.com

Position Title: Customer Care Associate

Position Overview

The Customer Care Associate will maintain long-term, trusting relationships with our customers by offering end to end customer support. The CCA ensures proper follow up and follow through for successful resolution of customer inquiries to deliver an excellent customer experience for ESAB's internal and external customers.

Duties & Responsibilities

  • Maintain strong and positive relationships with existing customers through effective problem resolution and efficient service delivery
  • Serve as single point of contact for key accounts; update job knowledge by participating in trainings, and maintaining professional relationships with the Sales group and other internal departments
  • Acts as liaison between the customer, sales, and ESAB
  • Focus on delighting the customer through effective customer service by investigating, analyzing, and resolving outstanding issues to achieve customer satisfaction
  • Demonstrate strong problem-solving skills to quickly identify issues and implement solutions
  • Ability to handle difficult or unexpected situations
  • Gather and analyze customer information skillfully
  • Ability to manage multiple projects at a time while paying strict attention to detail
  • Receive and maintain high volume of incoming calls and while delivering excellent customer care
  • Demonstrates attentiveness, responsiveness and a sense of urgency when dealing with customers
  • Responds to internal/external inquiries regarding: order status, quotes, expedites, deliveries, returns, product and warranties, supports accounts end to end
  • Keep record of customer interactions, customer issues, expedites, escalations and call logs through the CRM system MS Dynamics and work within SAP to process orders, look up inventory, account information and other account management related tasks
  • Resolve problems by identifying the customer's concerns/request; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Go the extra mile to engage customers and gather accurate information
  • Analyze ongoing reports to support the team's KPIs while proactively resolving issues
  • Accepts ownership of individual results and meeting call center call quality metrics
  • Maintains in-depth working knowledge of systems and processes
  • Provides timely feedback to Customer Care Management Team regarding issues being escalated, service failures or customer concerns
  • Ensure all processes in department comply with ISO 9001 standards or policies

Qualifications

Language Capabilities

  • Fluent in English

Education Requirements

  • Bachelor's Degree in Business Administration or a related field preferred
  • High school diploma or equivalent required

Technical Requirements

  • Demonstrated phone handling skills to include cold and warm calls
  • Demonstrates responsiveness and sense of urgency when dealing with customers
  • Must be able to work assigned shift (M-F between 7:00am to 6:00pm)
  • Basic understanding of mathematical concepts related to customer inventory, pricing, and credits
  • Preferred experience using SAP & CRM systems
  • Experience with Cisco phone systems is a plus

Experience Requirements

  • 5 years of Customer Service experience

Mobility & Travel Requirements

  • None

The ESAB Group Inc. is proud to be an equal opportunity employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

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Customer Care Rep 1 (Bilingual--Spanish)

Sally Beauty

Denton, TX
29 days ago
Denton, TX
29 days ago

Overview

Join our CAN DO Culture!

Our Bilingual Customer Care Representatives hold the primary responsibility of order management; as well as, interfacing with sales consultants, customers, warehouse staff, accounting, and shipping companies.

You must be fluent in reading, writing and conversation in Spanish to be eligible for this role. 

NOTE: In response to the COVID-19 outbreak--and to keep our staff and customers safe--we have decided to convert this role to a REMOTE OPPORTUNITY!

  • You will be work from your own home. All you would require is internet access and a quiet place to work your shift.
  • We will supply you with all the equipment you'd require!

“At Sally Beauty Holdings, we find beauty in diversity.  Our inclusivity and self-expression are what fuel our innovation and growth. You are welcome here, and you can thrive here. We find beauty in YOU. Join us.”

Responsibilities

  • Confers with customers by telephone, email or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints
  • Keeps records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Determines charges for services requested
  • Resolves customers' service or billing complaints by performing activities such as exchanging merchandise and refunding money. Checks to ensure that appropriate changes were made to resolve customers' problems
  • Contacts customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments
  • Refers minor customer grievances to designated departments for further investigation
  • Completes contract forms, prepare change of address records, and issue service discontinuance orders, using computers
  • Partners with other Customer Service employees to administer training

Qualifications

  • High school diploma or GED\
  • 1-3 years’ experience in customer service or data entry
  • Working knowledge of Microsoft Office applications
  • 10 key by touch
  • Knowledge of principles and processes for providing customer and personal services. (This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction)
  • Ability to engage in active listening
  • Ability to actively look for ways to help customers
  • Excellent communication skills
  • Strong interpersonal skills
  • Strong deductive reasoning skills
  • Excellent telephone etiquette
  • Knowledge of product line, prices, and promotions
  • Attention to detail and accuracy
  • Ability to apply general rules to specific problems to produce answers

We offer a competitive salary and outstanding benefits package that includes medical, dental, vision, life Insurance, paid vacation and sick days, paid holidays, tuition reimbursement and 401(k) with company match. In addition, associates of Sally Beauty may take advantage of our in house salon with complementary services, an onsite Sally Beauty Store with 30% merchandise discount and a gourmet cafe. 

We offer a competitive salary and outstanding benefits package that includes medical, dental, vision, life Insurance, paid vacation and sick days, paid holidays, tuition reimbursement and 401(k) with company match. In addition, associates of Sally Beauty may take advantage of our in house salon with complimentary services, an onsite Sally Beauty Store with 30% merchandise discount, an onsite CosmoProf store with a 20% merchandise discount and a gourmet cafe. 

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, or disability.

#LI-AB1

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Customer Care Representative I

Sally Beauty

Denton, TX
30+ days ago
Denton, TX
30+ days ago

Overview

Centered in vibrant city of Denton, conveniently down the street from the University of North Texas and Texas Women’s University, is the corporate headquarters of Sally Beauty Holdings. We are the world’s largest wholesale and retail distributor of beauty supplies and are welcoming applications for a dependable and dynamic Customer Care Professionals. This is a unique opportunity to show off your people skills as our representative of 1st class customer service!. 

Our Customer Care Associates hold the primary responsibility of order management; as well as, interfacing with sales consultants, customers, warehouse staff, accounting, and shipping companies.

NOTE: In response to the COVID-19 outbreak--and to keep our staff and customers safe--we have decided to convert this role to a REMOTE OPPORTUNITY!

  • You will be work from your own home. All you would require is internet access and a quiet place to work your shift.
  • We will supply you with all the equipment you'd require!

“At Sally Beauty Holdings, we find beauty in diversity.  Our inclusivity and self-expression are what fuel our innovation and growth. You are welcome here, and you can thrive here. We find beauty in YOU. Join us.”

Responsibilities

  • Confers with customers by telephone, email or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints
  • Keeps records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Determines charges for services requested
  • Resolves customers' service or billing complaints by performing activities such as exchanging merchandise and refunding money. Checks to ensure that appropriate changes were made to resolve customers' problems
  • Contacts customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments
  • Refers minor customer grievances to designated departments for further investigation
  • Completes contract forms, prepare change of address records, and issue service discontinuance orders, using computers
  • Partners with other Customer Service employees to administer training

Qualifications

  • High school diploma or GED\
  • 1-3 years’ experience in customer service or data entry
  • Working knowledge of Microsoft Office applications
  • 10 key by touch
  • Knowledge of principles and processes for providing customer and personal services. (This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction)
  • Ability to engage in active listening
  • Ability to actively look for ways to help customers
  • Excellent communication skills
  • Strong interpersonal skills
  • Strong deductive reasoning skills
  • Excellent telephone etiquette
  • Knowledge of product line, prices, and promotions
  • Attention to detail and accuracy
  • Ability to apply general rules to specific problems to produce answers

We offer a competitive salary and outstanding benefits package that includes medical, dental, vision, life Insurance, paid vacation and sick days, paid holidays, tuition reimbursement and 401(k) with company match. In addition, associates of Sally Beauty may take advantage of our in house salon with complementary services, an onsite Sally Beauty Store with 30% merchandise discount and a gourmet cafe. 

We offer a competitive salary and outstanding benefits package that includes medical, dental, vision, life Insurance, paid vacation and sick days, paid holidays, tuition reimbursement and 401(k) with company match. In addition, associates of Sally Beauty may take advantage of our in house salon with complimentary services, an onsite Sally Beauty Store with 30% merchandise discount, an onsite CosmoProf store with a 20% merchandise discount and a gourmet cafe. 

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, or disability.

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Bilingual Customer Care Representative I

Sally Beauty

Denton, TX
30+ days ago
Denton, TX
30+ days ago

Overview

Centered in vibrant city of Denton, conveniently down the street from the University of North Texas and Texas Women’s University, is the corporate headquarters of Sally Beauty Holdings. We are the world’s largest wholesale and retail distributor of beauty supplies and are welcoming applications for a dependable and dynamic Customer Care Professionals. This is a unique opportunity to show off your people skills as our representative of 1st class customer service!. 

Our Bilingual Customer Care Associates hold the primary responsibility of order management; as well as, interfacing with sales consultants, customers, warehouse staff, accounting, and shipping companies.

You must be fluent in reading, writing and conversation in Spanish to be eligible for this role. 

NOTE: In response to the COVID-19 outbreak--and to keep our staff and customers safe--we have decided to convert this role to a REMOTE OPPORTUNITY!

  • You will be work from your own home. All you would require is internet access and a quiet place to work your shift.
  • We will supply you with all the equipment you'd require!

“At Sally Beauty Holdings, we find beauty in diversity.  Our inclusivity and self-expression are what fuel our innovation and growth. You are welcome here, and you can thrive here. We find beauty in YOU. Join us.”

Responsibilities

  • Confers with customers by telephone, email or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints
  • Keeps records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Determines charges for services requested
  • Resolves customers' service or billing complaints by performing activities such as exchanging merchandise and refunding money. Checks to ensure that appropriate changes were made to resolve customers' problems
  • Contacts customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments
  • Refers minor customer grievances to designated departments for further investigation
  • Completes contract forms, prepare change of address records, and issue service discontinuance orders, using computers
  • Partners with other Customer Service employees to administer training

Qualifications

  • High school diploma or GED\
  • 1-3 years’ experience in customer service or data entry
  • Working knowledge of Microsoft Office applications
  • 10 key by touch
  • Knowledge of principles and processes for providing customer and personal services. (This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction)
  • Ability to engage in active listening
  • Ability to actively look for ways to help customers
  • Excellent communication skills
  • Strong interpersonal skills
  • Strong deductive reasoning skills
  • Excellent telephone etiquette
  • Knowledge of product line, prices, and promotions
  • Attention to detail and accuracy
  • Ability to apply general rules to specific problems to produce answers

We offer a competitive salary and outstanding benefits package that includes medical, dental, vision, life Insurance, paid vacation and sick days, paid holidays, tuition reimbursement and 401(k) with company match. In addition, associates of Sally Beauty may take advantage of our in house salon with complementary services, an onsite Sally Beauty Store with 30% merchandise discount and a gourmet cafe. 

We offer a competitive salary and outstanding benefits package that includes medical, dental, vision, life Insurance, paid vacation and sick days, paid holidays, tuition reimbursement and 401(k) with company match. In addition, associates of Sally Beauty may take advantage of our in house salon with complimentary services, an onsite Sally Beauty Store with 30% merchandise discount, an onsite CosmoProf store with a 20% merchandise discount and a gourmet cafe. 

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, or disability.

#LI-AB1

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Customer Service - OPT Account Manager

Technology Resource Center of America LLC

Denton, TX
9 days ago
Denton, TX
9 days ago

The OPT Account Manager is responsible for planning, scheduling and monitoring project tickets independently or as part of a team, as well as serving as the central point of contact for the project team to ensure successful objective completion. This role is responsible and accountable for each assigned project from start to finish and is expected to achieve the best customer experience possible by consistently overcommunicating and adhering to process.


Job Duties

• Provides top notch customer service

• Interfaces directly with customer and technical contacts to schedule, monitor and track tickets

• Dispatches technicians internally or nationwide for service work

• Opens and manages tickets in ConnectWise software

• Tracks service tickets from beginning to the end of the project

• Assist with collecting deliverables for each ticket

Requirements

• Previous customer service experience required

• Ability to stay calm when resolving customer issues

• Excellent verbal and written communication

• Excellent follow up and organizational skills

• Proficiency in Microsoft Outlook, Word and Excel required

• Time management skills and ability to handle multiple tasks

• Intermediate knowledge of computers

Shifts Available between: 9:00 AM to 9:00 PM


PI129925839

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Customer Service/Sales

The Home Depot

Denton, TX
1 day ago
Denton, TX
1 day ago
Job Description

Position Purpose:
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.

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Customer Service & Sales - Part Time

Verizon

Denton, TX
2 days ago
Denton, TX
2 days ago

When you join Verizon

Verizon is a leading provider of technology, communications, information and entertainment products, transforming the way we connect across the globe. We’re a diverse network of people driven by our ambition and united in our shared purpose to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

As a Verizon Solutions Specialist, you’ll have the power to control your own career in one of our retail stores. You’ll apply your unique talents, passion for technology, and customer service skills to create the ultimate in-store experience. In this role you will:

  • Providing customers with products and solutions which helps to simplify and organize their lives.
  • Creating personal connections to make tech look simple.
  • Generating sales by using your passion for cutting edge technology.
  • Helping customers enjoy the best things about their new products so they can begin using and enjoying them immediately.
  • Excelling in a team-based environment.

This part-time position (at 32 hours per week) offers full-time benefits, including medical, dental, 401k, educational assistance, and employee discounts that start on day one. Must be flexible to work evenings, weekends, and holidays and to pick up an additional shift, if necessary.

What we’re looking for...

You’ll need to have:

  • High school diploma or GED.
  • One or more years of work experience.
  • Willingness to work evenings, weekends, and holidays.
  • Willingness to work 32 hours each week.

Even better if you have:

  • Associate’s degree.
  • Customer service and/or sales experience.
  • Willingness to work an additional shift, if necessary.

Why Verizon?

Verizon is an award winning company and has been recognized by the Diversity Best Practices Inclusion Index, Working Mother Magazine, as a best company for multicultural women, as a top 10 Best for Vets employer, and as a top 10 Military Spouse Friendly Employer.

Being surrounded by great technology is the start. Being surrounded by great people makes it even better. Thousands of locations, millions of connections. A personal experience for each customer created by you.

Be challenged.

Our technologies and our customers’ needs are always evolving. You’ll be at the forefront of the tech world’s latest trends.

After you apply…

You may be required to take an assessment (30 mins) and record audio responses to interview questions (30 mins). If you’re selected to move forward one of our recruiters will reach out to tell you more about the role and answer your questions.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.Check out our diversity and inclusion page to learn more.

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Utility Customer Service Representative

Town of Little Elm

Little Elm, TX
2 days ago
Little Elm, TX
2 days ago

JOB SUMMARY

This position is responsible for customer service support and to provide professional, effective and efficient public service assistance to the customer.  Must be able to provide quality customer service and be able to communicate and conduct self in a professional manner by telephone and in person. Provides customer service by greeting customers, completes all customer interactions - promptly and efficiently; answers routine and complex billing questions; responds to customer inquiries regarding leaks, sewer-averaging, special circumstances; reviews past due accounts; interprets ordinances; assists team members with questions and issues; researches policies questioned by customers in order to provide accurate responses. Employees in this position must be able to multitask. The candidate must be highly motivated and strive for success by demonstrating Little Elm’s Core Values of Integrity, Customer Service, Efficiency, and Innovation. These values are the foundation of the organization.

 

EDUCATION/TRAINING/EXPERIENCE

  1. High school diploma or GED is required. 
  2. Two (2) years related office, counter, and/or customer service experience required, or combination of education/experience.  
  3. Must pass a pre-employment drug screen and criminal background check.

 

LICENSES OR CERTIFICATES

  1. Must be bondable.
  2. Valid Texas Driver’s License.

 

LANGUAGE SKILLS

  1. Ability to read, write, and speak English fluently.
  2. Ability to respond to common inquiries or complaints from customers, regulatory agencies or authorities, or general public.
  3. Ability to establish and meet deadlines.
  4. Ability to interpret a variety of instructions furnished by management in written, oral, or schedule form.
  5. Ability to motivate self to maintain and improve performance.
  6. Ability to establish and maintain good relationships with supervisors and other personnel
  7. Ability and willingness to perform duties in a team environment.
  8. Knowledge or and skill in the use of a computer; computer data entry; and/or use of ten-key calculator.
  9. Skilled at coordinating and managing multiple projects and/or assignments; multitask.
  10. Ability to disseminate information quickly and perform tasks under pressure with short deadlines.

 

OTHER SKILLS & ABILITIES

  1. Ability to establish and meet deadlines.
  2. Self-motivated.
  3. Ability to establish and maintain good relationships with supervisors and other personnel.
  4. Demonstrate a willingness to perform duties in a team environment.
  5. Knowledge and skill in the use of a computer including Microsoft Office:  Word, Excel, PowerPoint, and other office-oriented software.
  6. Skills coordinating and managing multiple projects and/or assignments.
  7. Excellent customer service skills. Ability to effectively communicate and interact with supervisors, other employees, and the general public.
  8. Mathematical skills are required to make change for monetary exchanges.
  9. Use tact and diplomacy with public, and maintain effective working relationships with co-workers.
  10. Data entry and file set-up.

 

REASONING ABILITY

  1. Ability to interpret a variety of instructions furnished by management in written, oral, diagram, or schedule form.
  2. Ability to comprehend policies, procedures, regulations, organizational structures etc. in a short time frame.
  3. Ability to apply town ordinances.

 

PHYSICAL DEMANDS

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job.  While performing the duties of this job, the employee is regularly required to move around the office; sit at a desk and use hands to operate various machines and/or equipment; and reach with hands and arms.  The employee frequently is required to talk and hear.  The employee must occasionally move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

 

WORK ENVIRONMENT

The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job.  Works primarily in an office environment.

 

ESSENTIAL JOB FUNCTIONS

  • Performs the tasks required to open the Utility Billing office on a daily basis for conduct of town business with utility customers.
  • Receives and records customer utility payments.
  • Assists with entering and review of meter readings on customer accounts.
  • Assists with reviewing and interpreting consumption reports for abnormal consumption patterns.
  • Assists with generation and close-out of work orders.
  • Assists new customers establish service; prepares customer connects and disconnects; performs data-entry of customer information and takes payments by phone and in person. Scans all necessary documentation to a customer’s account.
  • Communicates with customers about billing disputes by telephone or in person and receives and records orders for installation, connects, disconnects, or changes in service.
  • Calculates leak and sewer adjustments.
  • Processes online ACH payments report.
  • Sets up Bank Draft payment for customers.
  • Balances cash drawer daily & prepares deposit for the bank.
  • Sets up new NTTA accounts for customers.
  • Process boat ramp passes.
  • Prepares door hangers for NSF items.
  • Process mail returned to customer’s accounts.
  • Travels off premises to attend meetings and training.
  • Communicates effectively with employees and customers by telephone and in person.
  • Performs other assigned duties as assigned.

E.O.E.  The Town of Little Elm does not discriminate on the basis of race, color, national origin, sex, religion, age, disability or military service in employment or the provision of services.

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Customer Care Associate - National / Strategic

ESAB Denton

Denton, TX
24 days ago
Denton, TX
24 days ago

ESAB is a world leader in the production of welding consumables and equipment. Our brand is synonymous with world-leading expertise in the following key areas: * Manual welding and cutting equipment * Welding consumables * Welding automation * Cutting systems Celebrating 110 years since its founding, ESAB now serves a global market. We are represented in almost every country by subsidiaries or agents providing sales and support. ESAB also has manufacturing plants across four continents. Manufacturers everywhere are looking for ways to improve productivity and reduce operating costs. One way to achieve this goal is to align with a welding and cutting partner that offers a complete line of innovative solutions that meet the current demands of industry. ESAB has led the way in research and development of better technologies and products for this industry since its founding. ESAB has many great minds working on ways to make our industry stronger and better able to meet the needs of the future. We are constantly striving to expand our product offerings from the best in traditional welding applications to large automated manufacturing facilities. ESAB continues to offer world-class technical support and educational opportunities to help our customers work smarter and better. We are dedicated to working with customers to help them be more productive, more profitable, and better able to compete.


Location (city & State/Country): Denton, TX. United States

Hiring Manager Name & Email: Quana Allison, quana.allison@esab.com

Position Title: Customer Care Associate

Position Overview

The Customer Care Associate will maintain long-term, trusting relationships with our customers by offering end to end customer support. The CCA ensures proper follow up and follow through for successful resolution of customer inquiries to deliver an excellent customer experience for ESAB's internal and external customers.

Duties & Responsibilities

  • Maintain strong and positive relationships with existing customers through effective problem resolution and efficient service delivery
  • Serve as single point of contact for key accounts; update job knowledge by participating in trainings, and maintaining professional relationships with the Sales group and other internal departments
  • Acts as liaison between the customer, sales, and ESAB
  • Focus on delighting the customer through effective customer service by investigating, analyzing, and resolving outstanding issues to achieve customer satisfaction
  • Demonstrate strong problem-solving skills to quickly identify issues and implement solutions
  • Ability to handle difficult or unexpected situations
  • Gather and analyze customer information skillfully
  • Ability to manage multiple projects at a time while paying strict attention to detail
  • Receive and maintain high volume of incoming calls and while delivering excellent customer care
  • Demonstrates attentiveness, responsiveness and a sense of urgency when dealing with customers
  • Responds to internal/external inquiries regarding: order status, quotes, expedites, deliveries, returns, product and warranties, supports accounts end to end
  • Keep record of customer interactions, customer issues, expedites, escalations and call logs through the CRM system MS Dynamics and work within SAP to process orders, look up inventory, account information and other account management related tasks
  • Resolve problems by identifying the customer's concerns/request; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Go the extra mile to engage customers and gather accurate information
  • Analyze ongoing reports to support the team's KPIs while proactively resolving issues
  • Accepts ownership of individual results and meeting call center call quality metrics
  • Maintains in-depth working knowledge of systems and processes
  • Provides timely feedback to Customer Care Management Team regarding issues being escalated, service failures or customer concerns
  • Ensure all processes in department comply with ISO 9001 standards or policies

Qualifications

Language Capabilities

  • Fluent in English

Education Requirements

  • Bachelor's Degree in Business Administration or a related field preferred
  • High school diploma or equivalent required

Technical Requirements

  • Demonstrated phone handling skills to include cold and warm calls
  • Demonstrates responsiveness and sense of urgency when dealing with customers
  • Must be able to work assigned shift (M-F between 7:00am to 6:00pm)
  • Basic understanding of mathematical concepts related to customer inventory, pricing, and credits
  • Preferred experience using SAP & CRM systems
  • Experience with Cisco phone systems is a plus

Experience Requirements

  • 5+ years of Customer Service experience

Mobility & Travel Requirements

  • None

The ESAB Group Inc. is proud to be an equal opportunity employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

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Utility Customer Service Representative

Town of Little Elm, Texas

Little Elm, TX
2 days ago
Little Elm, TX
2 days ago

JOB SUMMARY

This position is responsible for customer service support and to provide professional, effective and efficient public service assistance to the customer. Must be able to provide quality customer service and be able to communicate and conduct self in a professional manner by telephone and in person. Provides customer service by greeting customers, completes all customer interactions - promptly and efficiently; answers routine and complex billing questions; responds to customer inquiries regarding leaks, sewer-averaging, special circumstances; reviews past due accounts; interprets ordinances; assists team members with questions and issues; researches policies questioned by customers in order to provide accurate responses. Employees in this position must be able to multitask. The candidate must be highly motivated and strive for success by demonstrating Little Elm’s Core Values of Integrity, Customer Service, Efficiency, and Innovation. These values are the foundation of the organization.

EDUCATION/TRAINING/EXPERIENCE

  1. High school diploma or GED is required.
  2. Two (2) years related office, counter, and/or customer service experience required, or combination of education/experience.
  3. Must pass a pre-employment drug screen and criminal background check.

LICENSES OR CERTIFICATES

  1. Must be bondable.
  2. Valid Texas Driver’s License.

LANGUAGE SKILLS

  1. Ability to read, write, and speak English fluently.
  2. Ability to respond to common inquiries or complaints from customers, regulatory agencies or authorities, or general public.
  3. Ability to establish and meet deadlines.
  4. Ability to interpret a variety of instructions furnished by management in written, oral, or schedule form.
  5. Ability to motivate self to maintain and improve performance.
  6. Ability to establish and maintain good relationships with supervisors and other personnel
  7. Ability and willingness to perform duties in a team environment.
  8. Knowledge or and skill in the use of a computer; computer data entry; and/or use of ten-key calculator.
  9. Skilled at coordinating and managing multiple projects and/or assignments; multitask.
  10. Ability to disseminate information quickly and perform tasks under pressure with short deadlines.

OTHER SKILLS & ABILITIES

  1. Ability to establish and meet deadlines.
  2. Self-motivated.
  3. Ability to establish and maintain good relationships with supervisors and other personnel.
  4. Demonstrate a willingness to perform duties in a team environment.
  5. Knowledge and skill in the use of a computer including Microsoft Office: Word, Excel, PowerPoint, and other office-oriented software.
  6. Skills coordinating and managing multiple projects and/or assignments.
  7. Excellent customer service skills. Ability to effectively communicate and interact with supervisors, other employees, and the general public.
  8. Mathematical skills are required to make change for monetary exchanges.
  9. Use tact and diplomacy with public, and maintain effective working relationships with co-workers.
  10. Data entry and file set-up.

REASONING ABILITY

  1. Ability to interpret a variety of instructions furnished by management in written, oral, diagram, or schedule form.
  2. Ability to comprehend policies, procedures, regulations, organizational structures etc. in a short time frame.
  3. Ability to apply town ordinances.

PHYSICAL DEMANDS

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to move around the office; sit at a desk and use hands to operate various machines and/or equipment; and reach with hands and arms. The employee frequently is required to talk and hear. The employee must occasionally move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. Works primarily in an office environment.

ESSENTIAL JOB FUNCTIONS

  • Performs the tasks required to open the Utility Billing office on a daily basis for conduct of town business with utility customers.
  • Receives and records customer utility payments.
  • Assists with entering and review of meter readings on customer accounts.
  • Assists with reviewing and interpreting consumption reports for abnormal consumption patterns.
  • Assists with generation and close-out of work orders.
  • Assists new customers establish service; prepares customer connects and disconnects; performs data-entry of customer information and takes payments by phone and in person. Scans all necessary documentation to a customer’s account.
  • Communicates with customers about billing disputes by telephone or in person and receives and records orders for installation, connects, disconnects, or changes in service.
  • Calculates leak and sewer adjustments.
  • Processes online ACH payments report.
  • Sets up Bank Draft payment for customers.
  • Balances cash drawer daily & prepares deposit for the bank.
  • Sets up new NTTA accounts for customers.
  • Process boat ramp passes.
  • Prepares door hangers for NSF items.
  • Process mail returned to customer’s accounts.
  • Travels off premises to attend meetings and training.
  • Communicates effectively with employees and customers by telephone and in person.
  • Performs other assigned duties as assigned.

E.O.E. The Town of Little Elm does not discriminate on the basis of race, color, national origin, sex, religion, age, disability or military service in employment or the provision of services.

Posted

16 days ago

Description

ESAB is a world leader in the production of welding consumables and equipment. Our brand is synonymous with world-leading expertise in the following key areas: * Manual welding and cutting equipment * Welding consumables * Welding automation * Cutting systems Celebrating 110 years since its founding, ESAB now serves a global market. We are represented in almost every country by subsidiaries or agents providing sales and support. ESAB also has manufacturing plants across four continents. Manufacturers everywhere are looking for ways to improve productivity and reduce operating costs. One way to achieve this goal is to align with a welding and cutting partner that offers a complete line of innovative solutions that meet the current demands of industry. ESAB has led the way in research and development of better technologies and products for this industry since its founding. ESAB has many great minds working on ways to make our industry stronger and better able to meet the needs of the future. We are constantly striving to expand our product offerings from the best in traditional welding applications to large automated manufacturing facilities. ESAB continues to offer world-class technical support and educational opportunities to help our customers work smarter and better. We are dedicated to working with customers to help them be more productive, more profitable, and better able to compete.


Location (city & State/Country): Denton, TX. United States

Hiring Manager Name & Email: Quana Allison, quana.allison@esab.com

Position Title: Customer Care Associate

Position Overview

The Customer Care Associate will maintain long-term, trusting relationships with our customers by offering end to end customer support. The CCA ensures proper follow up and follow through for successful resolution of customer inquiries to deliver an excellent customer experience for ESAB's internal and external customers.

Duties & Responsibilities

  • Maintain strong and positive relationships with existing customers through effective problem resolution and efficient service delivery
  • Serve as single point of contact for key accounts; update job knowledge by participating in trainings, and maintaining professional relationships with the Sales group and other internal departments
  • Acts as liaison between the customer, sales, and ESAB
  • Focus on delighting the customer through effective customer service by investigating, analyzing, and resolving outstanding issues to achieve customer satisfaction
  • Demonstrate strong problem-solving skills to quickly identify issues and implement solutions
  • Ability to handle difficult or unexpected situations
  • Gather and analyze customer information skillfully
  • Ability to manage multiple projects at a time while paying strict attention to detail
  • Receive and maintain high volume of incoming calls and while delivering excellent customer care
  • Demonstrates attentiveness, responsiveness and a sense of urgency when dealing with customers
  • Responds to internal/external inquiries regarding: order status, quotes, expedites, deliveries, returns, product and warranties, supports accounts end to end
  • Keep record of customer interactions, customer issues, expedites, escalations and call logs through the CRM system MS Dynamics and work within SAP to process orders, look up inventory, account information and other account management related tasks
  • Resolve problems by identifying the customer's concerns/request; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Go the extra mile to engage customers and gather accurate information
  • Analyze ongoing reports to support the team's KPIs while proactively resolving issues
  • Accepts ownership of individual results and meeting call center call quality metrics
  • Maintains in-depth working knowledge of systems and processes
  • Provides timely feedback to Customer Care Management Team regarding issues being escalated, service failures or customer concerns
  • Ensure all processes in department comply with ISO 9001 standards or policies

Qualifications

Language Capabilities

  • Fluent in English

Education Requirements

  • Bachelor's Degree in Business Administration or a related field preferred
  • High school diploma or equivalent required

Technical Requirements

  • Demonstrated phone handling skills to include cold and warm calls
  • Demonstrates responsiveness and sense of urgency when dealing with customers
  • Must be able to work assigned shift (M-F between 7:00am to 6:00pm)
  • Basic understanding of mathematical concepts related to customer inventory, pricing, and credits
  • Preferred experience using SAP & CRM systems
  • Experience with Cisco phone systems is a plus

Experience Requirements

  • 5 years of Customer Service experience

Mobility & Travel Requirements

  • None

The ESAB Group Inc. is proud to be an equal opportunity employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.




Source: ESAB Denton