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357 Jobs Found 

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Customer Service Advisor

Motocaddy Ltd

Great Hallingbury, HC
2 days ago
Great Hallingbury, HC
£19k - £19k Per Year
2 days ago
£19k - £19k Per Year

Motocaddy brings the very best in build quality, style, reliability and affordability to the world of electric golf trolleys and we currently have an exciting opportunity for a Customer Service Advisor to join the team.


Job Title: Customer Service Advisor


Location: Great Hallingbury, Hertfordshire


Salary: £19,000 per annum


Customer Service Advisor - The Role:


Working with the existing customer service team and reporting to the Customer Service Supervisor, offering support to Service Agents, Retails and end users alike. This role looks after all incoming contact from customers and any administration relating to sales and customer service.


Customer Service Advisor - Key Responsibilities:


- Turn up ready to answer calls, emails and live chat at 9am


- Answering an equal share of incoming Customer Service phone queries - including customer service, sales, queries, technical support etc for both trade and direct


- Answering an equal share of customer service email correspondence via a case system


- Data Entry - warranties, spreadsheets, claims etc


- Organising collections for faulty items, pick errors, input errors etc


- Inputting all varieties of orders and taking payment


- Raising claims with couriers when items were misplaced


- Following up customer queries. Keeping customers informed of their progress


- Processing Escalations - seeking help and advice (including offering a solution) when required to then report back to the customer


- Processing an equal share of promotional claims


- Face to face interaction when customers arrive at the premises - processing returns, orders etc


- Sales administration for Sales Reps


- A equal share of livechat conversations in the team


- Liaising with other departments for advice and communication in a professional manner within the company when required


- Raising invoices and issuing Credits and refunds to customers


- Sales Rep Car Stock


- Setting up new accounts and making accounts inactive when advised


-Basic technical knowledge on trolleys and items to be able to help customers


- Understand products and features to be able to explain to customers


Customer Service Advisor - You:


- Excellent phone manner


- Willingness to help


- Computer skills essential


- Excellent verbal and written communication skills


- Product knowledge retention essential


- Sense of urgency and accuracy required


- Attention to detail


- Team player


- Able to work on own initiative


- Problem resolution solutions


To submit your CV for this exciting Customer Service Advisor opportunity, please click 'Apply' now.

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Customer Service Assistant - 16 hrs a week - Hemel Hempstead

Comapss

Hemel Hempstead, HC
14 days ago
Hemel Hempstead, HC
14 days ago

Customer Service Assistant

As one of our Customer Service Assistants, you’ll be the face of our business, delivering a consistently great experience to our customers.

You’ll be working in a team full of fantastic people as a Customer Service Assistant. After all, who doesn’t dream about coming into work, doing what they love and spending time with friends?

  • Food production
  • Front of house services
  • General support with the running of a contract or unit in line with contractual requirements.

Customer Service Assistant

As one of our Customer Service Assistants, you’ll be the face of our business, delivering a consistently great experience to our customers.

You’ll be working in a team full of fantastic people as a Customer Service Assistant. After all, who doesn’t dream about coming into work, doing what they love and spending time with friends?

  • Food production
  • Front of house services
  • General support with the running of a contract or unit in line with contractual requirements.

It doesn’t matter if you’ve never worked as a Customer Service Assistant before. What does matter to us the most, is taking pride in what you do and a willingness to learn.

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Export Customer Service Advisor

Get-Staffed

London, London
1 day ago
London, London
1 day ago

Export Customer Service Advisor

Our client is looking for a self-driven and highly motivated Export Customer Service Advisor to join their Customer Service team. 

Our client’s Customer Service department are looking for a self-driven and highly motivated individual to become part of their team. As part of your role you will ensure that all customer orders and general duties are carried out efficiently, providing every customer with exceptional customer service. The job holder will report to the Customer Service and Logistics Leader and work alongside the Customer Service and Despatch team. 

Your key responsibilities will be (but not limited to): 

  • Achieve a high product/process understanding to ensure the efficient routing of enquiries  
  • Communicate effectively, efficiently between multiple parties and be capable of building and maintaining working relationships with colleagues and customers 
  • Has the ability to multitask and prioritise, as well as capable of completing reports on time and accurately  
  • Keeping pace with a fast moving and at times demanding environment 
  • Provide exemplary support to the regional sales teams and our client’s range of UK and Export Customers 
  • Deal with a variety of customer enquires via email and telephone including associated admin tasks 
  • Input/process sales orders, ensuring smooth timely order processing in line with SLAs 
  • Schedule and organise shipments to ensure customers receive their orders on time 
  • Ensure customers details are up to date in the system  
  • Interpret data from different sources such as sales reports 
  • Manage and investigate debit notes and delivery/invoice disputes to satisfactory resolution 
  • Liaise with multiple departments and third parties (couriers etc) to ensure that the customer is fully informed at all stages of the process and to avoid delays 
  • Receiving, processing and despatching orders from subsidiaries, including price queries and sending out weekly outstanding order reports 
  • Accurately prepare export documentation ensuring the right information is on all the documents before despatch 
  • Be prepared to travel to the Chamber of Commerce as and when needed 

Your key skills:  

  • Be skilled at managing customer related inquiries and be able to communicate accurately and confidently 
  • Enjoy responsibility, ownership and striving to work with the highest level of accuracy and attention to detail 
  • Excellent telephone manner and a professional approach 
  • Ability to work well within teams and confident communicating at all levels  
  • Experienced with Microsoft Office 
  • Ability to identify and manage data from different sources in all electronic formats  
  • Confident with a variety of different B2B customer types 
  • Previous experience working with ACT!, Syspro and SalesForce would be an advantage 
  • Experience with export customer would be exceptionally valuable 
  • Driving licence and access to own car is desirable 

What our client can offer you:  

You will be working in an environment geared towards performance with an open corporate culture that values the contribution of every individual. Our client will also offer you an exciting, fast-paced working environment and a culture of teamwork, as well as training when required. 

Other information:  

  • Full time, 40 hours/week, Monday to Friday (08:30-17:00)
  • Permanent  

If you’d like to be considered for the role, please send your CV and cover letter by 1st February.

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Customer Service Advisor

Candidate Source Ltd

Clapham, London
1 day ago
Clapham, London
£22.015k - £25.018k Per Year
1 day ago
£22.015k - £25.018k Per Year
A successful and established e-commerce business selling sports, fitness, healthcare and safety products is looking for an office-based Customer Service Advisor to join their online team in Clapham, London.
The business has been launching world-class websites for the last 12 years and operates several successful businesses in multiple industries from its head office. The business is ISO 9001 certified which demonstrates its commitment to continual improvement and quality of service. Its rapid growth with a focus on customer care means that it now needs a switched on, intelligent and adaptable Customer Service Advisor to add to its team of 40.
Show us how good you are with 10 bullet points:
You must be good on the phone and have excellent writing skills; your spelling, punctuation and grammar must be of a high standard to ensure the emails you send to customers are accurate and professional.
To prove how good your writing is, we require you to send us 10 bullet points describing why you are perfect for the role along with your current CV:
  • Include your 10 bullet points in the cover note area of the email or,
  • If you are having trouble modifying that area, please put them at the very top of your CV with the title “My 10 Bullet Points”.
If you don’t provide the 10 bullet points, we cannot progress your application.
Benefits of the role:
  • Regular team outings paid for by the business
  • Beers, ciders, soft drinks, sweets and chocolates on a Friday.
  • An extra holiday day for each year of work (up to an additional 5 holidays)
  • Summer party
  • Christmas party
  • Free tea and coffee
  • Free parking
  • A friendly and collaborative working environment
Location:
This is an office-based role. Our offices are located between Stockwell and Clapham North Underground Stations on the Victoria and Northern Lines. We are an 8-minute walk from both stations. It’s a great location for public transport and a fast commute, potentially saving you hundreds of hours of travel time per year.
As a Customer Service Advisor your duties will include:
  • Being kind and considerate to our customers
  • Providing excellent support over the telephone and online.
  • Assisting with order queries and product information.
  • Liaising with our suppliers for order updates and product details.
  • Working with internal departments to ensure queries are resolved efficiently.
  • Taking orders over the telephone.
  • Ensuring the order process is a seamless and pleasant experience.
  • Product support.
  • Authorising returns.
  • Further ad hoc responsibilities.
The ideal candidate will hold the following skills and experiences:
  • You will have sent us ten bullet points (see above).
  • Excellent verbal and written communication skills.
  • Excellent organisational and problem-solving skills.
  • Must be fluent in English.
  • A polite and confident telephone manner.
  • Great attention to detail.
This is a fantastic workplace to learn how e-commerce businesses operate and expand. If you’re curious to learn more about this business sector, this could be the job for you. There are opportunities to progress within the business for the right candidate.
The working hours of the Customer Service Advisor role are 9.00am to 5.30pm Monday to Friday (37.5 paid working hours per week).  In return you will receive a salary of £22,015.50 to £25,018.50 per annum (£11.29 to £12.83 per hour).
How to apply:
Your first challenge is to provide 10 bullet points detailing why you think you are perfect for the role along with your current CV. You can include the 10 bullet points on the cover note of the email or, if you are having trouble modifying that area, please put them at the very top of your CV with the title “My 10 Bullet Points”.
Please note your application will not be considered if you do not submit 10 bullet points.
We look forward to seeing what you come up with!
Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.
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Customer Service Assistant - 25 hrs a week - Bishops Stortford

Comapss

Bishops Stortford, HC
21 days ago
Bishops Stortford, HC
21 days ago

Customer Service Assistant

As one of our Customer Service Assistants, you’ll be the face of our business, delivering a consistently great experience to our customers.

You’ll be working in a team full of fantastic people as a Customer Service Assistant. After all, who doesn’t dream about coming into work, doing what they love and spending time with friends?

  • Food production
  • Front of house services
  • General support with the running of a contract or unit in line with contractual requirements.

Customer Service Assistant

As one of our Customer Service Assistants, you’ll be the face of our business, delivering a consistently great experience to our customers.

You’ll be working in a team full of fantastic people as a Customer Service Assistant. After all, who doesn’t dream about coming into work, doing what they love and spending time with friends?

  • Food production
  • Front of house services
  • General support with the running of a contract or unit in line with contractual requirements.

It doesn’t matter if you’ve never worked as a Customer Service Assistant before. What does matter to us the most, is taking pride in what you do and a willingness to learn.

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Customer Service Coordinator

National Health Service

Francis House, London
Today
Francis House, London
£25.1k - £25.1k Per Year
Today
£25.1k - £25.1k Per Year

Job Reference: J206-VIA3180

Employer:
Viapath Analytics LLP
Department:
Customer Services
Location:
Francis House, London
Salary:
Up to £25,100 Depending on Experience

The place to work in pathology

We are looking for top talent to join the UK’s leading and fastest growing pathology company – a scientific organisation with a clinical purpose.

Working in partnership with our service partners, Guy’s and St. Thomas’ Hospitals, King’s College Hospital and Bedford NHS Hospital Trusts, we aim to set the standard for the future of pathology.


We are looking for a professional and proactive candidate who enjoys using their initiative and providing a professional and high quality service to all clients. They will be the first point of contact for all new clients whilst in transition, to provide direct support in resolution of any issues. They will be required to perform trend analysis to identify solutions to improve the overall customer experience within Viapath and be responsible for coordinating responses to client requests and overseeing that the consistency of the communication we send.

The successful post holder will form part of the Customer Service Escalation path and will be a point of contact for some of the more challenging Customer Service requests. They will support in training the team members using a variety of methods and techniques to ensure high standards across the whole team. They will be a point of contact in the absence of the Customer Service Team Manager.

The successful post holder must be Methodical, have a keen eye for detail, be an excellent communicator and be comfortable with liaising with all levels of staff across the business as well as have Excellent Communication skills, attention to detail and patient confidentiality.

Interviews will be held on March 8, 2021

For further details / informal visits contact:

NameMatt Aruldoss-HinesEmail addressmatthew.hines@viapath.org



Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. All applicants are welcome to apply regardless of age, disability, gender, marital status, race, nationality or ethnic origin, religion, or sexual orientation. Equality of opportunity is our policy.
We offer a competitive benefits package. As well as offering competitive salaries, all employees are also entitled to:

  • Contributory pension scheme
  • Generous annual leave entitlement
  • Performance related pay
  • Annual incentive plan for all
    employees
  • Ground breaking development
    opportunities


Safeguarding children and vulnerable adults. All employees have a responsibility for safeguarding children and vulnerable adults in the course of their daily duties and for ensuring that they are aware of the specific duties relating to their role.
Please apply for this post on-line. If you have problems with using the online process, or need any assistance, please email recruitment@viapath.co.uk.
Your e-mail address is important to us. We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis.
Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications.

If you decide to apply for this post but do not hear back from us within three weeks of the closing date, please assume that you have not been short-listed on this occasion.

Thank you for your interest in Viapath.

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Customer Service Assistant - 15 hrs a week - Bishops Stortford

Comapss

Bishops Stortford, HC
21 days ago
Bishops Stortford, HC
21 days ago

Customer Service Assistant

As one of our Customer Service Assistants, you’ll be the face of our business, delivering a consistently great experience to our customers.

You’ll be working in a team full of fantastic people as a Customer Service Assistant. After all, who doesn’t dream about coming into work, doing what they love and spending time with friends?

  • Food production
  • Front of house services
  • General support with the running of a contract or unit in line with contractual requirements.

Customer Service Assistant

As one of our Customer Service Assistants, you’ll be the face of our business, delivering a consistently great experience to our customers.

You’ll be working in a team full of fantastic people as a Customer Service Assistant. After all, who doesn’t dream about coming into work, doing what they love and spending time with friends?

  • Food production
  • Front of house services
  • General support with the running of a contract or unit in line with contractual requirements.

It doesn’t matter if you’ve never worked as a Customer Service Assistant before. What does matter to us the most, is taking pride in what you do and a willingness to learn.

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Customer Services Officer (CSO)

MTC

Central London / West End, London
Today
Central London / West End, London
Today

A fantastic opportunity has arisen to work for the London Community Rehabilitation Company (London CRC) as a Customer Service Officer.

You will be working as an integral part of our community team to deliver outstanding levels of customer service as the face of our organisation.

You will be at the frontline of customer activity ensuring that service users and office visitors experience an excellent customer service

Your duties will include:

•dealing with service users and visitors coming into the office in a professional and polite manner

•managing the switchboard and dealing with telephone enquiries

•processing incoming and outgoing post

•managing the room booking system

•maintain the reception area to a good standard

This is an exciting time to join our organisation as we are currently going through changes and we have bold ambitions for our organisation to be the best service provider in the Criminal Justice Sector.

We are looking for enthusiastic individuals who can work as part of a team and has the ability to communicate to a variety of individuals on all levels and has the ability to work under pressure.

If you have an enthusiastic attitude a genuine focus on doing what’s right for customers please apply to be considered for this exciting opportunity.

All successful candidates are required to undergo Security Clearance prior to the starting date.

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Customer Service Assistant

Saint&So

London, EN
11 days ago
London, EN
11 days ago
Company Description

Saint & So strives to be exceptionally superior to the standards of our work. Building a reputation for standing for an above the norm mindset, to creating success for everyone one-step at a time.

Job Description

We are looking for a Customer Service Assistant to be part of our Customer Service Team. As a Customer Service Assistant, you will answer and resolve any questions or issues in a professional, expeditious manner while maintaining a positive, courteous approach to internal and external customers.

Responsibilities:

  • Resolve customer service complaints by identifying the root cause and ensuring appropriate actions are taken to resolve the situation and avoid it in the future.

  • Download, distribute, and answer all customer questions received via email.

  • Make sure the customer service area is neat always and orderly and ensure proper greeting of all visitors.

  • Monitor, resolve, document, and prepare reports on all customer complaints, driver route sheets, and call-in sheets and all customer problems relating to operations and coordinate with sales.

  • Support marketing and sales efforts with industry events, exhibits, or other sales-based events when necessary.

  • Maintain a positive attitude, and promote the company image by focusing on employee partnership, cooperation, and positive telephone and email manners.

  • Perform other duties and responsibilities as required or requested by management.

Qualifications
  • High school diploma.

  • Ability to calmly respond to customers whatever the circumstances.

  • Proficient in Microsoft Outlook, Microsoft Word, and Excel.

  • Excellent and proactive communication skills (listening, inquiring relevant information leading to efficient problem solving).

  • Showcase a professional and friendly manner when interacting with customers.

  • Possess good organizational skills and record-keeping skills.

  • Ability to build rapport and develop a relationship with our customers.

  • Team skills (supporting other team members and providing answers to questions to other colleagues).


Additional Information
  • This is not a remote job
  • Dental Insurance
  • Disability Insurance
  • *No Tier 4 Visas offered*
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Client Service Support Generalist - French Speaker

Moody's Investors Service, Inc.

London | Manchester
20 days ago
London | Manchester
20 days ago
Moody's (NYSE: MCO) is a global integrated risk assessment firm that empowers organizations to make better decisions. Our data, analytical solutions and insights help decision-makers identify opportunities and manage the risks of doing business with others. We believe that greater transparency, more informed decisions, and fair access to information open the door to shared progress. With over 11,000 employees in more than 40 countries, Moody's combines international presence with local expertise and over a century of experience in financial markets. Learn more at moodys.com.
Moody’s Analytics provides financial intelligence and analytical tools supporting our clients’ growth, efficiency and risk management objectives. The combination of our unparalleled expertise in risk, expansive information resources, and innovative application of technology, helps today’s business leaders confidently navigate an evolving marketplace.

Department

The Customer Service team drives engagement through insightful interactions with our clients. We generate value and confidence in our products and solutions ensuring high levels or retention and satisfaction. Through relationships we bring the voice of the customer to the center of MA’s business strategies. We strive to be the model of collaboration and partnership with our colleagues and we create an environment that engages and inspires individuals.

Job Description

We are looking for ambitious individuals eager to start a career in financial services with a record of demonstrated academic achievement, excellent communication and critical thinking skills. In return, we offer continual learning, personalised career development within a dynamic and growing business environment.
Responsibilities
Provide superior customer and external relations as the initial point of contact for a wide range of research and data products by resolving client issues and requests. Additionally, proactively identify new products and sales leads through client interaction. Our group supports the Credit Research & Risk Measurement suite within the diverse Moody’s Analytics product offering.
Customer & External Relations
  • Responsible for providing superior customer service as the first point of contact across a wide range of research and data products, ensuring all clients perceive Moody's to be the provider of choice.
  • Communicate with clients contacting Moody's Analytics in a courteous, professional, accurate and timely manner.
  • Handle a large volume of phone calls and emails received each day from various sources, including the financial press.
  • Conduct on-site product use training.
  • Resolve client issues, complete specific client requests, and escalate product specific client requests to the appropriate Service Specialist.
  • Facilitate interaction between external clients and internal analysts/economists.
Internal Relations
  • Develop excellent working relationships with colleagues within Customer Service and in the broader organization.
  • Provide constructive feedback on the client experience to the wider business.
  • Inform relationship managers of significant client requests and identify potential sales leads.
  • Identify product issues; triage, resolve and/or escalate for resolution.
  • Support new product initiatives and/or marketing campaigns as defined by Marketing team.

Qualifications

  • Undergraduate/first-level degree (e.g., Bachelor’s degree) in Marketing, Finance, Business, Economics or Management preferred. Other degrees considered if the candidate has demonstrated interest in Sales and Client Service.
  • Fluent in English and French.
  • Strong customer orientation and an eagerness to excel and be a part of a dynamic team.
  • Exceptional communication (written and verbal) and critical thinking skills.
  • Strong customer orientation and an eagerness to excel and be a part of a dynamic, fast growing team.
  • Demonstrated experience in a customer service role preferred.
  • Exposure to financial industry, banking and/or financial markets preferred.
Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.
Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.

Salary

£19k - £19k Per Year

Job Type

full-time

Posted

2 days ago

Description

Motocaddy brings the very best in build quality, style, reliability and affordability to the world of electric golf trolleys and we currently have an exciting opportunity for a Customer Service Advisor to join the team.


Job Title: Customer Service Advisor


Location: Great Hallingbury, Hertfordshire


Salary: £19,000 per annum


Customer Service Advisor - The Role:


Working with the existing customer service team and reporting to the Customer Service Supervisor, offering support to Service Agents, Retails and end users alike. This role looks after all incoming contact from customers and any administration relating to sales and customer service.


Customer Service Advisor - Key Responsibilities:


- Turn up ready to answer calls, emails and live chat at 9am


- Answering an equal share of incoming Customer Service phone queries - including customer service, sales, queries, technical support etc for both trade and direct


- Answering an equal share of customer service email correspondence via a case system


- Data Entry - warranties, spreadsheets, claims etc


- Organising collections for faulty items, pick errors, input errors etc


- Inputting all varieties of orders and taking payment


- Raising claims with couriers when items were misplaced


- Following up customer queries. Keeping customers informed of their progress


- Processing Escalations - seeking help and advice (including offering a solution) when required to then report back to the customer


- Processing an equal share of promotional claims


- Face to face interaction when customers arrive at the premises - processing returns, orders etc


- Sales administration for Sales Reps


- A equal share of livechat conversations in the team


- Liaising with other departments for advice and communication in a professional manner within the company when required


- Raising invoices and issuing Credits and refunds to customers


- Sales Rep Car Stock


- Setting up new accounts and making accounts inactive when advised


-Basic technical knowledge on trolleys and items to be able to help customers


- Understand products and features to be able to explain to customers


Customer Service Advisor - You:


- Excellent phone manner


- Willingness to help


- Computer skills essential


- Excellent verbal and written communication skills


- Product knowledge retention essential


- Sense of urgency and accuracy required


- Attention to detail


- Team player


- Able to work on own initiative


- Problem resolution solutions


To submit your CV for this exciting Customer Service Advisor opportunity, please click 'Apply' now.