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76 Jobs Found 

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Senior Customer Support Representative

Not For Profit People

London, London
4 days ago
London, London
£25k - £28k Per Year
4 days ago
£25k - £28k Per Year

Senior Customer Support Representative

We are looking for a friendly and organised individual with a commitment to outstanding customer service to be the first point of contact for the organisations customers. This is an exciting opportunity for a Senior Customer Support proffesional to build on their customer experience within an excellent team.

Position: Senior Customer Support Representative

Location: Flexible as homeworking supported

Salary: £25-28k dependent on experience

Hours: Full-time

Duration: 12 months Fixed Term Contract (becoming permanent if funding allows)

Benefits: 25 days' annual leave plus bank holidays and 5% Employer pension contribution

Closing Date: 21st March 2021

Final Interview Date: Interviews will be taking place on a rolling basis so avoid early to avoid disappointment.

About the Role

Working closely with colleagues from across the organisation, the successful applicant will take ownership of customer service queries at the charity, nurturing customers who need help, technical support or have questions and queries about the range of products and services. This role is key to the day-to-day running of the Boxall Profile Online and services providing specialist support to schools.

In particular, the Senior Customer Support Representative will be responsible for ensuring that customers receive outstanding service by:

  • Delivering a cohesive approach to customer support across channels such as email, phone, helpdesk, help centre, social media, etc.
  • Providing customer support for Boxall Online Profile
  • Closely managing customer support queries to avoid and eliminate backlogs
  • Continuously improving customer support through optimising systems and processes
  • Listening to customers and analysing trends to improve customer service

About You

We are looking for an agile, committed and enthusiastic individual, capable of absorbing information quickly, and able to handle a diverse workload in order to meet the fast pace of the organisation. The ideal candidate will be a self-starter with a commitment to outstanding customer service, and the strong communication and problem-solving skills needed to work well with a small team in a dynamic working environment.

The role requires an individual who has a strong track record of customer support and experience of working hands-on with helpdesk/ticketing systems to manage queries effectively. Where an individual lacks specific experience of working in a particular area they would be expected to demonstrate evidence to support their potential to do so and an understanding of the factors that will drive success.

You will have:

  • Solid experience of customer support and customer service using helpdesk/ticketing systems
  • Experience of improving customer service and optimising tools and workflows to deliver better outcomes
  • Strong organisational skills with the ability to multitask and manage time effectively
  • Excellent telephone manner, and professional presentation at all times
  • Excellent written and verbal communication skills
  • Good attention to detail, and the ability to keep accurate records and work at pace
  • Ability to work to deadlines and prioritise customer queries effectively
  • Ability to listen to customers and colleagues with empathy, to think critically and solve and escalate problems appropriately
  • Ability to manage a fast-paced, unpredictable workload with professionalism and enthusiasm
  • Enthusiasm for digital solutions and a customer-focused mindset

Applicants are asked to provide a current CV and 2-page covering letter outlining evidence against the essential criteria in the job description, clearly identifying the skills and experiences applicable to the role.

A satisfactory basic Disclosure and Barring Service (DBS) check will be a requirement once a conditional offer of employment is made to successful candidates.

In Return...

Work for an organisation with excellent work life balance policies, where flexible working is promoted and the culture of the organisation is to nurture staff through effective leadership and excellent team working.

About the Organisation

With increasing numbers of children and young people affected by social, emotional and behavioural difficulties inhibiting their progress and limiting their life chances. The charity has developed a range of interventions and support to give vulnerable children and young people the opportunity to be the best they can be. Whether it is delivering certified training, supporting whole-school or authority-wide nurturing schools approach or promoting evidence-based research, the charity is providing quality support and resources to make nurturing provision a reality for pupils across the UK and beyond.

Other roles you may have experience of could include Customer Service, Senior Customer Service, Customer Support, Senior Customer Support, Customer Experience, Helpdesk, Help Desk, Digital Customer Support, Online Customer Support.

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Customer Service Advisor

Motocaddy Ltd

Great Hallingbury, HC
5 days ago
Great Hallingbury, HC
£19k - £19k Per Year
5 days ago
£19k - £19k Per Year

Motocaddy brings the very best in build quality, style, reliability and affordability to the world of electric golf trolleys and we currently have an exciting opportunity for a Customer Service Advisor to join the team.


Job Title: Customer Service Advisor


Location: Great Hallingbury, Hertfordshire


Salary: £19,000 per annum


Customer Service Advisor - The Role:


Working with the existing customer service team and reporting to the Customer Service Supervisor, offering support to Service Agents, Retails and end users alike. This role looks after all incoming contact from customers and any administration relating to sales and customer service.


Customer Service Advisor - Key Responsibilities:


- Turn up ready to answer calls, emails and live chat at 9am


- Answering an equal share of incoming Customer Service phone queries - including customer service, sales, queries, technical support etc for both trade and direct


- Answering an equal share of customer service email correspondence via a case system


- Data Entry - warranties, spreadsheets, claims etc


- Organising collections for faulty items, pick errors, input errors etc


- Inputting all varieties of orders and taking payment


- Raising claims with couriers when items were misplaced


- Following up customer queries. Keeping customers informed of their progress


- Processing Escalations - seeking help and advice (including offering a solution) when required to then report back to the customer


- Processing an equal share of promotional claims


- Face to face interaction when customers arrive at the premises - processing returns, orders etc


- Sales administration for Sales Reps


- A equal share of livechat conversations in the team


- Liaising with other departments for advice and communication in a professional manner within the company when required


- Raising invoices and issuing Credits and refunds to customers


- Sales Rep Car Stock


- Setting up new accounts and making accounts inactive when advised


-Basic technical knowledge on trolleys and items to be able to help customers


- Understand products and features to be able to explain to customers


Customer Service Advisor - You:


- Excellent phone manner


- Willingness to help


- Computer skills essential


- Excellent verbal and written communication skills


- Product knowledge retention essential


- Sense of urgency and accuracy required


- Attention to detail


- Team player


- Able to work on own initiative


- Problem resolution solutions


To submit your CV for this exciting Customer Service Advisor opportunity, please click 'Apply' now.

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Bid Coordinator

Triconnex

Braintree, HC
1 day ago
Braintree, HC
1 day ago

Bid Coordinator

Location: Braintree, Essex, East Anglia, England

Salary: Competitive

About the Bid Coordinator Role:

This is a key position within the Business Development (BD) team. Providing accurate, timely and compelling bid proposals to customers across the whole range of business services, including gas, electricity, water and fibre utility infrastructure projects. Delivering the market leading customer service that underpins TriConnex's strong growth and customer loyalty.

Bid Coordinator Responsibilities:

Review, plan, compose and present accurate, timely and compelling multi utility bid proposals for a range of projects in line with the business requirements.

  • Preparation of cost estimates for varying activities associated with Multi-utility projects, utilising standard pricing templates and working-up costs from first principles.

  • Maintaining regular contact with customer's staff throughout the bid process.

  • Identification of detailed customer's needs through the bid process and ensuring any bid proposal clearly identifies TriConnex's solution.

  • Maintaining internal databases and project files to allow real time management reporting.

  • Provide guidance on bid positioning to ensure maximum margin whilst maintaining required win ratio.

  • Measurement from engineering drawings.

  • Liaising with customers, consultants and other third parties where necessary.

  • Developing and maintaining compelling relationships with customers.

  • Attending customer's pre-commencement project meetings where required.

     Bid Coordinator Requirements:

  • Knowledge of estimating techniques and methodology.

  • Knowledge of the Utilities or Construction industry.

  • Understanding of customer service and its impact on business growth.

  • Knowledge and awareness of continuous improvement within existing and new processes

  •  Must be target driven and committed to key milestone dates and timescales.

  • Strong communication and interpersonal skills with the ability to build and maintain compelling relationships.

  • Excellent commercial awareness and attention to detail.

  • Proactive and motivated approach.

  • Ability to manage multiple projects simultaneously.

  • Strong IT skills including MS Office suite

  • Experience within Estimating or similar commercial environment, ideally within the Utilities or Construction sector.

  • Experience of using MS Word, Excel and in-house databases.

  • Qualified to HNC/HND Level within a construction related discipline.

  • A-C level grade GCSE or equivalent in Maths and English.

    If you think that you are suitable for this role, please apply now!

    Nexus Infrastructure plc and its subsidiaries, Tamdown, TriConnex and eSmart networks is an equal opportunities employer, and we value diversity and promote equality across all of our businesses. We welcome applications from all sections of society and are always happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. The terminology used in this advert is not intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

    By submitting your application for this position, you are authorising for your personal information to be treated in accordance with GDPR. All information submitted to us in relation to your application will be stored confidentially and will only be used in accordance with the Nexus Infrastructure Privacy Policy. 

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Senior Customer Support Representative

Not For Profit People

London, London
4 days ago
London, London
£25k - £28k Per Year
4 days ago
£25k - £28k Per Year

Senior Customer Support Representative

We are looking for a friendly and organised individual with a commitment to outstanding customer service to be the first point of contact for the organisations customers. This is an exciting opportunity for a Senior Customer Support proffesional to build on their customer experience within an excellent team.

Position: Senior Customer Support Representative

Location: Flexible as homeworking supported

Salary: £25-28k dependent on experience

Hours: Full-time

Duration: 12 months Fixed Term Contract (becoming permanent if funding allows)

Benefits: 25 days' annual leave plus bank holidays and 5% Employer pension contribution

Closing Date: 21st March 2021

Final Interview Date: Interviews will be taking place on a rolling basis so avoid early to avoid disappointment.

About the Role

Working closely with colleagues from across the organisation, the successful applicant will take ownership of customer service queries at the charity, nurturing customers who need help, technical support or have questions and queries about the range of products and services. This role is key to the day-to-day running of the Boxall Profile Online and services providing specialist support to schools.

In particular, the Senior Customer Support Representative will be responsible for ensuring that customers receive outstanding service by:

  • Delivering a cohesive approach to customer support across channels such as email, phone, helpdesk, help centre, social media, etc.
  • Providing customer support for Boxall Online Profile
  • Closely managing customer support queries to avoid and eliminate backlogs
  • Continuously improving customer support through optimising systems and processes
  • Listening to customers and analysing trends to improve customer service

About You

We are looking for an agile, committed and enthusiastic individual, capable of absorbing information quickly, and able to handle a diverse workload in order to meet the fast pace of the organisation. The ideal candidate will be a self-starter with a commitment to outstanding customer service, and the strong communication and problem-solving skills needed to work well with a small team in a dynamic working environment.

The role requires an individual who has a strong track record of customer support and experience of working hands-on with helpdesk/ticketing systems to manage queries effectively. Where an individual lacks specific experience of working in a particular area they would be expected to demonstrate evidence to support their potential to do so and an understanding of the factors that will drive success.

You will have:

  • Solid experience of customer support and customer service using helpdesk/ticketing systems
  • Experience of improving customer service and optimising tools and workflows to deliver better outcomes
  • Strong organisational skills with the ability to multitask and manage time effectively
  • Excellent telephone manner, and professional presentation at all times
  • Excellent written and verbal communication skills
  • Good attention to detail, and the ability to keep accurate records and work at pace
  • Ability to work to deadlines and prioritise customer queries effectively
  • Ability to listen to customers and colleagues with empathy, to think critically and solve and escalate problems appropriately
  • Ability to manage a fast-paced, unpredictable workload with professionalism and enthusiasm
  • Enthusiasm for digital solutions and a customer-focused mindset

Applicants are asked to provide a current CV and 2-page covering letter outlining evidence against the essential criteria in the job description, clearly identifying the skills and experiences applicable to the role.

A satisfactory basic Disclosure and Barring Service (DBS) check will be a requirement once a conditional offer of employment is made to successful candidates.

In Return...

Work for an organisation with excellent work life balance policies, where flexible working is promoted and the culture of the organisation is to nurture staff through effective leadership and excellent team working.

About the Organisation

With increasing numbers of children and young people affected by social, emotional and behavioural difficulties inhibiting their progress and limiting their life chances. The charity has developed a range of interventions and support to give vulnerable children and young people the opportunity to be the best they can be. Whether it is delivering certified training, supporting whole-school or authority-wide nurturing schools approach or promoting evidence-based research, the charity is providing quality support and resources to make nurturing provision a reality for pupils across the UK and beyond.

Other roles you may have experience of could include Customer Service, Senior Customer Service, Customer Support, Senior Customer Support, Customer Experience, Helpdesk, Help Desk, Digital Customer Support, Online Customer Support.

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Italian speaking Customer Service Coordinator

French Selection UK

St Albans, HC
5 days ago
St Albans, HC
£25.999k - £26k Per Year
5 days ago
£25.999k - £26k Per Year

FRENCH SELECTION UK
Italian speaking Customer Service Coordinator
Sales Administration, 0rder Processing, Customers, Sales, Customer service, Logistics, Export Sales, Shipping, Delivery, Credits, Tracking, Manufacturing, Supply Chain, Italian, Italy
Salary: up to £26,500 pa DOE + excellent benefits
Location: St Albans, Hertfordshire
Commutable from London, Luton, Watford, Harpenden, Wheathamstead, Redbourn, Sandridge, Radlett, Bourne End, Kings Langley, Chipperfield, Abbots Langley, North London
Ref: 5232I
VIEW JOB DESCRIPTION > APPLY NOW
Please visit the French Selection UK website, vacancies section, search job reference: 5232I
Applications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants.
The Company:
Our client is a well-established, international company in the manufacturing sector.
Main Duties:
To support the sales process by monitoring customer’s accounts and processing orders.
The Role:
- To establish and maintain excellent relationships with Italian speaking clients
- To be the main point of contact for Italy based customers
- To process customers purchase orders and prepare relevant shipping documentation
- To ensure all customer requests are dealt with efficiently
- To follow through customer orders from process to delivery
- To communicate internally to ensure smooth processing and completion of orders
The Candidate:
- Fluent in Italian and English (Written and Spoken) - ESSENTIAL
- Previous relevant experience working directly with customers
- Experience with Oracle or SAP
- IT literate: Microsoft Office software
- Team player & self-starter
- Ability to work under pressure and multitasking
- Excellent communication and organization skills
Salary: up to £26,000 pa DOE + benefits
Benefits: 25 days holidays + bank holidays / Private Medical insurance/ Pension scheme / Life Insurance and others
French Selection UK - The leading recruitment consultancy specialising in the placement of French, German, Spanish, Italian and Russian speaking professionals and executives throughout the United Kingdom.

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German speaking Customer Support Executive

CAPE RECRUITMENT LTD

Cambridge, ANGL
2 days ago
Cambridge, ANGL
£25k - £25k Per Year
2 days ago
£25k - £25k Per Year

German speaking Customer Support Executive

 

Working from home initially, during Covid restrictions and then the role will resume in Cambridge once it is safe and normal do to so

Available as a permanent or contract role

Salary: circa £25,000

8% Contribution Pension and Private health insurance

The Company

A fast-growing software company established in over 35 countries which has doubled its turnover in the last 9 years. This market leader provides cutting edge software solutions to several growing industries at home and abroad. Well established in Europe, the company is multi-cultural and very well known on the Continent.

The office environment is supportive, friendly and geared towards working as a team. Training opportunities are everywhere, as is the possibility to further your career in this growing company. 

With even bigger plans for future expansion in 2021 and beyond, the time is right to jump on board with this rising star.

 

The role

This role is all about customer service - you don’t need to be an IT person or the next computer programmer! You just need to know how to look after customers.

You will be answering queries from business customers about products, payments and anything else they need. The role will be phone, email and face to face based so it’s important that you are a real people person.  You will also train new and existing customers to make sure they are getting the most from the relationship and the product. There is great variety in the work that you’ll carry out and a world apart from ‘script’ based customer service work that you’ll find in other companies.

Working from the company’s UK head office in Cambridgeshire. The office environment is relaxed, good fun and multi-cultural. Your clients will be based in Europe and you will be able to use all of the languages that you speak.

You will work in a relaxed office environment where you will be given all the tools you need in order to succeed. You will be given many training opportunities and due to the growth plans of the company, your career prospects will be fantastic.

The Rewards

  • Regularly reviewed salary with excellent benefits
  • Brilliant career development prospects
  • 8% contributory pension and private health insurance
  • Lots of training and development in your skills and career
  • A role within a fun, relaxed and well-run team where support and help is always close by

 

Experience Required

Fluency in German

Customer facing experience from any field  

 

Interviews are available immediately and the role will start as soon as you are ready.

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Customer Service Representative

Essential Employment

Hackney, London
1 day ago
Hackney, London
1 day ago

Based in Hackney paying £15.75ph PAYE

 

This is a full time temporary role.     

 

Our client is looking for a Customer Service Representative. To provide a support service to an annual billing and vaccination service by answering incoming calls and assisting callers with a variety of queries.

 

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

 

All our roles may be subject to pre-employment checks including references so please be prepared.

 

You can also follow us at Twitter/Facebook/LinkedIn or via our website www.essentialemploy.co.uk

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Customer Service Advisor

Motocaddy Ltd

Great Hallingbury, HC
5 days ago
Great Hallingbury, HC
£19k - £19k Per Year
5 days ago
£19k - £19k Per Year

Motocaddy brings the very best in build quality, style, reliability and affordability to the world of electric golf trolleys and we currently have an exciting opportunity for a Customer Service Advisor to join the team.


Job Title: Customer Service Advisor


Location: Great Hallingbury, Hertfordshire


Salary: £19,000 per annum


Customer Service Advisor - The Role:


Working with the existing customer service team and reporting to the Customer Service Supervisor, offering support to Service Agents, Retails and end users alike. This role looks after all incoming contact from customers and any administration relating to sales and customer service.


Customer Service Advisor - Key Responsibilities:


- Turn up ready to answer calls, emails and live chat at 9am


- Answering an equal share of incoming Customer Service phone queries - including customer service, sales, queries, technical support etc for both trade and direct


- Answering an equal share of customer service email correspondence via a case system


- Data Entry - warranties, spreadsheets, claims etc


- Organising collections for faulty items, pick errors, input errors etc


- Inputting all varieties of orders and taking payment


- Raising claims with couriers when items were misplaced


- Following up customer queries. Keeping customers informed of their progress


- Processing Escalations - seeking help and advice (including offering a solution) when required to then report back to the customer


- Processing an equal share of promotional claims


- Face to face interaction when customers arrive at the premises - processing returns, orders etc


- Sales administration for Sales Reps


- A equal share of livechat conversations in the team


- Liaising with other departments for advice and communication in a professional manner within the company when required


- Raising invoices and issuing Credits and refunds to customers


- Sales Rep Car Stock


- Setting up new accounts and making accounts inactive when advised


-Basic technical knowledge on trolleys and items to be able to help customers


- Understand products and features to be able to explain to customers


Customer Service Advisor - You:


- Excellent phone manner


- Willingness to help


- Computer skills essential


- Excellent verbal and written communication skills


- Product knowledge retention essential


- Sense of urgency and accuracy required


- Attention to detail


- Team player


- Able to work on own initiative


- Problem resolution solutions


To submit your CV for this exciting Customer Service Advisor opportunity, please click 'Apply' now.

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Customer Service Assistant - 25 hrs a week - Bishops Stortford

Comapss

Bishops Stortford, HC
24 days ago
Bishops Stortford, HC
24 days ago

Customer Service Assistant

As one of our Customer Service Assistants, you’ll be the face of our business, delivering a consistently great experience to our customers.

You’ll be working in a team full of fantastic people as a Customer Service Assistant. After all, who doesn’t dream about coming into work, doing what they love and spending time with friends?

  • Food production
  • Front of house services
  • General support with the running of a contract or unit in line with contractual requirements.

Customer Service Assistant

As one of our Customer Service Assistants, you’ll be the face of our business, delivering a consistently great experience to our customers.

You’ll be working in a team full of fantastic people as a Customer Service Assistant. After all, who doesn’t dream about coming into work, doing what they love and spending time with friends?

  • Food production
  • Front of house services
  • General support with the running of a contract or unit in line with contractual requirements.

It doesn’t matter if you’ve never worked as a Customer Service Assistant before. What does matter to us the most, is taking pride in what you do and a willingness to learn.

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Call Centre Agents

Nexus Recruitment

Loughton, HC
4 days ago
Loughton, HC
£16k - £16k Per Year
4 days ago
£16k - £16k Per Year

We require a number of call centre agents for busy financial company.

 

The role will be to call customers, manage customers and assist them in whatever way possible.


You will ideally have excellent telephone skills and the ability to engage with customers on the telephone.

 

The Client will provide full training for this position.

 

Based in Loughton Essex.

 

Salary is £16K plus commission up to £34K total package.

 

Please send your CV to us in Word format along with salary and availability.

Salary

£25k - £28k Per Year

Job Type

Contractor, full-time

Posted

4 days ago

Description

Senior Customer Support Representative

We are looking for a friendly and organised individual with a commitment to outstanding customer service to be the first point of contact for the organisations customers. This is an exciting opportunity for a Senior Customer Support proffesional to build on their customer experience within an excellent team.

Position: Senior Customer Support Representative

Location: Flexible as homeworking supported

Salary: £25-28k dependent on experience

Hours: Full-time

Duration: 12 months Fixed Term Contract (becoming permanent if funding allows)

Benefits: 25 days' annual leave plus bank holidays and 5% Employer pension contribution

Closing Date: 21st March 2021

Final Interview Date: Interviews will be taking place on a rolling basis so avoid early to avoid disappointment.

About the Role

Working closely with colleagues from across the organisation, the successful applicant will take ownership of customer service queries at the charity, nurturing customers who need help, technical support or have questions and queries about the range of products and services. This role is key to the day-to-day running of the Boxall Profile Online and services providing specialist support to schools.

In particular, the Senior Customer Support Representative will be responsible for ensuring that customers receive outstanding service by:

  • Delivering a cohesive approach to customer support across channels such as email, phone, helpdesk, help centre, social media, etc.
  • Providing customer support for Boxall Online Profile
  • Closely managing customer support queries to avoid and eliminate backlogs
  • Continuously improving customer support through optimising systems and processes
  • Listening to customers and analysing trends to improve customer service

About You

We are looking for an agile, committed and enthusiastic individual, capable of absorbing information quickly, and able to handle a diverse workload in order to meet the fast pace of the organisation. The ideal candidate will be a self-starter with a commitment to outstanding customer service, and the strong communication and problem-solving skills needed to work well with a small team in a dynamic working environment.

The role requires an individual who has a strong track record of customer support and experience of working hands-on with helpdesk/ticketing systems to manage queries effectively. Where an individual lacks specific experience of working in a particular area they would be expected to demonstrate evidence to support their potential to do so and an understanding of the factors that will drive success.

You will have:

  • Solid experience of customer support and customer service using helpdesk/ticketing systems
  • Experience of improving customer service and optimising tools and workflows to deliver better outcomes
  • Strong organisational skills with the ability to multitask and manage time effectively
  • Excellent telephone manner, and professional presentation at all times
  • Excellent written and verbal communication skills
  • Good attention to detail, and the ability to keep accurate records and work at pace
  • Ability to work to deadlines and prioritise customer queries effectively
  • Ability to listen to customers and colleagues with empathy, to think critically and solve and escalate problems appropriately
  • Ability to manage a fast-paced, unpredictable workload with professionalism and enthusiasm
  • Enthusiasm for digital solutions and a customer-focused mindset

Applicants are asked to provide a current CV and 2-page covering letter outlining evidence against the essential criteria in the job description, clearly identifying the skills and experiences applicable to the role.

A satisfactory basic Disclosure and Barring Service (DBS) check will be a requirement once a conditional offer of employment is made to successful candidates.

In Return...

Work for an organisation with excellent work life balance policies, where flexible working is promoted and the culture of the organisation is to nurture staff through effective leadership and excellent team working.

About the Organisation

With increasing numbers of children and young people affected by social, emotional and behavioural difficulties inhibiting their progress and limiting their life chances. The charity has developed a range of interventions and support to give vulnerable children and young people the opportunity to be the best they can be. Whether it is delivering certified training, supporting whole-school or authority-wide nurturing schools approach or promoting evidence-based research, the charity is providing quality support and resources to make nurturing provision a reality for pupils across the UK and beyond.

Other roles you may have experience of could include Customer Service, Senior Customer Service, Customer Support, Senior Customer Support, Customer Experience, Helpdesk, Help Desk, Digital Customer Support, Online Customer Support.