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657 Jobs Found 

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eCommerce Service Design Manager Atlantic House

Aldi

Atherstone, MID
6 days ago
Atherstone, MID
£54.285k - £79.04k
6 days ago
£54.285k - £79.04k
ContractType: Permanent

Global Business Coordination is an exciting department with the objective to keep Aldi competitive in a constantly evolving retail environment.

It is our job to think about how we can improve our customers lives, evolve the business, and prepare for the future on an international scale. We use state-of-the-art technology to bring about digital change that delivers real customer value; this is an opportunity for you to have a truly global impact on our business, driving innovative propositions and services to provide our customers with new and exciting ways to shop and improving the overall customer journey.


eCommerce Service Design Manager
You will be responsible for the delivery of conceptual and detailed designs to support the delivery of eCommerce services to ALDI’s customers (this could be everything from a new Click and Collect operation to a pop up online shop) in stores around the world. You will need to be skilled at deeply understanding the customer journey, stakeholder mapping, and creating the overall service blueprint. The eCommerce Service Design Manager will take responsibility for the overall vision while working in close collaboration with the business and experience designers.
Responsibilities / Duties
• Management of team members
• Provide technical / business coaching as required to ensure team members deliver on expectations
• Prioritise and deliver outputs to time, cost and quality expectations
• Can envision the overall service and will coordinate with multiple teams to ensure the complete delivery of the initiative
• Design world-class services that blend digital, physical and human interactions across multiple touch points, smartly bringing together user needs, business goals and technical realities
• Translate Customer Interaction propositions / concepts into designs that illustrate simplicity despite system complexity
• Develop the overall service design, including customer experience/ customer journeys, business rules, stage design and branding guidelines in alignment with countries
• Identify the needs of all stakeholders and operators in a service (both customers and service providers)
• Prototype and pilot new service experiences with customers
• Developing, evaluating and agreeing both concept and detailed designs with stakeholders
• Identifying and developing service processes, equipment and automation requirements
• Gather and agree service operational metrics, assumptions and business requirements for relevant areas
• Lead on continuous improvement activity that make designs more repeatable and quicker to realise
• Work with the Strategy team to understand which service propositions have been prioritised
• Work with Technical teams to incorporate technology solutions input to service designs
• Work with the Success Management team to prepare full rollout of new services across the globe
• Designing at a conceptual (macro) and detailed level for new services being introduced for customers
• Bringing customer propositions to life from a service perspective
• Prototyping / piloting new services to test their commercial and operational viability
• Ensuring a holistic, joined up end user (customer) experience is designed and tested
Essential
• Degree in relevant subject area
• Experience managing a business service design team
• Experience working in a business/service Design Role, in digital related projects or departments
• Direct experience, or management experience in at least one of the following: Business Service Design, Customer Experience Design, Commercial/Business modelling, Organisational scoping/design, Business Process Mapping
• Expertise motivating and developing high performing teams
• Expert stakeholder management skills
• Expertise in the development of customer journeys/ service blueprints/workshop facilitation
• Excellent presentation materials development skills
• Experience in and comfort with working in fast paced environments
• Working in agile team environments – being a team player
• Exposure to digitally relevant technology areas (e.g. web content management, Mobile Apps, Customer Relationship Management, Marketing campaign planning and execution)
• Willing to travel to ALDI South countries as required (20-40%) these are mainly: Germany, Austria, Ireland, Australia and the USA
Desirable
• Service Design qualifications
• B2C Retail Experience
• Experience working with Product Owners or Development Teams on Ecommerce/Ebusiness solutions
• Ex
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B2B Integrated Marketing Agency Account Manager

CME

Birmingham, MID
4 days ago
Birmingham, MID
£30k - £35k
4 days ago
£30k - £35k

A well-established, award winning boutique style PR and marketing agency is looking for an experienced account manager to work on a selection of clients across the built environment sector.

You will be working with your own delivery team of copy writers and designers to produce campaign outputs each month.

You will have the opportunity to further your career in an ambitious, fast-paced environment, where you will be rewarded for your achievements through commission and bonuses.

This role is the ideal opportunity for a proactive, creative and commercially literate candidate who is digitally savvy and wants to be part of a successful agency, who know how to have fun along the way, in a friendly supportive environment.

This role is suited to an experienced account manager looking for their next career challenge.

There is a combination of remote working (from home) with some travelling to visit clients throughout the year and as the agency brings on more key personnel, a requirement to have team building days throughout the month in our new Birmingham office which will be centrally placed for ease of access.

CME is looking for a person who is:

A strategic thinker – you can spot opportunities for clients to improve performance

A confident communicator – you will have the ability to inspire others to excel at what they do

You will be self-driven and able to work both independently and as part of a team

Experienced at working in a fast-paced environment – clients demands are well managed

Able to manage many projects at once and meet required deadlines

Results driven and commercially focused

Trustworthy and a team player

Passionate about marketing & PR

An understanding of social media

Requirements

  • Must have account management experience working for a B2B agency
  • Marketing qualification
  • 3 years + experience in a marketing and PR role
  • B2B experience

Qualifications and abilities

  • A minimum of 3 years’ experience in a PR and/or marketing agency is essential
  • Knowledge of the built environment sector, media and influencers, desired but not essential
  • Passionate about developing client accounts and delivering results
  • Strong proficiency in media relations work and proven delivery of results
  • Awareness of the branding process and how it influences marketing goals
  • Digitally savvy with a good understanding of social media channels for business
  • Creativity and personality to always bring something different and engaging to clients/the team
  • Excellent attention to detail
  • Confident presentation skills
  • Excellent communication skills, both written and verbal
  • Strong planning and organisational skills
  • Proactive and ambitious
  • Strong commercial focus
  • Ability to multi task, managing multiple projects at once
  • Can-do attitude and team player mentality


Responsibilities

  • Manage client expectations by consistently delivering work on time and to budget
  • Proactively creating ideas to expand client accounts by identifying opportunities and presenting them to the client
  • Scheduling activity to service client expectations in the most profitable way
  • Media / Influencer relations – Knowing how to build meaningful relationships with media that can generate new and consistent results
  • Idea generation – Creativity across campaigns, social, features and copy
  • Publicity generation – consistently securing positive items of media coverage on behalf of clients
  • Attending client meetings and conducting yourself in a confident and professional manner
  • Ability to manage own workload and prioritise, including accountability for deliverables and ensuring deadlines are met
  • Maintaining positive relations with clients at all times
  • Evaluation and presentation of campaign results internally and to clients
  • Research of potential PR angles and campaigns for clients or new business prospects
  • Media monitoring - regularly keeping track of the UK media agenda
  • Analysing making recommendations to improve client performance.

Other requirements:

  • Ambition and drive to want to make a difference to clients and the agency
  • Confidence in building relationships with clients and their partners/customers
  • Team player
  • Flexibility to travel across the UK to attend client meetings
  • UK based candidates only

Benefits

Competitive salary

Annual bonus based on hitting targets

Commission on client sales

Pension scheme

23 days holiday plus a day off on your birthday

Career development

Training and career development

Healthcare benefits
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eCommerce Service Design Manager Atlantic House

Aldi

Atherstone, MID
6 days ago
Atherstone, MID
£54.285k - £79.04k
6 days ago
£54.285k - £79.04k
ContractType: Permanent

Global Business Coordination is an exciting department with the objective to keep Aldi competitive in a constantly evolving retail environment.

It is our job to think about how we can improve our customers lives, evolve the business, and prepare for the future on an international scale. We use state-of-the-art technology to bring about digital change that delivers real customer value; this is an opportunity for you to have a truly global impact on our business, driving innovative propositions and services to provide our customers with new and exciting ways to shop and improving the overall customer journey.


eCommerce Service Design Manager
You will be responsible for the delivery of conceptual and detailed designs to support the delivery of eCommerce services to ALDI’s customers (this could be everything from a new Click and Collect operation to a pop up online shop) in stores around the world. You will need to be skilled at deeply understanding the customer journey, stakeholder mapping, and creating the overall service blueprint. The eCommerce Service Design Manager will take responsibility for the overall vision while working in close collaboration with the business and experience designers.
Responsibilities / Duties
• Management of team members
• Provide technical / business coaching as required to ensure team members deliver on expectations
• Prioritise and deliver outputs to time, cost and quality expectations
• Can envision the overall service and will coordinate with multiple teams to ensure the complete delivery of the initiative
• Design world-class services that blend digital, physical and human interactions across multiple touch points, smartly bringing together user needs, business goals and technical realities
• Translate Customer Interaction propositions / concepts into designs that illustrate simplicity despite system complexity
• Develop the overall service design, including customer experience/ customer journeys, business rules, stage design and branding guidelines in alignment with countries
• Identify the needs of all stakeholders and operators in a service (both customers and service providers)
• Prototype and pilot new service experiences with customers
• Developing, evaluating and agreeing both concept and detailed designs with stakeholders
• Identifying and developing service processes, equipment and automation requirements
• Gather and agree service operational metrics, assumptions and business requirements for relevant areas
• Lead on continuous improvement activity that make designs more repeatable and quicker to realise
• Work with the Strategy team to understand which service propositions have been prioritised
• Work with Technical teams to incorporate technology solutions input to service designs
• Work with the Success Management team to prepare full rollout of new services across the globe
• Designing at a conceptual (macro) and detailed level for new services being introduced for customers
• Bringing customer propositions to life from a service perspective
• Prototyping / piloting new services to test their commercial and operational viability
• Ensuring a holistic, joined up end user (customer) experience is designed and tested
Essential
• Degree in relevant subject area
• Experience managing a business service design team
• Experience working in a business/service Design Role, in digital related projects or departments
• Direct experience, or management experience in at least one of the following: Business Service Design, Customer Experience Design, Commercial/Business modelling, Organisational scoping/design, Business Process Mapping
• Expertise motivating and developing high performing teams
• Expert stakeholder management skills
• Expertise in the development of customer journeys/ service blueprints/workshop facilitation
• Excellent presentation materials development skills
• Experience in and comfort with working in fast paced environments
• Working in agile team environments – being a team player
• Exposure to digitally relevant technology areas (e.g. web content management, Mobile Apps, Customer Relationship Management, Marketing campaign planning and execution)
• Willing to travel to ALDI South countries as required (20-40%) these are mainly: Germany, Austria, Ireland, Australia and the USA
Desirable
• Service Design qualifications
• B2C Retail Experience
• Experience working with Product Owners or Development Teams on Ecommerce/Ebusiness solutions
• Ex
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Service Design Manager Atlantic House

Aldi

Atherstone, MID
6 days ago
Atherstone, MID
£54.285k - £79.04k
6 days ago
£54.285k - £79.04k
ContractType: Permanent

Global Business Coordination is an exciting department with the objective to keep Aldi competitive in a constantly evolving retail environment.

It is our job to think about how we can improve our customers lives, evolve the business, and prepare for the future on an international scale. We use state-of-the-art technology to bring about digital change that delivers real customer value; this is an opportunity for you to have a truly global impact on our business, driving innovative propositions and services to provide our customers with new and exciting ways to shop and improving the overall customer journey.


Service Design Manager
You will be responsible for the delivery of conceptual and detailed designs to support the delivery of services to ALDI’s customers. You will need to be skilled at deeply understanding the customer journey, stakeholder mapping, and creating the overall service blueprint. A service designer will take responsibility for the overall vision while working in close collaboration with the business and experience designers.
Responsibilities / Duties
• Prioritise and deliver outputs to time, cost and quality expectations
• Management of team members, ensuring appropriate support is provided in motivating employees and managing their wellbeing
• Provide technical / business coaching as required to ensure team members deliver on expectations
• Nurture and develop talent so they can grow within their roles
• Can envision the overall service and will coordinate with multiple teams to ensure the complete delivery of the initiative
• Design world-class services that blend digital, physical and human interactions across multiple touch points, smartly bringing together user needs, business goals and technical realities
• Translate Customer Interaction propositions / concepts into designs that illustrate simplicity despite system complexity
• Develop the overall service design, including customer experience/ customer journeys, business rules, stage design and branding guidelines in alignment with countries
• Identify the needs of all stakeholders and operators in a service (both customers and service providers)
• Prototype and pilot new service experiences with customers
• Developing, evaluating and agreeing both concept and detailed designs with stakeholders
• Identifying and developing service processes, equipment and automation requirements
• Gather and agree service operational metrics, assumptions and business requirements for relevant areas
• Lead on continuous improvement activity that make designs more repeatable and quicker to realise
• Work with Strategy team to understand which service propositions have been prioritised
• Work with Technical teams to incorporate technology solutions input to service designs
• Work with Success Management team to prepare full rollout of new services across the globe
• Designing at a conceptual (macro) and detailed level for new services being introduced for customers
• Bringing customer propositions to life from a service perspective
• Prototyping / piloting new services to test their commercial and operational viability
• Ensuring a holistic, joined up end user (customer) experience is designed and tested
Essential
• Degree in relevant subject area
• Experience managing a business service design team
• Experienced people manager
• Experience working in a business/service Design Role
• Direct experience, or management experience in at least one of the following:
• Business Service Design
• Customer Experience Design
• Commercial/Business modelling
• Organisational scoping/design
• Business Process Mapping
• Experience working in digital related projects or departments
• Expertise motivating and developing high performing teams
• Expert stakeholder management skills
• Expertise in the development of customer journeys
• Expertise in the development of service blueprints
• Expertise in workshop facilitation
• Excellent presentation materials development skills
• Experience in and comfort with working in fast paced environments
• Working in agile team environments – being a team player
• Exposure to digitally relevant technology areas (e.g. web content management, Mobile Apps, Customer Relationship Management, Marketing campaign planning and execution)
• Willing to travel to ALDI South countries as required (20-40%) these are mainly: Germany, Austria, Ireland, Australia and the USA
Desirable
• Service Design q
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Commercial Manager

Mercia Marina

Derby, MID
13 days ago
Derby, MID
£40k - £50k Per Year
13 days ago
£40k - £50k Per Year

Commercial Manager
£40-50k

Willington, Derby
An unusual and exciting opportunity at the stunning Mercia Marina in Willington, Derby. This is a job with a difference and one where your contribution matters.

About you

We’re seeking someone with that rare combination of a sound commercial mindset complemented by a technical/engineering aptitude.
You will be a creative thinker who likes to investigate and apply imaginative solutions rather than taking the easy route. Someone as comfortable with capex management as they are managing diverse projects and people. Or at least confident and resourceful enough to take on the challenge and determined enough to succeed.

In return, we offer an exciting well-paid career in a role where your ideas are sought out and your actions make a difference to residents, businesses, visitors and holiday makers as well as the local community.
Over the past 12 years, we've laid the groundwork for a fabulous business. We still have big plans for the future and you will be central to those plans.
You’ll be working in one of the best environments in the Midlands (you can help make it one of the best in the country as that is our aim). You’ll join a small team where everyone counts, and everyone contributes.

About us

We're a fast-growing, well-established, financially secure family company with grand designs. Over the past 12 years we've created a destination with topflight commercial offices occupied by demanding international businesses, 260 floating residences, luxury holiday homes, 15 retail shops, cafes, and restaurants. There is scope for more of everything, but better and brighter. 

If you’re used to a slow-paced unchallenging environment where one day is much the same as the last, then this probably isn’t going to be the right role for you. Decision making here is rapid and straightforward as we are a small team with a flat structure.

What will you be doing?

Starting projects, pushing projects along, trying to wrap up projects, investigating improvements be it better office systems, management info, upgraded fibre internet, best use of land, new lodges, new vehicles, resource allocation and more. The tasks will run the gamut from the everyday to the once in a lifetime. The easy way is not our usual way.

You’ll be on the front line for new buildings, new infrastructure, additional land, more residences, more lodges including eco-lodges, IT innovation, equipment upgrades, e-vehicle charging schemes, e-bike schemes, etc.  And then there are your ideas…

Examples of current projects are: Promenade building development scheme; fibre optic internet installation for whole marina; financially viable e-vehicle charging for residents and visitors; bee-hives; lodge development; eco-lodges; realistic and viable energy saving possibilities and new software.

You’ll liaise with architects, planning consultants and planners on development schemes as required. You'll assess possible development projects for financial return, customer demand, likely take-up and feasibility. You'll undertake detailed appraisals of major schemes.

Constantly looking for opportunities to develop the business which will provide benefit for customers and the general public and as a consequence provide profitable growth.

Help determine the optimum technical/engineering solutions.

Develop an overview of existing products, operations and processes and put forward suggestions for improvement.

 

What experience and qualifications do you need?

Ideally an engineering or technical degree from a good university plus good commercial experience in a decision-making capacity or a good business degree with work experience in an engineering or technical capacity.

Able to undertake detailed financial appraisal of major projects

Creatively minded

Be an admirer of innovative solutions

A track record of achievement

Be keen to take on big developments

Have an international or at least national perspective
Previous applicants are welcome to reapply.
Deadline for applications is 31 March 2021. 

That’s all for now

If you’ve got this far, like what we have to offer and think we will appreciate what you have to offer, take the next step by making a confidential application by emailing your C.V. accompanied by a cover letter to robert@merciamarina.co.uk.

We recruit without regard to age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation. And we mean it.

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Trainee Service Engineer

Unitech Industries Ltd.

Burntwood, MID
5 days ago
Burntwood, MID
5 days ago

DRIVER SOUTHALL LTD - VACANCY – TRAINEE SERVICE ENGINEER – RAF - 2220/MO

Driver Southall Ltd are a UK manufacturer of checkweighers, bespoke weighing systems, metal detection systems and vibratory conveyors for a variety of industries throughout the UK including food and beverage, direct and security mailing, pharmaceutical and automotive industries.

We are currently seeking a Trainee Service Engineer to complement our existing team to support with the service and calibration of systems that we produce, including other machines by different manufacturers.

Role Overview:

Reporting directly to the Production / Design Manager, the successful candidate will have a range of responsibilities including:

Main duties will include:

  • Assist with handling customer callouts for breakdown repair and machine calibration.
  • Install & Commission.
  • Preventative maintenance.
  • Offer technical support via phone support to customers, training will be provided if required.
  • Assist with providing onsite and offsite customer training.
  • Carry out workshop-based activities such as creating sub-assemblies, machine assembly and machine setup and testing.
  • Any other duties commensurate within this position and skill set as required.

Skills & Experience Required:

  • Any electrical and mechanical engineering would be advantageous.
  • Must possess a UK driving licence and be flexible and able to travel, stay overnight and work weekends where required and in line with business needs.
  • Checkweighers and Metal Detection experience advantageous.
  • Must be proactive and passionate about the role.
  • Ability to work equally well as part of a team and on your own.
  • Must be customer focused and possess a strong commitment to customer satisfaction.

What we offer in return:

  • Salary is negotiable dependant on skills and experience.
  • Company Van and Mobile Phone once trained.
  • A full-time permanent opportunity.
  • 28 days holiday (inclusive of annual, bank / public days)
  • Full training and support programme.
  • A varied and interesting role and ability to develop further.
  • Access to a contributory company pension scheme, employer contribution of 3%

Please submit your CV and written application by email quoting RAF- 2220/MO outlining what you feel you can offer us in this and/or other similar roles.  All applications should be emailed to: grouphr@unitech.uk.com .  To find out more about our Company please visit our company website.  We are an equal opportunity employer. 

Thank you, we look forward to receiving your application.

 

 

 

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Experience Designer Atlantic House

Aldi

Atherstone, MID
7 days ago
Atherstone, MID
£47.1k - £54.255k
7 days ago
£47.1k - £54.255k
ContractType: Permanent

Global Business Coordination is an exciting department with the objective to keep Aldi competitive in a constantly evolving retail environment.

It is our job to think about how we can improve our customers lives, evolve the business, and prepare for the future on an international scale. We use state-of-the-art technology to bring about digital change that delivers real customer value; this is an opportunity for you to have a truly global impact on our business, driving innovative propositions and services to provide our customers with new and exciting ways to shop and improving the overall customer journey.


Experience Designer
We are seeking highly motivated individuals to join our dynamic team as Experience Designers within our Business Service Design team, based at our Tamworth Office in the UK.
This is a great opportunity to develop within the business and play a key part in shaping the future of ALDI globally. Your role will be responsible for designing experiences within the global Customer Interaction team (areas of responsibility span Web, Mobile, CRM and Marketing areas), and will enhance ALDI’s digital presence in the Retail sector.
You will ensure usability and adoption of services, create a consistent experience across all customer touch-points, design world class experiences, follow industry trends and match the highest accessibility standards.
The role is UK based, but regular travel on demand should be expected, as per the needs of the project, or upon request of the Design Manager.
Key Responsibilities & Tasks:
• Take an ‘outside in’ design approach i.e. think what does this need to look like from an end / user customer perspective
• Use design tools to create concept sketches, user flow diagrams, wireframes, prototypes and interaction specifications
• Link the development of conceptual ideas into concrete designs in line with a brands identity and business strategy
• Provide a clear vision for improving design processes and explaining and presenting design decisions to service designers business owners and stakeholders
• Consider existing applications and evaluating their UX effectiveness
• Consider the human-computer interaction element of a design
• Define interaction models, user task flows and user interface specs
• Communicate scenarios (hypothetical users), end-to-end experiences, interaction models, and screen designs to other people working on a product
• Develop and maintain design wireframes (basic mock-ups of applications) and specifications
• Run user testing of applications, software and websites
Interfaces / working relationships:
• Work with Service Designers to understand the macro level design to enable detailed work on user experience aspects
• Work with Research and Customer Insight IOU teams to utilise customer research, analytics and insights to optimise designs
• Work collaboratively with the UI/UX Centre of Excellence within the central technical team
• Work with Product teams to define features and user stories
• Work with Visual Designers to incorporate a visual or brand identity into the finished product
Accountabilities:
• Designing at a conceptual (macro) and detailed level for new services being introduced for customers
• Bringing customer propositions to life from a service perspective
• Prototyping / piloting new services to test their commercial and operational viability
• Ensuring a holistic, joined up end user (customer) experience is designed and tested
Experience required:
• Project Management
• Working in Digital projects or departments
• Designing customer facing assets or services
• Experience in and comfort with working in fast paced environments
• Working in agile team environments
• Experienced with IT software procurement and implementation projects or B2C Retail Experience is desirable
Other skills/qualifications/requirements:
• Expertise in the development of customer journeys
• Expertise in the development of service blueprints
• Expertise in workshop facilitation
• Excellent presentation materials development skills
• Excellent creative design capabilities
• Exposure to digital relevant technology areas (e.g. web content management, Mobile Apps, Customer Relationship Management, Marketing campaign planning and execution)
• Willing to travel to ALDI South countries as required (10-30%). These are mainly: Germany, Austria, Ireland, Australia and the USA.
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Account Director, Public Sector

BT Group

Birmingham, MID
Today
Birmingham, MID
Today

We are looking for an experienced Account Director to join our Midlands Sales Team covering various Public Sector accounts including Local Government, Health, Universities, Housing Associations, etc.

Our team consists of highly experienced professionals that help our most strategic customers define and address their most complex technological and business challenges.  We focus on the outcome and impact to our client needs and develop strong relationships to forge new opportunities.

We need you to identify and target new opportunities within an already established base of 10 accounts, accelerating the key objectives for our clients through technology, driving our partners and support functions to further enhance the experience of our clients and deliver business outcomes that increase customer satisfaction.

Your experience and knowledge will help deliver a step change in our approach and capability - from early engagement with clients, through internal bid management to reviewing success - you will be pivotal in setting the agenda for our clients and also for our own business, in a way that enables us to increase our market share in the most efficient and effective way.

Supported by a team of specialists, solution architects, service designers, product managers, and bid resource, you will have all the means required to be a highly successful addition to the public sector team.

Youll have the following responsibilities

Developing successful, sustainable and profitable long-term relationship with the largest and most complex regional customers
Drawing on multiple sources of information and insight (customer, competitors, market insight/trends, group insight, trading/economic environment) in order to formulate win strategies with customers
Developing a strong understanding of the customer’s requirements and transformational roadmap - creating a robust account development plan exists for each customer, accurately portraying the competitive landscape and BTs position within it
Define, develop and own key customer relationships and customer contact strategy
Improving customer satisfaction / increasing NPS within each the account
Identify opportunities to grow and sell BT’s complex solutions
Sell the current and future benefits of the EE/BT network and all propositions and value-added services

Youll have the following skills & experience

Proven experience and success in direct sales, generating growth and minimising churn
Significant industry experience in IT/Telecommunications, managed and professional services businesses
Proven track record working public sector/government accounts, with an in-depth understanding of how sales operates in this sector
High-level interpersonal and stakeholder manager skills; A client partner for our most significant accounts, engaging at CxO level, with customers
Ability to articulate winning account plans and translate into tangible sales activities, successfully engaging virtual teams
Expert influencer and convincer of external customers (to buy) and internal colleagues (supporting the sales process and addressing customer concerns in-life)
Strong commercial acumen and business understanding enabling achievement of profitable growth and retention results

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Service Design Manager Atlantic House

Aldi

Atherstone, MID
6 days ago
Atherstone, MID
£54.285k - £79.04k
6 days ago
£54.285k - £79.04k
ContractType: Permanent

Global Business Coordination is an exciting department with the objective to keep Aldi competitive in a constantly evolving retail environment.

It is our job to think about how we can improve our customers lives, evolve the business, and prepare for the future on an international scale. We use state-of-the-art technology to bring about digital change that delivers real customer value; this is an opportunity for you to have a truly global impact on our business, driving innovative propositions and services to provide our customers with new and exciting ways to shop and improving the overall customer journey.


Service Design Manager
You will be responsible for the delivery of conceptual and detailed designs to support the delivery of services to ALDI’s customers. You will need to be skilled at deeply understanding the customer journey, stakeholder mapping, and creating the overall service blueprint. A service designer will take responsibility for the overall vision while working in close collaboration with the business and experience designers.
Responsibilities / Duties
• Prioritise and deliver outputs to time, cost and quality expectations
• Management of team members, ensuring appropriate support is provided in motivating employees and managing their wellbeing
• Provide technical / business coaching as required to ensure team members deliver on expectations
• Nurture and develop talent so they can grow within their roles
• Can envision the overall service and will coordinate with multiple teams to ensure the complete delivery of the initiative
• Design world-class services that blend digital, physical and human interactions across multiple touch points, smartly bringing together user needs, business goals and technical realities
• Translate Customer Interaction propositions / concepts into designs that illustrate simplicity despite system complexity
• Develop the overall service design, including customer experience/ customer journeys, business rules, stage design and branding guidelines in alignment with countries
• Identify the needs of all stakeholders and operators in a service (both customers and service providers)
• Prototype and pilot new service experiences with customers
• Developing, evaluating and agreeing both concept and detailed designs with stakeholders
• Identifying and developing service processes, equipment and automation requirements
• Gather and agree service operational metrics, assumptions and business requirements for relevant areas
• Lead on continuous improvement activity that make designs more repeatable and quicker to realise
• Work with Strategy team to understand which service propositions have been prioritised
• Work with Technical teams to incorporate technology solutions input to service designs
• Work with Success Management team to prepare full rollout of new services across the globe
• Designing at a conceptual (macro) and detailed level for new services being introduced for customers
• Bringing customer propositions to life from a service perspective
• Prototyping / piloting new services to test their commercial and operational viability
• Ensuring a holistic, joined up end user (customer) experience is designed and tested
Essential
• Degree in relevant subject area
• Experience managing a business service design team
• Experienced people manager
• Experience working in a business/service Design Role
• Direct experience, or management experience in at least one of the following:
• Business Service Design
• Customer Experience Design
• Commercial/Business modelling
• Organisational scoping/design
• Business Process Mapping
• Experience working in digital related projects or departments
• Expertise motivating and developing high performing teams
• Expert stakeholder management skills
• Expertise in the development of customer journeys
• Expertise in the development of service blueprints
• Expertise in workshop facilitation
• Excellent presentation materials development skills
• Experience in and comfort with working in fast paced environments
• Working in agile team environments – being a team player
• Exposure to digitally relevant technology areas (e.g. web content management, Mobile Apps, Customer Relationship Management, Marketing campaign planning and execution)
• Willing to travel to ALDI South countries as required (20-40%) these are mainly: Germany, Austria, Ireland, Australia and the USA
Desirable
• Service Design q
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Design Manager

Playground Games

Leamington Spa, MID
30+ days ago
Leamington Spa, MID
30+ days ago

Playground Games is looking for a talented and experienced Design Manager to oversee Forza Horizon’s world-class design teams.

As the Design Manager, you will be responsible for the planning and leadership of the Game Design, Level Design and Car Handling teams ensuring that targets are achieved to the highest quality. As an experienced industry professional you will use your knowledge of game development and design to coach and mentor the designers to realise their full potential.

Your Skills and Experience:

  • Industry experience in game design, production or management positions
  • Multiple high-profile published console titles
  • Demonstrable skills as an inspirational leader and manager
  • A strong knowledge of modern Game Design processes
  • The ability to identify project risks and recommend appropriate mitigations and contingencies.
  • Experience with managing agendas and schedules
  • Excellent communication skills
  • A genuine passion for games


Salary

£54.285k - £79.04k

Job Type

full-time

Posted

6 days ago

Description

ContractType: Permanent

Global Business Coordination is an exciting department with the objective to keep Aldi competitive in a constantly evolving retail environment.

It is our job to think about how we can improve our customers lives, evolve the business, and prepare for the future on an international scale. We use state-of-the-art technology to bring about digital change that delivers real customer value; this is an opportunity for you to have a truly global impact on our business, driving innovative propositions and services to provide our customers with new and exciting ways to shop and improving the overall customer journey.



eCommerce Service Design Manager

You will be responsible for the delivery of conceptual and detailed designs to support the delivery of eCommerce services to ALDI’s customers (this could be everything from a new Click and Collect operation to a pop up online shop) in stores around the world. You will need to be skilled at deeply understanding the customer journey, stakeholder mapping, and creating the overall service blueprint. The eCommerce Service Design Manager will take responsibility for the overall vision while working in close collaboration with the business and experience designers.

Responsibilities / Duties
• Management of team members
• Provide technical / business coaching as required to ensure team members deliver on expectations
• Prioritise and deliver outputs to time, cost and quality expectations
• Can envision the overall service and will coordinate with multiple teams to ensure the complete delivery of the initiative
• Design world-class services that blend digital, physical and human interactions across multiple touch points, smartly bringing together user needs, business goals and technical realities
• Translate Customer Interaction propositions / concepts into designs that illustrate simplicity despite system complexity
• Develop the overall service design, including customer experience/ customer journeys, business rules, stage design and branding guidelines in alignment with countries
• Identify the needs of all stakeholders and operators in a service (both customers and service providers)
• Prototype and pilot new service experiences with customers
• Developing, evaluating and agreeing both concept and detailed designs with stakeholders
• Identifying and developing service processes, equipment and automation requirements
• Gather and agree service operational metrics, assumptions and business requirements for relevant areas
• Lead on continuous improvement activity that make designs more repeatable and quicker to realise
• Work with the Strategy team to understand which service propositions have been prioritised
• Work with Technical teams to incorporate technology solutions input to service designs
• Work with the Success Management team to prepare full rollout of new services across the globe
• Designing at a conceptual (macro) and detailed level for new services being introduced for customers
• Bringing customer propositions to life from a service perspective
• Prototyping / piloting new services to test their commercial and operational viability
• Ensuring a holistic, joined up end user (customer) experience is designed and tested

Essential
• Degree in relevant subject area
• Experience managing a business service design team
• Experience working in a business/service Design Role, in digital related projects or departments
• Direct experience, or management experience in at least one of the following: Business Service Design, Customer Experience Design, Commercial/Business modelling, Organisational scoping/design, Business Process Mapping
• Expertise motivating and developing high performing teams
• Expert stakeholder management skills
• Expertise in the development of customer journeys/ service blueprints/workshop facilitation
• Excellent presentation materials development skills
• Experience in and comfort with working in fast paced environments
• Working in agile team environments – being a team player
• Exposure to digitally relevant technology areas (e.g. web content management, Mobile Apps, Customer Relationship Management, Marketing campaign planning and execution)
• Willing to travel to ALDI South countries as required (20-40%) these are mainly: Germany, Austria, Ireland, Australia and the USA

Desirable
• Service Design qualifications
• B2C Retail Experience
• Experience working with Product Owners or Development Teams on Ecommerce/Ebusiness solutions
• Ex

About the Company

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Aldi

We’re bursting with pride here at Aldi. We’re the UK’s 5th largest supermarket, and we’ve opened the doors to over 900 stores with plans to have 1,200 stores by 2025. Aldi is a multi-award-winning employer, offering one of the best working environments in the UK and competitive rates of pay in the supermarket sector. It’s a success that’s down to our ability to offer quality products at low prices. But, without the hard work and commitment of our people, it would be a very different story. We’re renowned for our competitive pay and benefits, and our fantastic training programmes. So many of our 36,000 people have fallen in love with our ethos, the way we do business, and everything we stand for.

Company Size

10,000 employees or more