document controller jobs

Near blandford forum, south west
36Jobs Found

36 jobs found for document controller jobs Near blandford forum, south west

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Customer Sales Office Advisor - Maternity Cover

County Foods Ltd.

Poole, SW
2 days ago
Poole, SW
2 days ago

County Foods Ltd are currently recruiting an enthusiastic, committed Customer Sales Office Advisor to cover Maternity Leave for a period of ten months from mid-March 2021, in our friendly, but busy sales office.


Location: Poole, Dorset


Salary: Negotiable depending on experience


Job type: Maternity Cover - 10 months


Hours: Monday to Friday, 7:00 am to 3:00 pm, plus alternate Saturdays 6:00 am to 11:00 am. You will be entitled to a 30 minute unpaid break Monday to Friday, no break required on working Saturdays.


Customer Sales Office Advisor - The Role:


Working in a team of approximately 5, you will be responsible for managing the accounts of your designated customers. This will include; order processing, promotion of Company products and special offers with an aim of you maximizing sales potential per account.


We are looking for a customer focussed advisor who has previous experience in being both structured and driven in their aim to succeed. You must be able to demonstrate your ability to build relationships through appreciation of the skills and service required to maintain customer loyalty and additionally increase sales.


The successful candidate will already have substantial knowledge and experience of working within a sales role, preferably within the food industry. In addition, IT and Marketing skills would be an advantage.


Dependant on trade at the end of this period, you may be offered a permanent role within our Sales Team.


Customer Sales Office Advisor - Key Responsibilities:


- Dealing with trade and public enquiries and queries on the telephone


- Upselling products to existing customers, including key products and special offers


- Processing predominately fresh and frozen meat orders


- Processing credit card payments


- General office administration


Customer Sales Office Advisor - You will:


- Enjoy generating sales


- Be computer literate with a high standard of written and spoken English


- Have excellent interpersonal skills


- Be meticulous in your work, with a keen eye for detail


- Be reactive and well organised with demonstrated ability to prioritise and effectively complete multiple tasks


- Enjoy seeing tasks through to completion and working to deadlines


- Be able to work as part of a team


Customer Sales Office Advisor - Benefits:


- 28 days holiday including Bank Holidays, plus long service days


- Generous staff discount on products


- Free off street parking


- Full training provided


To submit your CV for this exciting Customer Sales Office Advisor opportunity, please click 'Apply' now.

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Inbound Sales & Customer Services Advisor

Recruitment Genius Ltd

Poole, SW
2 days ago
Poole, SW
£18k - £30k Per Year
2 days ago
£18k - £30k Per Year
This company is one of the UK's leading specialist suppliers of washroom related products and materials to commercial organisations. Due to continued success and as part of their planned growth a vacancy exists for an inbound Sales & Customer Services Advisor at their head office in Poole, Dorset.
The business is a family-run organisation boasting year on year growth, ideal for applicants looking for the opportunity for career progression.
Reporting to the Sales Manager, the purpose of the role is to assist in the sales process with the aim of helping to develop and retain new customers and increase sales turnover.
Working within a young and dynamic team your responsibilities will include:
- Inbound sales and order processing (No cold calling).
- Responding to customer enquiries.
- Communication with customers through telephone and online contact. Client relationship management.
- Estimating/quoting based on customer needs.
- Chasing Customer quotes and staying in touch throughout the duration of the project.
- Negotiating rates with customers and suppliers to win orders.
- After-sale Project Management including liaising with colleagues to ensure customer satisfaction.
- Client relationship management.
- Customer Service.
Minimum qualifications of GCSE English & Maths at grade C and above is expected, ideally with additional further education qualifications. Applicants should have a background and experience in customer service, sales and working within an office environment. Full IT literacy and proficient use of Microsoft Office suite of products are essential, particularly Word & Excel.
Project management skills are also advantageous. As part of the sales team, you will win project orders where continual communication is expected to keep customers well informed of the progress of their order.
This role is a varied one and a willingness to become involved in other office duties will be required. The ability to liaise and create relationships with customers is essential.
Experience working within an office-based sales team is preferred. You will be motivated and driven by working towards monthly targets.
Salary: £18,000 - £20,000 basic pa + Quarterly Bonus (very realistic OTE = £30,000 pa)
Benefits: 20 days holiday (rising to 25 with length of service) + banks holidays, Free car parking
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Customer Service Apprentice

Bournemouth and Poole College

Poole, SW
6 days ago
Poole, SW
£8.00829k - £8.00829k Per Year
6 days ago
£8.00829k - £8.00829k Per Year

Bournemouth & Poole College has an exciting opportunity for a Customer Service Apprentice to join their team. You will be joining as an apprentice on a full time, fixed term contract and will receive a competitive salary of £8008.29 per annum.

Bournemouth & Poole College are the largest provider of further education and apprentices within the area. We have around 11,000 students that are from across the UK and the world. Our passion is education and transformation through skills and knowledge. We are proud to demonstrate high student achievement and our apprenticeship training ranks extremely highly - we are in the top 11 % of general FE colleges and top 6.5% overall including other providers for apprenticeship delivery.

About the role:

The Customer Services team provides a friendly, welcoming and effective front of house service both at Reception and on the Helpline, dealing with enquiries from customers, students and colleagues.

The Customer Service Apprentice position is a Front of House role which involves providing support and assistance to the Reception and Helpline areas of the team and can include dealing with visitors and students on the Reception desk, responding to calls on the College Helpline and responding to enquiries from our website. This is a proactive role which offers lots of variety and customer contact.

Your responsibilities as our Customer Service Apprentice will include:

- Greeting visitors (staff, students and members of the general public) coming into the office, responding to basic enquiries in a timely and courteous manner

- Providing assistance and information to visitors and telephone callers

- Ensuring that the Reception area is kept to a high standard, tidy and free from obstructions

- Ensuring that current information leaflets and prospectuses are available for customers

- Providing cover and support to the College Enquiry Centre and actively ensuring that targets on call answering and quality are maintained

- Processing parking permit applications, issuing staff and student ID badges

- Processing data, including inputting data on to computerised databases

- Handling correspondence, both hard copy and electronically

- Collecting and distributing post

- Participating in all Open Evenings and College events, including Enrolments

As our Customer Service Apprentice, you’llideally have:

- Good command of the English language and grammar

- Experience of using Microsoft Office applications

- A pleasant telephone manner and the ability to remain calm under pressure

- The ability to maintain a consistent standard of reliability and timekeeping

- Confidence, with a positive attitude

- A strong commitment toward successfully completing the Apprenticeship qualification

- Minimum of 3 GCSE’s at A-C or equivalent, including Maths and English

- Willingness to work across sites when required

The benefits:

As a member of support staff at Bournemouth & Poole College, you can expect to receive a market rate salary and excellent benefits including:

- 26 days annual leave plus bank holidays, increasing to 29 after 5 years' service with the College
- up to 5 days leave during the Christmas closure period
- Free parking at all of our college sites (where spaces are available)
- Cycle to Work scheme
- Enrolment into the Local Government Pension Scheme

If you feel you are the right candidate for this Customer Service Apprentice role then please click ‘apply’ now! We’d love to hear from you!

Closing date: 7th March 2021

The College is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults, and expects all staff to share this commitment. The successful applicant will be required to undertake appropriate safeguarding checks which includes an enhanced DBS check as well as providing proof of right to work in the UK.

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Receptionist Administrator

National Health Service

Poole, SW
2 days ago
Poole, SW
£18.005k - £19.337k Per Year
2 days ago
£18.005k - £19.337k Per Year

Job Reference: 153-ATR11803-A

Employer:
University Hospitals Dorset NHS Foundation Trust
Department:
Emergency Department
Location:
Poole, Dorset
Salary:
£18,005 - £19,337 pa pr

Join us at this very exciting time as Poole Hospital and Royal Bournemouth and Christchurch Hospitals have just merged into the University Hospitals Dorset NHS Foundation Trust.

We have ambitious plans to develop our sites, making even better use of our combined resources to serve our population most effectively.

You will now be one of the first new employees of University Hospitals Dorset and you will be taking up the many opportunities that Dorset has to offer in the way of a rewarding work life balance.

We are located within an area of amazing beauty which includes opportunities to drive, walk, run, swim or cycle in the New Forest , in the Purbecks, along miles of golden beaches and the Jurassic coastline. Bournemouth is a vibrant university town with a wide selection of restaurants and cafes; theatres, cinemas and sporting activities and Poole attracts many visitors, has a large natural harbour and is perfect for water sports or relaxing at a quayside restaurant.

Transport links are excellent with Bournemouth International airport, Cross-channel ferry terminals at Poole and direct train access to London.

Please note all staff being recruited are expected to be available to work flexibly across our new Trust sites when service demands require it.


Receptionist Administrator: Part time 15 hours per week

Our busy Emergency and Urgent Treatment Care Department is currently seeking a Part Time Night Emergency Administrator/Receptionist. The administration and reception team provide vital support to our patients and clinical staff. If you have good communication skills, work well under pressure, have good clerical and keyboard skills and enjoy working in a team environment, are motivated and very flexible in your working patterns; then we would like to hear from you.

The post holder will be expected to work flexibly over various shifts between the hours of 20:00-08:00, the period will include weekends and Bank Holidays as part of a rolling rota. To cover annual leave, lieu days and sickness and to be aware the service we provide is for 365 days a year.

The successful applicant will possess:

  • Good IT skills
  • Excellent customer service skills
  • Manage own workload whilst effectively prioritising tasks
  • Ability to work within a demanding environment, demonstrating a confident approach to difficult situations
  • Excellent team player with good communication skills

University Hospitals Dorset NHS Foundation Trust Poole, Emergency Department is the major trauma centre for East Dorset with around 70,000 attendances per year. There are twelve consultants providing clinical leadership to the department. In addition there is a nursing team which includes a number of nurse practitioners. The Reception team consists of 30 individuals split between nights and days.

The Clinical, Medical and Administration team work closely to provide patient care 24/7.

PLEASE ANSWER THE FOLLOWING QUESTIONS AS PART OF YOUR APPLICATION:

  1. What personal qualities/attributes do you have that you feel will be beneficial to this post?
  2. Give details of where you have worked with members of the general public together with an example of when you have demonstrated good customer care and relation skills
  3. Describe a confrontational situation you have experienced. How did you deal with the situation and what was the outcome?

Answers should be typed into the Supporting Information section of your application form. Please limit your answers to 150 words per question. If you fail to answer the supporting questions above, your application will NOT proceed to the shortlisting stage.

Please note: if this job requires you to have a DBS check to enable you to properly fulfil the requirements of the job, on appointment you will be required to repay the cost of obtaining a DBS check and this amount will be reclaimed from your salary.

Closing date: 07/03/2021

Provisional interview date: week commencing: 22/03/2021

For further details / informal visits contact:

Lorraine Austin (Reception Manager)

Tel: 0300 019 8627



Please note that this advert may be removed before the end date if sufficient applications are received.

The Trust is committed to equality of opportunity and welcomes applications from everyone regardless of ethnicity, disability, gender, age, faith or sexual orientation. We seek to establish a workforce as diverse as the population we serve.

IMPORTANT INFORMATION FOR APPLICANTS:

  • To show us you are right for this job please relate your application to the criteria for the post as detailed in the job description and person specification shown in the right hand column.
  • You will find out if you have been shortlisted by checking your email (including junk and spam mail) and NHS jobs account regularly.
  • If you have not heard from us within 21 days of the closing date we regret that your application has been unsuccessful this time.
  • If you join us and need a DBS check we will deduct from your salary all or some of the cost
  • Many staff use the DBS update service at a cost of £13.00 p.a. but you need to sign up for this asap via their website.
  • If you come with no previous NHS experience, it is usual to appoint to the minimum of the band.
  • You will be joining a newly merged Trust and some Policies and local Terms and Conditions that apply to you will be confirmed in the coming months.
  • In completing this application you are giving us permission to contact the Home Office/UKBA to establish your immigration status and eligibility to work with us.
  • Previous NHS service will be verified with the relevant employers (if relevant).
  • Travel expenses are not always payable so please check with HR before you travel.
  • Appointment to the post is subject to satisfactory completion of a 6 month probationary period.
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Receptionist Administrator

National Health Service

Poole, SW
4 days ago
Poole, SW
£18.005k - £19.337k Per Year
4 days ago
£18.005k - £19.337k Per Year

Job Reference: 153-ATR11802

Employer:
University Hospitals Dorset NHS Foundation Trust
Department:
Emergency Department
Location:
Poole, Dorset
Salary:
£18,005 - £19,337 pa pr

Join us at this very exciting time as Poole Hospital and Royal Bournemouth and Christchurch Hospitals have just merged into the University Hospitals Dorset NHS Foundation Trust.

We have ambitious plans to develop our sites, making even better use of our combined resources to serve our population most effectively.

You will now be one of the first new employees of University Hospitals Dorset and you will be taking up the many opportunities that Dorset has to offer in the way of a rewarding work life balance.

We are located within an area of amazing beauty which includes opportunities to drive, walk, run, swim or cycle in the New Forest , in the Purbecks, along miles of golden beaches and the Jurassic coastline. Bournemouth is a vibrant university town with a wide selection of restaurants and cafes; theatres, cinemas and sporting activities and Poole attracts many visitors, has a large natural harbour and is perfect for water sports or relaxing at a quayside restaurant.

Transport links are excellent with Bournemouth International airport, Cross-channel ferry terminals at Poole and direct train access to London.

Please note all staff being recruited are expected to be available to work flexibly across our new Trust sites when service demands require it.


Receptionist Administrator: Part time 14.25 hours per week

Our busy Emergency and Urgent Treatment Care Department is currently seeking a Part Time Night Emergency Administrator/Receptionist. The administration and reception team provide vital support to our patients and clinical staff. If you have good communication skills, work well under pressure, have good clerical and keyboard skills and enjoy working in a team environment, are motivated and very flexible in your working patterns; then we would like to hear from you.

The post holder will be expected to work flexibly over various shifts between the hours of 22:00-08:00, the period will include weekends and Bank Holidays as part of a rolling rota. To cover annual leave, lieu days and sickness and to be aware the service we provide is for 365 days a year.

The successful applicant will possess:

  • Good IT skills
  • Excellent customer service skills
  • Manage own workload whilst effectively prioritising tasks
  • Ability to work within a demanding environment, demonstrating a confident approach to difficult situations
  • Excellent team player with good communication skills

University Hospitals Dorset NHS Foundation Trust Poole, Emergency Department is the major trauma centre for East Dorset with around 70,000 attendances per year. There are twelve consultants providing clinical leadership to the department. In addition there is a nursing team which includes a number of nurse practitioners. The Reception team consists of 30 individuals split between nights and days.

The Clinical, Medical and Administration team work closely to provide patient care 24/7.

PLEASE ANSWER THE FOLLOWING QUESTIONS AS PART OF YOUR APPLICATION:

  1. What personal qualities/attributes do you have that you feel will be beneficial to this post?
  2. Give details of where you have worked with members of the general public together with an example of when you have demonstrated good customer care and relation skills
  3. Describe a confrontational situation you have experienced. How did you deal with the situation and what was the outcome?

Answers should be typed into the Supporting Information section of your application form. Please limit your answers to 150 words per question. If you fail to answer the supporting questions above, your application will NOT proceed to the shortlisting stage.

Please note: if this job requires you to have a DBS check to enable you to properly fulfil the requirements of the job, on appointment you will be required to repay the cost of obtaining a DBS check and this amount will be reclaimed from your salary.

Closing date: 04/03/2021

Provisional interview date: week commencing: 22/03/2021

For further details / informal visits contact:

Lorraine Austin (Reception Manager)

Tel: 0300 019 8627



Please note that this advert may be removed before the end date if sufficient applications are received.

The Trust is committed to equality of opportunity and welcomes applications from everyone regardless of ethnicity, disability, gender, age, faith or sexual orientation. We seek to establish a workforce as diverse as the population we serve.

IMPORTANT INFORMATION FOR APPLICANTS:

  • To show us you are right for this job please relate your application to the criteria for the post as detailed in the job description and person specification shown in the right hand column.
  • You will find out if you have been shortlisted by checking your email (including junk and spam mail) and NHS jobs account regularly.
  • If you have not heard from us within 21 days of the closing date we regret that your application has been unsuccessful this time.
  • If you join us and need a DBS check we will deduct from your salary all or some of the cost
  • Many staff use the DBS update service at a cost of £13.00 p.a. but you need to sign up for this asap via their website.
  • If you come with no previous NHS experience, it is usual to appoint to the minimum of the band.
  • You will be joining a newly merged Trust and some Policies and local Terms and Conditions that apply to you will be confirmed in the coming months.
  • In completing this application you are giving us permission to contact the Home Office/UKBA to establish your immigration status and eligibility to work with us.
  • Previous NHS service will be verified with the relevant employers (if relevant).
  • Travel expenses are not always payable so please check with HR before you travel.
  • Appointment to the post is subject to satisfactory completion of a 6 month probationary period.
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GP Practice Receptionist

National Health Service

Bournemouth, SW
2 days ago
Bournemouth, SW
2 days ago

GP Practice Receptionist

Beaufort Road Surgery

The closing date is 26 March 2021

Job overview

BEAUFORT ROAD GP SURGERY, SOUTHBOURNE, BOURNEMOUTH are seeking part-time RECEPTIONIST to join our team.

This role is an integral part of the friendly team, the work is varied providing a central point of contact for patients whether at the front desk, or by telephone, econsult or email. Applicants should have good IT skills, be able to work in a busy environment and keep thier cool under pressure.

Main duties of the job

This role is an integral part of the friendly team, the work is varied providing a central point of contact for patients whether at the front desk, or by telephone, econsult or email. Applicants should have good IT skills, be able to work in a busy environment and keep thier cool under pressure.

We would expect an applicant to have experience of working with the general public, preferably in a health care setting. You will need to have a clear, polite telephone manner, good interpersonal skills and the ability to work within a team.

About us

The role is part of a team of receptionists who share out tasks and responsibilities. The wider team includes GPs, Nurses, Administrators, Medical Secretaries and attached clinical staff. We believe we are friendly, enjoy a laugh and work hard.

We are advertising two part-time roles, (one 31.5 hours the other 20 hours). We are open from 0800 until 1830 (with a break at lunch from 1300 to 1400) so applicants should be available to work these hours.

As a NHS employer you are able to join the NHs Pension Scheme.

We expect team members to support each other and to assist with covering annual and sick sick when required. There are usually opportunities to work additional hours to provide cover for staff.

Job description

Job responsibilities

Job Summary

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

Generic Responsibilities

All staff at Beaufort Road Surgery have a duty to conform to the following:

Equality, Diversity & Inclusion

A good attitude and positive action towards ED&I creates and environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law.

Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Patients have a responsibility to treat other patients and our staff with dignity and respect.

Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Staff have a responsibility to ensure that you treat our patients and their colleagues with dignity and respect.

Safety, Health, Environment and Fire (SHEF)

This practice is committed to supporting and promoting opportunities to for staff to maintain their health, well-being and safety. You have a duty to take reasonable care of health and safety at work for you, your team and others, and to cooperate with employers to ensure compliance with health and safety requirements. All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation.

Confidentiality

This practice is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times. It is essential that if, the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service.

Quality & Continuous Improvement (CI)

To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice.

This practice continually strives to improve work processes which deliver health care with improved results across all areas of our service provision. We promote a culture of continuous improvement, where everyone counts and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.

Induction Training

On arrival at the practice all personnel are to complete a practice induction programme; this is managed by the Deputy Practice Manager.

Learning and Development

The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude and competences to perform their role. All staff will be required to partake and complete mandatory training as directed by the training coordinator, as well as participating in the practice training programme. Staff will also be permitted (subject to approval) to undertake external training courses which will enhance their knowledge and skills, progress their career and ultimately, enable them to improve processes and service delivery.

Collaborative Working

All staff are to recognise the significance of collaborative working. Teamwork is essential in multidisciplinary environments. Effective communication is essential and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner.

Service Delivery

Staff at Beaufort Road Surgery must adhere to the information contained with practice policies and regional directives, ensuring protocols are adhered to at all times. Staff will be given detailed information during the induction process regarding policy and procedure.

Security

The security of the practice is the responsibility of all personnel. Staff must ensure they remain vigilant at all times and report any suspicious activity immediately to their line manager. Under no circumstances are staff to share the codes for the door locks to anyone and are to ensure that restricted areas remain effectively secured.

Professional Conduct

At Beaufort Road Surgery staff are required to dress appropriately for their role.

Leave

All personnel are entitled to take leave. Line managers are to ensure all of their staff are afforded the opportunity to take a minimum of 4 weeks plus Bank Holidays leave (pro-rata for part-timers) each year, and should be encouraged to take all of their leave entitlement.

Primary Responsibilities

The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. Use the Practice Clinical System Systm1 effectively for the benefit of patients and staff.

b. Maintaining and monitoring the practice appointment system

c. Process personal, telephone and e-requests for appointments and other queries

d. Process patient queries on the practice email, appropriately and in a timely manner

e. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately in a timely manner

f. Process repeat prescriptions and adhoc prescriptions request from patients.

g. Signpost patients to the correct service

h. Initiating contact with and responding to, requests from patients, team members and external agencies

i. Photocopy documentation as required

j. Data entry of new and temporary registrations and relevant patient information as required

k. Input data into the patients healthcare records as necessary

l. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team

m. Manage all queries as necessary in an efficient manner

n. Maintain a clean, tidy, effective working area at all times

o. Monitor and maintain the reception area and notice boards

p. Support all clinical staff with general tasks as requested

Secondary Responsibilities

In addition to the primary responsibilities, the medical administrator may be requested to:

a. Partake in audit as directed by the audit lead

b. Support administrative staff, providing cover during staff absences

c. Scanning of patient related documentation and attaching scanned documents to patients healthcare records

d. Complete opening and closing procedures in accordance with the duty rota

Person Specification

Personal Qualities

Essential

  • Polite and confident
  • Flexible and cooperative
  • Motivated
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure

Skills

Essential

  • Excellent communication skills (written & oral)
  • Strong IT skills
  • Clear, polite telephone manner
  • Effective time management
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem solving and analytical skills
  • Ability to follow policy and procedure

Desirable

  • Competent in the use of Office and Outlook
  • Experience of using Primary Care clinical systems

Experience

Essential

  • Experience of working with the general public

Desirable

  • Experience of working in a health care setting
  • Experience of administrative duties

Qualifications

Essential

  • Educated to GCSE level or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Beaufort Road Surgery

Address

21 Beaufort Road

Bournemouth

BH6 5AJ


Employer's website

https://www.beaufortroadsurgery.co.uk/

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Customer Advisor - Checkouts

Kingfisher Information Technology Services (UK) Ltd

Christchurch, SW
15 days ago
Christchurch, SW
15 days ago

Part time  - 20 hours per week - 3 Month fixed term contract 

Shifts to include: Monday - Sunday, between the hours of 7am - 8pm

£8.72 per hour 

 

We believe anyone can improve their home to make life better.Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and you’ll be a big part of this.


Join our team, and you’ll do so much more than help customers complete their purchases at the till point. You’ll become an expert. A trusted advisor. An inspiration as well as a guide. The person who gets to know all kinds of customers and understand their home improvement projects, before opening their eyes to what’s really possible. Sales will be important, of course, but truly great customer service will be your main aim.


Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll feel right at home with us. You’re friendly and outgoing, and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.


As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! 

 

As part of a great team, you’ll be supported to grow and encouraged to explore new career directions within the business and the wider group. And, because you’ll be inspiring great things for our customers and the whole business, you’ll do work worth caring about. 

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Customer Service Advisor - Member Care (Start Date 30th April)

Vitality

Bournemouth, SW
2 days ago
Bournemouth, SW
2 days ago

Vitalityis an award winning, dynamic and vibrant financial services provider, with a ground-breaking vision for the future, where individuals are enabled to succeed and are rewarded and recognised for their contribution to our business.We’re the UK insurer and investment provider that rewards people for positive lifestyle choices. With 1.25m+ UK members and more than 25m globally, we’re out to make the world a healthier, happier place. This applies as much to our people as it does to our members.

Our CORE PURPOSEis to make people healthier and to enhance and protect their lives. From people to products and processes, we aspire to deliver on our purpose in everything we do.

Our VISION is to be the BEST financial services providerin the UK

We are looking for talented individuals who are committed to living our values and delivering an award winning service to our customers.

JOB PURPOSE

You will provide a professional, first class level of customer service. Above everything, it’s about putting our customers at the heart of every decision you make,

You will be required to answer our customer’s telephone and written queries and take ownership for their resolution; processing corporate claims in an accurate and timely manner, assessing and analysing accounts and invoices in line with department KPI's. This is a fast paced and technical role where you will deal with all levels of complexity from assessing corporate customer claims, complaints and general queries.You will also support and share your expert knowledge with other team members to ensure that targets for productivity and quality are met.

You will be required to work 40 hours per week based on a shift pattern between our office opening hours of 8am – 7pm Monday to Friday and occasional Saturdays from 9am–1pm.

ABOUT YOU

In order to excel in this role, you will be able to demonstrate strong customer focused skills and great listening skills. You’ll treat everyone you deal with as an individual, understanding their needs, showing empathy and making them feel important.

With the knowledge of our products and your polite, professional manner you will make sure that every customer you speak to puts the phone down feeling like they’ve had a world class Vitality experience.

Ideally you’ll already have experience working within customer serviceandhavethe ability to handle telephone calls with confidence, maturity and sensitivity. PC skills are also essential as you will be working across a variety of systems.

THE PERKS OF THE JOB

To recognise your invaluable contribution to our business, here are just some of the benefits you’ll enjoy as standard:

  • 25 days holiday, plus bank holidays, with the option to buy or sell up to five days each holiday year
  • A discretionary bonus, based on personal and company performance
  • A stakeholder pension plan, where we match your contribution up to 6% of salary
  • Life assurance of 4 x salary
  • VitalityHealth insurance – our award-winning cover which includes rewards for healthy habits
  • A Personal Health Fund you can use to pay for services like dental, ophthalmic and chiropractic treatment

You’ll also get access to all the benefits and activity-based rewards our members can including: Apple Watch deals, free Caffè Nero every week, Amazon Prime Membership, free cinema tickets at Vue and Cineworld Cinemas, up to 20% on hotel bookings with Expedia and much much more.

For a full list of our current Partners and Rewards take a look here.

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Customer Service Assistant - 22.5 hrs a week - Poole

Comapss

Poole, SW
6 days ago
Poole, SW
6 days ago

Customer Service Assistant

As one of our Customer Service Assistants, you’ll be the face of our business, delivering a consistently great experience to our customers.

You’ll be working in a team full of fantastic people as a Customer Service Assistant. After all, who doesn’t dream about coming into work, doing what they love and spending time with friends?

  • Food production
  • Front of house services
  • General support with the running of a contract or unit in line with contractual requirements.

Customer Service Assistant

As one of our Customer Service Assistants, you’ll be the face of our business, delivering a consistently great experience to our customers.

You’ll be working in a team full of fantastic people as a Customer Service Assistant. After all, who doesn’t dream about coming into work, doing what they love and spending time with friends?

  • Food production
  • Front of house services
  • General support with the running of a contract or unit in line with contractual requirements.

It doesn’t matter if you’ve never worked as a Customer Service Assistant before. What does matter to us the most, is taking pride in what you do and a willingness to learn.

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Customer Service Advisor (Part Time)

Kaplan International

Bournemouth
1 day ago
Bournemouth
1 day ago

Part time Customer Services Advisor (20 Hours)

Location: Kaplan Living Bournemouth

Reporting to: Deputy Manager

Hours of Work: 11 hrs p/w to include evenings and weekends

Salary: 9.50 per hour


Kaplan Living is a leading provider of Purpose Built Student Accommodation in the UK. We provide accommodation primarily for Kaplan International Pathways Colleges and Kaplan International English Schools, along with a small provision for University and Direct Let accommodation during the summer.



To be considered for the role, you will need to demonstrate a track record of delivering excellent customer service, strong attention to detail and a friendly and outgoing demeanour. You'll be part of a team which will provide a 'home from home atmosphere' to international students, offering a vibrant social community and a safe secure environment where students can relax.


Main responsibilities and functions

        Assist in ensuring the property is managed and operated in line with agreed operating principles to support the achievement of our company goal to be industry leading in service levels to students, parents and stakeholders

        Embrace the more than just a room philosophy of Kaplan Living student welfare and support services.

Duties required

        Building management

        Provide front of house reception duties including, but not limited to, answering telephone queries, dealing with student/general queries, mail handling.

        Facilitate approved access for visitors and contractors, and general completion of health & safety administration (Contractor work permits, site safety rules etc)

        Logging of maintenance requests

        Assist with the completion of tenancy agreements

        Inputting of student data into the relevant systems

        Help to enhance the student experience within the social communal areas

        Assist with arrival and departure procedures ensuring efficiencies and room management procedures are adhered to

Financial

        Assist in the Management of payment, debt management and invoicing.

        Work with internal and external partners to improve services, value for money and profitability.

Marketing & promotion

        Assist the Management team to ensure that all information provided to customers on the residence, including social and academic support services is both accurate and updated regularly to include printed collateral, web-based information and social networking sites.

        Assist in marketing of the property to direct let customers where required

        Assist in marketing to existing customers to maximise returner students

        Assist in marketing and management of lettings including short-term contracts and summer lets

        Contribute to, when necessary inward visits from agents/ partners/ parents as appropriate

        Assist with open days

        Conduct sales viewings to perspective students

        Assist in preparing and managing the student social programme.

Service provision

        Ensure that service level agreements with Kaplan International Colleges are met and that any shortfalls are documented and reported to the Management team.

Compliance

        Assist with developing and maintaining policies and procedures in accordance with legislation and ANUK Accreditation Scheme along external/internal audits.

        Support colleagues at both Kaplan International College and KIC HQ with regards to requirements under immigration legislation

General

        Any other duties as required by the Management team

Candidate profile

The successful applicant will:

        Have an ability to provide cheerful reception service to all students and visitors

        Possess excellent oral and written communication skills including the proven ability to engage with customers and colleagues alike

        Embrace the more than just a room philosophy of Kaplan Living

        Have a passion for customer care and a sensitivity to students needs

        Have experience in a customer-facing environment

        Have experience of working in an effective Health & Safety culture in line with legislation

        Have good IT skills (MS Word, Excel, etc.) and be adaptable to foster new skills to operate Kaplans internal management systems

        Be able to offer flexibility in working hours

        Be able to adhere to appropriate level of confidentiality regarding anything discussed, overheard or dealt with whilst carrying out the role

        Possess experience in customer service, hospitality or student service provision, ideally accommodation

        Be able to engage effectively in team work

        Be able to work on own initiative

        Have the ability to prioritise workload and meet deadlines


Please apply by Thursday 11th March 2021.


We may close the vacancy earlier if a suitable applicant is found.



At Kaplan International, we are committed to working in a diverse organisation and strive to provide equality of opportunity for all. We encourage and welcome applications from individuals, regardless of age, disability, sex, sexual orientation, gender reassignment or identity, pregnancy and maternity, race, religion or belief and marriage and civil partnership. If you would like to be considered for an interview under the Guaranteed Interview Scheme, please complete this form or email us on disabilityconfident@kaplan.com


As part of our commitment to safeguarding, successful candidates will be subject to an enhanced Disclosure and Barring Service check. 


Applicants must be able to provide proof of eligibility to work in the UK. 






About Us 

Kaplan Living is part of International, a division of Kaplan Inc., a leading for-profit company in the field of international education, which offers Higher education programmes for students in the UK, USA, Australia, Singapore and Hong Kong, English language courses across locations in UK, Ireland, USA, Canada, Australia and New Zealand and vocational training for financial services sector in Australia. We welcome students from more than 100 countries around the world. Kaplan Inc. is owned by Graham Holdings (NYSE: GHC) To find out more about us and our different business areas, please visit http://careers.kaplaninternational.com  



Job Type

Contractor, full-time

Posted

2 days ago

Description

County Foods Ltd are currently recruiting an enthusiastic, committed Customer Sales Office Advisor to cover Maternity Leave for a period of ten months from mid-March 2021, in our friendly, but busy sales office.


Location: Poole, Dorset


Salary: Negotiable depending on experience


Job type: Maternity Cover - 10 months


Hours: Monday to Friday, 7:00 am to 3:00 pm, plus alternate Saturdays 6:00 am to 11:00 am. You will be entitled to a 30 minute unpaid break Monday to Friday, no break required on working Saturdays.


Customer Sales Office Advisor - The Role:


Working in a team of approximately 5, you will be responsible for managing the accounts of your designated customers. This will include; order processing, promotion of Company products and special offers with an aim of you maximizing sales potential per account.


We are looking for a customer focussed advisor who has previous experience in being both structured and driven in their aim to succeed. You must be able to demonstrate your ability to build relationships through appreciation of the skills and service required to maintain customer loyalty and additionally increase sales.


The successful candidate will already have substantial knowledge and experience of working within a sales role, preferably within the food industry. In addition, IT and Marketing skills would be an advantage.


Dependant on trade at the end of this period, you may be offered a permanent role within our Sales Team.


Customer Sales Office Advisor - Key Responsibilities:


- Dealing with trade and public enquiries and queries on the telephone


- Upselling products to existing customers, including key products and special offers


- Processing predominately fresh and frozen meat orders


- Processing credit card payments


- General office administration


Customer Sales Office Advisor - You will:


- Enjoy generating sales


- Be computer literate with a high standard of written and spoken English


- Have excellent interpersonal skills


- Be meticulous in your work, with a keen eye for detail


- Be reactive and well organised with demonstrated ability to prioritise and effectively complete multiple tasks


- Enjoy seeing tasks through to completion and working to deadlines


- Be able to work as part of a team


Customer Sales Office Advisor - Benefits:


- 28 days holiday including Bank Holidays, plus long service days


- Generous staff discount on products


- Free off street parking


- Full training provided


To submit your CV for this exciting Customer Sales Office Advisor opportunity, please click 'Apply' now.