Salesforce Marketing Cloud Systems Analyst

Leading Southeast area company has an immediate need for a Salesforce Marketing Cloud Systems Analyst for a permanent position. This role will be responsible for leading efforts to develop and support Salesforce Marketing Cloud applications.
Additional responsibilities will include gathering requirements, converting requirements to technical design, development, and implementation while collaborating with other technical and business areas.

Required Qualifications

• BS in Computer Science or other analytical discipline or equivalent experience
• Minimum of five years’ experience analyzing business problems and translating business requirements into technology solutions that consider system performance, usability, quality, cross-system interdependencies and scalability
• Minimum of three years of experience in the creation and execution of Marketing Cloud automations
• Minimum of three years of experience working with Email Studio, Journey Builder, Audience Builder and Automation Studio
• Strong understanding of Salesforce architecture and development best practices
• Strong background in Cloud Computing solutions and building custom integrations on Salesforce platform
• Salesforce Marketing Cloud and other certifications, required. 
• Customize Salesforce applications using custom objects, workflows, validations and formulas while adhering to Salesforce best practices
• Experience planning and managing all activities associated with delivering solutions in a large-scale distributed internet facing environment
• Data storage technologies such as MySQL, MongoDB, Azure Cosmos DB, and Azure SQL.
• Minimum of five years’ experience with SQL Server 2008 or above
• Minimum of five years’ experience with one or more of the following: HTML, DHTML, CSS, JavaScript, JQuery and AJAX
• Experience with responsive web application design and development

Preferred Qualifications

• 7+ years’ of full-stack web development experience with the .NET framework 3.5 or above including C#. MVC and Microsoft Entity Framework
• 3+ years’ of experience in implementing enterprise application using platform services like azure App service, Azure SQL, Azure Service Bus, notification hubs, event hubs, stream analytics, Cosmos DB, Redis Cache, IoT Hub, application insights etc.
• Strong technical understanding of the .NET Framework
• Strong technical understanding of IIS and other middleware components
• Experience designing and developing websites running in a multi-platform distributed environment
• Strong problem-determination and resolution experience
• Experience and knowledge of problem management, change management, and other I/S processes
• SCRUM or other Agile experience
• Strong passion for developing best in class performance sites and mobile applications

This company offers an EXCELLENT compensation package with great bonus program and exceptional employee benefits and incentives. O There is no sub-contracting or visa sponsorship/transfer available.

About the Company:

Avalon Healthcare Solutions, headquartered in Tampa, Florida, is a clinical services and information technology company using evidence-based medicine to develop and deploy medical policies and protocols in the high-volume, dynamic and complex diagnostic lab environment. The company manages the appropriate use of thousands of existing lab tests and researches new tests to determine efficacy and impact on patient care.

Studies show that 30% of clinical laboratory testing is unnecessary or overused. Inappropriate testing or missing a key screening can lead to complications and expense arising from unwarranted care, or not obtaining proper care when needed, leading to increased health risks and costs. Avalon helps ensure delivery of the right test, at the right time, and in the right setting. We seek to ensure the most effective patient treatment, improve clinical outcomes, and optimize cost and affordability.

Avalon is a portfolio company of Francisco Partners, a global private equity firm that specializes in investments in technology and technology-enabled service companies. Since its launch 15 years ago, FP has raised approximately $10 billion and invested in more than 150 companies.

Avalon is a high growth company where every associate has an opportunity to make a difference. You will be part of a team that shapes a new market and business. You'll enjoy seeing the results of your work as we rapidly implement our plan. Most importantly, you will help Avalon to achieve its mission and improve clinical outcomes and health care affordability for the people we serve.

For more about Avalon, please visit our web site at http://www.avalonhcs.com.

About the Scrum Master Position:

The Scrum Master/Release Manager helps oversee the scrum teams and Avalon's agile process. They have strong knowledge in Agile methodology and has the ability to educate others. They provide a path for resolving impediments and help keep the team focused and achieve the Sprint goals. They also coordinate all aspects of releases from versioning to production deployment. This role reports the AVP, Applications Development.

This role is based in Tampa, Florida. This is a full-time, W-2 position. At this time, we can consider only local candidates authorized to work in the US. No sponsorship is available. No recruiter calls, please.

Srum Master - Essential Functions and Responsibilities:

• Coordinating and managing scrum ceremonies including Sprint Planning, Stand Ups, Refinement, Sprint Review and Retrospective
• Removing impediments or guiding the team to remove impediments through coordination and creative thinking
• Analyzing sprint data to determine potential risks of meeting sprint goals
• Assisting with internal communication, improving transparency, and radiating information.
• Facilitating discussion, decision making, and conflict resolution.
• Contributing to the advancement and improvement of Agile practices within the organization.
• Coordinating and managing application releases/versioning processes

Scrum Master - Qualifications:

• Experience in the Scrum Master role for at least two years for a software development team
• Excellent communication, facilitation and coaching skills
• Good data analytical skills

Scrum Master - Preferred Qualifications:

• Scrum Master Certification
• Experience working during an organization Agile transformation
• Knowledge of other Agile approaches: XP, Kanban, etc.
• Awareness and experience with widely successful Agile techniques including User Stories, Continuous Integration, Pairing, Automated Testing, Agile Games

About the Company:

Avalon Healthcare Solutions, headquartered in Tampa, Florida, is a clinical services and information technology company using evidence-based medicine to develop and deploy medical policies and protocols in the high-volume, dynamic and complex diagnostic lab environment. The company manages the appropriate use of thousands of existing lab tests and researches new tests to determine efficacy and impact on patient care.

Studies show that 30% of clinical laboratory testing is unnecessary or overused. Inappropriate testing or missing a key screening can lead to complications and expense arising from unwarranted care, or not obtaining proper care when needed, leading to increased health risks and costs. Avalon helps ensure delivery of the right test, at the right time, and in the right setting. We seek to ensure the most effective patient treatment, improve clinical outcomes, and optimize cost and affordability.

Avalon is a portfolio company of Francisco Partners, a global private equity firm that specializes in investments in technology and technology-enabled service companies. Since its launch 15 years ago, FP has raised approximately $10 billion and invested in more than 150 companies.

Avalon is a high growth company where every associate has an opportunity to make a difference. You will be part of a team that shapes a new market and business. You'll enjoy seeing the results of your work as we rapidly implement our plan. Most importantly, you will help Avalon to achieve its mission and improve clinical outcomes and health care affordability for the people we serve.

For more about Avalon, please visit our web site at http://www.avalonhcs.com.

About the BI Analyst Position:

The Business Intelligence Analyst is responsible for reporting on the functioning of Avalon programs. This includes mining, cleaning, aggregating, and formatting data for consumption by internal and external stakeholders. Documentation of work and attention to detail are essential components of this position.

This position is based in Tampa, Florida. This is a full-time, W-2 position. At this time, we can consider only local candidates authorized to work in the US. No sponsorship is available. No recruiter calls, please.

BI Analyst - Essential Functions and Responsibilities:

• Adhere to company and industry compliance, regulatory, and best practice standards
• Write SQL queries for ad-hoc and reporting needs
• Design and document dashboards and reports comprised of data consisting of the utmost accuracy and reliability
• Perform deep dive analytics to identify relationships and driving factors associated with key outcomes
• Ability to successfully manage multiple tasks at once
• Act as subject matter expert for data generated by Avalon programs

BI Analyst - Qualifications:

• At least 2 years of employment experience in an analytic role
• Bachelor's degree in mathematics, computer science, information management, or statistics, or equivalent work experience
• Analytical and interpretation skills, ability to review data and gain insight
• Experience writing SQL queries

BI Analyst - Preferred Qualifications:

• Healthcare industry experience is a plus
• Some experience with SSRS/PBIRS, Power BI Desktop

PI130196764

About the Company:

Avalon Healthcare Solutions, headquartered in Tampa, Florida, is a clinical services and information technology company using evidence-based medicine to develop and deploy medical policies and protocols in the high-volume, dynamic and complex diagnostic lab environment. The company manages the appropriate use of thousands of existing lab tests and researches new tests to determine efficacy and impact on patient care.

Studies show that 30% of clinical laboratory testing is unnecessary or overused. Inappropriate testing or missing a key screening can lead to complications and expense arising from unwarranted care, or not obtaining proper care when needed, leading to increased health risks and costs. Avalon helps ensure delivery of the right test, at the right time, and in the right setting. We seek to ensure the most effective patient treatment, improve clinical outcomes, and optimize cost and affordability.

Avalon is a portfolio company of Francisco Partners, a global private equity firm that specializes in investments in technology and technology-enabled service companies. Since its launch 15 years ago, FP has raised approximately $10 billion and invested in more than 150 companies.

Avalon is a high growth company where every associate has an opportunity to make a difference. You will be part of a team that shapes a new market and business. You'll enjoy seeing the results of your work as we rapidly implement our plan. Most importantly, you will help Avalon to achieve its mission and improve clinical outcomes and health care affordability for the people we serve.

For more about Avalon, please visit our web site at http://www.avalonhcs.com.

About the Scrum Master Position:

The Scrum Master/Release Manager helps oversee the scrum teams and Avalon's agile process. They have strong knowledge in Agile methodology and has the ability to educate others. They provide a path for resolving impediments and help keep the team focused and achieve the Sprint goals. They also coordinate all aspects of releases from versioning to production deployment. This role reports the AVP, Applications Development.

This role is based in Tampa, Florida. This is a full-time, W-2 position. At this time, we can consider only local candidates authorized to work in the US. No sponsorship is available. No recruiter calls, please.

Srum Master - Essential Functions and Responsibilities:

• Coordinating and managing scrum ceremonies including Sprint Planning, Stand Ups, Refinement, Sprint Review and Retrospective
• Removing impediments or guiding the team to remove impediments through coordination and creative thinking
• Analyzing sprint data to determine potential risks of meeting sprint goals
• Assisting with internal communication, improving transparency, and radiating information.
• Facilitating discussion, decision making, and conflict resolution.
• Contributing to the advancement and improvement of Agile practices within the organization.
• Coordinating and managing application releases/versioning processes

Scrum Master - Qualifications:

• Experience in the Scrum Master role for at least two years for a software development team
• Excellent communication, facilitation and coaching skills
• Good data analytical skills

Scrum Master - Preferred Qualifications:

• Scrum Master Certification
• Experience working during an organization Agile transformation
• Knowledge of other Agile approaches: XP, Kanban, etc.
• Awareness and experience with widely successful Agile techniques including User Stories, Continuous Integration, Pairing, Automated Testing, Agile Games

PI130196768

Be Invaluable.

Be Inspired.

Be InSync!

At InSync Healthcare Solutions, we have astory to tell…We have quickly grown to become the industry’s leading ElectronicMedical Record software provider in the US. We know that our quest to be bestrequires many dynamic and dedicated professionals in every area throughout ourorganization.  We work hard, have fun, and continually invest in our teammembers futures. With rewarding career paths, continued learning and internalpromotions, we have created a corporate culture that allows you to growpersonally and professionally. As we focus on our future, we are seeking:

Implementation Specialist

Tampa, FL Headquarters

Job Summary:

The Implementation Specialistwill be responsible for providing training and implementation of the In Sync’sPractice Management (PM) and Electronic Medical Record (EMR) software at healthcare practices. These practices can range in size from small to enterpriselevel. The Implementation Specialist would also be responsible for customersatisfaction during the implementation process.

Required Functions:

The specific responsibilitiesof this role include:

• Implementing and training new clients on thePM/EMR software. This includes discovery, setup, training and utilization ofthe software in a client’s practice. 
• Maintain and enforce project timelines for newclients in order to achieve milestones to get clients utilizing thesoftware. 
• Facilitate communication of customers’ needs tosoftware development team.
• Identify, document and address unique orrecurring customer problems.
• Document activity and maintain account statusin InSync Healthcare Solution’s CRM in accordance with department guidelinesand best practices.
• Conduct regular (daily, weekly) status meetingswith both customer and InSync-internal key stakeholders, and keep all stakeholdersinformed of project progress.
• Create any required supporting documents forthe delivery of training at the client site such as schedule and training tipsspecific to the customer.
• Maintain compliance with all necessarydepartmental procedures, HIPAA regulations and other regulatory mandates asrequired.
• Any other such responsibilities as may bedetermined by the Manager of Implementation & Training.

Requirements:

• Bachelor Degree orequivalent. Prior PM\EMR Implementation software experience.
• Medical office knowledge andbilling knowledge a plus
• General technical knowledgeor computing platforms and hardware\software server technology, including webservices and SaaS.
• Proficient in Microsoftoffice suite of programs
• Excellent writing and writtencommunications skills; Team Player
• Strong critical thinking,decision making, and conflict resolution skills
• Able to travel up to 25%

We InVest in you!

The things that make you unique, are the samethings that make us successful. Your talents, creativity and ideas help fullour success.  We reward your individuality and talents with low and nocost healthcare, generous PTO program, Life, dental and vision insurance, shortand long term disability, 401k and many other perks to ensure your careersatisfaction. And that’s just the beginning… you’ll also enjoy Fido Fridays,Team outings, Food Truck Fridays, and so much more! If you thrive in anenvironment that encourages your individuality, ideas and growth, we encourageyou to apply today .

InSync Healthcare Solutions is proud to be anequal opportunity employer.

• Install, configure, and upgrade workstation operating systems and application software, using standard business and administrative packages; may modify specific applications for use in operational departments
• Supports and troubleshoot CATV and security technology
• Assist in daily operations of the IT department
• Adhere to current IT procedures and participate in exploring new strategies to increase efficiency, enhance workflow and improve customer satisfaction
• Protect customer data from outside infiltration through encryption, secure data storage, and other necessary means
• Assist with the installation of new hardware and software
• Assist in employee training for new systems and software
• Assist in new employee orientation training
• Prepare documents, spreadsheets, and database as necessary for reporting purposes 
• Back-up databases to media and offsite secure storage as directed
• Store and protect information from major malfunctions, disaster, or other losses
• Research and recommend replacement of equipment and upgrade software as needed
• Manage the support, training, and troubleshooting of office telephone systems and voicemail
• Serves as a technical resource to departments regarding information services and hardware needs
• Actively participate in the PQI System
• Facilitate the analysis of data

• Comply with all applicable training requirements
• Comply with all company safety, personnel, and operational policies and procedures
• Comply with work schedule to ensure effective operations of Agency programs 
• Contributes positively as a member of a productive and cooperative team
• Performs other duties as necessary to fulfill the St. Vincent de Paul CARES mission

• Able to speak, write and understand English 
• Must possess computer skills necessary to complete assigned tasks
• Must be sensitive to and respect cultural diversity amongst clients, staff, and volunteers and able to work with diverse racial, ethnic, and economic groups
• Flexible work schedule including evenings, nights, weekends, and holidays
• Ability to set appropriate limits, work under deadlines and multi-task
• Ability to organize, prioritize, self-motivate, and deliver results
• Excellent communication and listening skills
• Possess strong work ethics
• Successfully pass Law Enforcement background screening 
• Valid Florida driver’s license if driving an agency vehicle or a personal vehicle for company business
• Must have reliable transportation
• Participate in Agency Performance Quality Improvement (PQI) program and Accreditation/Reaccreditation process
• Mission-driven attitude supplemented with integrity and passion
• Adherence to the highest ethical standards, personally and professionally 
• A high level of openness and willingness to receive feedback/suggestions from superiors and others, and to learn new skills to improve job performance
• Evidence of deep alignment with the St. Vincent de Paul CARES Mission and Values 

• Effective organizational and planning skills
• Information systems management to include data processing and systems administration
• Must exhibit team-building skills, a “can-do” attitude, and strong customer-support skills

• Associate’s degree in computer science or equivalent or MCSA certification
• 2-years of business experience in information systems technology in lieu of education 
• Thorough knowledge of Microsoft Office applications 
• Experience in solving complex computer hardware problems

Join the people helping people.

For people drawn to serving others through their work, PSCU is a place to thrive, as we serve our credit union members best by taking care of each other first.

If you want to help shape an industry, challenge yourself, and invest in your own future, this is the place for you. PSCU is a highly accessible environment where you’re empowered to think on your feet, work from your heart, and discover the very best version of your professional and personal self. “Our Momentum. Your Moment.”

This application is the first step in seizing your moment.

This position supports the successful implementation of various payment processing projects through execution of various technical tasks and quality checks. You will lead client consultation on business and technical requirements, and incorporate the requirements into the overall project plan. You will be assigned most complex, highly visible client projects, and will assume technical leadership role for assigned projects, coordinating all phases of operational implementation of technical project deliverables.

• Meet with client to discuss specifications, work with client and vendors to determine project options, and facilitate meeting with key client personnel including IT for network connectivity, file mapping, and project technical specifications
• Extensive Knowledge and understanding of all PSCU Products and Solutions associated with Credit Card Processing and how they are implemented in conjunction with the set up of a new Credit Card Program
• Work with credit union staff and vendors to execute the project plan, ensuring technical tasks are completed accurately and on time
• Complete Gap Analysis to define system set-up requirements
• Provide Consulting and guidance to client on the best approach to meet their business requirements for assigned projects
• Identify and report outstanding issues to the assigned project manager; assist with issue resolution
• Ensure quality in project process; Communicate technical aspects and requirements of projects with third-party vendors internal Project Support Team
• Provide technical support to credit unions during the design, development, and implementation phases of the project
• Validates system parameters and conducts testing; modifying program parameters when necessary
• Provide Post implementation on-site support for new PSCU Members projects
• Assist with consulting and guidance on resolving major Production issues by  identifying impact and by defining and implementing a resolution for resolving
• Assist with identifying improvements to the defined processes within the department
• Understand and complete technical tasks associated with various types of department projects
• Understand client business requirements; communicate between technical groups at client and vendor locations and data map technical files between systems
• Perform other duties as assigned

• Bachelor’s degree in Systems, Business Management or related field, or equivalent combination of education and experience required. 
• Training in Six Sigma Methodology and project management certification preferred.

• Seven (7) years of related experience in the payment processing industry required.
• Thorough understanding of payment card products, support services and processes required.
• Five (5) years of related experience in business or system analysis.
• Three (3) years of client facing project support experience required. 
• Experience required completing card processing conversions that require migrating data from one processing platform to another.

• Demonstrate behaviors based on PSCU values: Excellence, Innovation, Leadership, Passion and Trust
• Proven facilitation, organizational, prioritization, decision-making and conflict resolution skills required. Ability to track and control activities in a fast paced environment while managing multiple projects and tasks
• Ability to communicate effectively in both verbal and written formats and give presentations utilizing various audiovisual support aids
• Ability to work in a fast-paced environment and support project managers in executing assigned project tasks while managing multiple priorities/projects and meeting deadlines
• Demonstrated excellent analytical skill, with ability to manage complex factors in multifaceted projects
• Ability to work independently, to exercise discretion, and demonstrate good judgment in decision making
• Overall understanding of Project Management methodologies along with extensive knowledge of using Microsoft applications such as Word, Excel, Access and spreadsheet computer software applications
• Knowledge and experience with Six Sigma projects

All applications are reviewed by an AIRS Certified Diversity and Inclusion Recruiter. Learn more about our commitment to Diversity, Equity, and Inclusion HERE!

PSCU is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status or membership in any other group protected by federal, state or local law.

PSCU is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster and the "EEO is the Law" Poster Supplement. PSCU will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.

For positions based out of our Phoenix, Arizona location, PSCU is an E-Verify Employer. Please click here for the E-Verify Poster in English or Spanish. For information regarding your Right To Work, please click here for English or Spanish.

As an ongoing commitment to reasonably accommodate individuals with disabilities, PSCU has established alternative methods to complete the application process. Disabled applicants needing assistance are encouraged to submit resumes via our careers page submission button If further assistance is required.

Implementation Specialist

Point & Pay - Remote

Our Implementation Specialists work with new and existing customers to perform technical implementation activities for the Point & Pay products. Our small team works with business stakeholders to define client needs and map the product configuration, owning the implementation results and streamlining the implementation process of our payment platform solution.

What else you will be doing:

• Lead client and software partner implementations.
• Provide client and partner facing recommendations for best integration solutions.
• Develop a broad and deep knowledge of the product set as well as back-end capabilities.
• Meet with new and existing clients to complete complex implementations.
• Participate in solution definition with IT leads and external partners.
• Work with sales team throughout client information collection process.
• Work with platform tools to complete partner setup, build webpages and perform testing.
• Own test results to ensure issues are resolved prior to going live.
• Complete change requests forms on behalf of clients and maintain regular communication with clients to ensure proper awareness.
• Manage special projects or other assignments as defined by leadership team.

What we need from you:

• Bachelor’s degree or equivalent years of experience.
• Experience in the merchant payments industry strongly preferred.
• Minimum two (2) years’ technical implementations experience (SaaS Implementations preferred).
• Minimum one (1) year client facing implementations with strong interaction skills.
• Experience with software partner integration with joint business interest.
• Proficient in SalesForce case management for manage workflow, status reporting and client ticketing.
• Knowledge of JIRA, bug and issues tracking and project management tool.

Point & Pay, a wholly owned subsidiary of North American Bancard,, designs, builds, and integrates unique payment solutions for governments, utilities, courts, and more. Our efficient, flexible systems enable clients to accept credit card payments or e-Checks.

North American Bancard Holdings, LLC (NAB) and its subsidiaries are committed to making it as easy as possible for you to grow your business through innovations in credit card processing, ecommerce, mobile payments, back-end business solutions, and more. Our vision is a new paradigm of commerce that simplifies the modern business model — driving smarter operations, enhancing security, and fostering effortless personal interaction between merchants and their customers. Throughout our growth, we've stayed agile in order to stay at the forefront of the ever-changing payments landscape. While we are large enough to offer customized solutions to enterprise-level clients we're still nimble enough to take an award-winning, hands-on approach to personal service you just won't find anyplace else.

At North American Bancard, we celebrate diversity and create an inclusive environment for everyone. We are an equal opportunity employer.