Hamilton Forth is delighted to be retained by The Royal Society of Edinburgh (RSE) to support in the recruitment of a critical new hire. They are seeking an IT Manager – someone who will be at the heart of the organisation’s business bringing specific, critical and specialist skills to support the evolution of the estate – driving to achieve a digitally stronger and better-connected IT offering.
The RSE has a long history dating back to 1783 as a resource of some of the greatest thinkers and practitioners in Scotland who use their knowledge and expertise to support Scotland’s economic and social wellbeing, particularly in this time of nationwide recovery post-Covid-9.
The aim of the RSE is to harness the diversity of knowledge and expertise within our Fellowship and to deploy it for the benefit of Scotland and the wider world – in the words of our mission statement, ‘knowledge made useful’.
Pivotal to delivering their ambitions is an IT and information service that underpins their work, both now and in the future. Not only will the successful candidate be supporting the development of recently implemented CRM system, but will also lead the RSE’s IT strategy to ensure an IT system that supports the ever-changing shifts in working and cultural practices, addresses IT security threats and explores and takes advantage of constant changes in data technologies. The successful candidate would be joining the RSE at a hugely exciting time as they embark on the development of our new strategic framework.
They seek an accomplished IT professional with a collaborative, innovative approach, a high level of drive and commitment, excellent interpersonal skills, a great track record of delivering and maintaining IT services in other organisations, and experience of successfully managing and improving upon a wide range of systems and processes.
Role and Responsibilities
To own, manage and support all elements of IT across estate. This position requires a forward-thinking individual, capable of driving IT change within the organisation – acting as the figurehead in the IT department and working to create a robust, scalable and progressive IT offering servicing the needs and demands of the stakeholders within the RSE.
Duties will include, without being limited to:
IT roadmap is likely to include, again without being limited to:
Qualifications and Education Requirements
Essential skills and qualification criteria includes a previous track record of IT engineering and management within a relevant-sized business. A proven track record in delivering appropriate IT change and best-practice across a diverse user-base is a pre-requisite, as is an ability to effectively communicate with both technical and non-technical stakeholders.
It would be advantageous (but not essential) to possess certification and accreditation across service management (ITIL), project management (Prince 2) and a strong familiarity with Microsoft product suite.
A background in public sector, third sector or quango organisations would also be advantageous – however, not mandatory.
The RSE’s estate is a mixed bag in terms of IT products and services but it would be helpful to see applicants with exposure to, and commercial experience of:
If you believe that the above sounds like a good match to yourself - then please do not hesitate to get in touch!
We are looking for a bright, customer focused talent to join our Service Desk team. Although previous experience in this role is desirable what we really want is someone with a basic understanding of IT, a willingness to learn fast and an excellent way with people. We will provide any training that is needed to bring you up to speed technically if required.
You will be the first port of call for Council and school staff who are having problems with IT hardware and software. We will expect you to understand and help our staff get back up and running quickly with whatever technology they are struggling with.
The role will be part of a rota providing Service Desk cover between 8am and 5pm, Monday to Friday
Under current Covid conditions this role will be working from home. We will provide you with all the equipment that you will need but you must have a suitable place to work and a broadband connection.
• A good level of IT literacy in core technologies including Microsoft Windows 10, Microsoft Office and wireless networks.
• Previous experience working in either an ICT support or customer service role.
o An SNC in Information Technology or similar qualification
o A CCA (Customer Contact Association) Certificate/Diploma or a CSP (Customer Service Professional)
• An aspiration to expand your knowledge of the digital world
• Jobholders must also hold a current driving license
• Certification in major software or hardware systems
• ITIL Foundation Qualification
CLOSING DATE Sunday 28th February
INTERVIEW DATE Tuesday 2nd or Wednesday 3rd March
Position Title: Service Desk Support Technician X2
Position Number: New
Location: Midlothian House
Contract Status: Fixed Term for 1 year
Hours of Work: 36
Working Pattern: Monday – Friday (Flexible)
Weeks per year: 52
Please note that it is Midlothian Councils policy that successful applicants will be appointed to the first point on the salary scale.
Based on you working 36 hours over 52 weeks per year, the minimum actual salary for this position is £22,504.19 per annum.
This post is considered Regulated Work with Children, under the Protection of Vulnerable Groups (Scotland) Act, 2007. Therefore, it is an offence to apply if you are barred from working with children.
Successful candidates will require PVG Scheme membership for Regulated Work with Children. You will be required to join the Scheme or undergo a PVG Scheme Update check prior to commencing employment with Midlothian Council, the cost of which will be met by you.
For further information on the PVG Scheme please visit www.disclosurescotland.gov.uk
If you have difficulty applying for this post or accessing attached documents, or if you have a disability and reasonable adjustment is required, please call 0131 271 3063 to speak to a member of the Recruitment Team stating the post reference number.
Midlothian Council is currently undergoing a period of transformation, changing and improving the way it delivers services in Midlothian. As a consequence, there are a number of existing employees for whom we are committed to seeking suitable alternative employment within the Council in accordance with our legal obligations. Candidates are advised that, for some vacancies, internal candidates in this situation will be interviewed before the wider selection pool and a slightly longer delay may be experienced before application outcomes can be advised to you. Thank you for your patience in this matter.
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Help us grow an engineering team. Inspire those around you
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We care about hiring great people so you’ll be working with a team that cares. We support each other with problems, push each other to get better and celebrate success together.
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