help desk technical support jobs

Near glasgow, scotland

46Jobs Found

46 jobs found for help desk technical support jobs Near glasgow, scotland

Associate Technical Support Engineer

Rocket Software, Inc.

Bentonville, AR

9 days ago

Bentonville, AR

9 days ago

It's fun to work in a company where people truly BELIEVE in what they're doing!
Job Description Summary:
Technical Support Engineer (TSE) will be part of a team of support engineers as part of a fast-paced support organization with the primary mission to provide world-class support to Rocket’s customers and partners. The person selected for this role will be expected to provide Level 2 customer support primarily for Rocket’s iCluster product. This person will provide telephone support to customers to resolve problems and develop creative solutions to unusual requests. Our customers have come to expect that the Level 2 Technical Support Engineer can discuss and understand complex issues so Rocket Software does not use entry-level help desk agents for this position.
To enable the successful candidate to provide this world-class support he/she will learn the complex concepts behind the products in order to assist and guide the customers in developing their iCluster solutions following industry best practices using the Rocket iCluster products.
Qualifications:
Exceptional communication skills. Support is world-wide.
+ English is our primary language, however, candidates capable of discussing complex technology concepts in other languages (for example Spanish, French, German, Italian, and Mandarin) would be very helpful.
Senior-level technical skills and an understanding of workflow processes are crucial to be successful in this position.
+ Must have excellent critical thinking skills and have the ability to grasp complex technical issues and explain those issues in a straightforward manner through verbal instructions or detailed emails with documented steps.
+ Need the ability to function in a shared desktop environment to guide customers to the solution.
A minimum of five years of IBM System i experience is required. You will need a thorough understanding of the IBM System i, including i7/OS and development tools including SQL.
The ability to work independently as well as a part of a team, and investigate resources to find solutions outside of the area of expertise.
Ability to troubleshoot the following:
+ Tcp/ip communications
+ DDM communication
+ Journaling - local and remote
+ CL programming
+ Security changes
+ IBM job scheduler
+ Job trace
Plus factors for consideration are:
+ Programming experience is preferred in order to ensure a good understanding of the development process, although the job does not involve programming activity.
+ Experience in Disaster Recovery
+ Experience with High Availability solutions
+ Experience with IBM Power HA
+ Experience in Business Continuity
+ Any certification on IBM iSeries
Must be available for flexible hours, some after-hours, weekend and/or holiday work.
Preferred technical computer knowledge
Bachelor of Science Degree preferred
2-4 Years of experience in technical engineering support
We offer an ethical, intellectually challenging, remote, or business casual office environment with competitive compensation, benefits, and a 401(k) employer-matching plan. Rocket Software Inc. is an Equal Opportunity Employer.
Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to hr@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.
_If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_
Thousands of companies around the world depend on Rocket to solve their most challenging business problems by helping them run their critical infrastructure, business processes, and data, as well as extending the value of these assets to take advantage of cloud and mobile computing, advanced analytics, and other future innovations. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands we interact with every day. At Rocket, software has always been about people—not just ones and zeroes. We’re people solving problems for other people, and we strive to treat our customers, partners, and fellow Rocketeers with humanity. Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts with 31 offices around the world.

Manager I, LTL

J.B. Hunt Transport Services, Inc.

Lowell, AR

5 days ago

Lowell, AR

5 days ago

Job Title:

Manager I, LTL

Department:

Supply Chain

Country:

United States of America

State/Province:

Arkansas

City:

Lowell

Full/Part Time:

Full time

Job Summary:

Under general direction, the positions is responsible for directing activities for a specific area of focus within their assigned ICS branch. The are tasked with supporting the ICS branch strategies, goals and objectives by supporting growth targets and profitability, developing and growing employees, and building and fostering cross-branch and cross-divisional influence and external relationships to provide a best-in-class customer experience.

Job Description:

Key Responsibilities: • Execute the growth focused activities as directed by management to realize and capture market potential. • Coach, mentor and train all staff on day-to-day processes and procedures for their branch to ensure superior, on-time service for customers. • Responsible for delivering results to meet/exceed their portion of the branch budget and performance objectives; support the development of the overall branch budget and profit objectives through allocation of their scope of work. • Properly manage risk and maintain business and financial integrity in all business matters.

Qualifications:

Minimum Qualification: High School Diploma or GED with 2-3 years in Transportation/Logistics. Preferred Qualification: Bachelor's Degree in Supply Chain Management, Logistics Management, or related field with 3-4 years of experience in transportation/logistics
Knowledge of finance and accounting practices, financial analysis, and reporting
Ability to encourage, motivate, and guide individuals or teams in learning and improving effectiveness
Ability to accurately analyze situations and reach productive decisions based on informed judgment
Create goals that support business strategies
Develop and improve individual, team, and organizational performance
Utilize assigned resources and leverage resources (individuals or teams) to achieve or exceed planned outcomes
Ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner
Knowledge and ability to establish and maintain relationships with clients, vendors, and peers
Demonstrate effective self-management practices and ability to manage multiple concurrent objectives.

Education:

Bachelors: Logistics Management, Bachelors: Supply Chain Management, Bachelors: Transportation Logistics, GED (Required), High School (Required)

Work Experience:

Management-Entry Level, Transportation/Logistics

Certifications:

Job Opening ID:

00371536 Manager I, LTL (Open)

“This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.”

Job Title:

Manager I, LTL

Department:

Supply Chain

Country:

United States of America

State/Province:

Arkansas

City:

Lowell

Full/Part Time:

Full time

Job Summary:

Job Description:

Qualifications:

Education:

Bachelors: Logistics Management, Bachelors: Supply Chain Management, Bachelors: Transportation Logistics, GED (Required), High School (Required)

Work Experience:

Management-Entry Level, Transportation/Logistics

Certifications:

Job Opening ID:

00371536 Manager I, LTL (Open)

Manager, BI Advanced Capabilities

Nestle

Rogers, AR

8 days ago

Rogers, AR

8 days ago

Working At Nestle
At Nestlé, we pride ourselves in providing training programs that prepare employees for the competitive and ever-changing business world. As the largest Nutrition, Health and Wellness Company in the world, we offer an environment that is diverse, challenging and supportive, including hands-on experience and real-world responsibilities that would serve as the springboard for a successful career. It’s because of our collaborative and open business environment that we have been ranked as the number one consumer food products company, in Fortune magazine’s annual survey of the World’s Most Admired companies, for eight consecutive years. Come join our talented world class team and thrive in a dynamic and supportive culture.
Main Purpose of Job
DEVELOPMENT AND ACTIVATION OF THE CATEGORY TEAM’S ADVANCED CAPABILITIES BUSINESS INTELLIGENCE PLAN – a primary responsibility of this position is to drive data visualization and management of the data architecture, advanced and predictive analytics projects, and drive a continued acceleration of the category team’s business intelligence. Additionally, this position will know how to utilize and leverage technology that will enable more transformative and efficient business decisions to be made leveraging new business intelligence related capabilities, automations, tools and processes.
Key Responsibilities:
+ Leadership of the Category Data Visualization Portfolio - Development & Enhancements
+ Supporting Advanced Capabilities BI Associate’s work related to category data modeling requirements, category data model, metrics, measures, etc, for Power BI development
+ Collaborates with category team on business requirements, developing enhancements for Power BI reporting portfolio
+ Ownership and administration of category team’s Power BI portfolio report packaging and app deployment
+ Publishes, governs, and maintains standard operating procedures for the Category Team’s Power BI application
+ Evaluates, approves, and executes category team report requests
+ Ownership of the Category Data Architecture, Query, Harmonization and Wrangling
+ Leads management of (establishes, validates, resolves issues within) category data feeds to and from CKB, ShilohNext Azure, CKB, Mastercard, Cantactix, Retail Link, MDM, Prospace, Teams, and local category shares.
+ Creates and governs standard operating procedures for Category’s Teams Master Data Management process, and training all category team members on this process, as well as development related to new fields in category master tables
+ Ownership of all new category data feed needs, data connections, and virtual machine creation and maintenance
+ SQL querying of all category data sources for category team’s adhoc data and analysis needs
+ Development and deployment of new category team BI, advanced or predictive analytics automation tools leveraging SQL or other programming languages, and necessary data visualization of these
+ Collaboration with Category team on category strategic business intelligence projects and development of advanced and predictive analytics on an adhoc basis as well as to launch new ongoing capabilities
+ Collaborates with Modular Advanced Capabilities team on data and data streams from and to modular related technologies
+ Ownership of Advanced Capabilities Modular Associate 1:1 meetings, as well as coaching and weekly priorities and project management.
+ Leads development, maintenance and executing training across category team on all business intelligence related technology, automation, and advanced capabilities, as well as data validation
Key Experiences
+ Bachelor’s Degree in STEM or related major preferred (Info Sys, Computer Science or Computer Systems Engineering, Data Management/Data Analytics, or similar)
+ Professional experience on / related to the Walmart account is a plus
+ Expectation is to create business continuity related to business intelligence through data visualization and advanced, as well as predictive, analytics, statistical modeling, and similar
+ Strong technical skills in the areas of programming, database architecture, process automation
+ Advanced database, Excel, data visualization, and related skills
+ High level of proficiency with programming languages, especially SQL, required
+ Ability to unlock the power of technology to enable and elevate the team and create consistent, efficient customer data related processes
Technical Skills
+ MS Tools, Excel, Teams, Powerpoint, etc
+ Power BI Power Query and Alteryx, or a similar data wrangling tool
+ Shiloh, or other similar DSR or database type tool
+ Extensive Power BI development, DAX coding, and publishing expertise
+ SQL required, VBA and other coding languages (R, Python, etc) preferred
+ Additional 3 rd party data sources, such as IRI, experience is a plus
+ Experience with category advisor related technologies is a plus
The Nestlé Companies are an equal employment opportunity and affirmative action employer seeking diversity in qualified applicants for employment. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
#LI-MS1
EOE M/F/D/V Nestle is an Equal Opportunity Employer and is looking for diversity in candidates for employment. All candidates must apply online at Nestlejobs.com

Repair Specialist

Safelite

Fayetteville, AR

3 days ago

Fayetteville, AR

3 days ago

As a certified Safelite Repair Specialist I, you will utilize our industry-leading technology to complete vehicle glass repairs. You will champion the Safelite Spirit with your can-do attitude, caring heart, and service mindset while striving to bring unexpected happiness to your customers by completing jobs with only the highest quality standard in mind.
Find a career. Gain a family.
Safelite will be unlike any place you've ever worked. (This won't be just the daily grind!) You'll join caring and passionate teams that collaborate to make a difference, deliver extraordinary results and bring unexpected happiness. Every day. Your effort, heart and creative ideas will be valued and rewarded. And we care about your well-being. So, we'll strive to give you what you need to have a happy work/life balance.
Essential Activities:
* Professionally perform repairs to vehicle glass through application of Safelite proprietary tools, materials, and methods while ensuring efficient, timely, and exceptional service for customers.
* Deliver work orders, customer administration, and customer communication through the Safelite handheld Mobile Resource Management (MRM) technology.
* Clean customer vehicle during wait/idle time during the repair process as well as perform additional housekeeping tasks in company vehicle and shop.
* Ensure the required paperwork is complete and accurate while completing vehicle inspections.
* Assist auction and airport sites by prepping work orders and shuttling cars as needed.
* Safely and professionally operate a company fleet vehicle to and from customer locations throughout the workday.
* Pick up vendor will calls as needed.
* Communicate clearly and effectively with all scheduled customers using various forms of technology, including but not limited to in-person, texting, or phone call conversations.
* Ability to adjust to changes in schedule and work diligently and effectively with customer advocates and dispatch to ensure customers are assisted in a timely manner.
* Assist other members of your team as required.
* Report any unexpected damage, accidents, injuries, or incomplete jobs to the store manager or quality manager immediately.
* Undertake any other duties given to you by Safelite management.
Requirements:
* Have a strong mechanical aptitude with the ability to demonstrate extensive knowledge of the repair process.
* The ability to operate a commercial vehicle safely and courteously, adhering to all company policies and procedures relating to safety. This includes obeying all traffic laws and regulations and maintaining a valid driver's license with a driving record that falls within the company requirements.
* Follow Safelite policies and procedures on every job.
* Fulfill all physical requirements of the job, including, but not limited to:
* Ability to lift and carry 25 lbs. for short periods multiple times a day. Occasionally, will be asked to assist an associate with lifting windshields that can weigh between 26 lbs. and 75 lbs., operate various hand and power tools, equipment and safely operate a motor vehicle
* Maintain an adequate range of motion in upper extremities (shoulder, arm, elbow).
* Ability to work at elevated heights.
* Remain on your feet for extended periods of time.
* Follow the Safelite policy on Personal Protective Equipment (PPE) for all equipment, including but not limited to safety glasses, cut resistant gloves, uniform, approved footwear, arm sleeves, and nitrile gloves while working in the course and scope of your employment.
* Safely handle sharp tools and razor blades while working with and around hazardous chemicals.
* Ability to remain flexible with hours, days, and locations worked as workload fluctuates due to frequent changes in customer and business demands.
* Work in a fast-paced environment in a variety of weather conditions.
* Maintain a professional appearance as well as maintenance and cleanliness requirements on company vehicles.
* Work and collaborate effectively within your team and leadership.
* Exhibit self-motivation with organizational and time-management abilities.
* Complete all assigned training and certifications within the allotted timeframe.
* Comply with hiring requirements and drug screens per company policy.
* Ability to work independently with minimal supervision.
Apply now!
We're known as an auto glass company. That's the focus of what we do. But we're much more -- we're a growing and evolving service brand. And what really makes us unique is our people. Because at our core, we're a People Powered organization -- and our people come first and our culture matters. We'll help you find a fulfilling career path and encourage you to have a life. Let us be the best place you'll ever work.
Learn more.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Technical Support Representative

OzarksGo

Fayetteville, AR

14 days ago

Fayetteville, AR

14 days ago

OzarksGo is looking to fill a full time Technical Support Representative position for the Wednesday - Saturday, 8:00am - 7:00pm shift.

Job Summary and Objectives

The Technical Support Representative supports all aspects of the subscriber experience, including but not limited to scheduling, provisioning, first tier technical assistance, billing, and providing outstanding service for a high level of subscriber satisfaction. The Subscriber Support Representative promotes positive public relations through knowledgeable, responsive, and courteous interactions with current and potential subscribers, contractors, vendors, and the general public to fulfill the goals of OzarksGo.

Responsibilities and Essential Job Functions

Promptly and courteously responds to subscriber inquiries and provides support via telephone, email, written correspondence, or face to face regarding requests for OzarksGo Services.
Maintains accurate and complete member records via computer in a timely fashion including but not limited to contact tracking records, notes, and set up of accounts. Addresses billing, collections, outages, and related procedures to ensure generation of appropriate records, correspondence, and service orders for effective work management.
Coordinates with internal staff and contractors to address various customer service related issues, including eligibility, line extensions, seasonal billing, equipment, technical issues, etc.
Promotes a positive subscriber experience through ongoing and effective employee/subscriber/contractor/vendor/partner communication. Attends community and promotional events as appropriate.
Promotes and maintains a safe working environment, observes all safety rules, and supports the Mission Statement and Core Values in carrying out the responsibilities of the position.
Supports and keeps abreast of bylaws, guidelines, policies/procedures and philosophies of the parent cooperative in an effort to effectively serve and support members and subscribers.
Performs other duties as assigned in order to fulfill the objectives of OzarksGo and this position.

These statements are intended to describe the general nature and level of work being performed by people assigned to this position. This is not intended to be construed as an exhaustive list of all responsibilities and tasks that may be assigned.

Relationships

Reports to: Office Manager Directs: None

Internal: Regularly confers with OzarksGo employees and other departments within the parent cooperative as needed.

External: Maintains great relations with vendors, contractors, subscribers, customers, and the general public in carrying out the responsibilities of this position.

Physical Requirements

This position mainly requires sitting to complete work with a computer and telephone. Some walking and standing are also required, as well as occasional lifting and/or carrying and/or pushing/pulling of various items less than 10 pounds. Visual and audio acuity is essential to this position.

Qualifications

To perform the job successfully, an individual should have the following education, competencies, and experience:

High school diploma or equivalent
Associate's degree or coursework in Business or Information Technology related field preferred.
Two years customer service and/or technical support experience
Proven ability to multi-task and plan/organize work to meet deadlines, all with a high degree of accuracy with attention to
Strong analytical and critical thinking skills with demonstrated problem solving
Effective communication skills and the ability to work as a team
Understanding and appreciation of technology and telecommunications along with general computer skills and proficiency in using standard office
Demonstrated ability to effectively deal with people in difficult or stressful

Working Conditions

Normal office conditions, some irregular hours may be required. Occasional day time travel for training or various errands as needed to complete the responsibilities of the position.

OzarksGo, LLC, is an EOE/AA/W/M/VETERAN/Disability employer.

IT Technician - Tech Support

Arkansas Center for Data Sciences

Rogers, Arkansas, United States, AR

3 days ago

Rogers, Arkansas, United States, AR

3 days ago

The IT Technician supports and maintains technology platforms within the physical main office and all employee workstations. The support responsibilities include hardware, software, network and account management. Must have Mac OS X environment exposure.

RESPONSIBILITIES:

Maintain all aspects of the main office I.T. infrastructure, resources and supporting documentation. This includes end user support, hardware inventories, software licensing, applicable maintenance agreements, subscriptions and service contracts while controlling costs.
Work cross-functionally to ensure smooth onboarding of new employees by providing accurate systems/ software access and efficient equipment deployment.
Perform end user support tasks such as computer hardware acquisition, deployment, troubleshooting, maintenance, repair and replacement.
Provide support for Multi-Function Printers (MFPs) and related applications, desktop printers, scanners and faxing.
Perform preventive maintenance and repairs on all active systems excluding devices or systems directly supported by a vendor like copiers and other highly proprietary systems and devices.
Work cross-functionally to implement security updates and new policies as directed by the CTO.
Work closely with human resources in order to maintain an efficient exit process for terminated employees. This includes removing systems access, backing up user data, maintain security protocol, etc.
Provide end user training as required.
Troubleshoot technical issues and resolve network issues.
Install and configure hardware and software.

QUALITIES FOR SUCCESS:

Must be detail oriented, able to take direction and prioritize while multi-tasking.
Good at diagnosing technical problems with personal computers.
Must have good written and verbal communication skills.
Comfortable supporting a Mac OS X environment.

Reports To: Chief Technology Officer. Learn more about our company partner Field Agent.

How does the interview process work? ACDS will conduct an initial phone interview and assessment. ACDS will send selected resumes to companies that match the candidate’s skills and interest. Our corporate partner companies will decide which resumes to bring in for an onsite interview with the IT manager. Company selects final candidate for job offer.

This position is not eligible for visa sponsorship. Candidates must have the ability to work in the United States without a current or future need for visa sponsorship. No relocation is available for this position.

Learn more about us @ www.acds.co & socialize with us on Facebook & LinkedIn.

Technology Manager - Salesforce

Humana

Rogers, AR

5 days ago

Rogers, AR

5 days ago

Description
The Manager, Technology Solutions devises an effective strategy for executing and delivering on IT business initiatives. The Manager, Technology Solutions works within specific guidelines and procedures; applies advanced technical knowledge to solve moderately complex problems; receives assignments in the form of objectives and determines approach, resources, schedules and goals.
Responsibilities
Health Insurance is not known for good experience and that's what you are here to change. Humana is digitally transforming our Group line of business: changing how we work, re-engineering the way we build products and services, and creating new customer value to compete in a digital world by transforming technology and the way we do business. The Technology Manager, Salesforce & Vlocity, develops integrated software applications based on business requirements. The Technology Manager works within specific guidelines and procedures; applies advanced technical knowledge to solve moderately complex problems; receives assignments in the form of objectives and determines approach, resources, schedules and goals. This Manager will be supporting the Group Digital Excellence transformation team to build and deploy a new Salesforce Sales Cloud solution at Humana. This Manager will also be providing the overall governance and leadership for the Salesforce org in use on the program (infrastructure readiness, monitors, indicates, security, testing, DevOps).
Responsibilities
The Technology Manager owns, leads, and executes on technology vision and strategy to ensure the technology systems are built to perform and run smoothly. This associate standardizes the quality assurance procedure for software. Oversees all aspects of the Software Delivery Life Cycle (agile). Researches complaints and makes necessary adjustments and/or recommendations to resolve complex software related issues. Decisions are typically related to resources, approach, and tactical operations for projects and initiatives involving own departmental area. Requires cross departmental collaboration, and conducts briefings and area meetings; maintains frequent contact with other managers across the department. The ideal candidate will be motivated to break down barriers between IT and business - striving to work differently to deliver solutions on time and in budget. This candidate will model agility, adaptability, and openness to new ways of thinking and operating. This candidate will guide and energize others to embrace new opportunities arising from change and inspire strong organizational performance through periods of transformation, ambiguity, and complexity.
The ideal candidate will have experience with system build and delivery including all layers of an application, it's production support and monitoring, application life cycle management, and management of technical debt. Additionally, the ideal candidate would have experience with Salesforce Sales Cloud and have a history of successful org management with Salesforce.
Required Qualifications
+ Bachelor's Degree in Computer Science or related field
+ 6+ years of technical work experience
+ Technical work experience with Salesforce CRM solutions
+ Extensive experience with software development and demonstrated competency in software architecture on complex technologies with enterprise-wide impact
+ Demonstrated competency in coaching agile software teams.
+ Proven history to attract, develop and retain engaged software engineering team.
+ Demonstrated experience working with cross department leaders to insure software specifications meet customer needs.
+ Demonstrated experience working with budgets, contracts, vendors and partners to ensure successful delivery of technology and digital products
+ Excellent interpersonal, verbal and written communication skills.
+ Ability to see the big picture while focused on short-term objectives.
+ Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Preferred Qualifications
+ Master's degree
+ Experience with Data Modeling and Data Architecture
Additional Information
#Cloud
LI#Remote
Scheduled Weekly Hours
40

IT Manager - Network Traffic And Performance ( remote / work at home eligible )

Humana

Rogers, AR

5 days ago

Rogers, AR

5 days ago

Description
The Manager, Network Engineering designs, analyzes, plans and modifies network components supporting customer communication implementation activities. The Manager, Network Engineering works within specific guidelines and procedures; applies advanced technical knowledge to solve moderately complex problems; receives assignments in the form of objectives and determines approach, resources, schedules and goals.
Responsibilities
The Manager, Network Engineering develops and evaluates network performance criteria and measurement methods. Prepares the analysis of the short-term or long-term capacity needs for switching, routing transmission and signaling. Conducts network architecture design, feasibility and cost studies. Develops alternative routing scenarios and changes in required sequence of network activities. Conducts economic and population growth studies to determine impact on network capacity and development plan projections. Decisions are typically related to resources, approach, and tactical operations for projects and initiatives involving own departmental area. Requires cross departmental collaboration, and conducts briefings and area meetings; maintains frequent contact with other managers across the department.
Required Qualifications
+ Bachelor's Degree
+ 6 or more years of technical experience
+ 2 or more years of management experience
+ Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Preferred Qualifications
Additional Information
#LI-Remote
Scheduled Weekly Hours
40

Posted

9 days ago

Description

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

Technical Support Engineer (TSE) will be part of a team of support engineers as part of a fast-paced support organization with the primary mission to provide world-class support to Rocket’s customers and partners. The person selected for this role will be expected to provide Level 2 customer support primarily for Rocket’s iCluster product. This person will provide telephone support to customers to resolve problems and develop creative solutions to unusual requests. Our customers have come to expect that the Level 2 Technical Support Engineer can discuss and understand complex issues so Rocket Software does not use entry-level help desk agents for this position.

To enable the successful candidate to provide this world-class support he/she will learn the complex concepts behind the products in order to assist and guide the customers in developing their iCluster solutions following industry best practices using the Rocket iCluster products.

Qualifications:

Exceptional communication skills. Support is world-wide.

+ English is our primary language, however, candidates capable of discussing complex technology concepts in other languages (for example Spanish, French, German, Italian, and Mandarin) would be very helpful.

Senior-level technical skills and an understanding of workflow processes are crucial to be successful in this position.

+ Must have excellent critical thinking skills and have the ability to grasp complex technical issues and explain those issues in a straightforward manner through verbal instructions or detailed emails with documented steps.

+ Need the ability to function in a shared desktop environment to guide customers to the solution.

A minimum of five years of IBM System i experience is required. You will need a thorough understanding of the IBM System i, including i7/OS and development tools including SQL.

The ability to work independently as well as a part of a team, and investigate resources to find solutions outside of the area of expertise.

Ability to troubleshoot the following:

+ Tcp/ip communications

+ DDM communication

+ Journaling - local and remote

+ CL programming

+ Security changes

+ IBM job scheduler

+ Job trace

Plus factors for consideration are:

+ Programming experience is preferred in order to ensure a good understanding of the development process, although the job does not involve programming activity.

+ Experience in Disaster Recovery

+ Experience with High Availability solutions

+ Experience with IBM Power HA

+ Experience in Business Continuity

+ Any certification on IBM iSeries

Must be available for flexible hours, some after-hours, weekend and/or holiday work.

Preferred technical computer knowledge

Bachelor of Science Degree preferred

2-4 Years of experience in technical engineering support

We offer an ethical, intellectually challenging, remote, or business casual office environment with competitive compensation, benefits, and a 401(k) employer-matching plan. Rocket Software Inc. is an Equal Opportunity Employer.

Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to hr@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

_If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_

Thousands of companies around the world depend on Rocket to solve their most challenging business problems by helping them run their critical infrastructure, business processes, and data, as well as extending the value of these assets to take advantage of cloud and mobile computing, advanced analytics, and other future innovations. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands we interact with every day. At Rocket, software has always been about people—not just ones and zeroes. We’re people solving problems for other people, and we strive to treat our customers, partners, and fellow Rocketeers with humanity. Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts with 31 offices around the world.

Source: Rocket Software, Inc.