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159Jobs Found

159 Jobs Found 

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Technical Support Specialist (Help Desk)

Garmin

Olathe, KS
2 days ago
Olathe, KS
2 days ago
Description

We are seeking a Technical Support Specialist 2 at our headquarters in Kansas City. In this role, you'll provide first and second level IT support to internal end users and respond to their needs and/or alerts through moderately complex troubleshooting, resolution, or escalation steps. Manage and implements initiatives or change controls. Other essential functions include:


  • Install and maintain desktop technologies (Desktops, Laptops, Phones, Monitors, Printers, etc)

  • Assist in person, or remotely, in the resolution of support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction

  • Maintain printingand assist with network printer system maintenance

  • Research, resolve, and respond to questions received via telephone calls, e-mail, walk-ups, incident tickets and callbacks in a timely manner, in accordance with current procedures

  • Acquire and maintain current knowledge of relevant IT product offerings and support policies in order to provide technically accurate solutions to Garmin associates

  • Monitor conference room performance, scheduling and maintenance

  • Assists associates in IT Specialist 3 role on projects, initiatives, and complex support issues as assigned

  • Manages and implements initiatives or change controls in an Agile environment with ITIL best practices

  • Makes recommendations for process improvements and self-service initiatives

  • Identifies interdependencies in system and application components

  • Creates work instructions and knowledge base articles to empower associates and transfer of knowledge

  • Demonstrates proficient use and IT knowledge of standards and procedures

  • Provides reliable solutions to a variety of problems using sound problem techniques including performing root cause analysis and identification of corrective action for given problems

  • Communicates in written and verbal form effectively in a large team or departmental setting

  • Serves as a mentor and trainer to less experienced IT Specialists

  • Responsible for working after hours in an "on call" capacity based on a rotation shared by the Help Desk and Technical Support Specialist Teams
  • Performs other duties as assisgned
  • Travel to other Garmin locations to provide onsite support as needed


Qualifications

Qualified candidates possess a High School diploma or GEDand coursework towards completion of an associates degree OR a minimum of 4 years IT or technical experience. Other requirements include:


  • Outstanding academics with the demonstrated ability to apply learned knowledge
  • Demonstrates moderate familiarity with troubleshooting and research tools for Mac, Linux and Windows Systems
  • Demonstrates moderate familiarity with asset, service, monitoring, and documentation tools (eg ITJira, Confluence, Sharepoint)
  • Previous experience working in a business team environment preferred
  • A+, Network+, Security+, HDI Desktop Advanced Support Tech, Apple Certified iOS Tech and Linux+ Certifications
  • Moderate knowledge with network support tools, fundamentals and technology to include, TCP/IP, DHCP and DNS client and printer configuration
  • Moderate Linux fundamental, powershell, shell scripting, SCCM, Jamf and SSH
  • Previous experience working with IT vendors and partner
  • Demonstrated strong and effective verbal, written and interpersonal communication skills in a small team setting

Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran’s status, age or disability.



Job: Information Technology
Primary Location: US-KS-Olathe
Organization: Information Technology
Education Level: Full-time
Job Posting: false
Job Posting: 316250
Work Schedule: 316250

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Service Desk Technician

TEKsystems

Lenexa, KS
3 days ago
Lenexa, KS
3 days ago

Description: TEKsystems is seeking an Experienced Tier 1 Help Desk Technician.

18-24 Months experience




This role is Contract-to-Hire - 6 months with upward mobility & great benefits

Minimum of two years Help Desk Experience.

Cultural/Personality fit is crucial.

Key attributes: Experience with MSFT Office Suite, MSFT Dynamics Ax, Android, Apple, & PC

Experience Troubleshooting via phone and responding to tickets.

Must be available between 7am-6pm and occasional Saturdays (on-call)

Skills:

Microsoft Suite, Troubleshooting, Operating System Software, Android, Mac, active directory

Top Skills Details:

Troubleshooting

MSFT Office & Dynamics

Additional Skills & Qualifications:

Troubleshooting

MSFT Office & Dynamics

SDLC

Password Resets

White Glove

Experience Level:

Intermediate Level



About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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IT Service Desk

Randstad Technologies

Olathe, KS
3 days ago
Olathe, KS
$19 - $20 Per Hour
3 days ago
$19 - $20 Per Hour
job summary:

Randstad Technologies is looking for a Service Desk Support Staff l in Olathe, KS. The Service Desk Support Staff l will provide proactive, high level of customer service to employees on a variety of technical and support issues including or involving the following but not limited to: company-provided computer systems, operating systems, LAN/WAN, printers and application software. They will also respond to employee inquiries, run diagnostic programs, install hardware and software, isolate problems and determine/implement a solution.


location: Olathe, Kansas
job type: Contract
salary: $19 - 20 per hour
work hours: 9am to 6pm
education: High School
responsibilities:

•Respond proactively to telephone calls, emails, and chat sent to the IT Service Desk system as the first level of assistance.
•Open and/or close work orders (via IT Service Desk software) on each call received.
•Escalate problems and requests as necessary to ensure positive resolution.
•Conduct research on relatively simple issues and escalates issues that cannot be resolved in 20 minutes to either a more senior IT Service Desk level or tier 2 support.
•Create, modify and/or delete user accounts per company's policy and update appropriate documentation (e.g. account termination spreadsheet).
•Guide end users through troubleshooting procedures to restore technical service
•Re-image workstations and laptops (using current image software) when required.
•Accurately document user issues and troubleshooting steps, test results and resolution information within incidents and service requests
•Maintain an increasing level of proficiency in hardware, software, networking and other technologies supported by the IT Dept.
•Participate in company technology projects as needed.
•Maintain an accurate, timely record of hours spent on Work Orders and projects in time and accounting systems.
•Follow safety rules, guidelines, and standards for all projects. Participate in pre-task planning. Report any safety issues or concerns to management.
•Be responsible for maintaining quality standards on all projects.

Requirements:

•High school diploma or equivalent.
•Up to 1-year help desk related experience.
•Associate's degree in Information Systems or related field preferred.
•Experience with Microsoft operating systems at the level used in the corporation as well as desktop and laptop hardware.
•Experience with Microsoft Office Suite of products at the level used in the corporation.
•Experience with Microsoft Skype phone system.
•Experience with Microsoft Exchange.
•Knowledge of Client PC connectivity, e.g., Ethernet, TCP/IP, LAN/WAN, and VPN
•Knowledge and understanding of Active Directory at the level used in the corporation.
•Knowledge and understanding of mobile devices, e.g., iOS, Android phones, and tablets.
•Valid driver's license with acceptable violation history.

Preferred Certification:

•A+ certification


qualifications:

•Experience level: Entry Level
•Minimum 1 year of experience
•Education: High School (required)


skills:

•Helpdesk
•LAN
•WAN
•Active directory
•iOS
•Android
•Microsoft environment

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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Service Desk Technician

Randstad Technologies

Lenexa, KS
1 day ago
Lenexa, KS
$20 - $21 Per Hour
1 day ago
$20 - $21 Per Hour
job summary:

Randstad Technologies is looking for a Service Desk Technician in Lenexa, KS. This individual will be responsible for the following duties:

•Field incoming support requests (phone and tickets)
•Perform Tier 1 support and troubleshooting in test and production environments including onsite and remote support
•Direct support requests to appropriate escalation destinations, ensuring sufficient documentation exists while meeting defined SLA for initial ticket response
•Provide support for Microsoft Office, Mobile Devices, Printers, Windows Operating Systems, business applications, and low to mid-level technical issues leveraging multiple teams for ticket escalation and knowledge transfer when necessary
•Document issues and solutions thoroughly, including steps to recreate and resolve, producing knowledge articles are required
•Anticipate, identify and escalate issues/risks affecting self, the team, the department, or the company
•Communicate in a timely and effective manner, keeping the team informed of status and progress
•Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies
•Look for and suggest improvements in efficiencies to reduce costs and be responsible and accountable as an employee owner


location: LENEXA, Kansas
job type: Contract
salary: $20 - 21 per hour
work hours: 8am to 5pm
education: No Degree Required
responsibilities:

•Field incoming support requests (phone and tickets)
•Perform Tier 1 support and troubleshooting in test and production environments including onsite and remote support
•Direct support requests to appropriate escalation destinations, ensuring sufficient documentation exists while meeting defined SLA for initial ticket response
•Provide support for Microsoft Office, Mobile Devices, Printers, Windows Operating Systems, business applications, and low to mid-level technical issues leveraging multiple teams for ticket escalation and knowledge transfer when necessary
•Document issues and solutions thoroughly, including steps to recreate and resolve, producing knowledge articles are required
•Anticipate, identify and escalate issues/risks affecting self, the team, the department, or the company
•Communicate in a timely and effective manner, keeping the team informed of status and progress
•Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies
•Look for and suggest improvements in efficiencies to reduce costs and be responsible and accountable as an employee owner

Basic Requirements:

•1-2 years' experience working support requests.
•Work authorization

Minimum Requirements

•Foundational understanding of Microsoft Office and Windows operating systems
•Foundational understanding of networking protocols and equipment
•Ability to produce written Knowledge Articles
•Basic understanding of server/client relationship
•Basic understanding of Active Directory
•Basic hardware and software troubleshooting ability
•Basic experience supporting and configuring mobile devices
•Oral and written communication skills
•Ability to work in team environment
•Ability to learn new job skills by engaging in the technical aspects of the job and applying new skills as they are taught
•Customer service skills
•Critical thinking and problem-solving skills
•Ability to multitask

Preferred Requirements

•Certifications:

•Comp Tia A+
•Comp Tia Net+
•Microsoft Certified Professional


•Local to Kansas City metro


qualifications:

•Experience level: Entry Level
•Minimum 1 year of experience
•Education: No Degree Required


skills:

•Microsoft Office (1 year of experience is required)
•Windows Operating System (1 year of experience is required)
•Active directory
•iOS
•Android

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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Software Application Support, Gainseeker-Grandview MO

Silgan Containers LLC

Grandview, MO
22 days ago
Grandview, MO
22 days ago

Working for Silgan Containers will be the BEST decision you make!

Software Application Support Technician Located in Grandview, MO

 

Do you have a willingness to learn and enjoy solving complex problems? Join out IT team today and Silgan will develop your knowledge of our quality control software, Gainseeker.  Silgan will develop you into a Gainseeker subject matter expert so that you can ensure standard implementations of this software and hardware across all of our plants while also monitoring and providing support for all process and quality issues.

 

You will love it here if you:

  • Desire to become an applications SME with our quality control/Statistical Process Control (SPC) software package-Gainseeker
  • Enjoy solving complex math problems and like statistics
  • Revel in troubleshooting hardware and software issues
  • Like traveling 50-75% of the year for work

 

What you’ll do:

  • Be willing to learn to be the foremost expert in the Gain seeker software suite. This includes interfacing PC’s to various gauges, designing custom operator interfaces, developing reporting tools and training various levels of users
  • Write requisitions for purchasing hardware and software.  Monitor the delivery of those items so that the project stays on schedule
  • Communicate with plants to explain project and determine if there are any situations out of the ordinary
  • Provide end user support for PC hardware, peripherals, and software

 

What we can offer you:

  • To be part of a growing and high performing IT team
  • A stable and reliable company
  • A great culture where you feel like a member of our family- achievements are recognized, acknowledged, and celebrated
  • A comprehensive benefits package, including medical, dental, vision, & life insurance, 401(k) plan with employer match, paid time off, wellness program, tuition reimbursement and more

 

We need you to have:

  • Bachelor’s Degree in computer science or related field; experience in lieu of education will be considered
  • 3+ college credits in Statistic or 6+ credits in other math related courses
  • 1+ year of technical experience troubleshooting PC hardware and software
  • SQL database experience

 

Who We Are:

Silgan Containers is the largest provider of metal food packaging in the United States. Trusted by America's most respected brands, our reputation is based on a foundation of quality, excellence, and unsurpassed technical expertise. We pride ourselves on being a solution-based partner to our customers and work hard to earn their business every day.  

 


 

 
 
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IT Help Desk Analyst - Federal

VIATEQ CORPORATION

Overland Park, KS
30+ days ago
Overland Park, KS
30+ days ago
VIATEQ Corporation is hiring a Technical/IT help desk professional for our federal client.
Job Responsibilities:
  • Respond immediately to users requesting assistance by telephone or email
  • Record and validate customer's contact information
  • Ensure technical problems are clearly defined with a precise description of the problem being encountered; technical terms spelled out, so they can be easily understood by either functional/technical analysts or business process owners who may be called upon to investigate the problem
  • Assign all problems, issue ServiceNow ticket numbers and assign to proper ELIS queues
  • Provide ELIS password resets
  • Perform initial system diagnosis and resolution or reassign to appropriate ServiceNow queue for resolution
  • Track ELIS ServiceNow tickets to resolution and notifying user when resolved
  • Record problem resolution and receive confirmation from customer of resolution
  • Assist the customer in developing, writing and editing ServiceNow scripts for the proper ELIS queue
  • Supporting the customer with data analysis regarding trends and possible enhancements gathered through standard help desk call operations
  • Provide continuous improvement and enhancements to the customer’s technical support process.
    Help desk / technical problem resolution experience a plus
Must have a clearance, or be able to pass a background investigation
REQUIRED SKILLS:
Proven experience in solving Hardware, Help Desk Operations, Internet Explorer, Microsoft Office, Networking and Connectivity, Operating Systems, PC Peripherals, Software, and System Security and Maintenance related issues is a MUST.
Hardware: Compatibility, Configuration, Standard Components
Help Desk Operations: performing Call Tracking, Documentation, and Service Requests
Internet Explorer: Deep familiarity with Active X Control, Browser Connectivity Settings, Metro and Desktop Browsers, Privacy Settings, Security Zones
Microsoft Office: Creating File Security, Read Only / Files from untrusted location, Troubleshooting Outlook Problems
Networking and Connectivity: Diagnostic Commands, Domain Join, Gateways and Routing, Mapping Network Drives, Network Connectivity
Operating Systems Boot Problems, Licensing, Navigation
PC Peripherals: External Hard Drives, NAS, and SANs, Internal Hardware Installation, Printer, Installation and Configuration, Scanners and Digital Cameras, Troubleshooting Print Problems
USB, Firewire Standards, and Devices
Software: Built-in Applications, File Associations, Fixing Bugs and Applying Patches, Installation and Compatibility Issues, Performance Issues
System Security and Maintenance: Anti-Virus and Anti-Malware, Automatic Updates, Backup, Firewalls and Access Control Lists, Power Management, Registry and Configuration Changes.
Other information:
Looking for local candidates only. No relocation/travelling cost included. Bilingual-speaking (Spanish) a plus.
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Rep, Technical Support I- Lenexa, Kansas

Quest Diagnostics Incorporated

Lenexa, KS
Today
Lenexa, KS
Today

Questions and Answers.  In Client Services you will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You’ll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve.

At Quest, Client Service is something we take pride in – making sure that the people we serve feel valued and understood, while providing and gathering accurate information. Client Service is always critical and that’s why our team is both valued and recognized within the business as a key part of our brand. As part of a diverse and supported team, Client Services offers an outstanding career path with an industry leader.

Rep, Technical Support I- Lenexa, Kansas

Rep, Technical Support I- Lenexa, Kansas - M-F

Basic Purpose:  MyQuest Technical Support Rep will provide first-level technical and non-technical support for Consumer Suite of Products, including but not limited to, MyQuest Patient Portal (Web & Mobile) and QuestDirect.  The position will review, diagnose, and resolve basic and complex issues using various support tools and systems.  Maintain timely, accurate, and detailed record of each interaction and provide follow-up to ensure total contact ownership.  Recognize problems outside of MyQuest Help Desk environment and escalate to appropriate functional support teams when necessary. 

 

Principle Duties: 

  • Review, analyze, diagnose, and resolve support inquires received via e-Mail, Gazelle Tracker, PRS Admin, and Skype related to MyQuest and QuestDirect using established guidelines and processes.
  • Understand and comply with security and support policies and procedures.
  • Perform assessment analysis to identify root cause as well as scope of problems and escalate recurring issues to management.
  • Maintain proficiency in applications and product expertise to serve as an internal consultant in multiple applications and functionalities.
  • Demonstrate ability to effectively communicate, verbal and written, with all levels (consumers, technical and non-technical personnel, and leadership).
  • Use appropriate tools to document all pertinent details of support inquiries to allow for maintaining of complete and accurate records.
  • For inquiries submitted via email – offer to call the customer at their convenience should they have questions that may be better answered over the phone rather than email.
  • Comply with and proactively contribute to the improvement of all established processes and procedures to ensure regular adherence to Service Level Agreements and Service Level Objectives.
  • Maintain up to date knowledge and assimilate quickly to product enhancements and releases.
  • Be accountable for meeting and/or exceeding individual and departmental Key Performance goals set by NCECS leadership team.
  • Participate in development of process, procedure, and technical documentation for communication as well as adhoc and scheduled training for continuous learning and improved efficiency across the team.
  • Partner across functions (NCECS, Billing, Patient Advocacy, Data Steward, Legal, Compliance, IT, etc.) to review, investigate, and provide recommendations for problems or gaps.
  • Lead by example in demonstrating “Everyday Excellence” and modeling Quest behaviors.  
  • Accept changes in the organization, including additional job responsibilities and schedule changes when appropriate.

THE ABOVE STATEMENTS DESCRIBE THE GENERAL NATURE AND LEVEL OF WORK PERFORMED BY PEOPLE ASSIGNED TO THIS JOB.  THIS IS NOT AN EXHAUSTIVE LIST OF ALL THE DUTIES AND RESPONSIBILITIES THAT AN INCUMBENT MAY BE EXPECTED TO PERFORM.

 

Quest Diagnostics has many career opportunities for individuals whose talent, initiative and dedication will complement our belief that the patients come first and that values do matter. We work to earn our customers’ trust every day by providing the highest quality diagnostic information services in a professional, accessible and informative way.
We have a large recognized brand; we offer flexibility and autonomy, great support, pay and benefits and a comprehensive training and onboarding program. 

All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities.  Quest Diagnostics is an Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity.

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Desktop Support Associate

Apria

Overland Park, KS
3 days ago
Overland Park, KS
3 days ago
Commensurate with Experience
Job Summary
ABOUT THE COMPANY
Apria Healthcare’s mission is to improve the quality of life for our patients at home. We are looking for empathetic, thoughtful and compassionate people, to meet the needs of our patients. Already an industry leader in healthcare services, we provide home respiratory services and select medical equipment to help our patients sleep better, breathe better, heal faster, and thrive longer.
The Desktop Support Associate will provide excellent customer service to our management and employees. Most importantly, this position provides above and beyond communication with our employees so that they feel heard, understood, valued and more connected with Apria. Key responsibilities for creating a positive, employee centered environment include:
+ Evangelize our employees and turn them into our biggest fans.
+ Support our Field teams, Operations and Sales, by delivering timely feedback that empowers our teams to deliver exceptional patient experiences.
+ Critically problem-solve common complaints by flagging trends and partnering cross-functionally to recommend and implement preventative measures.
+ Proactively create a better employee experience.
+ Be a champion of the employee experience and drive our unique company culture.
+ Support the development and implementation of employee programs that nurture our company's core values to engage employees and create a positive culture.
JOB SUMMARY
This is an entry level position into the Desktop Support area of work. Below is a list of duties and responsibilities to be trained on and required to be successful in the Apria environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES
+ Assist computer users in the field with the utmost professionalism by answering questions regarding the Apria Healthcare network, computer system and applications.
+ Troubleshoot system problems by analyzing the situation, resolving the issue or allocating to designated department personnel as defined in IS policies and procedures or recommending to users appropriate actions to take to obtain a solution.
+ Keep leadership informed of the system’s effectiveness, problems encountered and the system features desired by users.
+ Maintain, analyze, troubleshoot and repair desktop and portable/laptop computer systems and application issues.
+ Articulate and accurately detail all call records entered.
+ Understand time constraints, quality and resources to maximize resolution of situations.
+ Train users in over 344 locations nationally on operational procedures
+ Generate final quality assurance checks on the system by testing and evaluating new features added.
+ Ensure key reports are run in an accurate and timely manner.
+ Troubleshoot issues and recommend appropriate actions.
+ Create and maintain accurate documentation regarding system or user issues and resolutions.
+ Understand how to image and keep equipment up to date
+ Follow Desktop Support inventory management procedures
+ Performs other duties as required.
SUPERVISORY RESPONSIBILITIES
+ N/A
Minimum Required Qualifications
Education and/or Experience
+ High school diploma is required.
+ 1 - 2 years of experience in help desk/call center.
+ One year related experience in Desktop or Retail Technology
+ Experience supporting current windows operating systems.
Certificates, Licenses, Registrations or Professional Designations
+ A+ Certification desired but not required
SKILLS, KNOWLEDGE AND ABILITIES
+ Outstanding verbal and written communicator: demonstrated ability to simplify complex ideas, tell a compelling story using data, and create and deliver compelling presentations for senior leadership.
+ Exemplary relationship builder and team player: experience building successful partnerships and influencing stakeholders and colleagues, with direct authority, to drive projects forward.
+ Accomplished problem solver: creative yet pragmatic, with ability to effectively problem-solve anticipated and unexpected challenges.
+ Strong results driver: consistently delivers flawless execution and high-quality deliverables despite ambiguity, at times managing simultaneous projects with competing priorities.
+ Excellent strategic thinker: ability to synthesize multiple inputs, use incomplete information to get to crux of issue, and step back and see bigger picture.
Computer Skills
+ Basic understanding of Networking (LAN/WAN) and internet communication protocols.
+ Strong understanding of hardware components and how they relate to performance.
Language Skills
+ English (reading, writing, verbal).
PREFERRED QUALIFICATIONS
Education and/or Experience
+ Familiarity with multiple business applications and healthcare experience a plus.
Certificates, Licenses, Registrations or Professional Designations
+ A+ Certification and MS Certifications desired.
SKILLS, KNOWLEDGE AND ABILITIES
Computer Skills
+ Basic understanding of Networking (LAN/WAN) and internet communication protocols.
+ Strong understanding of hardware components and how they relate to performance.
+ Knowledge of Windows Active Directory environment
+ Strong troubleshooting skills in Microsoft O365 products
+ Basic knowledge of utilizing Microsoft Remote Desktop and Bomgar remote access tools
+ Basic understanding of using windows command prompt commands
PHYSICAL DEMANDS
This is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus. It also may require occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, walking, bending, stooping, and reaching above the shoulder. This position also may require the occasional lifting of equipment up to 50 lbs.
OTHER INFORMATION
The essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. The inclusion or omission of a specific duty or physical requirement is, therefore, not determinative of whether that function is essential to a specific individual’s position. Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform essential functions.
Benefits
Comprehensive benefits package offered for eligible employees:
+ Competitive salary
+ Medical, Dental and Vision
+ Healthcare Flexible Spending Accounts and Healthcare Savings Accounts
+ Life, AD&D and Disability Insurance
+ Paid Time Off, including Vacation, Personal Time, Paid Sick Leave & Paid Holidays
+ 401K Savings Plan (available immediately)
+ Educational Assistance
+ Employee Referral Reward Program
+ Employee Discount Programs
+ Company Paid Employee Assistance Plan (available immediately)
+ We recognize our veterans by offering a company paid day off for Veterans Day
+ Career Advancement/ Development Opportunities
Compensation
+ Compensation is commensurate with experience
+ Annual compensation is based on a 40 hour week
EEO Statement
As an EOE/AA employer, Apria Healthcare is committed to providing all applicants and employees with equal access to employment opportunities, regardless of sex, race, age, color, national origin, disability, pregnancy, religion, genetic information, sexual orientation, transgender status, gender identity, marital status, veteran status, or any other characteristic protected by federal, state, or local law. Apria Healthcare shall abide by the requirements of 41 CFR 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and individuals with disabilities. AA/EOE, M/F/Disability and Vet
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IT Service Desk

Randstad

Olathe, KS
2 days ago
Olathe, KS
2 days ago
IT Service Desk
job details:
+ location:Olathe, KS
+ salary:$19 - $20 per hour
+ date posted:Wednesday, February 24, 2021
+ job type:Temp to Perm
+ industry:Professional, Scientific, and Technical Services
+ reference:823720
job description
IT Service Desk
job summary:
Randstad Technologies is looking for a Service Desk Support Staff l in Olathe, KS. The Service Desk Support Staff l will provide proactive, high level of customer service to employees on a variety of technical and support issues including or involving the following but not limited to: company-provided computer systems, operating systems, LAN/WAN, printers and application software. They will also respond to employee inquiries, run diagnostic programs, install hardware and software, isolate problems and determine/implement a solution.
location: OLATHE, Kansas
job type: Contract
salary: $19 - 20 per hour
work hours: 9am to 6pm
education: High School
responsibilities:
+ Respond proactively to telephone calls, emails, and chat sent to the IT Service Desk system as the first level of assistance.
+ Open and/or close work orders (via IT Service Desk software) on each call received.
+ Escalate problems and requests as necessary to ensure positive resolution.
+ Conduct research on relatively simple issues and escalates issues that cannot be resolved in 20 minutes to either a more senior IT Service Desk level or tier 2 support.
+ Create, modify and/or delete user accounts per company's policy and update appropriate documentation (e.g. account termination spreadsheet).
+ Guide end users through troubleshooting procedures to restore technical service
+ Re-image workstations and laptops (using current image software) when required.
+ Accurately document user issues and troubleshooting steps, test results and resolution information within incidents and service requests
+ Maintain an increasing level of proficiency in hardware, software, networking and other technologies supported by the IT Dept.
+ Participate in company technology projects as needed.
+ Maintain an accurate, timely record of hours spent on Work Orders and projects in time and accounting systems.
+ Follow safety rules, guidelines, and standards for all projects. Participate in pre-task planning. Report any safety issues or concerns to management.
+ Be responsible for maintaining quality standards on all projects.
Requirements:
+ High school diploma or equivalent.
+ Up to 1-year help desk related experience.
+ Associate's degree in Information Systems or related field preferred.
+ Experience with Microsoft operating systems at the level used in the corporation as well as desktop and laptop hardware.
+ Experience with Microsoft Office Suite of products at the level used in the corporation.
+ Experience with Microsoft Skype phone system.
+ Experience with Microsoft Exchange.
+ Knowledge of Client PC connectivity, e.g., Ethernet, TCP/IP, LAN/WAN, and VPN
+ Knowledge and understanding of Active Directory at the level used in the corporation.
+ Knowledge and understanding of mobile devices, e.g., iOS, Android phones, and tablets.
+ Valid driver's license with acceptable violation history.
Preferred Certification:
+ A+ certification
qualifications:
+ Experience level: Entry Level
+ Minimum 1 year of experience
+ Education: High School (required)
skills:
+ Helpdesk
+ LAN
+ WAN
+ Active directory
+ iOS
+ Android
+ Microsoft environment
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
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Tech Support Specialist I - Part Time

YRC Worldwide

Overland Park, KS
30 days ago
Overland Park, KS
30 days ago
Tech Support Specialist I - Part Time - (2100TE)

Primary Location

: US-KS-Overland Park

Shift

: Variable
 

JOB SUMMARY

 

Under direct supervision and providing best in class customer service, the Technical Support Specialist responds to and diagnoses incidents resulting from automated events or customer issues/requests. Includes incident recognition, research, isolation, and resolution steps. Can resolve basic incidents immediately and seeks assistance when necessary for more complex incidents. Utilizes effective communication and basic technical skills to ensure timely and effective resolution of incidents and requests.  Actively provides feedback and assisting with making knowledge article improvements. Involves use of IT Service Management toolset.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  1. Provide technical support for technology infrastructure, customer issues, and requests.
  2. Evaluate and respond appropriately to technology events, customer issues and requests via phone or email.
  3. Handle issues with some assistance. Ascertain the priority of incidents and escalates as appropriate.
  4. Ensure customer satisfaction on every call by following established call handling guidelines.
  5. Proactively communicate status and drive resolution of open issues. Possess communication skills to translate technical concepts to end users.
  6. Create, update and maintain records in the ITSM toolset.
  7. Provide input into work and implementation standards/processes/procedures when requested.
  8. Look for opportunities to update or create knowledge for 1st call resolution improvements.
  9. Possess a basic understanding of business areas/IT functions/technology areas and the relevant integration points.
  10. Identify high incident trends to aid with irreversible correction actions.
  11. Demonstrate desire to learn tier 2 technical skills in areas such as client, service management, applications and networking.
  12. Identify and initiate action and prioritizes with guidance.

 

COMPETENCIES

  1. Adaptability - Maintaining effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful.
  2. Building Trusting Relationships - Using appropriate interpersonal styles to establish effective relationships with customers and internal partners; interacting with others in a way that promotes openness and trust and gives them confidence in one’s intentions.
  3. Collaborating - Working cooperatively with others to help a team or work group achieve its goals.
  4. Communication - Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that help them understand and retain the message; listening actively to others.
  5. Continuous Learning - Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.
  6. Initiating Action - Taking prompt action to accomplish work goals; taking action to achieve results beyond what is required; being proactive.
  7. Work Standards - Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

 

BENEFITS

  • Competitive pay based on experience
  • PTO and paid holidays

MINIMUM REQUIREMENTS

  1. Associates degree or equivalent experience.
  2. Prior Help Desk or Computer Operations/NOC (Network Operations Center) experience.
  3. Demonstrates knowledge of primary customer service responsibilities.
  4. Basic troubleshooting and analytical/problem-solving skills.
  5. Excellent oral and written communication.

 

PREFERRED QUALIFICATIONS

  1. Some college or training certification preferred.
  2. Experience providing technical support or customer service
  3. IT Service Management tool experience (preferably ServiceNow).
  4. Familiarity with Microsoft Office including Outlook, Excel, Word, or SharePoint.
  5. Ability to work weekends, holidays and evenings.

WORKING CONDITIONS

 

This job operates in a professional office environment indoors. Routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

 

PHYSICAL DEMANDS

 

The position requires the ability to spend long hours sitting or standing while using office equipment and computers. Ability to perform repetitive tasks such as typing and keying. Occasional lifting, pushing/pulling, carrying 10 lbs of supplies and materials is required.

 

YRC Worldwide, along with all subsidiary companies, are an Equal Opportunity/Affirmative Action Employer

 

Posted

2 days ago

Description

Description

We are seeking a Technical Support Specialist 2 at our headquarters in Kansas City. In this role, you'll provide first and second level IT support to internal end users and respond to their needs and/or alerts through moderately complex troubleshooting, resolution, or escalation steps. Manage and implements initiatives or change controls. Other essential functions include:


  • Install and maintain desktop technologies (Desktops, Laptops, Phones, Monitors, Printers, etc)

  • Assist in person, or remotely, in the resolution of support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction

  • Maintain printingand assist with network printer system maintenance

  • Research, resolve, and respond to questions received via telephone calls, e-mail, walk-ups, incident tickets and callbacks in a timely manner, in accordance with current procedures

  • Acquire and maintain current knowledge of relevant IT product offerings and support policies in order to provide technically accurate solutions to Garmin associates

  • Monitor conference room performance, scheduling and maintenance

  • Assists associates in IT Specialist 3 role on projects, initiatives, and complex support issues as assigned

  • Manages and implements initiatives or change controls in an Agile environment with ITIL best practices

  • Makes recommendations for process improvements and self-service initiatives

  • Identifies interdependencies in system and application components

  • Creates work instructions and knowledge base articles to empower associates and transfer of knowledge

  • Demonstrates proficient use and IT knowledge of standards and procedures

  • Provides reliable solutions to a variety of problems using sound problem techniques including performing root cause analysis and identification of corrective action for given problems

  • Communicates in written and verbal form effectively in a large team or departmental setting

  • Serves as a mentor and trainer to less experienced IT Specialists

  • Responsible for working after hours in an "on call" capacity based on a rotation shared by the Help Desk and Technical Support Specialist Teams
  • Performs other duties as assisgned
  • Travel to other Garmin locations to provide onsite support as needed


Qualifications

Qualified candidates possess a High School diploma or GEDand coursework towards completion of an associates degree OR a minimum of 4 years IT or technical experience. Other requirements include:


  • Outstanding academics with the demonstrated ability to apply learned knowledge
  • Demonstrates moderate familiarity with troubleshooting and research tools for Mac, Linux and Windows Systems
  • Demonstrates moderate familiarity with asset, service, monitoring, and documentation tools (eg ITJira, Confluence, Sharepoint)
  • Previous experience working in a business team environment preferred
  • A+, Network+, Security+, HDI Desktop Advanced Support Tech, Apple Certified iOS Tech and Linux+ Certifications
  • Moderate knowledge with network support tools, fundamentals and technology to include, TCP/IP, DHCP and DNS client and printer configuration
  • Moderate Linux fundamental, powershell, shell scripting, SCCM, Jamf and SSH
  • Previous experience working with IT vendors and partner
  • Demonstrated strong and effective verbal, written and interpersonal communication skills in a small team setting

Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran’s status, age or disability.



Job: Information Technology
Primary Location: US-KS-Olathe
Organization: Information Technology
Education Level: Full-time
Job Posting: false
Job Posting: 316250
Work Schedule: 316250

Source: Garmin