We are seeking a Technical Support Specialist 2 at our headquarters in Kansas City. In this role, you'll provide first and second level IT support to internal end users and respond to their needs and/or alerts through moderately complex troubleshooting, resolution, or escalation steps. Manage and implements initiatives or change controls. Other essential functions include:
Install and maintain desktop technologies (Desktops, Laptops, Phones, Monitors, Printers, etc)
Assist in person, or remotely, in the resolution of support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction
Maintain printingand assist with network printer system maintenance
Research, resolve, and respond to questions received via telephone calls, e-mail, walk-ups, incident tickets and callbacks in a timely manner, in accordance with current procedures
Acquire and maintain current knowledge of relevant IT product offerings and support policies in order to provide technically accurate solutions to Garmin associates
Monitor conference room performance, scheduling and maintenance
Assists associates in IT Specialist 3 role on projects, initiatives, and complex support issues as assigned
Manages and implements initiatives or change controls in an Agile environment with ITIL best practices
Makes recommendations for process improvements and self-service initiatives
Identifies interdependencies in system and application components
Creates work instructions and knowledge base articles to empower associates and transfer of knowledge
Demonstrates proficient use and IT knowledge of standards and procedures
Provides reliable solutions to a variety of problems using sound problem techniques including performing root cause analysis and identification of corrective action for given problems
Communicates in written and verbal form effectively in a large team or departmental setting
Serves as a mentor and trainer to less experienced IT Specialists
Travel to other Garmin locations to provide onsite support as needed
Qualified candidates possess a High School diploma or GEDand coursework towards completion of an associates degree OR a minimum of 4 years IT or technical experience. Other requirements include:
Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran’s status, age or disability.
Job: Information Technology
Primary Location: US-KS-Olathe
Organization: Information Technology
Education Level: Full-time
Job Posting: false
Job Posting: 316250
Work Schedule: 316250
18-24 Months experience
This role is Contract-to-Hire - 6 months with upward mobility & great benefits
Minimum of two years Help Desk Experience.
Cultural/Personality fit is crucial.
Key attributes: Experience with MSFT Office Suite, MSFT Dynamics Ax, Android, Apple, & PC
Experience Troubleshooting via phone and responding to tickets.
Must be available between 7am-6pm and occasional Saturdays (on-call)
Microsoft Suite, Troubleshooting, Operating System Software, Android, Mac, active directory
Troubleshooting
MSFT Office & Dynamics
Troubleshooting
MSFT Office & Dynamics
SDLC
Password Resets
White Glove
Intermediate Level
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Randstad Technologies is looking for a Service Desk Support Staff l in Olathe, KS. The Service Desk Support Staff l will provide proactive, high level of customer service to employees on a variety of technical and support issues including or involving the following but not limited to: company-provided computer systems, operating systems, LAN/WAN, printers and application software. They will also respond to employee inquiries, run diagnostic programs, install hardware and software, isolate problems and determine/implement a solution.
•Respond proactively to telephone calls, emails, and chat sent to the IT Service Desk system as the first level of assistance.
•Open and/or close work orders (via IT Service Desk software) on each call received.
•Escalate problems and requests as necessary to ensure positive resolution.
•Conduct research on relatively simple issues and escalates issues that cannot be resolved in 20 minutes to either a more senior IT Service Desk level or tier 2 support.
•Create, modify and/or delete user accounts per company's policy and update appropriate documentation (e.g. account termination spreadsheet).
•Guide end users through troubleshooting procedures to restore technical service
•Re-image workstations and laptops (using current image software) when required.
•Accurately document user issues and troubleshooting steps, test results and resolution information within incidents and service requests
•Maintain an increasing level of proficiency in hardware, software, networking and other technologies supported by the IT Dept.
•Participate in company technology projects as needed.
•Maintain an accurate, timely record of hours spent on Work Orders and projects in time and accounting systems.
•Follow safety rules, guidelines, and standards for all projects. Participate in pre-task planning. Report any safety issues or concerns to management.
•Be responsible for maintaining quality standards on all projects.
Requirements:
•High school diploma or equivalent.
•Up to 1-year help desk related experience.
•Associate's degree in Information Systems or related field preferred.
•Experience with Microsoft operating systems at the level used in the corporation as well as desktop and laptop hardware.
•Experience with Microsoft Office Suite of products at the level used in the corporation.
•Experience with Microsoft Skype phone system.
•Experience with Microsoft Exchange.
•Knowledge of Client PC connectivity, e.g., Ethernet, TCP/IP, LAN/WAN, and VPN
•Knowledge and understanding of Active Directory at the level used in the corporation.
•Knowledge and understanding of mobile devices, e.g., iOS, Android phones, and tablets.
•Valid driver's license with acceptable violation history.
Preferred Certification:
•A+ certification
•Experience level: Entry Level
•Minimum 1 year of experience
•Education: High School (required)
•Helpdesk
•LAN
•WAN
•Active directory
•iOS
•Android
•Microsoft environment
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
Randstad Technologies is looking for a Service Desk Technician in Lenexa, KS. This individual will be responsible for the following duties:
•Field incoming support requests (phone and tickets)
•Perform Tier 1 support and troubleshooting in test and production environments including onsite and remote support
•Direct support requests to appropriate escalation destinations, ensuring sufficient documentation exists while meeting defined SLA for initial ticket response
•Provide support for Microsoft Office, Mobile Devices, Printers, Windows Operating Systems, business applications, and low to mid-level technical issues leveraging multiple teams for ticket escalation and knowledge transfer when necessary
•Document issues and solutions thoroughly, including steps to recreate and resolve, producing knowledge articles are required
•Anticipate, identify and escalate issues/risks affecting self, the team, the department, or the company
•Communicate in a timely and effective manner, keeping the team informed of status and progress
•Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies
•Look for and suggest improvements in efficiencies to reduce costs and be responsible and accountable as an employee owner
•Field incoming support requests (phone and tickets)
•Perform Tier 1 support and troubleshooting in test and production environments including onsite and remote support
•Direct support requests to appropriate escalation destinations, ensuring sufficient documentation exists while meeting defined SLA for initial ticket response
•Provide support for Microsoft Office, Mobile Devices, Printers, Windows Operating Systems, business applications, and low to mid-level technical issues leveraging multiple teams for ticket escalation and knowledge transfer when necessary
•Document issues and solutions thoroughly, including steps to recreate and resolve, producing knowledge articles are required
•Anticipate, identify and escalate issues/risks affecting self, the team, the department, or the company
•Communicate in a timely and effective manner, keeping the team informed of status and progress
•Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies
•Look for and suggest improvements in efficiencies to reduce costs and be responsible and accountable as an employee owner
Basic Requirements:
•1-2 years' experience working support requests.
•Work authorization
Minimum Requirements
•Foundational understanding of Microsoft Office and Windows operating systems
•Foundational understanding of networking protocols and equipment
•Ability to produce written Knowledge Articles
•Basic understanding of server/client relationship
•Basic understanding of Active Directory
•Basic hardware and software troubleshooting ability
•Basic experience supporting and configuring mobile devices
•Oral and written communication skills
•Ability to work in team environment
•Ability to learn new job skills by engaging in the technical aspects of the job and applying new skills as they are taught
•Customer service skills
•Critical thinking and problem-solving skills
•Ability to multitask
Preferred Requirements
•Certifications:
•Comp Tia A+
•Comp Tia Net+
•Microsoft Certified Professional
qualifications:
•Experience level: Entry Level
•Minimum 1 year of experience
•Education: No Degree Required
•Microsoft Office (1 year of experience is required)
•Windows Operating System (1 year of experience is required)
•Active directory
•iOS
•Android
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
Working for Silgan Containers will be the BEST decision you make!
Do you have a willingness to learn and enjoy solving complex problems? Join out IT team today and Silgan will develop your knowledge of our quality control software, Gainseeker. Silgan will develop you into a Gainseeker subject matter expert so that you can ensure standard implementations of this software and hardware across all of our plants while also monitoring and providing support for all process and quality issues.
You will love it here if you:
What you’ll do:
What we can offer you:
We need you to have:
Who We Are:
Silgan Containers is the largest provider of metal food packaging in the United States. Trusted by America's most respected brands, our reputation is based on a foundation of quality, excellence, and unsurpassed technical expertise. We pride ourselves on being a solution-based partner to our customers and work hard to earn their business every day.
Questions and Answers. In Client Services you will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You’ll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve.
At Quest, Client Service is something we take pride in – making sure that the people we serve feel valued and understood, while providing and gathering accurate information. Client Service is always critical and that’s why our team is both valued and recognized within the business as a key part of our brand. As part of a diverse and supported team, Client Services offers an outstanding career path with an industry leader.
Rep, Technical Support I- Lenexa, Kansas
Rep, Technical Support I- Lenexa, Kansas - M-F
Basic Purpose: MyQuest Technical Support Rep will provide first-level technical and non-technical support for Consumer Suite of Products, including but not limited to, MyQuest Patient Portal (Web & Mobile) and QuestDirect. The position will review, diagnose, and resolve basic and complex issues using various support tools and systems. Maintain timely, accurate, and detailed record of each interaction and provide follow-up to ensure total contact ownership. Recognize problems outside of MyQuest Help Desk environment and escalate to appropriate functional support teams when necessary.
Principle Duties:
THE ABOVE STATEMENTS DESCRIBE THE GENERAL NATURE AND LEVEL OF WORK PERFORMED BY PEOPLE ASSIGNED TO THIS JOB. THIS IS NOT AN EXHAUSTIVE LIST OF ALL THE DUTIES AND RESPONSIBILITIES THAT AN INCUMBENT MAY BE EXPECTED TO PERFORM.
Quest Diagnostics has many career opportunities for individuals whose talent, initiative and dedication will complement our belief that the patients come first and that values do matter. We work to earn our customers’ trust every day by providing the highest quality diagnostic information services in a professional, accessible and informative way.
We have a large recognized brand; we offer flexibility and autonomy, great support, pay and benefits and a comprehensive training and onboarding program.
All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. Quest Diagnostics is an Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity.
JOB SUMMARY
Under direct supervision and providing best in class customer service, the Technical Support Specialist responds to and diagnoses incidents resulting from automated events or customer issues/requests. Includes incident recognition, research, isolation, and resolution steps. Can resolve basic incidents immediately and seeks assistance when necessary for more complex incidents. Utilizes effective communication and basic technical skills to ensure timely and effective resolution of incidents and requests. Actively provides feedback and assisting with making knowledge article improvements. Involves use of IT Service Management toolset.
ESSENTIAL DUTIES AND RESPONSIBILITIES
COMPETENCIES
BENEFITS
MINIMUM REQUIREMENTS
PREFERRED QUALIFICATIONS
WORKING CONDITIONS
This job operates in a professional office environment indoors. Routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
PHYSICAL DEMANDS
The position requires the ability to spend long hours sitting or standing while using office equipment and computers. Ability to perform repetitive tasks such as typing and keying. Occasional lifting, pushing/pulling, carrying 10 lbs of supplies and materials is required.
YRC Worldwide, along with all subsidiary companies, are an Equal Opportunity/Affirmative Action Employer
Posted
2 days ago
We are seeking a Technical Support Specialist 2 at our headquarters in Kansas City. In this role, you'll provide first and second level IT support to internal end users and respond to their needs and/or alerts through moderately complex troubleshooting, resolution, or escalation steps. Manage and implements initiatives or change controls. Other essential functions include:
Install and maintain desktop technologies (Desktops, Laptops, Phones, Monitors, Printers, etc)
Assist in person, or remotely, in the resolution of support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction
Maintain printingand assist with network printer system maintenance
Research, resolve, and respond to questions received via telephone calls, e-mail, walk-ups, incident tickets and callbacks in a timely manner, in accordance with current procedures
Acquire and maintain current knowledge of relevant IT product offerings and support policies in order to provide technically accurate solutions to Garmin associates
Monitor conference room performance, scheduling and maintenance
Assists associates in IT Specialist 3 role on projects, initiatives, and complex support issues as assigned
Manages and implements initiatives or change controls in an Agile environment with ITIL best practices
Makes recommendations for process improvements and self-service initiatives
Identifies interdependencies in system and application components
Creates work instructions and knowledge base articles to empower associates and transfer of knowledge
Demonstrates proficient use and IT knowledge of standards and procedures
Provides reliable solutions to a variety of problems using sound problem techniques including performing root cause analysis and identification of corrective action for given problems
Communicates in written and verbal form effectively in a large team or departmental setting
Serves as a mentor and trainer to less experienced IT Specialists
Travel to other Garmin locations to provide onsite support as needed
Qualified candidates possess a High School diploma or GEDand coursework towards completion of an associates degree OR a minimum of 4 years IT or technical experience. Other requirements include:
Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran’s status, age or disability.
Job: Information Technology
Primary Location: US-KS-Olathe
Organization: Information Technology
Education Level: Full-time
Job Posting: false
Job Posting: 316250
Work Schedule: 316250