Recruiter / Resourcer
JobHoller
Chester, NW
Experienced Recruiter / Resourcer - Security Cleared Market - Chester HQ
Founded in 2012, Searchability has grown enormously within the IT & Digital Recruitment industry. As market leaders, we have celebrated some incredible successes including winning national award year on year and are now listed in the Top 20 Best Small Companies To Work For in the UK from The Sunday Times Best Companies list. Through hard work and dedication we have built an impressive client base featuring globally known companies such as Northrop Grumman, Bet365, Sky, Sykes Cottages, the list goes on.
When it comes to work we are far from your traditional recruitment agency, using social media to source, market and build networks of candidates and clients across the UK, Europe and America! We need you to think differently by using a multitude of platforms to create conversations with those looking for exciting opportunities, using your knowledge and skills within recruitment to discover those hard to find candidates.
Become a key member of our highest billing team, you will be able to build upon the existing client base to further increase billings and market recognition. Previous experience recruiting within the National Security, Defence or government organisations is a must to make the most of this outstanding opportunity. As an organisation that recognises talent and hard work, there is a massive opportunity for future internal promotions and development incentives.
If you enjoy working in a fast-paced and fun environment and have a desire to join a company where you will have the opportunity to learn and grow, then please get in touch today!
Some of our benefits include but are not limited to:
- 40 'Feel Sound' hours a year to take whenever you need some extra time.
- Monthly First Friday Celebrations.
- Opportunities for professional development.
- 23 Days holiday + bank holidays!
- Personal Microsoft Surface Pro and iPhone.
- Modern office space including pool tables, ping pong, PS4 and chill zones.
As a Recruitment Consultant you will have the opportunity to:
- Work within a key, high growth area in a high performing team.
- Build on existing relationships with leading multinational organisations to understand their requirements, source niche candidates and maximise existing opportunities.
- Engage in Business Development activities to build out a client list of national security and defence organisations.
- Expand your network and brand awareness within national security, defence and government audiences.
- Manage the full candidate recruitment life-cycle from start to finish.
You will need to have the following:
- Experience recruiting and / or resourcing into National Security, Defence or government organisations.
- Understanding of SC & DV clearances and eligibility criteria.
- Ability to BD clients and manage the candidate experience.
This is a unique opportunity to join our fastest growing part of the business. Although we are currently operating remotely you will be required to attend our offices in Chester at the prestigious HQ Building overlooking Chester Racecourse in the long term.
Full internal & external training will be provided and you will benefit from one of the industries most weaponised digital toolkits and product including full enterprise LinkedIn licences, full PPC / Paid Social budgets, full access across every major job board and niche tech platform and a bespoke marketing team to power your individual brand. This will not be a 9-5 job and will require working unsociable hours especially in the short term as you build your patch out. You will benefit from an industry leading commission structure that includes overides, monthly achievers, car allowances, subsidised city centre parking, pension, life cover, 20% comms with no threshold on inherited business as well as generated business. Most importantly this particular opportunity comes with a multi-million pound line of expected revenue over the next 12 months for this rapidly evolving division.
We are a very driven, target focused yet sociable bunch and are looking for like minded individuals to join this exciting project.
Please either apply by clicking online or emailing me directly to janyve.blythe@searchability.com or for further information please call me on 01244 567 567 / 07881 244 213 for a confidential chat.
Clinical Coder and Document Workflower
National Health Service
Holmes Chapel, NWClinical Coder and Document Workflower
Holmes Chapel Health Centre
The closing date is 05 March 2021
Job overview
Clinical Coder/Workflower
Holmes Chapel Health Centre has a vacancy for a Clinical Coder/Workflower. The position is for 20 hours Monday to Friday. The core hours of the role are 1pm 5pm daily with flexibility to cover annual leave and sickness.
We are looking for a highly motivated individual who has an eye for detail to join our team. Knowledge of emisWeb and Docman 10 is desirable but not essential as training will be given. Please refer to the Job Description and Person Specification for more information.
Main duties of the job
The Role has a focus on the reading of documents which are sent to the GP Practice as part of day to day correspondences.
These can be letters from patients, internals tests such as ECGs, replies back to GPs from Hospital Consultants, updating as to patients conditions and making requests for further actions.
This requires an ability to read in detail and at a reasonable pace, to decide what further actions are needed and decide if can they wait if a GP is away for a few days or need to be a priority for another GP. Some documents have no actions and so can be filled to the patient notes.
About us
The Health Centre has 46 salaried staff across the roles of admin, management, dispensary and office.
This post lies within the small team of document management. By creating this team we have been able to focus on high quality management of documents and able to filter out documents not requiring of the time of a GP.
The post requires an attention to detail and willingness to act independently , following agreed training notes, guides and flowcharts.
Job description
Job responsibilities
JOB TITLE: Clinical Coder and Workflow Management
REPORTS TO: Line Manager
HOURS: As per contract
Job summary:
Working under the direct supervision of the Document Management Team Line Manager, and strictly in accordance with specific practice guidelines and protocols. The Clinical Coder/Workflower will assist the Practice Document Management Team in the provision and delivery of document management and clinical coding.
Duties and responsibilities:
Adherence to the policies and procedures of Holmes Chapel Health Centre and keep up to date with changes within the role.
Clinical coding of patients medical records from hospital clinical correspondence
Opening and processing of internal and external post
Processing emails
Scanning and work flowing documents
Attend meetings as required
Other tasks
Ensure building security have thorough knowledge of doors/windows/alarm.
Any other tasks allocated by managers
Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may be divulged only to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:
Using personal security systems within the workplace according to practice guidelines.
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
Making effective use of training to update knowledge and skills.
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
Actively reporting of health and safety hazards and infection hazards immediately when recognised.
Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role.
Undertaking periodic infection control training (minimum annually).
Reporting potential risks identified.
Equality and diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights.
Personal/professional development:
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality:
The post-holder will strive to maintain quality within the practice, and will:
Alert other team members to issues of quality and risk.
Assess own performance and take accountability for own actions, either directly or under supervision.
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
Work effectively with individuals in other agencies to meet patients needs.
Effectively manage own time, workload and resources.
Communication:
The post-holder should recognise the importance of effective communication within the team and will strive to:
Communicate effectively with other team members.
Communicate effectively with patients and carers.
Recognise peoples needs for alternative methods of communication and respond accordingly.
Contribution to the implementation of services:
The post-holder will:
Apply practice policies, standards and guidance.
Discuss with other members of the team how the policies, standards and guidelines will affect own work.
Participate in audit where appropriate.
Person Specification
Qualifications
Essential
- Good standard of general education
- A demonstrable commitment to professional development
Desirable
- GCSE Mathematics (Grade 1)
- GCSE English (Grade 1)
- NVQ (or equivalent) in Customer Service
Knowledge and Skills
Essential
- EXPERIENCE
- Practical experience of working with the general public in a face to face environment
- Practical experience of working with others
- Experience of using own initiative
- Experience of customer service
- SKILLS
- Patient focused
- Excellent communication skills
- Excellent keyboard and computer skills
- Conflict management and negotiation
- Problem solving skills
- Interpersonal skills
- QUALITIES / ATTRIBUTES
- An understanding, acceptance and adherence to the need for strict confidentiality
- Ability to use own judgement, resourcefulness and common sense
- Ability to work without direct supervision and determine own workload priorities
- Ability to work as part of an integrated multi-skilled team
- Pleasant and articulate
- Able to work under pressure
- Able to work in a changing environment
- Organised, methodical, tidy
- OTHER
- Flexibility to cover sickness/absence
- Flexibility to cover other roles in the team
Desirable
- Experience of working within a General Practice environment
- Experience of the EMIS Web clinical system
- Experience of Docman 10
- Car driver/clean licence
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Holmes Chapel Health Centre
Address
London Road
Holmes Chapel
CW4 7BB
Employer's website
O365 Technical Lead
National Health Service
Heron House, MIDJob Reference: 877-CSU-2905719
- Employer:
- Midlands and Lancashire Commissioning Support Unit
- Department:
- Microsoft Office 365
- Location:
- Heron House, Stoke-on-Trent
- Salary:
- £45,753 - £51,668 per annum.
Role: O365 Technical Lead
The NHS is the biggest employer in Europe. It’s a world-renowned institution and an exciting place to work, full of challenges and opportunities.
NHS Midlands and Lancashire Commissioning Support Unit (MLCSU) is one of the biggest and best-performing commissioning support units in the country, with among the highest levels of staff and customer satisfaction. We work together as a team of over 1,800 expert staff based across the Midlands and North West to make a difference: for our customers, patients and communities.
Offering a full range of professional services to clinical commissioning groups (CCGs), hospital trusts, local authorities, integrated care systems (ICSs) and other public bodies across the country, our NHS values underpin everything we do.
The Team
The Cloud Development Team are a creative, forward-thinking group. We specialise in deploying, developing and supporting Microsoft Office 365 (O365) to our client base. We are entering an exciting period of growth, whereby we are looking to expand our team with additional talent.
The postholder will be based at one of our 4 main locations (based on their home address):
- Heron House - Staffordshire (ST4 4LX)
- Kingston House - Central Midlands (B70 9LD)
- Jubilee House - Lancashire (PR26 6TR)
- 1829 Building - Cheshire (CH2 1HJ)
Who we’re looking for:
The O365 Technical Lead will act as deputy to the IT Application Development Business Manager (Cloud). This will involve leading the Cloud Development Team and overseeing their work and services when necessary.
This role brings together your managerial and technical skillset and offers the challenge you thrive on. You will be a highly motivated team leader, with extensive technical expertise in the Microsoft O365 platform. You will be responsible for the health, security and planned growth of our organisational O365 tenant. You will architect O365 based solutions for our internal and external clients and oversee the development of those solutions.
You will have 3 direct reports who in turn will manage their own sub teams: application support, data migration and implementation.
You will be an integral part of a thriving Cloud Development Team which has responsibility for the rollout, development and support of Microsoft O365 tenants and services to our clients and our own organisation.
What we offer:
In return, we provide a supportive environment in which to learn and develop, with the opportunity to further your skills and career within an exciting and evolving environment.
Joining our inclusive and innovative team comes with a range of benefits including flexible & agile working arrangements, pension scheme and generous annual leave allowance.
Benefits:
- NHS Discounts
- Childcare Vouchers
- Pension
- Training and Development
- Flexible/agile working
- Extra annual leave purchase/selling
- Monday – Friday working week
- 27 days standard holidays + Bank holidays increasing to 29 after 5 years and 33 after 10 years’ service
- Car leasing - NHS Fleet Solutions
- Extra days off for Volunteering
- Wellbeing focussed organisation
Equality and Diversity:
MLCSU is committed to a workforce that is diverse, equal and inclusive; applications are encouraged from individuals in currently under-represented groups; BAME, LGBT+ and disabled candidates. We are a Disability Confident Employer and guarantee to invite disabled applicants to assessment when the minimum criteria for the job vacancy is met.
MLCSU is also part of the Step into Health initiative and welcomes applications from Armed Forces Veterans and Service leavers.
To find out more, or for an informal chat - Please contact Carl Uttley - IT Application Development Business Manager (Cloud) via carluttley@nhs.net.
Available Tuesday to Friday 9am to 5pm.
**PLEASE NOTE**
In the event of exceptionally high levels of response, we reserve the right to close the post before the closing date. You are advised to submit your completed application form as soon as possible.
All correspondence at each stage of the process (including any offer packs) for employment will be sent to you via the email address you applied from, please ensure you check your emails regularly. Please check your junk / spam email folders for any further communication regarding your application.
Additional information relating to the role can be found in the Job Description below. Please note that candidates will be shortlisted against the criteria outlined within the Person Specification (also below), therefore, to avoid disappointment please ensure you meet the requirements of the role before applying and that you are able to demonstrate these requirements throughout your application form.
If there is a salary range and band displayed on this post the salary is determined in line with the national Agenda for Change Terms and Conditions of Service. Please Note that new entrants to the NHS will normally commence on the first paypoint of the relevant band. If this is not clearly visible on the advert the salary for this role is not Agenda for Change.
After applying via NHS Jobs, your submitted application will be imported into our preferred Third party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, that as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. By applying for this post you are agreeing to "name of trust" transferring the information contained in this application to its preferred applicant management system. If you are offered a job information will also be transferred into the national NHS Electronic Staff Records system.
Office Manager
National Health Service
Chester, NWOffice Manager
Heath Lane Medical Centre
The closing date is 16 March 2021
Job overview
We are looking to recruit a friendly, enthusiastic office manager with good organisation and communication skills to join our team. A good telephone manner is essential.
Previous health service and/or team leader experience is desired but not essential.
Heath Lane Medical Centre operates 5 days a week within the hours of 8am 6:30pm.
Main duties of the job
Job Summary:
Provide administrative support to the Practice Manager and Operations Manager.
This is a new role and is in development. The below does not purport to be an exhaustive list of duties but is intended to indicate the type of duties required.
This job description should not be regarded as an inflexible specification. The post holder will be expected to respond to new systems and challenges as they emerge.
An example of some main duties:
- Leading Performance in Patient Services Team
- Line Manager for Patient Services Team Leader
- HR Support
- Complaint Support/First Line
About us
Heath Lane Medical Centre is a modern progressive GP Practice situated in the City of Chester and we are ideally looking to recruit a Part Time Office Manager to join our friendly team.
Previous GP Practice experience preferred, but full training will be given.
Your working hours would be between the hours of 08.00 - 18.30 Monday to Friday.
For more information about the surgery please visit our website www.heathlanemedicalcentre.co.uk
Job description
Job responsibilities
JOB TITLE: Office Manager
REPORTS TO: Operations Manager
HOURS: 25 to 30 hours per week
Hourly Rate: £11.50 Negotiable dependant on experience
We are looking to recruit a friendly, enthusiastic office manager with good organisation and communication skills to join our team. A good telephone manner is essential.
Previous health service and/or team leader experience is desired but not essential.
Heath Lane Medical Centre operates 5 days a week within the hours of 8am 6:30pm.
Job Summary:
Provide administrative support to the Practice Manager and Operations Manager.
This is a new role and is in development. The below does not purport to be an exhaustive list of duties but is intended to indicate the type of duties required.
This job description should not be regarded as an inflexible specification. The post holder will be expected to respond to new systems and challenges as they emerge.
Job Responsibilities:
Main Duties:
Leading Performance in Patient Services Team
Line Manager for Patient Services Team Leader
HR Support
Complaint Support/First Line
Fire Safety Marshall
Health & Safety Support
Ensure Effective internal and external communications
Data Security and Protection toolkit
Management support
Document production (Protocol Updates)
Assistant Project Management
Training day agendas
Annual Leave control system for GPs, ANP, Nurses and Patient Services Team Leader
Depression, Dementia Cytology and Cancer Administration
Delegation/Completion of work i.e. QOF lists, Flu lists etc.
CQC Compliance Support
Smartcard RA Agent
Influenza Campaign Assistant
Open Exeter - Prior Notifications
Open Exeter - Practice Electronic Cards
Training Form Management
Patient Access
Rota assistance in times of absence.
Producing data reports and stats
Training and Development of Patient Services Team Leader and Patient Services team
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:
- Using personal security systems within the workplace according to Practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Reporting potential risks identified
Undertaking periodic infection control training (minimum annually)
Demonstrate due regard for safeguarding
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Quality:
The post-holder will strive to maintain quality within the Practice, and will:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources
Communication:
The post-holder should recognise the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognize peoples needs for alternative methods of communication and respond accordingly
Contribution to the Implementation of Services:
The post-holder will:
- Apply Practice policies, standards and guidance
- Discuss with other members of the team how the policies, standards and guidelines will affect own work
- Participate in audits where appropriate
Person Specification
Experience
Desirable
- Previous health service and/or team leader experience
- Primary Care experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Heath Lane Medical Centre
Address
Heath Lane
Chester
CH3 5UJ
Employer's website
Care Navigator
National Health Service
Congleton, NWCare Navigator
Readesmoor Medical Group Practice
The closing date is 26 February 2021
Job overview
Great opportunity for a Care Navigator.
Readesmoor Medical Centre have an exciting opportunity, we are looking for an enthusiastic, capable and highly motivated Care Navigator. We would like experience with dealing with people; managing a workload and having innovative ideas. General Practice experience desirable but not essential.
Main duties of the job
We would like patient orientated candidates that are able to work within a team environment but also to work with their own initiative once training has been given. Excellent communication skills are required both written and verbal. You will be dealing with our patients on our reception as well as on the telephone and communicating via emails. You should be confident, with empathy but able to work efficiently.
About us
Readesmoor Medical Centre is a friendly team of 5 GP Partners and a team of salaried GP's, ANP's, nursing, administration and reception team and you will be joining us at an exciting time.
We have an overall CQC rating of GOOD and are a high QOF achiever. Our list size is approximately 13,500. We are committed to delivering a high quality, efficient service, whilst supporting our expanding team.
We are based in the centre of Congleton, Cheshire which is on the edge of the Peak District, only 45 minutes from Manchester and has excellent schools, housing and transport links.
The successful applicant will be joining a very supportive team who are focused on delivering the highest levels of care to their patients. The role is 37.5 hours a week, flexibility will be required. Salary is dependant upon qualifications & experience.
Informal enquiries are welcomed and encouraged. Please contact Julie Roberts for further information on 01260 276161.
Job description
Job responsibilities
JOB DESCRIPTION
JOB TITLE: PATIENT CARE NAVIGATOR
REPORTS TO: PATIENT SERVICES MANAGER/DEPUTY PRACTICE MANAGER/PRACTICE BUSINESS MANAGER
HOURS: SEE CONTRACT OF EMPLOYMENT
Job summary:
Interact with patients to provide and process information in response to enquiries, concerns and requests about NHS/practice services.
To ensure that all patients have a positive experience.
To work as part of the reception team in a professional manner to provide high quality reception, administration and support services to all clients, visitors, GPs and Allied Health Professionals.
To follow all relevant standard operating procedures, policies and charters to ensure working in an efficient and courteous manner at all times.
To provide a professional call handling service and associated administration duties.
To embed and sustain an ethos of care navigation throughout the team; providing advice and guidance and signposting patients to the most appropriate clinician/service.
To record all essential information accurately.
2. Key Duties and Responsibilities
To receive and greet patients, i.e. clients and visitors to the Practice, in a welcoming and professional manner in line with Readesmoors welcoming procedure and to act as a point of contact between patients, clients, healthcare professionals, visitors, the GPs, Partners and Practice Staff.
To engage with patients/clients; provide advice and proactively signpost patients and clients to the most appropriate clinician/service (care navigation).
To deal with any verbal queries, concerns or complaints from patients, clients, visitors professionally and to escalate to the Patient Services Manager as appropriate.
To take telephone calls and online requests from patients and accurately record all essential information on the clinical system
To provide accurate and up to date information to answer the enquiries of patients, clients and visitors where necessary seeking the advice of others, responding to and/or redirect all patient and visitor requests accordingly.
Identify callers or patients who may present face to face requiring an immediate emergency response and refer to appropriate clinician, emergency ambulance service or A&E department.
To accurately maintain and update appointment systems, booking in patients and visitors in line with practice appointments and visitors procedures.
To answer/make telephone calls in a professional manner ensuring important/appropriate information is documented and redirected accordingly and to accurately take messages.
To assist with the call and recall of patients
To undertake registrations/deductions of patients at the practice following Readesmoor procedures; receiving, checking forms and providing advice as required.
To promote the participation of the Family and Friends Test to patients, clients and visitors.
To collate the Family and Friends Tests results and add onto S drive spreadsheet
To undertake a variety of administration duties including preparing and printing repeat prescriptions according to standard operating procedures at patients request, distributing prescriptions, photocopying, emailing, text messaging services, filing, preparation of letters for posting and clerical support to others within the Practice.
To accurately maintain and update both computerised and manual filing systems, including:
Setting up new patient records on the clinical system, updating of patient details, entry of identified clinical data (including read codes) to medical records, electronic scanning of correspondence and allocation to patient records.
To ensure reception, waiting areas and clinical rooms are maintained in a clean and tidy state, preparing and tidying rest and meeting areas when requested, including the making of drinks and loading and emptying of the dishwasher.
To maintain stationery in all medical and treatment rooms including the re-ordering of such items.
To act as a chaperone for doctors as requested.
Arrange for an ambulance for patients as and when requested by the clinician.
Notify the Patient Services Manager of any equipment or IT failures or faulty equipment.
To receive and receipt cash and cheques from patients and clients for non-NHS services in line with Readesmoor procedures.
To attend meetings as required, e.g. business meetings, team huddles and all PDP sessions.
Provide guidance and training to new members of staff to help them achieve their objectives.
Ensure all individually attended training sessions are cascaded to all members of the front of house team.
To maintain patient and staff confidentiality at all times including outside of the work environment working within reference to the Data Protection Act.
To provide holiday and sickness cover for front of house and other administration duties as required.
To receive paperwork associated with requests from outside agencies (e.g. Insurance/ travel cancellation forms) informing patients of cost incurred and direct to Performance & Quality Team.
Receive and distribute external and internal post, including all incoming general emails, redirecting mail as appropriate.
Advise the Line Manager of any problems and take appropriate action as directed.
To undertake any other duties commensurate with the scope of the role and within your skill set as requested.
NB: This job description outlines the key duties that are expected of you within the role of Care Navigator acting in the capacity of front of house, although is not an exhaustive list. It may be amended in line with experience, business requirements and as a result of any future organisational change.
Confidentiality
- In the course of seeking treatment, patients entrust us with, or allow us to gather sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect staff will respect their privacy and act appropriately.
- In the performance of the duties outlined in this Job Description, the pos-holder may have access to confidential information relating to patients and their careers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
- Information relating to patients, carers, colleagues and other healthcare workers or the business of the practice may only be divulged to authorized persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health and Safety
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & safety Policy, to include:
- Identifying the risks involves in work activities and undertaking such activities in away that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way free from hazards.
- Reporting potential risks identified
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues to include:
- Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
- Respecting the privacy, dignity, needs and believes of patients, carers and colleagues.
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings and rights.
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
- Taking responsibilities for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality:
The post-holder will strive to maintain quality within the practice, and will:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision.
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
- Work effectively with individuals in other agencies to meeting patients needs
- Effectively manage own time, workload and resources.
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectives with patients and carers
- Recognize peoples needs for alterative methods of communication and respond accordingly.
Contribution to the Implementation of Services:
The post-holder will:
- Apply practice policies, standards and guidance
- Discuss with other members of the team how the policies, standards and guidelines will affect own work
- Participate in audit where appropriate
NB: This job description outlines the key duties that are expected of you within the role of Care Navigator, although is not an exhaustive list. It may be amended in line with experience, business requirements and as a result of any future organisational change.
Person Specification
Qualifications
Essential
- GCSE A to C in English
Desirable
- General Practice Experience desirable but not essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Readesmoor Medical Group Practice
Address
29/31 West Street
Congleton
Cheshire
CW12 1JP
Employer's website
Clinical Coder and Document Workflower
National Health Service
Holmes Chapel, NWClinical Coder and Document Workflower
Holmes Chapel Health Centre
The closing date is 05 March 2021
Job overview
Clinical Coder/Workflower
Holmes Chapel Health Centre has a vacancy for a Clinical Coder/Workflower. The position is for 20 hours Monday to Friday. The core hours of the role are 1pm 5pm daily with flexibility to cover annual leave and sickness.
We are looking for a highly motivated individual who has an eye for detail to join our team. Knowledge of emisWeb and Docman 10 is desirable but not essential as training will be given. Please refer to the Job Description and Person Specification for more information.
Main duties of the job
The Role has a focus on the reading of documents which are sent to the GP Practice as part of day to day correspondences.
These can be letters from patients, internals tests such as ECGs, replies back to GPs from Hospital Consultants, updating as to patients conditions and making requests for further actions.
This requires an ability to read in detail and at a reasonable pace, to decide what further actions are needed and decide if can they wait if a GP is away for a few days or need to be a priority for another GP. Some documents have no actions and so can be filled to the patient notes.
About us
The Health Centre has 46 salaried staff across the roles of admin, management, dispensary and office.
This post lies within the small team of document management. By creating this team we have been able to focus on high quality management of documents and able to filter out documents not requiring of the time of a GP.
The post requires an attention to detail and willingness to act independently , following agreed training notes, guides and flowcharts.
Job description
Job responsibilities
JOB TITLE: Clinical Coder and Workflow Management
REPORTS TO: Line Manager
HOURS: As per contract
Job summary:
Working under the direct supervision of the Document Management Team Line Manager, and strictly in accordance with specific practice guidelines and protocols. The Clinical Coder/Workflower will assist the Practice Document Management Team in the provision and delivery of document management and clinical coding.
Duties and responsibilities:
Adherence to the policies and procedures of Holmes Chapel Health Centre and keep up to date with changes within the role.
Clinical coding of patients medical records from hospital clinical correspondence
Opening and processing of internal and external post
Processing emails
Scanning and work flowing documents
Attend meetings as required
Other tasks
Ensure building security have thorough knowledge of doors/windows/alarm.
Any other tasks allocated by managers
Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may be divulged only to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:
Using personal security systems within the workplace according to practice guidelines.
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
Making effective use of training to update knowledge and skills.
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
Actively reporting of health and safety hazards and infection hazards immediately when recognised.
Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role.
Undertaking periodic infection control training (minimum annually).
Reporting potential risks identified.
Equality and diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights.
Personal/professional development:
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality:
The post-holder will strive to maintain quality within the practice, and will:
Alert other team members to issues of quality and risk.
Assess own performance and take accountability for own actions, either directly or under supervision.
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
Work effectively with individuals in other agencies to meet patients needs.
Effectively manage own time, workload and resources.
Communication:
The post-holder should recognise the importance of effective communication within the team and will strive to:
Communicate effectively with other team members.
Communicate effectively with patients and carers.
Recognise peoples needs for alternative methods of communication and respond accordingly.
Contribution to the implementation of services:
The post-holder will:
Apply practice policies, standards and guidance.
Discuss with other members of the team how the policies, standards and guidelines will affect own work.
Participate in audit where appropriate.
Person Specification
Qualifications
Essential
- Good standard of general education
- A demonstrable commitment to professional development
Desirable
- GCSE Mathematics (Grade 1)
- GCSE English (Grade 1)
- NVQ (or equivalent) in Customer Service
Knowledge and Skills
Essential
- EXPERIENCE
- Practical experience of working with the general public in a face to face environment
- Practical experience of working with others
- Experience of using own initiative
- Experience of customer service
- SKILLS
- Patient focused
- Excellent communication skills
- Excellent keyboard and computer skills
- Conflict management and negotiation
- Problem solving skills
- Interpersonal skills
- QUALITIES / ATTRIBUTES
- An understanding, acceptance and adherence to the need for strict confidentiality
- Ability to use own judgement, resourcefulness and common sense
- Ability to work without direct supervision and determine own workload priorities
- Ability to work as part of an integrated multi-skilled team
- Pleasant and articulate
- Able to work under pressure
- Able to work in a changing environment
- Organised, methodical, tidy
- OTHER
- Flexibility to cover sickness/absence
- Flexibility to cover other roles in the team
Desirable
- Experience of working within a General Practice environment
- Experience of the EMIS Web clinical system
- Experience of Docman 10
- Car driver/clean licence
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Holmes Chapel Health Centre
Address
London Road
Holmes Chapel
CW4 7BB
Employer's website
Distribution Security Officer £9.00 P/H
Mitie
Stoke on Trent, MIDMitie was founded in 1987, Mitie is the UK’s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 49,000 people, 100 office locations, and thousands of customers across the country, there’s no limit to what you can achieve if you work for us.
Values:
Delivering the exceptional, every day
• Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
• Our promiseto our people: a place to work where you can thrive and be your best every day.
• Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.
• Our culture – our core values and how we behave:
1. We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
2. We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
3. We go the extra mile: whether it’s keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
4. Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
5. Our customers’ business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.
Behaviours:
• Knowledge of relevant procedures
• Level of customer Service
• Team Player
• Health and safety awareness and knowledge
• Communication
Mitie has a great opportunity for a Distribution Security Officer to join the Total Security Management Team.
Distribution Security Officers must be available to cover various shift patterns as well as being flexible in their approach to potential changes to working environment.
Main Duties
- The distribution security officer will demonstrate their character as determined, trustworthy, attentive and approachable at all times when welcoming clients and visitors
- As the first point of contact for all customers and clients, the Distribution Security Officers should have some knowledge of their local surroundings.
- To create a safe working environment, free from crime and health & safety related issues for colleagues, contractors and visitors
- Respond to any on site incident or request for assistance and assume control until arrival of the Client, Emergency Services or Duty Manager
- To highlight all breaches of security procedures and internal crime/shrinkage
- To monitor the site fire, intruder and CCTV systems where appropriate
- Reporting to the Security Manager, they must record, report and escalate all incidents and arrests using the process/system/technology as required throughout their shift.
- Ensure appropriate access and egress to and from the site for both people and vehicles is authorised including all checks
- The distribution security officer will need to be a team player with an enthusiastic attitude.
- Able to work on own initiative.
- Distribution Security experience preferred
- Ability to work effectively within a team in a fast-moving services business
- Capable in the use of technology
- Flexible Approach to work to suit the business needs.
- Excellent communication skills are required both written and verbal.
- It is important the distribution security officer is calm under pressure.
- Understand the Health and Safety at Work Act, relevant Criminal, Civil Law and Police and Criminal Evidence Act.
- Door Supervision or Security Guarding License essential
- A Full UK Driving licence and own transports would be beneficial due to location and shift times.
- A good level of fitness is required for the role due to patrolling requirements
Additional Information
Health and Safety responsibilities
- Follow Group and company policies and procedures at all times;
- Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
- Use all work equipment and personal PPE properly and in accordance with training received;
- Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;
Information Security
- Ensure compliance with Mitie's information security procedures in all activities;
- Proactively identify and report security risks to your manager;
- Report actual and suspected security incidents;
It’s the little things that count -
On top of the usual rewards you'd expect to see from a large company, such as - holidays, pension, childcare vouchers and cycle to work schemes, we also provide many extra benefits to enhance our people's well-being and enjoyment at work. A comprehensive training programme in place to support personnel development
Note
This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder’s role and/or the needs of the business.
Support Worker - Zero Hours
Deafness Support Network
NorthwichWe are a Disability Confident & Trusted Charity Mark Level 1 employer with circa 70 employees. We provide specialist information, advice & guidance to adults & children with Sensory Loss across Cheshire, Flintshire & Wrexham.
We support people within the community or their own homes & have a vibrant Supported Living service in Northwich for D/deaf adults with learning difficulties and/or challenging behaviour.
Our values-based culture comes from our knowledge that the services we provide make a real difference to the people we support.
We are looking for professional Support Workers to join the bank staff team providing cover for sickness, training & holidays, who can demonstrate compassion and empathy in their approach to caring for D/deaf and hard of hearing people.
In this professional role, you will demonstrate compassion and empathy in your approach to caring for D/deaf, Deaf Blind and hard of hearing people. Communication is in BSL, therefore a Level 2 qualification, or equivalent experience would be an advantage.
Some individuals may need intimate personal care, such as bathing, toileting & dressing, as well as domestic & lifestyle support to participate in a wide range of activities, including arts and crafts, drama, gardening, shopping trips, attending college courses and social occasions.
Main purpose:
- To ensure the delivery of a quality service for all Tenants and other occupants within DSN Supported Living Services which is overseen by the CQC (Care Quality Commission).
Key Elements:
- To enable and empower Tenants in a supportive environment within DSN Supported Living Services. To promote their personal, social and everyday skills with the aim for them to strive towards independence.
- To ensure that the support provided is consistent with the quality and standards required by all current legislation.
- To work as an effective and professional member of the Supported Living Team.
Specific Tasks and Responsibilities:
A. Support and Care Services
- With guidance and support from the Senior Officers, to follow through the agreed tasks as part of all Tenants’ Support Plans* and Risk Assessments.
- Under the direction of the Senior Officers, contribute to ensure that Tenants’ assessments are in line with the six-week/six month/12 month placement.
- To work alongside Tenants in the preparation of meals, cleaning, shopping and other household activities. Some Tenants may require assistance with personal care/hygiene.
- To support and guide the Tenants to take responsibility for as many of the tasks as possible for themselves.
- To enable Tenants to be part of community life by using local facilities and services in the area.
- To undertake tasks as an identified Keyworker as directed by the Senior Officers.
- To encourage Tenants to increase their involvement in the day-to-day running of their home.
- To encourage Tenants to be as independent as possible.
- To enable Tenants to take responsibility of day-to-day tasks (e.g. making appointments, managing their money).
- To empower Tenants in finding appropriate employment opportunities through guidance and support.
- In an emergency, follow the appropriate procedure (e.g. Fire, Flood, Power Cut).
- Where appropriate, identify training needs within Supported Living Services and report to the Senior Officer.
* A Support Plan will be any document produced either by the Purchaser of the Service or any programme developed within Supported Living Services.
B. Maintenance
- To be aware of health and safety issues within Supported Living Services.
- To be familiar with the fire drill, fire alarm system, and fire procedures.
- To report to the Senior Officer on duty all health and safety issues within Supported Living Services: personal safety; fire safety; house security; and other related issues.
- To report to the Senior Officer on duty any maintenance and repair needed.
C. Administration
- To contribute to the smooth running of Supported Living Services through the use of the agreed administrative procedures.
- To follow incident reporting procedures so that Management is informed at the earliest possible opportunity.
- To report such incidents to the Senior Officer on duty.
- To ensure that all actions and procedures relating to Support Plans are carried out at all times.
- To ensure that all daily reports and review reports are carried out.
- To attend review meetings and ensure subsequent Tenants’ Support Plans are carried out.
- To follow all other administrative procedures as directed by the Senior Officer on duty.
D. Liaison
- With the support of the Senior Officers, liaise appropriately with Tenants’ families by following agreed procedures.
- When requested, to represent Supported Living Services at internal and external meetings and events and report back to the appropriate Senior Officer.
E. General
- To communicate in British Sign Language or in an appropriate manner with staff and Tenants relevant to their choices and needs.
- To comply with the organisations Policies and Procedures.
- To contribute to the development of the Supported Living Services staff team.
- To carry out any other duty that may be requested by the Senior Officers or Executive – Supported Living/Deaf Community.
NOTWITHSTANDING the detail in this job description, in accordance with the organisations flexibility policy, the job holder will from time to time undertake such work as may be determined by the Chief Executive or Executives consistent with the key tasks of the job.
All staff of DSN Supported Living Services will only work to the levels approved by the appropriate Senior Officer. These levels will be introduced during the supervisory process.
Essential (E) / Desirable (D)
Qualifications
- British Sign Language Level 1 or above, or ability to demonstrate equivalent knowledge (E)
- Commitment to achieve British Sign Language Level 2 & NVQ Level 2 in Health & Social Care within 2 years of employment (E)
- BSL Level 2 Qualification &/or NVQ Level 2 in Health & Social Care (D)
- Educated to GCSE Standard or equivalent, with grade C or above in English & Maths, or ability to demonstrate equivalent knowledge (E)
Experience & Knowledge
- An understanding of the needs of a wide range of Service Users with challenging behaviour (E)
- Previous experience of working in a care or supported living environment. (E)
- Knowledge & understanding of D/deaf issues (D)
- Experience of working with individuals with learning difficulties/challenging behaviour. (D)
- Awareness of Vulnerable Adults Protection Issues (also known as Safeguarding) plus Health & Safety processes/procedures (D)
Skills & Abilities
- Ability to work unsupervised at times & as part of a team (E)
- Able to follow set procedures & guidelines; and attend any necessary training courses for the role (E)
- Experience of Activity Planning (D)
- Flexibility around working hours (with notice) to cover days, nights, evenings & weekends, as part of a rota (E)
- Full clean driving licence, to be supplied on an annual basis with insurance certificate, to comply with DSN’s Driving Policy (D)
- Experience of using Microsoft Office packages such as Word, Excel & Outlook (E)
Personal Qualities
- Honest & Trustworthy (E)
- Positive attitude to colleagues & service users (E)
- Good communication skills – good eye contact & clear lip pattern (E)
- Reliable & Punctual (E)
Values & Behaviours
- Ability to demonstrate, understanding and apply our workplace values. These are embedded in all roles and applicants must evidence their attitudes/behaviours as part of the application process.
Salary £8.73 per hour.
Whether this is your first step into this sector, or you have prior experience, you will be fully supported by an excellent programme of continuous training and development; allowing you to truly shine in your role! In return we offer a range of benefits including:
- Average holiday pay for hours worked
- Company Sick Pay
- Contributory pension scheme*
- Training & Development Opportunities
We are an equal opportunities employer working to attract the best talent from diverse backgrounds to enhance our specialised team.
This role is subject to an enhanced DBS Disclosure & 2 satisfactory references.
O365 Technical Lead
National Health Service
Heron House, MIDJob Reference: 877-CSU-2905719
- Employer:
- Midlands and Lancashire Commissioning Support Unit
- Department:
- Microsoft Office 365
- Location:
- Heron House, Stoke-on-Trent
- Salary:
- £45,753 - £51,668 per annum.
Role: O365 Technical Lead
The NHS is the biggest employer in Europe. It’s a world-renowned institution and an exciting place to work, full of challenges and opportunities.
NHS Midlands and Lancashire Commissioning Support Unit (MLCSU) is one of the biggest and best-performing commissioning support units in the country, with among the highest levels of staff and customer satisfaction. We work together as a team of over 1,800 expert staff based across the Midlands and North West to make a difference: for our customers, patients and communities.
Offering a full range of professional services to clinical commissioning groups (CCGs), hospital trusts, local authorities, integrated care systems (ICSs) and other public bodies across the country, our NHS values underpin everything we do.
The Team
The Cloud Development Team are a creative, forward-thinking group. We specialise in deploying, developing and supporting Microsoft Office 365 (O365) to our client base. We are entering an exciting period of growth, whereby we are looking to expand our team with additional talent.
The postholder will be based at one of our 4 main locations (based on their home address):
- Heron House - Staffordshire (ST4 4LX)
- Kingston House - Central Midlands (B70 9LD)
- Jubilee House - Lancashire (PR26 6TR)
- 1829 Building - Cheshire (CH2 1HJ)
Who we’re looking for:
The O365 Technical Lead will act as deputy to the IT Application Development Business Manager (Cloud). This will involve leading the Cloud Development Team and overseeing their work and services when necessary.
This role brings together your managerial and technical skillset and offers the challenge you thrive on. You will be a highly motivated team leader, with extensive technical expertise in the Microsoft O365 platform. You will be responsible for the health, security and planned growth of our organisational O365 tenant. You will architect O365 based solutions for our internal and external clients and oversee the development of those solutions.
You will have 3 direct reports who in turn will manage their own sub teams: application support, data migration and implementation.
You will be an integral part of a thriving Cloud Development Team which has responsibility for the rollout, development and support of Microsoft O365 tenants and services to our clients and our own organisation.
What we offer:
In return, we provide a supportive environment in which to learn and develop, with the opportunity to further your skills and career within an exciting and evolving environment.
Joining our inclusive and innovative team comes with a range of benefits including flexible & agile working arrangements, pension scheme and generous annual leave allowance.
Benefits:
- NHS Discounts
- Childcare Vouchers
- Pension
- Training and Development
- Flexible/agile working
- Extra annual leave purchase/selling
- Monday – Friday working week
- 27 days standard holidays + Bank holidays increasing to 29 after 5 years and 33 after 10 years’ service
- Car leasing - NHS Fleet Solutions
- Extra days off for Volunteering
- Wellbeing focussed organisation
Equality and Diversity:
MLCSU is committed to a workforce that is diverse, equal and inclusive; applications are encouraged from individuals in currently under-represented groups; BAME, LGBT+ and disabled candidates. We are a Disability Confident Employer and guarantee to invite disabled applicants to assessment when the minimum criteria for the job vacancy is met.
MLCSU is also part of the Step into Health initiative and welcomes applications from Armed Forces Veterans and Service leavers.
To find out more, or for an informal chat - Please contact Carl Uttley - IT Application Development Business Manager (Cloud) via carluttley@nhs.net.
Available Tuesday to Friday 9am to 5pm.
**PLEASE NOTE**
In the event of exceptionally high levels of response, we reserve the right to close the post before the closing date. You are advised to submit your completed application form as soon as possible.
All correspondence at each stage of the process (including any offer packs) for employment will be sent to you via the email address you applied from, please ensure you check your emails regularly. Please check your junk / spam email folders for any further communication regarding your application.
Additional information relating to the role can be found in the Job Description below. Please note that candidates will be shortlisted against the criteria outlined within the Person Specification (also below), therefore, to avoid disappointment please ensure you meet the requirements of the role before applying and that you are able to demonstrate these requirements throughout your application form.
If there is a salary range and band displayed on this post the salary is determined in line with the national Agenda for Change Terms and Conditions of Service. Please Note that new entrants to the NHS will normally commence on the first paypoint of the relevant band. If this is not clearly visible on the advert the salary for this role is not Agenda for Change.
After applying via NHS Jobs, your submitted application will be imported into our preferred Third party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, that as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. By applying for this post you are agreeing to "name of trust" transferring the information contained in this application to its preferred applicant management system. If you are offered a job information will also be transferred into the national NHS Electronic Staff Records system.
Test Centre Administrator - Stoke
Pearson VUE
Stoke on TrentOur Organisation
Pearson VUE (pearsonvue.com) has been a pioneer in the computer-based testing industry for decades, delivering more than 15 million certification and licensure exams annually in every industry from academia and admissions to IT and healthcare. We are the global leaders in developing and delivering high-stakes exams via the world's most comprehensive network of nearly 20,000 Test Centres in 180 countries. Our leadership in the assessment industry is a result of our collaborative partnerships with a broad range of clients, from leading technology firms to government and regulatory agencies.
Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses and listed on both the London and New York Stock Exchanges (UK: PSON; NYSE: PSO). Pearson VUE is featured on The Forbes list of Best Employers and The Stonewall Top 100 Employers list, and we are recognised in the Best Employers for Diversity 2019 awards.
We are proud to offer an exceptional work environment where you can enjoy job satisfaction and we are now hiring for a Test Centre Administrator to join our successful team in Stoke.
Your Opportunity
· This is a 6 month fixed term contract position.
· You will be required to work a minimum of 8 hours per week
· The pay rate is £9.30 per hour, paid to you at the end of every month.
When you join us as Test Centre Administrator, you can look forward to working as an important part of our worldwide and life-changing organisation, along with our talented, motivated colleagues who all share our passion for helping customers throughout their learning and assessment journey.
This is a truly exciting opportunity as you’ll be responsible for supporting many different types of interesting and unique test-taking candidates visiting our Pearson VUE Test Centres to complete one of our exams/tests. The Test Centre Administrator is responsible for providing a secure exam/test delivery whilst offering an exceptional customer service in a comfortable, friendly environment.
Your Health, Safety & Wellbeing during COVID-19
As a responsible employer, at Pearson VUE we take the health, safety and wellbeing of our colleagues and test-taking candidates very seriously. At our company-owned test centres, we are following recommendations from the Department of Health and Social Care and World Health Organization for preventing the spread of COVID-19 and protecting test candidates and our staff. Per the recommendations from global health organisations, we are implementing a strict cleaning regimen, which includes providing hand sanitizer to test-taking candidates upon entering the test centre and sanitizing the surface and equipment of each workstation after the end of every appointment. Any equipment used during the check-in process is also sanitized after every use. We are also implementing social distancing guidelines, which suggest two metres of space between individuals. Test centres may need to limit workstation availability to ensure that a safe distance can be maintained between candidates. We will continue to:
· Make hand sanitizer available in the waiting area and prior to entering the testing room.
· Increase our cleaning and disinfecting regimens in between all testing appointments.
· Provide tissues to candidates upon arrival and permit candidates to wear a mask or disposable gloves if they choose.
· Remind candidates to wash their hands or utilize hand sanitizer upon arrival at the test centre.
Your Responsibilities
In this important position, you will be required to:
· Welcome, greet and check-in customers/test-taking candidates.
· Comply with all exam testing security and procedures and follow company policies using careful judgment.
· Verify customer/candidate personal identification documents and explain the exam testing process/rules.
· Proctor / invigilate candidates while they are completing their exam/test.
· Troubleshoot with internal departments, such as our IT department to fix any technical issues in the Test Centre.
· Some housekeeping duties such as vacuuming floors and sanitizing keyboards/workstations after each candidate has finished their exam/test.
This is a fantastic opportunity for you to gain experience working with our diverse professional teams and you’ll have the opportunity to feedback to your Manager, suggesting ways we can improve to avoid any customer issues from happening again. Our ideal applicant will be a true team-player with the availability to work a variety of shifts any day Monday through Sunday. Test Centres are open early in the morning, late at night and weekends, therefore we require a colleague who is flexible.
Our Successful Applicant
This is a wonderful opportunity for you to help people during a very important event in their lives whilst protecting our Pearson VUE exams/test process, therefore we are looking for a friendly and professional team-player with school qualifications in English and Maths. It would be an advantage to have some experience of working with Microsoft Office (Word, Excel and Outlook).
You must be flexible to work different days and times and comfortable in a quiet testing environment, with excellent attention to detail, monitoring for restricted behaviour such as whispering and notice details from a distance. You should be able to sit for long periods of time and escort candidates to and from exam/testing room.
Our Recruitment Process
This is an essential role so please apply now! Complete and submit your application as soon as possible directly on our Pearson Careers website. We are reviewing applications every day and interviews are being scheduled right now, therefore we encourage you to submit your application as soon as possible.
Wishing you the very best of success with your application!
Pearson is an equal opportunities employer. We do not discriminate against employees or job applicants and select the best person for each job based on relevant skills and experience. We are also committed to building an accurate picture of the make-up of the workforce and encouraging equality and diversity. The information you provide will stay confidential, and be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.
Job Type
full-time
Posted
4 days ago
Description
Experienced Recruiter / Resourcer - Security Cleared Market - Chester HQ
Founded in 2012, Searchability has grown enormously within the IT & Digital Recruitment industry. As market leaders, we have celebrated some incredible successes including winning national award year on year and are now listed in the Top 20 Best Small Companies To Work For in the UK from The Sunday Times Best Companies list. Through hard work and dedication we have built an impressive client base featuring globally known companies such as Northrop Grumman, Bet365, Sky, Sykes Cottages, the list goes on.
When it comes to work we are far from your traditional recruitment agency, using social media to source, market and build networks of candidates and clients across the UK, Europe and America! We need you to think differently by using a multitude of platforms to create conversations with those looking for exciting opportunities, using your knowledge and skills within recruitment to discover those hard to find candidates.
Become a key member of our highest billing team, you will be able to build upon the existing client base to further increase billings and market recognition. Previous experience recruiting within the National Security, Defence or government organisations is a must to make the most of this outstanding opportunity. As an organisation that recognises talent and hard work, there is a massive opportunity for future internal promotions and development incentives.
If you enjoy working in a fast-paced and fun environment and have a desire to join a company where you will have the opportunity to learn and grow, then please get in touch today!
Some of our benefits include but are not limited to:
- 40 'Feel Sound' hours a year to take whenever you need some extra time.
- Monthly First Friday Celebrations.
- Opportunities for professional development.
- 23 Days holiday + bank holidays!
- Personal Microsoft Surface Pro and iPhone.
- Modern office space including pool tables, ping pong, PS4 and chill zones.
As a Recruitment Consultant you will have the opportunity to:
- Work within a key, high growth area in a high performing team.
- Build on existing relationships with leading multinational organisations to understand their requirements, source niche candidates and maximise existing opportunities.
- Engage in Business Development activities to build out a client list of national security and defence organisations.
- Expand your network and brand awareness within national security, defence and government audiences.
- Manage the full candidate recruitment life-cycle from start to finish.
You will need to have the following:
- Experience recruiting and / or resourcing into National Security, Defence or government organisations.
- Understanding of SC & DV clearances and eligibility criteria.
- Ability to BD clients and manage the candidate experience.
This is a unique opportunity to join our fastest growing part of the business. Although we are currently operating remotely you will be required to attend our offices in Chester at the prestigious HQ Building overlooking Chester Racecourse in the long term.
Full internal & external training will be provided and you will benefit from one of the industries most weaponised digital toolkits and product including full enterprise LinkedIn licences, full PPC / Paid Social budgets, full access across every major job board and niche tech platform and a bespoke marketing team to power your individual brand. This will not be a 9-5 job and will require working unsociable hours especially in the short term as you build your patch out. You will benefit from an industry leading commission structure that includes overides, monthly achievers, car allowances, subsidised city centre parking, pension, life cover, 20% comms with no threshold on inherited business as well as generated business. Most importantly this particular opportunity comes with a multi-million pound line of expected revenue over the next 12 months for this rapidly evolving division.
We are a very driven, target focused yet sociable bunch and are looking for like minded individuals to join this exciting project.
Please either apply by clicking online or emailing me directly to janyve.blythe@searchability.com or for further information please call me on 01244 567 567 / 07881 244 213 for a confidential chat.