it banking jobs

Near london
1126Jobs Found

1126 jobs found for it banking jobs Near london

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Desktop Support Engineer Apprentice

QA LIMITED

London, London
2 days ago
London, London
£21k - £21k Per Year
2 days ago
£21k - £21k Per Year

Employer description:

Nomura is a global financial services group with an integrated network spanning over 30 countries. By connecting markets East & West, we service the needs of individuals, institutions, corporates and governments through our four business divisions: Retail, Asset Management, Wholesale (Global Markets, Investment Banking and International Wealth Management) and Merchant Banking.

Overview:

This is an entry level position within Digital Workspace Desktop Support team. This position will provide the candidate exposure to various technologies, along with an opportunity to learn core IT skills and support various Investment Banking functions from Global Markets, Investment Banking and the Corporate departments.

This position provides an excellent opportunity for an apprentice to gain an in-depth knowledge of the Nomura IT Infrastructure and to work with the regional teams to gain an exposure the global IT environment.

Role / Principal Accountabilities:

This role will provide the candidate with solid experience with the Digital Workspace Desktop Support team within EIS working with ITIL guidelines.

During the apprenticeship period the candidate will work within the following team/functions:

  • Tech Bar
  • Desktop Support team

Level 1 – Tech Bar \ Desktop Support:

The team provides IT support to London Nomura employees. Working on an 8 hour shift pattern covering 7am to 7pm (Mon – Fri) with oncall rota.

Commonly dealing with software, hardware & mobile working issues.

Key Actions:

  • Provide excellent customer service
  • Logging of all issues with the firms incident management system - ServiceNow
  • Resolution of user PC issues across multiple business units – User queries for MS Office, desktop hardware issues
  • Escalation of issues to 2nd/3rd line
  • Support of the desktop platform (OS build, application installation)
  • Supporting various user Endpoints (Laptops, VDI \ Thinclients, Desktops, Workstations and mobile devices.
  • Create and maintain all operational documentation, processes and procedures

Desirable skills and Personal qualities:

  • IT literate – Microsoft Windows & Microsoft Office Suite
  • Conformable using Mobile devices (iPhones, IPads, etc.)
  • Strong relationship building and communication skills
  • Assertive, self-motivated and collaborative
  • Fast learner, ability to absorb and apply information
  • Oral communication
  • Written communication
  • Numerical skills
  • Problem solving
  • Presentation

Beneficial Experience:

  • Working in a team environment
  • Exposure working in a support role (Tech bar, call \ service centre, IT support role, etc.)

Desired qualifications:

  • 5 GCSE's including Maths & English [grade C and above]
  • BTEC / A Levels 

Working week: 

7:00am - 7:00pm / shift work totalling to 40 hours per week

Future prospects:

Potentially, you could gain a full time role once you have successfully completed the apprenticeship.

Important Information:  

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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Senior Principal, Payments Industry Relations

Discover

London, London
2 days ago
London, London
2 days ago

Discover. A brighter future.

With Discover, you’ll have the chance to make a difference at one of the world’s leading digital banking and payments companies. From Day 1, you’ll do meaningful work you’re passionate about, with the support and resources you need for success. We value what makes each employee unique and provide a collaborative, team-based culture that gives everyone an opportunity to shine. Be the reason millions of people find a brighter financial future, while building the future you want, here at Discover.

Job Description 

 

The Industry Relations team is the organization trusted to fulfil leadership positions in Industry Bodies and direct the participation of subject matter experts across Discover Global Network. As part of the Innovation and Emerging Products organization, its remit includes current payment products as well as emerging technologies.

This position Senior Principal, Payments Industry Relations is responsible for managing research and analysis of industry trends across payments ecosystem to make recommendations aligned with DGN’s strategic product roadmap. Manages strategy of Discover's participation within industry bodies related to payments, commerce and emerging technologies.

The position can be based either from the UK, US, Germany of France. Remote working is also supported.

Responsibilities

  • Manage strategy execution to build alliances and represent Discover at senior levels within industry bodies related to payments, commerce and emerging technologies. Industry Bodies may include technical Standards / Specifications groups such as EMVCo, FIDO, W3C & FDX as well as trade bodies and membership organisations such as the Mobey Forum and the Emerging Payments Association.

  • Facilitate and influence subject matter experts and extended cross-department staff in strategic assessment of industry developments and proposed changes.

  • Conduct market research and analysis of industry developments to identify implications and opportunities. Lead scenario development & related responses. Manage analysis of complex issues to define a balanced external position.

  • As a senior member of the industry relations team provide strategic insight on how industry body participation is evaluated and adjusted to meet the organizations need.

  • Support the development and execution of an Internal Engagement Strategy ensuring industry developments are effectively communicated across internal teams, including Product, Legal, Government Relations and regional teams.

  • Global Travel will be expected as Covid related travel restrictions are relaxed.

Minimum Qualifications & Experience

  • Bachelor’s Degree in Business, Information Technology, Social Sciences or similar.

  • Senior Principal level experience within technical product management or related.

  • Senior Principal level experience within key payments standards and specifications in the areas of chip, authentication, data, IoT, and others.

Preferred Qualifications & Experience

  • Experience gained working for a Payments Scheme.

What are you waiting for? Apply today!

The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.

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Associate Interior Designer (Europe)

LIV GROUP LIMITED

London, London
7 days ago
London, London
7 days ago


Role: Associate Interior Designer(Europe) – Build to Rent

Reporting to: Senior Director of Development - London

Location: London office

OVERVIEW

At Cortland, you map the story of your success. We don't adhere to the status quo, we love outside industry perspective, and we thrive on exploring possibilities and reimagining solutions. As an innovative leader in Build to Rent (BTR) in the USA, our high performance continues to drive exponential growth – and we invite you to join us on our journey towards real estate excellence. With tools and guidance to sharpen your skills, you can forge your own career path, love what you do, and let it show.

Cortland wish to develop 10,000 BTR units in the UK over the next 5-7 years commencing with our first 486-unit BTR residential development in Watford which has started construction and the second, a 300-unit scheme in Woking.

As an Associate Interior Designer, you will report to the head of Europe’s Investments team. This position will support and work with all levels of Associates throughout Cortland ensuring their needs are met to support the investors, banks, associates and partners. The focus will be on the Cortland Europe business and based in London.

ROLE OVERVIEW

As AssociateInterior Designer / Associate Interior Architect (Europe) you will be responsible for designing and overseeing the delivery of best-in-class internal spaces, finishes, furnishings and amenities for our growing pipeline of Cortland communities across Europe.

 

In addition, there will be the opportunity to work with LIV Consult and oversee the Interior Design process for their external 3rd Party clients, which will include participating in the business development and procuring Interior Design commissions.

 

The Visionary

  • Balance your sharp eye for detail with your creative ability to see possibilities where other people can’t — often thinking way outside the box
  • Working with the wider UK team as well as collaborating with the US design team to determine design direction for new spaces — envisioning designs that any apartment resident would relish
  • Oversee the specifics when it comes to producing one-of-a-kind interior finishes, including carpets, furnishings, fabrics, wall coverings, draperies, artwork, and other ornamental accessories while maintaining budgetary control

 

The Innovator

  • Stay current on the latest interior design products and constantly scan the market for vendors of never-before-seen goods
  • Support the UK team with developing the design specification for ourclients buildings and Cortland in Europe
  • Develop cutting-edge architectural branding concepts for all decorative elements, including furniture, materials, lighting, and accessories
  • Identify strategies for reducing costs, improving production capabilities, and enhancing vendor compliance
  • Have an understanding of Lifecycle of products and work with the European Team to develop an exemplar design with the most efficient whole life cost.

 

The Organizer

  • Love solving puzzles and get a thrill out of seeing your projects come together, piece by piece from concept to completion.
  • Work alongside highly creative minds while staying grounded enough to meet deadlines and help keep the work flowing
  • Manage all assigned development projects, including preparing budgets, transportation documents, site reports, purchase orders, and quarterly chargeback programs 
  • Supervise the execution of all action plans for your assigned projects

 

The Networker

  • Networking and love building relationships and partnerships across a variety of stakeholders.
  • Working with a variety of internal stakeholders at different levels of seniority, from the wider Cortland European team, LIV Consult Team, as well as the US based Design team.
  • Presenting your work and capabilities externally and bringing in 3rd party business and long-term clients.

 

THE IMPACT YOU CAN MAKE

  • Your concepts are so unique and creative, everyone on your team wishes they could move into the spaces you’ve designed.
  • Design projects are completed on time and on budget with superior functionality, safety, and aesthetics

 

YOUR BUILDING BLOCKS OF SUCCESS

Knowledge and Experience

  • Experience in professional design work, ideally in high quality residential, new development, student accommodation and/ or hotel interior design
  • Bachelor’s degree in Interior Design, Architecture, Decorative Arts, or related field
  • Extensive knowledge of and/or contacts with suppliers and vendors
  • Well-versed in units of measure; able to clearly communicate site-specific dimensions
  • High level understanding of Conceptual Design
  • Understanding of human interaction with spaces
  • Experience in space planningusing CAD
  • Understand the interface with Building Information Modelling (BIM) systems
  • An eye for design for operation, keeping the invisible back-of-house in mind.
  • Comfortable designing spaces for a variety of demographics.
  • Exterior Spaces Design experience including placemaking, street furniture and landscape design
  • Being familiar with working in an environment where you are working within the brand standards

 

Skills

  • Interior Design Skills including design, furniture, liveable spaces, colour, technology, art & sculpture and typography and signage.
  • Project Management Skills, working from inception to completion and have experience with managing budgets
  • Technical skills in terms of understanding construction and being CAD trained.
  • Strong presentation skills, having extensive experience in drawing, building mood boards, CAD drawings, modelling, renderings and strong in the presentation of your ideas.
  • Comfortable writing specification as well as your own narrative on spaces.
  • Ability to organize and manage multiple priorities without immediate supervision
  • Ability to communicate effectively with stakeholders both internally and externally
  • Ability to multi-task and prioritize daily tasks to meet deadlines timely

 

Style

  • Collaborative approach to working with clients and associates across all levels
  • Attention to detail
  • Ability to approach problems both logically and creatively

This role will require some travel both domestic and internationally.

 

THE CORTLAND DIFFERENCE

At Cortland, we create, reimagine, and manage apartment communities for residents nationwide. Headquartered in Atlanta, GA, we have communities and regional offices all over the country, as well as overseas. From product design and procurement to general contracting and property management, we do it all – to make sure our communities are the perfect setting for living life to its fullest.

Our success is filled by our belief in a better life – where hospitality is always a given, each detail is worth a second thought, and every open door is a new opportunity to go beyond expectations. We come to work every day to create possibilities for people – possibilities that translate into superior living spaces and experiences designed to inspire our residents, associates, and investors to live a better life focused on what matters most to them.

Cortland is an equal opportunity employer, and we’re proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email

resham.chaudry@cortland.com

or call 0044 207 016 0026.

Cortland is a drug-free workplace.

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Security Engineer

BESTMAN SOLUTIONS LTD

London, London
7 days ago
London, London
£50k - £60k Per Year
7 days ago
£50k - £60k Per Year

Security Engineer
An agile and dynamic financial services firm is seeking a Security Engineer to implement and monitor security measures to protect the firm’s systems, networks, and information.

 

This forward-thinking banking firm boasts strong technical capabilities and leadership, with a substantial investment in Cyber Security. A training and certification programme is available to staff as part of their ongoing commitment to further development.

 

The Security Engineer is a new role and will allow the Security Engineer to be part of a new team and work with areas of IT such as infrastructure to champion the security department.

 

This role involves broad security responsibilities, including Security Monitoring, Security Incident Response Vulnerability Assessments, and Threat intelligence and an awareness of this is required.

 

 

The position is open to individuals who have considerable experience or those who have less experience and interested in taking the next step in their career. 

 

Although this is a highly technical position, the ability to communicate effectively with all areas of the company - both IT and the business is essential.

 

 

Technical experience required:

Experience of Security Monitoring, Security Incident Response, Vulnerability Assessment and Threat Intelligence 

Knowledge of SIEM and Vulnerability tools, ideally LogRhythm and Qualys 

Security Qualifications, ideally SANS certifications.

Experience in security systems, including firewalls, intrusion detection systems, anti-virus software, and authentication systems

Background in Security Operation Centre activities 

Knowledge and appreciation of cloud technology

 

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Data Privacy Consultant

Altus Resources Limited

BOREHAMWOOD, HC
3 days ago
BOREHAMWOOD, HC
£300 - £400 Per Day
3 days ago
£300 - £400 Per Day
GENERAL DESCRIPTION
Ensure ongoing compliance with GDPR, that came into  force May 25th
• Ensure respect of data subject rights concerning their personal data (right to information, access,
rectification, erasure, restriction, portability, objection, decision making)
• Drive the bank's projects related to GDPR
• Represent the bank vis a vis CH/EU/UK regulators
• Follow evolution of regulation and promote bank's adequacy

MAIN RESPONSIBILITIES

  • Enable compliance with GDPR and foster a data protection culture within the organisation
  • Drive implementation of essential elements of the GDPR, such as the principles of data processing,data subjects’ rights, data protection by design and by default, records of processing activities,security of processing, and notification and communication of data breaches
  • Manage the assignment of responsibilities to deliver compliance with data protection laws and policies of the Group including through local privacy managers, teams and champions
  • Inform and advise on data protection laws and Group policies
  • Maintain data protection policies and procedures
  • Monitor compliance with data protection laws and Group policies
  • Oversee the maintenance of records required to demonstrate data protection compliance
  • Supervise and advise on data protection impact assessments
  • Manage a program of awareness-raising and training to deliver compliance and to foster a data privacy culture
  • Support the data incident response and data breach notification procedures
  • Act as contact point and co-operate with the relevant Data Protection Authorities and to datasubjects when exercising their individual data rights as well as supervise and advise on the response to such requests
  • Participate in Group-wide incident response procedures (as part of the CIRT) and other relevant working groups

SKILLS AND EXPERIENCE

  • A legal, compliance, IT security or audit background
  • Expert knowledge and in-depth understanding of data privacy legislation (including GDPR) and in
  • Experience in a similar type of role in a multinational business and dealing with DPAs, governments and industry bodies, ideally in a situation where personal data is transferred outside the European Union.
  • Experience in managing data incidents and breaches
  • Knowledge of cybersecurity risks and information security standards
  • Experience in the private banking industry useful
  • Good understanding of the data processing operations carried out, as well as the information systems, and data security and data protection needs of the controller/bank
  • Ability to make good judgements regarding data privacy risks and to prioritize resources and activity around managing those risks
  • Able to conduct the role independently and with integrity and high professional ethics
  • Ability to plan, organize and prioritize tasks and projects
  • Good personal communication skills capable of dealing with wide range of stakeholders, including senior management
  • Proven ability to establish and maintain a high degree of confidentiality, respect, trust and credibility at all levels
  • Strong team player and proven ability to lead and manage a team
  • Enthusiastic and positive
  • The ability to remain calm, controlled and resilient
  • Fluent in English (mandatory)
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Head of Compliance

Trust Payments

London, London
2 days ago
London, London
2 days ago

Trust Payments UK have an exciting opportunity for a Head of Compliance to join their team.


Location: London


Salary: Competitive + Benefits


Whilst most of Trust Payments are working from home at present due to local guidelines, our Covid secure offices have still been open for people that can't work from home. We've hired and onboarded more than 100 people virtually since the pandemic started and have grown significantly as a business.


We've adapted our ways of working to ensure that new starters that join feel part of one big virtual team. From regular town halls, to coffee mornings and dedicated mental health days, we want to ensure we put the needs of our employees first, during such difficult times. Feedback from our new hires has been really positive, they love our onboarding programme and how much it makes them feel integrated into Trust from the start.


Head of Compliance - The Role:


You will lead and develop regulatory compliance policies and will carry out ongoing monitoring and investigations on merchants and business partners and other vendors across the Trust Payments business.


Head of Compliance - Key Responsibilities:


- Develop and maintain regulatory compliance policies and procedures including KYC, AML and sanctions screening


- Identify, assess, and manage compliance risks across business activities in the UK


- Develop and maintain appropriate control measures to monitor KYC, AML, complaint handling, safeguarding and sanctions


- Ensure compliance to all card scheme rules and regulations


- Maintain current and extensive knowledge of the relevant laws and regulatory guidelines in the UK and beyond


- Train staff on new regulatory developments and report on any regulatory changes ensuring Trust's compliance policy is updated in relation to this


- Support compliance testing, internal or external audits and regulatory exams and inquiries


- Undertake risk assessment and risk management and determine the ML/FT risks to which the applicant for business exposes


- Implement suitable compliance controls to new business initiatives and new products


- Manage effective due diligence and monitoring program to third parties and vendors


Head of Compliance - You:


- Degree educated or comparable work experience required within an acquirer, payment services provider, financial institution, bank, fin-tech or other financial regulatory business


- Relevant professional development compliance qualifications from ICA, CISI or other professional development body


- Strong understanding of payments including acquiring and gateway


- Proven management experience in Compliance and/or MLRO


- Profound knowledge of the applicable contemporary practices in the field of Compliance, including but not limited to understanding of regulatory matters regarding MiFID II, AML, GDPR, local and regional regulations. Sound knowledge of local and European banking legislation (including Banking Rules and CRDIV)


- Experience building AML/KYC programmes


- Experience as MLRO for regulated entity


- Strong attention to detail


- Strong interpersonal, presentation and organization skills


- Demonstrated skills in risk assessment


- Able to execute responsibilities with minimal supervision; ability to prioritize multiple tasks and bring tasks to completion within established timeframes


- Clear and concise verbal and written communication


- Working knowledge of key regulatory /consumer bodies including: FCA, MasterCard and Visa.


- Excellent communication skills with the ability to explain complex requirements


To submit your CV for this exciting Head of Compliance opportunity, please click 'Apply' now.

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Risk Partnerships Strategist

Stripe

London, London
2 days ago
London, London
2 days ago

The Risk team plays a critical role in helping keep Stripe and its users safe. As the Risk Policy Strategist - EMEA, you will ensure Stripe’s products and services comply with regulatory and financial partner requirements. You and your team will partner closely with Stripe product managers and engineers, as well as subject matter experts across Risk, Legal, Financial Partnerships, and Financial Crimes, to ensure that the company is able to compliantly achieve strategic business outcomes. In addition to close partnership within Stripe, you and your team will also be responsible for setting appropriate engagement strategies for helping third parties, such as Stripe’s regulators and financial partners, understand how Stripe’s products meet their requirements. Where necessary, you will help influence those third parties towards outcomes that enable Stripe meet its business goals.

You will:

Be responsible for helping set Stripe’s strategy for complying with regulatory and financial partner requirements across EMEA.
Represent Stripe on a variety of risk-related topics before regulators, banking partners, and other key audiences.
Develop comprehensive written policies in EMEA and work with global cross-functional teams to ensure development of formalized procedures consistent with policies.
Build an approach for collecting intelligence on the EMEA markets, financial partner rules and regulations that should inform our policies and risk management.
Define strategic priorities and implement effective risk governance practices within the risk appetite as defined for the region.

We are looking for someone who has:

Payments risk knowledge and external credibility.
Deep understanding of the types of risks a company like Stripe would face.
7+ years of experience in risk and compliance policy work at organizations in the financial industry, preferably in payments and with EMEA scope.
The ability to build relationships with industry counterparts, regulators, and the Stripe EU board.
The ability to create a culture of rigor around risk management while helping teams prioritize on key priorities.
Strong analytical thinking skills and is a good decision maker: can develop and articulate clear logic for decisions and policies.
A technical mind; experience working in environments that rely heavily on technology driven risk management.
Strong business focus, with experience leading a risk function in a growth organization.
Strong leadership skills and displayed ability to create risk culture in a high growth oriented organization.
The ability to lead with urgency and is in the details on things that matter; can lead teams through time-sensitive and high pressure issues.
The ability to communicate well to the broader organization; compelling vision and clear organizational interfaces.

To apply:
Resume and LinkedIn profile.

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Creative Director

Revolut

London
1 day ago
London
1 day ago
ABOUT THE TEAM Since 2015, Revolut has introduced over 15 million customers to a new way to handle their money. From instant spending notifications and built-in budgeting controls, to global currency exchange and stock trading, customers simply get more with Revolut. We approach brand marketing at Revolut the same way that we approach everything else. We take complex issues and create extraordinary solutions that our customers love. From on-boarding flows to new feature presentations, our goal is to both inform and delight.  Put simply, we build things we want to use ourselves, that we’re proud to show to our friends and families. Our Brand Studio is the engine that builds our brand globally into a household name, while creating and delivering a powerful brand strategy. We’re constantly innovating to reinvent how the world does money. ABOUT THE ROLE We are looking for an experienced Head of Creative to build Revolut’s brand into a household name globally. As Revolut’s Head of Creative you will create & deliver on Revolut’s brand strategy to lead all aspects of creative development for all marketing materials and brand design elements, including concept development, creative direction, and tactical executions used across global multi-platform campaigns. A little about us…When Revolut was founded in 2015, we had a vision to build a sustainable, digital alternative to traditional big banks. Our mission now is to help our customers improve their financial health, empower them to have more control, and promote financial cohesion across the communities in which we operate. Launching into 2020 with 10 million Personal customers and over a quarter of a million Business customers only reinforced our belief in the vast need across the world for better financial services. As our customer base has boomed in the last year, we’ve expanded our team to match that growth. We started 2019 with several hundred employees; we closed it out with 2000. What we’re looking for…Revolut is being scaled up by people all around the world who share our vision. We’re looking for people who align with our four core values: we Never Settle, we Get It Done because we Think Deeper and we’re Stronger Together. You’re the kind of person who wants to join a community of forward-thinking people, all personally and professionally invested in Revolut’s mission. You thrive in a collaborative space where everyone’s learning from each other, and learning fast. We believe in empowering our Revoluters in their work, giving them autonomy and ownership of what they do. We want everyone at Revolut to own their story and their successes - working with us means you’re not just another cog in the machine.
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Content Writer - Financial

Moneybox

SE1 9PG, London
5 days ago
SE1 9PG, London
5 days ago

About Moneybox

We are on a mission to help everyone save and invest for their future.

Millions of us go through life knowing that we should be doing more to save and invest for the future but we leave it at the bottom of our to-do-list because we don't know where to start.

We are not taught how to save & invest at school, the investment industry is built to serve a wealthy minority and banks are only interested in selling products, not helping us achieve outcomes.

We are determined to change this by:

  • making it easier for people to get started
  • offering products to suit every need
  • encouraging people to make the right decisions throughout their lives.
  • bringing everything together in a service which is simple and enjoyable to use.

We are already helping over 500,000 people save and invest for their future. This is just the beginning.

Join us and help us change saving and investing for the better

Job Brief

Moneybox is growing rapidly, and our marketing team is no exception. We have more users, more budget, more accounts, more money invested, more features and more team members than ever before.

We're looking for an experienced financial Content Writer to join our marketing team, focusing on retirement. You will help produce engaging and educational personal finance content to drive user engagement, product X-Sell and customer acquisition for the Moneybox Personal Pension. Knowledge and experience in creating pensions content would be a plus.

What You'll Do

Our rapid growth means that the focus and responsibilities of any position can be quite dynamic - but here's how we initially see your skills and passion coming to life at Moneybox.

  • Produce best in class retirement content to support the Moneybox Personal Pension across a range of formats including articles, video scripts, in-app campaigns, customer emails and more
  • Take complex topics and communicate them in a way that is engaging and easy to understand for customers
  • Prepare content plans to support product launches
  • Collaborate with teams across the business to agree content requirements and secure sign off within agreed deadlines
  • Contribute to team brainstorms and idea generation for content, brand initiatives and campaigns
  • Brief internal and external designers to develop relevant assets to elevate written content
  • Use data and insight to inform content development, including proactively identifying content gaps to recommend new ideas and opportunities
  • Ensure tone, personality and style is consistent with our tone of voice

Who you are

  • Genuine interest in Moneybox and the services we offer. Excited about being part of a fast-growing company that's trying to make a positive mark on the world by helping everyone save and invest for their future.
  • A driven, ambitious individual who's looking to continue to build their career at a high-performing company
  • A proactive self-starter who combines a bias for action with a willingness to learn and solve problems independently
  • Outgoing and confident outlook with a willingness to start conversations with people and get stuck in
  • Collaborative team player who is able to take feedback on board
  • Naturally personable, great communicator who has a passion for their work and the people they work with
  • Knows how to have fun whilst maintaining a professional outlook

Experience and Skills

  • Excellent copywriting skills with a minimum of 3 years' relevant experience and established portfolio of content (personal finance experience required, specifically within pensions would be preferred, but not necessary)
  • Excellent project management skillsStrong organisational skills with meticulous attention to detail and the ability to prioritise tasksAbility to recommend specific content solutions to given problems, user pain points and needsAbility to understand data and use it effectively in the content writing process
  • Able to work independently and as part of a team

What's in it for you?

  • Opportunity to join a fast-growing, award-winning and super ambitious startup
  • Work with a friendly team of highly motivated individuals
  • Be in an environment where you are listened to and can actually have an impact
  • Thriving collaborative and inclusive company culture
  • Competitive remuneration package
  • Company Share options
  • Perkbox - selection of 200+ perks
  • 25 days holiday + bank holidays

Our offices are in London, by the Oxo Tower

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Support Team Executive

Moneybox

SE1 9PG, London
5 days ago
SE1 9PG, London
£21.5k - £23.5k Per Year
5 days ago
£21.5k - £23.5k Per Year

About Moneybox

We are on a mission to help everyone save and invest for their future.

Millions of us go through life knowing that we should be doing more to save and invest for the future. We leave it at the bottom of our to-do-list because we don't know where to start.

We are not taught how to save & invest at school, the investment industry is built to serve a wealthy minority and banks are only interested in selling products not helping us achieve outcomes.

We are determined to change this by:

  • making it easier for people to get started
  • offering products to suit every need
  • encouraging people to make the right decisions throughout their lives.
  • bringing everything together in a service which is simple and enjoyable to use.

We are already helping over 500,000 people save and invest for their future. This is just the beginning.

Join us and help us change saving investing for the better

Job Brief

We are currently growing at a rapid pace with more and more people using Moneybox. To support this exciting growth, we're looking for someone to join our Support team and to ensure that Moneybox continues to be known for taking pride in supporting and delighting both existing and potential customers. We want to go above and beyond wherever we can and ensure that using the service is a great experience.

What You'll Do

  • Interacting with current and potential customers through Intercom to address any queries they have.
  • Speaking with customers over the phone and via email to resolve any of their queries.
  • Interacting with the Operations and Compliance team to ensure a great customer experience.
  • Interacting with the Product team to continually improve the customer experience.
  • Look for ways to go 'above and beyond' to make customers happy.

Who you are

  • A driven, ambitious individual who's looking to build their career at an exciting very- fast-growing company.
  • Naturally personable, great communicator who has a passion for their work and the people they work with.
  • Excited about being part of a fast-growing company that's trying to make a positive mark on the world.
  • Knows how to have fun whilst maintaining a professional outlook.

***Working days: Five days per week which will include weekend days in a rotational system. Shifts are 9am - 5:30pm, 11:30am - 8pm, 8am - 4pm. Additional overtime hours also available. Please note that during your training period hours will be 9am - 5:30pm**

Experience and Skills

  • Excellent written and spoken English.
  • Ability to work well both individually and as part of a team.
  • Degree educated or relevant work experience.
  • Good analytical and problem solving skills.
  • A 'high-output do-er' with a desire to work in a fast-paced, fast-changing startup environment

What's in it for you?

  • Opportunity to join a fast-growing, award-winning and super ambitious startup.
  • Work with a friendly team of highly motivated individuals.
  • Be in an environment where you are listened to and can actually have an impact.
  • Thriving collaborative and inclusive company culture.
  • Competitive remuneration package.
  • Company Share options.
  • Perkbox - selection of 200+ perks.
  • 25 days holiday
  • Access to 1,000's of online courses via Udemy for business

Salary

£21k - £21k Per Year

Job Type

full-time

Posted

2 days ago

Description

Employer description:

Nomura is a global financial services group with an integrated network spanning over 30 countries. By connecting markets East & West, we service the needs of individuals, institutions, corporates and governments through our four business divisions: Retail, Asset Management, Wholesale (Global Markets, Investment Banking and International Wealth Management) and Merchant Banking.

Overview:

This is an entry level position within Digital Workspace Desktop Support team. This position will provide the candidate exposure to various technologies, along with an opportunity to learn core IT skills and support various Investment Banking functions from Global Markets, Investment Banking and the Corporate departments.

This position provides an excellent opportunity for an apprentice to gain an in-depth knowledge of the Nomura IT Infrastructure and to work with the regional teams to gain an exposure the global IT environment.

Role / Principal Accountabilities:

This role will provide the candidate with solid experience with the Digital Workspace Desktop Support team within EIS working with ITIL guidelines.

During the apprenticeship period the candidate will work within the following team/functions:

  • Tech Bar
  • Desktop Support team

Level 1 – Tech Bar \ Desktop Support:

The team provides IT support to London Nomura employees. Working on an 8 hour shift pattern covering 7am to 7pm (Mon – Fri) with oncall rota.

Commonly dealing with software, hardware & mobile working issues.

Key Actions:

  • Provide excellent customer service
  • Logging of all issues with the firms incident management system - ServiceNow
  • Resolution of user PC issues across multiple business units – User queries for MS Office, desktop hardware issues
  • Escalation of issues to 2nd/3rd line
  • Support of the desktop platform (OS build, application installation)
  • Supporting various user Endpoints (Laptops, VDI \ Thinclients, Desktops, Workstations and mobile devices.
  • Create and maintain all operational documentation, processes and procedures

Desirable skills and Personal qualities:

  • IT literate – Microsoft Windows & Microsoft Office Suite
  • Conformable using Mobile devices (iPhones, IPads, etc.)
  • Strong relationship building and communication skills
  • Assertive, self-motivated and collaborative
  • Fast learner, ability to absorb and apply information
  • Oral communication
  • Written communication
  • Numerical skills
  • Problem solving
  • Presentation

Beneficial Experience:

  • Working in a team environment
  • Exposure working in a support role (Tech bar, call \ service centre, IT support role, etc.)

Desired qualifications:

  • 5 GCSE's including Maths & English [grade C and above]
  • BTEC / A Levels 

Working week: 

7:00am - 7:00pm / shift work totalling to 40 hours per week

Future prospects:

Potentially, you could gain a full time role once you have successfully completed the apprenticeship.

Important Information:  

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.


About the Company

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QA LIMITED

QA Apprenticeships is the stand-out, quality provider of IT and business apprenticeships, supporting both employers and candidates in England and Scotland with award-winning apprenticeship programmes.

We pride ourselves on the quality of our programmes which are designed to give apprentices best-in-class skills for the workplace, and include industry relevant qualifications accredited by Microsoft, City & Guilds and the APM. We are proud to be the first IT apprenticeships business rated Ofsted 'Outstanding'​ and our apprenticeship training was described as “world class” by Ofsted when they graded us.

With our apprenticeship programmes you can grow your own talent. Our range of high-quality programmes provide training from GCSE level all the way up to MSc — taking bright, enthusiastic young people from your local area and training them in the specific skills your business needs.

92% of QA employers say we add value to their business. Our high-quality programmes quickly build school and college leavers’ foundation skills, relevant to their job role in your business — so they can perform in their role and deliver productivity straight away.

We ensure all aspects of our service meet our high quality standards, not just training — from recruitment to on-programme support.

We set the standards in learner support for apprenticeships — in fact, 99% of our learners mark us as either good or excellent. The result? More QA apprentices pass their programme and our withdrawal rates are low.

And, we're part of QA, the market leader in IT and commercial training with a 25-year history and teaching over 500,000 UK professionals every year.

To find out how to bring a “world-class” apprentice into your business, contact our team today on 0345 074 7825 or employanapprentice@qa.com.

Company Size

100 to 499 employees

Founded

2009