key holder jobs

Near beaconsfield, home counties
1373Jobs Found

1373 jobs found for key holder jobs Near beaconsfield, home counties

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Key Holder

Paper Source

Cambridge, MA
30+ days ago
Cambridge, MA
30+ days ago
(PT) Key Holder 
This position reports to the Store Management Team
Position Summary
The Key Holder supports the Store Management team through performing daily store opening and closing operations. The Key Holder assumes responsibility of all store operations when Store Management personnel are out of the store.

 
Essential Job Responsibilities and Accountabilities
 
Models the Paper Source Customer Service Experience
  • Consistently perform and leads by example all three steps of the Customer Service Initiative (CREATE):
    • Connect with every customer by greeting them warmly, asking open-ended questions and engaging them in product related conversations.
    • Respond to customers’ immediate needs
    • Explore your customers’ needs and demonstrate products at the demo table, on the sales floor and at the custom print station.
    • ​Add relevant products to complete the project, take it to the next level and help with their whole checklist.
    • Thank every customer regardless of purchase.
    • Empower customers to complete their creative projects at home and build customer loyalty
  • Exhibits an attitude that is one of positive, can do and customer first with all customers.
  • Knowledgeable and proficient in technology in order to accurately and efficiently process customer transactions professionally and in compliance with the Paper Source policy; sales, returns, gift certificates, special orders, etc.
  • Maintain store operations and visual merchandising standards to ensure a ‘grand opening’ look and feel to our customers.
  • Resolve customer service related issues, elevating as needed to the Assistant or Store Manager.
Inspire customers through impressive product knowledge
  • Inspire our customers about Paper Source’s unique product offerings through product stories, understanding and selling of our core businesses such as cards and envelopes and custom printing.
  • Demonstrate consistent selling behaviors that inspire our customers towards a greater connection with our products through registration and selling of workshops and special events to achieve company goals.
  • Understand customers’ needs and projects to be able to make meaningful suggestions for additional purchases to achieve company goals.
  • Completes all required training modules and has a clear understanding of all available tools and resources to enhance the selling experience.
Executes consistent operational excellence
  • Execute opening and closing store procedures including paperwork to company standards.
  • Prepare daily agenda, communicates goals and delegates tasks to Customer Service Associates.
  • Manages inventory integrity procedures with accurate execution of receiving, restocking, transfers and reporting inventory discrepancies.
Drives sales and profitability through Key Performance Indicators and Manager on Duty Leadership
  • Sells the benefits associated with capturing email addresses in our customer registry.
  • Provide feedback to store management on customer requests, reaction to merchandise and store environment.
  • Utilizes company tools and works with customer to suggest add-ons to ensure store sales goals, departmental goals, conversion goals, workshop goals, and ADT and UPT goals are met.
  • Leads the sale floor ensuring proper employee zoning to maximize the business and in-store customer experience.
  • Communicates to the team, hourly sales and ADT goals during MOD shift along with results.
  • Motivates and inspired team to drive business through modeling consistent selling behaviors.
 

 
Requirements

PS16

  • Demonstrated passion for Paper Source, our products, and providing extraordinary customer service.
  • Arts and crafts background preferred with a minimum of 1 year supervisory experience in retail or service related industry.
  • Availability to work a flexible schedule to meet the needs of the business, which will require night and weekend shifts.
  • Ability to work with /around cleaning chemicals and various art supplies.
  • Ability to effectively maneuver around sales floor and stockroom. May include repetitive bending, prolonged standing, twisting, and lifting of up to 30 pounds.
  • Ability to prioritize tasks with an attention to detail while ensuring a customer first focus.
  • Exemplify professional and ethical behaviors; follow all Paper Source policy and procedures.
  • Develop a positive working relationship by appreciating and learning from fellow associates
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Branch Manager

Winter Hill Bank

Somerville, MA
8 days ago
Somerville, MA
8 days ago

Branch Manager

 

 

 

 

 

Davis Square Office, 5 Cutter Avenue, Somerville, MA 02145


Position Summary:

This position is responsible for supervising and coordinating the teller platform of the assigned retail branch and ensuring excellent customer service is provided at all times.  This position is also responsible for branch related security and facility functions, thereby ensuring outstanding issues are addressed promptly. The Primary Responsibilities of this position include but are not limited to the following duties.

 

Primary Responsibilities:

 

  1. Ensure proper and efficient management of Retail and Customer Service staff (staff). Provide knowledgeable, diplomatic, and courteous customer service relative to bank customers and staff.  When needed, provide staff and customers with counsel and advice within scope of authority. 

 

  1. Provide a wide variety of customer service activities, which may include opening accounts and cross selling products and services, and providing to customers necessary information about the Bank's policies and disclosures relative to those accounts, products and services.  Perform Risk Assessments on all new accounts in compliance with regulatory requirements.  Research and/or reconcile customer problems, handle complaints and discrepancies utilizing independent judgment and discretion. Ensure timely resolution of any issues. 

 

  1. Validate operational procedures and practices are properly followed in conformance with established Bank policies, goals and objectives. Provide counsel and advice to staff relative to unusual circumstances when needed and ensure all operating deficiencies are noted and are reviewed with management.  Review and approve teller time sheets and time out requests.

 

  1. Ensure retail positions are properly staffed.  Conduct interviews and recommend retail applicants as needed, assist with onboarding and staff training.  Responsible for the completion and conducting of Performance Evaluations for staff during onboarding and annually.  Provide for ongoing training and development of assigned staff both new and current.  Recommend terminations when necessary.   Conduct disciplinary actions up to and including termination when required.

 

  1. Ensure cash at the branch remains at the prescribed level while ensuring sufficient funds are available to meet the bank’s demands.  Maintain and balance the vault, branch, ATM and night depository daily.  Assist tellers with resolving settlement problems or discrepancies.  Prepare and submit various reports and records.  Monitor and follow-up on teller over and short reports.  Maintain custody and control of legal documents required for customer transactions.

 

  1. In accordance with Bank Secrecy Act, ensure the branch's compliance with currency transaction reporting requirements.

 

  1. Provide for branch security in conformance with Bank's established security program and procedures under the Bank Protection Act (BPA).  This includes but is not limited to ensuring all security equipment (Burglar & Fire) aretested per procedures and are in working order, resolve malfunctioning equipment issues, ensure only active bank officers and or managers are allowed access to alarm systems and maintain and update the key inventory log.  Primary contact for alarms and ATM problems during business and night hours. Open and close branch and ensure that the alarm is properly set.

 

  1. May act as liaison to Fiserv in order to resolve computer related problems and issues at branch location.

 

  1. Stay informed relative to changes in Bank policies, procedures, products, etc., relative to regulatory compliance.   Ensure branch staff is informed of same and conduct periodic meetings to provide updated information or discuss any issues of importance.

 

  1. Ensure proper upkeep of assigned physical location and equipment, including ATM, and provide for routine maintenance of operational equipment and systems.  Ensure that branch facility is maintained in a neat, attractive and functionally efficient manner and that displays are current.

 

Other Responsibilities Include:

 

  1. Perform related supervisory and administrative functions as may be required to ensure the ongoing effectiveness and optimal operational efficiency of assigned branch.  May attend meetings and seminars regarding banking industry activities.

 

  1. May participate in local/civic organizations.

 

Education & Experience:

This job description is not a contract for employment.  The tasks stated are the general and ordinary duties of the position and may be subject to change at any time due to business needs, staffing issues, banking requirements, reasonable accommodation or other reasons.  From time to time other duties, both related and unrelated to your job description, may be assigned and, therefore, required and nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

 

  • Associate's degree level of education or its equivalent in retail management and related course work and training.
  • Two years experience in branch supervision.
  • Proven management, customer service and problem solving skills.
  • Must have excellent communication and writing skills

 

Physical/Work Conditions:

In the performance of respective tasks and duties, the employee is expected to successfully perform the essential functions of the position.  Reasonable employee accommodations for physical or mental disabilities will be considered on a case-by-case basis.  While performing duties the employee is required to sit, bend, walk, talk, hear,  pull, push, lift up to 20 lbs., and may be required to work evenings and/or weekends, attend remote meetings and/or to travel.

 

Company Conformance:

In the performance of respective tasks and duties, the employee is expected to successfully perform quality work within deadlines with or without supervision, interact professionally with other employees, customers and vendors (if applicable); work independently and as a team while understanding the necessity for communicating and coordinating work efforts with other employees and organizations and act in the Bank’s best interests.

 

Bank Secrecy Act:

In the performance of respective tasks and duties, the employee is expected to maintain knowledge of and ensure compliance with Bank Secrecy Act regulations and all other regulatory, security and bank policies and procedures.

 

Privacy:

All personal and financial customer information will be maintained in compliance with laws and regulations designed to secure that privacy.   It is expected that all bank employees will comply with the policies and procedures the bank has in place or face discipline up to and including termination of employment.

  

The Bank offers competitive wages and an excellent benefits package for full time employees, which includes Medical, Health Reimbursement Arrangement, Flexible Spending Account, Dental, Life, Disability, Retirement, a 401(k) plan and Continuing Education Reimbursement. For more information about Winter Hill Bank please visit our website at www.winterhillbank.com.

 

Interested candidates should forward their resume to:

 

Winter Hill Bank

371 Summer Street

Somerville, MA 02144

Attention: Christina O’Kane

Fax number (617) 629-3327

Or

 

E-Mail: csokane@winterhillbank.com

 

Winter Hill Bank is an equal opportunity employer - Minorities/Females/Disabled/Protected Veterans.

 

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Retail Assistant Manager

INSA

Salem, MA
2 days ago
Salem, MA
2 days ago

Position Summary

The Retail Assistant Manager is responsible for assisting the Retail Manager with the daily procedures of the retail establishment including cash handling, opening and closing procedures, ensuring adherence to company brand standards, and compiling sales analytics. This person serves as the point of contact for resolution of any retail issues when the Retail Manager is not present. 

Responsibilities & Duties 

  • Manages daily cash handling procedures, including high volume deposits; shadowing and monitoring transactions including new hire training, discrepancies; approval of staff purchases 

  • Ensures proper opening and closing procedures are followed, including assigning associate and lead task lists and ensuring completion 

  • Maintains adherence to Company presentation, branding, and merchandising standards; ensures cleanliness of retail environment 

  • Coaches employees in Company policies and procedures, provides growth and learning opportunities to employees, and assists with conflict resolution 

  • Maintains professional communication with retail employees, retail management, and other departmental leadership and associates as needed 

  • Maintains comprehensive understanding of industry rules and regulations related to retail in order to uphold compliance standards 

  • Assesses sales floor flow and inventory needs; audits and monitors high-volume regulated inventory 

  • Performs data analytics to compare sales and inventory, i.e. pivot tables, to assess trends and project future needs 

  • Holds associates and leads accountable and fosters a teamwork environment; identifies coaching opportunities and areas of improvement 

  • Issue management: customer complaints, phone questions, scheduling conflicts – adhering to Company-established policies and procedures, maintaining compliance with state regulations, and providing exemplary customer service 

  • Ensures a secure facility and makes sure all staff comply with established safety and security procedures 

  • Holds staff accountable for maintaining equipment and software and ensuring proper use during shift 

  • Assists with other management tasks such as scheduling, managing time off requests, and completing payroll as assigned by the Retail Manager 

Qualifications & Experience 

  • Must be at least 21 years of age 

  • At least one year of experience supervising a team, preferably in a retail environment, required 

  • Passionate and knowledgeable about the benefits of medicinal cannabis use preferred 

  • Fluency with Microsoft Office 365, especially Excel; knowledge of pivot tables and basic formulas required 

  • Outgoing, energetic, and enthusiastic attitude; strong work ethic 

  • High attention to detail and discretion when handling monetary transactions and sensitive patient information 

  • Highly organized and detail-oriented 

  • Adaptable and open-minded when troubleshooting new procedures or implementation of new systems 

  • Forward-thinking and idea-driven; offers new ideas 

  • Commitment to ensuring a secure facility and make sure all staff comply with established safety and security procedures 

  • Ability to function within cross-platform software environment 

  • Willingness to work a flexible schedule, including early mornings or late evenings as needed according to the department 

  • Must have a reliable personal vehicle 

  • Must be able to pass a background check in accordance with state regulations 

Physical Requirements 

  • Ability to lift and carry up to 50lbs 

  • Ability to push and pull large carts filled with products (100 – 200lbs) 

  • Ability to stand and walk for at least 8 hours at a time 

Workplace Environment 

  • Busy retail environment with moderate noise level 

  • Indoor environment; some exposure to seasonal temperature changes 

  • Loud at times, music, conversations and radio communication constantly 

  • High volume work during peak hours, events and holidays 

 

Insa is committed to Equal Employment Opportunity in all personnel decisions. Accordingly, all personnel decisions, including those regarding recruitment, training, hiring, termination, promotion and demotion, shall be made without regard to race, color, sex, religion, national origin, ancestry, age, sexual orientation, disability, gender identity, genetic information, veteran status, pregnancy or a condition related to said pregnancy including, but not limited to, lactation or the need to express breast milk for a nursing child or any other characteristic protected by applicable law. The Human Resource Manager/Director of Operations is responsible for ensuring that this Equal Employment Opportunity policy is followed throughout our Company

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Assistant Branch Manager

Middlesex Savings Bank

Wayland, MA
12 days ago
Wayland, MA
12 days ago
Overview
It is the responsibility of the Assistant Branch Manager to represent Middlesex Savings Bank to the public and to their employees, and to promote the Bank's core values and mission. This is accomplished by focusing on the customer experience, development of staff, achievement of operational excellence, focus on performance goals, solid decision making, and a commitment to the success of the Bank and of their team.
The Assistant Branch Manager assists the Branch Manager in ensuring that the branch functions in an effective and efficient fashion as follows: oversees branch staff and assists in the scheduling, coordination, and delegation of work assignments; supports branch service and sales goals, and assists staff in meeting related goals; conducts of a wide array of customer transactions; and recommends products and services in conformance with established Bank objectives.
Responsibilities
Customer Experience
Responsible for assisting the Branch Manager to oversee the experience of customers within the branch. Develops an understanding of customers' needs and expectations, ensures that products and services are offered that address those needs and expectations and ensures that staff do the same. Develops new business by establishing and growing customer relationships and ensuring staff do the same, including utilization of business partners as appropriate.
Staff & Team Development
Develops staff skills and expertise by setting clear expectations, objectively assessing competencies, including performance evaluations. Holds staff accountable, providing coaching and mentoring for improvement. Assists the Branch Manager in taking constructive action and handling difficult employee situations, partnering with HR appropriately.
Operational Excellence
Ensures quality and accuracy of work, and assists the Branch Manager to execute branch controls in an effective and timely manner. Balances risk mitigation and procedural accuracy with the customer expectations; makes exceptions appropriately. Ensures staff demonstrate operational expertise and understanding of policies, procedures and risks. Assists the Branch Manager in utilizing tools to monitor staffing levels and increase efficiency as appropriate while maintaining service levels.
Performs all duties in accordance with prescribed compliance, security and risk protocols. Maintains proficiency in regulatory compliance and industry developments and apprises staff of same. Complies with all Bank policies including those pertaining to confidentiality, email, and others.Qualifications
Associates degree or its equivalent. At least 3-5 years of banking specialist experience or similar customer service related position within banking. Some supervisory experience required. Demonstrated leadership ability. Must possess knowledge of basic math principles and be able to perform basic mathematical procedures. Demonstrated customer service, sales, organizational, communication, and interpersonal skills. Must possess strong attention to detail. Must possess at least intermediate technology skills, including knowledge of Microsoft Office applications. Must demonstrate initiative and ability to make decisions independently. Must demonstrate knowledge of bank and branch security procedures. Must attain designation of Notary Public within 6 months. Must be able to work extended and weekend hours. Scheduling and work location flexibility required. Must be able to sit for extended periods of time. Must be able to lift and carry at least 25 pounds.
Middlesex Savings Bank is an EO/AA Employer: Min/Fem/Vet/Disabled

PI130677870


Apply Here
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Associate Director, Field Operations

Albireo Pharma, Inc.

Boston, MA
13 days ago
Boston, MA
13 days ago

Albireo Pharma Overview:

Albireo is a clinical-stage biopharmaceutical company focused on the development and potential commercialization of novel bile acid modulators to treat orphan paediatric liver diseases and other liver or gastrointestinal diseases and disorders. Albireo has deep expertise in bile acid biology and a pipeline of clinical and nonclinical programs.

The company’s first commercial launch will be Odevixibat, which is a potent and selective inhibitor of the ileal bile acid transporter (IBAT), sometimes referred to as the apical sodium dependent bile acid transporter (ASBT), that has minimal systemic exposure at therapeutic doses and acts locally in the gut.

Albireo is developing Odevixibat initially to treat patients with PFIC, a rare genetic liver disease, and plans to consider additional development in other pediatric cholestatic liver diseases and disorders in the future. Our Phase 3 program in PFIC includes a single randomized, double-blind, placebo-controlled, multicentre clinical trial and an open-label long-term extension study. The double-blind trial, called PEDFIC1, is underway with data read out anticipated in mid- 2020.

The U.S. Food and Drug Administration (FDA) has granted to the Odevixibat PFIC program or elements of it fast track, rare pediatric disease and orphan drug designations. The European Medicines Agency (EMA) has granted Odevixibat orphan designation, as well as access to the PRIority MEdicines (PRIME) scheme for the treatment of PFIC. Its Paediatric Committee has agreed to Albireo's Odevixibat Pediatric Investigation Plan for PFIC. Both FDA and EMA also have granted orphan drug designation to Odevixibat for the treatment of Alagille syndrome and primary biliary cholangitis. Albireo will commercialize Odevixibat in the US, Europe & Canada and is pursuing potential partners in remaining regions.

Overview:

As a member of the Albireo Sales Leadership team, the individual in this position is responsible for planning and operations. The AD Field Ops will work closely with the President of Americas, Area Sales Directors and cross functional partners driving sales force performance. The AD Field Operations will utilize strategic, analytical, filed insights, training, and operational expertise to power field performance This is an exciting time for Albireo, as the organization prepares for a potential approval and launch in PFIC. As part of this effort, Albireo is beginning to build a new commercial organization, and this opportunity in the Sales area will play a pivotal role in preparing the company for the successful launch of Odevixibat in PFIC and potential other indications.

Essential Responsibilities

The individual in this position is responsible for planning and operations. The AD Field Ops will work closely with the President of Americas, Area Sales Directors and cross functional partners driving sales force performance. The AD Field Operations will utilize strategic, analytical, filed insights, training, and operational expertise to power field performance by:

  • Increasing field leadership’s and sales reps’ understanding of drivers that influence sales performance to help drive their strategic & tactical decision making.
  • Execute National/Area specific strategies and tactical plans that deliver on national strategic imperatives
  • Ensuring timely implementation of required operational processes.
  • Lead and/or be part of training and analytical initiatives and projects that are aligned to Corporate objectives
  • Work closely with US Commercial Sales driving operational excellence initiatives.
  • Goal-oriented, persistent & driven to achieve objectives. Holds self-accountable for meeting commitments and recognizes the contributions of teammates and peers.
  • Performing all responsibilities in accordance with company policies, procedures, and training* Help manage KOL relationships

CORE ACCOUNTABILITIES:

The successful candidate must be able to perform each of the following satisfactorily:

  • Support the Area field sales force by being the point of contact for all Sales Operations deliverables
  • Develop and implement analyses that identify national and sub-national drivers behind sales performance including sales trends, market share and customer segments
  • Manage Area Sales Operations processes and activities that drive insights for business planning including alignments, sales crediting, reporting, targeting and sales force automation
  • Help develop training, communication and support plans that influence adoption of field tools
  • Provide expert guidance to internal customers in the assigned Area in ensuring sales incentive compensation plans help the Area best achieve its vision, strategy, objectives and financial targets
  • Continuously monitor Area field sales workforce performance against incentive plan metrics to ensure incentive plan effectiveness, efficiencies and accuracy
  • Provide regular timely and accurate ad hoc analysis and reporting on Area business performance.
  • Provide budget and performance projections.
  • Partner effectively and collaborate with cross-functional teams like Data Management, Sales Operations, Market Analytics, Managed Care, Training and IT to provide holistic approach on business situations that affect Sales Operations deliverables
  • Represent brand-specific decisions and approaches to the broader team to ensure consistency across the business, learn from others and proactively share and seek advice on complex situations
  • Champion compliance, effectiveness, and efficiency in process and policies
  • Drive the spirit of >ONE Team> across all functions by supporting a team approach to focus on our patients and customers as our top priorities
  • Perform responsibilities with a commitment to Compliance and a high ethical standard
  • Make Albireo a truly desired place to work

Qualifications:

  • A four-year college degree, preferably in a scientific/medical or business discipline or relevant experience is required.
  • Requires 6-8 years of successful field sales/analytics experience with at least 3-5 years complex Institutional experience in the Rare Disease, Specialty Pharmaceutical, Biotechnology, or Medical device industry.
  • Experience with complex dynamics of biologic distribution and acquisition at inpatient level is strongly preferred.
  • Experience with successfully navigating Health System formulary pathways and complex access/reimbursement landscape.
  • Exceptional Account and Stakeholder Management experience required; strong organizational and leadership skills necessary to coordinate internal and external Stakeholder, as well as strong external facing customer management skills.
  • Strong clinical acumen with demonstrated experience with complex diseases, preferably a liver rare disease.
  • Prior experience working with Pediatric and Adult Hepatologist physicians a plus
  • Demonstrated ability to influence without direct authority and to develop and maintain strong cross-functional partnerships
  • Proven track record of working effectively in a collaborative, fast-paced, multi-tasking environment
  • Strong verbal and written communications skills
  • Learning agility and ‘scalability’ to take on increasing responsibility as Albireo grows
  • Consistent demonstration and embodiment of company core values: Collaboration
  • Excellence, Innovation, Integrity, Passion, Patient/Stakeholder Centricity

PI130145409

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Change Manager

New Era Technology

Quincy, MA
28 days ago
Quincy, MA
28 days ago

Be more than just an employee. Join New Era’s growing team and experience a corporate culture that promotes personal and professional development. We are looking for team members to contribute to and deliver our mission to “securely connect people, places, and information in a rapidly changing digital world.” Work alongside the finest team of highly skilled and industry certified professionals who are encouraged to drive change and think outside of the box. As a team member, you will receive competitive benefits, industry training, and certifications.

 

New Era Technology is a global IT integrator with 1,500+ employees delivering Collaboration, Cloud, Data Networking, Security, Large Venue, and Corporate AV and Managed Service Solutions to more than 7,500 customers.


We currently have a need for a CMDB Manager supporting a Global Network Infrastructure environment. The ideal candidate will have 5 + years of relevant work experience as a Change and Problem Manager applying a best practice-based Change Management model to develop a comprehensive change management plan that incorporates activities to change customer environment, tasks and behaviors to optimize the change.


Responsibilities:

  • Attendance and influence at Change Advisory Board (CAB) meetings
  • Assess organizational impact and organizational readiness for the change
  • Activate leadership to take ownership of the change
  • Ensure alignment between any new processes or tasks, and org structure and roles
  • Engage employees and managers in the design of the change, and ensure all understand their new roles post implementation
  • Train employees on new system and process skills related to the change
  • Contribute to change communications, training and knowledge transfer plans and activities using a pragmatic and creative approach for high impact results

 

Requirements:

  • Bachelor’s degree
  • 5 years+ of Change Management experience implementing large-scale large scale ITIL based implementations across multiple locations (ServiceNow preferred)
  • 5 years ITSM, 4 years Systems Integrator, 2 years CRM
  • Preference will be given to candidates with ITIL CRM project experience
  • Experience across the areas of leadership development, communications, training and organization development
  • Would have experience managing change teams of 2 – 5 people
  • Experience in the implementation of change management methods, tools and frameworks related to IT systems changes
  • Accomplished facilitator with an outstanding ability to build rapport
  • Service Integrator or Telecommunications industry experience would be considered an asset
  • PROSCI / ADKAR certification preferred but not necessary

 

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Service Operations Manager

Continental Resources

Bedford, MA
13 days ago
Bedford, MA
13 days ago

Outperform your competition; consider becoming part of our growing family!

At ConRes, we believe that a Company is only as successful as its employees are and its customers.

With over 50 years of experience nationwide, we are a seasoned technology integrator that provides information technology solutions.  Our IT experts offer Enterprise-class solutions ranging from cloud, virtualization, converged infrastructures, backup and recovery, to storage networking and security.

Awards and Recognition:

  • Cisco’s 2016 Break Away Partner of the Year
  • Area’s 100 Largest Private Companies
  • Continental Resources ranked #59 of 500 solution providers
  • CRN’s 2015 List of Tech Elite 250

 

Job Summary:

The Service Operations Manager is responsible for the operational management and success of the Managed Services team.  This position will focus on mentoring team members, implementing processes and procedures needed to ensure operational excellence, and driving measurable improvements in customer satisfaction and operational efficiency.

Job Responsibilities:

Service Development:

  •  Work to define and develop new managed service offerings, focusing on, but not limited to, support for cloud technologies such as Azure AWS and Office 365
  • Enhance current service offerings emphasizing proactive service delivery

Personnel Management:

  • Foster motivation in the workplace, promote and sustain a motivated and high-performing team
  • Coach and mentor managed services team members
  • Ensure appropriate staffing levels and coverage and maintain a 24x7x365 schedule and resource availability
  • Oversee goal setting and tracking for all managed services personnel
  • Develop training plans for employees to ensure that the team has the appropriate skill sets and certifications
  • Participate in annual employee review process

Process Management:

  • Build, implement, document, and ensure compliance with processes and procedures required for enterprise-class service operations
  • Proactively identify process gaps and fix them
  • Measure and report on adherence to processes and procedures as well as their effectiveness

Customer Satisfaction:

  • Oversee the delivery of multiple types of managed services engagements
  • Meet with customers on a regular basis and address any service concerns. This may include on-site meetings with customers as well as providing tours of the managed services facilities
  • Develop reporting to show the realized value of Managed Services, striving for objection free renewals and expansion of services within our customer base
  • Fill the role of incident manager for top priority incidents, ensuring that the team is continually driving towards resolution, the customer receives regular status updates, and that root cause analysis is performed after incident resolution. This may include periodic after-hours work
  • Assist with scoping and level of effort estimates for new service agreements

Operational Efficiency:

  • Ensure the team is accurately reporting their utilization and strive for an average of 80% customer utilization
  • Coordinate technical tasks and projects for the managed services team. This could include on-boarding new customers, implementing new tools or launching new service offerings

Qualifications or Equivalent:

  • BS or BA with a technical concentration
  • ITIL, Six Sigma, PMP, CSM, or other process / project management certifications are preferred. 
  • 5+ years in a technical field and 3+ years in a leadership role
  • Experience in 24x7x365 Managed Services or SaaS organization preferred
  • Experience using ITSM and Monitoring tool sets
  • Working knowledge of networking, telephony, servers, storage, virtualization and cloud technologies
  • Ability to manage projects efficiently from scoping through completion
  • Ability to develop and implement processes and procedures
  • Ability to build and run a team
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Key Holder

Abercrombie & Fitch

Boston, MA
30+ days ago
Boston, MA
30+ days ago

THE PROFILE

Abercrombie & Fitch Co. is a leading global specialty retailer of high-quality, casual apparel for men, women and kids with an active, youthful lifestyle under its Abercrombie & Fitch, abercrombie kids, and Hollister Co. brands. A&F was founded in 1892 and is based in New Albany, Ohio. A&F sells merchandise through retail stores in the United States, Canada, Europe, Asia, Mexico, and the Middle East. The Company also operates e-commerce websites at www. abercrombie.com, www. abercrombiekids.com, www.hollisterco.com

THE JOB

A Full-Time Key Holder helps drive the business through leadership and is actively involved in ensuring a differentiated customer experience. Key Holders should be assertive, analytical and trustworthy as a leader of a multi-million dollar business. They utilize applied learning to evolve as a business leader and improve store results. The Key Holder leads a team of associates to ensure operational tasks and procedures are successful as well as opening and closing routines are completed, all while keeping the customer at the center of everything we do.

WHAT IT TAKES

  • Adaptability / Flexibility
  • Stress Tolerance
  • Analytical Skills
  • Applied Learning
  • Assertiveness
  • Multi-Tasking
  • Work Ethic
  • Attention to Detail

WHAT YOU’LL DO 

  • Customer Experience
  • Store Presentation and Sales Floor
  • Communication
  • Asset Protection and Shrink
  • Policies and Procedures
  • Training and Development

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Key Holder

francesca's®

Burlington Mall, MA
26 days ago
Burlington Mall, MA
26 days ago
Location: 75 Middlesex Turnpike Burlington, Massachusetts 01803

Employee Type: Regular

We offer a creative and friendly environment with plenty of opportunity for advancement. 

Overview:

We are on a mission to continually source and attract top talent. Because of this, we are consistently seeking candidates for current and future consideration. If you believe your skills, experience, and passion would be a great fit for Francesca’s, we encourage you to apply today!
At Francesca’s, our Key Holders are called Sales Leads. The successful Sales Lead candidate will have a strong emphasis on guest service, products and visual presentation. The Sales Team Lead must be an effective problem solver and possess an entrepreneurial spirit, as they are part of the leadership team. As part of the leadership team, they will lead a group of Team Members who are motivated to provide a superior guest experience to maximize sales through coaching and accountability. In partnership with the Boutique Team Leader and Assistant Team Leader, they are responsible for ensuring that sales goals are achieved by leading brand standards for our guest and our team.

Candidates must be able to work a flexible schedule according to the needs of the business, including evenings, weekends and holidays.

Responsibilities:

Leadership:

  • Assists the team by driving business results by maximizing daily sales plans, managing expenses and improving metrics through sales floor leadership, execution of francesca’s® training programs, and continuous coaching on and off the sales floor
  • Ability to act as a liaison between the Boutique Team Leader, Assistant Boutique Team Leader and the Boutique Team by using effective communication skills
  • Plans, delegates and follows up on expected tasks, assignments and activities to ensure expectations and objectives are met

People/Talent:

  • Establishes open, candid and trusting professional relationships with their team members
  • Assists in leading, developing and coaching team members to their fullest potential and prepare them for the next level of responsibility by utilizing company tools
  • Maintains a high degree of personal integrity and inspires team with the same values

Guest Experience:

  • Understands and leads the team in delivering “Our francesca’s® Promise” with our sales team and for our guests
  • Creates, supports and reinforces a proactive selling culture that focuses on building a confident and competent team in order to build a loyal guest following through clear and positive communication
  • Ability to focus, support and prepare the team to balance our guest experience with necessary operational tasks

Visual Merchandising:

  • Maintains a visually inspiring boutique that is compelling to guest by developing visual decision making skills and effective communication to our visual standards
  • Utilizes, leads and delivers our visual brand standards to present our unique product mix offering
  • Demonstrates a passion for fashion by understanding trends

Operations:

  • Understands, supports and enforces all company policies and procedures in a fair and consistent manner
  • Perform, supports and supervises boutique opening and closing procedures including bank deposits and securing the boutique
  • Protects the physical assets of the boutique by assisting with weekly audits, routine cycle counts and an annual physical inventory

Qualifications:

  • Minimum 1-2 years of experience in a specialty retail store
  • Demonstrates leadership and integrity with experience managing a staff of boutique team members
  • Excellent verbal and written communication skills
  • Strong merchandising and visual skills
  • Excellent organization skills; able to plan and execute tasks efficiently
  • Proactive and creative problem solving ability
  • Flexible and adaptable
  • Ability to multi-task and balance multiple priorities
  • Proficient computer skills in Microsoft Word, Excel and Outlook
  • Ability to work weekends, nights and holidays

Physical Requirements:

  • Ability to effectively maneuver around sales floor and stockroom, repetitive bending, prolonged standing, twisting, stooping, squatting and climbing
  • Must be able to work alone
  • Must be able to lift and carry up to 35 lbs

francesca’s® is an equal opportunity employer

francesca's® understands that it is our team members that contribute to our growth and we invite you to help us continue in our success!

External Field

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Key Holder

Abercrombie & Fitch

Waltham, MA
30+ days ago
Waltham, MA
30+ days ago

THE PROFILE

Abercrombie & Fitch Co. is a leading global specialty retailer of high-quality, casual apparel for men, women and kids with an active, youthful lifestyle under its Abercrombie & Fitch, abercrombie kids, and Hollister Co. brands. A&F was founded in 1892 and is based in New Albany, Ohio. A&F sells merchandise through retail stores in the United States, Canada, Europe, Asia, Mexico, and the Middle East. The Company also operates e-commerce websites at www. abercrombie.com, www. abercrombiekids.com, www.hollisterco.com

THE JOB

A Full-Time Key Holder helps drive the business through leadership and is actively involved in ensuring a differentiated customer experience. Key Holders should be assertive, analytical and trustworthy as a leader of a multi-million dollar business. They utilize applied learning to evolve as a business leader and improve store results. The Key Holder leads a team of associates to ensure operational tasks and procedures are successful as well as opening and closing routines are completed, all while keeping the customer at the center of everything we do.

WHAT IT TAKES

  • Adaptability / Flexibility
  • Stress Tolerance
  • Analytical Skills
  • Applied Learning
  • Assertiveness
  • Multi-Tasking
  • Work Ethic
  • Attention to Detail

WHAT YOU’LL DO 

  • Customer Experience
  • Store Presentation and Sales Floor
  • Communication
  • Asset Protection and Shrink
  • Policies and Procedures
  • Training and Development

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Posted

30+ days ago

Description

(PT) Key Holder 
This position reports to the Store Management Team
Position Summary
The Key Holder supports the Store Management team through performing daily store opening and closing operations. The Key Holder assumes responsibility of all store operations when Store Management personnel are out of the store.

 
Essential Job Responsibilities and Accountabilities
 
Models the Paper Source Customer Service Experience
  • Consistently perform and leads by example all three steps of the Customer Service Initiative (CREATE):
    • Connect with every customer by greeting them warmly, asking open-ended questions and engaging them in product related conversations.
    • Respond to customers’ immediate needs
    • Explore your customers’ needs and demonstrate products at the demo table, on the sales floor and at the custom print station.
    • ​Add relevant products to complete the project, take it to the next level and help with their whole checklist.
    • Thank every customer regardless of purchase.
    • Empower customers to complete their creative projects at home and build customer loyalty
  • Exhibits an attitude that is one of positive, can do and customer first with all customers.
  • Knowledgeable and proficient in technology in order to accurately and efficiently process customer transactions professionally and in compliance with the Paper Source policy; sales, returns, gift certificates, special orders, etc.
  • Maintain store operations and visual merchandising standards to ensure a ‘grand opening’ look and feel to our customers.
  • Resolve customer service related issues, elevating as needed to the Assistant or Store Manager.
Inspire customers through impressive product knowledge
  • Inspire our customers about Paper Source’s unique product offerings through product stories, understanding and selling of our core businesses such as cards and envelopes and custom printing.
  • Demonstrate consistent selling behaviors that inspire our customers towards a greater connection with our products through registration and selling of workshops and special events to achieve company goals.
  • Understand customers’ needs and projects to be able to make meaningful suggestions for additional purchases to achieve company goals.
  • Completes all required training modules and has a clear understanding of all available tools and resources to enhance the selling experience.
Executes consistent operational excellence
  • Execute opening and closing store procedures including paperwork to company standards.
  • Prepare daily agenda, communicates goals and delegates tasks to Customer Service Associates.
  • Manages inventory integrity procedures with accurate execution of receiving, restocking, transfers and reporting inventory discrepancies.
Drives sales and profitability through Key Performance Indicators and Manager on Duty Leadership
  • Sells the benefits associated with capturing email addresses in our customer registry.
  • Provide feedback to store management on customer requests, reaction to merchandise and store environment.
  • Utilizes company tools and works with customer to suggest add-ons to ensure store sales goals, departmental goals, conversion goals, workshop goals, and ADT and UPT goals are met.
  • Leads the sale floor ensuring proper employee zoning to maximize the business and in-store customer experience.
  • Communicates to the team, hourly sales and ADT goals during MOD shift along with results.
  • Motivates and inspired team to drive business through modeling consistent selling behaviors.
 

 
Requirements

PS16

  • Demonstrated passion for Paper Source, our products, and providing extraordinary customer service.
  • Arts and crafts background preferred with a minimum of 1 year supervisory experience in retail or service related industry.
  • Availability to work a flexible schedule to meet the needs of the business, which will require night and weekend shifts.
  • Ability to work with /around cleaning chemicals and various art supplies.
  • Ability to effectively maneuver around sales floor and stockroom. May include repetitive bending, prolonged standing, twisting, and lifting of up to 30 pounds.
  • Ability to prioritize tasks with an attention to detail while ensuring a customer first focus.
  • Exemplify professional and ethical behaviors; follow all Paper Source policy and procedures.
  • Develop a positive working relationship by appreciating and learning from fellow associates
Source: Paper Source