medical receptionist jobs

Near north shields, tyne tees
45Jobs Found

45 jobs found for medical receptionist jobs Near north shields, tyne tees

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Medical Receptionist 16.5 Hours

National Health Service

Chester Le Street, TT
1 day ago
Chester Le Street, TT
1 day ago

Medical Receptionist 16.5 Hours

Birtley Medical Group

The closing date is 16 March 2021

Job overview

Birtley Medical Group are looking for a medical receptionist to compliment our team. The post is for 16.5 hours per week, £9.11 per hour, working pattern is to be arranged at a later date.

To provide a point of contact for patients and act as a focal point of communication between patients and all members of the Primary Care Team.

Main duties of the job

The successful candidate will have previous medical receptionist experience, with great verbal communication and organisational skills.

Flexibility is imperative due to the nature of the role

About us

We are a large practice with approx 16,000 patients.

The team consists of:

6 partners, 7 salaried GP, 4 trainees, 4 Advanced nurse practitioner, 3 practice nurses, 4 HCA's, admin team & reception team.

We are a training practice and encourage staff to strive towards continued professional development

Job description

Job responsibilities

Medical Reception

Responsible to Reception Manager

Overall Objective To provide a point of contact for patients and act as a focal point of communication between patients and all members of the Primary Care Team.

Duties & Responsibilities of the Post

1. Reception Duties

Ensure that patients without appointments but who need urgent consultations are seen in a logical and non-disruptive manner and using appropriate care navigation skills

Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensure procedures are completed.

Advise patients of relevant charges for private services, accept payment and issue receipts for same.

Respond to all queries and requests for assistance from patients and other visitors.

Enter requests for home visits onto the computer, stating time received and including all relevant information and, where necessary, refer to the Doctors.

Ensure that requests for prescriptions are actioned where possible within two working days following practice protocol.

Action requests from practice clinical team members for patient ambulance transportation.

Direct patients to correct Consulting Room.

Ensure reception and waiting areas are kept neat and tidy.

Hand Signed Repeat Prescriptions to patients at their request.

Photocopying

Open and date stamp all post ready for postfiltering

Secure all patient notes, signed prescriptions, filing cabinets and key safe at end of day when required.

Open up premises at the start of day, set alarm to day function and make all necessary preparation to receive patients.

Secure premises at end of day; ensure the building is totally secured, internal lights off and alarm activated when required.

Ensure emails are checked on a daily basis

Make use of GP Teamnet

2. Management of Appointment Systems

Ensure total familiarity with all appointment systems in effect, including regular and incidental variations.

Book appointments and recalls ensuring sufficient information is recorded to retrieve computerised/paper medical record.

Monitor effectiveness of the system and ensure that action is taken to resolve any problems or effect variations as required.

Monitor patients in waiting room and advise of any delays

Issue and print repeat prescription requests in accordance with practice Repeat Prescribing Protocols.

Enter all New registrations and Temporary Resident patients onto the database

Ensure all workflow tasks are completed in a timely manner

Ensure all scanned documents are linked to appropriate problem header

Operation of telephone system

Receive and make calls as required. Divert calls and take messages as appropriate.

Ensure that the system is operational at the beginning of each day and switched over to night service and the answer phone operational at the end of the day.

Person Specification

Experience

Desirable

  • AMSPAR Medical Receptionist or Equivalent ECDL
  • Customer Care Previous Medical Receptionist
  • Experience Previous experience of working in Primary Care
  • Qualifications in Keyboard Skills Knowledge of Medical Terminology

Qualifications

Essential

  • Qualifications GCSE or equivalent grade A to C In English and Maths

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Birtley Medical Group

Address

Durham Road

Birtley

Chester Le Street

County Durham

DH3 2QT


Employer's website

http://birtleymedicalgroup.nhs.uk/

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Medical Receptionist

National Health Service

South Shields, TT
1 day ago
South Shields, TT
1 day ago

Medical Receptionist

Dr Haque, Haque & Islam

The closing date is 05 March 2021

Job overview

To be responsible for undertaking a wide range of reception duties and the provision of support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of repeat prescriptions, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

Main duties of the job

The candidate must be honest, reliable, and helpful and be capable of working autonomously or as part of a team.

About us

We are a small friendly but busy practice with two premises in South Shields. Consisting of 3 GPs, a Nurse Practitioner, Practice Nurse, Practice Manager and 7 Reception/Admin staff.

Job description

Job responsibilities

Maintaining and monitoring the practice appointment system

Process personal, telephone and e-requests for appointments

Answer incoming phone calls, transferring calls and dealing with the callers request appropriately

Signposting patients to the correct service

Processing of repeat prescriptions

Scanning of patient related documents and attaching scanned documents to patients healthcare records

Initiating contact with and responding to, requests from patients, team members and external agencies

Read code data on Emis Web system

Photocopying documentation as required

Data entry of newregistrations and relevant patient information as required

Input data into patient's healthcare records as necessary

Direct requests for information ie.SAR, insurance/solicitors letters and DVLA forms to relevant GP

Manage queries in an efficient manner

Support all clinical staff with general tasks as requested

Person Specification

Qualifications

Essential

  • Educated to GCSE level or equivalent
  • Experience of working with the general public
  • Good communication skills
  • Strong IT skills
  • Polite and confident

Desirable

  • Experience of using Emis Web computer system
  • Experience of working in a healthcare setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Dr Haque, Haque & Islam

Address

171 Wenlock Road

South Shields

Tyne and Wear

NE34 9BP


Employer's website

http://drhaquesurgery.nhs.uk/

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Medical Receptionist

National Health Service

Newcastle upon Tyne, TT
Today
Newcastle upon Tyne, TT
Today

Job Reference: 869-1812

Employer:
North of England Commissioning Support
Department:
Heaton Road Surgery
Location:
Newcastle upon Tyne
Salary:
Band 2

Heaton Road Surgery,

17-19 Heaton Road,

Newcastle upon Tyne, NE6 1SA

Telephone: (0191) 265 5911

x2 VACANCIES

Part Time Medical Receptionist - 25 hours per week.

Experience of working in a Primary Care or NHS setting is essential.

Permanent.

Salary – Band 2 - Dependent upon experience.

We are an Outstanding GP practice seeking a Medical Receptionist to join our existing team here at Heaton Road Surgery. The post holder will provide a wide range of administration services to patients and the practice team. The ability to relate to a broad spectrum of individuals and to handle queries and enquiries efficiently and professionally is essential. Experience of working in a Primary Care or NHS setting is essential.

You should have a flexible attitude to work and have the ability to organise work on your own initiative.

This post may be required to undertake evening or weekend work.

Informal enquiries welcomed to Maureen Stephenson, Team Leader or Pamela Slater, Patient Services Manager on 0191 2655911

Closing date for receipt of applications Friday 5th March 2021

Interviews will be held on a date to be confirmed.


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Medical Receptionist

National Health Service

Washington, TT
1 day ago
Washington, TT
1 day ago

Medical Receptionist

Dr Stephenson and Partners

The closing date is 19 March 2021

Job overview

We are looking to recruit:

2 x Medical Receptionists / Admin Assistant

19 HOURS PER WEEK per position

Salary dependent upon experience (£17,550 £17,901 pro rata)

6 weeks holiday pro rata

Main duties of the job

Candidate will ideally have knowledge of Emis Web, medical terminology and prescriptions and have a willingness to develop

About us

Dr Stephenson and Partners (12,500 patients) is a well organised training practice with an excellent reputation that employs a Team of Leaders philosophy which recognises the skills and interests of all our team members. We encourage and support personal development hoping the successful candidate can be trained and developed in line with our succession planning. We are forward thinking and put the patient at the centre of everything we do while ensuring flexible ways of working for the team trying to achieve a work/life balance. (No salaried member of staff works on their birthday!!)

We have an active patient participation group that is supportive and helps us design our services. Friends and Family test results always produce excellent comments from patients and they are very appreciative of our efforts.

Job description

Job responsibilities

    1. Responsibilities

  • To provide support to all clinical staff

  • To ensure computers are made ready, telephones diverted and re-diverted, rooms opened for surgeries to commence

  • Deal with all incoming and outgoing post

  • Enter updated patient information onto the practice clinical system

  • Receive telephone calls, take messages and respond to enquiries

  • Receive and deal with any requests for repeat medication as appropriate to the role

  • Deal with all ambulance booking requests

  • Ensure collection and distribution of any specimens received

  • Arrange and maintain appointment systems for the primary care team

  • booking and cancelling appointments where appropriate

  • Provide support to the attached staff, to ensure patients receive an efficient service

  • Responsible for dealing with actions required on path lab results and correspondence

    EXTRA DUTIES (sickness and annual leave cover when required)

  • Scanning

  • Holiday cover for Insurance, Coding, Prescriptions and secretarial duties

Person Specification

Knowledge and skills

Essential

  • Able to work well both individually and as part of a team.
  • Good keyboard skills.
  • Good general office software packages and able to utilise internet/email
  • Ability to maintain confidentiality/ security, be flexible and adaptable.
  • Enthusiasm, initiative and positive approach to career and personal development.
  • Sense of humour.

Experience

Essential

  • Previous experience of clerical procedures
  • Knowledge of EMIS Web
  • Previous GP practice experience

Desirable

  • Customer Service experience
  • Experience with prescription process and E-RS

Qualifications

Essential

  • GCSE Grade A to C in English and Maths
  • Either NVQ level 2 in Administration or NVQ level 3 in Customer Services

Desirable

  • Higher level qualification, e.g. RSA stage II or equivalent.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Dr Stephenson and Partners

Address

Victoria Road

Washington

Tyne And Wear

NE37 2PU


Employer's website

https://drstephensonconcord.nhs.uk/

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Medical Receptionist 37 Hours

National Health Service

Chester Le Street, TT
1 day ago
Chester Le Street, TT
1 day ago

Medical Receptionist 37 Hours

Birtley Medical Group

The closing date is 16 March 2021

Job overview

Birtley Medical Group are looking for a medical receptionist for 37 hours per week £9.11 per hour, working pattern to be confirmed to compliment our team.

To provide a point of contact for patients and act as a focal point of communication between patients and all members of the Primary Care Team.

Main duties of the job

The successful candidate will have previous medical receptionist experience, with great verbal communication and organisational skills.

Flexibility is imperative due to the nature of the role

About us

We are a large practice with approx 16,000 patients.

The team consists of:

6 partners, 7 salaried GP, 4 trainees, 4 Advanced nurse practitioner, 3 practice nurses, 4 HCA's, admin team & reception team.

We are a training practice and encourage staff to strive towards continued professional development

Job description

Job responsibilities

Medical Reception

Responsible to Reception Manager

Overall Objective To provide a point of contact for patients and act as a focal point of communication between patients and all members of the Primary Care Team.

Duties & Responsibilities of the Post

1. Reception Duties

Ensure that patients without appointments but who need urgent consultations are seen in a logical and non-disruptive manner and using appropriate care navigation skills

Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensure procedures are completed.

Advise patients of relevant charges for private services, accept payment and issue receipts for same.

Respond to all queries and requests for assistance from patients and other visitors.

Enter requests for home visits onto the computer, stating time received and including all relevant information and, where necessary, refer to the Doctors.

Ensure that requests for prescriptions are actioned where possible within two working days following practice protocol.

Action requests from practice clinical team members for patient ambulance transportation.

Direct patients to correct Consulting Room.

Ensure reception and waiting areas are kept neat and tidy.

Hand Signed Repeat Prescriptions to patients at their request.

Photocopying

Open and date stamp all post ready for postfiltering

Secure all patient notes, signed prescriptions, filing cabinets and key safe at end of day when required.

Open up premises at the start of day, set alarm to day function and make all necessary preparation to receive patients.

Secure premises at end of day; ensure the building is totally secured, internal lights off and alarm activated when required.

Ensure emails are checked on a daily basis

Make use of GP Teamnet

2. Management of Appointment Systems

Ensure total familiarity with all appointment systems in effect, including regular and incidental variations.

Book appointments and recalls ensuring sufficient information is recorded to retrieve computerised/paper medical record.

Monitor effectiveness of the system and ensure that action is taken to resolve any problems or effect variations as required.

Monitor patients in waiting room and advise of any delays

Issue and print repeat prescription requests in accordance with practice Repeat Prescribing Protocols.

Enter all New registrations and Temporary Resident patients onto the database

Ensure all workflow tasks are completed in a timely manner

Ensure all scanned documents are linked to appropriate problem header

Operation of telephone system

Receive and make calls as required. Divert calls and take messages as appropriate.

Ensure that the system is operational at the beginning of each day and switched over to night service and the answer phone operational at the end of the day.

Person Specification

Experience

Desirable

  • AMSPAR Medical Receptionist or Equivalent ECDL
  • Customer Care Previous Medical Receptionist
  • Experience Previous experience of working in Primary Care
  • Qualifications in Keyboard Skills Knowledge of Medical Terminology

Qualifications

Essential

  • Qualifications GCSE or equivalent grade A to C In English and Maths

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Birtley Medical Group

Address

Durham Road

Birtley

Chester Le Street

County Durham

DH3 2QT


Employer's website

http://birtleymedicalgroup.nhs.uk/

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Medical Receptionist

National Health Service

Newcastle Upon Tyne, TT
6 days ago
Newcastle Upon Tyne, TT
6 days ago

Medical Receptionist

Dilston Medical Centre

The closing date is 12 March 2021

Job overview

Dilston Medical Centre is a busy but very friendly GP practice located in Fenham, Newcastle and has just under 9,000 patients on its register. We are looking to recruit an experienced receptionist to join our friendly Reception team.

The post will be 37.5 hours between 7am and 6.30pm and spread over 4/5 days the practice offers early opening hours several mornings a week.

The successful candidate must have previous GP reception experience and be familiar with SystmOne.

Our frontline staff are usually the first point of contact for patients therefore excellent customer service, literacy and communication skills are essential.

Applicants should be highly motivated who can show initiative within their work and have the ability to work independently.

Main duties of the job

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Process appointment requests from patients by telephone and face to face

    Process appointment requests from Doctors, Nurses and Health Care Professionals

      Deal with visit requests

        Registrations of new patients computer data entry and medical records

          Process patients change of address computer data and medical records

            Process repeat prescription request in accordance with Practice guidelines

                About us

                Dilston Medical Centre has 2 GP Partners and a Salaried GP. We also employ a Clinical Team, including an Advanced Practitioner, Nurse Practitioner, Practice Nurses and HCA. The admin and reception team work varied hours and overall the Practice is managed by a Practice Manager and Deputy Practice Manager.

                The practice is open Monday to Friday with Extended Hours on a Tuesday and Wednesday morning. We run a variety of clinics inhouse and have nearly 9000 patients, who speak over 75 languages.

                Inhouse training and social events are held regularly (pre Covid) and there is a very supportive team in situ to help the new appointee feel at ease very quickly.

                Job description

                Job responsibilities

                Dilston Medical Centre

                Job Description

                JOB TITLE: Receptionist

                REPORTS TO: Senior Administrator

                HOURS: 37.5 hours per week

                Job Summary:

                Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

                Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

                Job Responsibilities:

                Administration

                • To have a thorough knowledge of all Practice procedures.
                • To work in accordance of written protocols
                • Filing, scanning & coding post into medical records
                • Photocopy as requested
                • General administration duties as necessary

                Reception

                • Greeting and receiving patients and visitors
                • Providing completed repeat prescriptions to patient
                • GDPR compliance to ensure Patient confidentiality
                • Cover all reception duties as necessary

                Appointments

                • Process appointment requests from patients by telephone and face to face
                • Process appointment requests from Doctors, Nurses and Health Care Professionals
                • Deal with visit requests

                Computer

                • Excellent IT skills
                • Registrations of new patients computer data entry and medical records
                • Process patients change of address computer data and medical records
                • Process repeat prescription request in accordance with Practice guidelines

                Telephone

                • An excellent and professional telephone manner at all times

                Other Tasks

                • Ensure building security have thorough knowledge of doors/windows/alarm.
                • Any other tasks allocated by managers

                Confidentiality:

                • In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
                • In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
                • Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

                Health & Safety:

                The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

                • Using personal security systems within the workplace according to Practice guidelines
                • Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
                • Making effective use of training to update knowledge and skills
                • Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
                • Reporting potential risks identified

                Equality and Diversity:

                The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

                • Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
                • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
                • Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

                Personal/Professional Development:

                The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

                • Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
                • Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
                • Undertake all mandatory training in a timely manner

                Quality:

                The post-holder will strive to maintain quality within the Practice, and will:

                • Alert other team members to issues of quality and risk
                • Assess own performance and take accountability for own actions, either directly or under supervision
                • Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
                • Work effectively with individuals in other agencies to meet patient needs
                • Effectively manage own time, workload and resources

                Communication:

                The post-holder should recognize the importance of effective communication within the team and will strive to:

                • Communicate effectively with other team members
                • Communicate effectively with patients and carers
                • Recognise peoples needs for alternative methods of communication and respond accordingly

                09 February 2021

                Person Specification

                Qualifications

                Essential

                • Previous Experience of working within a General Practice Reception environment
                • Experience of using own initiative/multi tasking
                • Experience of excellent customer service
                • Practical experience of SystmOne recording systems
                • Good standard of general education
                • Adaptability
                • Ability to make yourself compatible within the Team, and work effectively as a team member.
                • Self motivated/resourceful
                • Flexibility/available to work flexible hours demanded by the job
                • Confidentiality, integrity and honesty

                Desirable

                • GCSE Mathematics
                • GCSE English
                • Negotiation and conflict management
                • Problem solving skills
                • Interpersonal skills
                • Planning and organising skills
                • Performing under pressure/ ability to remain calm, controlled and professional

                Disclosure and Barring Service Check

                This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

                Employer details

                Employer name

                Dilston Medical Centre

                Address

                23 Dilston Road

                Fenham

                Newcastle Upon Tyne

                NE4 5AB


                Employer's website

                http://dilstonmedical.nhs.uk/

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                Medical Receptionist

                National Health Service

                Newcastle upon Tyne, TT
                Today
                Newcastle upon Tyne, TT
                Today

                Medical Receptionist

                Mallard Medical Practice

                The closing date is 05 March 2021

                Job overview

                Mallard Medical Practice is a busy but very friendly GP practice located in Killingworth, North Tyneside and has just under 5,000 patients on its register. We are looking to recruit an experienced receptionist to join our friendly Reception team.

                We are looking to recruit quickly to replace a staff member leaving for a career oppurtunity. Interviews are likely to be held week commencing 8th March.

                The post will be 33.5 hours between 8am and 6pm (occasional late clinic until 8pm in the future) and spread over 5 days. We are hoping the successful candidate can provide Full days Monday and Fridays with shorter shifts from Tues-Thurs.

                The successful candidate must have previous GP reception experience.

                Our frontline staff are usually the first point of contact for patients therefore excellent customer service, literacy and communication skills are essential.

                Applicants should be highly motivated who can show initiative within their work and have the ability to work independently.

                Main duties of the job

                Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

                Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

                Process appointment requests from patients by telephone and face to face

                  Process appointment requests from Doctors, Nurses and Health Care Professionals

                    Deal with visit requests

                      Registrations of new patients computer data entry and medical records

                        Process patients change of address computer data and medical records

                          Process repeat prescription request in accordance with Practice guidelines

                          About us

                          Mallard Medical Practice has 3 GP Partners and 2 Salaried GPs. We also employ a Clinical Team, including Practice Nurses and HCAs. The admin and reception team work varied hours and overall the Practice is managed by two Co-Practice Managers.

                          The practice is open Monday to Friday with Extended Hours on a Tuesday evening. We run a variety of clinics inhouse and have nearly 5000 patients.

                          Inhouse training and social events are held regularly (pre Covid) and there is a very supportive team in situ to help the new appointee feel at ease very quickly.

                          Job description

                          Job responsibilities

                          Job responsibilities

                          Mallard Medical Practice

                          Job Description

                          JOB TITLE: Receptionist

                          REPORTS TO: Reception Manager

                          HOURS: 33.5 hours per week

                          Job Summary:

                          Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

                          Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

                          Job Responsibilities:

                          Administration

                          • To have a thorough knowledge of all Practice procedures.
                          • To work in accordance of written protocols
                          • Filing, scanning & coding post into medical records
                          • Photocopy as requested
                          • General administration duties as necessary
                          • To perform audio typing for GP dictations

                          Reception

                          • Greeting and receiving patients and visitors
                          • Providing completed repeat prescriptions to patient
                          • GDPR compliance to ensure Patient confidentiality
                          • Cover all reception duties as necessary

                          Appointments

                          • Process appointment requests from patients by telephone and face to face
                          • Process appointment requests from Doctors, Nurses and Health Care Professionals
                          • Deal with visit requests

                          Computer

                          • Excellent IT skills
                          • Registrations of new patients computer data entry and medical records
                          • Process patients change of address computer data and medical records
                          • Process repeat prescription request in accordance with Practice guidelines

                          Telephone

                          • An excellent and professional telephone manner at all times

                          Other Tasks

                          • Ensure building security have thorough knowledge of doors/windows/alarm.
                          • Any other tasks allocated by managers

                          Confidentiality:

                          • In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
                          • In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
                          • Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

                          Health & Safety:

                          The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

                          • Using personal security systems within the workplace according to Practice guidelines
                          • Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
                          • Making effective use of training to update knowledge and skills
                          • Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
                          • Reporting potential risks identified

                          Equality and Diversity:

                          The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

                          • Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
                          • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
                          • Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

                          Personal/Professional Development:

                          The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

                          • Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
                          • Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
                          • Undertake all mandatory training in a timely manner

                          Quality:

                          The post-holder will strive to maintain quality within the Practice, and will:

                          • Alert other team members to issues of quality and risk
                          • Assess own performance and take accountability for own actions, either directly or under supervision
                          • Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
                          • Work effectively with individuals in other agencies to meet patient needs
                          • Effectively manage own time, workload and resources

                          Communication:

                          The post-holder should recognize the importance of effective communication within the team and will strive to:

                          • Communicate effectively with other team members
                          • Communicate effectively with patients and carers
                          • Recognise peoples needs for alternative methods of communication and respond accordingly

                          Person Specification

                          Qualifications

                          Essential

                          • Previous Experience of working within a General Practice Reception environment
                          • Experience of using own initiative/multi tasking
                          • Experience of excellent customer service
                          • Practical experience of clinical recording systems
                          • Good standard of general education
                          • Adaptability
                          • Ability to make yourself compatible within the Team, and work effectively as a team member.
                          • Self motivated/resourceful
                          • Flexibility/available to work flexible hours demanded by the job
                          • Confidentiality, integrity and honesty

                          Desirable

                          • GCSE Mathematics
                          • GCSE English
                          • Negotiation and conflict management
                          • Problem solving skills
                          • Interpersonal skills
                          • Planning and organising skills
                          • Performing under pressure/ ability to remain calm, controlled and professional

                          Disclosure and Barring Service Check

                          This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

                          Employer details

                          Employer name

                          Mallard Medical Practice

                          Address

                          Killingworth Health Centre

                          Killingworth

                          Newcastle upon Tyne

                          NE12 6HS


                          Employer's website

                          https://www.mallardmedicalpractice.co.uk/

                          Job Type

                          full-time

                          Posted

                          1 day ago

                          Description

                          Medical Receptionist 16.5 Hours

                          Birtley Medical Group

                          The closing date is 16 March 2021

                          Job overview

                          Birtley Medical Group are looking for a medical receptionist to compliment our team. The post is for 16.5 hours per week, £9.11 per hour, working pattern is to be arranged at a later date.

                          To provide a point of contact for patients and act as a focal point of communication between patients and all members of the Primary Care Team.

                          Main duties of the job

                          The successful candidate will have previous medical receptionist experience, with great verbal communication and organisational skills.

                          Flexibility is imperative due to the nature of the role

                          About us

                          We are a large practice with approx 16,000 patients.

                          The team consists of:

                          6 partners, 7 salaried GP, 4 trainees, 4 Advanced nurse practitioner, 3 practice nurses, 4 HCA's, admin team & reception team.

                          We are a training practice and encourage staff to strive towards continued professional development

                          Job description

                          Job responsibilities

                          Medical Reception

                          Responsible to Reception Manager

                          Overall Objective To provide a point of contact for patients and act as a focal point of communication between patients and all members of the Primary Care Team.

                          Duties & Responsibilities of the Post

                          1. Reception Duties

                          Ensure that patients without appointments but who need urgent consultations are seen in a logical and non-disruptive manner and using appropriate care navigation skills

                          Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensure procedures are completed.

                          Advise patients of relevant charges for private services, accept payment and issue receipts for same.

                          Respond to all queries and requests for assistance from patients and other visitors.

                          Enter requests for home visits onto the computer, stating time received and including all relevant information and, where necessary, refer to the Doctors.

                          Ensure that requests for prescriptions are actioned where possible within two working days following practice protocol.

                          Action requests from practice clinical team members for patient ambulance transportation.

                          Direct patients to correct Consulting Room.

                          Ensure reception and waiting areas are kept neat and tidy.

                          Hand Signed Repeat Prescriptions to patients at their request.

                          Photocopying

                          Open and date stamp all post ready for postfiltering

                          Secure all patient notes, signed prescriptions, filing cabinets and key safe at end of day when required.

                          Open up premises at the start of day, set alarm to day function and make all necessary preparation to receive patients.

                          Secure premises at end of day; ensure the building is totally secured, internal lights off and alarm activated when required.

                          Ensure emails are checked on a daily basis

                          Make use of GP Teamnet

                          2. Management of Appointment Systems

                          Ensure total familiarity with all appointment systems in effect, including regular and incidental variations.

                          Book appointments and recalls ensuring sufficient information is recorded to retrieve computerised/paper medical record.

                          Monitor effectiveness of the system and ensure that action is taken to resolve any problems or effect variations as required.

                          Monitor patients in waiting room and advise of any delays

                          Issue and print repeat prescription requests in accordance with practice Repeat Prescribing Protocols.

                          Enter all New registrations and Temporary Resident patients onto the database

                          Ensure all workflow tasks are completed in a timely manner

                          Ensure all scanned documents are linked to appropriate problem header

                          Operation of telephone system

                          Receive and make calls as required. Divert calls and take messages as appropriate.

                          Ensure that the system is operational at the beginning of each day and switched over to night service and the answer phone operational at the end of the day.

                          Person Specification

                          Experience

                          Desirable

                          • AMSPAR Medical Receptionist or Equivalent ECDL
                          • Customer Care Previous Medical Receptionist
                          • Experience Previous experience of working in Primary Care
                          • Qualifications in Keyboard Skills Knowledge of Medical Terminology

                          Qualifications

                          Essential

                          • Qualifications GCSE or equivalent grade A to C In English and Maths

                          Disclosure and Barring Service Check

                          This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

                          Employer details

                          Employer name

                          Birtley Medical Group

                          Address

                          Durham Road

                          Birtley

                          Chester Le Street

                          County Durham

                          DH3 2QT


                          Employer's website

                          http://birtleymedicalgroup.nhs.uk/