Birtley Medical Group are looking for a medical receptionist to compliment our team. The post is for 16.5 hours per week, £9.11 per hour, working pattern is to be arranged at a later date.
To provide a point of contact for patients and act as a focal point of communication between patients and all members of the Primary Care Team.
The successful candidate will have previous medical receptionist experience, with great verbal communication and organisational skills.
Flexibility is imperative due to the nature of the role
We are a large practice with approx 16,000 patients.
The team consists of:
6 partners, 7 salaried GP, 4 trainees, 4 Advanced nurse practitioner, 3 practice nurses, 4 HCA's, admin team & reception team.
We are a training practice and encourage staff to strive towards continued professional development
Medical Reception
Responsible to Reception Manager
Overall Objective To provide a point of contact for patients and act as a focal point of communication between patients and all members of the Primary Care Team.
Duties & Responsibilities of the Post
1. Reception Duties
Ensure that patients without appointments but who need urgent consultations are seen in a logical and non-disruptive manner and using appropriate care navigation skills
Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensure procedures are completed.
Advise patients of relevant charges for private services, accept payment and issue receipts for same.
Respond to all queries and requests for assistance from patients and other visitors.
Enter requests for home visits onto the computer, stating time received and including all relevant information and, where necessary, refer to the Doctors.
Ensure that requests for prescriptions are actioned where possible within two working days following practice protocol.
Action requests from practice clinical team members for patient ambulance transportation.
Direct patients to correct Consulting Room.
Ensure reception and waiting areas are kept neat and tidy.
Hand Signed Repeat Prescriptions to patients at their request.
Photocopying
Open and date stamp all post ready for postfiltering
Secure all patient notes, signed prescriptions, filing cabinets and key safe at end of day when required.
Open up premises at the start of day, set alarm to day function and make all necessary preparation to receive patients.
Secure premises at end of day; ensure the building is totally secured, internal lights off and alarm activated when required.
Ensure emails are checked on a daily basis
Make use of GP Teamnet
2. Management of Appointment Systems
Ensure total familiarity with all appointment systems in effect, including regular and incidental variations.
Book appointments and recalls ensuring sufficient information is recorded to retrieve computerised/paper medical record.
Monitor effectiveness of the system and ensure that action is taken to resolve any problems or effect variations as required.
Monitor patients in waiting room and advise of any delays
Issue and print repeat prescription requests in accordance with practice Repeat Prescribing Protocols.
Enter all New registrations and Temporary Resident patients onto the database
Ensure all workflow tasks are completed in a timely manner
Ensure all scanned documents are linked to appropriate problem header
Operation of telephone system
Receive and make calls as required. Divert calls and take messages as appropriate.
Ensure that the system is operational at the beginning of each day and switched over to night service and the answer phone operational at the end of the day.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Birtley Medical Group
Durham Road
Birtley
Chester Le Street
County Durham
DH3 2QT
To be responsible for undertaking a wide range of reception duties and the provision of support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of repeat prescriptions, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
The candidate must be honest, reliable, and helpful and be capable of working autonomously or as part of a team.
We are a small friendly but busy practice with two premises in South Shields. Consisting of 3 GPs, a Nurse Practitioner, Practice Nurse, Practice Manager and 7 Reception/Admin staff.
Maintaining and monitoring the practice appointment system
Process personal, telephone and e-requests for appointments
Answer incoming phone calls, transferring calls and dealing with the callers request appropriately
Signposting patients to the correct service
Processing of repeat prescriptions
Scanning of patient related documents and attaching scanned documents to patients healthcare records
Initiating contact with and responding to, requests from patients, team members and external agencies
Read code data on Emis Web system
Photocopying documentation as required
Data entry of newregistrations and relevant patient information as required
Input data into patient's healthcare records as necessary
Direct requests for information ie.SAR, insurance/solicitors letters and DVLA forms to relevant GP
Manage queries in an efficient manner
Support all clinical staff with general tasks as requested
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Dr Haque, Haque & Islam
171 Wenlock Road
South Shields
Tyne and Wear
NE34 9BP
Heaton Road Surgery,
17-19 Heaton Road,
Newcastle upon Tyne, NE6 1SA
Telephone: (0191) 265 5911
x2 VACANCIES
Part Time Medical Receptionist - 25 hours per week.
Experience of working in a Primary Care or NHS setting is essential.
Permanent.
Salary – Band 2 - Dependent upon experience.
We are an Outstanding GP practice seeking a Medical Receptionist to join our existing team here at Heaton Road Surgery. The post holder will provide a wide range of administration services to patients and the practice team. The ability to relate to a broad spectrum of individuals and to handle queries and enquiries efficiently and professionally is essential. Experience of working in a Primary Care or NHS setting is essential.
You should have a flexible attitude to work and have the ability to organise work on your own initiative.
This post may be required to undertake evening or weekend work.
Informal enquiries welcomed to Maureen Stephenson, Team Leader or Pamela Slater, Patient Services Manager on 0191 2655911
Closing date for receipt of applications Friday 5th March 2021
Interviews will be held on a date to be confirmed.
We are looking to recruit:
2 x Medical Receptionists / Admin Assistant
19 HOURS PER WEEK per position
Salary dependent upon experience (£17,550 £17,901 pro rata)
6 weeks holiday pro rata
Candidate will ideally have knowledge of Emis Web, medical terminology and prescriptions and have a willingness to develop
Dr Stephenson and Partners (12,500 patients) is a well organised training practice with an excellent reputation that employs a Team of Leaders philosophy which recognises the skills and interests of all our team members. We encourage and support personal development hoping the successful candidate can be trained and developed in line with our succession planning. We are forward thinking and put the patient at the centre of everything we do while ensuring flexible ways of working for the team trying to achieve a work/life balance. (No salaried member of staff works on their birthday!!)
We have an active patient participation group that is supportive and helps us design our services. Friends and Family test results always produce excellent comments from patients and they are very appreciative of our efforts.
Responsibilities
To provide support to all clinical staff
To ensure computers are made ready, telephones diverted and re-diverted, rooms opened for surgeries to commence
Deal with all incoming and outgoing post
Enter updated patient information onto the practice clinical system
Receive telephone calls, take messages and respond to enquiries
Receive and deal with any requests for repeat medication as appropriate to the role
Deal with all ambulance booking requests
Ensure collection and distribution of any specimens received
Arrange and maintain appointment systems for the primary care team
booking and cancelling appointments where appropriate
Provide support to the attached staff, to ensure patients receive an efficient service
Responsible for dealing with actions required on path lab results and correspondence
EXTRA DUTIES (sickness and annual leave cover when required)
Scanning
Holiday cover for Insurance, Coding, Prescriptions and secretarial duties
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Dr Stephenson and Partners
Victoria Road
Washington
Tyne And Wear
NE37 2PU
Birtley Medical Group are looking for a medical receptionist for 37 hours per week £9.11 per hour, working pattern to be confirmed to compliment our team.
To provide a point of contact for patients and act as a focal point of communication between patients and all members of the Primary Care Team.
The successful candidate will have previous medical receptionist experience, with great verbal communication and organisational skills.
Flexibility is imperative due to the nature of the role
We are a large practice with approx 16,000 patients.
The team consists of:
6 partners, 7 salaried GP, 4 trainees, 4 Advanced nurse practitioner, 3 practice nurses, 4 HCA's, admin team & reception team.
We are a training practice and encourage staff to strive towards continued professional development
Medical Reception
Responsible to Reception Manager
Overall Objective To provide a point of contact for patients and act as a focal point of communication between patients and all members of the Primary Care Team.
Duties & Responsibilities of the Post
1. Reception Duties
Ensure that patients without appointments but who need urgent consultations are seen in a logical and non-disruptive manner and using appropriate care navigation skills
Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensure procedures are completed.
Advise patients of relevant charges for private services, accept payment and issue receipts for same.
Respond to all queries and requests for assistance from patients and other visitors.
Enter requests for home visits onto the computer, stating time received and including all relevant information and, where necessary, refer to the Doctors.
Ensure that requests for prescriptions are actioned where possible within two working days following practice protocol.
Action requests from practice clinical team members for patient ambulance transportation.
Direct patients to correct Consulting Room.
Ensure reception and waiting areas are kept neat and tidy.
Hand Signed Repeat Prescriptions to patients at their request.
Photocopying
Open and date stamp all post ready for postfiltering
Secure all patient notes, signed prescriptions, filing cabinets and key safe at end of day when required.
Open up premises at the start of day, set alarm to day function and make all necessary preparation to receive patients.
Secure premises at end of day; ensure the building is totally secured, internal lights off and alarm activated when required.
Ensure emails are checked on a daily basis
Make use of GP Teamnet
2. Management of Appointment Systems
Ensure total familiarity with all appointment systems in effect, including regular and incidental variations.
Book appointments and recalls ensuring sufficient information is recorded to retrieve computerised/paper medical record.
Monitor effectiveness of the system and ensure that action is taken to resolve any problems or effect variations as required.
Monitor patients in waiting room and advise of any delays
Issue and print repeat prescription requests in accordance with practice Repeat Prescribing Protocols.
Enter all New registrations and Temporary Resident patients onto the database
Ensure all workflow tasks are completed in a timely manner
Ensure all scanned documents are linked to appropriate problem header
Operation of telephone system
Receive and make calls as required. Divert calls and take messages as appropriate.
Ensure that the system is operational at the beginning of each day and switched over to night service and the answer phone operational at the end of the day.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Birtley Medical Group
Durham Road
Birtley
Chester Le Street
County Durham
DH3 2QT
Dilston Medical Centre is a busy but very friendly GP practice located in Fenham, Newcastle and has just under 9,000 patients on its register. We are looking to recruit an experienced receptionist to join our friendly Reception team.
The post will be 37.5 hours between 7am and 6.30pm and spread over 4/5 days the practice offers early opening hours several mornings a week.
The successful candidate must have previous GP reception experience and be familiar with SystmOne.
Our frontline staff are usually the first point of contact for patients therefore excellent customer service, literacy and communication skills are essential.
Applicants should be highly motivated who can show initiative within their work and have the ability to work independently.
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Process appointment requests from patients by telephone and face to face
Process appointment requests from Doctors, Nurses and Health Care Professionals
Deal with visit requests
Registrations of new patients computer data entry and medical records
Process patients change of address computer data and medical records
Process repeat prescription request in accordance with Practice guidelines
Dilston Medical Centre has 2 GP Partners and a Salaried GP. We also employ a Clinical Team, including an Advanced Practitioner, Nurse Practitioner, Practice Nurses and HCA. The admin and reception team work varied hours and overall the Practice is managed by a Practice Manager and Deputy Practice Manager.
The practice is open Monday to Friday with Extended Hours on a Tuesday and Wednesday morning. We run a variety of clinics inhouse and have nearly 9000 patients, who speak over 75 languages.
Inhouse training and social events are held regularly (pre Covid) and there is a very supportive team in situ to help the new appointee feel at ease very quickly.
Dilston Medical Centre
Job Description
JOB TITLE: Receptionist
REPORTS TO: Senior Administrator
HOURS: 37.5 hours per week
Job Summary:
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Job Responsibilities:
Administration
Reception
Appointments
Computer
Telephone
Other Tasks
Confidentiality:
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:
Quality:
The post-holder will strive to maintain quality within the Practice, and will:
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
09 February 2021
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Dilston Medical Centre
23 Dilston Road
Fenham
Newcastle Upon Tyne
NE4 5AB
Mallard Medical Practice is a busy but very friendly GP practice located in Killingworth, North Tyneside and has just under 5,000 patients on its register. We are looking to recruit an experienced receptionist to join our friendly Reception team.
We are looking to recruit quickly to replace a staff member leaving for a career oppurtunity. Interviews are likely to be held week commencing 8th March.
The post will be 33.5 hours between 8am and 6pm (occasional late clinic until 8pm in the future) and spread over 5 days. We are hoping the successful candidate can provide Full days Monday and Fridays with shorter shifts from Tues-Thurs.
The successful candidate must have previous GP reception experience.
Our frontline staff are usually the first point of contact for patients therefore excellent customer service, literacy and communication skills are essential.
Applicants should be highly motivated who can show initiative within their work and have the ability to work independently.
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Process appointment requests from patients by telephone and face to face
Process appointment requests from Doctors, Nurses and Health Care Professionals
Deal with visit requests
Registrations of new patients computer data entry and medical records
Process patients change of address computer data and medical records
Process repeat prescription request in accordance with Practice guidelines
Mallard Medical Practice has 3 GP Partners and 2 Salaried GPs. We also employ a Clinical Team, including Practice Nurses and HCAs. The admin and reception team work varied hours and overall the Practice is managed by two Co-Practice Managers.
The practice is open Monday to Friday with Extended Hours on a Tuesday evening. We run a variety of clinics inhouse and have nearly 5000 patients.
Inhouse training and social events are held regularly (pre Covid) and there is a very supportive team in situ to help the new appointee feel at ease very quickly.
Job responsibilities
Mallard Medical Practice
Job Description
JOB TITLE: Receptionist
REPORTS TO: Reception Manager
HOURS: 33.5 hours per week
Job Summary:
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Job Responsibilities:
Administration
Reception
Appointments
Computer
Telephone
Other Tasks
Confidentiality:
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:
Quality:
The post-holder will strive to maintain quality within the Practice, and will:
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Mallard Medical Practice
Killingworth Health Centre
Killingworth
Newcastle upon Tyne
NE12 6HS
Job Type
full-time
Posted
1 day ago
Birtley Medical Group are looking for a medical receptionist to compliment our team. The post is for 16.5 hours per week, £9.11 per hour, working pattern is to be arranged at a later date.
To provide a point of contact for patients and act as a focal point of communication between patients and all members of the Primary Care Team.
The successful candidate will have previous medical receptionist experience, with great verbal communication and organisational skills.
Flexibility is imperative due to the nature of the role
We are a large practice with approx 16,000 patients.
The team consists of:
6 partners, 7 salaried GP, 4 trainees, 4 Advanced nurse practitioner, 3 practice nurses, 4 HCA's, admin team & reception team.
We are a training practice and encourage staff to strive towards continued professional development
Medical Reception
Responsible to Reception Manager
Overall Objective To provide a point of contact for patients and act as a focal point of communication between patients and all members of the Primary Care Team.
Duties & Responsibilities of the Post
1. Reception Duties
Ensure that patients without appointments but who need urgent consultations are seen in a logical and non-disruptive manner and using appropriate care navigation skills
Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensure procedures are completed.
Advise patients of relevant charges for private services, accept payment and issue receipts for same.
Respond to all queries and requests for assistance from patients and other visitors.
Enter requests for home visits onto the computer, stating time received and including all relevant information and, where necessary, refer to the Doctors.
Ensure that requests for prescriptions are actioned where possible within two working days following practice protocol.
Action requests from practice clinical team members for patient ambulance transportation.
Direct patients to correct Consulting Room.
Ensure reception and waiting areas are kept neat and tidy.
Hand Signed Repeat Prescriptions to patients at their request.
Photocopying
Open and date stamp all post ready for postfiltering
Secure all patient notes, signed prescriptions, filing cabinets and key safe at end of day when required.
Open up premises at the start of day, set alarm to day function and make all necessary preparation to receive patients.
Secure premises at end of day; ensure the building is totally secured, internal lights off and alarm activated when required.
Ensure emails are checked on a daily basis
Make use of GP Teamnet
2. Management of Appointment Systems
Ensure total familiarity with all appointment systems in effect, including regular and incidental variations.
Book appointments and recalls ensuring sufficient information is recorded to retrieve computerised/paper medical record.
Monitor effectiveness of the system and ensure that action is taken to resolve any problems or effect variations as required.
Monitor patients in waiting room and advise of any delays
Issue and print repeat prescription requests in accordance with practice Repeat Prescribing Protocols.
Enter all New registrations and Temporary Resident patients onto the database
Ensure all workflow tasks are completed in a timely manner
Ensure all scanned documents are linked to appropriate problem header
Operation of telephone system
Receive and make calls as required. Divert calls and take messages as appropriate.
Ensure that the system is operational at the beginning of each day and switched over to night service and the answer phone operational at the end of the day.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Birtley Medical Group
Durham Road
Birtley
Chester Le Street
County Durham
DH3 2QT