Medical Receptionist

Quayside Medical Practice

The closing date is 08 March 2021

Job overview

We are looking for a Medical Receptionist to join our busy, friendly and forward thinking practice with a CQC rating of overall Good and outstanding in Care (May 2019)

Essential skills include excellent communication and telephone manner, a willingness to learn with the ability to use your own initiative, along with the desire to go the extra mile for our patients.

The position offers 20 hours per week - 2.30pm to 6.30pm Monday - Friday.

Flexibility is imperative to cover for annual leave and sickness.

Main duties of the job

The successful candidate will have previous medical reception experience with excellent verbal communication and organisational skills and have a positive and friendly image to patients and other visitors.

About us

You will be working alongside 2 GP Partners, 1 Practice Nurse and 1 HCA. We are a training practice and encourage staff to strive towards continued professional development.

Job description

Job responsibilities

JOB DESCRIPTION

JOB TITLE: RECEPTIONIST

REPORTS TO: RECEPTION SUPERVISOR/PRACTICE MANAGER

HOURS: Hours per week 20 hours Monday to Friday.

Job Summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors and professionals, either in person or via the telephone

Job Responsibilities:

Administration

• To have a thorough knowledge of all Practice procedures.
• To work in accordance of written protocols
• Pulling/filing notes and update, or for information, as necessary
• Filing, record keeping and distribution of documents is undertaken accurately, efficiently and promptly.
• Photocopy as requested
• Setting out letters, new prescriptions and repeat prescriptions for checking by the doctor before collection.
• Receiving messages for doctors, nurses, primary and secondary health care workers and professionals.

Reception

• Receiving and routing patients, consulting with members of practice team.
• Answering general enquiries, explaining Practice procedures.
• Handing completed repeat prescriptions to patient and checking names and address.
• Be able to cover all reception positions as necessary.
• Ensure that the surgery premises are kept clean and tidy.
• Receiving and recording requests for home visits.

Appointments

• Distributing patients records to the clinician for their surgeries and ensuring that the records for any patients with or without appointments are available to the clinician, when the patient is seen.
• Making new and follow up appointments and receiving requests for repeat prescriptions.
• Process appointment requests for today & future appointments from patients by telephone and in person.
• Deal with visits requests

Computer

• Registrations of new patients computer data entry and medical records.
• Process patients change of address computer data and medical records (have knowledge of practice area.)
• Process repeat prescription request in accordance with practice guidelines.
• Maintain computer records accurately as per Practice procedure.
• Scanning documents as per Docman procedure

Telephone

• Have working knowledge of the telephone system, during and after hours.
• Restoring telephone and computer services.

Other Tasks

• Clear rooms after surgeries
• Ensure that an adequate supply of stationery is available in the consulting rooms and the reception area.
• Ensure building security have thorough knowledge of doors, windows, heating, ventilation and alarm systems.
• Provide drinks and refreshments for colleagues, all other professions and visitors.
• Any other tasks allocated by the manager are to be performed with accuracy and promptness.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources.

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate.

Person Specification

Experience

Essential

• Experience of working with the general public
• Experience of administrative/reception duties

Desirable

• Experience of working in a health care setting

Qualifications

Essential

• Educated to GCSE level or equivalent
• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure
• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure

Desirable

• NVQ Level 2 in Health and Social Care

Employer details

Employer name

Quayside Medical Practice

Address

Keppel Building

Ashton Road West

Failsworth

Manchester

M35 0AD

Employer's website

https://www.quaysidemedicalpractice.co.uk/

Medical Receptionist

Stockport Medical Group

The closing date is 05 March 2021

Job overview

We are offering a great opportunity to recruit 2 hard working, friendly, motivated and enthusiastic people who can also work using their own initiative to join our very professional team as a Part-time Medical Reception

You will be working within our Receptionist team, answering the telephone, meeting and greeting patients, booking appointments and also be responsible for the smooth running of the reception area.

Main duties of the job

As the position is focused on speaking to patients, either by telephone or face to face, we require the successful candidate to be a good communicator, calm, courteous and have a professional approach at all times. Be able to work using your own initiative and have a good level of IT skills. Previous GP reception experience and/or knowledge of EMIS web would also be an advantage but not essential as full training will be given.

About us

We are a very friendly, fast paced surgery based across 3 sites near to Stockport town centre. We currently have a very dedicated, committed mixed team of clinicians and clerical staff who all come together and provide a very good service to our patients and just as importantly to each other.

If you feel you want to be part of this team and can bring all the requirements above, then please apply for this position

Job description

Job responsibilities

JOB TITLE: RECEPTIONIST

REPORTS TO: Senior/Lead Receptionist

HOURS:

Job Summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Job Responsibilities:

Reception duties

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
• Deal with all general enquiries and explain practice procedures.
• Respond to all queries and requests for assistance from patients and other visitors.
• Ensure that patients who need urgent appointments are seen on the same day.
• Monitor the flow of patients into the consulting rooms. Keep patients informed at all times if any doctor/nurse etc is running late.
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
• Enter requests for home visits onto the computer system, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
• Action repeat prescription requests (manual, email and computerised) and ensure that they are ready for collection by the patient within the stated time. Check the prescription box and email for repeat requests.
• Advice patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
• Ensure reception and waiting areas are kept neat and tidy.
• Opening and sorting internal and external mail.

Appointment system

• Ensure familiarity with the appointment system.
• Book appointments
• Monitor effectiveness of the appointment system and ensure that action is taken to resolve any problems by liaising with the Reception Supervisor.

Computer

• Ensure that all new patients are registered onto the computer system promptly and accurately
• Ensure that all temporary residents, emergency and immediately necessary patients are entered onto the computer.

Telephone System

• Ensure the system is operational at the beginning of each day and switched to the messaging service at the end of each working day.
• Receive and make calls as required. Divert calls to secretaries as appropriate

Consulting rooms

• Ensure that all consulting rooms are prepared in readiness for each consulting session, checking full range of forms and requirements and restocking as required.
• Ensure that the consulting rooms are checked at the end of each consulting session and left tidy and secure.

Photocopying / printing / scanning

• Photocopy documents etc that are required by the surgery
• Print forms etc from the word processor
• Participate in scanning as required

Start and end of day procedures

• Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients.
• When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated

Any other duties

• You will be called upon to cover your colleagues in reception at times of sickness and holidays.
• The above list of duties is not exhaustive and may be subject to change as deemed necessary.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources.

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate.

Hours of duty

• Normal hours of duty are as stated in your contract. These hours may be reviewed from time to time by mutual agreement

Holidays

• Yours holiday entitlement is 25 days pro rata per year, excluding Bank Holidays
• Before booking any holidays your leave should be requested and confirmed with the Deputy Practice Manager.

Person Specification

Qualifications

Essential

• GCSE-Grade C or above in Maths and English

Experience

Essential

• Experience of working as a receptionist.

Desirable

• Experience of working in a GP practice
• Experience of working with EMIS Web

Employer details

Employer name

Stockport Medical Group

Address

1-3 Avondale Road

Edgeley

Stockport

SK3 9NX

Employer's website

https://www.stockportmedicalgroup.nhs.uk/

Medical Receptionist

The Alexandra Practice

The closing date is 03 March 2021

Job overview

Medical Receptionist

We are looking for an addition to our friendly but effective team. Responsible for all front of house services and patient signposting including all aspects of reception and non-clinical medical administration.

Candidates must be enthusiastic, caring and patient focused. We are passionate about patient care and well being and welcome candidates with the same ethos. You must be educated to a minimum of GCSE level with relevant experience preferred but not essential as full training will be provided by our friendly and welcoming team.

Covid 19: We are a patient facing service but we do not routinely expect to receive Covid patients. All applicants will be subject to a Covid risk assessment if successful. The Practice is Covid secure and strict measures are in place however some risk remains which can not be eliminated and application for the roles means that you accept the small risk associated with working in a GP PRactice.

Main duties of the job

All aspect of reception and administration duties within a GP Practice including but not limited to:

Dealing with patient queries by telephone, online platform and in person.

Assisting all members of the Practice team

Adhereing to health and safety, confidentiality, policies and procedures plus mandatory training

All reasonable tasks as required by Management and Doctors.

Full job description attached

About us

We operate with a friendly and supportive ethos in mind at all times. Our main priority is patient centered care within a warm and caring environment. Patient and staff wellbeing is fundamental to our Practice ethos and we continually strive to learn, grow and improve in line with new technologies and developments in healthcare.

Job description

Job responsibilities

JOB DESCRIPTION

JOB TITLE: RECEPTIONIST/ADMINISTRATOR

REPORTS TO: Practice Manager & Assistant Manager

HOURS: To be confirmed (min 30 hpw) however full day includes a 30 min unpaid break

This Practice aims to provide a high quality of care for its patients, and to promote a rewarding and enjoyable working environment. This requires staff to have respect for patients and each other, to maintain patient confidentiality, to be flexible, reliable and to work co-operatively as a team. The main responsibilities of the post are outlined below for guidance, this list is not exhaustive. Staff need to have a flexible attitude and be able to adapt to any changes that may occur.

Job Summary:

The purpose of the role is to:

Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of secretarial and clerical support to clinical staff and other members of the Practice team.

Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies.

Duties and Responsibilities:

The duties and responsibilities to be undertaken by members of the Practice administration team may include any or all of the items in the following list. This is not an exhausted list and duties may be varied from time to time under the direction of the Practice Manager, dependent on current and evolving Practice workload and staffing levels:

• Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols
• Maintaining and monitoring the Practice appointments system
• Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
• Processing and distributing incoming (and outgoing) mail
• Taking messages and passing on information
• Filing and retrieving paperwork
• Processing repeat prescriptions in accordance with Practice guidelines
• Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
• Providing clerical assistance to Practice and Trust staff as required from time to time, including word/data processing, filing, photocopying and scanning
• Ordering, re-ordering and monitoring of stationery and other supplies
• Provision of refreshments for staff and visitors as required.
• Keeping the reception area tidy and free from obstructions and clutter
• Assist clinicians with chaperone duties following chaperone training completion
• Adhere to Practice chaperone policy when assisting as above
• Adhere to Practice Policies and Procedures and Employee Handbook conditions
• Attend COMET training afternoon on the last Thursday of each month for mandatory training

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
• Applications must be willing /able to comply with the GDPR and New Data Protection Act which came into force on 25th May 2018

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to Practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified
• Post holder must have a satisfactory DBS Clearance upon appointment and must disclose any incidents thereafter immediately

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
• The Practice expect all staff to participate in regular training; this will be linked to CMCCG requirements and have a bearing on future salary increases.
• Staff are expected to attend regular Practice meetings as well as Comet training days. Active participation is welcomed and encouraged.
• A constructive process of appraisal is carried out regularly with each member of staff.

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources.

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:

The post-holder will:

• Apply Practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate

Person Specification

Qualifications

Essential

• GCSE grade A to C in at least 4 subjects including English and Maths
• Any additional training which would be beneficial to the role

Desirable

• Previous experience with EMIS, NHS Email, Docman and word processing.
• Safeguarding
• Infection Control
• Information Governance & GDPR

Employer details

Employer name

The Alexandra Practice

Address

365 Wilbraham Road

Whalley Range

Manchester

M16 8NG

Employer's website

https://www.thealexandrapractice.co.uk

Medical Receptionist

Stockport Medical Group

The closing date is 05 March 2021

Job overview

We are offering a great opportunity to recruit 2 hard working, friendly, motivated and enthusiastic people who can also work using their own initiative to join our very professional team as a Part-time Medical Reception

You will be working within our Receptionist team, answering the telephone, meeting and greeting patients, booking appointments and also be responsible for the smooth running of the reception area.

Main duties of the job

As the position is focused on speaking to patients, either by telephone or face to face, we require the successful candidate to be a good communicator, calm, courteous and have a professional approach at all times. Be able to work using your own initiative and have a good level of IT skills. Previous GP reception experience and/or knowledge of EMIS web would also be an advantage but not essential as full training will be given.

About us

We are a very friendly, fast paced surgery based across 3 sites near to Stockport town centre. We currently have a very dedicated, committed mixed team of clinicians and clerical staff who all come together and provide a very good service to our patients and just as importantly to each other.

If you feel you want to be part of this team and can bring all the requirements above, then please apply for this position

Job description

Job responsibilities

JOB TITLE: RECEPTIONIST

REPORTS TO: Senior/Lead Receptionist

HOURS:

Job Summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Job Responsibilities:

Reception duties

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
• Deal with all general enquiries and explain practice procedures.
• Respond to all queries and requests for assistance from patients and other visitors.
• Ensure that patients who need urgent appointments are seen on the same day.
• Monitor the flow of patients into the consulting rooms. Keep patients informed at all times if any doctor/nurse etc is running late.
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
• Enter requests for home visits onto the computer system, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
• Action repeat prescription requests (manual, email and computerised) and ensure that they are ready for collection by the patient within the stated time. Check the prescription box and email for repeat requests.
• Advice patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
• Ensure reception and waiting areas are kept neat and tidy.
• Opening and sorting internal and external mail.

Appointment system

• Ensure familiarity with the appointment system.
• Book appointments
• Monitor effectiveness of the appointment system and ensure that action is taken to resolve any problems by liaising with the Reception Supervisor.

Computer

• Ensure that all new patients are registered onto the computer system promptly and accurately
• Ensure that all temporary residents, emergency and immediately necessary patients are entered onto the computer.

Telephone System

• Ensure the system is operational at the beginning of each day and switched to the messaging service at the end of each working day.
• Receive and make calls as required. Divert calls to secretaries as appropriate

Consulting rooms

• Ensure that all consulting rooms are prepared in readiness for each consulting session, checking full range of forms and requirements and restocking as required.
• Ensure that the consulting rooms are checked at the end of each consulting session and left tidy and secure.

Photocopying / printing / scanning

• Photocopy documents etc that are required by the surgery
• Print forms etc from the word processor
• Participate in scanning as required

Start and end of day procedures

• Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients.
• When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated

Any other duties

• You will be called upon to cover your colleagues in reception at times of sickness and holidays.
• The above list of duties is not exhaustive and may be subject to change as deemed necessary.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources.

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate.

Hours of duty

• Normal hours of duty are as stated in your contract. These hours may be reviewed from time to time by mutual agreement

Holidays

• Yours holiday entitlement is 25 days pro rata per year, excluding Bank Holidays
• Before booking any holidays your leave should be requested and confirmed with the Deputy Practice Manager.

Person Specification

Qualifications

Essential

• GCSE-Grade C or above in Maths and English

Experience

Essential

• Experience of working as a receptionist.

Desirable

• Experience of working in a GP practice
• Experience of working with EMIS Web

Employer details

Employer name

Stockport Medical Group

Address

1-3 Avondale Road

Edgeley

Stockport

SK3 9NX

Employer's website

https://www.stockportmedicalgroup.nhs.uk/

Medical Secretary

Elmwood Family Doctors

The closing date is 07 March 2021

Job overview

Are you looking for a new challenge as a Medical Secretary and want to join a friendly and supportive team ? If so then we would like to hear from you.

An exciting opportunity has arisen for a Medical Secretary to join our Practice Team at Elmwood Family Doctors. We have surgeries in Holmfirth and Meltham.

Main duties of the job

As a Medical Secretary you will be responsible for undertaking a wide range of secretarial and administrative duties in a timely manner, processing referrals and incoming patient data, liaising with external agencies such as secondary care and community services, utilising the electronic referral service (ERS) and updating the medical record system (System One), as appropriate.

The position is a full time role: 37.5 hours (although part time requests will be considered)

The successful candidate needs to be enthusiastic, flexible, motivated and able to work on their own initiative, to perform effectively and efficiently all duties required of the role .

About us

Elmwood Family Doctors is a forward thinking practice operating over two sites, serving a population of 15,000 patients in the Holme valley. We are a training practice supporting new GPs and clinical staff from Calderdale and Huddersfield. As a practice with a recent "Outstanding" CQC rating, we continue to work hard to deliver a high level of quality care to our patient population.

We are committed to providing an open, friendly and supportive environment where all staff are comfortable sharing ideas and can expect to be provided with the tools and support they need to enjoy working and succeed in their role.We will provide the ongoing coaching and development you'll need to become a confident medical secretary, hopefully leading to a long and successful and career in Primary Care.

Job description

Job responsibilities

• Process patient referrals utilising local referral pathways i.e. electronic referral system (ERS), as appropriate
• Audio typing referrals and reports using the Crescendo digital dictation system software
• Provide an efficient word processing service for the GPs and wider Practice Team, as required. This includes typing of letters, reports, patients referrals and minutes in an accurate manner
• Deal with queries from the practice team, patients, hospital providers and outside agencies
• Utilise the medical record system (System One) to process patient data
• Deal with tasks allocated to the secretarial team
• Monitor the generic email and deal with relevant queries efficiently
• Process and distribute incoming patient information as appropriate including patient online consultations (e-Consult)
• Work to practice protocols

• Arranging non-urgent transport to transfer patients to and from hospital appointments and arranging transport for urgent admissions

• Maintaining a well-organised shared drive filing system

Person Specification

Qualifications

Essential

• Good standard of general education, to GCSE or higher level
• Minimum Grace C/ Grade 4 in Maths and English

Desirable

• RSA III Word Processing
• European Computer Driving Licence (ECFL)
• AMSPAR medical secretary diploma

Experience

Essential

• Experience of MS Office, Web and email
• Experience of working in an healthcare environment
• Knowledge of medical terminology
• Experience with a medical record system

Desirable

• Experience of working in General Practice
• Experience of working with System One
• Previous experience as a Medical Secretary

Knowledge and skills

Essential

• Confidentiality
• Ability to maintain a high degree of accuracy
• Able to communicate effectively (written and verbal) at all levels
• Ability to multi task and prioritise workloads
• Able to remain calm under pressure
• Flexible - to cover for other members of the team
• Time management and ability to work to deadlines
• Able to work independently and as part of a team
• Empathic manner and approach when dealing with patients.

Employer details

Employer name

Elmwood Family Doctors

Address

Huddersfield Road

Holmfirth

Huddersfield

West Yorkshire

HD9 3TR

Employer's website

https://elmwoodfamilydoctors.co.uk

Medical Receptionist/Administrator

Park Medical Practice

The closing date is 01 April 2021

Job overview

We are looking for an enthusiastic, proactive Medical Receptionist/Administrator for our, busy and forward thinking friendly GP surgery in Timperley.

The role involves providing excellent patient experience both face to face and over the phone and performing various administrative tasks.

Flexibility on hours is essential to enable cover for staff holidays, and our extended hours surgeries.

Relevant customer service experience would be advantageous and previous experience of EMIS web would be helpful. This is a permanent role starting as soon as possible.

Benefits:

• Flexible working hours

Job Types: Fixed term 6 month contract with possibility of permanent position

Main duties of the job

Provide excellent patient experience

Understand patient requests/requirements and respond as appropriate

Deal with telephone calls and convey messages where appropriate

Accurately update patient records

Other administrative duties as required

Job Types: Full time, Permanent

About us

Here at Park Medical Practice we currently have 6300 patients registered with us. We are a busy fast paced practice,situated just outside of Timperley Village.

We have two GP Partners a salaried GP, Practice Nurse and a Advanced Nurse Practionner. We currently have nine receptionist/ administrators. We offer a late night surgery every Monday and alternative Thursday late evening nurse appointments.

Job description

Job responsibilities

Deal with telephone calls and convey messages where appropriate

Ask My GP

EMIS Web patient data entry

Accurately update patient records

Other administrative duties as required

Meet and greet patients

General administrative duties

Person Specification

Qualifications

Essential

• GCSE grade A - C in English and Maths

Desirable

• ECDL
• NVQ level 2/3

Experience

Essential

• Previous experience working general practice.
• Experience of working in primary care

Employer details

Employer name

Park Medical Practice

Address

119 Park Road

Timperley

Altrincham

Cheshire

WA15 6QQ

Employer's website

https://www.parkmedicaltimperley.nhs.uk/