• At least 1 years' experience in both organic and/or technical SEO
• Based in Manchester, easily accessible via public transport
• Skills and experience in SEO , WEBSITE AUDITS , GOOGLE ANALYTICS , MOZ, LINK BUILDING , ACCOUNT MANAGEMENT
• To apply please call 0161 694 7999 / 07889 558 606 or email jonny.clarke@searchability.co.uk

• Minimum 1 years' experience in a similar role
• An eye for detail and high level of accuracy
• Confident in carrying out SEO audits
• SEO , Website Audits , Google Analytics , Link Building , Moz , Account Management
• Track record of providing ROI through SEO

• Knowledge of HTML & CSS

Personal Development Advisor
NE33 1RF, South Shields
£23,700 to £25,650 plus Benefits

Make a difference and join the team at Northern Rights.

“We offer a dignified, work focused service where unemployed people are given the support they need to overcome their barriers and achieve. The feedback has been outstanding, it’s incredibly rewarding to see the positive difference we are making to people’s lives.”– Dawn Brown, Director of Northern Rights

Does this statement excite you?

Like Dawn, are you passionate about people and have a desire to change people’s lives for the better?

Would you like to join an amazing team of individuals chosen for their empathy, knowledge, and sheer determination to assist those living in the North East, progress and achieve work?

Our client, Northern Rights delivers Personal Development and Employment Support services to benefit disadvantaged people, in particular those with health problems (physical/mental and or social) into work. They have supported over 6000 people from the North East with training and impartial Matrix accredited Information Advice and Guidance, helping more than 2500 local people make the transition to work.

The team are excited to be able to help more people into the workplace and are initially recruiting for 5 Personal Development Advisors, there may be a requirement for more subject to funding.

What we can offer you:

• A starting salary of £23,700 to £25,650 per year
• Permanent employment
• Full time, Monday to Thursday 9 to 5, Friday 9 to 4
• Group Life Insurance scheme on completion of probation
• Company Sick Pay Scheme
• 25 days holiday plus bank holidays
• Family Friendly policies
• Development opportunities.

Currently based in East Durham, Sunderland and South Tyneside.

As a Personal Development Advisor, you will work with people who are not ‘Job Ready’, supporting them to overcome their barriers, immediate and long term, towards progression to work related activity which we know is therapeutic to health and wellbeing. You will have an approachable and engaging style and be motivated and hungry to help each individual into work.

Experience:

• Experience interacting with customers in a one-to-one environment.
• Experience working with disadvantaged people.
• Experience of working to Team and/or Individual targets.
• Knowledge of the local area and its demographics.

Skills:

• Ability to encourage, persuade and motivate at all levels.
• Empathy and belief in individuals with whom they interact.
• Flexibility to cope with varying demands of the role.
• Ability to problem solve and respond appropriately to a variety of situations.
• Ability to prioritise and manage multiple customer interactions in a structured manner.
• Good interpersonal, communication, listening and presentation skills.
• Excellent organisational skills.
• Working knowledge of IT: Microsoft packages specifically Word Processing and Outlook (e-mails), Zoom / Teams, the Internet, and Client Relationship Management systems.
• A great team player.

Your key duties will be;

• To network with stakeholders and value-added collaborators to benefit participants.

• To promote Northern Rights to stakeholders and value-added collaborators to attract potential participants to the services sharing good news/success stories.
• To communicate appropriately with commissioners and stakeholders and value-added collaborators to join up and not duplicate services.

• To undertake initial and ongoing assessments of pre-employment support needs; formulating appropriate and agreed Paced Progression Plans (Action Plans). To effectively manage, develop and support a caseload of participants to progress towards work related activity.
• To develop and maintain and in-depth knowledge of current benefit systems and entitlements.
• To support referrals into specialist organisations dependent on participant need.
• To ensure participants receive training by identifying the most appropriate training provider; internal or external.
• To progress ‘Job Ready’ participants onto the Employment Service’s designated Employment Support Advisor.
• To work as a team alongside the Initial Contact Advisor, other Personal Development Advisors, Employment Support Advisors, In-Work Support Advisor, internal Skills Team and management and Health and Wellbeing services.
• To conduct Better off in Work calculations to provide participants with a clear understanding of how they could be better off in employment.
• To adhere to Quality Frameworks, Compliance and Customer Service Standards and working to Team and Individual Targets

Other requirements

• Willingness to travel inside the designated work area and occasionally outside for meetings, training etc. with possible overnight stays if necessary.
• Positive attitude to disability and health related problems.
• DBS Enhanced Clearance

As a Disability Confident Leader, we operate a Guaranteed Interview Scheme for Disabled People who reach the minimum criteria.

Closing date 15th March 2021

We will be conducting practical screening assessments on the 22^{nd of} March with final interviews on the 30^th and 31^st March.

No Agencies

Housing Concierge

Tyneside Foyer, Newcastle upon Tyne

Permanent, Full Time (37.5 hpw)

Spot Salary of £18,200 pa

£9.31 per hour if you’d prefer to work on our bank on a casual basis

plus brilliant benefits

Enabling our customers to live safely. That’s when it hits home!

We have a fabulous opportunity for you to join our awesome team. We support our brilliant customers who are between the age of 16-24 and are homeless or at risk of homelessness. 

They live in supported accommodation in the city centre of Newcastle.

We help our customers with their housing and support needs. We work to support them progress towards gaining their own independent tenancy and gaining all the independent living skills they need to maintain their own tenancy.

About our team

You’ll be working alongside our fabulous team who are super passionate about supporting customers to reach their goals and celebrating their achievements.  To us were not just a team we’re a ‘work family’. Our managers are Stacey, Alex, Emma and Kerry. There are over 20 of us in the team and we don’t just love to support our customers, we’re there for each other too! 

Working hours

We provide 24-hour support to our customers each day and every day. You’ll work on a rota basis and take your turn working days and nights. We need you to be flexible to meet the needs of our customers, but we aim to give you the time you need to spend time doing the things that matter to you!

About you

As our Housing Concierge you’ll play a really important role in supporting the smooth running of our services.  You will ensure the safety and securing of our buildings and of our customers, and make sure we get on with our neighbours!

You’ll get involved in lots of different activities which will include monitoring CCTV, regularly patrolling the premises, monitoring visitors to and from the building and ensuring tenancy conditions and service rules are adhered to. As our Supported Housing Concierge you’ll also provide out of hours cover being the first point of contact for our clients during the night and at times we’ll also need you to do some general cleaning duties too.

You’re passionate and motivated to help vulnerable people make positive and lasting changes to their lives. You’ll impress us with your ability to work on your own initiative.

To keep our records straight, and customers safe, it's really important that you are technologically savvy (or at the very least not a technophobe!)

It would be amazing if you have worked in this type of environment before, however it’s your “can do” positive attitude and enthusiasm that are critical to make this role a success. We can nurture your talent, just let us know in your cover letter why you have a passion for working here!

When you join, you’ll need to have a valid Enhanced Check under the Disclosure and Barring Service. The great news is that we will pay for that to be done if you don’t have a transferrable one.

Want to know more?

If you’re not reading this advert on our careers pages, press the APPLY NOW button to access lots of useful stuff! You can download the Housing Concierge job description, and find out more about Home Group. We’ve also got some short films that show you what it’s like to work here, and we know you’ll want to find out more about our award winning benefits and rewards package!

To apply

Don’t delay applying for this brilliant job, as we may close it early if we get lots of applications! Just upload your CV and if you have one, your covering letter (this will help us learn more about you!). If you need them, we’ve also got some great templates to help you.

You’re unique!

Home Group play a big part in tackling prejudice and discrimination, not just for our customers, but colleagues too! You can be yourself here, because we value everything that makes you unique. So whatever your age, race, sexuality, disability, religion, or gender identity, we recognise and celebrate our differences. Together we make Home Group a great place to work!

#social#care#socialcare#newcastlejobs

Assistant Customer Insight Analyst

Permanent Full Time (37.5 hpw)

North East, Flexible Location Newcastle upon Tyne, Durham, Sunderland

Salary circa £22,000, plus brilliant benefits!

Working in our Customer Insight Team, you’ll analyse our customer feedback to make sure we’re getting the services we deliver for our customers right. You’ll manipulate and code our data so that we can use this to identify improvement and innovation to the services we deliver. 

About the role

We’re recently brought our customer satisfaction measures in house so that we can be much more responsive to what our customers think.  This means we need an extra person to help us understand all the additional information our customers are giving to us.

Working across multiple software packages, you’ll use Power BI, Excel and online survey tools to manage our survey sampling process. You’ll also extract and analyse data from a variety of channels generating "actionable insight" data and present the findings in ways that are interesting and meaningful to both colleagues and customers.

About our team

You’ll join our fabulous team who are super passionate about our customer experience and delivering on our customer promise.  To us we’re not just a team we’re a ‘work family’. Our manager Claire has worked at Home Group for over 17 years now and you will soon discover that her passion for making quirky videos is nothing compared her commitment to our customers journey!We’re a small but perfectly formed team of 3, part of the wider customer experience team. We don’t just love to support our customers, we’re there for each other too!

About you

You may have a qualification in market research, but if you haven’t, you’ll have transferrable insights and the willingness to attain the qualifications we need. You have experience of using qualitative and quantitative research methods and ability to manipulate and interpret data combined with your keen eye for detail.   

We use a lot (a huge amount) of MS Office, especially Excel and Powerpoint so significant skills in using those packages is key. You plan, prioritise and manage your own workload to meet tight deadlines and are motivated to work under your own initiative.

Location

We are all working from home at the moment due to the pandemic, hopefully we can soon start to return to build our “new normal”. Most of the team are North East based, and you will need to meet up with them a few times a week. This means it would be easier if you too were local to the area. The great news is that you will have the flexibility making your base in one of our local offices or to working from home, and we’ll give you the technology and kit to make that easy.

Want to know more?

If you’re not reading this advert on our careers’ pages, press the APPLY NOW button to access lots of useful stuff! You can download the Assistant Customer Insight Analyst job description, and find out more about Home Group. We’ve also got some short films that show you what it’s like to work here, and we know you’ll want to find out more about our award winning benefits and rewards package!

To apply

Don’t delay applying for this brilliant job, as we may close it early if we get lots of applications! Just upload your CV and if you have one, your covering letter (this will help us learn more about you!). If you need them, we’ve also got some great templatesto help you.

During Covid

We’re continuing to deliver services for our customers during the COVID-19 pandemic, and our brilliant colleagues are at the very heart of making that happen. We’re doing things a little differently at the moment, so to keep everyone safe, we’ll engage with you digitally where possible. Check out our awesome video to find out more on how our colleagues have felt supported here during the outbreak.

Be yourself at Home

Home Group is committed to tackling prejudice and discrimination, not just for our customers, but for our colleagues too! We’re super proud of our internal Diversity Networks and allies (Multicultural, LGBTQIA+ and Disability) which support colleagues from different backgrounds to be their true selves. We recognise and celebrate our differences, together we make Home Group a great place to work!