The Director, Client Service Operations is responsible for driving alignment and consistency of local Service Operations through:
Partnership with CRB Leadership (i.e., Regional Operating Officer, Principal Director of Client Service Operations, Market Leader, Broking Leadership, etc.)
Collaboration with Regional Service Operations Leadership Team
Strategic planning and tactical execution
Lead and mentor service team to deliver client service excellence
Employment-based non-immigration visa sponsorship and/or assistance is not offered for this specific job opportunity
Through collaboration and leadership, Directors of Client Service Operations are responsible for:
Client Service Operations
Provide ongoing development of a consistent service platform that supports Sales/Service/Broking teams while promoting CRB’s financial goals and the Willis Towers Watson Values.
Oversee delivery of insurance brokerage services to ensure that they meet or exceed quality standards for the insurance brokerage industry in terms of speed, accuracy, and technical content – ultimately driving client retention.
Regularly visits with clients and acts as an Advocate Partner when necessary.
Provide CRB Leadership with strategy and support including yet not limited to
Annual business planning
Organizational structure and staffing
Delivery of Client Advocacy reports and Client Service plans
Review NPS results and client interviews to identify improved client service opportunities
Ensure compliance with WTW corporate and regulatory standards including:
Actively drive implementation of the WTW Standard Operating Procedures across the market.
Ensure that WEM is fully adhered to and monitored
Coordinate with RCO for quarterly review of SAFR and implementation of action plans.
Ensure that office implements and maintains necessary actions to remain legal and regulatory compliance and prevent errors and omissions.
Act as liaison to Service Centers
Ensure effective use of service centers
Serve as point of escalation to assist in resolving internal and client issues
Partner with Broking leadership to provide ongoing operations support and build team collaboration
Participate in Client Facing responsibilities as requested CRB Leadership
Revenue, Expense, and Cash Flow Management
Lead operational aspects of:
Month End Billing Process
Expense controls and approvals
Identify subject matter experts, business champions, and future leadership potential
Partner with CRB leadership to identify and drive Role Clarity throughout Service Operations
Collaborate with HR, L&D, FOS, and RCO to ensure all new colleagues are appropriately onboarded and oriented to Willis Towers Watson.
• Minimum of 7 years insurance industry experience and/or 5 years operational leadership experience.
• BA/BS Degree in insurance, finance or related field a plus.
• Advanced designations such as CIC, CPCU, ARM desirable.
• Excellent communication skills, both verbal and written.
• Leadership skills
• Ability to read, understand, and process tasks by written and oral instructions
• Ability to use software systems, including advanced Excel and proprietary Willis systems.
• Independently carry out assignments
• Ability to work well with others and lead teams, provide assistance cooperatively and courteously
Assistant Manager -
You must be 18 years of age or older.
General job duties for all store team members include:
Operate all equipment. Stock ingredients from delivery area to storage, work area, walk-in cooler. Prepare product. Receive and process telephone orders. Take inventory and complete associated paperwork. Clean equipment and facility approximately daily. Orientation and training will be provided on the job. Ability to comprehend and give correct written instructions. Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person. Ability to add, subtract, multiply, and divide accurately and quickly. Must be able to make correct monetary change. Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. Ability to enter orders using a computer keyboard or touch screen.
General Manager -
Operate all equipment.
Stock ingredients from delivery area to storage, work area, walk-in cooler.
Receive and process telephone orders.
Take inventory and complete associated paperwork.
Clean equipment and facility approximately daily.
Ability to add, subtract, multiply, and divide accurately and quickly.
Must be able to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
Ability to enter orders using a computer keyboard or touch screen.
Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.
Deliver product by car and then to door of customer.
Deliver flyers and door hangers.
Navigational skills to read a map, locate addresses within designated delivery area.
Must navigate adverse terrain including multi-story buildings, private homes, and other delivery sites while carrying product.
Must be able to lead by example and coach/train new employees.
The Branch Manager is responsible for the growth and operation of a CommunityAmerica branch location. Leads staff in reaching their individual, team and credit union goals through effective one-on-one coaching and team meetings. Oversees and demonstrates an interactive, consultative, interview process that deepens member relationships by providing financial direction to assist members in meeting their goals with the appropriate products and/or services. Prepares appropriate documentation and opens accounts following CommunityAmerica Credit Union policy and procedures. Engages with members to provide a high sales-touch and member service experience. Ensures that proper policies, guidelines and procedures are in place to meet the strategic goals of the branch, mitigate fraud and ensure fiscal responsibility for the Credit Union.
Branch Hours MON-FRI 9:00am-5:00pm / SAT 9:00am-1:00pm
Education and Experience Requirements:
Required Knowledge, Skills and Abilities:
On behalf of our international Client, we are looking for candidates for the position of
OPERATION director– textile industry
When submitting your CV and cover letter in English, you must explicitly acknowledge that:
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Your CV and all personal data content will be processed in accordance with the provisions of the Personal Data Protection Act. This information will be used solely for the recruitment activity purposes and will be considered if there is a relevant vacancy.
Arsis Global Ltd, is a Hungarian private recruitment agency license's number is BP/0701/10086-1/2019-1185 .
25 days ago