Responsibilities:

• Ensure the efficient management of operations of a concrete block production facility
• Optimize efficiency, productivity and equipment performance in order to meet objectives;
• Ensure the proper functioning of equipment and identify potential problems;
• Act as a leader in terms of continuous improvement and change management;
• Ensure compliance with Standards and Operation Procedures (S&OP);
• Analyze data drawn from production reports in order to identify possible improvements, reduce losses and the number of breakdowns as well as improve efficiency;
• Communicate, implement and apply company policies and procedures;
• Support the company business plan;
• Motivate employees, be a positive source of influence, lead by example;
• Encourage autonomous work by empowering employees;
• Develop a training plan and ensure succession planning.
• Ensure the product quality standards are met through inspections and material testing procedures.
• Manage capital improvement projects including design, engineering, scheduling, purchasing, budgets and installation.
• Administer company safety program ensuring compliance with required training and OSHA safety procedures.
• Oversee the production planning, staffing, and day-to-day manufacturing operations in a cost-effective manner, accurately track and record KPI’s, troubleshoot and resolve operational, manufacturing, and maintenance problems to ensure minimum costs and prevent operational delays

Requirements:

• 7+ years of work experience in a production or operations management position 
• Must have concrete block production experience 
• Excellent proven leadership and change management skills;
• Ability to quickly establish credibility to develop and maintain excellent business relations both internally and externally;
• Mechanically inclined with excellent trouble shooting skills.
• Strong abilities in planning, organizing, project management, and problem solving;
• Able to work flexible schedules including nights and weekends when necessary
• Excellent verbal and written communication skills;
• Experience with of Microsoft Office tools and ERP systems;
• Experience with Six Sigma and Lean Manufacturing

• High School Diploma or equivalent required
• Minimum 2 years of experience and proven success in a supervisory or leadership role
• Excellent verbal and written communication skills
• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated)
• Ability to work phone, Point of Sale, Microsoft Office, and other systems
• Must be at least 19 years of age
• Ability to successfully pass a criminal background check required, including motor vehicle report, and other background checks as required (certain state and local applicant exemptions may apply)
• Physical demands for this position frequently include: the ability to remain in a stationary position, move about freely inside and outside of the store, and the operation of mechanical controls, such as a keyboard.

• Associate degree or higher
• Prior leadership experience in a sales or customer service-oriented position
• Experience in retail, sales, or financial industry
• Bilingual English/Spanish is a plus and may be required for certain locations

PI130729057

The Director, Client Service Operations is responsible for driving alignment and consistency of local Service Operations through:
Partnership with CRB Leadership (i.e., Regional Operating Officer, Principal Director of Client Service Operations, Market Leader, Broking Leadership, etc.)
Collaboration with Regional Service Operations Leadership Team
Strategic planning and tactical execution
Lead and mentor service team to deliver client service excellence
Employment-based non-immigration visa sponsorship and/or assistance is not offered for this specific job opportunity

The Role

Through collaboration and leadership, Directors of Client Service Operations are responsible for:

Client Service Operations
Provide ongoing development of a consistent service platform that supports Sales/Service/Broking teams while promoting CRB’s financial goals and the Willis Towers Watson Values.
Oversee delivery of insurance brokerage services to ensure that they meet or exceed quality standards for the insurance brokerage industry in terms of speed, accuracy, and technical content – ultimately driving client retention.
Regularly visits with clients and acts as an Advocate Partner when necessary.
Provide CRB Leadership with strategy and support including yet not limited to
Annual business planning
Organizational structure and staffing
Delivery of Client Advocacy reports and Client Service plans
Review NPS results and client interviews to identify improved client service opportunities
Ensure compliance with WTW corporate and regulatory standards including:
Actively drive implementation of the WTW Standard Operating Procedures across the market.
Ensure that WEM is fully adhered to and monitored
Coordinate with RCO for quarterly review of SAFR and implementation of action plans.
Ensure that office implements and maintains necessary actions to remain legal and regulatory compliance and prevent errors and omissions.
Act as liaison to Service Centers
Ensure effective use of service centers
Serve as point of escalation to assist in resolving internal and client issues
Partner with Broking leadership to provide ongoing operations support and build team collaboration
Participate in Client Facing responsibilities as requested CRB Leadership

Revenue, Expense, and Cash Flow Management

Lead operational aspects of:
Month End Billing Process
Expense controls and approvals
Aged Receivables
Monthly/Quarterly Forecasting

Colleague Management
Identify subject matter experts, business champions, and future leadership potential
Partner with CRB leadership to identify and drive Role Clarity throughout Service Operations
Collaborate with HR, L&D, FOS, and RCO to ensure all new colleagues are appropriately onboarded and oriented to Willis Towers Watson.

The Requirements

•    Minimum of 7 years insurance industry experience and/or 5 years operational leadership experience.
•    BA/BS Degree in insurance, finance or related field a plus.
•    Advanced designations such as CIC, CPCU, ARM desirable.
•    Excellent communication skills, both verbal and written.
•    Leadership skills
•    Ability to read, understand, and process tasks by written and oral instructions
•    Ability to use software systems, including advanced Excel and proprietary Willis systems.
•    Independently carry out assignments
•    Ability to work well with others and lead teams, provide assistance cooperatively and courteously

Assistant Manager -

You must be 18 years of age or older.

General job duties for all store team members include:

Operate all equipment. Stock ingredients from delivery area to storage, work area, walk-in cooler. Prepare product. Receive and process telephone orders. Take inventory and complete associated paperwork. Clean equipment and facility approximately daily. Orientation and training will be provided on the job. Ability to comprehend and give correct written instructions. Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person. Ability to add, subtract, multiply, and divide accurately and quickly. Must be able to make correct monetary change. Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. Ability to enter orders using a computer keyboard or touch screen.

General Manager -

Operate all equipment.

Stock ingredients from delivery area to storage, work area, walk-in cooler.

Prepare product.

Receive and process telephone orders.

Take inventory and complete associated paperwork.

Clean equipment and facility approximately daily.

Ability to add, subtract, multiply, and divide accurately and quickly.

Must be able to make correct monetary change.

Verbal, writing, and telephone skills to take and process orders.

Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.

Ability to enter orders using a computer keyboard or touch screen.

Ability to comprehend and give correct written instructions.

Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.

Deliver product by car and then to door of customer.

Deliver flyers and door hangers.

Navigational skills to read a map, locate addresses within designated delivery area.

Must navigate adverse terrain including multi-story buildings, private homes, and other delivery sites while carrying product.

Must be able to lead by example and coach/train new employees.

The Branch Manager is responsible for the growth and operation of a CommunityAmerica branch location. Leads staff in reaching their individual, team and credit union goals through effective one-on-one coaching and team meetings. Oversees and demonstrates an interactive, consultative, interview process that deepens member relationships by providing financial direction to assist members in meeting their goals with the appropriate products and/or services. Prepares appropriate documentation and opens accounts following CommunityAmerica Credit Union policy and procedures. Engages with members to provide a high sales-touch and member service experience. Ensures that proper policies, guidelines and procedures are in place to meet the strategic goals of the branch, mitigate fraud and ensure fiscal responsibility for the Credit Union.

Branch Hours MON-FRI 9:00am-5:00pm / SAT 9:00am-1:00pm 

• Responsible for overall branch market penetration through member acquisition, relationship expansion and member retention for assigned branch market.
• Coach, mentor, and provide development opportunities for staff. Providing frequent feedback regarding performance and progress around member conversations, follow-up calls, member ownership and outreach in accordance with the CommunityAmerica Sales Process.
• Proactively support and coach to an exceptional level of cross-selling credit union products or services to existing and potential members through a consultative sales approach via in-person sales sessions as well as by phone, written correspondence and external outbound sales calls.
• Focus on determining members’ needs, cross-selling appropriate services and continually building and enhancing member relationships Refers to Financial Planning Services and CommunityAmerica’s mortgage department.
• Convey information to members on products and services in an enthusiastic and positive manner.

Education and Experience Requirements:

• Bachelor's Degree in business adminstration or related field preferred.
• Three (3) or more years’ experience in a financial institution in a management role.
• Fluency in Spanish (written and verbal) is preferred 

Required Knowledge, Skills and Abilities:

•  
• Knowledge and ability to supervise and effectively lead staff.
• Knowledge of sales and service techniques.
• Knowledge of financial industry products and services.
• Exceptional member service skills.
• Ability to communicate effectively both verbally and written.
• Must possess superior problem solving skills.
• Ability to demonstrate effective time management skills
• Ability to resolve interpersonal conflict and miscommunications.
• Ability to network with community partners within the branch market
• Must stay abreast of the financial competition within the branch market
• Knowledge of spreadsheet software and ability to use word processing software
• Ability to maintain a high level of confidentiality
• Must be bondable