part time customer service jobs

Near alloa, scotland
7Jobs Found

7 jobs found for part time customer service jobs Near alloa, scotland

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Service Advisor

Cazoo

Grangemouth, Scotland, United Kingdom, SCT
6 days ago
Grangemouth, Scotland, United Kingdom, SCT
6 days ago

Job Summary: 

Location: Glensburgh Road, Falkirk, Grangemouth, FK3 8XJ

Salary:  £20,000 - £26,000 depending on experience plus annual bonus and benefits. 

Hours: 40 Hours p/week (Rota) - MON-FRI & every other SAT *Day off mid-week when working SAT’s

We’re looking for an experienced and enthusiastic Service Advisor, to join Cazoo. This role will be based at the Cazoo Customer Collection Centre in Grangemouth, helping to build the UK’s best car buying and aftersales experience.

We are looking for a Service Advisor to support our service function, to ensure the quality of vehicles are in-line with our rigorous retail standards and where a fault occurs on a customers car, you take the right actions help get the car diagnosed and repaired.

You will need to manage the flow of work through the post sales and service team efficiently, ensuring all of our customers receive a great experience. If you're customer obsessed and enjoy working in a fast paced environment then this could be the opportunity for you! 

What you'll be doing:

  • Ensure that any pre or post sale rectification work is quickly identified and repaired to maximise customer satisfaction
  • Ensure the service and post sales process is diarised correctly to ensure an efficient process
  • Ensure all warranty claims are administered where applicable
  • Liaise with the Customer Support (CS) team and customers on rectification and service requirements, notifying the customers and CS team where applicable of issues and options as required.
  • To ensure the Centre Manager is notified for authorisation on expenditure on rectification and preparation work over your authorisation threshold
  • Work pro-actively with your colleagues on site, across customer operations, delivery and technical to ensure a deliver service excellence to our customers
  • Support the Technicians work efficiently to ensure maximum productivity to allow the effective use of labour hours
  • Ensure that all consumables and parts ordered are logged against job cards and returns are processed efficiently
  • Full compliance with Cazoo health and safety policies including LOLA & COSHH
  • Utilise Cazoo reporting suite, focussing right first-time diagnosis and repair, cycletime and cost per unit of post-sale rectification
  • Working across 7 days on a rota system (40 hours per week)

Key skills required:

  • Minimum of 2 years experience as a Service Advisor, used to working in a volume environment 
  • High level vehicle diagnosis and repair knowledge across multi-make vehicle ideally
  • Experience with garage management systems including VHC and inspection programmes
  • Understanding of MOT test standards
  • Willingness to travel (Clean driving licence required)
  • We pride ourselves on obsessing about the end consumer of our cars and its critical this is a core part of your DNA  

Benefits:

  • 33 Days Holiday (Inc English bank/public holidays) AND an extra day for your Birthday!
  • Contributory Pension (Up to 5% matched).
  • Discretionary BIG Milestones BONUS!
  • £500 Employee Referral Bonus!
  • Wellbeing benefits.
  • Health Care Scheme.

Useful Information: 

Founded in 2018, Cazoo is backed by leading investors and has a highly experienced team, led by Founder & CEO, Alex Chesterman OBE.

We are an equal opportunity employer and we value diversity and inclusivity. We do not discriminate on the basis of gender, race, age, sexual orientation, colour, religion, national origin, disability status or marital status.

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Client Services Advisor

Smartfleet Solutions

Livingston, Scotland
1 day ago
Livingston, Scotland
£17k Per Year
1 day ago
£17k Per Year
Client Services Advisor
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

This is an exciting opportunity to join us as part of our experienced Client Services Team in a busy, varied role processing all Customer vehicles in accordance with KPI requirements.

 

Client Service Advisor

Salary Banding:  £17,000 + team related bonus scheme based on efficiency and targets  

Location:  Livingston

Job Type: Full-time, Permanent  

Hours: 37.5 hours per week, Monday – Friday on a shift rotation basis between 07.30-19.00.  MUST be flexible and able to cover all shifts.       

About the role:
Coordinate and deliver effective organisation, booking and transfers of vehicles via phone, e-mail and as a face-to-face point of contact for customers and visitors. We’re looking for someone to carry out the following:

  • Pro-active planning of vehicle collection 
  • Liaising with other areas of the business to coordinate vehicle availability 
  • Accurate maintenance of electronic proof of delivery system 
  • Coordinate offsite vehicle transfers with customers and transport companies 
  • Administration support for operations department
  • Maintenance of daily reports
  • Supporting reception and customer arrivals
  • Assisting with monthly stock taking
  • Resolving vehicle handover issues and unexpected arrivals on-site
  • Repatriation of vehicle items
  • Maintaining a tidy and professional working environment, with a special emphasis on health and safety and ISO

About you: 

Choosing the right person is important to us as we continue to grow our family of now over 500 employees. To ensure we choose the right candidate for the role, we are looking for someone: 

  • Proven experience of customer service - minimum 2 years 
  • Strong planning and organisational skills 
  • Outstanding levels of accuracy with a keen eye for detail 
  • Ability to communicate with customers in a professional and proficient manner both over the phone and face-to-face
  • Resourceful and good decision-making skills 
  • A team player with the ability to use initiative as well as work alone 
  • Strong IT skills including MS Excel and Outlook 
  • It is a requirement for all staff in a customer-facing role to be able to communicate fluently, in English (both written and verbal) 

About us: 

Smart Fleet Solutions are market leaders in Vehicle refurbishment working with some of the largest fleets and vehicle manufacturers in the world. Our highly trained teams are experts in all aspects of the technical services process, including collection and vehicle appraisal, refurbishment, storage, loose-item management and vehicle imagery. With 5 sites across the UK and our constant investment in new technology, not only do we stay at the forefront of the refurbishment industry, we are continually growing.  

Join our growing Family at one of our refurbishment centres and benefit from the following:

  • Company Pension Scheme
  • 30 days annual leave (inclusive of Bank Holidays)
  • Benefits and reward scheme – discounts from 100s of top retailers (reloadable discount card, instant vouchers, cash back)
  • Progression opportunities
  • Achievable team related bonus
  • Progressive salary

Application process

  • Find the role you are looking for and complete the application form
  • Once completed this will be sent to our in-house recruitment team for review
  • The team will be in touch to follow up your application

 

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Customer Service Advisor

Apetito

Crieff, Scotland
14 days ago
Crieff, Scotland
14 days ago

The Role and Team

 

This position is working on a zero hours contract.

 

The role of our customer services advisor is critical to the success of our business. Our customers are predominantly elderly and rely upon our office teams to take their orders over the phone or via the internet.

 

The defining characteristics of our customer services advisors are that they’re organised and efficient. However, apart from the technical skills that are required with the role, the most important attributes are that we demonstrate empathy, patience, kindness, friendliness, care and warmth to all our customers.

 

The role involves the taking of customer orders, and also the making of outbound courtesy calls.

These calls are particularly important as many customers live alone and the phone calls they receive are often the only contact they may have in a single day. As such, many customers become very attached to their “friends” at Wiltshire Farm Foods.

 

Wiltshire Farm Foods supplies frozen meal solutions direct to the consumer. We have a cold store to accommodate the stock necessary to be able to be able to deliver to our customers each week.

 

The ultimate goal is to provide a service to our customers that exceed expectations while at the same time continuously improving efficiencies.

 

Who we are

 

Wiltshire Farm Foods have been cooking and delivering delicious frozen meals for over 25 years

Part of the apetito group, an award winning leading food producer for the health and social care sector, providing delicious, nutritious and sustainable meals for people at home or in care.

 

We’re proud to be a Living Wage employer and member of the Ethical Trading Initiative. We support British food and farming and operate a successful programme of waste reduction and resource efficiency across our whole business.

 

In addition to your salary you will receive a comprehensive training program, generous annual leave holiday entitlement, the ability to buy additional annual leave, retail discounts, free car parking, free turkey (or voucher) at Christmas and much more!


  • Taking telephone / internet orders
  • Making outbound calls to customers and prospects.
  • Support drivers with route planning for the next days’ delivery rounds.
  • Ensure each customer is provided with “exemplary” service on each telephone call or contact.
  • Update customer records and liaise with customer relatives as required.
  • Ensure customers’ needs are met, ensuring they know how to cook, store and re-order the meals as necessary.
  • Prepare promotional literature as required and communicate details of new products or promotions to customers.
  • Search, provide and continually look for new business opportunities.
  • Share best practices with colleagues in an effort to continuously improve our service proposition.
  • Actively take an interest in the products we sell and promote the benefits of WFF healthy and nutritious meals to all our customers.

Essential:

  • Experience of a customer service role
  • Confident using a Personal computer to manage and process orders
  • Confident telephone manner
  • Able to pay attention to detail and be accurate in your work
  • Numerate and good written English;  GCSE Math’s & English standard or equivalent
  • Able to work to deadlines

Desirable:

  • Have worked in the elderly/care market
  • Experience of working in a team environment
  • Full UK Driving Licence

Personal Qualities:

As one of our team you will be focused on excellent customer service with a caring and empathic nature. You will demonstrate a real interest in people and be able to communicate effectively with members of the public and their families.

  • This is a “people” focused role and requires individuals who enjoy engaging with a wide variety of elderly customers.
  • To take an active interest in getting to know every customer and become a trusted friend.
  • A good listener, you’ll be able to treat every customer as an individual.
  • To have a very clear telephone voice where you can adapt your style to meet the needs of every customer.
  • Ability to communicate and relate to people at all levels.
  • Ability to work under own initiative, plan own day, manage own time.
  • To act as a link for drivers and customers if any problems arise during a delivery round.
  • To be able to learn our in house computer systems, manage the taking of orders, round sequencing and database management for prospects, current or lapsed customers.
  • To enjoy working as a team member and to be passionate about promoting the WFF product range and service proposition.
  • Flexible approach to work content and willingness to help with other areas of the business as and when the occasion arises.
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Clerical Assistant

myjobscotland

Polmont, Scotland
6 days ago
Polmont, Scotland
6 days ago

Job Advert

Clerical Assistant (Post ID – CS0138)

An exciting opportunity has arisen for a Clerical Assistant the Parkhill Early Learning and Childcare in Polmont. 

Due to the Scottish Government’s intended expansion of Early Learning and Childcare to increase the hours of entitlement to 1140, Falkirk Council Children’s Services are seeking to recruit an experienced, enthusiastic Clerical Assistant to join the ELC Team at the ELC Centre.

You will have a good standard of education, literacy and numeracy. An accurate worker, with excellent word processing skills (MS Office), you will follow procedures to a high standard.

Previous experience of working in a similar position with experience of using systems such as SEEMIS, NAMS, Integra would be advantageous.

If you are the successful candidate, you will be required to gain/maintain PVG scheme membership.

This post is part time (14.8 hours – Thursday and Friday) and is permanent.

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Customer Service Advisor - Livingston - (Job Number: 53703)

British Sky Broadcasting CustomerService

West Lothian
30+ days ago
West Lothian
30+ days ago
true
Primary Location : SCOTLAND-West Lothian
Employee Status: Permanent
Schedule: Full-time
Closing Date: Ongoing

Want to do the best work of your life? Make your mark at Europe’s leading entertainment brand. Our people make Sky a truly exciting and inclusive place to work – a place where you can be yourself and let your skills shine.


Join us as a Customer Service Advisor earning £18,500 per annum you’ll enjoy the freedom and support you need to make an impact: making fans of the products you love, delivering brilliant customer service and meeting targets with an opportunity to earn more on our incentive program.


What you’ll do:

  • Work 37.5 hours with varied shift patterns during opening times. Monday – Sunday 07:00 – 23:00
  • As a Customer Service Advisor you’ll take calls about billing and upgrades, as well as those having technical issues.
  • Spend time understanding customers’ needs and recommend Sky products that will improve the customers viewing, online and/or mobile experience.
  • As part of a supportive, fun and friendly service team, your focus will be on having great conversations.
  • Learn about our products, we’re fans too!

What you’ll bring:

  • Brilliant listening skills
  • Ability to empathise and understand our customers
  • A love for problem solving
  • A passion for delivering outstanding service

Inclusion:


CVs aren’t everything. We’re more focused on who you are and the potential you’ll bring to Sky. That’s why we have a unique approach through a series of questions and a video round.


We’ll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application.


The Benefits:


There’s a reason people can’t stop talking about #LifeAtSky. Our great range of benefits really are something special, here are just a few:

  • Free Sky Q, for the TV you love all in one place
  • Discounted Mobile and broadband
  • Bonus incentives
  • We offer a whole range of benefits to support you in all areas of your finances, health and lifestyle, such as, a generous pension plan, healthcare and discounts to over 800 retailers to name a few.

A range of benefits to support you in all areas of your finances, health and lifestyle, such as, a generous pension plan, healthcare, sharesave and discounts to over 800 retailers.


Where you’ll work:


Livingston - getting here is easy with our complimentary shuttle bus service from Livingston train stations and Livingston Centre, as well as onsite parking and great bus links.


Your base site will be in Livingston, however due to the ongoing coronavirus pandemic, we’re having to flex our recruitment and working practices to ensure we keep you and our staff safe. If you are invited to an interview, it’s likely this will be a virtual interview using video, and we’ll do our best to make the process smooth and straight forward for you. Should you be successful for this role, it’s likely you’ll need to spend some of your time working from home to begin with, but we’ll talk to you about this in more detail at the right time.


Why wait?


Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.


To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.


Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

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Customer Sales Advisor - Livingston - (Job Number: 53753)

British Sky Broadcasting CustomerService

West Lothian
30+ days ago
West Lothian
30+ days ago
true
Primary Location : SCOTLAND-West Lothian
Employee Status: Permanent
Schedule: Full-time
Closing Date: Ongoing

Want to do the best work of your life? Make your mark at Europe’s leading entertainment brand. Our people make Sky a truly exciting and inclusive place to work – a place where you can be yourself and let your skills shine.


Join us as a Customer Sales Advisor earning £19,150 per annum and you’ll enjoy the freedom and support you need to make an impact; through sales you’ll make fans of the products you love. Smashing targets could earn you an extra incentive of £4,000 on average, up to £7,000 for our top performers.


What you’ll do:

  • Work 37.5 hours with varied shift patterns during opening times. Monday – Sunday 08:30 – 20:00
  • Take calls from customers who are thinking about changing their products or leaving Sky
  • Understand our customers’ needs to provide a solution that will help them get the most from Sky’s amazing products and services
  • Focus on selling the right package to the right customer
  • Learn about our products, we’re fans too!

What you’ll bring:

  • Brilliant listening skills
  • Ability to emphasis and understand our customers individual needs
  • A healthy streak of ambition in sales
  • A passion for sales and selling our amazing products

Inclusion:


CVs aren’t everything. We’re more focused on who you are and the potential you’ll bring to Sky. That’s why we have a unique approach through a series of questions and a video round.


We’ll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application.


The Benefits:


There’s a reason people can’t stop talking about #LifeAtSky. Our great range of benefits really are something special, here are just a few:

  • Free Sky Q, for the TV you love all in one place
  • Discounted Mobile and broadband
  • Bonus incentives
  • We offer a range of benefits to support you in all areas of your finances, health and lifestyle, such as, a generous pension plan, healthcare, sharesave and discounts to over 800 retailers.

Where you’ll work:


Livingston - getting here is easy with our complimentary shuttle bus service from Livingston train stations and Livingston Centre, as well as onsite parking and great bus links.


Your base site will be in Livingston, however due to the ongoing coronavirus pandemic, we’re having to flex our recruitment and working practices to ensure we keep you and our staff safe. If you are invited to an interview, it’s likely this will be a virtual interview using video, and we’ll do our best to make the process smooth and straight forward for you. Should you be successful for this role, it’s likely you’ll need to spend some of your time working from home to begin with, but we’ll talk to you about this in more detail at the right time.


Why wait?


Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.


To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.


Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

No More Results

Posted

6 days ago

Description

Job Summary: 

Location: Glensburgh Road, Falkirk, Grangemouth, FK3 8XJ

Salary:  £20,000 - £26,000 depending on experience plus annual bonus and benefits. 

Hours: 40 Hours p/week (Rota) - MON-FRI & every other SAT *Day off mid-week when working SAT’s

We’re looking for an experienced and enthusiastic Service Advisor, to join Cazoo. This role will be based at the Cazoo Customer Collection Centre in Grangemouth, helping to build the UK’s best car buying and aftersales experience.

We are looking for a Service Advisor to support our service function, to ensure the quality of vehicles are in-line with our rigorous retail standards and where a fault occurs on a customers car, you take the right actions help get the car diagnosed and repaired.

You will need to manage the flow of work through the post sales and service team efficiently, ensuring all of our customers receive a great experience. If you're customer obsessed and enjoy working in a fast paced environment then this could be the opportunity for you! 

What you'll be doing:

  • Ensure that any pre or post sale rectification work is quickly identified and repaired to maximise customer satisfaction
  • Ensure the service and post sales process is diarised correctly to ensure an efficient process
  • Ensure all warranty claims are administered where applicable
  • Liaise with the Customer Support (CS) team and customers on rectification and service requirements, notifying the customers and CS team where applicable of issues and options as required.
  • To ensure the Centre Manager is notified for authorisation on expenditure on rectification and preparation work over your authorisation threshold
  • Work pro-actively with your colleagues on site, across customer operations, delivery and technical to ensure a deliver service excellence to our customers
  • Support the Technicians work efficiently to ensure maximum productivity to allow the effective use of labour hours
  • Ensure that all consumables and parts ordered are logged against job cards and returns are processed efficiently
  • Full compliance with Cazoo health and safety policies including LOLA & COSHH
  • Utilise Cazoo reporting suite, focussing right first-time diagnosis and repair, cycletime and cost per unit of post-sale rectification
  • Working across 7 days on a rota system (40 hours per week)

Key skills required:

  • Minimum of 2 years experience as a Service Advisor, used to working in a volume environment 
  • High level vehicle diagnosis and repair knowledge across multi-make vehicle ideally
  • Experience with garage management systems including VHC and inspection programmes
  • Understanding of MOT test standards
  • Willingness to travel (Clean driving licence required)
  • We pride ourselves on obsessing about the end consumer of our cars and its critical this is a core part of your DNA  

Benefits:

  • 33 Days Holiday (Inc English bank/public holidays) AND an extra day for your Birthday!
  • Contributory Pension (Up to 5% matched).
  • Discretionary BIG Milestones BONUS!
  • £500 Employee Referral Bonus!
  • Wellbeing benefits.
  • Health Care Scheme.

Useful Information: 

Founded in 2018, Cazoo is backed by leading investors and has a highly experienced team, led by Founder & CEO, Alex Chesterman OBE.

We are an equal opportunity employer and we value diversity and inclusivity. We do not discriminate on the basis of gender, race, age, sexual orientation, colour, religion, national origin, disability status or marital status.

Source: Cazoo