practice manager jobs

Near rochester, southern
42Jobs Found

42 jobs found for practice manager jobs Near rochester, southern

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Practice Manager - 225497

University of Rochester

Rochester, NY
30+ days ago
Rochester, NY
30+ days ago
Practice Manager Job ID 225497 Location Strong Memorial Hospital Full/Part Time Full-Time Favorite Job Regular/Temporary Regular Opening Full Time 40 hours Grade 052 Psychiatry SMH Administration Schedule 8 AM-4:30 PM Responsibilities Position Summary Under the general direction of the Clinical Director of Strong Ties and direct supervision of the Administrator II, serves as a member of the leadership team in the Strong Ties Clinic. Works in collaboration with the Clinic Director and Administrator II to develop systems/processes that will assure that standards are met and efficient operations are achieved. Manages the day-to-day operations and carries out strategic goals as set by the Division's leadership. Manages direct reports. Oversees the clerical staff, including patient reception, patient satisfaction, registration, charge capture and charge entry, co-pay collection, reconciliation of encounter forms at day's end, prior authorizations, appointment scheduling, referral management, and telephone management. Defines goals and communicates measurable outcomes quarterly and as needed for the area to the Clinical Director and Administrator II. Manages clinician master scheduling and provides operational reports out of eParc. Carries out responsibilities with considerable latitude for independent judgment. Fosters and enables a positive work environment by modeling the I CARE values. Specific Responsibilities Operational and Fiscal Management Manages the daily clinical operations at all site locations by collecting data from various sources, to analyze and interpret it, and to make recommendations improving the clinical operation. Implements procedures for enhancing levels of service and quality. Re-evaluates implementation of projects to assess and determine further recommendations to improve gap closure and/or identify opportunities. Collects, analyzes and interprets data to ensure optimal patient throughput and maximum patient access. Troubleshoots and solves problems proactively and as they arise. Collects and analyzes data to ensure staffing levels are appropriate for volume of patients scheduled at each location. Attends monthly meetings as scheduled/required. In collaboration with the site medical director, nurse manager, and administrator, assumes responsibility for the clinical finances. Effectively manages within budgeted parameters, by reviewing ledgers and identifying incremental needs. Responsible for control and accuracy of petty cash, cash reconciliation, and deposits. Prepares justifications for capital purchases. Develops cost reduction and expense management initiatives in collaboration with practice management. Maintains supply inventories by placing orders timely and accurately from approved vendor lists. Maintains providers' schedules to ensure adequate visit volumes for patient access and financial performance. Prepares justifications regarding variances in expenditures and revenue/charges. Prepares data for annual operating budgets and for financial reports, prepares analyses and allocates expenses, coordinates expenditures and property controls; reviews and approves invoices, payroll and other personnel forms. To ensure compliance and that we are capturing charges/revenue for our services, collects and analyzes information regarding the practice and enhances billing/encounter forms as needed. Develops and plans the creation of Master Clinical schedule for clinical providers, residents and therapists. Ensures central reports accurately reflect Divisional productivity by maintaining the Flowcast dictionary for providers in the Division. To incorporate best practices, maintains expert knowledge of Flowcast and eRecord applications by attending meetings/training and acting as the subject matter expert (SME) for the Division. Staff Supervision/Orientation Directs and supervises front end and clerical staff. Maintains compliance with employment law and ensures adherence to policies and procedures. Collects, analyzes and interprets data to develop and establish standard operating procedures. Develops and plans employee schedules to meet operational needs. Assigns accountabilities and reviews completed work for accuracy. Provides consistent feedback to staff on their performance and achievements. Meets regularly with clerical staff for information exchange and educational events. Recruits, interviews, hires and trains clerical staff in new system updates through eRecord training opportunities. Introduces and educates new staff to the unit and to the responsibilities of the OAS. Ensures and inspects that the learning is competency based, provides clear expectations and goals to trainee. Ensures annual staff mandatories are completed. Assesses and evaluates performance throughout training, and provides feedback, additional resources and training when needed. Provides educational material to staff to facilitate the learning process. By gathering and analyzing data, develops and maintains a unit-based manual that addresses job requirements and the learning needed to achieve those requirements. Initiates related personnel actions. Prepares and submits required paperwork to HR to change employee status. Monitors and edits clerical staff time entry in HRMS, approves clerical staff payroll and vacations. Counsels clerical staff regarding performance issues and develops with the staff, plans to improve. Completes and delivers end of probation and annual performance evaluations of clerical staff. Assures accuracy of clerical staff personnel files and assures that mandatory education is complete. Quality Controls/Process Improvement Establishes criteria for monthly monitoring of accuracy and efficiency; delegates data collection, reviews results and makes a plan to meet goals. Ensures pre-verification protocols are managed. Monitors timeliness and accuracy of work performed by central services and access center and communicates issues with managers of central services, as needed. Tracks and analyzes no-shows, cancellations, bumps and first available appointments for the practice; makes recommendations and implements processes to improve these rates. Prepares monthly volume and statistical reports for the Leadership Team to review and to share at staff meetings. Reviews, analyzes and interprets results of Patient and Staff satisfaction surveys, and makes recommendations to improve satisfaction. In collaboration with clinical directors, oversees clinical compliance for quality assurance, documentation and reporting. Ensures compliance with standard, HIPAA, OSHA, OMH, and The Joint Commission (TJC) policies by implementing quality controls, and providing and enforcing appropriate training. Develops, and trains/practices for emergency and disaster planning protocols. Understands and enforces patient rights and organizational ethics philosophies. Customer Satisfaction Assures I CARE values are demonstrated by all staff at all times. Acts as an excellent representative of the unit at departmental, service and institutional meetings. Serves as point person for the management of patient complaints and in this role, serves as a front line problem solver. Answers correspondence and other inquiries involving the interpretation of University as well as departmental policy, regulations, procedures, etc.; guides subordinates on replies to routine correspondence. Acts as a liaison with physicians, staff and with other community health, social and government agencies. Coordinates and directs programs for volunteer participation. Develops and plans coordination of training programs/conferences for staff. Plans and establishes meetings, conference symposia etc., and coordinates the arrangements and preparation of program literature, brochures and other materials. Performs other related duties as required. Requirements: Graduation from college or an equivalent combination of experience and training. 3 years of related work experience including at least 1 year in an administrative capacity in an academic office or project management, or the equivalent experience in business. How To Apply All applicants must apply online. EOE Minorities/Females/Protected Veterans/Disabled
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Practice Manager - 224425

University of Rochester

Rochester, NY
30+ days ago
Rochester, NY
30+ days ago
Practice Manager Job ID 224425 Location Strong Memorial Hospital Full/Part Time Full-Time Favorite Job Regular/Temporary Regular Opening Full Time 40 hours Grade 051 Primary Care Managers Responsibilities Position Summary: Under general direction of the site medical director and Primary Care Administration, and with significant latitude for independent judgment, the Practice Manager (PM) serves as the business manager for the physician(s). The PM performs, supervises, coordinates and/or monitors the work activity of employees, develops goals and objectives and is responsible for annual operating budgets for the office. The PM will maintain a positive work environment by behaving and communicating in a respectful and professional manner with patients, coworkers and supervisors. Occasional evening and weekend work is possible. Job Duties and Responsibilities: Operations Management – Supervises the overall operation of a primary care practice Implement procedures for enhancing levels of service and quality. Demonstrate skill in resolving difficult patient complaints and concerns. Implement and enforce medical office policies and procedures. Develop guidelines for prioritizing and assigning work activities, evaluating effectiveness and modifying process as necessary. Establish and maintain efficient and responsive patient flow system. Schedule and attend regular office meetings with providers and office staff. Prepare weekly schedule for staff ensuring proper staffing to support daily office operations. Train and maintain office specific emergency plan. In collaboration with providers, directly monitor the work of staff to ensure accuracy and maximum efficiency. Support and uphold policies, procedures, objectives, quality improvement, safety, environmental and infection control and codes and requirements of accreditation and financial performance. Oversee maintenance of patient records, to include storage and transfer. Establish performance improvement goals for the office, remaining in alignment with goals and objectives of PCA. Attend in-service and other mandatory training sessions. Human Resources – Responsible for the following human resource-related responsibilities Responsible for recruiting, hiring, orientation, training, development and evaluation and management of staff. Assist with management of clinical staff in collaboration with site medical director. Maintain compliance with employment law. Ensure annual staff mandatories are completed. Ensure adherence to policies and procedures. Promptly and accurately complete required documentation related to hires, terminations, and other status changes. Conduct timely and thorough employee performance appraisals. Effective management of temporary services staff. Perform weekly input and review of payroll in electronic payroll systems. Manages and approves staff requests for time off and overtime. Maintain an “open-door” policy for staff. Manage staff firmly, fairly and consistently. Financial – In collaboration with the site medical director assumes responsibility for department finances Oversight or performance of billing operations procedures, to include charge entry, balancing of office payments, and verification of charges to providers. Preparation of annual budgets. Effectively manage within budgeted parameters. Reconcile monthly ledgers. Responsible for control and accuracy of petty cash, cash reconciliation and deposits. Prepare justifications for capital purchases. Develop cost reduction and expense management initiatives in collaboration with site medical director and PCA. Hold staff accountable for target achievement. Process pharmaceutical, supply and other types of orders timely and accurately from approved vendor lists. Maintain provider schedules to ensure adequate visit volumes for patient access and financial performance. Analyze and review monthly billing and financial reports. Ensure insurance pre-verification protocols are followed. Quality and Compliance – Responsible for maintaining high levels of quality service and environment and compliance with local, state and federal regulation and standards Oversee completion and submission of quality reports. In collaboration with practice physician(s), oversee clinical compliance for quality assurance, documentation, and reporting. Ensure compliance with standard, HIPAA, OSHA and JCAHO policies. Develop and train /practice for emergency and disaster planning protocols. Understands and enforces patient rights and organizational ethics philosophies. Administrative Duties Attend monthly meetings as per Primary Care Administration. Attend in-service and other mandatory training sessions. Act as liaison with property managers and PCA to manage and address issues with property/facility. Collaborate with associate directors to implement best practices. Complete and process expense reports. Administer CME benefits; provide monthly reports to providers. Regular procurement of office, medical and pharmaceutical supplies. Management and tracking of purchase orders. Routine written and phone communication with patients, staff and Primary Care Administration. Vendor relations. Qualifications: College graduation or an equivalent combination of experience and training. 1 year of relevant administrative experience. License/Certification Required: Certified Medical Office Manager (CMOM) required within one year from start of position and renewable annually by meeting the continuing education requirements for (CMOM). Obtainment of notary public optional. Skills: + Knowledge of medical practices, terminology, and reimbursement policies. + CPT/ICD-9-CM coding systems. + Electronic medical records and billing systems. + Skill in planning, organizing, delegating, and supervising. + Skill in evaluating the effectiveness of existing methods and procedures. + Skill in problem solving. + Skill in verbal and written communication. + Ability to use multi-line phone system, including transferring calls and paging. + Electronic Medical Record (EMR) skills (Proficiency in all aspects of GE Flowcast system (to include Master Scheduling, Billing knowledge) and Touchchart. + Computer skills as outlined below: + Ability to navigate from desk top to a variety of applications. + Ability to copy and paste documents. + Basic Microsoft Outlook email skills (open new, to, cc, send). + Basic electronic filing skills (name a file, save file, save as). + Basic typing skills; basic keyboarding skills. + Basic proficiency with Microsoft Word and Excel. + Ability to read, interpret, apply, and cross-train staff regarding policies and procedures. + Ability to set priorities among multiple requests. + Ability to interact with patients, medical and administrative staff, and the public effectively. How To Apply All applicants must apply online. EOE Minorities/Females/Protected Veterans/Disabled
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Practice Manager

Rochester Regional Health

Rochester, NY
18 days ago
Rochester, NY
18 days ago
Job Description

SUMMARY

Provides management and administrative support to the practice.  Works closely with the Lead Physician and other providers of the practice developing business strategies, formulating budgets and overseeing daily operations.  The primary responsibility is to plan, coordinate, direct and supervise various elements of the practice to include, but not limited to financial, operations and personnel management within the policies of the Medical Group and Rochester Regional Health System. Upholds patient rights in all settings.  Provides leadership for staff; exhibits leadership core competencies; provides superior customer service; communicates and models the mission and values of the system.

STATUS: Full time

LOCATION:  Chemical Dependency - Greece Clinic

DEPARTMENT: Behavioral Health

SCHEDULE:  Monday - Friday Days      

ATTRIBUTES

  • Associates or Bachelor’s degree in Business or related field preferred or an equivalent combination of education or work experience.
  • 3 years relevant work experience within practice setting preferred.
  •  2 years administrative leadership experience or combination of education and experience may be considered.
  • Demonstrated communications and analytical skills required

RESPONSIBILITIES

  • Daily oversight. Manage daily operations and financial control of assigned practice, including demographic information, coding, charges, statistical information, and month-end data; prepare annual budget and action plans, while monitoring monthly financial reports
  • Collaboration. Work with Human Resources to assist with recruitment, hiring, mentoring and termination of non-physician staff
  • Patient Satisfaction. Solicit and respond to patient feedback to improve service and processes that will enhance the patient experience
  • Staff Management. Oversee and evaluate the performance of staff, as well as review and approve time sheets and other payroll materials
  • Compliance. Assure compliance with all required policies, procedures, standards and regulations (dept., county, state and federal)
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Practice Manager - 224895

University of Rochester

Rochester, NY
30+ days ago
Rochester, NY
30+ days ago
Practice Manager Job ID 224895 Location Strong Memorial Hospital Full/Part Time Full-Time Favorite Job Regular/Temporary Regular Opening Full Time 40 hours Grade 051 Primary Care Managers Responsibilities Position Summary: Under general direction of the site medical director and Primary Care Administration, and with significant latitude for independent judgment, the Practice Manager (PM) serves as the business manager for the physician(s). The PM performs, supervises, coordinates and/or monitors the work activity of employees, develops goals and objectives and is responsible for annual operating budgets for the office. The PM will maintain a positive work environment by behaving and communicating in a respectful and professional manner with patients, coworkers and supervisors. Occasional evening and weekend work is possible. Job Duties and Responsibilities: Operations Management – Supervises the overall operation of a primary care practice Implement procedures for enhancing levels of service and quality. Demonstrate skill in resolving difficult patient complaints and concerns. Implement and enforce medical office policies and procedures. Develop guidelines for prioritizing and assigning work activities, evaluating effectiveness and modifying process as necessary. Establish and maintain efficient and responsive patient flow system. Schedule and attend regular office meetings with providers and office staff. Prepare weekly schedule for staff ensuring proper staffing to support daily office operations. Train and maintain office specific emergency plan. In collaboration with providers, directly monitor the work of staff to ensure accuracy and maximum efficiency. Support and uphold policies, procedures, objectives, quality improvement, safety, environmental and infection control and codes and requirements of accreditation and financial performance. Oversee maintenance of patient records, to include storage and transfer. Establish performance improvement goals for the office, remaining in alignment with goals and objectives of PCA. Attend in-service and other mandatory training sessions. Human Resources – Responsible for the following human resource-related responsibilities Responsible for recruiting, hiring, orientation, training, development and evaluation and management of staff. Assist with management of clinical staff in collaboration with site medical director. Maintain compliance with employment law. Ensure annual staff mandatories are completed. Ensure adherence to policies and procedures. Promptly and accurately complete required documentation related to hires, terminations, and other status changes. Conduct timely and thorough employee performance appraisals. Effective management of temporary services staff. Perform weekly input and review of payroll in electronic payroll systems. Manages and approves staff requests for time off and overtime. Maintain an “open-door” policy for staff. Manage staff firmly, fairly and consistently. Financial – In collaboration with the site medical director assumes responsibility for department finances Oversight or performance of billing operations procedures, to include charge entry, balancing of office payments, and verification of charges to providers. Preparation of annual budgets. Effectively manage within budgeted parameters. Reconcile monthly ledgers. Responsible for control and accuracy of petty cash, cash reconciliation and deposits. Prepare justifications for capital purchases. Develop cost reduction and expense management initiatives in collaboration with site medical director and PCA. Hold staff accountable for target achievement. Process pharmaceutical, supply and other types of orders timely and accurately from approved vendor lists. Maintain provider schedules to ensure adequate visit volumes for patient access and financial performance. Analyze and review monthly billing and financial reports. Ensure insurance pre-verification protocols are followed. Quality and Compliance – Responsible for maintaining high levels of quality service and environment and compliance with local, state and federal regulation and standards Oversee completion and submission of quality reports. In collaboration with practice physician(s), oversee clinical compliance for quality assurance, documentation, and reporting. Ensure compliance with standard, HIPAA, OSHA and JCAHO policies. Develop and train /practice for emergency and disaster planning protocols. Understands and enforces patient rights and organizational ethics philosophies. Administrative Duties Attend monthly meetings as per Primary Care Administration. Attend in-service and other mandatory training sessions. Act as liaison with property managers and PCA to manage and address issues with property/facility. Collaborate with associate directors to implement best practices. Complete and process expense reports. Administer CME benefits; provide monthly reports to providers. Regular procurement of office, medical and pharmaceutical supplies. Management and tracking of purchase orders. Routine written and phone communication with patients, staff and Primary Care Administration. Vendor relations. Qualifications: College graduation or an equivalent combination of experience and training. 1 year of relevant administrative experience. License/Certification Required: Certified Medical Office Manager (CMOM) required within one year from start of position and renewable annually by meeting the continuing education requirements for (CMOM). Obtainment of notary public optional. Skills: + Knowledge of medical practices, terminology, and reimbursement policies. + CPT/ICD-9-CM coding systems. + Electronic medical records and billing systems. + Skill in planning, organizing, delegating, and supervising. + Skill in evaluating the effectiveness of existing methods and procedures. + Skill in problem solving. + Skill in verbal and written communication. + Ability to use multi-line phone system, including transferring calls and paging. + Electronic Medical Record (EMR) skills (Proficiency in all aspects of GE Flowcast system (to include Master Scheduling, Billing knowledge) and Touchchart. + Computer skills as outlined below: + Ability to navigate from desk top to a variety of applications. + Ability to copy and paste documents. + Basic Microsoft Outlook email skills (open new, to, cc, send). + Basic electronic filing skills (name a file, save file, save as). + Basic typing skills; basic keyboarding skills. + Basic proficiency with Microsoft Word and Excel. + Ability to read, interpret, apply, and cross-train staff regarding policies and procedures. + Ability to set priorities among multiple requests. + Ability to interact with patients, medical and administrative staff, and the public effectively. How To Apply All applicants must apply online. EOE Minorities/Females/Protected Veterans/Disabled
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Practice Manager - 224392

University of Rochester

Rochester, NY
30+ days ago
Rochester, NY
30+ days ago
Practice Manager Job ID 224392 Location Strong Memorial Hospital Full/Part Time Full-Time Favorite Job Regular/Temporary Regular Opening Full Time 40 hours Grade 051 Primary Care Managers Responsibilities Position Summary: Under general direction of the site medical director and Primary Care Administration, and with significant latitude for independent judgment, the Practice Manager (PM) serves as the business manager for the physician(s). The PM performs, supervises, coordinates and/or monitors the work activity of employees, develops goals and objectives and is responsible for annual operating budgets for the office. The PM will maintain a positive work environment by behaving and communicating in a respectful and professional manner with patients, coworkers and supervisors. Occasional evening and weekend work is possible. Job Duties and Responsibilities: Operations Management – Supervises the overall operation of a primary care practice Implement procedures for enhancing levels of service and quality. Demonstrate skill in resolving difficult patient complaints and concerns. Implement and enforce medical office policies and procedures. Develop guidelines for prioritizing and assigning work activities, evaluating effectiveness and modifying process as necessary. Establish and maintain efficient and responsive patient flow system. Schedule and attend regular office meetings with providers and office staff. Prepare weekly schedule for staff ensuring proper staffing to support daily office operations. Train and maintain office specific emergency plan. In collaboration with providers, directly monitor the work of staff to ensure accuracy and maximum efficiency. Support and uphold policies, procedures, objectives, quality improvement, safety, environmental and infection control and codes and requirements of accreditation and financial performance. Oversee maintenance of patient records, to include storage and transfer. Establish performance improvement goals for the office, remaining in alignment with goals and objectives of PCA. Attend in-service and other mandatory training sessions. Human Resources – Responsible for the following human resource-related responsibilities Responsible for recruiting, hiring, orientation, training, development and evaluation and management of staff. Assist with management of clinical staff in collaboration with site medical director. Maintain compliance with employment law. Ensure annual staff mandatories are completed. Ensure adherence to policies and procedures. Promptly and accurately complete required documentation related to hires, terminations, and other status changes. Conduct timely and thorough employee performance appraisals. Effective management of temporary services staff. Perform weekly input and review of payroll in electronic payroll systems. Manages and approves staff requests for time off and overtime. Maintain an “open-door” policy for staff. Manage staff firmly, fairly and consistently. Financial – In collaboration with the site medical director assumes responsibility for department finances Oversight or performance of billing operations procedures, to include charge entry, balancing of office payments, and verification of charges to providers. Preparation of annual budgets. Effectively manage within budgeted parameters. Reconcile monthly ledgers. Responsible for control and accuracy of petty cash, cash reconciliation and deposits. Prepare justifications for capital purchases. Develop cost reduction and expense management initiatives in collaboration with site medical director and PCA. Hold staff accountable for target achievement. Process pharmaceutical, supply and other types of orders timely and accurately from approved vendor lists. Maintain provider schedules to ensure adequate visit volumes for patient access and financial performance. Analyze and review monthly billing and financial reports. Ensure insurance pre-verification protocols are followed. Quality and Compliance – Responsible for maintaining high levels of quality service and environment and compliance with local, state and federal regulation and standards Oversee completion and submission of quality reports. In collaboration with practice physician(s), oversee clinical compliance for quality assurance, documentation, and reporting. Ensure compliance with standard, HIPAA, OSHA and JCAHO policies. Develop and train /practice for emergency and disaster planning protocols. Understands and enforces patient rights and organizational ethics philosophies. Administrative Duties Attend monthly meetings as per Primary Care Administration. Attend in-service and other mandatory training sessions. Act as liaison with property managers and PCA to manage and address issues with property/facility. Collaborate with associate directors to implement best practices. Complete and process expense reports. Administer CME benefits; provide monthly reports to providers. Regular procurement of office, medical and pharmaceutical supplies. Management and tracking of purchase orders. Routine written and phone communication with patients, staff and Primary Care Administration. Vendor relations. Qualifications: College graduation or an equivalent combination of experience and training. 1 year of relevant administrative experience. License/Certification Required: Certified Medical Office Manager (CMOM) required within one year from start of position and renewable annually by meeting the continuing education requirements for (CMOM). Obtainment of notary public optional. Skills: + Knowledge of medical practices, terminology, and reimbursement policies. + CPT/ICD-9-CM coding systems. + Electronic medical records and billing systems. + Skill in planning, organizing, delegating, and supervising. + Skill in evaluating the effectiveness of existing methods and procedures. + Skill in problem solving. + Skill in verbal and written communication. + Ability to use multi-line phone system, including transferring calls and paging. + Electronic Medical Record (EMR) skills (Proficiency in all aspects of GE Flowcast system (to include Master Scheduling, Billing knowledge) and Touchchart. + Computer skills as outlined below: + Ability to navigate from desk top to a variety of applications. + Ability to copy and paste documents. + Basic Microsoft Outlook email skills (open new, to, cc, send). + Basic electronic filing skills (name a file, save file, save as). + Basic typing skills; basic keyboarding skills. + Basic proficiency with Microsoft Word and Excel. + Ability to read, interpret, apply, and cross-train staff regarding policies and procedures. + Ability to set priorities among multiple requests. + Ability to interact with patients, medical and administrative staff, and the public effectively. How To Apply All applicants must apply online. EOE Minorities/Females/Protected Veterans/Disabled
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Practice Administrator - 223600

University of Rochester

Rochester, NY
30+ days ago
Rochester, NY
30+ days ago
Practice Administrator Job ID 223600 Location Eastman Dental Center Full/Part Time Full-Time Favorite Job Regular/Temporary Regular Opening Full Time 40 hours Grade 052 UDFG Dental Faculty Schedule 8 AM-5 PM Responsibilities General Purpose: Under general direction of the University human resource policies and accounting guidelines, serves as the Practice Manager for the University Dental Faculty Group located at 2400 South Clinton Ave. Responsibilities include managing the scheduling, registration, and billing operations for the University Dental Faculty Group. Supervising the activities of the ambulatory patient representatives, billing/collection specialists and the Lead licensed dental assistant. Education and Experience Required: Bachelor’s degree in related field required or equivalent combination of education and experience, including one year in an administrative capacity in an academic practice setting. Three (3) years (prefer three (3) - five (5) years) management and dental/medical billing experience or a combination of experience and education. Knowledge of Axium system helpful. Ability to problem solve and work in an organized manner. Ability to work with diverse faculty and staff. Typical Duties Specific responsibilities include, but are not limited to: Financial Responsibilities: + Review and monitor Clinton Crossing operating budget as directed. Assists with the EDC. + On a monthly basis prepare and review with Sr. Administrator faculty practice billing and collection reports and other practice reports as requested. + Complete ledger transfers to the appropriate accounts. + Manage billing, collections, and overall accounts receivable for the Clinton Crossings faculty practice. Ensure all billing related activities of the University Dental Faculty Group CC site are performed accurately and in a timely manner. + Work with Sr. Administrator on reconciling the Clinton Crossings operation’s account. + Review appropriate monthly accounts receivable reports with Lead Billing Specialist and Sr. Administrator, including follow-up with the Dental Central Billing Office on any areas of concern where they oversee. + Oversee accurate and timely payment posting, prompt submission of pre-treatment estimates and immediate follow-up with insurance companies for delinquent payments and with requests for attachments. Dental Operations: + Direct and coordinate all patient scheduling and registration, as well as provider scheduling in axiUm. + Direct the development of new and existing front end processes with Lead personnel in order to facilitate constant quality improvements and add efficiencies in all areas (administrative & clinical). + Facilitation of patient follow-up and recall. This includes developing an adequate recall system in conjunction with the providers. + Develop and supervise a system for monitoring the status of predeterminations (including ensuring the patient representative staff are working with patients and insurance carriers to maximize benefits). + Oversee review of provider treatment plans and financial counseling of patients (including the utilization of Care Credit). Authorize collection for bad debt accounts. + Participates in the development/preparation of marketing material for advertisements. + Assist in determining department needs. Initiates and authorizes orders for equipment, supplies, and services as they pertain to the site. Reviews and approves recommendations for repair and purchases of major equipment. Reviews capital requests with Sr. Administrator and UDFG Director. + Represents and serves as a spokesperson for the Clinton Crossing site in interpreting administrative matters to patients, faculty, and staff. + Replies to correspondence and other inquiries involving the interpretation of University policy and Department policy. + Assists with the Eastman Site front end needs when necessary. + Other duties as assigned. Human Resource Administration: + Hire, assign, and supervise activities of the physician support specialists, lead dental assistants, treatment coordinators, dental hygienists and lead collection specialist. + Coordinate and conduct staff meetings with front desk, clinical assistants, hygienists & billing staff. + Oversee attendance records and approve payroll, coordinate training efforts and monitor performance (including providing detailed feedback on a regular basis). Develop performance goals with each physician support specialist, lead dental assistant, treatment coordinator, lead collection specialist and dental hygienist. Complete evaluations for the initial six-month period and annually there after or as necessary. Administrative: + Develops policy and procedures for the front-end operations with Sr. Administrator input. + Participates in activities that assist the CC site in meeting the regulatory guidelines and standards. + Contact vendor(s) for supplies and initiate service for equipment specific to the practice. Serve as the liaison for technical support for computer hardware, software, and the telephone system. + Communicate effectively and professionally with faculty, patients, staff, vendors, the medical center and Dentistry administrative groups and Dental Central Billing Office. Represent the faculty’s interests and improve overall operational efficiency. + Handle patient complaints and work closely with HR and Sr. Administrator to resolve patient problems and disputes. + Attend and participate in appropriate site meetings and others as assigned + HIPAA Privacy & Security Liaison for UDFG. + Participate in department wide projects as assigned and collaborate in developing improved operational plans for the department. + Other duties as assigned. How To Apply All applicants must apply online. EOE Minorities/Females/Protected Veterans/Disabled
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Practice Manager - 222468

University of Rochester

Rochester, NY
30+ days ago
Rochester, NY
30+ days ago
Practice Manager Job ID 222468 Location Strong Memorial Hospital Full/Part Time Full-Time Favorite Job Regular/Temporary Regular Opening Full Time 40 hours Grade 051 Primary Care Managers Responsibilities Position Summary: Under general direction of the site medical director and Primary Care Administration, and with significant latitude for independent judgment, the Practice Manager (PM) serves as the business manager for the physician(s). The PM performs, supervises, coordinates and/or monitors the work activity of employees, develops goals and objectives and is responsible for annual operating budgets for the office. The PM will maintain a positive work environment by behaving and communicating in a respectful and professional manner with patients, coworkers and supervisors. Occasional evening and weekend work is possible. Job Duties and Responsibilities: Operations Management – Supervises the overall operation of a primary care practice Implement procedures for enhancing levels of service and quality. Demonstrate skill in resolving difficult patient complaints and concerns. Implement and enforce medical office policies and procedures. Develop guidelines for prioritizing and assigning work activities, evaluating effectiveness and modifying process as necessary. Establish and maintain efficient and responsive patient flow system. Schedule and attend regular office meetings with providers and office staff. Prepare weekly schedule for staff ensuring proper staffing to support daily office operations. Train and maintain office specific emergency plan. In collaboration with providers, directly monitor the work of staff to ensure accuracy and maximum efficiency. Support and uphold policies, procedures, objectives, quality improvement, safety, environmental and infection control and codes and requirements of accreditation and financial performance. Oversee maintenance of patient records, to include storage and transfer. Establish performance improvement goals for the office, remaining in alignment with goals and objectives of PCA. Attend in-service and other mandatory training sessions. Human Resources – Responsible for the following human resource-related responsibilities Responsible for recruiting, hiring, orientation, training, development and evaluation and management of staff. Assist with management of clinical staff in collaboration with site medical director. Maintain compliance with employment law. Ensure annual staff mandatories are completed. Ensure adherence to policies and procedures. Promptly and accurately complete required documentation related to hires, terminations, and other status changes. Conduct timely and thorough employee performance appraisals. Effective management of temporary services staff. Perform weekly input and review of payroll in electronic payroll systems. Manages and approves staff requests for time off and overtime. Maintain an “open-door” policy for staff. Manage staff firmly, fairly and consistently. Financial – In collaboration with the site medical director assumes responsibility for department finances Oversight or performance of billing operations procedures, to include charge entry, balancing of office payments, and verification of charges to providers. Preparation of annual budgets. Effectively manage within budgeted parameters. Reconcile monthly ledgers. Responsible for control and accuracy of petty cash, cash reconciliation and deposits. Prepare justifications for capital purchases. Develop cost reduction and expense management initiatives in collaboration with site medical director and PCA. Hold staff accountable for target achievement. Process pharmaceutical, supply and other types of orders timely and accurately from approved vendor lists. Maintain provider schedules to ensure adequate visit volumes for patient access and financial performance. Analyze and review monthly billing and financial reports. Ensure insurance pre-verification protocols are followed. Quality and Compliance – Responsible for maintaining high levels of quality service and environment and compliance with local, state and federal regulation and standards Oversee completion and submission of quality reports. In collaboration with practice physician(s), oversee clinical compliance for quality assurance, documentation, and reporting. Ensure compliance with standard, HIPAA, OSHA and JCAHO policies. Develop and train /practice for emergency and disaster planning protocols. Understands and enforces patient rights and organizational ethics philosophies. Administrative Duties Attend monthly meetings as per Primary Care Administration. Attend in-service and other mandatory training sessions. Act as liaison with property managers and PCA to manage and address issues with property/facility. Collaborate with associate directors to implement best practices. Complete and process expense reports. Administer CME benefits; provide monthly reports to providers. Regular procurement of office, medical and pharmaceutical supplies. Management and tracking of purchase orders. Routine written and phone communication with patients, staff and Primary Care Administration. Vendor relations. Qualifications: College graduation or an equivalent combination of experience and training. 1 year of relevant administrative experience. License/Certification Required: Certified Medical Office Manager (CMOM) required within one year from start of position and renewable annually by meeting the continuing education requirements for (CMOM). Obtainment of notary public optional. Skills: + Knowledge of medical practices, terminology, and reimbursement policies. + CPT/ICD-9-CM coding systems. + Electronic medical records and billing systems. + Skill in planning, organizing, delegating, and supervising. + Skill in evaluating the effectiveness of existing methods and procedures. + Skill in problem solving. + Skill in verbal and written communication. + Ability to use multi-line phone system, including transferring calls and paging. + Electronic Medical Record (EMR) skills (Proficiency in all aspects of GE Flowcast system (to include Master Scheduling, Billing knowledge) and Touchchart. + Computer skills as outlined below: + Ability to navigate from desk top to a variety of applications. + Ability to copy and paste documents. + Basic Microsoft Outlook email skills (open new, to, cc, send). + Basic electronic filing skills (name a file, save file, save as). + Basic typing skills; basic keyboarding skills. + Basic proficiency with Microsoft Word and Excel. + Ability to read, interpret, apply, and cross-train staff regarding policies and procedures. + Ability to set priorities among multiple requests. + Ability to interact with patients, medical and administrative staff, and the public effectively. How To Apply All applicants must apply online. EOE Minorities/Females/Protected Veterans/Disabled
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Practice Administrator II - 222229

University of Rochester

Rochester, NY
30+ days ago
Rochester, NY
30+ days ago
Practice Administrator II Job ID 222229 Location Strong Memorial Hospital Full/Part Time Full-Time Favorite Job Regular/Temporary Regular Opening Full Time 40 hours Grade 055 Pluta Cancer Center Responsibilities Position Summary: The Administrator for the Pluta Cancer Center (PCC), inclusive of the Comprehensive Breast Care Center (CBCC), reports directly to the Associate Director for Administration. He/she is responsible for providing overall leadership and direction to the PCC physicians and staff. He/she will provide administrative support for all patient care and administrative services of the PCC in the form of planning, directing and evaluating administrative services in the Program. Core to the position is preserving the mission and values for the PCC and ensuring a work environment that attracts and retains the most talented staff. Specific Responsibilities: Under general direction and with latitude for the exercise of independent judgment and initiative: Clinical Operations (50%) + Maintains responsibility for the coordination of administrative activities within PCC and facilitates the provision of all patient care services. + Maintains supervision of all non-clinical staff in conjunction with lead positions + Oversee day-to-day administrative operations of all Registration and Scheduling functions. Develop and establish procedures and staffing schedules to assure efficient running and coordination of multiple clinics. + Hire, assign, supervise and provide guidance for assigned clerical staff. Coordinate orientation and compliance with staff in-service requirements. Resolve personnel problems. Evaluate staff and recommend salaries in accordance with established University standards. + Manage front-end activities of the unit. Supervise staff responsible for assuring adequate and appropriate insurance/coding information is entered, along with demographic and referral information, for the registration/scheduling system. Provider Relations (20%) + Interact with referring physicians; gather performance/customer feedback in order to improve the overall referring MD experience at PCC. + Work with the nursing, radiation therapy and complementary services teams as well as staff at PCC to maintain efficient and effective integrated delivery of services, patient satisfaction, and ease of operation for the clinical team. + Set goals and initiatives center wide for achieving top scores from Press Ganey (patient experience survey) as well as improving the efficiency and effectiveness of clinical and administrative operations. + Collaborate with physicians and nursing to oversee the development and implementation of clinical quality improvement efforts such as QOPI and ACRO accreditation. Fiscal Administration (20%) + Coordinates all budgets for the PCC. Coordinates with Hospital and Cancer Center Administration the development of timely and meaningful financial and information systems for PCC. Ensures that data collection for these systems is done in an accurate and timely fashion. + Ensures fiscal control through a reliable system of expenditure and revenue accounting. Coordinates program and component budget processes. Maintains responsibility for purchase approval of major equipment, services, space and materials. + Assists the Cancer Center Director and the SMH Management Team by informing and advising them on administrative and fiscal activities. Represents, as appropriate, the program and/or the Hospital in Medical Center and community activities. + Plans and directs administrative support for program activities to provide efficient and effective management of resources (people, space, supplies and equipment). + Maintains liaison with other departments of the Medical Center for general information purposes, interdepartmental planning and administrative problem resolution. + Performs other related duties as required. Foundation Liaison (10%) + Function as PCC liaison to PCC Board, Wilmot Cancer Center Advisory Board, and PCC Oversight Committee. + Cultivate relationships with major donors and other key supporters of PCC. + Represent the center at community events and PR opportunities. REQUIREMENTS Bachelor's degree and 5 years relevant experience including at least 2 years at managerial level; or equivalent combination of education and experience. Master' s degree, equivalent course work, or specialized experience in an appropriate field to the assignment is desirable. How To Apply All applicants must apply online. EOE Minorities/Females/Protected Veterans/Disabled
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Practice Administrator - 222341

University of Rochester

Rochester, NY
30+ days ago
Rochester, NY
30+ days ago
Practice Administrator Job ID 222341 Location Medical Faculty Group Full/Part Time Full-Time Favorite Job Regular/Temporary Regular Opening Full Time 40 hours Grade 055 Urology Schedule 8 AM-5 PM; Weekends as Scheduled Responsibilities Position Summary: Under general direction and with considerable latitude for exercise of independent judgment, serves as administrative or business manager to a dean, or heads of the administrative and business functions of a major department or of a medical or research project. Typically, responsibilities include most or all of the following, as well as related duties: Responsibilities: + Develops and controls research project and operating budgets. Maintains liaison with the principal research administration, accounting, budget and personnel departments and consults with investigators, the dean and administrative heads of the departments. + Assists in facilities planning; determines need for and recommends equipment, repairs, supplies and clerical and other support staff. Initiates requisitions and represents the department in obtaining support services. + Assists principal investigators in the preparation of applications for research or training support and maintains liaison with Research and Project Administration, federal agencies and others. + Establishes guidelines for distribution of expenses. Controls expenses and property. Is responsible for preparation of operating and financial records for reviews and approval of payrolls and personnel actions, invoices, requisitions and supply records. + Is responsible for the operation of central administrative offices. Responds on behalf of the dean, director, or chairman to inquiries involving the University as well as departmental policy, regulations, procedures, etc + Responsible for the daily clinical operational performance of campus/non-campus sites associated with UR Medicine Urology. + Utilizes the principles of lean performance to assess the practice operation for effective systems, structure, functions and leadership. Develops and implements action plans to address gaps and sets goals for growth/productivity. Modifies action plans as needed. + Translates and implements a culture that focuses on a "group model" with shared cultures of engagement to optimize processes and procedures across all locations. + Along with site manager, responsible for ePARC efficiency and accuracy. + Responsible for monitoring patient access metrics and performance achieving access goals. + Responsible for overseeing team member roficiency and working with site leadership to achieve and maintain accuracy standards. + Meet with each leader weekly or biweekly and participate in monthly site meeting for all administrative team members. Document all meetings with agenda and follow-up items. + Carries out research and prepares analytical reports on special problems with recommendations for program or policy changes, as directed. + Interprets policy, regulations, etc., to other University departments, students and the general public. Participates with faculty in the planning and design of program changes. + Assists in planning and is responsible for coordinating administrative arrangements for meetings, conferences, etc. + Selects and supervises professional/administrative assistants, provides for their training and development and evaluates their performance. May interview senior clerical and technical staff and make their appointments. Counsels staff, takes action on matters of discipline, promotion, salary and other matters. + Performs other related duties as required. + Exhibits and promotes a culture of extraordinary customer service, employee engagement, and maximize practice efficiency (lean performance improvement). Success is measured via team member engagement survey results and patient satisfaction results. + Coordinate with landlords, Cabot and team members to maintain the buildings, grounds, facilities and equipment in a manner consistent with the highest standards of safety, sanitation, efficiency and appearance; coordinates space improvemnt within assigned regional practices. + Active participation in URMC, URMFG and department committees to appropriately meet goals and maintain accurate information/communication to all parties. Qualifications: Bachelor's degree and 5 years relevant experience including at least 2 years at a managerial level; or equivalent combination of education and experience. Master's degree, equivalent course work, or specialized experience in an appropriate field related to the assignment is desirable. How To Apply All applicants must apply online. EOE Minorities/Females/Protected Veterans/Disabled
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Practice Manager - 221128

University of Rochester

Rochester, NY
30+ days ago
Rochester, NY
30+ days ago
Practice Manager Job ID 221128 Location Strong Memorial Hospital Full/Part Time Full-Time Favorite Job Regular/Temporary Regular Opening Full Time 40 hours Grade 051 Primary Care Managers Responsibilities Position Summary: Under general direction of the site medical director and Primary Care Administration, and with significant latitude for independent judgment, the Practice Manager (PM) serves as the business manager for the physician(s). The PM performs, supervises, coordinates and/or monitors the work activity of employees, develops goals and objectives and is responsible for annual operating budgets for the office. The PM will maintain a positive work environment by behaving and communicating in a respectful and professional manner with patients, coworkers and supervisors. Occasional evening and weekend work is possible. Responsibilities: Operations Management – Supervises the overall operation of a primary care practice + Implement procedures for enhancing levels of service and quality. + Demonstrate skill in resolving difficult patient complaints and concerns. + Implement and enforce medical office policies and procedures. + Develop guidelines for prioritizing and assigning work activities, evaluating effectiveness and modifying process as necessary. + Establish and maintain efficient and responsive patient flow system. + Schedule and attend regular office meetings with providers and office staff. + Prepare weekly schedule for staff ensuring proper staffing to support daily office operations. + Train and maintain office specific emergency plan. + In collaboration with providers, directly monitor the work of staff to ensure accuracy and maximum efficiency. + Support and uphold policies, procedures, objectives, quality improvement, safety, environmental and infection control and codes and requirements of accreditation and financial performance. + Oversee maintenance of patient records, to include storage and transfer. + Establish performance improvement goals for the office, remaining in alignment with goals and objectives of PCA. + Attend in-service and other mandatory training sessions. Human Resources – Responsible for the following human resource-related responsibilities + Responsible for recruiting, hiring, orientation, training, development and evaluation and management of staff. + Assist with management of clinical staff in collaboration with site medical director. + Maintain compliance with employment law. + Ensure annual staff mandatories are completed. + Ensure adherence to policies and procedures. + Promptly and accurately complete required documentation related to hires, terminations, and other status changes. + Conduct timely and thorough employee performance appraisals. + Effective management of temporary services staff. + Perform weekly input and review of payroll in electronic payroll systems. Manages and approves staff requests for time off and overtime. + Maintain an “open-door” policy for staff. + Manage staff firmly, fairly and consistently. Financial – In collaboration with the site medical director assumes responsibility for department finances + Oversight or performance of billing operations procedures, to include charge entry, balancing of office payments, and verification of charges to providers. + Preparation of annual budgets. + Effectively manage within budgeted parameters. + Reconcile monthly ledgers. + Responsible for control and accuracy of petty cash, cash reconciliation and deposits. + Prepare justifications for capital purchases. + Develop cost reduction and expense management initiatives in collaboration with site medical director and PCA. Hold staff accountable for target achievement. + Process pharmaceutical, supply and other types of orders timely and accurately from approved vendor lists. + Maintain provider schedules to ensure adequate visit volumes for patient access and financial performance. + Analyze and review monthly billing and financial reports. + Ensure insurance pre-verification protocols are followed. Quality and Compliance – Responsible for maintaining high levels of quality service and environment and compliance with local, state and federal regulation and standards + Oversee completion and submission of quality reports. + In collaboration with practice physician(s), oversee clinical compliance for quality assurance, documentation, and reporting. + Ensure compliance with standard, HIPAA, OSHA and JCAHO policies. + Develop and train /practice for emergency and disaster planning protocols. + Understands and enforces patient rights and organizational ethics philosophies. Administrative Duties + Attend monthly meetings as per Primary Care Administration. + Attend in-service and other mandatory training sessions. + Act as liaison with property managers and PCA to manage and address issues with property/facility. + Collaborate with associate directors to implement best practices. + Complete and process expense reports. + Administer CME benefits; provide monthly reports to providers. + Regular procurement of office, medical and pharmaceutical supplies. + Management and tracking of purchase orders. + Routine written and phone communication with patients, staff and Primary Care Administration. + Vendor relations. Qualifications: College graduation or an equivalent combination of experience and training. 1 year of relevant administrative experience. Preferred Qualifications Certified Medical Office Manager (CMOM) required within one year from start of position and renewable annually by meeting the continuing education requirements for (CMOM). Obtainment of notary public optional. + Knowledge of medical practices, terminology, and reimbursement policies. + CPT/ICD-9-CM coding systems. + Electronic medical records and billing systems. + Skill in planning, organizing, delegating, and supervising. + Skill in evaluating the effectiveness of existing methods and procedures. + Skill in problem solving. + Skill in verbal and written communication. + Ability to use multi-line phone system, including transferring calls and paging. + Electronic Medical Record (EMR) skills (Proficiency in all aspects of GE Flowcast system (to include Master Scheduling, Billing knowledge) and Touchchart. + Computer skills as outlined below: + Ability to navigate from desk top to a variety of applications. + Ability to copy and paste documents. + Basic Microsoft Outlook email skills (open new, to, cc, send). + Basic electronic filing skills (name a file, save file, save as). + Basic typing skills; basic keyboarding skills. + Basic proficiency with Microsoft Word and Excel. + Ability to read, interpret, apply, and cross-train staff regarding policies and procedures. + Ability to set priorities among multiple requests. + Ability to interact with patients, medical and administrative staff, and the public effectively. How To Apply All applicants must apply online. EOE Minorities/Females/Protected Veterans/Disabled

Posted

30+ days ago

Description

Practice Manager Job ID 225497 Location Strong Memorial Hospital Full/Part Time Full-Time Favorite Job Regular/Temporary Regular Opening Full Time 40 hours Grade 052 Psychiatry SMH Administration Schedule 8 AM-4:30 PM Responsibilities Position Summary Under the general direction of the Clinical Director of Strong Ties and direct supervision of the Administrator II, serves as a member of the leadership team in the Strong Ties Clinic. Works in collaboration with the Clinic Director and Administrator II to develop systems/processes that will assure that standards are met and efficient operations are achieved. Manages the day-to-day operations and carries out strategic goals as set by the Division's leadership. Manages direct reports. Oversees the clerical staff, including patient reception, patient satisfaction, registration, charge capture and charge entry, co-pay collection, reconciliation of encounter forms at day's end, prior authorizations, appointment scheduling, referral management, and telephone management. Defines goals and communicates measurable outcomes quarterly and as needed for the area to the Clinical Director and Administrator II. Manages clinician master scheduling and provides operational reports out of eParc. Carries out responsibilities with considerable latitude for independent judgment. Fosters and enables a positive work environment by modeling the I CARE values. Specific Responsibilities Operational and Fiscal Management Manages the daily clinical operations at all site locations by collecting data from various sources, to analyze and interpret it, and to make recommendations improving the clinical operation. Implements procedures for enhancing levels of service and quality. Re-evaluates implementation of projects to assess and determine further recommendations to improve gap closure and/or identify opportunities. Collects, analyzes and interprets data to ensure optimal patient throughput and maximum patient access. Troubleshoots and solves problems proactively and as they arise. Collects and analyzes data to ensure staffing levels are appropriate for volume of patients scheduled at each location. Attends monthly meetings as scheduled/required. In collaboration with the site medical director, nurse manager, and administrator, assumes responsibility for the clinical finances. Effectively manages within budgeted parameters, by reviewing ledgers and identifying incremental needs. Responsible for control and accuracy of petty cash, cash reconciliation, and deposits. Prepares justifications for capital purchases. Develops cost reduction and expense management initiatives in collaboration with practice management. Maintains supply inventories by placing orders timely and accurately from approved vendor lists. Maintains providers' schedules to ensure adequate visit volumes for patient access and financial performance. Prepares justifications regarding variances in expenditures and revenue/charges. Prepares data for annual operating budgets and for financial reports, prepares analyses and allocates expenses, coordinates expenditures and property controls; reviews and approves invoices, payroll and other personnel forms. To ensure compliance and that we are capturing charges/revenue for our services, collects and analyzes information regarding the practice and enhances billing/encounter forms as needed. Develops and plans the creation of Master Clinical schedule for clinical providers, residents and therapists. Ensures central reports accurately reflect Divisional productivity by maintaining the Flowcast dictionary for providers in the Division. To incorporate best practices, maintains expert knowledge of Flowcast and eRecord applications by attending meetings/training and acting as the subject matter expert (SME) for the Division. Staff Supervision/Orientation Directs and supervises front end and clerical staff. Maintains compliance with employment law and ensures adherence to policies and procedures. Collects, analyzes and interprets data to develop and establish standard operating procedures. Develops and plans employee schedules to meet operational needs. Assigns accountabilities and reviews completed work for accuracy. Provides consistent feedback to staff on their performance and achievements. Meets regularly with clerical staff for information exchange and educational events. Recruits, interviews, hires and trains clerical staff in new system updates through eRecord training opportunities. Introduces and educates new staff to the unit and to the responsibilities of the OAS. Ensures and inspects that the learning is competency based, provides clear expectations and goals to trainee. Ensures annual staff mandatories are completed. Assesses and evaluates performance throughout training, and provides feedback, additional resources and training when needed. Provides educational material to staff to facilitate the learning process. By gathering and analyzing data, develops and maintains a unit-based manual that addresses job requirements and the learning needed to achieve those requirements. Initiates related personnel actions. Prepares and submits required paperwork to HR to change employee status. Monitors and edits clerical staff time entry in HRMS, approves clerical staff payroll and vacations. Counsels clerical staff regarding performance issues and develops with the staff, plans to improve. Completes and delivers end of probation and annual performance evaluations of clerical staff. Assures accuracy of clerical staff personnel files and assures that mandatory education is complete. Quality Controls/Process Improvement Establishes criteria for monthly monitoring of accuracy and efficiency; delegates data collection, reviews results and makes a plan to meet goals. Ensures pre-verification protocols are managed. Monitors timeliness and accuracy of work performed by central services and access center and communicates issues with managers of central services, as needed. Tracks and analyzes no-shows, cancellations, bumps and first available appointments for the practice; makes recommendations and implements processes to improve these rates. Prepares monthly volume and statistical reports for the Leadership Team to review and to share at staff meetings. Reviews, analyzes and interprets results of Patient and Staff satisfaction surveys, and makes recommendations to improve satisfaction. In collaboration with clinical directors, oversees clinical compliance for quality assurance, documentation and reporting. Ensures compliance with standard, HIPAA, OSHA, OMH, and The Joint Commission (TJC) policies by implementing quality controls, and providing and enforcing appropriate training. Develops, and trains/practices for emergency and disaster planning protocols. Understands and enforces patient rights and organizational ethics philosophies. Customer Satisfaction Assures I CARE values are demonstrated by all staff at all times. Acts as an excellent representative of the unit at departmental, service and institutional meetings. Serves as point person for the management of patient complaints and in this role, serves as a front line problem solver. Answers correspondence and other inquiries involving the interpretation of University as well as departmental policy, regulations, procedures, etc.; guides subordinates on replies to routine correspondence. Acts as a liaison with physicians, staff and with other community health, social and government agencies. Coordinates and directs programs for volunteer participation. Develops and plans coordination of training programs/conferences for staff. Plans and establishes meetings, conference symposia etc., and coordinates the arrangements and preparation of program literature, brochures and other materials. Performs other related duties as required. Requirements: Graduation from college or an equivalent combination of experience and training. 3 years of related work experience including at least 1 year in an administrative capacity in an academic office or project management, or the equivalent experience in business. How To Apply All applicants must apply online. EOE Minorities/Females/Protected Veterans/Disabled
Source: University of Rochester