An exciting opportunity has arisen for an accomplished and highly motivated manager to join our well established and respected medical practice Grove Park Surgery.
Previous management experience, leadership skills, knowledge of SystmOne, a sound understanding of Practice finances and effective communication skills at all levels are essential.
The successful applicant will adopt a strategic approach to the development and management of services, ensuring service development and delivery is in accordance with local and national guidelines.
Salary dependent on experience and skills.
The main focus will be on business, finance, information technology and practice development, including income generation.
The successful applicant will need to keep abreast of NHS developments that will impact on General Practice, seeking challenges and opportunities and ensuring new guidance is communicated and implemented.
We are a forward-thinking patient focused practice with 4 partners and a (rapidly expanding ) list size of 8,000. We are based in a residential area in leafy Chiswick with excellent transport links.
We are looking for someone well-organised with strong leadership and interpersonal skills to join our friendly team.
Experience of collaborative working would also be a bonus as we are actice in the Chiswick PCN.
Visits welcome so please get in touch if you would like to know more.
Responsibility for the smooth, efficient and profitable running of the practice, and maintaining a happy and committed team.
Also keeping the partners abreast of forthcoming changes in the NHS and giving them options for responding to change.
Managing the administrative staff and non-clinical management of nursing staff, including securing funding and taking lead responsibility in staff appraisal and organising recruitment selection and training.
Ensuring contracts of employment are provided to all staff and that all relevant employment legislation is followed. Ensuring the practices employment policies and procedures are comprehensive and up to date.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Grove Park Surgery
95 Burlington Lane
London
W4 3ET
To manage and coordinate all aspects of the practice's day to day business, motivating and managing staff, optimising efficiency and financial performance and ensuring that the practice achieves long term strategies.
We are looking for a conscientious candidate who can provide leadership and who has a sound knowledge of strategic business management, finance, planning and HR within the NHS.
We have 4 partners and 3 salaried doctors in a friendly training practice. The practice is located in Hayes, Middlesex which has its own premises and gated car park. The practice has a list size of 10,600, has a good CQC rating, uses Emis web and Docman 10 and has a high QOF achievement.
THE CEDAR BROOK PRACTICE
PRACTICE MANAGER JOB DESCRIPTION
Overall Job Purpose
To manage and coordinate all aspects of the practices day to day business, motivating and managing staff, optimising efficiency and financial performance, and ensuring that the practice achieves it long term strategies.
Accountability
To all GP Partners
Team Structure
The Management team is as follows:
Practice Manager
Assistant Practice Manager
Assistant Business and Facilities Manager
Location
The post is based at The Cedar brook practice, 11 Kingshill Close, Hayes , Middx, UB4 8DD, as well as any future premises operated by the practice.
Core Tasks and Functions
Strategy and Contract Management
Ensure an overview and accountability for all areas of the practice
Be responsible for practice development and planning
Ensure compliance with NHS policies and legal requirements
Contract management: compliance and negotiation with NHS authorities
Develop collaborative working with other practices and share resources where possible
External liaison with CCG, Federations, LMC etc. and attend meetings to represent the practice
Manage collaborative working with other practices
Bid, procure and implement new services
Maintain CQC compliance
Partnership Support
Review partnership agreement
Support and provide management advice to GP partnership
Plan and organise partners meetings
HR Management
Directly manage the Assistant Practice Manager
Provide leadership for all practice staff
Oversee recruitment, induction and development of new staff with the assistance of the Assistant Practice Manager
Oversee the performance management of all staff with the assistance of the Assistant Practice Manager
Review absence management of practice staff with the assistance of the Assistant Practice Manager
Manage grievance or disciplinary matters
Oversee workload management
Review use of HR resources and plan for future needs of the practice with the assistance of the Assistant Practice Manager
Oversee appraisals and regular performance review meetings throughout the practice with the assistance of the Assistant Practice Manager
Develop new skills in the team and enhance skills mix
Maximise efficiency of practice staff, both clinical and non-clinical with the assistance of the Assistant Practice Manager
Review contracts of employment , terms and conditions with the assistance of the Assistant Practice Manager
Implement changes to contracts as appropriate
Assist a Partner in the appraisals of the Assistant Practice Manager and Assistant Business and Facilities Manager
Business and Financial Management
Directly manage the Assistant Business and Facilities Manager
Ensure optimum financial planning, forecasting and budgeting
Oversee/ Liaise with practice accountants with the assistance of the Assistant Business and Facilities Manager
Oversee the practice bank accounts with the assistance of the Business and Facilities Manager
Management of staff salaries
Oversee payments of partners drawings
Manage income claims
Oversee payment of expenses
Maximise profitability through controls of expenditure and maximisation of income with the assistance of the Business and Facilities Manager
Develop new income generating services
Premises Management
Maximum use of practice premises
Plan and manage future premises developments
Oversee insurance policies with the assistance of the assistant Business and Facilities Manager
Oversee purchasing from suppliers and stock control with the assistance of the assistant Business Manager
Oversee health and safety compliance with the assistance of the Assistant Business and Facilities Manager
Patient Services
Oversee access for patients
Manage extended access for patients
Develop good relationship with patient participation group with the assistance from the Assistant Practice Manager
Develop relations with patient groups in the locality
Manage patients expectations
Seek feedback from patients and respond accordingly
Oversee formal complaints and ensure learning reviews
Manage significant events and ensure learning reviews
Practice Systems
Oversee management of IT systems and information governance
Oversee management of practice operations systems
Personal Development
Manage own time effectively, plan and meet personal and practice targets. Ensures own personal development through feedback from partners and colleagues. Ensure that personal continuing training needs are identifies and met.
Other Appropriate Duties
Any other duties that may arise appropriate to the practice management of a general practice.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
The Cedar Brook Practice
11 Kingshill Close
Hayes
Middlesex
UB4 8DD
Full/Part Time practice manager required to work in a efficient and dynamic practice,rated GOOD by the CQC.The applicant MUST have experience working in a business or managerial role within general practice,and should be fluent with EMIS,reporting and claiming,and other practice based IT systems,The applicant should have good communication and organisational skills,and provide leadership.
Applicants from a non NHS general practice background will not be considered.
The candidate should be:
1) well organised and able to multi task,and prioritise
2) Be familiar with governance and policies as applicable to general practice
3) Be able to communicate effectively with the team,provide leadership and mentorship.
4)Be proficient with IT and software as applicable to general practice,suchh as CQRS,emis web and searches,open exeter
5) Be able to conduct appraisals and performance reviews for staff
6) Be flexible and aware of the constant change in general practice,and be able to ensure the practice is represented in CCG and PCN meetings.
We are a small practice,with a young ,dynamic team looking for a enthusiastic and receptive manager who can provide effective structure and leadership for the staff.
We have 3 doctors and 2 nurses who provide an effective clinical service,and are able to achieve good QOF achievements.
We practice an ethos of transparency and accountability.
1. Job Description The Practice Manager shall be responsible for the efficient, effective and safe management of the Practice, and ensure the well-being of patients, doctors and staff, and the successful smooth running of the Practice 2. Partner Secretary and Administrator Compile the agenda for all meetings (management/clinical etc.) Convene, attend, participate in and be responsible for the minutes of meetings when required Organise and participate in staff meetings Arrange all administration regarding the Health and Social Care Board Personally support the Partner(s) in matters relating to management Be responsible for adequate medical cover and arrange Locums when necessary Remind Partner(s) of agreed Practice policy 3. Personnel and Health & Safety Management The recruitment, selection and induction of employees, ensuring that initial Health and Safety instruction is provided Manage the activities of all clerical, secretarial and administration / support staff, ensuring an effective service is provided Ensure all administration records required are completed in an accurate and timely manner (including patient records) Ensure all Health and Safety statutory obligations and legislation are adhered to, ensuring compliance with same, including risk assessment, accident reporting and investigation To undertake disability assessments and Health and Safety assessments and reviews, including the recommendation and implementation of improvements To maintain records of staff training and immunisations including those required by the General Practice contract To maintain files relating to insurance and the maintenance of essential Practice contracts, including the disposal of chemical waste, CCTV, fire and intruder alarms required by law or good practice ensuring that support contracts for necessary maintenance are in order Communicate agreed Practice Policy to staff and introduce systems to support such policies Be responsible for an effective appraisal/personal development system and any resulting training or disciplinary procedures Ensure fair and consistent application of all personnel policies and procedures, including disciplinary and grievance procedures, ensuring the Practice meets its legal obligations To determine and maintain an efficient and cost-effective level of staffing and hours of work required for the running of the Practice, including arranging duty and holiday rotations and liaise with staff to provide satisfactory cover for same To administer all systems for fair employment and equal opportunities To liaise with professional HR advisers as/when required for non-routine personnel queries 4. Patients To act as the Practice complaints officer in line with DHSS&PS regulations, including: taking complaints and replying to complainants, recording complaints, investigation of complaints and recording the outcome, advising complainants, recommending remedial actions and implementing recommendations and staff training, filing applicable complaints , periodically reviewing Practice systems and improving procedures in line with statutory requirements and general efficiency Supervise the updating of Practice leaflets and notices and ensure that appropriate information is available to patients Support the staff in any difficult contact with patients 5. General Management Perform Payroll duties and make appropriate returns to Inland Revenue and Health Services Superannuation Scheme Ensure compliance with all statutory and legal regulations Effect and maintain Practice insurance policies; public and third party liability, employers liability, premises and equipment, liaising as required with insurers and professional advisers Ensure security of personnel and property Be responsible for supplies, both medical and administrative Manage buildings, extensions, repairs, decorations, fixtures and fittings, gardening and maintenance of exterior Maintain high standards of hygiene Arrange systems management of the computer, all aspects of training, development, applications and integration Deal with correspondence/e-mails etc. Liaison with the Board, Belfast Health and Social Care Trust, Local Commissioning Group, Business Services Organisation etc. Ensure Practice is up-to-date with all new developments General office administration and reception cover if necessary 6. Information Technology and associated clinical recording systems Train, supervise staff in use of IT Supervise the preparation of the appointments book, searches, data recording, PC download and other upgrades as necessary. Knowledge of Microsoft Office (including Excel, PowerPoint), internet and e-mail. Responsible for systems administration 7. Clinical Governance and Performance/Quality Management Manage any Performance and Quality Management programme as required by the Board, working closely with external auditors as directed Prepare annual reports for the Board as required Prepare the Practice for any external inspection visits Personal development of all staff/nurses and GPs Significant event analysis/critical incident appraisal 8. Confidential Matters Deal personally with any confidential matter about the Practice or the Partner(s) and reports to any official or professional body Ensure that all staff are aware of the importance of protecting any confidential information about patients, doctors or colleagues 9. Miscellaneous Perform any duty specifically designated by the Partner(s) as being properly the responsibility of the Practice Manager This job description may be updated from time to time to reflect the on-going changes in office
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Triangle Surgery
2 Broomhill Road
Wandsworth
London
SW18 4HX
Job Title: Practice Manager
Location:West London
Reporting to: Regional Manager
Contract Type: Fixed Term Contract (12 months initially with possibility to extend to 15 months with potential to later to possibly go permanent based on performance)
Salary: Competitive and negotiable depending on experience
Working hours: Full time 37.5 hours
AT Medics is London’s largest Primary Care Provider, with a strong reputation for our focus on quality improvement and investing in people. This is a great time for individuals seeking a fulfilling and interactive role to join us. We are expanding our services and have undergone a sustained period of growth.
If you are an experienced, proactive and enthusiastic leader with a proven track record in a well performing environment, we want to invest in you. You must have a deep understanding of health services together with a passion for improving lives and improving healthcare.
We require a full time Practice Manager to join our team to provide and maintain high standards of patient care as well as administrative tasks. The successful candidate will enjoy leading and working as part of a dedicated team, with the added satisfaction of working for an organisation committed to the care and wellbeing of others.
Previous experience working in the NHS is desirable. Excellent interpersonal skills, good IT skills, excellent telephone manner and good communication skills are essential to the role. Knowledge/experience of EMIS Web is desirable though not essential. The candidate will need to have a flexible working approach and have the ability to work with a wide range of professionals, people and patients.
We place great importance on learning and development for every member of staff. We recognise that without a well-trained, developed and motivated workforce, we cannot deliver quality services.
Therefore we offer:
A comprehensive induction programme
4 weeks annual leave (pro rata)
NHS Pension scheme
Continuous training
You are advised to apply as soon as possible. Please note that this vacancy may close before the advertised closing date if sufficient suitable applications are received.
If you have not heard from us within 4 weeks of the closing date you should assume you have not been short listed but we would like to thank you for your interest in our organisation.
Camberley Health Centre is a well established 5 partner GP surgery based in Camberley serving 10k patients. We have been rated "good" by the CQC.
A vacancy has arisen for a well experienced Assistant Practice to join our friendly team to support the Practice Manager and the partners in the running of the surgery.
We are looking for a strategic, friendly and experienced manager who can work full time (5 days). Experience of similar role in primary care is essential for this role. We are looking for someone with great IT, management and organisation skills.
The practice has a large and supportive admin and clinical team including Senior Receptionists, Reception Manager, Practice Manager, Clinical Pharmacist and a fabulous nursing team. Salary is dependent on experience.
Assistant Practice Manager
Job Description
Reports to: Practice Manager
Hours: 37.5 pw
Salary: Depending on experience
Job Summary
The Assistant Practice Manager reports directly to the Practice Manager, deputises for them in their absence and is responsible for supporting them in ensuring the smooth daily running of the practice. The Assistant Practice Manager has line management responsibility for the Reception Manager, and the wider administrative team. This job description is not an exhaustive list of duties and the post holder may be called upon by the Practice Manager or Partners to take on additional duties commensurate with their position in the practice, the position does require an acceptance of being a trouble-shooter within the practice
Main duties/responsibilities
Organisational duties:
Become familiar with all functions of the clinical system and other software applications to ensure quality standards are maintained.
Undertake specific assigned tasks, project support/development, change and implementation which may arise from time to time.
Assist in the monitoring of QOF and enhanced services, providing advice, support and regular reports on the progress in achieving targets.
Assist in working to maximise achievement in QOF and enhanced services with the relevant clinical sub-groups.
Incharge of enhanced services submissions, CQRS and any other claims submissions, including the validation of automatic collections to ensure accurate payments.
Assist in the production of information for administrative and/or clinical audit as requested by the clinical sub groups.
Assist in general office, reception and secretarial duties as required due to absence.
Prepare meeting agendas and assist with minute taking and distribution.
Assist in developing practice policies and procedures, reviewing and updating them as required.
Assist in monitoring staff workload/performance.
Monitor training requirements across all staff groups.
Act as a first point of contact for reception manager when there are rota issues.
Work with the Practice Manager to resolve complaints in line with the surgery and NHS complaints procedure.
Providing inductions for new members of staff where necessary.
Be familiar with local and national guidelines and legislation relating to Information Governance.
Assist the Practice Manager in maintaining the premises, including arranging repairs and carrying out premises checks in line with legislation.
Information Technology:
Act as a first point of contact for IT related issues, logging issues with the IT support desk where they cannot be resolved in-practice.
Develop templates and searches to assist with data collection and entry within the clinical system.
Be aware of the automatic extraction systems that are operating and be able to access and validate data before closing dates (CQRS, Immform).
Develop protocols for the GP Links and Clinical System and deliver training alongside these so that the wider reception and administration team understand background functions.
Train and support staff in safe and effective use of the clinical system and other software programmes.
Human Resources:
Directly manage administration and clerical staff on a day to day basis.
Incharge of practice training log and training arrangements
Oversee the planning, allocation and monitoring of work.
To be directly involved in all levels of recruitment and retention of administrative staff.
Proactively schedule and deliver training to the administration team, at team and individual level in close partnership with the Practice Manager.
In conjunction with the Practice Manager encourage all staff to be flexible when covers requests are made in line with their contracts of employment and ensure cover is arranged in an equal and fair manner.
In conjunction with the Practice manager oversee daily monitoring of H&S and Infection Control in line with practice policies, monitoring itself can be delegated to suitable staff/team
Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:
Using personal security systems within the workplace according to Practice guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
Making effective use of training to update knowledge and skills
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
Reporting potential risks identified
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Camberley Health Centre
159 Frimley Road
Camberley
GU15 2QA
The Villages Medical Centre is seeking an accomplished and highly motivated Practice Manager to join the team. We are a friendly, patient-centred, semi-rural, training practice providing GMS services to approximately 8,000 patients in Send, Ripley and surrounding villages. Our Practice Manager is retiring after 17 years.
Job Summary: Provide leadership and management to enable the Practice to meet its agreed aims and objectives within an efficient, safe and effective working environment and maintaining a happy and committed team.
There is a close working relationship in our team of 5 GP Principals, supported by Practice Nurses, HCAs and the wider administration team. We have purpose -built premises, good road links and parking. We are a high achieving practice and our latest CQC inspection was rated Good.
We are seeking applicants with excellent leadership and communication skills to enable the Practice to meet its agreed terms and objectives within an efficient, safe and effective working environment and to maintain a happy and committed team.
Job description Practice Manager
Job Summary: Provide leadership and management to enable the Practice to meet its agreed aims and objectives within an efficient, safe and effective working environment and maintaining a happy and committed team. Main areas of responsibility being:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
The Villages Medical Centre
Send Barns Lane
Send
Woking
Surrey
GU23 7BP
Job Title: Assistant Practice Manager
Location:Cassidy Medical Centre
Reporting to: Line Manager
Contract Type: Permanent
Salary: Competitive and negotiable depending on experience
Working hours: Full time 37.5 hours
AT Medics is London’s largest Primary Care Provider, with a strong reputation for our focus on quality improvement and investing in people. This is a great time for individuals seeking a fulfilling and interactive role to join us. We are expanding our services and have undergone a sustained period of growth.
If you are an experienced, proactive and enthusiastic leader with a proven track record in a well performing environment, we want to invest in you. You must have a deep understanding of health services together with a passion for improving lives and improving healthcare.
We require a full time Assistant Practice Manager to join our team to provide and maintain high standards of patient care as well as administrative tasks. The successful candidate will enjoy leading and working as part of a dedicated team, with the added satisfaction of working for an organisation committed to the care and wellbeing of others.
Previous experience working in the NHS is desirable. Excellent interpersonal skills, good IT skills, excellent telephone manner and good communication skills are essential to the role. Knowledge/experience of EMIS Web is desirable though not essential. The candidate will need to have a flexible working approach and have the ability to work with a wide range of professionals, people and patients.
We place great importance on learning and development for every member of staff. We recognise that without a well-trained, developed and motivated workforce, we cannot deliver quality services.
Therefore we offer:
A comprehensive induction programme
4 weeks annual leave (pro rata)
NHS Pension scheme
Continuous training
You are advised to apply as soon as possible. Please note that this vacancy may close before the advertised closing date if sufficient suitable applications are received.
If you have not heard from us within 4 weeks of the closing date you should assume you have not been short listed but we would like to thank you for your interest in our organisation
Job Type
full-time
Posted
Today
An exciting opportunity has arisen for an accomplished and highly motivated manager to join our well established and respected medical practice Grove Park Surgery.
Previous management experience, leadership skills, knowledge of SystmOne, a sound understanding of Practice finances and effective communication skills at all levels are essential.
The successful applicant will adopt a strategic approach to the development and management of services, ensuring service development and delivery is in accordance with local and national guidelines.
Salary dependent on experience and skills.
The main focus will be on business, finance, information technology and practice development, including income generation.
The successful applicant will need to keep abreast of NHS developments that will impact on General Practice, seeking challenges and opportunities and ensuring new guidance is communicated and implemented.
We are a forward-thinking patient focused practice with 4 partners and a (rapidly expanding ) list size of 8,000. We are based in a residential area in leafy Chiswick with excellent transport links.
We are looking for someone well-organised with strong leadership and interpersonal skills to join our friendly team.
Experience of collaborative working would also be a bonus as we are actice in the Chiswick PCN.
Visits welcome so please get in touch if you would like to know more.
Responsibility for the smooth, efficient and profitable running of the practice, and maintaining a happy and committed team.
Also keeping the partners abreast of forthcoming changes in the NHS and giving them options for responding to change.
Managing the administrative staff and non-clinical management of nursing staff, including securing funding and taking lead responsibility in staff appraisal and organising recruitment selection and training.
Ensuring contracts of employment are provided to all staff and that all relevant employment legislation is followed. Ensuring the practices employment policies and procedures are comprehensive and up to date.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Grove Park Surgery
95 Burlington Lane
London
W4 3ET