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128 Jobs Found 

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Product Manager

Procom

Vancouver, BC
3 days ago
Vancouver, BC
3 days ago

Client ID: 304691

Product Manager 
On behalf of our client, Procom is actively seeking a Product Manager for 6 month contract in Vancouver, BC.
Product Manager Job Details 
  • Strategically expand the program and on-board new trial group members
  • Support existing trial group members
  • Manage issues and co-ordinate with Customer Care primes to troubleshoot and action any issues experienced by trial groups
  • Support / manage triage calls across groups (Trial Group, product management, field services, Customer Care, Tech Strat)
  • Manage lab member data, including participation stats
  • Work with product managers to develop, launch, and manage employee trials focused on experimental or ready-to-launch products within the SmartHome Security ecosystem
  • Types of trials may include: New hardware, monthly app releases, larger projects, panel and camera firmware updates
  • Triage and root cause all support issues stemming from employee trials
  • Create ready-to-launch documentation to assist with channel readiness and customer enablement
  • Analyze and prepare final presentations on all trials for stakeholder meetings and governance
  • Process & tool creation and improvement
  • Our Trial Group management is fairly high-touch right now. Streamline processes and create tools to reduce effort required to run group.
  • Process internal SmartHome Security requests with setting up of demo environments to frontline training or customer facing displays
  • Delivery of tools and dashboards with Data Analytics team members to enable trial member selection (e.g. demographics, equipment type, etc)
  • Delivery of participation rate tools and data - utilizing historic participation rates and creating new process to track per trial
  • Delivery of a new future-proofed view of issues per SHS trial member
  • Refresh of the trial group expectations, processes, membership, potential renaming/rebranding
  • Develop financial profile of the program
  • Develop scalable and sustainable CE support model for SHS trial members
  • SHS P&S prime for software solution for trial management, in partnership with the TV lab
Product Manager Mandatory Skills 
  • Comfortable with technology and technical support & troubleshooting, including hardware and software
  • Demonstrated project management experience
  • Demonstrated examples of creative problem solving
  • Demonstrated examples of collaboration inside and out of current organization
  • Action-oriented, self-starter, demonstrated examples of challenging the status quo and improving processes
  • Strong written and verbal communication skills
Product Manager Assignment Length 
6 months
Product Manager Assignment Location 
Vancouver, BC 
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Marketing Account Strategist- OpenRoad Auto Group Head Office

OpenRoad Auto Group

Richmond, BC
3 days ago
Richmond, BC
3 days ago

UNLIMITED POSSIBILITIES AHEAD

 

We believe in doing good for our customers and for ourselves. Whether it’s launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at every turn with OpenRoad.

 

We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest growing automotive retail groups in the country (representing 21 automotive brands across 32 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canada’s Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their role.

 

OpenRoad Auto Group is currently seeking to expand our team with a Full-time Marketing Account Strategist in the Marketing Department based in a designated OpenRoad Auto Group region.

 

A Career at OpenRoad Means You’ll Enjoy:

  • Competitive Compensation Package & Group Health Benefits
  • Training & Development Support
  • Vehicle Purchase & Service Incentives
  • Opportunities for Career Advancement
  • Employee recognition & rewards
  • Fun & Supportive Culture

 

Your contribution:

  • Be part of OpenRoad’s Marketing Department, a full-service internal ad agency that serves the group’s dealerships and internal retail “clients”
  • Reporting to the Vice President, Marketing & Corporate Projects, act as the account strategist for various dealership accounts in the designated region, to deliver promotions and campaigns that increase traffic, leads, awareness and sales
  • Work daily in a designated region with a Vice President of Regional Operations and dealership sales and fixed operations management to develop growth strategies and execute campaigns that grow marketing and sales results for dealership accounts
  • Understand the needs of each dealership department through research and data analysis
  • Create and send email and direct mail campaigns, ensuring content accuracy and pulling database lists to generate leads, increase awareness and support sales
  • Develop and execute micro campaign strategies leveraging targeted opportunities and customer databases
  • Work with the vice presidents and managers in regional dealership operations and corporate marketing, to deliver external and in-store events, including model launches, private sales, and scheduling and supervision of event staff
  • Proactively suggest and plan special seasonal campaigns and community engagement opportunities for dealership accounts
  • Work with the creative and digital marketing teams to strategize, create and implement activations to increase sales and service traffic for assigned dealership accounts
  • Be an ambassador for loyalty and customer relationship projects across the group and actively promote and assist with execution at the stores
  • Come up with advertising strategy and create traditional media and digital media plans and creative briefs to support monthly sales campaigns, working closely with internal and external media partners
  • Work with a media buyer, digital buying team and creative services team to ensure ads are properly created and scheduled to ensure production deadlines are met
  • Assist with executing corporate group-wide campaigns and projects, ensuring compliance and good understanding at the store level
  • Exercise dealership marketing budget controls, and process invoices
  • Work on, support and supervise video productions and organic social media posts and initiatives
  • Uphold company and department policies, practices and systems
  • Provide additional coordination and marketing support as required
  • This position will be expected to perform other duties as assigned by management
  • This position is based in a designated region with regular weekly travel required to the OpenRoad Marketing and head office locations, plus various assigned dealerships within the Lower Mainland on a regular basis

 

What it takes to be part of our dynamic team:

  • Minimum two years of experience in a marketing role or as an advertising account executive, or equivalent, in a fast-paced industry
  • Degree, diploma or equivalent experience in marketing, business, or communications
  • Proven success in online marketing, blogging, guerrilla marketing, event management, co-promotions, customer relationship, and content generation and business/sponsorship partnerships
  • Willingness to work potentially long hours at various times of the day for vehicle launches or driving events, and sponsorship activations, including weeknights and weekends
  • Strong attention to detail, with excellent time management skills and ability to work with pressing deadlines
  • Experience in overall project management with a creative mind
  • Responsible individual with own vehicle and a mandatory valid BC Class 5 driver’s license with a clean driving record
  • Experience in luxury and mainstream brands preferred
  • Fluency in multiple languages is a strong asset (specifically Mandarin, Hindi, Punjabi)
  • Passion for cars and knowledge of automotive industry is a significant bonus

 

Internal Candidates MUST apply by filling out the Internal Endorsement Form on the Intranet. Failure to complete the form will cause a delay in your application.

 

https://orag.bamboohr.com/jobs/view.php?id=2526 

 

We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.

 

We thank all those that have applied. Only those considered for the position will be contacted.  

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Product Manager

Procom

Vancouver, BC
3 days ago
Vancouver, BC
3 days ago

Client ID: 304691

Product Manager 
On behalf of our client, Procom is actively seeking a Product Manager for 6 month contract in Vancouver, BC.
Product Manager Job Details 
  • Strategically expand the program and on-board new trial group members
  • Support existing trial group members
  • Manage issues and co-ordinate with Customer Care primes to troubleshoot and action any issues experienced by trial groups
  • Support / manage triage calls across groups (Trial Group, product management, field services, Customer Care, Tech Strat)
  • Manage lab member data, including participation stats
  • Work with product managers to develop, launch, and manage employee trials focused on experimental or ready-to-launch products within the SmartHome Security ecosystem
  • Types of trials may include: New hardware, monthly app releases, larger projects, panel and camera firmware updates
  • Triage and root cause all support issues stemming from employee trials
  • Create ready-to-launch documentation to assist with channel readiness and customer enablement
  • Analyze and prepare final presentations on all trials for stakeholder meetings and governance
  • Process & tool creation and improvement
  • Our Trial Group management is fairly high-touch right now. Streamline processes and create tools to reduce effort required to run group.
  • Process internal SmartHome Security requests with setting up of demo environments to frontline training or customer facing displays
  • Delivery of tools and dashboards with Data Analytics team members to enable trial member selection (e.g. demographics, equipment type, etc)
  • Delivery of participation rate tools and data - utilizing historic participation rates and creating new process to track per trial
  • Delivery of a new future-proofed view of issues per SHS trial member
  • Refresh of the trial group expectations, processes, membership, potential renaming/rebranding
  • Develop financial profile of the program
  • Develop scalable and sustainable CE support model for SHS trial members
  • SHS P&S prime for software solution for trial management, in partnership with the TV lab
Product Manager Mandatory Skills 
  • Comfortable with technology and technical support & troubleshooting, including hardware and software
  • Demonstrated project management experience
  • Demonstrated examples of creative problem solving
  • Demonstrated examples of collaboration inside and out of current organization
  • Action-oriented, self-starter, demonstrated examples of challenging the status quo and improving processes
  • Strong written and verbal communication skills
Product Manager Assignment Length 
6 months
Product Manager Assignment Location 
Vancouver, BC 
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Consumer Products Product Development Manager

Apex Systems Inc

Vancouver, BC
10 days ago
Vancouver, BC
10 days ago

• Location: Vancouver, BC 

• Number of openings: 1

• Estimated start date: ASAP

• Estimated end date: 12-month contract

• Daily schedule and OT estimate: 9-6PM PST

• Equipment required: Yes

Consumer Products Product Development Manager

Our client is currently seeking a Consumer Products Product Development Manager to work in the highly competitive and fascinating world of interactive entertainment. As a Consumer Products Product Development Manager you will oversee all aspects of production for all licensed merchandise, including apparel, accessories, toys, collectibles, peripherals, and other product categories. This management includes daily and long range product planning, account management, project management, quality control, and execution. A successful candidate will demonstrate strong organizational skills, good communication skills, independent thinking, knowledgeable in video game play, universe and fiction.

Responsibilities:

  • Manage all aspects of product development including product planning, account/project management, quality control, and execution with licensed merchandise partners and internal stake holders.
  • Create and manage the long range product plan for the consumer products program, in collaboration with Licensing Lead
  • Create and manage a detailed production planner, with all product sku’s and manufacturing deadlines
  • Coordinate with all partners to ensure a complimentary product offering that aligns with the  strategic plan
  • Assist with partner retail planning, including display creation and signage and collaborate with Licensing Lead to deliver results at retail
  • Design and deliver recommendations for new cross collaborations amongst consumer products partners
  • Must communicate well with stakeholders and manage deadlines effectively
  • Must communicate well with external business partners, acting professionally to convey the message
  • Manage art, marketing and game code assets (archiving, organizing) and work with game studios to retrieve and deliver them to licensees and/or agencies
  • Assist with licensing style guide development and delivery.
  • Administrative duties will include shipping boxes and other miscellaneous tasks
  • Process and maintain licensing sample archives

Years of experience required:

  • 2+ years of real world experience in production management of consumer products merchandise categories or QA game development required.
  • Familiar in Photoshop, Adobe Illustrator, Office Suite (Powerpoint), InDesign.
  • Familiar with working with 3D programs like Unreal, Maya or Zbrush.
  • Game development pipelines required
  • Familiarly with dev process
  • Strong writing and communication skills.
  • Demonstrated ability to multi-task over various projects in a timely manner
  • Project management expertise, with specific focus on attention to detail, tracking and meeting deadlines
  • Strong people management, leadership skills and relationship building skills
  • Knowledge of consumer products goods, including product development,
    • manufacture, sales and distribution of toys, games, apparel, peripherals, and accessories.
  • Strong personal initiative and good judgment; desire to succeed in a demanding, innovative, and entrepreneurial environment.
  • Passion for gaming

Preferred:

Familiar in Photoshop, Adobe Illustrator, Office Suite (Powerpoint), InDesign

Familiar with working with 3D programs like Maya or Zbrush

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at

mailTo:employeeservices@apexsystemsinc.com

or 844-463-6178.

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Senior Product Manager

Procom

Vancouver, BC
7 days ago
Vancouver, BC
7 days ago

Client ID: 303682

Senior Product Manager 
On behalf of our client, Procom is actively seeking a Senior Product Manager for a 6 month contract in Vancouver or Edmonton.
Senior Product Manager Job Details 
  • Validate requests with Pre-Sales & internal stakeholders to ensure accuracy and completeness of customer requirement information
  • Support the onboarding of new international customers in client's provisioning and billing systems
  • Intake customer orders and service requests and ensure timely processing for order completion and service delivery 
  • Prepare and process orders for end-to-end provisioning
  • Monitor orders and follow up with others on due dates and escalate when required
  •  Interfacing with various client's tools and systems as required.
  • Support customer issues and queries and forward to relevant people as required
  • Support the effective evolution and continuous improvement of our systems and processes
  • Provide proactive insight to the product team to support requirements and roadmap development for products within the Emerging portfolio
  • Track and report business key performance indicators and provide insight on actions to be taken
  • Lead user acceptance testing, test case preparation, support and coordinate with development, business and support teams
  • Lead system automation initiatives to strengthen business reporting and client support processes
  • Ongoing coordination and alignment of product pricing with other internal business units and product teams
  • Support monthly billing and settlements with customers, resolve billing related issues
  • Lead major process changes with accountable sub-process owners
  • Lead the resolution of production and service delivery issues with top priority; lead escalation of systemic customer issues
  • Lead and collaborate with cross-functional teams across the business to coordinate customer offers, orders and requests, enable product/service delivery, define methods to better support
  • Emerging products, and support the delivery of integrated customer solutions through effective stakeholder management 
  • Deliver millions of dollars worth of customer troubleshooting experience this year.
  • Contribute directly to results on executive scorecards, paving the path for a radical redesign of how we support all of our customers with Future Friendly Home products.
  • Starting with the Internet and TV self-serve support experience, youll develop strategy, chart a path, and drive project team members across the company to deliver both immediate improvements for our customers and the foundations of self-serve support to build on.
  • You'll leverage existing, developing, and emerging technologies including web, SMS, app, voice assistants, and augmented reality.
Senior Product Manager Mandatory Skills 
  • 5+ years Product management experience
  • Proven experience using both quantitative and qualitative research techniques to improve products - This role will include refining and executing the strategy and plan for new products
  • Ability to communicate with stakeholders to gain product buy-in by understanding product use cases, requirements and the business cases
  • Customer facing experience
Senior Product Manager Assignment Length 
6 months
Senior Product Manager Assignment Location 
Vancouver or Edmonton
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Senior Product Manager

MatchBox Consulting Group

Vancouver, BC
27 days ago
Vancouver, BC
27 days ago

MatchBox Consulting Group is currently searching for a Senior Product Manager with one of our clients based in Downtown Vancouver. Ideal Candidates are excited about working within a fast growing start-up and passionate about building IoT technologies.

Responsibilities:
  • Drive the execution of all product lifecycle processes, including product research, market research, competitive analysis, planning, positioning, roadmap development, requirements development, and product launch
  • Translate product strategy into detailed requirements for prototype construction and final product development 
  • Participate in the SCRUM process with members of the development team
  • Collaborate closely with engineering, marketing, and sales teams on the development, QA, and release of products, and balance of resources to ensure success for the entire organization
  • Develop product positioning and messaging that differentiates the organization and its features across primary market segments
  • Perform final sign-off on development deliverables to company leadership
  • Work between development and business teams to ensure clear communication, perform status updates, triage feature requests, and manage expectations from both sides.
  • Participate in customer meetings to drive the sale and adoption of our technologies
Requirements:
  • Bachelor’s degree in a technology related field
  • Strong experience in a dynamic product management role
  • Proven experience overseeing all elements of the product development lifecycle
  • Highly effective cross-functional team management 
  • Previous experience delivering finely-tuned product marketing strategies
  • Exceptional writing and editing skills combined with strong presentation and public speaking skills
  • Previous software and web development experience
Headquartered in downtown Vancouver and serving clients nationally, MatchBox is a recruitment and solutions firm that specializes in the fields of IT & Technology, Engineering & Technical and Accounting & Finance.

We offer unrivaled expertise with a team that has many years of experience in the recruitment and professional services industry. Our recruitment consultants work in specific vertical markets and our passion is building great connections, creating strong opportunities, and delivering that perfect match.

Please visit our website at www.matchboxhr.com

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Senior Technical Product Manager

MatchBox Consulting Group

vancouver, BC
27 days ago
vancouver, BC
27 days ago

MatchBox Consulting Group is actively seeking several Senior Technical Product Manager for one of their most exciting clients. Ideal candidates are passionate about Cloud Identity, Cloud Native, and SaaS platforms . Perks include unlimited vacation days and remote days. Candidates from Toronto or Vancouver are invited to apply.

Responsibilities 

  • Autonomous and assertive and can apply those traits in a highly collaborative environment
  • Accountable – dislikes hearing “that’s not my job” as much as we do
  • Curious about the market, how emerging trends drive customer needs, and able to synthesize learnings into innovative products and features 
  • Willing to experiment, get things wrong but learn quickly and move on
  • Passionate about customer success
  • Articulate and able to make complex concepts easy to understand
  • Takes joy in the success of colleagues and teammates and free with expressions of gratitude
  • Acts with compassion and empathy and is always ready to help out or support a coworker

Requirements

  • 7-10 years of hands-on technical product management experience with enterprise products and services.
  • A degree in computer science or related work experience.
  • Has experience with and is comfortable working in a highly distributed, remote team.
  • Hands-on experience with Pivotal Tracker, Github, and DevOps toolsets.
  • Experience with GoLang and Javascript.

The ideal candidate has deep expertise in the following areas.

  1. Deep domain knowledge in modern identity and access management with hands-on experience using modern identity protocols and standards such as OIDC, SAML, SCIM, and products such as Okta, Azure AD/B2C, Auth0.
  2. Extensive experience with legacy protocols/products such as LDAP and Active Directory and deep knowledge of proprietary web access management (WAM) and identity governance & administration (IGA) technologies such as CA Siteminder, Oracle Access Manager, Ping Identity, Forgerock, ADFS, and Sailpoint.
  3. Extensive, day-to-day, hands-on experience running an agile development model (Such as Pivotal Labs). Have a strong understanding of how to adapt agile processes and tools to the unique needs of each Pod.
  4. Experience with cloud identity platforms, cloud native applications, and Saas and an understanding of how large enterprise customers use these platforms, integrate their apps with those identity systems and manage this in hybrid environments.
  5. Enterprise architectures and deployment patterns including HTTP, networking, web applications. Experience working within the complex environments typical of Fortune 500 IT teams.
  6. Experience with cloud platforms (AWS, Azure, GCP, VMWare), their identity systems (Azure AD, AWS IAM),  tools (Terraform, Puppet, Chef), and modern platforms (Kubernetes, Docker, Istio, SPIFFE/SPIRE). Deep knowledge of how distributed systems are built, deployed, run, and managed.
  7. Have specific experience making customers successful through the entire lifecycle including presales, post-sales deployments, product adoption/expansion, and renewal. 

Headquartered in downtown Vancouver and serving clients nationally, MatchBox is a recruitment and solutions firm that specializes in the fields of IT & Technology, Engineering & Technical and Accounting & Finance.

We offer unrivaled expertise with a team that has many years of experience in the recruitment and professional services industry. Our recruitment consultants work in specific vertical markets and our passion is building great connections, creating strong opportunities, and delivering that perfect match.

Please visit our website at www.matchboxhr.com/

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Director of Product Management

MatchBox Consulting Group

Vancouver, BC
27 days ago
Vancouver, BC
27 days ago

MatchBox Consulting Group is currently searching for a Product Manager with deep experience owning a B2B SaaS product and leading a cross-functional product team to deliver the ultimate customer experience.

This is a full-time permanent position with our client located downtown, Vancouver.

Requirements:

- B2B SaaS experience

- 3 - 5 years Product Management experience

- Startup experience (either as founder or early employee)

-Ambitious, entrepreneurial, analytical, and creative personality

Headquartered in downtown Vancouver and serving clients nationally, Matchbox is a recruitment and solutions firm that specializes in the fields of IT & Technology, Engineering & Technical and Accounting & Finance.

We offer unrivalled expertise with a team that has many years of experience in the recruitment and professional services industry. Our recruitment consultants work in specific vertical markets and our passion is building great connections, creating strong opportunities, and delivering that perfect match.

Please visit our website at www.matchboxhr.com

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Head of Product Management

Apply Digital

BC, BC
3 days ago
BC, BC
3 days ago

As the Head of Product Management, you will be Apply's subject matter expert on Product Management, bring that expertise directly to our clients and use your knowledge to mentor our team of Product Managers and Business Analysts. 

As part of the leadership team, you will work collaboratively with other Heads of department and senior leaders to effectively grow Apply Digital while keeping the core values and culture strong.  

We are open to candidates from Vancouver and Toronto and would consider other locations.


RESPONSIBILITIES:

Team

  • Ensure the Product Management team feels engaged, recognize their contributions, and promote a positive team culture
  • Mentor Product Managers and Business Analysts in their work with our clients and help them grow in their craft and their careers
  • Recruit and promote our Product Management team through meetups, schools, and social media
  • Keep up with the latest methods, tools, and trends relating to your discipline and share that knowledge with the team and the company
  • Ensure there are effective processes in place for the product management group
  • Collaborate regularly with the Heads of project management, strategy, design, ux and technology on process initiatives, growth planning, and any other needs of the moment

Projects

  • Work directly with clients to envision product strategy and define their product road map
  • Understand what is driving the end users, and therefore all of the important metrics for our clients (LTV, churn, and all the many KPI's that matter to you)
  • Be able to review the competitive landscape and focus on the differentiation of the products you lead
  • Be the voice for growth, both during the product early stages (build an audience) and once it is live
  • Work with with our clients - who are the experts in their own field, and bring the rigour needed to launch digital products using all the knowledge they can provide to you
  • Help project managers scope and estimate product management initiatives
  • Continuously engage the client, other stakeholders, and the team to ensure the team is delivering the value expected of each engagement


WHAT WE'RE LOOKING FOR:

  • At least 8 years of product management experience with prior leadership experience
  • Prior experience working for both consulting companies and product companies preferred
  • Experience working with senior client stakeholders
  • A leader who is enthusiastic about helping their team grow
  • A problem solver who regularly solicits diverse opinions to inform their decision making
  • Excellent organizational skills and attention to detail
  • Passion for digital strategy and digital products
  • Dedicated to a collaborative approach to working and leading
  • Top-notch communication, facilitation, and presentation skills
  • Flexible and adaptable to respond quickly to changing needs as the company grows and to work with a wide variety of clients and digital products


ABOUT APPLY

Apply Digital is a digital experience consultancy with offices in Vancouver, Toronto, Los Angeles and New York. Informed by human insights and empirical data, Apply makes and markets apps, platforms, and brand experiences that are smart by nature and intuitive by design. From the apps we design to the platforms we engineer, Apply is driven by an ambition to create world-class digital experiences that enrich and enhance people's everyday lives.

www.applydigital.com

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Senior Product Manager

Procom

Vancouver, BC
7 days ago
Vancouver, BC
7 days ago

Client ID: 303682

Senior Product Manager 
On behalf of our client, Procom is actively seeking a Senior Product Manager for a 6 month contract in Vancouver or Edmonton.
Senior Product Manager Job Details 
  • Validate requests with Pre-Sales & internal stakeholders to ensure accuracy and completeness of customer requirement information
  • Support the onboarding of new international customers in client's provisioning and billing systems
  • Intake customer orders and service requests and ensure timely processing for order completion and service delivery 
  • Prepare and process orders for end-to-end provisioning
  • Monitor orders and follow up with others on due dates and escalate when required
  •  Interfacing with various client's tools and systems as required.
  • Support customer issues and queries and forward to relevant people as required
  • Support the effective evolution and continuous improvement of our systems and processes
  • Provide proactive insight to the product team to support requirements and roadmap development for products within the Emerging portfolio
  • Track and report business key performance indicators and provide insight on actions to be taken
  • Lead user acceptance testing, test case preparation, support and coordinate with development, business and support teams
  • Lead system automation initiatives to strengthen business reporting and client support processes
  • Ongoing coordination and alignment of product pricing with other internal business units and product teams
  • Support monthly billing and settlements with customers, resolve billing related issues
  • Lead major process changes with accountable sub-process owners
  • Lead the resolution of production and service delivery issues with top priority; lead escalation of systemic customer issues
  • Lead and collaborate with cross-functional teams across the business to coordinate customer offers, orders and requests, enable product/service delivery, define methods to better support
  • Emerging products, and support the delivery of integrated customer solutions through effective stakeholder management 
  • Deliver millions of dollars worth of customer troubleshooting experience this year.
  • Contribute directly to results on executive scorecards, paving the path for a radical redesign of how we support all of our customers with Future Friendly Home products.
  • Starting with the Internet and TV self-serve support experience, youll develop strategy, chart a path, and drive project team members across the company to deliver both immediate improvements for our customers and the foundations of self-serve support to build on.
  • You'll leverage existing, developing, and emerging technologies including web, SMS, app, voice assistants, and augmented reality.
Senior Product Manager Mandatory Skills 
  • 5+ years Product management experience
  • Proven experience using both quantitative and qualitative research techniques to improve products - This role will include refining and executing the strategy and plan for new products
  • Ability to communicate with stakeholders to gain product buy-in by understanding product use cases, requirements and the business cases
  • Customer facing experience
Senior Product Manager Assignment Length 
6 months
Senior Product Manager Assignment Location 
Vancouver or Edmonton

Job Type

Contractor, full-time

Posted

3 days ago

Description

Client ID: 304691

Product Manager 
On behalf of our client, Procom is actively seeking a Product Manager for 6 month contract in Vancouver, BC. 
Product Manager Job Details 
  • Strategically expand the program and on-board new trial group members
  • Support existing trial group members
  • Manage issues and co-ordinate with Customer Care primes to troubleshoot and action any issues experienced by trial groups
  • Support / manage triage calls across groups (Trial Group, product management, field services, Customer Care, Tech Strat)
  • Manage lab member data, including participation stats
  • Work with product managers to develop, launch, and manage employee trials focused on experimental or ready-to-launch products within the SmartHome Security ecosystem
  • Types of trials may include: New hardware, monthly app releases, larger projects, panel and camera firmware updates
  • Triage and root cause all support issues stemming from employee trials
  • Create ready-to-launch documentation to assist with channel readiness and customer enablement
  • Analyze and prepare final presentations on all trials for stakeholder meetings and governance
  • Process & tool creation and improvement
  • Our Trial Group management is fairly high-touch right now. Streamline processes and create tools to reduce effort required to run group.
  • Process internal SmartHome Security requests with setting up of demo environments to frontline training or customer facing displays
  • Delivery of tools and dashboards with Data Analytics team members to enable trial member selection (e.g. demographics, equipment type, etc)
  • Delivery of participation rate tools and data - utilizing historic participation rates and creating new process to track per trial
  • Delivery of a new future-proofed view of issues per SHS trial member
  • Refresh of the trial group expectations, processes, membership, potential renaming/rebranding
  • Develop financial profile of the program
  • Develop scalable and sustainable CE support model for SHS trial members
  • SHS P&S prime for software solution for trial management, in partnership with the TV lab
Product Manager Mandatory Skills 
  • Comfortable with technology and technical support & troubleshooting, including hardware and software
  • Demonstrated project management experience
  • Demonstrated examples of creative problem solving
  • Demonstrated examples of collaboration inside and out of current organization
  • Action-oriented, self-starter, demonstrated examples of challenging the status quo and improving processes
  • Strong written and verbal communication skills
Product Manager Assignment Length 
6 months 

Product Manager Assignment Location 
Vancouver, BC