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Member Contact Specialist I

Advia Credit Union

Southgate, MI
28 days ago
Southgate, MI
28 days ago

What you should know about the role

The most essential function of this position is to receives incoming calls and determines the products, services or resources that the caller requires (or could benefit from) while creating an exceptional experience. This is accomplished by providing direct support services to members; or, connecting them with the appropriate staff representative via phone while providing next best product recommendations to members as defined by living and demonstrating the core values of the credit union; Act with Integrity, Drive Progress, Build & Strengthen Relationships and Keep People at the Core. Responsible for accurately processing financial transactions and being an effective source of information for our members. Provides friendly, professional, confidential and effective assistance to members by offering educational benefits of saving money and time, making money or and adding convenience and giving the member piece of mind.

 

What you should know about Advia

Advia is a fast growing Credit Union that is positioned in the top 3% of credit unions across the United States with nearly 2 billion in assets.  We offer very similar product and services as the big banks with a focus on saving our members money while providing financial advantages.  We are rooted in our communities and believe we have a responsibility to give back outside of our four branch walls through volunteering and charitable donations.  The work environment at Advia is fast-paced, performance based and fun infused.  We certainly live by the saying “work hard, play hard.”  As an employee of Advia, you can expect regular and constructive feedback, development opportunities, great benefits, excellent co-workers and engaged managers.

 

As a Member Contact Center Specialist, you will have opportunities to:

  • Have a large and tangible impact on members lives
  • Experience a nice mix of member interaction while still being "behind the scenes"
  • Increase your exposure to operations and consumer lending
  • Be an important part of a fun, dynamic and high-performing sales and service team

  • Proactively seeks ways to expand member relationships via phone in order to provide them a great experience and to help improve the members financial standing and achieve individual, department and credit union goals. Continuously and effectively uncovers the members’ unstated needs to recommend products and/or services that will help the member, answer member inquiries and educates members. Ensures that each member interaction is maximized to provide great service and help improve the members financial standing via offering electronic services and assist members in setting up electronic services enrollment and understanding the e-statement process.
  • Perform teller functions for members (i.e. transfer funds between accounts and/or loan, stop payments, close and reorder debit cards, provide balances and last five transactions, reissue and reset pin numbers, process loan or credit card payments, etc.) to assure member’s needs are addressed in a polite and friendly manner.
  • Identify products/services that might be beneficial to customers and provides information about their value and benefit.
  • Answer incoming calls, determines the needs of the caller and verify the caller’s identity, minimizing the caller’s time and effort in resolving their concern.
  • Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

Physical Requirements

Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 5 lbs. Must be capable of climbing/descending stairs in an emergency. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day. Must be able to work extended hours whenever required or requested by management. Must by capable of regular, reliable and timely attendance.

 

Working Conditions

Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise.

 

Mental and/or Emotional Requirements

Must be able to perform job functions with supervision and work effectively either on own or as part of a team. Must be able to read and carry out various instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic mathematical calculations with extreme accuracy. Must be capable of calmly and professionally dealing with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on confidential matters.

 

Acknowledgement

Nothing in this position description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not a contract and should not be construed as a guarantee of employment for any specific period. Advia Credit Union is an Equal Opportunity Employer and does not discriminate against employees or applicants based on race, color, religion, sex/gender, national origin, disability, age, or any other category protected by law.


Experience

Three years to five years of similar or related experience, including preparatory experience.

 

Education/Certifications/Licenses

A high school degree or equivalent

 

Interpersonal Skills

Courtesy and tact are essential elements of the job. Work involves personal contact with members, employees and others outside the organization, generally involving routine matters for the purposes of giving and obtaining information or instructions, updating or referring. Communications require shorter and not in-depth discussions most of the time.

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Police Clerk / Dispatcher

Grosse Ile Police Department

Grosse Ile, MI
Today
Grosse Ile, MI
Today
ELIGIBILITY LIST FOR
POLICE CLERK/
DISPATCHER
GROSSE ILE TOWNSHIP
Applications are being accepted for an eligibility list for the position of Police Clerk/Dispatcher at the Grosse Ile Township Clerk’s Office; 9601 Groh Road, Grosse Ile, MI 48138, until 5:00 p.m. on Friday, April 9, 2021
Duties of this position include answering telephone calls, dispatching police and fire units, typing and filing reports, utilizing computers with Windows 10, Microsoft Word and Excel. SHIFT WORK REQUIRED. Residency in Accordance with State Law. Starting Salary: $38,963.45.
Candidate must meet physical, psychological and various other employment standards as determined by the Grosse Ile Police Commission.
Applications may be obtained at the
Grosse Ile Township Clerk’s Office
9601 Groh Road
Grosse Ile, MI 48138
during the hours of 9:00 a.m. to 5:00 p.m. Monday through Friday or on the Grosse Ile Website/Police/Application.
The Township of Grosse Ile is an Equal Opportunity Employer.
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Software Architect/Analyst (Automotive)

Stefanini

Allen Park, MI
4 days ago
Allen Park, MI
$150k - $160k Per Year
4 days ago
$150k - $160k Per Year
Stefanini Group is looking for a Software Architect for a globally recognized automotive company based in Michigan.

If you have what it takes, call me at: JULIE SORIANO, 248-213-3617

Software Architect:

As part of this team, the candidate will work to design, build, launch, and operationalize a sustainable operational data lake architecture that best positions the company to offer and protect a robust customer experience. This position is a pivotal role in our single pane of glass vision to transform IT Operations support. The ideal candidate will take initiative to proactively understand gaps and bring forward thought leadership for how to better address a gap. The most successful candidate will be someone who embraces the customer experience, is forward-thinking, progressive, understands the application/enterprise monitoring vertical, and has a past track record of architecting massive data projects across a diverse technology portfolio.


Successful candidates will embody the following characteristics:

  • Subject Matter Expertise: Work to understand new, evolving and unique monitoring challenges across the enterprise ecosystem, and recommend technology to support requirements and strategies to deliver on program goals and meet the needs of our customers at scale .
  • Problem Solver: Troubleshoot issues independently and drive them to closure with minimal supervision; persevere in the face of internal and external barriers .
  • Owns Customer Experience: Keeps the customer in mind throughout the entire process including in the collection of information to the delivery of a sustainable monitoring as a service practice.

  • Responsibilities:

  • Maintaining up-to-date knowledge of solution features and benefits for the monitoring tools within the strategic portfolio
  • Bias for action: identifies and acts on both short- and long-term goals in achieving results
  • Comfortable with ambiguity: remains focused in spite of unexpected challenges; continues to seek a path forward
  • Architect the vision for a Single Pane of Glass to support IT Operations

  • Experience Level: 5+ years

    Who We Are
    The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like Americas, Europe, Africa and Asia, and more than 400 clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting, company with global presence. We are CMM Level 5 company.

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Care Attendant

Seasons Retirement Communities

Amherstburg, ON
30+ days ago
Amherstburg, ON
30+ days ago

Part-time Temporary, Nights (11 PM - 7 AM, 37.5 hours bi-weekly)

Starting wage - $16.09/hour

Seasons Retirement Communities, Amherstburg

681 Front Rd S, Amherstburg, ON, N9V 0B4

Our Mission to You:

As a certified Great Place to Work®, Seasons believes that every single team member plays an important role in the overall happiness of our residents. We foster a culture of growth and support for our committed team members and offer opportunities for personal and professional development to advance a rewarding career in the seniors housing sector.

What We Look For:

Seasons looks for individuals who are enthusiastic about making a positive difference in the life of another person. We hire individuals who are committed to building meaningful relationships and strive for service excellence so our residents can be proud to call Seasons their home. Keen attention to details, going the extra mile and putting a little “wow†into everything we do is the Seasons way!

 

Your Job: We’re looking for a Care Attendant.This role will make a difference every day in the lives of our residents by providing exceptional care, memorable moments by nurturing relationships with our residents and providing safety and wellbeing of our residents and their families’ and other staff in accordance with Seasons vision, mission and values.


Responsibilities: 

  • Provide person-centered care services to residents ensuring professionalism, dignity and compassion with each interaction of Seasons’ residents
  • Safe medication administration (UCP training provided by Seasons)
  • As part of the care team, follow infection control measures (per Seasons’ policies/procedures) to enhance the safety and wellbeing of residents and staff
  • Provide assistance with housekeeping tasks and laundry of residents as assigned
  • Respond to medical/physical/emotional needs with collaboration from Health and Wellness Manager/Care Coordinator

 

Qualifications or Skills Required:   

  • Current First Aid and CPR certification
  • Provide compassion, empathy and understanding of Seasons’ residents
  • Communicate effectively following written and verbal instructions
  • Strong ability to organize and prioritize workload throughout scheduled shift
  • Knowledge of medical equipment is considered an asset (blood pressure machine, oximeter, glucometer- and/or the ability to learn these skills with training)

Why Should You Apply? 

All applicants must be legally entitled to work in Canada. As a condition of employment, a Criminal Record Search which may include a vulnerable sector screen, will be required.


Seasons Retirement Communities (“Seasonsâ€) is an equal opportunity employer and welcomes applications from all interested parties. In accordance with Season’s Accessibility Policy, a request for accommodation will be accepted as part of Season’s hiring process.

We thank all applicants for their interest. However only those selected for further consideration will be contacted.

 

Note during COVID-19: At the outset of the COVID-19 situation in Canada, Seasons Retirement Communities implemented heightened precautionary protocols in all of our homes. We continue to follow the advice of provincial and federal governments, our sector regulators and local Public Health agencies. Job responsibilities are being reviewed and adjusted accordingly to ensure the well-being of the successful candidate.

 

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Laundry Aide

Advantage Living Center Southgate

Southgate, MI
10 days ago
Southgate, MI
10 days ago

Overview

The Laundry/Aide provides laundry services to provide a safe, sanitary, comfortable and homelike environment for residents, staff and the public.  Laundry services provided are maintained in accordance with facility policies and procedures and consistent with state and federal laws and regulations to maintain an environment that enhances the quality of life for residents.

 

Qualifications

  • High School diploma or its equivalent required.
  • Experience working in a healthcare environment in Environmental Services preferred.
  • Friendly attitude and excellent communication skills required.
  • Must be able to express self adequately in written and oral communication and to communicate effectively in an interdisciplinary care setting with residents, families, and staff members.

 

Essential Functions and Responsibilities

Advantage Living Centers expects their employees to promote an atmosphere of teamwork, exemplify the values of CARING (Compassion, Accountability, Respect, Integrity, Nimbleness and Generosity and uphold the pursuit of creating a person-centered culture for Residents and Team Members.  To perform this job successfully, an individual must also be able to perform each key function satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the key functions.

  • Carries out all duties in accord with the facility mission and philosophy.
  • Demonstrates knowledge of and respect for the rights, dignity and individuality of each resident in all interactions.
  • Appreciates the importance of maintaining confidentiality of resident and facility information.
  • Demonstrates honesty and integrity in all times in the care and use of resident and facility property. Able to understand and to follow written and verbal direction.  Able to effectively communicate with the staff members and residents through verbal and/or written means.
  • Knowledge of emergency disaster procedures of facility. Able to locate nearest exit, to understand and respond to written or oral instruction in case of an emergency.
  • Sufficient mobility and strength to move freely through the building, to assure resident safety at all times and to assist, transfer or otherwise move residents of facility out of danger in case of emergency
  • Demonstrates ability to prioritize tasks/responsibilities and complete duties/projects with allotted time.
  • Able to respond productively and to handle additional tasks/projects as assigned.
  • Able to carry out the essential functions of this job (with or without reasonable accommodation) without posting specific, current risk of substantial harm to health and safety of self and others.
  • Respects resident’s privacy and preferences about room arrangement, personal items. Knocks before entering resident rooms and bathrooms.
  • Cleans linens to department procedures and cleaning schedule
  • Takes appropriate actions to secure housekeeping supplies out of reach of residents at all times.
  • Disposes of trash and waste, including bio-hazardous waste and other materials that require special handling, only in accordance with facility policies and procedures.
  • Post signs indicating safety hazard any time housekeeping activities pose environmental hazards to staff, residents, visitors or others in the facility.
  • Uses personal protective equipment when at risk of exposure to blood or other potentially hazardous body fluids an all other times indicated by facility policies and procedures.
  • Complies with all safety instructions and procedures when using chemical substances. Refers to labels and Material Safety Data Sheets for instructions.  Keeps all chemicals and cleaning supplies in their original containers.  Asks supervisor for assistance if unsure of proper handling techniques.
  • Monitors and reports all evidence of rodents or pests to supervisor.
  • Communicates with Director of Housekeeping & Laundry with preparation for stat inspections. Attends survey training and interacts with state surveyors as instructed by immediate supervisor.
  • Reports injury to self or others to supervisor immediately.
  • Attends in-service education programs as assigned. Applies information to job tasks.
  • Monitors workplace for safety and fire hazards and corrects or reports potential problems. Reports housekeeping and maintenance problems including equipment breakdown, to Director of Environmental Services promptly.
  • Participate in fire and disaster drills. In the event of an emergency, carries out assigned duties to assure resident safety.
  • All other housekeeping duties as assigned.

 

Resident Rights:  Promotes and protects resident’s rights; supports the resident in the exercise of his or her rights. assists residents to make informed decisions; treats residents with dignity and respect; protects resident’s personal belongings; reports suspected abuse neglect, exploitation or misappropriation of property; avoids the need for physical restraints in accordance with current professional standards; supports independent expression, choice and decision-making consistent with applicable law and regulation.

 

Leadership:  Demonstrates willingness to try new tasks; generates new ideas for change; evaluates and recognizes priorities; challenges others to learn; keeps current and integrates new information; communicates and models organization values; fosters high performance.

 

Process Improvement: Applies process improvement methods and techniques and identifies processes for improvement in daily work.

 

Environment of Care and Safety: Assures resident environment is safe and takes necessary steps to intervene if an unsafe situation is identified; demonstrates understanding of fire and emergency procedures; participates in fire and disaster drills; demonstrates understanding of safety and security procedures; applies safety and security precautions; demonstrates understanding of hazardous materials plan; demonstrates proper use of equipment.

 

Information Management:  Enters or records data timely and accurately, protects confidentiality of sensitive information; protects data against loss or destruction; logs onto the system using own password; logs off the system when leaving the work station; reports suspected violation of security/confidentiality issues; reviews data and identifies trends.

 

Interpersonal Skills:  Demonstrates active listening techniques; gains support through effective relationships; treats others with dignity and respect; seeks feedback; sets clear standards for performance; evaluates job performance and provides effective feedback; establishes systems to measure effectiveness, efficiency, and service; creates and maintains reporting mechanisms.

 

Continuing Education:  Attends in-service and education programs; attends continuing education required for maintenance of professional certification or licensure.

 

Physical Demands:  The physical demands descried here represent those that must be met by an employee to successfully perform the essential functions of this job.  While performing the duties of this job, the employee is frequently required to stand and walk.  The employee is occasionally required to sit; use hands and fingers. Handle, or feel; reach with hands and arms; and talk or listen.  Occasional overnight travel may be required for attendance oat Regional Meetings, training, etc.  Light to moderate travel to other sites may be required.  Occasional physical effort with medium to heavy objects.  Transferring patients weighing between 10 to 65 pounds is frequently required.  Specific vision abilities required by this job includes close vision, distance vision, and peripheral vision.

 

Work Environment:   The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  While performing the duties of this job, the employee may be exposed to blood or other body fluids, fumes or airborne particles and toxic or caustic chemicals.  The noise level in the work environment is usually moderate.

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Consumer Loan Underwriter

Advia Credit Union

Southgate, MI
2 days ago
Southgate, MI
2 days ago

Roles

What you should know about the role

Serves as the primary centralized lending officer for consumer loan decisions. Receives and evaluates member loan requests. Acts as a resource for information regarding loan decisions , member loan inquiries, and credit union lending products and services. Responsible to approve or deny loans within limits assigned and to provide the highest quality of service to our members attempting to maximize the number of service relationships the member has with the credit union. This is accomplished by providing outstanding service to both internal and external members as defined by living and demonstrating the core values of the credit union; Act with Integrity, Drive Progress, Build & Strengthen Relationships and Keep People at the Core.

 

What you should know about Advia

Advia is a fast growing Credit Union that is positioned in the top 3% of credit unions across the United States with nearly 2 billion in assets.  We offer very similar product and services as the big banks with a focus on saving our members money while providing financial advantages.  We are rooted in our communities and believe we have a responsibility to give back outside of our four branch walls through volunteering and charitable donations.  The work environment at Advia is fast-paced, performance based and fun infused.  We certainly live by the saying “work hard, play hard.”  As an employee of Advia, you can expect regular and constructive feedback, development opportunities, great benefits, excellent co-workers and engaged managers

 

As a Consumer Loan Underwriter, you will have opportunities to:

  • Touch all aspects of Consumer Lending and have a direct impact on our members
  • Be mentally stimulated and provided the opportunity to use my analytical skills
  • Work independently while being a part of a fun and collaborative team

Major Duties

  • Responsible for building and maintaining relationships, along with supporting and servicing the requests and needs of our external teammembers, indirect dealer partners. This includes providing education on loan requests and loan decisions including but not limited to theability to discuss loan approvals, denials, cross offers or counter offers in a clear, concise and courteous manner.
  • Recommends alterations or revisions to department policies and procedures as needed.
  • Cross-services members on various organization lending products including ancillary products and other consumer loans.
  • Obtains and evaluates credit bureau reports, income documentation, collateral valuation reports, flood certifications, title information, andother factors relevant to the underwriting of consumer loans.
  • Responsible for communicating loan decisions to Loan Processor(s) including the ability to discuss loan approvals, denials, or counter offersin a clear, concise and courteous manner.
  • Receives member loan requests, processes, evaluates and underwrites loan requests using judgment and discretion in making decisions tosatisfy the member needs. Loans outside of guidelines or approval parameters are escalated to the Consumer Lending Manager or EVP ofLending with a recommendation as to the loan decision for each loan.
  • Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Offce of Foreign Assets Control.

Physical Requirements

Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable and timely attendance.

 

Working Conditions

Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.

 

Mental and/or Emotional Requirements

Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.

 

Acknowledgement

Nothing in this position description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not a contract and should not be construed as a guarantee of employment for any specific period of time. Advia Credit Union is an Equal Opportunity Employer and does not discriminate against employees or applicants based on race, color, religion, sex/gender, national origin, disability, age, or any other category protected by law.

 

Skills & Experience

Experience

Three years to five years of similar or related experience, including preparatory experience.

 

Education/Certifications/Licenses

A high school degree or equivalent

 

Interpersonal Skills

A significant level of trust, credibility and diplomacy is required. In-depth dialogue, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance. Typically includes subject matter experts as well as first level to middle managers.

 

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Housekeeping/Aide

Advantage Living Center Southgate

Southgate, MI
10 days ago
Southgate, MI
10 days ago

Overview

The Housekeeper/Aide provides cleaning services to provide a safe, sanitary, comfortable and homelike environment for residents, staff and the public.  Housekeeping services provided are maintained in accordance with facility policies and procedures and consistent with state and federal laws and regulations to maintain an environment that enhances the quality of life for residents.

 

Qualifications

  • High School diploma or its equivalent required.
  • Experience working in a healthcare environment in Environmental Services preferred.
  • Friendly attitude and excellent communication skills required.
  • Must be able to express self adequately in written and oral communication and to communicate effectively in an interdisciplinary care setting with residents, families, and staff members.

 

Essential Functions and Responsibilities

Advantage Living Centers expects their employees to promote an atmosphere of teamwork, exemplify the values of CARING (Compassion, Accountability, Respect, Integrity, Nimbleness and Generosity and uphold the pursuit of creating a person-centered culture for Residents and Team Members.  To perform this job successfully, an individual must also be able to perform each key function satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the key functions.

 

  • Cleans (dust, dry mop, wet mop, sanitize, scrub) assigned resident rooms, bathrooms and common areas daily according to facility procedures. Respects resident’s privacy and preferences about room arrangement, personal items. Knocks before entering resident rooms and bathrooms.
  • Cleans walls ceilings, windows, mirrors, and waxed floors according to department procedures and cleaning schedules.
  • Takes appropriate actions to secure housekeeping supplies out of reach of residents sat all times.
  • Disposes of trash and waste, including biohazardous waste and other materials that require special handling, only in accordance with facility policies and procedures.
  • Posts signs indicating safety hazard any time housekeeping activities pose environmental hazards to staff, residents, visitors or others in the facility.
  • Uses personal protective equipment when at risk of exposure to blood or other potentially hazardous body fluids and all other times indicated by facility policies and procedures.
  • Complies with all safety instructions and procedures when using chemical substances. Refers to labels and Material Safety Data Sheets for instructions.  Keeps all chemicals and cleaning supplies in their original containers.  Asks supervisor for assistance if unsure of proper handling techniques.
  • Monitors and reports all evidence of rodents or pests to supervisor.
  • Communicates with Director of Housekeeping & Laundry with preparation for state inspections. Attends survey training and interacts with state surveyors as instructed by immediate supervisor.
  • Reports injury to self or others to supervisor immediately.
  • Attends in-service education programs as assigned. Applies information to job tasks. 
  • Monitors workplace for safety and fire hazards and corrects or reports potential problems. Director of Environmental Services promptly.
  • Participate in fare and disaster drills. In the event of an emergency, carries out assigned duties to assure resident safety.
  • All other housekeeping duties as assigned.

 

Resident Rights:  Promotes and protects resident’s rights; supports the resident in the exercise of his or her rights. assists residents to make informed decisions; treats residents with dignity and respect; protects resident’s personal belongings; reports suspected abuse neglect, exploitation or misappropriation of property; avoids the need for physical restraints in accordance with current professional standards; supports independent expression, choice and decision-making consistent with applicable law and regulation.

 

Leadership:  Demonstrates willingness to try new tasks; generates new ideas for change; evaluates and recognizes priorities; challenges others to learn; keeps current and integrates new information; communicates and models organization values; fosters high performance.

 

Process Improvement: Applies process improvement methods and techniques and identifies processes for improvement in daily work.

 

Environment of Care and Safety: Assures resident environment is safe and takes necessary steps to intervene if an unsafe situation is identified; demonstrates understanding of fire and emergency procedures; participates in fire and disaster drills; demonstrates understanding of safety and security procedures; applies safety and security precautions; demonstrates understanding of hazardous materials plan; demonstrates proper use of equipment.

 

Information Management:  Enters or records data timely and accurately, protects confidentiality of sensitive information; protects data against loss or destruction; logs onto the system using own password; logs off the system when leaving the work station; reports suspected violation of security/confidentiality issues; reviews data and identifies trends.

 

Interpersonal Skills:  Demonstrates active listening techniques; gains support through effective relationships; treats others with dignity and respect; seeks feedback; sets clear standards for performance; evaluates job performance and provides effective feedback; establishes systems to measure effectiveness, efficiency, and service; creates and maintains reporting mechanisms.

 

Continuing Education:   Attends in-service and education programs; attends continuing education required for maintenance of professional certification or licensure.

 

Physical Demands:   The physical demands descried here represent those that must be met by an employee to successfully perform the essential functions of this job.  While performing the duties of this job, the employee is frequently required to stand and walk.  The employee is occasionally required to sit; use hands and fingers. Handle, or feel; reach with hands and arms; and talk or listen.  Occasional overnight travel may be required for attendance oat Regional Meetings, training, etc.  Light to moderate travel to other sites may be required.  Occasional physical effort with medium to heavy objects.  Transferring patients weighing between 10 to 65 pounds is frequently required.  Specific vision abilities required by this job includes close vision, distance vision, and peripheral vision.

 

Work Environment:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  While performing the duties of this job, the employee may be exposed to blood or other body fluids, fumes or airborne particles and toxic or caustic chemicals.  The noise level in the work environment is usually moderate.

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Business Office Manager

Advantage Living Center Southgate

Southgate, MI
10 days ago
Southgate, MI
10 days ago

FUNCTION:  The Business Office Manager is responsible for assuring all information needed for accurate and timely billing is complete and ongoing documentation of changes, re-certifications and level of care documentation is present and timely.

 

SUPERVISORY RESPONSIBILITIES:  Receptionist.

 

ACCOUNTABILITY LINE:  Administrator and dotted line to the Director of Accounts Receivable and Reimbursement.

 

QUALIFICATIONS:  The minimum qualifications of the Business Office Manager position include the following:

  • Must have knowledge and experience in accounting functions, including accounts payable, billing, accounts receivable collections, and bank reconciliations. A degree is preferred, but not required with significant relevant experience.
  • Experience in long term care billing and collections preferred. Knowledge of Medicaid, Medicaid Pending and general insurance understanding preferred.
  • Excellent written and verbal communication skills. Excellent interpersonal skills.
  • Strong organizational skills, including managing the outcomes of others, and the ability to effectively multi task.
  • Ability to work well with an interdisciplinary team and health care providers.
  • Ability to establish and maintain rapport with clients and referral sources.
  • Effective user of technology, including typing, personal computer and software applications in job functions.  Examples include Microsoft Outlook, Email, Word, Excel, Internet, and use of billing and accounting software.
  • Ability to read, analyze and interpret, professional journals, technical procedures or governmental regulations. Ability to communicate orally and through written reports and other documents relating to resident, staff and others. Ability to effectively present information and respond to questions from groups of executives, managers, clients, customers, and the public.
  • Ability to define and solve problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical journals and deal with several abstract and concrete variables.

 

Essential Functions and Responsibilities

Advantage Living Centers expects their employees to promote an atmosphere of teamwork, exemplify the values of CARING (Compassion, Accountability, Respect, Integrity, Nimbleness and Generosity and uphold the pursuit of creating a person-centered culture for Residents and Team Members.  To perform this job successfully, an individual must also be able to perform each key function satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the key functions.

 

  • Evaluate referrals to determine if an active payer source is present or if the resident may be eligible for Medicaid (Medicaid pending).
  • Gather accurate data needed for billing including authorization numbers. Verify coverage and accurately input into billing system.
  • Complete and generate accurate information necessary to bill residents and third party payors on a timely basis.
  • Direct involvement in accounts receivable collections process, including responsibility for pursuit of delinquent accounts.
  • Support efforts of the interdisciplinary team to establish or re-establish a payer source if needed.
  • Establish and maintain communication with patients, family members and others responsible for payment for patient care services.
  • Demonstrates honesty and integrity at all times in the care and use of resident and facility property.
  • Ongoing interaction with facility staff, administration, vendors and government agencies.
  • Completes the following procedures accurately and timely:
    • Daily Census. Maintain an accurate daily census of residents and resident payor types (Medicare, Medicaid, Private, Other), in an excel spreadsheet by balancing to manual building census.  Update census in accounting software daily.
    • Cash Receipts. Prepare and makes cash deposits on a daily basis.  Complete deposit update in accounting software daily.
    • Resident Trust Accounts. Maintains accurate and complete records for accounts held in trust by the facility, in accordance with the policies and procedures of the facility.
    • Petty Cash. Maintain or manage accurate and complete records related to any petty cash held in the facility.
    • Level of Care Determination Log – oversees and assures LOCD log is maintained and residents requiring and LOCD will have a fully executed document timely.
  • Complete and accurate adherence to closing procedures on a monthly basis in accordance with facility reporting guidelines. These would include, but are not limited to:
    • Census reconciliation
    • Cash receipts reconciliation
    • Billing log reconciliation and completion
    • Supervise the timeliness of all input of vendor invoices
    • Completion of month end closing checklist in a timely manner. Maintenance of accurate and complete historical records
  • Responsibility for completing certain external reports for third parties.
  • Assures coverage of receptionist position with qualified, well trained personnel.
  • Follows departmental policies and procedures accurately. Adheres to rules and regulations of State and regulatory agencies in performing billing and reimbursement functions.
  • Participation in relevant in-service training sessions.
  • Meets and exceeds established productivity standards.
  • Participates in quality assurance and improvement processes.
  • Attendance and participation in relevant facility and corporate meetings
  • Develop a working knowledge of all emergency and disaster procedures of the facility.
  • Willingness to perform other duties as assigned, including various clerical duties as they are necessary.

 

Resident Rights:  Promotes and protects resident’s rights; supports the resident in the exercise of his or her rights. assists residents to make informed decisions; treats residents with dignity and respect; protects resident’s personal belongings; reports suspected abuse neglect, exploitation or misappropriation of property; avoids the need for physical restraints in accordance with current professional standards; supports independent expression, choice and decision-making consistent with applicable law and regulation.

 

Leadership:  Demonstrates willingness to try new tasks; generates new ideas for change; evaluates and recognizes priorities; challenges others to learn; keeps current and integrates new information; communicates and models organization values; fosters high performance.

 

Process Improvement: Applies process improvement methods and techniques and identifies processes for improvement in daily work.

 

Environment of Care and Safety: Assures resident environment is safe and takes necessary steps to intervene if an unsafe situation is identified; demonstrates understanding of fire and emergency procedures; participates in fire and disaster drills; demonstrates understanding of safety and security procedures; applies safety and security precautions; demonstrates understanding of hazardous materials plan; demonstrates proper use of equipment.

 

Infection Control: Applies hand washing principles during daily work; demonstrates understanding of isolation precautions; recognizes signs and symptoms of infection and complies with the employee health program; demonstrates understanding of the process for identifying and handling infectious waste; maintains personal hygiene; complies with OSHA standards in the work place; and demonstrates understanding of cross contamination.

 

Information Management: Enters or records data timely and accurately; protects confidentiality of resident information (in accordance with HIPAA policies); protects data against loss or destruction; reports suspected violation of security/confidentiality issues; logs onto the system using own password; logs off the system when leaving the work station; reviews data and identifies trends; deletes passwords of employees no longer needing access to software programs.

 

Continuing Education: Attends in-service training programs; attends continuing education required for maintenance of certification.

 

Physical Demands: The physical demands described here represent those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, use hands or fingers, reach with hands and arms, talk or hear.  Specific vision abilities required by this job include close vision, distance vision and peripheral vision.

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Digital Channel Administrator

Advia Credit Union

Southgate, MI
6 days ago
Southgate, MI
6 days ago

Roles

What you should know about the role

This position will be responsible for overseeing all of Advia’s digital remote channels including: online banking, mobile banking, remote deposit capture, phone banking, bill payment, online account opening, and audio response, among others. This position is responsible for maintaining and improvement of the crucial member facing digital channel portfolio. This position is dedicated to providing outstanding service to both internal and external members as defined by living and demonstrating the core values of the credit union; Act with Integrity, Drive Progress, Build & Strengthen Relationships and Keep People at the Core.

 

What you should know about Advia

Advia is a fast growing Credit Union that is positioned in the top 3% of credit unions across the United States with nearly 2 billion in assets.  We offer very similar product and services as the big banks with a focus on saving our members money while providing financial advantages.  We are rooted in our communities and believe we have a responsibility to give back outside of our four branch walls through volunteering and charitable donations.  The work environment at Advia is fast-paced, performance based and fun infused.  We certainly live by the saying “work hard, play hard.”  As an employee of Advia, you can expect regular and constructive feedback, development opportunities, great benefits, excellent co-workers and engaged managers.

 

As a Digital Channel Administrator you will have opportunities to:

  • Self-manage your day to day work schedule.
  • Build strong relationships throughout all levels of the organization including executive-level. 
  • Be an important part of a fun, friendly and fast-paced team.

Major Duties

  • Other projects or tasks as assigned which may include backing up the Digital Channel Project Coordinators.
  • Support various other departments as needed with reporting from vendor administrative systems. Assist the Management team by updating the digital scorecard.
  • Strictly adheres to and enforces system security policies and follows all company standards. Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the office of Foreign Assets Control, in addition to all company policies.
  • Develop and maintain relationships with existing vendors to build partnerships. This includes participating in vendor management calls, working on system changes, system configuration changes, enhancements and escalating/opening tickets when applicable.
  • Research digital solutions and services to stay abreast of future product and emerging industry trends. Field/Manage enhancement ideas from external and internal members.
  • Collaborate with Implementation Team, Marketing, and Business units in testing and rollout of product enhancements and system changes. Partner with the Training team to ensure training materials are current and relevant to the digital products and services offered. Partner with Marketing to ensure Member educational materials are available and current.
  • Acts as the dedicated resource to research digital channel product issues which may include answering internal team member questions regarding digital products, serving as an escalation point for members having technical challenges with digital products, and communicating system changes and outages to internal team members.
  • System Administration of Digital remote channels which may include Digital/Mobile Banking, Bill Pay, P2P, RDA, Phone Banking, Online Account opening and Online Loan Applications. Keep administrative users of these systems updated and current.

Physical Requirements

Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 5 lbs. Must be capable of climbing/descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day. Must be able to work extended hours whenever required or requested by management. Must by capable of regular, reliable and timely attendance.

 

Working Conditions

Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise.

 

Mental and/or Emotional Requirements

Must be able to perform job functions with supervision and work effectively either on own or as part of a team. Must be able to read and carry out various instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic mathematical calculations with extreme accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on confidential matters.

 

Acknowledgement

Nothing in this position description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not a contract and should not be construed as a guarantee of employment for any specific period of time. Advia Credit Union is an Equal Opportunity Employer and does not discriminate against employees or applicants based on race, color, religion, sex/gender, national origin, disability, age, or any other category protected by law.

Skills & Experience

Experience

Three years to five years of similar or related experience, including preparatory experience preferred.

 

Education/Certifications/Licenses

A college degree preferred but not required.

 

Interpersonal Skills

A significant level of trust, credibility and diplomacy is required. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance.

 

Other Skills

Experience in web based applications administration and mobile device management and support is preferred.

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Marketing Research Analyst

Advia Credit Union

Southgate, MI
10 days ago
Southgate, MI
10 days ago

Roles

What you should know about the role

Supports Manager of Marketing Analytics in performing quantitative and qualitative research using statistical methodology and studies to determine analysis of programs, products and services offered, market potential, competitive intelligence and industry standards to help improve sales and marketing efforts. Identifies areas of opportunity based on research evaluation of the organizations paid and non-paid advertising and marketing programs involving all internal and external communications. This is accomplished by providing outstanding service to both internal and external members as defined by living and demonstrating the core values of the credit union; Act with Integrity, Drive Progress, Build & Strengthen Relationships and Keep People at the Core.

 

What you should know about Advia

Advia is a fast growing Credit Union that is positioned in the top 3% of credit unions across the United States with nearly 2 billion in assets.  We offer very similar product and services as the big banks with a focus on saving our members money while providing financial advantages.  We are rooted in our communities and believe we have a responsibility to give back outside of our four branch walls through volunteering and charitable donations.  The work environment at Advia is fast-paced, performance based and fun infused.  We certainly live by the saying “work hard, play hard.”  As an employee of Advia, you can expect regular and constructive feedback, development opportunities, great benefits, excellent co-workers and engaged managers.

 

As a Marketing Research Analyst, you will have opportunities to:

  • Self-manage your day to day work schedule
  • Be a part of a team that focuses on driving progress, building relationships and keeping people at the core in everything that they do
  • Interact with all kinds of people, from the membership to executives and then some

Major Duties

  • Responsible for executing market research functions, anticipates and provides useful market information. Assists Manager of Marketing Analytics in establishing standards for the methodology, design, conduct, evaluation and presentation of market research on established and prospective members, competitors and products to predict sales potential, determine market conditions, and identify opportunities to grow revenue and reduce expenses/improve efficiency.
  • Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
  • Identifies, analyzes and interprets trends and patterns in complex data sets to develop recommendations to increase sales and identify efficiencies for the sales team.
  • Identifies, analyzes and interprets trends and patterns in complex data sets to develop recommendations to be used in promoting the organization and improving positioning, image and support within target markets.
  • Identifies, analyzes and interprets trends and patterns in complex data sets to develop recommendations to be used in increasing utilization of products and services.
  • Research, analyze, and provide recommendations for new products and services that will provide financial advantages to our members, increase revenue, or increase efficiency. Assist in the development of new products and services. Evaluate product and services for continued improvement.
  • Analyze market intelligence data to provide recommendations on market expansion and consolidation.
  • Maintain databases and data systems for the department. Implements data collection systems and updates. Acquires and abstracts primary and secondary data from existing internal or external data sources.
  • Develops graphs, reports and presentations. Performs statistical analysis upon request. Creates and presents quality dashboards.
  • Evaluates media post-buy analysis and responds/adjusts to reflect effective and efficient placement with maximum exposure. Evaluates all paid and non-paid advertising and marketing efforts based on research determinations.
  • Assists in development and production of direct marketing initiatives through analysis of target market universe, list development, design and production.

Working Conditions

Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.

 

Mental and/or Emotional Requirements

Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must beable to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.

 

Acknowledgement

Nothing in this position description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not a contract and should not be construed as a guarantee of employment for any specific period of time. Advia Credit Union is an Equal Opportunity Employer and does not discriminate against employees or applicants based on race, color, religion,sex/gender, national origin, disability, age, or any other category protected by law.

 

Skills & Experience

Experience

Financial Institutions experience preferred. Experience in data mining techniques and procedures, as well as extensive experience working with databases is required. Proficiency in Excel is required. 1-2 years experience in analytics.

 

Education/Certifications/Licenses

Bachelors degree in Marketing, Research and Development, Statistics, Mathematics or related degree of specialty.

 

Interpersonal Skills

Ability to present complex information in an understandable and compelling manner is necessary.

 

Other Skills

Strong analytical spreadsheet and communication skills, demonstrated ability to handle multiple project simultaneously, new product development, packaging design, competitive analysis, consumer promotion, advertising media and copy, scan data analysis. Strong skills in SQL and Power BI. Familiarity with MCIF systems, CD-ROM directories and market data on disc, survey research and statistical analysis software, mapping software, market research directories and online data services.

Posted

28 days ago

Description

What you should know about the role

The most essential function of this position is to receives incoming calls and determines the products, services or resources that the caller requires (or could benefit from) while creating an exceptional experience. This is accomplished by providing direct support services to members; or, connecting them with the appropriate staff representative via phone while providing next best product recommendations to members as defined by living and demonstrating the core values of the credit union; Act with Integrity, Drive Progress, Build & Strengthen Relationships and Keep People at the Core. Responsible for accurately processing financial transactions and being an effective source of information for our members. Provides friendly, professional, confidential and effective assistance to members by offering educational benefits of saving money and time, making money or and adding convenience and giving the member piece of mind.

 

What you should know about Advia

Advia is a fast growing Credit Union that is positioned in the top 3% of credit unions across the United States with nearly 2 billion in assets.  We offer very similar product and services as the big banks with a focus on saving our members money while providing financial advantages.  We are rooted in our communities and believe we have a responsibility to give back outside of our four branch walls through volunteering and charitable donations.  The work environment at Advia is fast-paced, performance based and fun infused.  We certainly live by the saying “work hard, play hard.”  As an employee of Advia, you can expect regular and constructive feedback, development opportunities, great benefits, excellent co-workers and engaged managers.

 

As a Member Contact Center Specialist, you will have opportunities to:

  • Have a large and tangible impact on members lives
  • Experience a nice mix of member interaction while still being "behind the scenes"
  • Increase your exposure to operations and consumer lending
  • Be an important part of a fun, dynamic and high-performing sales and service team

  • Proactively seeks ways to expand member relationships via phone in order to provide them a great experience and to help improve the members financial standing and achieve individual, department and credit union goals. Continuously and effectively uncovers the members’ unstated needs to recommend products and/or services that will help the member, answer member inquiries and educates members. Ensures that each member interaction is maximized to provide great service and help improve the members financial standing via offering electronic services and assist members in setting up electronic services enrollment and understanding the e-statement process.
  • Perform teller functions for members (i.e. transfer funds between accounts and/or loan, stop payments, close and reorder debit cards, provide balances and last five transactions, reissue and reset pin numbers, process loan or credit card payments, etc.) to assure member’s needs are addressed in a polite and friendly manner.
  • Identify products/services that might be beneficial to customers and provides information about their value and benefit.
  • Answer incoming calls, determines the needs of the caller and verify the caller’s identity, minimizing the caller’s time and effort in resolving their concern.
  • Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

Physical Requirements

Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 5 lbs. Must be capable of climbing/descending stairs in an emergency. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day. Must be able to work extended hours whenever required or requested by management. Must by capable of regular, reliable and timely attendance.

 

Working Conditions

Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise.

 

Mental and/or Emotional Requirements

Must be able to perform job functions with supervision and work effectively either on own or as part of a team. Must be able to read and carry out various instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic mathematical calculations with extreme accuracy. Must be capable of calmly and professionally dealing with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on confidential matters.

 

Acknowledgement

Nothing in this position description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not a contract and should not be construed as a guarantee of employment for any specific period. Advia Credit Union is an Equal Opportunity Employer and does not discriminate against employees or applicants based on race, color, religion, sex/gender, national origin, disability, age, or any other category protected by law.


Experience

Three years to five years of similar or related experience, including preparatory experience.

 

Education/Certifications/Licenses

A high school degree or equivalent

 

Interpersonal Skills

Courtesy and tact are essential elements of the job. Work involves personal contact with members, employees and others outside the organization, generally involving routine matters for the purposes of giving and obtaining information or instructions, updating or referring. Communications require shorter and not in-depth discussions most of the time.

Source: Advia Credit Union