To provide effective, efficient reception and administrative services for the GP Practices in a professional and courteous manner. The post holder will be expected to work some hours at each of the sites so the ability to travel independently in a timely fashion is essential.
Excellent customer service skills are essential for this role. Applicants should be friendly, confident, and resilient, have well developed team work, communication and organisational skills.
Experience of working in a GP Practice and Emis Web would be desirable. At gtd healthcare we believe we do things differently. Our not-for-profit ethos coupled with a drive to innovate care offers patients the best experience possible and a unique opportunity to transform services.
Please look at the Job Description Attachment
gtd healthcare is a values driven not-for-profit provider of primary care, urgent care and dental services across North West England. Led by a clinical Board, the organisation has been providing safe and high quality care to patients for more than 20 years. Fundamentally, we align ourselves with the NHS and we embrace the ethos of social enterprise, reinvesting surpluses generated back into our services.
Job Title: Receptionist
Accountable to: Practice Manager
Working Pattern:
Monday 2-6pm
Wednesday 8.30-12.30pm
Thursday 8.30-12.30pm
Friday 2-6pm
Salary: Band A - £17,285 - £19,285
Key Duties & Responsibilities
1. Reception duties
Welcome and receive all patients and visitors to the Practice
Assist and direct patients to the appropriate healthcare professional/service when they arrive at the Practice
Process all requests for appointments, visits and telephone consultation/triage ensuring all calls are directed to the appropriate healthcare professional and ensuring careful and accurate recording of details at all times
Project a positive and friendly image to patients and visitors either in person or on the telephone
Explain Practice arrangements and formal requirements to new patients wishing to register and those seeking temporary registration ensuring all registration procedures are completed
Complete new registration procedures and ensure accurate recording of details at all times
Receive and make telephone calls as required. Divert calls and take messages ensuring accuracy of detail and prompt appropriate delivery
Action repeat prescription requests and ensure they are ready for collection by the patient within 48 hours
Provide test results to patients on advice from the GP or Nurse
Accept payment and issue receipts for private (non general medical services) services
Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies
Act as a chaperone for general examinations if requested following appropriate training
Maintain a general overview of the reception area and take appropriate action to manage difficult/aggressive patient behaviour or those whose illness/condition worsens while waiting to be seen.
Deal with general enquiries and explain procedures as requested
Offer general assistance to the Practice team
2. Clerical/administration
To have a thorough knowledge of all Practice procedures and protocols and know where to access them for reference adhering to them at all times
Ensure adherence at all times to the requirements of the Data Protection Act
Maintain and monitor Practice appointment system
Process all incoming and outgoing mail
Action information received via email and fax
Undertake Choose and Book appointments as requested
Action, retrieve and accurately re-file patient notes and records as required
Ensure correspondence, reports, results etc. are filed/scanned promptly in the correct patient record and are available when patients are seen
Action notes from GPs for individual patients using the Practice clinical system
Enter and code specific data from Consultant letters, faxes and other correspondence
Summarise new and existing patient notes following appropriate training
3. Premises
Open up premises at the start of the day, if first to arrive, de-activate the alarm make all necessary preparations to receive patients for the opening time of the Practice
When last to leave premises at the end of the day, ensure that the building is totally secured, telephone diverted to Out of Hours number, internal lights are switched off and the alarm activated
Clear and re-stock consulting rooms as required
Ensure the reception area, notice boards and leaflet racks are tidy and free from clutter and obstructions
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Gtd Healthcare
Market Street
Hollingworth
Hyde
Cheshire
SK14 8LN
An exciting opportunity has arisen at Failsworth Group Practice for two part time Medical Receptionists/Administrators.
We are a busy general practice surgery, working from a modern purpose built health centre
We are looking for an enthusiastic, hardworking individual to work as part of our team, providing reception and administration support.
I.T. skills preferred. Good communication skills and a friendly personality required.
General Practice experience is desirable, however full training will be given to the right candidate.
**Previous applicants need not apply**
We are a friendly and innovative practice who works closely as a team to deliver high standards of patient care for approximately 12,800 patients.
We are a forward thinking training practice, based in a modern purpose built healthcare centre, with good transport network links
To provide reception duties and administration support the the practice and clinical team. Please see documentation attached.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Failsworth Group Practice
The Keppel Building
Ashton Road West
Failsworth
M35 0AD
We are looking to recruit two receptionists to join our small and friendly GP practice in Ashton-under-Lyne. The successful candidates will work 3 days per week, Monday to Friday. Experience with Emis web is desirable but not essential as full training will be provided.
These positions are temporary to cover Maternity leave.
Please see the full Job description attached
We put patients first – we understand that every person, every family and every community is unique; we always take the time to listen and we respond openly and honestly every time.
We look after our people – we understand that looking after our people helps them look after our patients. We have high expectations of our people and give them the training and support they need to perform exceptionally.
We give great quality care – we aim to meet the highest standards of excellence and safety all the time. If we can’t or don’t meet expectations we will honestly explain why not
We lead the way in transforming primary care – we use our experience and expertise to constructively challenge and suggest new and innovative ways of working, where we think this will improve health, healthcare and people’s experiences of it
We contribute to the wellbeing of our local communities – we aim to be more than a health care provider alone. We will look for opportunities to bring wider health benefits to the communities in which we work.
gtd healthcare is committed to providing equality of opportunity and applications will be considered on the basis of their suitability. All staff and volunteers are expected to share this commitment.
gtd healthcare is an NHS Pensions employing authority.
To provide effective, efficient reception and administrative services for the GP Practices in a professional and courteous manner. The post holder will be expected to work some hours at each of the sites so the ability to travel independently in a timely fashion is essential.
Experienced receptionists to work at small and friendly GP Surgery in Moston. Ideal candidate will have EMIS web and Docman experience and good communication skills.
Please see attached the full Job description
gtd healthcare is a values driven not-for-profit provider of primary care, urgent care and dental services across North West England. Led by a clinical Board, the organisation has been providing safe and high quality care to patients for more than 20 years. Fundamentally, we align ourselves with the NHS and we embrace the ethos of social enterprise, reinvesting surpluses generated back into our services.
Key Duties & Responsibilities
1. Reception duties
Welcome and receive all patients and visitors to the Practice
Assist and direct patients to the appropriate healthcare professional/service when they arrive at the Practice
Process all requests for appointments, visits and telephone consultation/triage ensuring all calls are directed to the appropriate healthcare professional and ensuring careful and accurate recording of details at all times
Project a positive and friendly image to patients and visitors either in person or on the telephone
Explain Practice arrangements and formal requirements to new patients wishing to register and those seeking temporary registration ensuring all registration procedures are completed
Complete new registration procedures and ensure accurate recording of details at all times
Receive and make telephone calls as required. Divert calls and take messages ensuring accuracy of detail and prompt appropriate delivery
Action repeat prescription requests and ensure they are ready for collection by the patient within 48 hours
Provide test results to patients on advice from the GP or Nurse
Accept payment and issue receipts for private (non general medical services) services
Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies
Act as a chaperone for general examinations if requested following appropriate training
Maintain a general overview of the reception area and take appropriate action to manage difficult/aggressive patient behaviour or those whose illness/condition worsens while waiting to be seen.
Deal with general enquiries and explain procedures as requested
Offer general assistance to the Practice team
2. Clerical/administration
To have a thorough knowledge of all Practice procedures and protocols and know where to access them for reference adhering to them at all times
Ensure adherence at all times to the requirements of the Data Protection Act
Maintain and monitor Practice appointment system
Process all incoming and outgoing mail
Action information received via email and fax
Undertake Choose and Book appointments as requested
Action, retrieve and accurately re-file patient notes and records as required
Ensure correspondence, reports, results etc. are filed/scanned promptly in the correct patient record and are available when patients are seen
Action notes from GPs for individual patients using the Practice clinical system
Enter and code specific data from Consultant letters, faxes and other correspondence
Summarise new and existing patient notes following appropriate training
3. Premises
Open up premises at the start of the day, if first to arrive, de-activate the alarm make all necessary preparations to receive patients for the opening time of the Practice
When last to leave premises at the end of the day, ensure that the building is totally secured, telephone diverted to Out of Hours number, internal lights are switched off and the alarm activated
Clear and re-stock consulting rooms as required
Ensure the reception area, notice boards and leaflet racks are tidy and free from clutter and obstructions
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Gtd Healthcare
361 Moston Lane
Manchester
M40 9NB
Receptionists (Bank Hours) | £9.29 per hour| Longsight
Job Purpose
To work in harmony and collaboration as part of a team providing a high quality and effective reception and administrative support service within the facility which promotes good customer service and effective working relationships.
Provide an accurate, confidential, comprehensive and efficient clerical service to support tenants, ensuring priorities, deadlines and queries are dealt with correctly and efficiently at all times.
Key duties and responsibilities;
At all times provide a professional, calm, friendly, effective and efficient reception service to service users, relatives and visitors where tact or persuasion skills are required.
Deal with all general enquiries relating to the building and explain procedures when necessary.
Make follow up appointments for those tenants for whom this service is provided.
Operate the building switchboard, receive and transfer telephone calls as required.
Where necessary allocate calls to the local facilities management teams as part of the helpdesk provision.
Open up premises at the start of the day when first to arrive and perform required closing procedures when necessary.
Operate a room booking system, make booking requests on behalf of tenants and approve bookings.
Process incoming and outgoing mail for the building and ensure distribution to the relevant departments.
Collate and maintain all relevant documentation for the premises such as building and services compliance, purchasing records and room booking.
Promote the image of the facility, checking that notices and leaflets are up to date and well presented.
Prepare and maintain the reception and waiting areas and ensure public areas are clean and tidy.
Supervise the public car park when required including issuing of passes, permits and tokens.
Providing administrative support where required to support the contract management process.
Log maintenance issues raised by the FM team and contractors.
Issue and receive keys and security passes as required.
Place orders, receipt as necessary and process incoming goods.
Ensure that all complaints and suggestions are dealt with appropriately, in accordance with company policy, resolving locally where possible and escalating to the Supervisor when necessary.
Photocopying and word processing documents, letters, emails, when required.
Respond to alarm calls and assist patients when appropriate.
Use company systems, such as procurement, finance and HR systems, to achieve objectives of the role.
Administer company databases/ facilities management systems. Uploading compliance documents, entering health and safety remedial actions, entering audit scores, administering access control cards, and other systems administration.
Undertake helpdesk cover if required.
This job description is a summary of the key tasks and the post holder may be required to undertake other appropriate duties or responsibilities required by the line manager and commensurate with the post
EQUAL OPPORTUNITIES
NHS Property Services is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
Due to the high volume of applications we receive, we are unfortunately unable to respond to every applicant. Best of luck with your application
NHS Property Services is a property owner and manager, advisor and service provider, helping to shape the NHS estate for the future. As a government-owned company we have one goal: to ensure the NHS makes the right property choices to enable excellent patient care.
Today our portfolio is one of the largest in the UK, comprising more than 3,000 properties with 7,000 tenants across England. At a total value of more than £3bn, this represents about 10% of the total NHS estate.
Our properties range from listed buildings through to award-winning, state-of-the-art integrated health campuses. Few property companies have such a high level of expertise as both a landlord and a service provider.
Since NHS Property Services was established in 2013, our portfolio has been evolving. It's been a period of tremendous change for the NHS. New models of care mean that properties have to deliver much more than in the past. We use our expertise in estate management and service provision to achieve the best value and cost savings possible.
The Rewards
The company can offer you a comprehensive and competitive benefits package, which includes:
If you would like to join our dedicated facilities management team within NHS Property Services Ltd, we want to hear from you.
We have a statutory duty to ensure that employees operating in a customer facing role must speak fluent English and competenecy will be assessed at interview.
**STRICTLY NO AGENCIES**
Receptionists (Bank Hours) | £9.29 per hour| Wythenshawe
Job Purpose
To work in harmony and collaboration as part of a team providing a high quality and effective reception and administrative support service within the facility which promotes good customer service and effective working relationships.
Provide an accurate, confidential, comprehensive and efficient clerical service to support tenants, ensuring priorities, deadlines and queries are dealt with correctly and efficiently at all times.
Key duties and responsibilities;
At all times provide a professional, calm, friendly, effective and efficient reception service to service users, relatives and visitors where tact or persuasion skills are required.
Deal with all general enquiries relating to the building and explain procedures when necessary.
Make follow up appointments for those tenants for whom this service is provided.
Operate the building switchboard, receive and transfer telephone calls as required.
Where necessary allocate calls to the local facilities management teams as part of the helpdesk provision.
Open up premises at the start of the day when first to arrive and perform required closing procedures when necessary.
Operate a room booking system, make booking requests on behalf of tenants and approve bookings.
Process incoming and outgoing mail for the building and ensure distribution to the relevant departments.
Collate and maintain all relevant documentation for the premises such as building and services compliance, purchasing records and room booking.
Promote the image of the facility, checking that notices and leaflets are up to date and well presented.
Prepare and maintain the reception and waiting areas and ensure public areas are clean and tidy.
Supervise the public car park when required including issuing of passes, permits and tokens.
Providing administrative support where required to support the contract management process.
Log maintenance issues raised by the FM team and contractors.
Issue and receive keys and security passes as required.
Place orders, receipt as necessary and process incoming goods.
Ensure that all complaints and suggestions are dealt with appropriately, in accordance with company policy, resolving locally where possible and escalating to the Supervisor when necessary.
Photocopying and word processing documents, letters, emails, when required.
Respond to alarm calls and assist patients when appropriate.
Use company systems, such as procurement, finance and HR systems, to achieve objectives of the role.
Administer company databases/ facilities management systems. Uploading compliance documents, entering health and safety remedial actions, entering audit scores, administering access control cards, and other systems administration.
Undertake helpdesk cover if required.
This job description is a summary of the key tasks and the post holder may be required to undertake other appropriate duties or responsibilities required by the line manager and commensurate with the post
EQUAL OPPORTUNITIES
NHS Property Services is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
Due to the high volume of applications we receive, we are unfortunately unable to respond to every applicant. Best of luck with your application
NHS Property Services is a property owner and manager, advisor and service provider, helping to shape the NHS estate for the future. As a government-owned company we have one goal: to ensure the NHS makes the right property choices to enable excellent patient care.
Today our portfolio is one of the largest in the UK, comprising more than 3,000 properties with 7,000 tenants across England. At a total value of more than £3bn, this represents about 10% of the total NHS estate.
Our properties range from listed buildings through to award-winning, state-of-the-art integrated health campuses. Few property companies have such a high level of expertise as both a landlord and a service provider.
Since NHS Property Services was established in 2013, our portfolio has been evolving. It's been a period of tremendous change for the NHS. New models of care mean that properties have to deliver much more than in the past. We use our expertise in estate management and service provision to achieve the best value and cost savings possible.
The Rewards
The company can offer you a comprehensive and competitive benefits package, which includes:
If you would like to join our dedicated facilities management team within NHS Property Services Ltd, we want to hear from you.
We have a statutory duty to ensure that employees operating in a customer facing role must speak fluent English and competenecy will be assessed at interview.
**STRICTLY NO AGENCIES**
We have an exciting opportunity for a Receptionist to join our brand new Rossendale store. As our Receptionist, you will be working 25 hours per week on a shift rota basis during our store opening hours. Flexibility with your working hours would be required so you are available to support the team during the busiest and key trading times for the Store.
As a Receptionist at American Golf you will be the first point of contact for our customers/guests. Our Receptionist’s will deliver excellent customer service while maintaining the day to day tasks required with the range.
American Golf is Europe's largest golf retailer with over 90 stores across the UK and Ireland. When working for American Golf, it’s all about loving what you do, delivering the ‘personal touch’ and ‘improving our customer’s game’.
What’s in it for you?
What you will be doing as our Receptionist:
About our Receptionist:
Our successful Receptionist candidates will have previous experience in a similar front of house/receptionist role. They will be a service professional with the ability to communicate effectively with people on all levels
So, if you want a challenging and rewarding role at the cutting edge of sports retail then apply today!
Job Type
full-time
Posted
1 day ago
To provide effective, efficient reception and administrative services for the GP Practices in a professional and courteous manner. The post holder will be expected to work some hours at each of the sites so the ability to travel independently in a timely fashion is essential.
Excellent customer service skills are essential for this role. Applicants should be friendly, confident, and resilient, have well developed team work, communication and organisational skills.
Experience of working in a GP Practice and Emis Web would be desirable. At gtd healthcare we believe we do things differently. Our not-for-profit ethos coupled with a drive to innovate care offers patients the best experience possible and a unique opportunity to transform services.
Please look at the Job Description Attachment
gtd healthcare is a values driven not-for-profit provider of primary care, urgent care and dental services across North West England. Led by a clinical Board, the organisation has been providing safe and high quality care to patients for more than 20 years. Fundamentally, we align ourselves with the NHS and we embrace the ethos of social enterprise, reinvesting surpluses generated back into our services.
Job Title: Receptionist
Accountable to: Practice Manager
Working Pattern:
Monday 2-6pm
Wednesday 8.30-12.30pm
Thursday 8.30-12.30pm
Friday 2-6pm
Salary: Band A - £17,285 - £19,285
Key Duties & Responsibilities
1. Reception duties
Welcome and receive all patients and visitors to the Practice
Assist and direct patients to the appropriate healthcare professional/service when they arrive at the Practice
Process all requests for appointments, visits and telephone consultation/triage ensuring all calls are directed to the appropriate healthcare professional and ensuring careful and accurate recording of details at all times
Project a positive and friendly image to patients and visitors either in person or on the telephone
Explain Practice arrangements and formal requirements to new patients wishing to register and those seeking temporary registration ensuring all registration procedures are completed
Complete new registration procedures and ensure accurate recording of details at all times
Receive and make telephone calls as required. Divert calls and take messages ensuring accuracy of detail and prompt appropriate delivery
Action repeat prescription requests and ensure they are ready for collection by the patient within 48 hours
Provide test results to patients on advice from the GP or Nurse
Accept payment and issue receipts for private (non general medical services) services
Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies
Act as a chaperone for general examinations if requested following appropriate training
Maintain a general overview of the reception area and take appropriate action to manage difficult/aggressive patient behaviour or those whose illness/condition worsens while waiting to be seen.
Deal with general enquiries and explain procedures as requested
Offer general assistance to the Practice team
2. Clerical/administration
To have a thorough knowledge of all Practice procedures and protocols and know where to access them for reference adhering to them at all times
Ensure adherence at all times to the requirements of the Data Protection Act
Maintain and monitor Practice appointment system
Process all incoming and outgoing mail
Action information received via email and fax
Undertake Choose and Book appointments as requested
Action, retrieve and accurately re-file patient notes and records as required
Ensure correspondence, reports, results etc. are filed/scanned promptly in the correct patient record and are available when patients are seen
Action notes from GPs for individual patients using the Practice clinical system
Enter and code specific data from Consultant letters, faxes and other correspondence
Summarise new and existing patient notes following appropriate training
3. Premises
Open up premises at the start of the day, if first to arrive, de-activate the alarm make all necessary preparations to receive patients for the opening time of the Practice
When last to leave premises at the end of the day, ensure that the building is totally secured, telephone diverted to Out of Hours number, internal lights are switched off and the alarm activated
Clear and re-stock consulting rooms as required
Ensure the reception area, notice boards and leaflet racks are tidy and free from clutter and obstructions
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Gtd Healthcare
Market Street
Hollingworth
Hyde
Cheshire
SK14 8LN