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454 Jobs Found 

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Children's Registered Manager

Randstad Care

Redhill, HC
15 days ago
Redhill, HC
£36k - £42k Per Year
15 days ago
£36k - £42k Per Year

Are you an experienced Children's Registered Manager looking for a new challenge?

Based in Merstham, we are a dedicated company that requires an experienced Children's Registered Manager to open up one of our new services. You will be running the home as your own and in charge of the quality of care, running of the service and the responsibility of each placement. We aim to provide support to children with complex social needs, mental and emotional needs to enable them to live as independently as possible.

Benefits:

  • Private medical insurance
  • Enhanced disclosure cost coverage
  • Online benefits and discounts
  • £6000 bonus scheme

Responsibilities:

  • To step into a brand new service and provide support children on a long stay basis within a 5x bed home
  • The recruitment of staff and building the service up to the very best standard as seen by the company
  • Provide leadership, management and the highest level of support to the team
  • Continually review and improve processes to ensure the most effective and efficient service is being delivered to our clients

What is required?

  • Level 5 in Leadership and Management
  • MUST have at least 2 years experience as a Children's
  • Registered Manager with OFSTED inspections
  • With-in the last 3 year's worked in a position of relevant residential care of children, management of staff and supervisions

If you feel this is the right role for you please call 020 3870 6355 and ask for Grace or email:

Randstad Care acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Care is an equal opportunities employer and decisions are made on merits alone.

Did you know that Randstad Care have been awarded a place on the National Clinical Staffing Framework for the NHS? This means we will be able to bring you more opportunities within nursing & midwifery and clinical staffing.

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Senior Home Care Assistant,Billingshurst

Social Care Jobs Team

West Sussex, Southern
2 days ago
West Sussex, Southern
£11 - £17 Per Hour
2 days ago
£11 - £17 Per Hour
  • You have aminimum of 1 year Senior Carer or have supervisory experience i
  • hold a full driving licence and have access to a reliable vehicle for this job.
  • Leadership Skills
We are seeking a part-time experienced Senior Home Care Assistant in the West Sussex area (Pulborough, Billingshurst, Petworth, and surrounding areas). It is essential that you have a minimum of 1 year as a Senior Carer or have supervisory experience in the care sector. You must also hold a full driving licence and have access to a reliable vehicle for this job.
Pay Rates, Hour & Benefits
  • £10.80 -£17.00 per hour (This pay rate is currently under review).
  • Paid Mileage Allowance.
  • Guaranteed hours are available if you have a good range of availability, flexibility, and reliability.
  • Holiday pay.
  • Flexible working rota will include a mix of weekdays and weekends.
  • £150 refer a friend scheme.

Becoming a Senior Home Care Assistant is truly a rewarding job. You will be working for a fantastic care company that provides personalised relationship led, non-medical care to mainly private adults and support them to remain independent in their own home. Above all, they understand that everyone is different. That is why they provide care packages tailored to an individual’s needs and carefully match their Caregivers with their clients. They also offer a minimum of 1-hour visits, so you CareGivers never feel rushed.
The role of a Senior Home Care Assistant is very varied and interesting. It would suit a Care Assistant who has plenty of experience and is wanting to step up and take on additional duties. Are you someone who is compassionate, caring, reliable, and above all client-focused? If so, this could be a perfect job for you.
Senior Home Care Assistantduties include.
  • Supervising and supporting a team of CareGivers.
  • Going out into the field to provide mentoring.
  • Supporting, developing, and maintaining client relationships.
  • Work closely with the Care Coordinator and Registered Manager.
  • Provide client care.
  • Take part in the on-call rota.
  • Writing/updating care plans.

Essential Criteria
  • You must have a minimum of 1-year experience as a Senior Carer or 2 years as a Care Giver.
  • A full driving licence and access to a reliable vehicle.
  • NVQ Level 3 or equivalent is preferred but not essential.
  • Leadership skills.
If you are interested in this Senior Home Care Assistant, please click on “Apply” and upload your CV. We will process your application and contact you to discuss the next steps.-
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Customer Support Representatives

Intrum

Reigate, HC
1 day ago
Reigate, HC
£20.5k - £20.5k Per Year
1 day ago
£20.5k - £20.5k Per Year

At Intrum, you will grow by making a difference. You will do it in a highly international environment. And in a supportive culture where effort counts.


Are you passionate about Customer Service  and want to be a part of an Investors in People Gold awarded company that develops, supports and rewards you?


 We are looking for a group of dedicated Customer Support Representatives to join our growing Purchase department in March.   This will be an initial 6 month contract but with a view to going permanent as we continue to grow - its exciting times at Intrum UK!


Having a purpose in your role is considered an important aspect for any employee.  We have placed a huge amount of emphasis on ensuring you understand the reason for the job you do.  Servicing our customers in a way that YOU can be proud of.  We take Customer Service very seriously and our Investors in Customers Gold award, for the last 7 years running, really proves this!


Your role


As a Customer Service Representative you will approach customers in a respectful and ethical manner.  The successful candidates will ensure that all customers are treated fairly, establishing a full understanding of the customers financial circumstances in order to agree an affordable repayment arrangement.


Training


You will receive training from our in-house Training Specialists and you will have a Manager who will ensure you have everything you need to complete your role successfully!


Your responsibilities


• Contacting customers via the dialler system in order to reach an understanding of the customers’ financial circumstances and where appropriate, setting an agreeable repayment arrangement.
• Handling outbound and inbound calls.
• Listening to customers, demonstrating understanding and empathy towards their situation, responding and questioning to fully establish the customer’s circumstances.
• Explaining the benefits of reaching their “debt free date” and providing clear information and timescales with regard to their agreed payment term.
• Communicating with customers in a clear and respectful manner whilst observing regulatory requirements and maintaining adherence to the Data Protection Act.
• Building rapport with customers and creating a positive customer experience.
• Being compliant at all times by ensuring that Intrum procedures are followed whilst maintaining adherence to Intrum’s governing bodies, which includes the TCF (Treating Customers Fairly) framework and the FCA Consumer Credit Sourcebook.
• Providing guidance to customers on the availability and services of the Free Money Advice sector.
• Effective note taking – ensuring records of calls are complete, accurate, professional and a true reflection of the conversation.
• Meeting and exceeding monthly targets including call quality and compliance.

What we are looking for


• Previous experience working in a customer service environment
• Ability to build rapport and engage in communication with any audience
• A desire to make a conscious effort to assist and engage customers, through high levels of empathy and understanding
• Be proficient at using various systems

Desired skills


• Previous experience working on a dialler
• Previous experience in a call centre environment

Benefits


• Monthly bonus - up to 20%
• Ongoing training and career development
• Reward and recognition
• LinkedIn Learning Courses
• Onsite gym
• Discounts on high street vouchers
• Pension scheme
• Employee Assistance Programme
• Excellent transport links

Salary


• £20,500 per annum

Shift pattern


09:00am to 17:30pm 4 days per week, 1 day 10:00am to 20:00 and every other Saturday 09:00am to 13:30pm with a day off in lieu that week.


About us


Intrum is the industry-leading provider of credit management services. At Intrum UK we believe in leading the way to a sound economy and helping our customers become debt free in affordable ways. Our business is about helping others. Helping individuals in debt get out of difficult situations. Helping companies get paid so they can grow, employ and prosper.


We want to make a difference by ethically supporting thousands of customers to pay off their debt. Our people care about treating our customers fairly and we care about our people.


Additional information


Please note that you will be subject to a credit check and a criminal records check as part of our pre-employment checks process. You should not be bankrupt, have any outstanding County Court Judgements on your credit file or have more than two registered defaults.


Intrum UK are an equal opportunities employer.

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Customer Support Representative

Intrum

Reigate, HC
2 days ago
Reigate, HC
£20.5k - £20.5k Per Year
2 days ago
£20.5k - £20.5k Per Year

At Intrum, you will grow by making a difference. You will do it in a highly international environment. And in a supportive culture where effort counts.


Are you passionate about Customer Service  and want to be a part of an Investors in People Gold awarded company that develops, supports and rewards you?


 We are looking for a group of dedicated Customer Support Representatives to join our growing Purchase department in March.   This will be an initial 6 month contract but with a view to going permanent as we continue to grow - its exciting times at Intrum UK!


Having a purpose in your role is considered an important aspect for any employee.  We have placed a huge amount of emphasis on ensuring you understand the reason for the job you do.  Servicing our customers in a way that YOU can be proud of.  We take Customer Service very seriously and our Investors in Customers Gold award, for the last 7 years running, really proves this!



Your role


As a Customer Service Representative you will approach customers in a respectful and ethical manner.  The successful candidates will ensure that all customers are treated fairly, establishing a full understanding of the customers financial circumstances in order to agree an affordable repayment arrangement.


Training


You will receive training from our in-house Training Specialists and you will have a Manager who will ensure you have everything you need to complete your role successfully!


Your responsibilities


• Contacting customers via the dialler system in order to reach an understanding of the customers’ financial circumstances and where appropriate, setting an agreeable repayment arrangement.
• Handling outbound and inbound calls.
• Listening to customers, demonstrating understanding and empathy towards their situation, responding and questioning to fully establish the customer’s circumstances.
• Explaining the benefits of reaching their “debt free date” and providing clear information and timescales with regard to their agreed payment term.
• Communicating with customers in a clear and respectful manner whilst observing regulatory requirements and maintaining adherence to the Data Protection Act.
• Building rapport with customers and creating a positive customer experience.
• Being compliant at all times by ensuring that Intrum procedures are followed whilst maintaining adherence to Intrum’s governing bodies, which includes the TCF (Treating Customers Fairly) framework and the FCA Consumer Credit Sourcebook.
• Providing guidance to customers on the availability and services of the Free Money Advice sector.
• Effective note taking – ensuring records of calls are complete, accurate, professional and a true reflection of the conversation.
• Meeting and exceeding monthly targets including call quality and compliance.

What we are looking for


• Previous experience working in a customer service environment
• Ability to build rapport and engage in communication with any audience
• A desire to make a conscious effort to assist and engage customers, through high levels of empathy and understanding
• Be proficient at using various systems

Desired skills


• Previous experience working on a dialler
• Previous experience in a call centre environment

Benefits


• Monthly bonus - up to 20%
• Ongoing training and career development
• Reward and recognition
• LinkedIn Learning Courses
• Onsite gym
• Discounts on high street vouchers
• Pension scheme
• Employee Assistance Programme
• Excellent transport links

Salary


• £20,500 per annum

Shift pattern


09:00am to 17:30pm 4 days per week, 1 day 10:00am to 20:00 and every other Saturday 09:00am to 13:30pm with a day off in lieu that week.


About us


Intrum is the industry-leading provider of credit management services. At Intrum UK we believe in leading the way to a sound economy and helping our customers become debt free in affordable ways. Our business is about helping others. Helping individuals in debt get out of difficult situations. Helping companies get paid so they can grow, employ and prosper.


We want to make a difference by ethically supporting thousands of customers to pay off their debt. Our people care about treating our customers fairly and we care about our people.


Additional information


Please note that you will be subject to a credit check and a criminal records check as part of our pre-employment checks process. You should not be bankrupt, have any outstanding County Court Judgements on your credit file or have more than two registered defaults.


Intrum UK are an equal opportunities employer.

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Compliance Monitoring Manager

Intrum

Reigate, HC
3 days ago
Reigate, HC
3 days ago

Compliance Monitoring Manager 



Do you have Compliance Management experience in the Financial Services sector? 


Perhaps you have a background in audit or related experience and possess a keen eye for detail?


We are looking for a Compliance Monitoring Manager who will be responsible for the provision of expert compliance advice to the business regarding changes and emerging regulatory risk.  Your role will be to ensure that appropriate mechanisms are in place to address the regulatory requirements of the wider business through delivery of the compliance monitoring programme, horizon scanning and liaising with relevant departments / stakeholders.


Intrum UK has recently been awarded Gold from Investors in Customers for the seventhconsecutive year - The IIC’s highest accolade for delivering ‘exceptional’ customer service!  In addition, Intrum UK achieved an admirable Net Promoter Scorer of +71.


The role


Reporting to the Senior Compliance Monitoring Manager, you will assist in managing the Compliance programme.  Incorporating the tracking, assessment and reporting, scoping regulatory areas to provide a line of sight and propose responses to regulatory developments and best practice. Key responsibilities will include:


• Assist the Compliance Director in administering effective control and monitoring processes across the business
• Assist with trend and root cause analysis on complaints, drive improved processes and policy management
• Identify areas of operational risk or compliance failure within the business and work with management to develop action plans to rectify these failures
• Monitor compliance systems and controls in line with SYSC
• Assist in the maintenance and management of company policies and procedures for all departments via the internal policy management system, review and evaluate their effectiveness
• Prepare regular Management Information (MI) for senior stakeholders
• Assist with the monitoring of pending industry changes, trends, and best practices and assess the potential impact of these changes on organisational processes and report accordingly
• Maintain up to date knowledge of regulatory and legislative requirements
• Assist in the ongoing adherence of the UK and EU GDPR and DPA 2018, including any other relevant data protection legislation


Key Requirements


• Previous experience managing, administering and maintaining policies and procedures
• Used to operating at a high level in a compliance function in the Financial Services sector, regulated by the FCA
• Knowledge of relevant legislation and guidance notes relating to the industry.
• Possess excellent attention to detail
• Good analytical skills.  Ability to analyse reports, explain findings and suggest improvements.
• Good understanding of the laws and regulations relating to Debt Collection activities (Consumer Credit Act / LSB / FCA/ CSA/DPA
• A strong understanding of the FCA handbook – in particular, the CONC Sourcebook as well as DPA/GDPR, LSB, OFCOM and any other regulatory matters will be an advantage

About us


Intrum is the industry-leading provider of credit management services. At Intrum UK we believe in leading the way to a sound economy and helping our customers become debt free in affordable ways. Our business is about helping others. Helping individuals in debt get out of difficult situations. Helping companies get paid so they can grow, employ and prosper.


We want to make a difference by ethically supporting thousands of customers to pay off their debt. Our people care about treating our customers fairly and we care about our people.


Our employees are important to us and it shows! Our most recent employee survey demonstrated that 90% of our employees are proud to work for us, 97% identify with our values and 95% of employees believe that our services satisfy our customer needs.


Additional information


Please note that you will be subject to a credit check and a criminal records check as part of our pre-employment checks process. You should not be bankrupt, have any outstanding County Court Judgements on your credit file or have more than two registered defaults.


Intrum UK are an equal opportunities employer.

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Customer Support Manager

Intrum

Reigate, HC
4 days ago
Reigate, HC
4 days ago

Customer Support Manager


A unique opportunity has arisen for a Customer Support Manager to join one of Europe’s most experienced Credit Management Services company. Working to support an established client in a rapidly growing department, this role is a 6-month fixed term position with the intention of becoming permanent as we continue to expand!


Our employees are important to us and it shows! Our most recent employee survey demonstrated that 90% of our employees are proud to work for us, 97% identify with our values and 95% of employees believe that our services satisfy our customer needs.


The role:


This role will broadly focus on supporting an established team of Customer Support Representatives within the CMS department. You will be responsible for ensuring company objectives are met through strong  coaching and motivation, whilst promoting fair outcomes for customers. Your responsibilities will include:


• Conducting monthly call quality and coaching checks for each team member
• Ensuring a high quality of working practices within the team eliminating any detriment to customers.
• Support ongoing risk assessments and liaise with the independent Quality Assurance team to improve quality standards.
• Ensure Customer Support Representatives liaise with customers in a respectful and ethical manner whilst promoting fair outcomes.
• Adhere to Intrum’s and the Client’s governing bodies’ guidance and regulations at all times including the Treating Customers Fairly framework.
• Demonstrate Compliance good practice at all times.
• Support Team members to achieve their individual targets, complete ongoing check-ins to review goals and conduct monthly one to one meetings and annual development talks.
• Meet and exceed monthly targets, including team call/correspondence quality and compliance.
• Support Customer Support Representatives with queries, complex calls or escalated calls, taking ownership of the query through resolution.
• Report to Senior Management on relevant KPI, quality and compliance stats whilst recognising and identifying trends relating to areas of improvement or development needs.

What we are looking for:


• You will have previous experience working in a collections managerial position (we will also consider backgrounds in lending and/or outsourcing.)
• You will have previous experience of managing and developing a high-performance customer service team
• The ability to communicate clearly, influence and engage with internal and external stakeholders.
• Strong leadership skills and willing to collaborate with others
• Good analytical skills, with the ability to analyse reports, explain findings and suggest improvements.
• A desire to make a real impact - fast!
• This is a fantastic opportunity to make your mark in an ever growing department!

£Competitive based on managerial experience


About us


Intrum is the industry-leading provider of credit management services. At Intrum UK we believe in leading the way to a sound economy and helping our customers become debt free in affordable ways. Our business is about helping others. Helping individuals in debt get out of difficult situations. Helping companies get paid so they can grow, employ and prosper.


We want to make a difference by ethically supporting thousands of customers to pay off their debt. Our people care about treating our customers fairly and we care about our people.


Additional information


Please note that you will be subject to a credit check and a criminal records check as part of our pre-employment checks process. You should not be bankrupt, have any outstanding County Court Judgements on your credit file or have more than two registered defaults.


Intrum UK are an equal opportunities employer.

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Compliance Monitoring Manager

Intrum

Reigate, HC
2 days ago
Reigate, HC
£20.5k - £20.5k Per Year
2 days ago
£20.5k - £20.5k Per Year

Do you have Compliance Management experience in the Financial Services sector? 


Perhaps you have a background in audit or related experience and possess a keen eye for detail?


We are looking for a Compliance Monitoring Manager who will be responsible for assisting with the monitoring of regulatory changes and emerging regulatory risk through horizon scanning and the delivery of the annual compliance monitoring programme.


Intrum UK has recently been awarded Gold from Investors in Customers for the seventhconsecutive year - The IIC’s highest accolade for delivering ‘exceptional’ customer service!  In addition, Intrum UK achieved an admirable Net Promoter Scorer of +71.


The role


Reporting to the Senior Compliance Monitoring Manager your key responsibilities will include:


• Assist the Compliance Director in administering effective control and monitoring processes across the business
• Provide ongoing oversight of the risk based Compliance Monitoring Programme and framework
• Ensuring the objectives of the Company’s annual risk based monitoring programme are delivered in a timely manner
• Assist in the trend and root cause analysis on complaints, drive improved processes and policy management whilst ensuring fair customer outcomes which is an intrinsic part of the Company’s culture
• Identify areas of operational risk or compliance failure within the business and work with management to develop action plans to rectify these areas
• Ability to interpret, understand and advise on appropriate course of action on a broad range of legal and regulatory provisions across the business
• Monitor compliance systems and controls in line with SYSC
• Assist in the maintenance and management of company policies and procedures for all departments via the internal policy management system, review and evaluate their effectiveness
• Prepare regular Management Information (MI) for senior stakeholders

Key Requirements


• Previous experience managing, administering and maintaining policies and procedures
• Experience of the compliance function of an organisation in the financial services sector, regulated by the FCA
• Knowledge of relevant legislation and guidance notes relating to the industry.
• Possess excellent attention to detail
• Good analytical skills.  Ability to analyse reports, explain findings and suggest improvements.
• Good understanding of the laws and regulations relating to Debt Collection activities (Consumer Credit Act / LSB / FCA/ CSA/DPA
• A good understanding of the FCA handbook – in particular, the CONC Sourcebook as well as DPA/GDPR, LSB, OFCOM and any other regulatory matters will be an advantage

About us


Intrum is the industry-leading provider of credit management services. At Intrum UK we believe in leading the way to a sound economy and helping our customers become debt free in affordable ways. Our business is about helping others. Helping individuals in debt get out of difficult situations. Helping companies get paid so they can grow, employ and prosper.


We want to make a difference by ethically supporting thousands of customers to pay off their debt. Our people care about treating our customers fairly and we care about our people.


Our employees are important to us and it shows! Our most recent employee survey demonstrated that 90% of our employees are proud to work for us, 97% identify with our values and 95% of employees believe that our services satisfy our customer needs.


Additional information


Please note that you will be subject to a credit check and a criminal records check as part of our pre-employment checks process. You should not be bankrupt, have any outstanding County Court Judgements on your credit file or have more than two registered defaults.


Intrum UK are an equal opportunities employer.

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Registered Nurse

Future Care Group

Surbiton, London
Today
Surbiton, London
Today

Job Description

Peripatetic Bank Nurse

Surbiton, KT6 area

Night shifts

Pay rate - £18 per hour

Our Group of Care Homes was founded more than 20 years ago. We are proud of the culture we have developed, which provides a supportive work environment where our team members feel valued and part of the Future Care family.

Our success to date can be attributed to our focus on recruitment and development of similarly minded, hard-working team members, who share our goals and aspirations and actively work to help us achieve them. In return, we offer training and career development, within an environment of mutual respect and cooperation – the result being that the highest possible standards of care are provided for our residents.

Would you like to work within a company who is supportive and believes that your future matters? - We are actively looking to recruit for Registered General Nurse

to support the teams at Hamilton Care Home and Bourne House Nursing Home in Surbiton Greater London

 

Day to day duties of this role:

  • Assessment of residents’ needs, production and implementation of Care plans and accurate documentation on residents’ records.
  • The organisation of the Home and attitude of the staff should reflect the need for residents to achieve and maintain maximum independence.
  • The post holder will be expected to maintain a quiet and calm atmosphere by encouragement and example whilst caring for the residents.
  • Helping unqualified staff with in-service training and to keep abreast of current post-registration training.

Benefits include:

  • Employee Benefits Scheme
  • Refer a friend Scheme
  • Free onsite parking
  • Friendly team and very supportive Manager
  • Full training and Induction programme for all staff.
  • Working with Buddy and Mentor experience
  • Fully funded apprenticeship programme available with opportunity to develop your career
  • Bank hours - Nights Shifts available.

 

 

Job Requirements

  • Relevant qualification – Registered General Nurse Qualification with active NMC pin number
  • Experience in the same or similar role - at least 1 year
  • Good communication skills
  • Leadership skills
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Live In RMN - CAMHS Experience, London

National Health Service

Haywards Heath, Southern
Today
Haywards Heath, Southern
Today

Live In RMN - CAMHS Experience, London

Claimont Health LTD

The closing date is 18 July 2021

Job overview

Claimont Health- RMN- CAMHS- (LIVE IN)

Does your current role empower you to give your aspired level of person-centred care from beginning to end of the patient journey? Do you have CAHMS experience?

Claimont Health is a CQC registered unique service provider in the private sector, providing high- profile, person centred, holistic services to clients who prefer to be treated in the comfort of their own home. We offer a tailored service, providing highly skilled mental health professionals to complement clients needs.

As a member of our clinical team, you will be offered a varied caseload of work, depending on your skills and experience. You will care for your client on a Live-In basis where you will have the opportunity to work one to one in a calm environment that feels secure for them. Your experience will reflect in your practice as you see the resulting outcomes of your skills and expertise in enabling our clients to use their strengths to improve their own well-being.

Main duties of the job

What do we need from you?

You will be NMC registered with at least 18 months experience in your chosen field. We are seeking professionalism and commitment to delivering client specific care. We expect all our nurses to share our dedication in supporting our clients on their pathway to recovery, showing compassion and motivation to support them on their journey. You will need to be flexible, having the ability to adapt to your surroundings and support family members whilst demonstrating the ability to maintain clear professional boundaries within a home setting.

So, what can we off you in return for your dedication and commitment?

We pay a highly competitive salary, and you will only need to work for approx. 14 live in shifts per month to earn a full-time wage.

Comfortable working environments

Accommodation and food provided

Paid Induction and CPD support

About us

Please apply if you would like to hear more about an opportunity where you will have time to provide the specialist care you envisaged when you chose your career in mental health.

Claimont Health follows safer recruitment of staff for all appointments. It is a requirement that all staff understand it is each persons individual responsibility and are committed to promoting and safeguarding the welfare of service users. Candidates will be subject to an Enhanced DBS disclosure.

Claimont Health is committed to being an equal opportunities employer and in order to reflect the diversity of its population, positively encourages applications from all areas of the community. We aim to be a representative organisation with regards to age, disability, ethnicity, gender, beliefs and sexual orientation and are fully committed to equality, diversity and human rights.

Job description

Job responsibilities

Job title

Clinical Nurse Live in and Home Treatments

Department

Claimont Head Office

Reports to

Clinical Operations

Job purpose

The Post holder will undertake all aspects of clinical duties as an autonomous practitioner and work within their professional scope of practice to deliver individualised care that supports patients to achieve a desired outcome.

The post holder will be responsible for the co-ordination and the delivery of a high-quality mental health care using evidence-based practice through the provision of clinical advice and support; acting as a role model; and providing education and training where appropriate.

They will liaise closely with external professionals, family and carers, local services, and anyone else involved in the patients care package.

Key accountabilities

Under the guidance of the Registered Manager, take day-to-day responsibility as a Case Manager for an identified caseload of clients with needs of varying complexity.

  • Under the guidance of the Clinical MDT, devise treatment programmes to address the recovery needs and physical wellbeing of individuals with varying mental health needs, undertaking a variety of evidence-based interventions relative to caseload priorities.
  • Undertake generic mental health assessments and formulate agreed care plans in conjunction with the MDT, patient, and their family/carers.
  • Carry out thorough risk assessments and create risk management plans ensuring appropriate risk documentation is available for appropriate individuals.
  • To monitor service users during assessment activities and take the appropriate action in relation to any significant changes or possible risks.
  • Attend Professionals Meetings, Progress Reviews and other work-led meetings as required and ensure clear channels of communication. Offer to the team his/her own insights into the health and well-being needs and wishes of the patient and make suggestions on the treatment that might be needed.
  • To identify any specific precautions or contraindications to the proposed interventions/treatments and take the appropriate action.
  • To respect the service users dignity, wishes and beliefs; obtain their consent for the interventions and/or treatments to be undertaken.
  • To have sound knowledge of the use of medication for individuals with Mental Health difficulties, including side effects and contra-indications. To maintain awareness of Claimont medicine management policies and protocols and ensure adhered to practice guidance, as they are updated and respond to national and local guidance.
  • To prepare for, undertake and record interventions/treatments correctly, and in line with legislation, policies, and procedures and/or established protocols.

Ensure that written records of all aspects of service user treatment and progress are maintained throughout the treatment process.

  • Complete and maintain all documentation and records as required, including electronic patient records within 24 hours of event
  • Carry out activities with clients that enable full access to community life.
  • Work with families/carers to assist them in understanding mental health and coping effectively with issues arising from their role as carers.
  • Maintain the highest degree of confidentiality in delivery of treatment packages.
  • Maintain effective communication with referring agents as appropriate.
  • Maintain a high level of professional core psychiatric skills.
  • Maintain effective clinical links with colleagues, carers and relatives of service users and develop links with community services/resources.
  • Develop the use of evidence-based practice.
  • Undertake clinical, professional, and managerial supervision (within the specified time), in line with professional and Trust policies.
  • Attend and fully contribute to all team meetings.
  • To report assessment findings in the appropriate format to the people who need them
  • To ensure confidentiality and security of patient data is always maintained in compliance with the Data Protection Act.
  • To ensure confidentiality of staff, patients and carers is maintained in line with Claimont policy.
  • To attend appropriate mandatory training courses in line with requirements of the role, Health and Safety Regulations and as part of personal development, e.g., systems training, fire awareness training, appraisals.
  • Ensure relevant registrations are maintained.
  • Be part of the RCN or an equivalent professional body for insurance and advice purposes.
  • To carry out any other duties as requested by the Registered Manager to ensure the quality of service provided by the team.

To actively participate in a performance review and the development and implementation of a personal development plan.

To take responsibility for their own professional development ensuring professional standards are maintained and statutory and mandatory training is in date and attend any training as requested. To adhere to the Professional Code of Conduct relating to your profession (if applicable).

To uphold the principles and values set out in the Claimont Contractors Manual.

  • To ensure that the health and wellbeing of patients is at the centre of all activities and that all staff engage and communicate with patients as appropriate.
  • To always promote quality and safety of patients, visitors and staff thus enabling Claimont to meet its regulation requirements (Care Quality Commission Registration Regulations and Outcomes) that relate most directly to patients and strive for continuous quality improvement.
  • To observe Claimont Equal Opportunities Policy providing equality of treatment and opportunity to employees, service users and service providers irrespective of sex, sexuality, age, marital status, ethnic origin, or disability.

To take responsibility for the health & safety of themselves and other persons who may be affected by their omissions or actions at work.

To promote Claimonts Health and Safety Policy and ensure matters are managed in accordance with it.

To co-operate with Claimont to ensure that statutory and departmental regulations are adhered to.

  • Report accidents, incidents and near misses, implementing corrective action where necessary.

To comply fully with the duties and responsibilities outlined the Claimonts Information Governance Policy.

To comply with the Data Protection Act 1998, NHS Confidentiality guidelines (e.g., Caldicott, GMC) and any code of practice on Confidentiality and Data Protection as expected by Claimont.

  • To ensure that all information collected, stored, and used is done so in compliance with the above Act and any relevant Claimont Policies.
  • To raise any matters of concern with your Manager/Director

To recognise that promoting the welfare and safeguarding children, young people and adults is everyones business and access training and supervision as appropriate to the role.

To support the organisation in ensuring service users are protected from abuse or the risk of abuse and their human rights are respected and upheld.

  • To ensure concerns are responded to appropriately in line with the Claimonts Safeguarding Adults Policy and the Child Protection Policy and interagency safeguarding procedures.
  • To comply with recruitment and other checks as requested by the organisation including undertaking an Enhanced Disclosure via the Criminal Records Bureau.

Ensure the effective flow of information within the team, between the team and management and with external parties, representing corporate messages constructively and observing Claimonts internal communication policies and procedures.

Carry out day to day tasks in accordance with stated policies, procedures, and regulations.

Help to project the desired image of Claimont by demonstrating the corporate values through own example while ensuring they are developed with others by promoting thinking, skills and behaviour associated with Claimonts leadership and culture.

Internal contacts

Internal Stakeholders and Claimont team members

External contacts

Governance leads in CCG and CQC

Local Authorities and other organisations.

External stakeholders in relation to client safety, quality, and clinical governance queries.

Clients

External professionals

Person Specification

Qualifications

Essential

  • QUALIFICATIONS:
  • Registered Mental Nurse (RMN) with evidence of revalidation
  • Basic computer skills
  • Post Grad study

Desirable

  • Post basic qualifications in health care
  • Degree level post basic qualifications in health care
  • Current, Clean, Full car driving Licence

Experience

Essential

  • EXPERIENCE:
  • Minimum 12 months experience
  • Evidence of appropriate resource management
  • Working collaboratively as part of a multi-professional Team
  • CAMHS experience
  • Providing consistency in a role
  • Building trust and working collaboratively with a patient

Desirable

  • Delivering health care services to people with mental health problems across a variety of settings, including community
  • Experience of Eating disorders and behaviours

Skills

Essential

  • SKILLS:
  • Excellent Verbal and Written Skills
  • Excellent Report Writing Skills
  • Excellent Interpersonal Skills
  • Able to manage change, flexible and adaptable
  • Able to work to deadlines in a pressurised environment
  • Dynamic, willing to work collaboratively
  • Good Presentation Skills
  • Enhanced Influencing Skills
  • Ability to self-manage
  • Able to manage a situation/patient in crisis
  • Able to build relationships in difficult situations
  • Able to adapt and fit in appropriately to surroundings

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Claimont Health LTD

Address

John de Mierre House

20 Bridge Rd

Haywards Heath

West Sussex

RH16 1UA


Employer's website

https://claimonthealth.co.uk/

N
N

Live In RMN, National Opps - Eating Disorder and/or CAMHS experience

National Health Service

Haywards Heath, Southern
3 days ago
Haywards Heath, Southern
3 days ago

Live In RMN, National Opps - Eating Disorder and/or CAMHS experience

Claimont Health LTD

The closing date is 18 July 2021

Job overview

Claimont Health- Eating Disorder and/or CAMHS Experience.

Does your current role empower you to give your aspired level of person-centred care from beginning to end of the patient journey?

Claimont Health is a CQC registered unique service provider in the private sector, providing high- profile, person centred, holistic services to clients who prefer to be treated in the comfort of their own home. We offer a tailored service, providing highly skilled mental health professionals to complement clients needs.

As a member of our clinical team, you will be offered a varied caseload of work, depending on your skills and experience. You will care for your client on a Live-In basis where you will have the opportunity to work one to one in a calm environment that feels secure for them. Your experience will reflect in your practice as you see the resulting outcomes of your skills and expertise in enabling our clients to use their strengths to improve their own well-being.

Main duties of the job

What do we need from you?

You will be NMC registered with at least 12 months experience in your chosen field. We are seeking professionalism and commitment to delivering client specific care. We expect all our nurses to share our dedication in supporting our clients on their pathway to recovery, showing compassion and motivation to support them on their journey. You will need to be flexible, having the ability to adapt to your surroundings and support family members whilst demonstrating the ability to maintain clear professional boundaries within a home setting.

So, what can we off you in return for your dedication and commitment?

We pay a highly competitive salary, and you will only need to work for approx. 14 live in shifts per month to earn a full-time wage.

Comfortable working environments

Accommodation and food provided

Paid Induction and CPD support

About us

Please send your CV or give us a call if you would like to hear more about an opportunity where you will have time to provide the specialist care you envisaged when you chose your career in mental health.

Claimont Health follows safer recruitment of staff for all appointments. It is a requirement that all staff understand it is each persons individual responsibility and are committed to promoting and safeguarding the welfare of service users. Candidates will be subject to an Enhanced DBS disclosure.

Claimont Health is committed to being an equal opportunities employer and in order to reflect the diversity of its population, positively encourages applications from all areas of the community. We aim to be a representative organisation with regards to age, disability, ethnicity, gender, beliefs and sexual orientation and are fully committed to equality, diversity and human rights.

Job description

Job responsibilities

Job title

Clinical Nurse Live in and Home Treatments

Department

Claimont Head Office

Reports to

Clinical Operations

Job purpose

The Post holder will undertake all aspects of clinical duties as an autonomous practitioner and work within their professional scope of practice to deliver individualised care that supports patients to achieve a desired outcome.

The post holder will be responsible for the co-ordination and the delivery of a high-quality mental health care using evidence-based practice through the provision of clinical advice and support; acting as a role model; and providing education and training where appropriate.

They will liaise closely with external professionals, family and carers, local services, and anyone else involved in the patients care package.

Key accountabilities

Under the guidance of the Registered Manager, take day-to-day responsibility as a Case Manager for an identified caseload of clients with needs of varying complexity.

  • Under the guidance of the Clinical MDT, devise treatment programmes to address the recovery needs and physical wellbeing of individuals with varying mental health needs, undertaking a variety of evidence-based interventions relative to caseload priorities.
  • Undertake generic mental health assessments and formulate agreed care plans in conjunction with the MDT, patient, and their family/carers.
  • Carry out thorough risk assessments and create risk management plans ensuring appropriate risk documentation is available for appropriate individuals.
  • To monitor service users during assessment activities and take the appropriate action in relation to any significant changes or possible risks.
  • Attend Professionals Meetings, Progress Reviews and other work-led meetings as required and ensure clear channels of communication. Offer to the team his/her own insights into the health and well-being needs and wishes of the patient and make suggestions on the treatment that might be needed.
  • To identify any specific precautions or contraindications to the proposed interventions/treatments and take the appropriate action.
  • To respect the service users dignity, wishes and beliefs; obtain their consent for the interventions and/or treatments to be undertaken.
  • To have sound knowledge of the use of medication for individuals with Mental Health difficulties, including side effects and contra-indications. To maintain awareness of Claimont medicine management policies and protocols and ensure adhered to practice guidance, as they are updated and respond to national and local guidance.
  • To prepare for, undertake and record interventions/treatments correctly, and in line with legislation, policies, and procedures and/or established protocols.

Ensure that written records of all aspects of service user treatment and progress are maintained throughout the treatment process.

  • Complete and maintain all documentation and records as required, including electronic patient records within 24 hours of event
  • Carry out activities with clients that enable full access to community life.
  • Work with families/carers to assist them in understanding mental health and coping effectively with issues arising from their role as carers.
  • Maintain the highest degree of confidentiality in delivery of treatment packages.
  • Maintain effective communication with referring agents as appropriate.
  • Maintain a high level of professional core psychiatric skills.
  • Maintain effective clinical links with colleagues, carers and relatives of service users and develop links with community services/resources.
  • Develop the use of evidence-based practice.
  • Undertake clinical, professional, and managerial supervision (within the specified time), in line with professional and Trust policies.
  • Attend and fully contribute to all team meetings.
  • To report assessment findings in the appropriate format to the people who need them
  • To ensure confidentiality and security of patient data is always maintained in compliance with the Data Protection Act.
  • To ensure confidentiality of staff, patients and carers is maintained in line with Claimont policy.
  • To attend appropriate mandatory training courses in line with requirements of the role, Health and Safety Regulations and as part of personal development, e.g., systems training, fire awareness training, appraisals.
  • Ensure relevant registrations are maintained.
  • Be part of the RCN or an equivalent professional body for insurance and advice purposes.
  • To carry out any other duties as requested by the Registered Manager to ensure the quality of service provided by the team.

To actively participate in a performance review and the development and implementation of a personal development plan.

To take responsibility for their own professional development ensuring professional standards are maintained and statutory and mandatory training is in date and attend any training as requested. To adhere to the Professional Code of Conduct relating to your profession (if applicable).

To uphold the principles and values set out in the Claimont Contractors Manual.

  • To ensure that the health and wellbeing of patients is at the centre of all activities and that all staff engage and communicate with patients as appropriate.
  • To always promote quality and safety of patients, visitors and staff thus enabling Claimont to meet its regulation requirements (Care Quality Commission Registration Regulations and Outcomes) that relate most directly to patients and strive for continuous quality improvement.
  • To observe Claimont Equal Opportunities Policy providing equality of treatment and opportunity to employees, service users and service providers irrespective of sex, sexuality, age, marital status, ethnic origin, or disability.

To take responsibility for the health & safety of themselves and other persons who may be affected by their omissions or actions at work.

To promote Claimonts Health and Safety Policy and ensure matters are managed in accordance with it.

To co-operate with Claimont to ensure that statutory and departmental regulations are adhered to.

  • Report accidents, incidents and near misses, implementing corrective action where necessary.

To comply fully with the duties and responsibilities outlined the Claimonts Information Governance Policy.

To comply with the Data Protection Act 1998, NHS Confidentiality guidelines (e.g., Caldicott, GMC) and any code of practice on Confidentiality and Data Protection as expected by Claimont.

  • To ensure that all information collected, stored, and used is done so in compliance with the above Act and any relevant Claimont Policies.
  • To raise any matters of concern with your Manager/Director

To recognise that promoting the welfare and safeguarding children, young people and adults is everyones business and access training and supervision as appropriate to the role.

To support the organisation in ensuring service users are protected from abuse or the risk of abuse and their human rights are respected and upheld.

  • To ensure concerns are responded to appropriately in line with the Claimonts Safeguarding Adults Policy and the Child Protection Policy and interagency safeguarding procedures.
  • To comply with recruitment and other checks as requested by the organisation including undertaking an Enhanced Disclosure via the Criminal Records Bureau.

Ensure the effective flow of information within the team, between the team and management and with external parties, representing corporate messages constructively and observing Claimonts internal communication policies and procedures.

Carry out day to day tasks in accordance with stated policies, procedures, and regulations.

Help to project the desired image of Claimont by demonstrating the corporate values through own example while ensuring they are developed with others by promoting thinking, skills and behaviour associated with Claimonts leadership and culture.

Internal contacts

Internal Stakeholders and Claimont team members

External contacts

Governance leads in CCG and CQC

Local Authorities and other organisations.

External stakeholders in relation to client safety, quality, and clinical governance queries.

Clients

External professionals

Person Specification

Skills

Essential

  • SKILLS:
  • Excellent Verbal and Written Skills
  • Excellent Report Writing Skills
  • Excellent Interpersonal Skills
  • Able to manage change, flexible and adaptable
  • Able to work to deadlines in a pressurised environment
  • Dynamic, willing to work collaboratively
  • Good Presentation Skills
  • Enhanced Influencing Skills
  • Ability to self-manage
  • Able to manage a situation/patient in crisis
  • Able to build relationships in difficult situations
  • Able to adapt and fit in appropriately to surroundings
  • OTHER:
  • Demonstrable record of clinical achievements
  • Understanding of health care delivery within the NHS / Independent sector
  • A working knowledge and understanding of the Mental Health Act 1983 and its possible impact on services provided
  • A good understanding of the Health and Social Care Act and its implications for the organisation

Qualifications

Essential

  • QUALIFICATIONS:
  • Registered Mental Nurse (RMN) with evidence of revalidation
  • Basic computer skills
  • Post Grad study

Desirable

  • Post basic qualifications in health care
  • Degree level post basic qualifications in health care
  • Current, Clean, Full car driving Licence

Experience

Essential

  • EXPERIENCE:
  • Minimum 12 months experience
  • Evidence of appropriate resource management
  • Working collaboratively as part of a multi-professional Team
  • Experience of Eating disorders and behaviours or
  • CAMHS experience
  • Providing consistency in a role
  • Building trust and working collaboratively with a patient

Desirable

  • Delivering health care services to people with mental health problems across a variety of settings, including community

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Claimont Health LTD

Address

John de Mierre House

20 Bridge Rd

Haywards Heath

West Sussex

RH16 1UA


Employer's website

https://claimonthealth.co.uk/

Salary

£36k - £42k Per Year

Job Type

full-time

Posted

15 days ago

Description

Are you an experienced Children's Registered Manager looking for a new challenge?

Based in Merstham, we are a dedicated company that requires an experienced Children's Registered Manager to open up one of our new services. You will be running the home as your own and in charge of the quality of care, running of the service and the responsibility of each placement. We aim to provide support to children with complex social needs, mental and emotional needs to enable them to live as independently as possible.

Benefits:

  • Private medical insurance
  • Enhanced disclosure cost coverage
  • Online benefits and discounts
  • £6000 bonus scheme

Responsibilities:

  • To step into a brand new service and provide support children on a long stay basis within a 5x bed home
  • The recruitment of staff and building the service up to the very best standard as seen by the company
  • Provide leadership, management and the highest level of support to the team
  • Continually review and improve processes to ensure the most effective and efficient service is being delivered to our clients

What is required?

  • Level 5 in Leadership and Management
  • MUST have at least 2 years experience as a Children's
  • Registered Manager with OFSTED inspections
  • With-in the last 3 year's worked in a position of relevant residential care of children, management of staff and supervisions

If you feel this is the right role for you please call 020 3870 6355 and ask for Grace or email:

Randstad Care acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Care is an equal opportunities employer and decisions are made on merits alone.

Did you know that Randstad Care have been awarded a place on the National Clinical Staffing Framework for the NHS? This means we will be able to bring you more opportunities within nursing & midwifery and clinical staffing.