Mitie was founded in 1987, Mitie is the UK’s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 49,000 people, 100 office locations, and thousands of customers across the country, there’s no limit to what you can achieve if you work for us.
Values:
Delivering the exceptional, every day
• Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
• Our promiseto our people: a place to work where you can thrive and be your best every day.
• Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.
• Our culture – our core values and how we behave:

1. We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
2. We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
3. We go the extra mile: whether it’s keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
4. Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
5. Our customers’ business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.
Behaviours:
• Knowledge of relevant procedures
• Level of customer Service
• Team Player
• Health and safety awareness and knowledge
• Communication

At Mitie we know that ‘our diversity makes us stronger’. We’re committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring and our people and customers thrive when we get this right.

Mitie has a great opportunity for a Security Supervisor to join the Total Security Management Team; the Security Supervisor will be based with one of our prestigious customers. This is a permanent role reporting into the Account Manager.

Main Duties

• To be responsible for the day to day operation of Security.
• Be the first point of contact for the Security team and deal with day to day matters such as standards of dress, discipline, and conduct are met and adhered to.
• Assist in on-going training to resident security teams and ensure all new security officers are fully trained and inducted to the site procedures and policies including CCTV, access control systems, deliveries and removals, fire alarms and intruder alarms.
• Develop teamwork within the workforce, ensuring high morale through effective motivational methods.
• Assist in review of Security Officers performance and development.
• To assist in any security / equipment investigations, i.e. thefts, missing items, complaints etc.
• Provide customer / client liaison as and when required.
• Ensure Assignment Instructions are adhered to at all times by security and shipping personnel.
• Ensure that any important messages are conveyed in the Security Handover and that all security personnel read and acknowledge them.
• Ensuring security records and logs are being kept up to date.
• Ensure the security team are compliant with all relevant legislation on data protection.

Person Specification

• Good literacy and communication skills and have excellent verbal and written English.
• Be computer and software literate.
• Reliability, self- motivation and ability to use own initiative and work without supervision.
• The ability to solve problems, make decisions and prioritise.
• The ability to transfer self-motivation to staff.
• The ability, tact and diplomacy to deal with people at all levels.
• Self-confidence and an interest in self-development.
• An interest in the continuous improvement of the Company’s performance.
• The nature of the role is such that it is essential that the post holder has and will maintain an excellent record of attendance and timekeeping.

Additional Information

Job Particulars:-

• £13.50 per hour                                                                                                 
• 42 hours per week                                                                                             
• 4 on 4 off shift pattern, working weekdays and weekends                           
• Days only or Nights Only - Discussed at Application

It’s the little things that count -

On top of the usual rewards you'd expect to see from a large company, such as - holidays, pension, tax-free childcare schemes and cycle to work schemes, we also provide many extra benefits to enhance our people's well-being and enjoyment at work.

Note:
This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder’s role and/or the needs of the business.

For all internal applicants, please note Terms and Conditions are non-transferable

We are looking for an experienced, highly motivated Security Officers to based at various sites across London. In return, you will receive highly competitive hourly rates subject to the sites you will work across. It is an exciting time to join our award winning Company as we continue to grow and secure a number of high profile corporate security contracts within the central London region.

UniTrust is a people focused, privately owned award-winning Company based in central London. A career with us means joining a Company that is growing and is in the top 5% of all SIA security providers within the UK.

The role:

Working within this flagship building and prestigious environment in London. Your primary role is to ensure the security of people, premises and property, protecting the reputation of the client/tenants throughout.
You will support the delivery of a truly exceptional customer journey for both staff and visitors. To achieve this, you will be/become well versed in the processes and practices of a Security professional. Excellence in customer service will be at the heart of the role. You will be part of a well drilled security operation.

To ensure synergy across our service providers, we work as a “one team” approach to successfully deliver an excellent customer experience so in this role you will work closely with Front of House, cleaning and maintenance in order to provide an environment that is welcoming and safe and secure. Excellence in customer service will be at the heart of the role.

What will you be doing (non – exhaustive)?

• Deliver outstanding customer service to staff and visitors 
• Take an active interest in, and give commitment to the client
• Ensure that the environment and service is truly excellent and beyond expectation
• Promote the client, tenants other service providers positively to all you come in to contact with, throughout the customer journey
• Be flexible and adaptable to all tasks or challenges
• Be highly presentable, accountable; take responsibility and ownership for any tasks identified or allocated
• Ensure all contact, be it internal or external; by telephone, face to face or any other medium; is  clear, courteous, polite, professional and respectful
• Ensure complete client/tenant/other service provider confidentiality; protecting people and information is paramount
• Appropriate use of CCTV/access control and any other electronic management system, and completion of reports and documentation in a timely fashion
• Be familiar with all Security and Emergency procedures on site and assist in the facilitation of their safe execution and practice. There may also be a need to become a fire marshal and first aider if applicable all training will be provided 
• All Assignment Instructions / Operations Manual or Standard Operating Procedures are to be reviewed, understood and followed
• Embrace and deliver the bespoke training requirements, specific to contractual obligation or regulation
• Completion of rostered duties and all associated tasks or responsibilities to the highest possible standard
• Ensure that all Health and Safety and Environmental procedures are followed and do not undertake any activity which could breach the SIA or other relevant regulations
• To complete any other reasonable task as instructed by your line manager or other Senior Manager, either UniTrust or at the request of the Client and/or tenants
• To support internal and external audit processes from UniTrust Security representatives, Client/Tenant Representatives, the SIA, any other relevant body with a relevant interest and valid reason for inspection or compliance checks
• To act with integrity and in the best interests of the company in a safe, compliant and ethical manner
• To be resilient to working in the most sensitive environments, dealing with any conflict with a respectful and empathic approach at all times
• Be prepared to manage a wide variety and diversity of scenarios, people and challenges
• Assist in the induction, development or ongoing training of new team members across the disciplines where appropriate
• Act in accordance with Company Policies and Procedures and our Code of Conduct

Concierge Specific Responsibilities:

• Welcome and assist staff, clients, tenants and visitors to the premises in a warm and courteous fashion maintaining excellence as a standard throughout the customer journey
• Work with all colleagues to ensure the integrity of security on the site 
• Early identification and mitigation of any threats to persons, premises or property, escalating where appropriate to do so
• Have an outstanding knowledge of the premises (inside and external) and able to assist staff, clients, tenants and visitors with their queries
• Direct all deliveries as required (Loading Bay)
• Develop and maintain positive relationships with all staff, visitors, tenants, service providers and clients
• Have good knowledge of the local area to be able to answer queries regarding local transport links or services in the area for example.
• To be able to use a visitor management system

Essential:

• Officers must have at least 2 years Security experience.
• Valid SIA Licence
• 5 years checkable work history (no unverified gaps of more than 31 days)
• Carry and be capable or using all security equipment necessary to efficiently perform the duties required of a professional security officer.
• Good IT skills is essential.
• Be capable of using all security equipment necessary to efficiently perform the duties required of a professional security officer. 
• Can do attitude with a focus on a 5* customer service.
• Good, clear communication skills essential.
• Confident English speaking.
• Excellent record of attendance and timekeeping.

Desirable Skills:

• Exposure to relevant Protective Security or Counter Terrorism Advice
• Previous experience of the security industry and / or within the hospitality sector or corporate environment with a view to obtaining an SIA licence if not already held.
• Previous experience in technologies to detect security threats in any given environment

What’s in it for you?

• In return as our Security Officer, we offer the below salary and benefits:
• 7/3/7/4 Days, Nights and Weekends (56 hours per week). 
• A competitive wage (£10.90 per hour)
  Pension scheme
• Life assurance equivalent 1 x annual salary
• Personal Accident Cover
• Length of service awards
• Employee Recognition Awards
• Tech scheme and Cycle to work scheme
• Company Sick Pay
• Company advances and loans
• Career Mapping Pathway
• Christmas Vouchers
• Diverse and inclusive working environment

Don’t miss out on this fantastic opportunity to join our team!

UniTrust is an Equal Opportunities employer and welcome applicants from suitably qualified persons regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status or pregnancy and maternity.

Please note, any job offered is subject to satisfactory pre-employment and five or ten year work history security vetting checks according to BS 7858:2019.

We are looking for an experienced, highly motivated Security Officers to based at various sites across London. In return, you will receive highly competitive hourly rates subject to the sites you will work across. It is an exciting time to join our award winning Company as we continue to grow and secure a number of high profile corporate security contracts within the central London region.

UniTrust is a people focused, privately owned award-winning Company based in central London. A career with us means joining a Company that is growing and is in the top 5% of all SIA security providers within the UK.

The role:

Working within this flagship building and prestigious environment in London. Your primary role is to ensure the security of people, premises and property, protecting the reputation of the client/tenants throughout.
You will support the delivery of a truly exceptional customer journey for both staff and visitors. To achieve this, you will be/become well versed in the processes and practices of a Security professional. Excellence in customer service will be at the heart of the role. You will be part of a well drilled security operation.

To ensure synergy across our service providers, we work as a “one team” approach to successfully deliver an excellent customer experience so in this role you will work closely with Front of House, cleaning and maintenance in order to provide an environment that is welcoming and safe and secure. Excellence in customer service will be at the heart of the role.

What will you be doing (non – exhaustive)?

• Deliver outstanding customer service to staff and visitors 
• Take an active interest in, and give commitment to the client
• Ensure that the environment and service is truly excellent and beyond expectation
• Promote the client, tenants other service providers positively to all you come in to contact with, throughout the customer journey
• Be flexible and adaptable to all tasks or challenges
• Be highly presentable, accountable; take responsibility and ownership for any tasks identified or allocated
• Ensure all contact, be it internal or external; by telephone, face to face or any other medium; is  clear, courteous, polite, professional and respectful
• Ensure complete client/tenant/other service provider confidentiality; protecting people and information is paramount
• Appropriate use of CCTV/access control and any other electronic management system, and completion of reports and documentation in a timely fashion
• Be familiar with all Security and Emergency procedures on site and assist in the facilitation of their safe execution and practice. There may also be a need to become a fire marshal and first aider if applicable all training will be provided 
• All Assignment Instructions / Operations Manual or Standard Operating Procedures are to be reviewed, understood and followed
• Embrace and deliver the bespoke training requirements, specific to contractual obligation or regulation
• Completion of rostered duties and all associated tasks or responsibilities to the highest possible standard
• Ensure that all Health and Safety and Environmental procedures are followed and do not undertake any activity which could breach the SIA or other relevant regulations
• To complete any other reasonable task as instructed by your line manager or other Senior Manager, either UniTrust or at the request of the Client and/or tenants
• To support internal and external audit processes from UniTrust Security representatives, Client/Tenant Representatives, the SIA, any other relevant body with a relevant interest and valid reason for inspection or compliance checks
• To act with integrity and in the best interests of the company in a safe, compliant and ethical manner
• To be resilient to working in the most sensitive environments, dealing with any conflict with a respectful and empathic approach at all times
• Be prepared to manage a wide variety and diversity of scenarios, people and challenges
• Assist in the induction, development or ongoing training of new team members across the disciplines where appropriate
• Act in accordance with Company Policies and Procedures and our Code of Conduct

Concierge Specific Responsibilities:

• Welcome and assist staff, clients, tenants and visitors to the premises in a warm and courteous fashion maintaining excellence as a standard throughout the customer journey
• Work with all colleagues to ensure the integrity of security on the site 
• Early identification and mitigation of any threats to persons, premises or property, escalating where appropriate to do so
• Have an outstanding knowledge of the premises (inside and external) and able to assist staff, clients, tenants and visitors with their queries
• Direct all deliveries as required (Loading Bay)
• Develop and maintain positive relationships with all staff, visitors, tenants, service providers and clients
• Have good knowledge of the local area to be able to answer queries regarding local transport links or services in the area for example.
• To be able to use a visitor management system

Essential:

• Officers must have at least 2 years Security experience.
• Valid SIA Licence
• 5 years checkable work history (no unverified gaps of more than 31 days)
• Carry and be capable or using all security equipment necessary to efficiently perform the duties required of a professional security officer.
• Good IT skills is essential.
• Be capable of using all security equipment necessary to efficiently perform the duties required of a professional security officer. 
• Can do attitude with a focus on a 5* customer service.
• Good, clear communication skills essential.
• Confident English speaking.
• Excellent record of attendance and timekeeping.

Desirable Skills:

• Exposure to relevant Protective Security or Counter Terrorism Advice
• Previous experience of the security industry and / or within the hospitality sector or corporate environment with a view to obtaining an SIA licence if not already held.
• Previous experience in technologies to detect security threats in any given environment

What’s in it for you?

• In return as our Security Officer, we offer the below salary and benefits:
• 7/2 - 7/2 Nights/Days (54 hours per week) 
• A competitive wage (£11.19 per hour)
  Pension scheme
• Life assurance equivalent 1 x annual salary
• Personal Accident Cover
• Length of service awards
• Employee Recognition Awards
• Tech scheme and Cycle to work scheme
• Company Sick Pay
• Company advances and loans
• Career Mapping Pathway
• Christmas Vouchers
• Diverse and inclusive working environment

Don’t miss out on this fantastic opportunity to join our team!

UniTrust is an Equal Opportunities employer and welcome applicants from suitably qualified persons regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status or pregnancy and maternity.

Please note, any job offered is subject to satisfactory pre-employment and five or ten year work history security vetting checks according to BS 7858:2019.

Mitie was founded in 1987, Mitie is the UK’s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 49,000 people, 100 office locations, and thousands of customers across the country, there’s no limit to what you can achieve if you work for us.
Values:
Delivering the exceptional, every day
• Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
• Our promiseto our people: a place to work where you can thrive and be your best every day.
• Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.
• Our culture – our core values and how we behave:

1. We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
2. We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
3. We go the extra mile: whether it’s keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
4. Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
5. Our customers’ business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.
Behaviours:
• Knowledge of relevant procedures
• Level of customer Service
• Team Player
• Health and safety awareness and knowledge
• Communication

At Mitie we know that ‘our diversity makes us stronger’. We’re committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring and our people and customers thrive when we get this right.

Mitie has a great opportunity for a Security Supervisor to join the Total Security Management Team; the Security Supervisor will be based with one of our prestigious customers. This is a permanent role reporting into the Account Manager.

Main Duties

• To be responsible for the day to day operation of Security.
• Be the first point of contact for the Security team and deal with day to day matters such as standards of dress, discipline, and conduct are met and adhered to.
• Assist in on-going training to resident security teams and ensure all new security officers are fully trained and inducted to the site procedures and policies including CCTV, access control systems, deliveries and removals, fire alarms and intruder alarms.
• Develop teamwork within the workforce, ensuring high morale through effective motivational methods.
• Assist in review of Security Officers performance and development.
• To assist in any security / equipment investigations, i.e. thefts, missing items, complaints etc.
• Provide customer / client liaison as and when required.
• Ensure Assignment Instructions are adhered to at all times by security and shipping personnel.
• Ensure that any important messages are conveyed in the Security Handover and that all security personnel read and acknowledge them.
• Ensuring security records and logs are being kept up to date.
• Ensure the security team are compliant with all relevant legislation on data protection.

Person Specification

• Good literacy and communication skills and have excellent verbal and written English.
• Be computer and software literate.
• Reliability, self- motivation and ability to use own initiative and work without supervision.
• The ability to solve problems, make decisions and prioritise.
• The ability to transfer self-motivation to staff.
• The ability, tact and diplomacy to deal with people at all levels.
• Self-confidence and an interest in self-development.
• An interest in the continuous improvement of the Company’s performance.
• The nature of the role is such that it is essential that the post holder has and will maintain an excellent record of attendance and timekeeping.

Additional Information

It’s the little things that count -

On top of the usual rewards you'd expect to see from a large company, such as - holidays, pension, tax-free childcare schemes and cycle to work schemes, we also provide many extra benefits to enhance our people's well-being and enjoyment at work.

Note:
This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder’s role and/or the needs of the business.

For all internal applicants, please note Terms and Conditions are non-transferable

Security Officer

As one of our key services offered, Security is an extremely important part of the businesses that we work with. They are the people that keep businesses safe and control the comings and goings of the buildings and surrounding proximity.

We are seeking an experienced Security Officer to work with/alongside others to follow detailed Standard Operating Procedures and deliver a safe and effective security operation. 

You will be the be the go-to person to ensure our services and the business you work with are safe and able to operate as normal, even in difficult and challenging situations.

Security Officer

As one of our key services offered, Security is an extremely important part of the businesses that we work with. They are the people that keep businesses safe and control the comings and goings of the buildings and surrounding proximity.

We are seeking an experienced Security Officer to work with/alongside others to follow detailed Standard Operating Procedures and deliver a safe and effective service.

You will be the be the go-to person to ensure our services and the business you work with are safe and able to operate as normal, even in difficult and challenging situations.

As a Security Officer no two days will be the same whilst you’re keeping everyone safe and helping the public. On your feet, as well as on the ball, you’ll have an excellent way with people whilst managing visitors, car parking and any incidents that may occur with a quick, professional and responsible manner.

 In return you can look forward to an interesting role with exciting career opportunities.

Applicants must either already hold a valid SIA license or be eligible to Hold one. To succeed in this role, you will also need:

• Excellent communication and interpersonal skills
• Determination and resilience
• Look smart and professional at all times
• The ability to remain calm under pressure
• Experience in a customer-facing role and able to deliver superb customer services
• Ability to handle high pressure situations
• Work independently from own initiative as well as part of a larger team
• Excellent eye for detail
• Flexible approach to work
• Understanding of relevant health & safety, Criminal laws and operations

Mitie was founded in 1987, Mitie is the UK’s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 53,000 people, 100 office locations, and thousands of customers across the country, there’s no limit to what you can achieve if you work for us.

1. We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
2. We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
3. We go the extra mile: whether it’s keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
4. Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
5. Our customers’ business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.
Behaviours:
• Knowledge of relevant procedures
• Level of customer Service
• Team Player
• Health and safety awareness and knowledge
• Communication

At Mitie we know that ‘our diversity makes us stronger’. We’re committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring and our people and customers thrive when we get this right.

Mitie has a great opportunity for relief security officers for Harlow and surrounding areas.  We are looking for an experienced security officer to join the team on site,  you will take a lead role on site on a daily basis. Your shift pattern will be discussed at interview with a pay rate of £9.00. You will report into the sites security operation’s manager.

Job Objectives & Responsibilities

You will be expected, as an Security officer to show complete dedication to the role, you will be required to support with covering sites to a high level, there may be occasion where notice cannot be provided to cover last minute absence. You will be responsible for various security requirements of the sites, and maintaining a good corporate image and high standards of professionalism.

• To protect our customer’s property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI’s) and any subsequent changes.
• Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
• To undertake additional training to ensure continuous self-development.

Main Duties

• Management of access / egress control
• Meeting and greeting all individuals who attend site
• Conduct search duties at entry points
• Conducting internal patrols, checking for signs of damage, vandalism, theft, flood
• Communicating effectively with colleagues, client personnel and Mitie Management
• Management of keys and passes issue and return
• Dealing with fire alarm testing on an agreed basis
• Testing of other emergency systems; panic alarms, lift alarms, disabled toilet alarms
• Production and submission of incident reports
• Keeping records of site activity through the Daily Occurrence Book
• Locking / Unlocking site
• Any other requests as communicated by MITIE and as agreed with client personnel

Operations:

• To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
• Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI’s).
• Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.
• To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. 
• Comply with legal obligations and safety requirements of the role.
• Follow instructions and procedures appropriately without unnecessarily challenging authority
• Work in a systematic, methodology and orderly way.

Training:

• Fully and satisfactorily complete all required competency training.
• To undertake additional training to ensure continuous self-development as directed by the Security Account Manager.
• Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
• You are required to ensure you renew your licence 16 weeks before expiry.

Security and Health & Safety

• Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
• Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
• Use common sense and initiative by immediately involving others if a situation appears to become threatening.
• To maintain professional conduct in the face of difficult situations and challenging customers
• Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
• Keep to schedules and demonstrate commitment to Mitie and the Client.
• To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI’s).To call emergency services and Communication Centre to report all incidents.

To be considered for this role you will:

• Have excellent timekeeping and attendance.
• Have excellent communication skills both verbal and written.
• Have a positive outlook.
• Be proactive and willing to help.
• Flexible in terms of hours and locations.
• MUST be Fully flexible to cover days, nights, weekends & bank holidays.
• Able to be vetted for previous period of 5 years or since leaving compulsory education.
• Team Player .
• Hold a valid SIA Licence.
• Smart, customer focused and well-groomed.
• Approachable and fair person, and confident to act in difficult situations.

Benefits: Holiday, Pensions, SIA licence renewal, Uniform/ongoing training / Refer a friend scheme and other company benefits

Mitie was founded in 1987, Mitie is the UK’s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 49,000 people, 100 office locations, and thousands of customers across the country, there’s no limit to what you can achieve if you work for us.
Values:
Delivering the exceptional, every day
• Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
• Our promiseto our people: a place to work where you can thrive and be your best every day.
• Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.
• Our culture – our core values and how we behave:

1. We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
2. We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
3. We go the extra mile: whether it’s keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
4. Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
5. Our customers’ business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.
Behaviours:
• Knowledge of relevant procedures
• Level of customer Service
• Team Player
• Health and safety awareness and knowledge
• Communication

At Mitie we know that ‘our diversity makes us stronger’. We’re committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring and our people and customers thrive when we get this right.

Mitie has a great opportunity for a Relief Security Officer to join the Total Security Management Team.

Relief Security Officers must be available to cover various shift patterns as well as being flexible in their approach to working locations and potential changes to working patterns.  

Main Duties

• The relief security officer will demonstrate their character as determined, trustworthy, attentive and approachable at all times when welcoming clients and customers – ensuring ID badges are created, allocated and collected when appropriate.
• As the first point of contact for to all customers and clients, the Security Agents must have geographically aware of their local surroundings.
• Travel to various retail client sites to cover sickness, holiday and provide support to the core team when required.     
• Must be able to man the phones, emails, IT systems, CCTV and Alarms, Doors and Car park if need be.
• The relief security officer must spot and stop all suspicious sightings or potential criminal activity and retain full control until the arrival of emergency services.
• Report to the Security Operations Manager – they must record, report and escalate all sightings and arrests on a regular basis.

Person Specification

• The relief security officer will need to be a team player with an enthusiastic attitude.
• The relief security officer should be able to work on own initiative.
• Retail Security experience.
• Ability to travel to various sites.
• Flexible Approach to work to suit the business needs.
• Excellent communication skills are required both written and verbal.
• It is important the Security Officer is calm under pressure.
• Understand the Health and Safety at Work Act, relevant Criminal, Civil Law and Police and Criminal Evidence Act.
• Door Supervision or Security Guarding License essential.
• A Full UK Driving licence is required.

It’s the little things that count -

On top of the usual rewards you'd expect to see from a large company, such as - holidays, pension, tax-free childcare schemes and cycle to work schemes, we also provide many extra benefits to enhance our people's well-being and enjoyment at work.

Note:
This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder’s role and/or the needs of the business.

For all internal applicants, please note Terms and Conditions are non-transferable

UniTrust Protection has an exciting opportunity available for an experienced, highly motivated Security Officer to work at a prestigious 5 Star Hotel in Central London. You will be working 4 on 4 off, night shifts. In return, you will receive a competitive salary of £12.50 per hour.

UniTrust is a people focused, privately owned award-winning Company based in central London. A career with us means joining a Company that is growing and is in the top 5% of all SIA security providers within the UK.

It is an exciting time to join our award winning Company as we continue to grow and secure a number of high profile corporate security contracts within the central London region.

About the role:

To work as a member of the security team for the protection of persons and property and thereby the provision of a safe and secure environment.

Key responsibilities as our Security Operative:

• The maintenance of good order on site including the protection of everyone therein against violent acts, abuse and accident.
• The protection of a client’s property against loss, theft, damage (including fire and water) and waste. 
• Delivering outstanding customer service.
• The protection of property belonging to the client, their staff and visitors against loss, theft and damage.
• Prevent offences against the law of the land, Unitrust disciplinary codes and policies and ensure all are brought to the attention of the management.
• Ensure basic fire precautions are in place and means of escape are clear.
• A minimum of 2-3 years demonstrable experience
• Ensure you have read and are familiar with all site procedures, including but not restricted to Assignment Instructions, Reception Duties, Health & Safety and any client instructions.
• Assisting with special visits as required.
• Assisting with mail deliveries when required
• Ensure basic fire precautions are in place and means of escape are clear.  Carrying out nightly Fire Inspection patrol using patrol system.
• Carryout out monthly checks and replenishment of First Aid boxes
• CCTV monitoring.
• Access control for all premises, patrolling and general security duties.
• VIP HNW guests and entourage arrival & departure protocols. Liaison with client security details as required.  
• Complete a basic end of shift report using the client’s template. Reporting on Patrols completed and findings, H&S aspect, Fire Safety, Security Incidents or concerns, Car details parked on site in the small private car park.  Maintenance aspects noted during the tour of duty. 
• To record and report all incidents accurately.
• To record and report all accidents.
• To keep security records and logs up to date.

Our ideal Security Operative:

• Officers must have the Security Industry Training Organisation basic qualification or equivalent experience.
• Officer must have experience in 5* Hotel Security or similar.
• Must hold a valid FPOs or a valid Close Protection Licence.
• A background in Military or Police is preferred.
• Can do attitude with a focus on a 5* customer service.
• Carry and be capable or using all security equipment necessary to efficiently perform the duties required of a professional Security Operative.
• Good, clear communication skills essential.
• Excellent literacy and communication skills and have excellent verbal and written English.
• Possess a good telephone manner.
• Be computer literate.

What’s in it for you?

• A competitive hourly rate of £12.50 per hour
• 4 on 4 off night shifts (19:00 - 07:00)
• Pension scheme
• Excellent benefits which include Life assurance equivalent 1 x annual salary, Personal Accident Cover
• Length of service awards
• Employee Recognition Awards
• Tech scheme and Cycle to work scheme
• Company Sick Pay
• Company advances and loans
• Career progression: training and development opportunities
• Diverse and inclusive working environment

If you feel you have the skills and experience to become our new Security Operative then please click “Apply” today!

UniTrust is an Equal Opportunities employer and welcome applicants from suitably qualified persons regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status or pregnancy and maternity.

Please note, any job offered is subject to satisfactory pre-employment and five year work history security vetting checks according to BS 7858:2019.

We currently have an opportunity for a Security Officer to join our team. This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.

We currently have an opportunity for a Security Officer to join our team. This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.

As a Security Officer you could be responsible for:

• Ad-hoc support for our security operations
• Ensuring buildings, valuables or people are safe and secure
• Patrolling, securing and monitoring premises, sometimes with the aid of closed circuit television (CCTV)
• Supervising the door for a large organisation
• Guarding cash or other valuables in transit in a security vehicle
• Driving vehicles as and when required
• Health and Safety and Evacuation procedures

The successful candidate for this role will have:

• A full current driving licence
• Excellent communication skills
• Excellent awareness skills
• Experience in working in a similar role
• A SIA Licence holder – Manned Guarding Licence, SIA Licence holder – CCTV desirable
• Knowledge of security techniques
• Knowledge of site and local emergency procedures