Background
Plutus suite of products enable users to manage/convert/spend/earn both crypto and fiat from a single app and card. Every time a user spends with their Visa Plutus Debit Card, they earn 3% back in crypto rewards (PLU) on paid service.The accompanying app (iOS & Android) consists of a UK Account or a European IBAN to manage fiat, and a non-custodial wallet to manage crypto. A built-in DEX allows users to swap between crypto and fiat.We dominate the De-fi market and integrate with well known range of software.Excellent Community and we have a strong team spread across UK and Continental Europe.

Responsibilities

• Identify product requirements together with stakeholders and write clear user stories and feature specifications that are ready to be implemented by the development team
• Contribute to the development of the roadmap with stakeholders and prioritisation of user stories
• Monitor product performance via analytics on an ongoing basis
• Working in partnership with marketing to ensure execution of customer acquisition strategies across various phases
• Working in partnership with Customer Support team to handle customer issues and guide them to resolutions
• Help ensure the design for the product provides the best value for the given initiative, and ensure that measures are in place to accurately reflect the value achieved

Requirements

Candidates for Senior Product role must have:

• Systems thinker (not process / paper-work driven)
• Experience working for a B2C SAAS, across any sector (eg finance, marketing tech, advertising, CRM, etc) - crypto experience / interest a must
• Experience managing small teams & delivering financial outcome to business
• Comfort thinking big picture/strategy as well as being obsessive about detail and clean, pragmatic in solutions implementation
• Design driven - passion for beautiful products
• Reasonable organisational skills with attention to detail
• The capacity to multitask and prioritise time effectively
• Exhibits our core values: do the right, consistently ship and know what good looks like
• Team before self

We are a highly collaborative team with little micro-management but you'll get lots of guidance and support from colleagues. Task ownership is key; we strongly believe that freedom and autonomy brings out the best attribute in people. This could be an excellent role for a senior product manager looking to join a company growing organically in a highly disruptive and evolving environment. Dust off your resumé - If you feel this could be of interest, come in for a chat! We like bright minds,

Benefits

• Competitive salary.
• 100% remote working.
• Flexible working hours.
• A development team made by developers, for developers.
• Quarterly socials.

We are a highly collaborative team with little micro-management but you'll get lots of guidance and support from colleagues. Task ownership is key; we strongly believe that freedom and autonomy brings out the best attribute in people. This could be an excellent role for a senior product manager looking to join a company growing organically in a highly disruptive and evolving environment. Dust off your resumé - If you feel this could be of interest, come in for a chat! We like bright minds,

The Senior Account Director (AD) will work closely with Client Relationship Directors (CRDs) and Managing Directors (MDs) for GSG clients and prospects and be involved through the business development and account maintenance cycle. 

Their focus will be on:

Maintaining client accounts – Supporting CRD’s and MD’s with ongoing client and account management activities as well as taking a lead role on certain clients
Expanding the portfolio – assisting CRD’s and MD’s in identifying key growth areas with existing accounts as well taking a lead role on certain identified opportunities
Supporting business growth – working closely with the CRD’s to help identify opportunities to promote WTW’s full spectrum of services into a client, and working with the CRD to take these forward

Managing client accounts

To understand and manage existing portfolio of GSG accounts. to help to coordinate renewals and messaging to clients via placement teams.
Understand the clients’ business and their risk management needs, work with MD’s and CRD’s to help look for solutions to deliver those needs through ongoing service
Help Identify and implement opportunities to enhance GSG’s ways of working with assigned clients
Day to day client and account management

Expanding the portfolio

Work with MD’s and CRDs to identify and research opportunities within the GSG client portfolio, build presentation content and meet with clients.  This includes PE firms and companies within their portfolios
Develop and maintain a knowledge of the full range of services and solutions offered by WTW
Maintain and grow an internal network of delivery and subject matter experts to test ideas on solutions to take to GSG clients

Building the business

Keep abreast of events in our client’s sector – proactively identifying deals involving assigned clients and seeking opportunities to contribute WTW services and solutions to the client (done via Merger Market and industry press)
Start to build up picture of service delivery to GSG PE clients and their portfolio companies – identify and support opportunities for cross-selling, standardising, creating consistency or adding portfolio-level value in other ways. 

Qualifications: 

Preferably educated to a degree level
Preferably with professional qualifications of ACII or similar

Skills: 

Proven track record of working independently in client-facing roles, delivering high levels of client service
Strong practical knowledge of account management and appropriate tools to achieve this aim
Experience of new business sales process and track record of assisting in converting prospects to clients
Skilled at building effective relationships, at all levels, with clients, prospects and internal colleagues
A strong structured thinker with a demonstrable ability to break an issue down into its parts, and create articulate and compelling solutions to take to clients
Good communication, negotiation and influencing skills
A background in insurance and knowledge of insurance markets is preferable
Some experience in and knowledge of one of the following sectors – Private Equity, Mergers & Acquisitions or Financial Institutions
Demonstrable record of business and client development in a client-facing role
Ability to travel internationally as required

The Willis Towers Watson (WTW) Global Solutions Group (GSG) has a mandate to bring the full spectrum of services and solutions offered by Willis Towers Watson globally to our Private Equity (PE) and other selected corporate clients – primarily outside of North America. 

Reporting directly into the WTW Executive Committee, GSG has senior-level relationships and a solid reputation across several large and midmarket PE firms and their portfolio companies.  We aspire to build and maintain lasting partnerships with our PE clients through the deal cycle – from fundraising through deal-making and holding, and to exit.

GSG is primarily business and client development team with a sales focus.  We deliver the top-quality solutions that our clients expect, whilst working closely with our network of colleagues and subject matter experts across WTW globally.

The Senior Account Director (AD) will work closely with Client Relationship Directors (CRDs) and Managing Directors (MDs) for GSG clients and prospects and be involved through the business development and account maintenance cycle.  Their focus will be on:

Maintaining client accounts – Supporting CRD’s and MD’s with ongoing client and account management activities as well as taking a lead role on certain clients
Expanding the portfolio – assisting CRD’s and MD’s in identifying key growth areas with existing accounts as well taking a lead role on certain identified opportunities
Supporting business growth – working closely with the CRD’s to help identify opportunities to promote WTW’s full spectrum of services into a client, and working with the CRD to take these forward
Managing client accounts

To understand and manage existing portfolio of GSG accounts. to help to coordinate renewals and messaging to clients via placement teams.
Understand the clients’ business and their risk management needs, work with MD’s and CRD’s to help look for solutions to deliver those needs through ongoing service
Help Identify and implement opportunities to enhance GSG’s ways of working with assigned clients
Day to day client and account management
Expanding the portfolio

Work with MD’s and CRDs to identify and research opportunities within the GSG client portfolio, build presentation content and meet with clients.  This includes PE firms and companies within their portfolios
Develop and maintain a knowledge of the full range of services and solutions offered by WTW
Maintain and grow an internal network of delivery and subject matter experts to test ideas on solutions to take to GSG clients
Building the business

Keep abreast of events in our client’s sector – proactively identifying deals involving assigned clients and seeking opportunities to contribute WTW services and solutions to the client (done via Merger Market and industry press)
Start to build up picture of service delivery to GSG PE clients and their portfolio companies – identify and support opportunities for cross-selling, standardising, creating consistency or adding portfolio-level value in other ways.
Qualifications: 

Preferably educated to a degree level

Preferably with professional qualifications of ACII or similar

Skills: 

Proven track record of working independently in client-facing roles, delivering high levels of client service
Strong practical knowledge of account management and appropriate tools to achieve this aim
Experience of new business sales process and track record of assisting in converting prospects to clients
Skilled at building effective relationships, at all levels, with clients, prospects and internal colleagues
A strong structured thinker with a demonstrable ability to break an issue down into its parts, and create articulate and compelling solutions to take to clients
Good communication, negotiation and influencing skills
A background in insurance and knowledge of insurance markets is preferable
Some experience in and knowledge of one of the following sectors – Private Equity, Mergers & Acquisitions or Financial Institutions
Demonstrable record of business and client development in a client-facing role
Ability to travel internationally as required

Gyro, part of Merkle, is the first full-service, global creative B‑to‑B powerhouse. We are 700 minds in 17 offices acting as one.

Merkle’s heritage in data, technology and analytics is the foundation for our understanding of consumer insights that drives our people-based marketing strategies. Combined with our expertise in performance creative and media, we can then offer our clients content-driven, contextual and compelling customer experiences that drive business growth.

In 2016, the agency joined dentsu, one of the world’s biggest media companies to form the Customer Experience Management (CXM) Line of Business.

The Role

Gyro is the Dentsu Aegis Network B2B specialist agency and represents clients internationally. As such, B2B, international media and demand skills, are strong. This is a client facing Senior Account Management role which will see the successful candidate heavily involved in campaigns with both planning and buying across a range of media channels, with a focus on Demand Generation in particular.

The purpose of the role is to support the Account Director in planning and account handling, manage the Senior Account Executive and monitor their workload, as well as help develop their skill sets. The Senior Account Manager creates the opportunity for strategy and digital specialists to contribute fully.

Life as a Senior Account Manager at Gyro

Communications Planning & Buying:

• Be comfortable owning a brief from end to end including client relationship management
• Teview a brief and understand what the clients KPIs are and match to media/tactics
• Ability to interrogate proposals and negotiate rates with key media partners
• Strong capability in defining demand generation, content syndication programmes, understanding the nuances between publisher offerings and able to ensure programmes adhere to strict and niche filters - Experience in ABM would be advantageous
• Experience/exposure to social platforms (specifically LinkedIn & Twitter) beneficial
• Ability to monitor pacing across campaigns, adjust campaign flow to up or down weight as needed
• Show an exceptional attention to detail for accurate reporting
• Have strong demand background with the ability to analyse data and make planning decisions accordingly
• Experience in working with DCM and brand safety partners/platforms e.g. Double Verify, IAS, MOAT
• Manage systems for forecasting accurate spend and track progress
• Be able to build client presentations for quarterly reviews
• Feel comfortable leading weekly client conference calls and coordinating input various campaign activations to produce a single reporting view
• Accurately input bookings on relevant finance systems (Media Explorer/Prisma experience advantageous, although training well be given)
• Review client feedback and make optimisation recommendations

Internal Relationships:   

• Build trusting, collaborative relationships with colleagues both directly with your team, sister agencies and across the wider DAN network
• Understand the proposition of the sister agencies within the DAN network to be able to cross sell into clients

A few of the benefits

• Private Medical Insurance, Company Pension, life insurance and other corporate benefits
• A selection of other benefits including ability to buy additional holiday, season ticket loan & taste card

Diversity & Inclusion

 At Merkle, we believe that a diverse and inclusive environment improves us as a community and as a business. We want to foster an environment of growth, where ideas and contributions are actively encouraged. We need this culture of courage to continue to thrive in our fast-paced industry.

We have created seven Diversity and Inclusion Pillars. Each pillar is made up of a community of members who serve as role models and spread a message of inclusion throughout our global workplace. Pillar members are responsible for planning initiatives, events and training, along with championing change within our business. These pillars are Gender, Ethnicity, Mental Health, Religion, Disability, LGBT, Parents & Carers.

Merkle is a place that embraces differences of opinion. To be an advocate for real change we really encourage applications from women, candidates with disabilities and Black, Asian and Minority Ethnic (BAME) candidates as we recognise that these groups are currently underrepresented in our marketing/technology industry.

What we are looking for in you

• Circa 3 years’ media experience ideally in B2B/International, although not essential.  Demand experience a must, exposure to ABM would be beneficial
• Experience using Convertr or similar lead platform would be advantageous
• Good communications/media planning and buying experience
• Exceptional client service experience
• Language skills desirable, although not essential
• Understanding of key research sources and digital tools (e.g. IPSOS IMS, Comscore, Integral, Omniture and Atlas)
• Knowledge of digital and offline media
• High-level proficiency in MS Word, PowerPoint, Excel and Outlook

At the point of application, the candidate must have the legal right to work in the UK as we are unable to sponsor visas as this time.

Merkle does not discriminate against job applicants on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. Experience stipulated in this job description serves as a guide only and all applications will be considered on their merits, irrespective of experience. 

As part of our Diversity and Inclusion agenda, and as an Equal Opportunities employer, if you require reasonable adjustments during the selection process please engage directly with your Recruiter.

Senior Account Manager - Global Commercial - Fishawack Health

The Senior Account Manager is responsible for leading multiple projects autonomously whilst simultaneously contributing to new business opportunities, nurturing the junior account-handling team and getting the best out of the wider team on the project (creative, copywriting, UX, and strategy). 

Within a supportive and friendly team, your day to day activities will be varied spanning strategic planning, creative development, messaging and asset execution. 

Who are Fishawack Health?

Fishawack Health is the leading global commercialisation partner for the modern life sciences era. Powered by a globe-spanning pack of strategic, creative, and scientific experts, we are driven to connect patients and healthcare professionals with the knowledge they need to live better lives.

Our three core operating units—Commercial, Consulting, and Medical Communications—can be leveraged individually but are designed for dynamic collaboration, with expert teams intentionally and uniquely assembled for each project. By bringing together best-in-class capabilities from around the world, we empower our clients—global pharmaceutical, medical device manufacturers, and emerging biotech and healthcare companies—to navigate the most complex of ecosystems while embarking on a faster, more efficient path to developing, launching, and growing their brands and portfolios.

Our internationally recognised, award-winning teams collaborate across operations in the UK (Brighton, London, Manchester, Knutsford, Dublin and Oxford) and USA (Evansville, New York, Philadelphia, Minneapolis, Scottsdale, St. Louis, and San Diego).

What you’ll do

Daily responsibilities

• Provide high quality delivery and a consistent high level of strategic and creative output across the entire account, ensuring the creative concepts and materials produced meet the brief and are free from errors
• Ensure agreed workflow planning and creative briefing procedures are implemented
• Effectively plan and manage resource across your team, anticipating issues and developing appropriate cross-capability solutions
• Financial accountability
• Contribute to strategy reviews on programmes in conjunction with Account Director and Senior Consultant
• Understand the strategic and campaign planning outputs
• Ensure your client is kept up to date on account/project status and lead discussions on new/changed requirements and/or changes to budget and timings.

Professional relationships

• Build on existing client relationships and also identify and forge relationships with new clients
• Proactively support the growth and development of other account handlers within the account team 
• Resolve team issues and conflict in an effective, timely and diplomatic manner demonstrating understanding of all disciplines involved

Knowledge/expertise:

• Maintain a thorough understanding of all relevant codes of practice/legislation governing ethical advertising/media/web-based communication with healthcare professionals, patients and public
• Keep abreast of clinical, regulatory and economic changes that impact your accounts and flag any potential issues appropriately with client and/or account team

About you

Essential

• Previous experience in a client-management role within a healthcare agency setting
• Experience of co-ordinating teams (account, planning, creative, digital, production) to deliver multichannel creative campaigns all the way through from concept development through to tactical delivery
• Comfortable producing costing sheets, managing project budgets and reconciliation
• Awareness of regulatory approval systems (Veeva, iMR preferable)
• Experience in coaching and managing junior account team members

Desired

• Experience of managing agency workflow/projects for a global oncology launch

Reasonable adjustments

We'll consider any reasonable adjustments you'd like us to put in place in the interests of fairness and equal opportunities. 

We encourage all applicants to read our company Privacy Policy before applying to a role.

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Fascinated by the future and captivated by technology?

Smart, driven and want to make a difference in the world?

You’ll fit right in.

Join a diverse team at Visa, where your individuality fits right in. We can provide the opportunity to shape the payments experience globally. Together, let’s transform the way the world pays.

Think you know us?

Our mission is to connect the world through the most innovative, reliable and secure digital payment network that enables individuals, businesses and economies to thrive.

Individuality fuels our brand and our global team – we’re proud that we are a talented team of 15,000 individuals with unique backgrounds, perspectives and experiences. Therefore, we understand that you are much more than your day job. We encourage quality of life outside of the office, whether it’s taking advantage of agile work schedules or our wellness programs, Visa respects and encourages meaningful work/life balance for everyone. In addition, we offer market leading salary and have a fantastic benefits offering.

So, if you’re not satisfied with the status quo, we can satisfy your desire to explore new territory, giving you the runway to really make an impact, whilst connecting you with teams around the world in a truly inclusive culture that celebrates our uniqueness.

If you think you could support Visa as a Senior Account Manager (12 month FTC), we want to hear from you – together, let’s make Visa a great place to work.

What’s it all about?

The Senior Account Manager will be responsible for managing all aspects of the relationship with one of our Signature Clients (Commercial Issuer), understanding their business strategy and sourcing solutions to meet their needs.

This is a strategic position within an established team whose role is to solve client needs by building deep partnerships with the client, identifying opportunities to introduce existing Visa Products and services, and developing new innovative solutions which will improve the payments experience for their customers, delivering growth and revenue.

The Senior Account Manager will be a primary point of customer contact and will own several aspects of the major client relationship, working with the wider team to manage critical scheme and client activities, proactively source new opportunities, and driving account and market planning.

What we expect of you, day to day...

• Lead the relationship with a Signature Visa Commercial Issuer. Work closely with senior executives from the client to identify and deliver opportunities to enhance their business effectiveness and customer offerings
• Use well developed consulting skills to manage the client relationship, ensuring your stakeholders are provided appropriate support from Visa. Support contract negotiations where required.
• Be accountable for prioritising conflicting and competing demand across the business to ensure Visa resources are deployed to maximum effect.  Understand the impact of decisions on the wider Visa/client relationship including Issuing and Acquiring functions
• Work with your clients to identify new and ongoing requirements, introducing existing products and services and identifying new innovative solutions which will enable them to enhance the payment experience for their customers and support growth of their business
• Demonstrate good knowledge of the payments market and Commercial issuing which will enable you to identity new opportunities to provide your client with solutions to grow their business.
• Contribute to the development of innovative solutions and departmental plans. Contribute meaningfully to a high performing, client-centric tea

What we're after...

• Deep knowledge and experience of the payments business
• Previous Account Management expeirence
• Understanding of Commercial Issuing
• Excellent interpersonal skills with the ability to liaise with stakeholders at all levels and build deep positive relationships
• Proven influencing, selling and negotiation skills
• Ability to develop and deliver a client strategy to deepen the relationship with the client and to drive growth and revenue.

Think you have what it takes?

If you are interested in a career that will challenge and inspire you – we’d love to hear from you!

Diversity & Inclusion

Universal acceptance for everyone, everywhere, is not only our brand promise, it’s the foundation of our company culture. We foster a feeling of connectedness in the workplace, support diversity of thought, culture and background, fight for important initiatives like Equal Pay and actively work to eliminate unconscious biases that hold us all back.

By leveraging the diverse backgrounds and perspectives of our worldwide teams, Visa is a better place to work and a better business partner to our clients.

The Role

We are looking for a Senior Account Manager with healthcare marketing understanding to join our dynamic and ambitious health team.

You will be a key point of contact working closely with all internal departments to deliver the innovative, high quality work we’re famous for.  You will be responsible for knowing all work in progress and should become known as the source of all information in regard to projects. You should aim to handle and resolve daily tasks in an efficient manner and with minimum supervision at this level.

Essential Skills/Competencies

• Previous healthcare marketing agency experience
• Previous experience working on digital accounts/projects
• An understanding of web technologies
• Strong experience working on large and fast paced accounts
• Proven track record of developing strong client relationships
• Experience in selling and presenting concepts, technical approaches and estimates
• Strong knowledge of and passion for all things digital and emerging technology
• Excellent communication skills and confident manner
• Impeccable attention to detail
• Strong organisational skills and ability to keep on top of contact reports, status reports, client and meeting management

Us.

• We’re Tribal Health, part of Tribal Worldwide London.
• We create the world’s most loved digital experiences.
• We’re creative people. We’re technology people. We’re strategic people.
• But most of all, we’re people people. We ideate, innovate, learn and iterate.
• A specialist digital agency, we’ve been creating award-winning work for clients like Volkswagen, O2, Morrisons, Guinness, Exxon Mobil and Fitness First for 20 years – and recently we launched Tribal Health with a roster of clients including GSK, Gilead, J&J and Novartis

https://www.tribalworldwide.co.uk/health

You.

• A Tribal person is a blend of passion, dedication and imagination. You think big and you work hard. You can see the whole picture and you care about the details. You want to make work that’s real, connected and great. Come and join us.

Your Benefits

• Competitive Salary
• 25 days holiday per year
• Pension scheme, Life Assurance, Permanent Health Insurance
• Progressive training and development initiatives
• Gym discounts, hobby fund, and lots more benefits to help you achieve a work-life balance

An inclusive culture is at the heart of Tribal Worldwide London

We are a global Tribe and we believe diversity inspires creativity and change.

We welcome and respect diverse perspectives and are stronger for them.

We employ the best minds in our business and strive to ensure our environment is supportive and inclusive for all.

N.B This job description will not form part of the contract of employment unless specified otherwise. Successful applicants will also be asked to confirm their eligibility to work in the UK and provide documentary evidence to support such status.

ApotheCom, an exciting and innovative leader in the field of medical communications, is growing! We are seeking a Senior Account Manager to join our team in London.

Drawn together from various backgrounds including the pharmaceutical industry, research, marketing, medical and regulatory writing, sales, publishing, digital media and design, we have the experience and all-round ability to conceive and deliver the best quality medical communications programs.

Principal role:

Drive the management of the day-to-day aspects of running the programme(s), which will include:

-       contributing to the advance planning of weekly activities

-       setting-up status update meetings (internal and external) and driving the agendas

-       overseeing the development of monthly status reports

-       contributing to the financial aspects of the programme(s)

Assume responsibility for pre-defined programmes and/or elements of programmes and ensure they meet Clients’ marketing and communications needs.

Establish a role as ‘programme champion’ amongst colleagues and Clients.

Assist the Account Director in the following:

Responsible for overall direction and momentum of pre-specified accounts, and all associated programmes.

Ensuring all programmes meet Clients’ marketing and communication needs.

Ensuring programmes reflect the Company’s quality of service provision.

Maximising profitability of programmes, in terms of appropriate use of internal resources (Client Services and Operations), and appropriate billing of fees and costs using Skynet as a monitoring/information tool.

Take on the development of line-reports and programme team members, and for pastoral management of line-reports.

Demonstrate leadership and exemplify Huntsworth Health’s core values of passion, teamwork, integrity and leadership in order for others in the organisation to understand, empathise and adopt these principles fully.

Skills Required:

Team Working

• Work effectively as a team player, delegating to junior members of the team in a way that is motivational and monitor their work on the implementation of projects where appropriate.
• Empower junior team members to achieve agreed personal goals/objectives through the implementation of appropriate programme activities.
• Engender team spirit and take collective responsibility for team successes as well as issues, managing the latter fairly and sensitively with individual team members.
• Ensure Account Directors are kept abreast of relevant developments and Client feedback on projects and across the programme(s), and that advice/input from senior team members is sought as appropriate.
• Help ensure that work is managed appropriately (with team members) to ensure programme profitability in light of fee income.
• Discuss team resource issues with Account Director.

Client / Programme Management

• Establish a position as a key contact with the Client in terms of implementation on specific projects, as appropriate.
• Conduct appropriate Client meetings, which may be in the absence of the Account Director.
• Liaise with the Account Director to manage Clients’ expectations so that unreasonable demands are not agreed to and that any additional work that has not been accounted for within the fee is estimated and billed, as advised by the Account Director.
• Manage project implementation as appropriate to ensure timelines and quality standards are adhered to, and alert the Account Director to potential issues at the earliest opportunity.
• Work with the Account Director to develop appropriate evaluation processes for programmes/tactics for which responsible, and manage their implementation.
• Help ensure appropriate Client contact by junior members of the team on agreed projects.
• Maintain overview of programme and momentum across projects.
• Be vigilant in detecting any potential programme issues, advising the Account Director at the earliest opportunity.
• Maintain an appropriate level of day-to-day contact with the Client and ensure appropriate relationship management strategies are in place.

Financial Management

• Help to estimate fees and costs accurately.
• Ensure familiarity of financial status of programmes at all times and take ownership and accountability for the financial performance of programmes, relative to the resource utilised under the director of the Account Director
• Comply with Company systems, (e.g. completing accurate timesheets and inputting data into Skynet), and start to lead on the analysis and interpretation of such tracking systems.
• Attend monthly billing meetings, ensuring team members contribute to and input into process as appropriate to their level.
• Lead on the negotiation of fees with Clients, with the support/back-up of a member of senior management as appropriate.
• Engender the importance of the programme’s financial performance amongst the team, and ensure that each member completes his or her financial responsibilities in a timely and accurate fashion.
• Develop financial skills/awareness as an individual and across the team.
• Work with the Account Director to help ensure an optimal balance between service levels and revenue on projects for which specifically responsible, and identify and explore any imbalances of fee income versus Company personnel resource.

Creativity

• Distinguish potential ideas from non-starters.
• Demonstrate creative capabilities or ability to facilitate and recognise creative ideas from others.
• Ensure that at all times appropriate effort and commitment has been put into developing creative programmes and concepts