Apex Systems is seeking a Telecom Business Analyst for one of our financial clients in the Kansas City, MO area.

Interested parties may contact Wes at whilfiker@apexsystems.com

Description and Requirements below:

This client is deploying new telecommunications services to over 2000 retail offices.
Responsibilities:
• Utilize MS excel to catalog existing telephone numbers and lines in each office.
• Create excel based databases to provision new telephone numbers
• Manage and track status of new service orders and activations
• Manage and track status of telephone number ports
• Manage and track status of telephone line disconnects
Required skills/experience/education:
•Qualifications:
• Very strong Excel skills
• Experience in the telecommunications industry
• Experience with tele/data service provisioning and deprovisioning
• Highly detail oriented, well organized, and able to coordinate multiple projects simultaneously.
• Strong analytical, problem solving and schedule resolution skills.
• Energetic, motivated, service-oriented, and be able to multitask.
• Excellent listening, oral, and written communication skills

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at

mailTo:employeeservices@apexsystemsinc.com

Our client in the financial banking space is looking for an experienced Sr. Business Analyst for a 6 month contract role. Our client is looking for a candidate that will assist in advancing the Agile methodology along with driving complete deliverables. This is a great opportunity to get involved with a well know local company and grow your analyst skills.

Collaborate with line of business to analyze complex business problems

? Gather data, analyze business and user needs, schedule and facilitate meetings to

establish quality project requirements

? Document and diagram project requirements which support development efforts which

also become essential to knowledge sharing and project turnover efforts

? Lead efforts building Agile User Stories for both Scrum and Kanban teams

? Lead backlog refinement efforts which involves ensuring the backlog contains the

appropriate items which are in alignment with roadmap/release plans, that are prioritized

and ready for Sprint Planning

? Active in identifying and removing impediments

? Conduct post-project lessons learned sessions

? Perform other duties as assigned

•Experience level: Experienced
•Minimum 7 years of experience
•Education: Bachelors

•Business Analysis
•Agile Methodology (7 years of experience is preferred)

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Our IT Senior Business Analyst works with various business partners and IT staff to facilitate requirements gathering, elicit requirements and document requirements. Our IT Senior Business Analyst is an active member on projects and is responsible for delivery of analysis work on assigned projects.
ESSENTIAL FUNCTIONS:
Partners with business units across the organization to identify business needs and solutions.
Responsible for delivery of business-analysis related commitments based on agreed upon project schedule
Rapidly understands and negotiates needs and expectations of multiple stakeholders
Collaborates closely with developers to implement the requirements, provides necessary guidance to testers during QA process
Prepares change requests for review and approval
Elicits and clearly document business and systems requirements defines use cases, functional and non-functional requirements and activity diagrams for both traditional Waterfall and Agile delivery methods
Collaborates with testing teams to ensure traceability to requirements.
Elicits and clearly documents business  and system requirements
Other duties as assigned or as situation dictates.
JOB REQUIREMENTS / KNOWLEDGE, SKILLS & ABILITIES:
Strong written and verbal communication skills including the ability to facilitate working sessions and communicate fluidly across a variety of audiences.
Experience with Insurance integration requirements and standards (e.g., ACORD, Upload, Download)
Can develop integration specifications (e.g., data mapping, XML structure, data type resolution, state management requirements, etc.)
Demonstrated ability to understand customer business needs and translate them into technology requirements.
Proven track record of delivering within deadlines and driving issues to closure
Excellent presentation and facilitation skills, with the ability to interact with various levels of management
Proven analytical and creative problem-solving abilities
3+ years of experience as a Business Analyst
5+ years of experience, in Information Technology discipline..
Experience with variety of development methodologies including Agile, Waterfall and Iterative Kanban
Can develop/write requirements in traditional requirements templates, EPICs, Stories, and Interface definitions
Self- motivated and pro-active
Strong organization skills
Familiar with the Business Analysis Body of Knowledge (BABOK) and its guidelines for accepted practices
PREFERRED, BUT NOT REQUIRED:
Knowledge of Workers Compensation Insurance
Experience with JIRA Issue tracking software for Epic, Story, and Requirements management
Experience with Confluence collaboration

Senior Business Analyst – ITSM / ITIL – 2 Positions

Location: Kansas City, MO

Duration: 6 months with possible contract to hire

Call notes:

Role is primarily on IT processes -  60 % ITIL processes;  30 % soft skills- working with people; 10 % Service Now Reports

Not looking for developers

Need someone with practical experience in IT operations and the given below 10 processes.

Able to write processes from scratch and create process flow

ITIL Certification – nice to have, not a must

Required Skills :

- Complete understanding of ITIL processes

Change Management

CMDB

Incident Management.

Hardware Asset management

Knowledge Management

Problem Management

Release Management

Reporting & KPI Management

Service Request Management

Software Asset Management

- ServiceNow Experience (ability to run reports)

- Soft Skills are required:

- Someone who can coach (not a teacher), being personable and able to build relationships

will consider candidates :

Strong in some of the given processes and have knowledge in others.

less than 3 years in Service now exp (able to run reports)

without IT degree, if they have experience in IT processes

Day-to-day environment:

This is operations. Day to day is mostly process work. Engagement of people who do not adhere to best practices. Running reports out is ServiceNow.

Manager looks for in candidates:

- ITIL/ITSM Process skills.

- Soft skills to work as a team & interact with people.

- ServiceNow skills in reporting.

- Certifications are NOT required

- RELO is NOT offered

Additional Info:

Team Environment- very small. Will work with different departments within client.

Will interact with people not following process, so they must be able to build a partnership with other departments, must help create processes.

People skills are huge! A self-starter that does not need to be micro-managed and can easily engage with others is a necessity.

Job overview:

• Under the leadership of the IT Service Management Director, this role is responsible for the execution of the IT Service Management (ITSM) processes in accordance with the client’s adopted Incident, Problem, Change Management and Asset Process Guidelines. Specializing in Change Management, this role ensures that standardized methods and procedures are used for efficient and prompt handling of all production changes in order to minimize the impact of change upon service quality and service delivery. This role will work closely with key business partners to guide and assist them on processes, while improving Change, Incident, Problem, Asset and Management policies, in accordance with the ITSM Team and the ITIL framework.

The it service management analyst is responsible for:

- Provide oversight around new and existing processes, maintaining and improving ITSM process management policies in alignment with the ITIL framework

- Facilitate and lead ITSM meetings (Change Review Board, Daily Service Review, Major Incident Reviews)

- Reviews incidents, changes, problem tickets to ensure proper process is followed

- Provide guidance and training to support adoption of key ITSM processes (Incident, Problem, and Change Management)

- Maintenance of documentation pertaining to ITSM processes and guidelines

- Identify and develop metrics and reports related to Incident, Problem, and Change Management

- Participate and provide oversight on support needs for new applications and services planned for delivery into client’s Enterprise

- Plan and/or lead specific projects related to ITSM processes

- Assist the ITSM Manager in driving service management best-practice and process standardization across the organization, ensuring consistent end-to-end integration of the ITSM processes and identifying and planning for ITSM process improvement projects

- Lead monthly asset management reconciliation process

Basic Qualifications:

the following is required to be considered for this role:

•  Bachelor’s degree or 4 years of professional work experience.

As an equal opportunity employer, ICONMA prides itself on creating an employment environment that supports and encourages the abilities of all persons regardless of race, color, gender, age, sexual orientation, citizenship, or disability.

Randstad Technologies is seeking an experienced Product Specialist to support products and applications throughout their lifecycle. This is an exciting opportunity to manage tactical execution in a role connecting business operations, technology solutions, and the end-user experience. The role will require someone to interact with the application vendors and internal IT.

Requirements:

•Bachelors of Science in Business, IT or another related field of study, or equivalent experience
•3 years of experience in an application support role (production support, incident management, ticket management)
•2 years of experience in working with third-party vendors

•Manages incident activity to ensure all tickets are being worked and resolved within the correct ticket urgency, proper team assignment, within all SLAs, and updating all relevant incident data within the corresponding ticket. Creates the ticket and troubleshoots, reaching out to IT and vendors as necessary
•Performs root cause analysis and restoration for critical applications and incidents while ensuring all alerts are addressed and escalated correctly
•Creates knowledge management documentation
•Manage production support and act as the SME for assigned applications and products; champion change requests to improve usability and system performance.
•Management of all tickets including Change, Incident, Problem and Request tickets.
•Provide day-to-day vendor relationship support including tracking timely completion of production tickets and adherence to service agreements.
•Follows the plans to maintain system health and work in partnership with delivery teams to obtain necessary details to insure resource availability and task completion.

•Experience level: Experienced
•Minimum 3 years of experience
•Education: Bachelors

•Production Support (3 years of experience is required)
•Incident Management (3 years of experience is required)
•Ticket Management (3 years of experience is required)
•Project Management
•Business Analysis
•application analyst

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.