Our Laboratory is currently seeking a Laboratory Client Services Representative (Lab CSR) to work as a liaison to receive and assist in resolution of concerns of our Clients. Problem-solving and strong investigative skills are required to resolve Client concerns. The Lab CSR will also support internal laboratory clerical operations. A successful candidate must be Client focused, demonstrate strong communication skills, and genuinely empathetic to concerns of our Care Center partners and patients.

Duties and responsibilities:

• Be responsible for handling Care Center inquiries by telephone and by ticket created in the portal regarding status of reports, concerns of service failures and other duties to provide Client satisfaction.
• Triage concerns appropriately based upon laboratory protocol.
• Report laboratory results to Clients using established protocols, document reporting or call history, and maintain appropriate records.
• Provide information to Care Center Clients regarding collection requirements of laboratory testing.
• Assignments may include utilization of Laboratory Information systems for data entry and retrieval of data, billing and previous Client interaction to obtain information and provide excellent Client Services.
• Assist in the creation and distribution of reports from AthenaNet and VitalDx for Quality Assurance tracking.
• Assist in the onboarding process for new Care Centers.
• Contact Clients to resolve routine issues related to patient specimens and result reporting.
• Support laboratory administration and pathologists with clerical or administrative tasks as requested
• Understands, support, complies with company policies, procedures
• Handling inbound Client calls
• Calling Outbound to gather required missing information 
• Reception Desk Coverage as needed. 
• Act as a liaison between the customers and the Laboratories.
• Provide account management for client’s day-to-day operations including visits to care center locations, when necessary
• Provide educational material to the client base
• Resolve any client related issues in a timely manner
• Actively manage all assigned client sites
• Other duties as assigned

Position Requirements:

• High school diploma or equivalent
• Medical/lab experience is preferred as well as coursework in the sciences
• Knowledge of specimen handling and collection requirements, general laboratory workflow and basic medical terminology
• Basic knowledge of ICD-10 and CPT codes is preferred, but not required

Our client, a leader in their industry, is looking for a Customer Service Representative to join their growing team.

Salary/Hourly Rate:

$20hr

Position Overview:

The Customer Service Representative will be responsible for maintaining contact with all customers regarding order status and general questions. The Customer Service Representative will also be responsible for cold-calling prospects through lead generation.

Responsibilities of the Customer Service Representative:

• The Customer Service Representative will support the operations team along with the sales reps
• Maintain direct and indirect contact with all customers
• Provide inquiries on products and services
• Process customer orders
• Cold-call prospects that are generated through leads
• Manage inbound prospect calls and covert them into sales
• Issue quotes
• Record and update database CRM details for every inquiry

Qualifications of the Customer Service Representative:

• 2+ years of Customer Service Experience
• Experience with inside sales and B2B sales required
• Excellent communication skills
• Ability to problem solve
• Solid MS excel experience preferred

Education Requirements:

• High School Diploma/GED or higher

Benefits:

• Atrium Care Package available upon eligibility

The post Customer Service Representative appeared first on Atrium.

US Tech Solutions is seeking a “Customer Service Representative” for a 3+ months/ 13 weeks contract with possible extension position with our client in San Diego, CA

Job Poster: Garima Dubey

Position Purpose:

Responsible for quality communication between client Health Plan and plan members, providers, employer groups, internal departments and external agencies.

• Must be customer focused and maintain a high level of knowledge regarding client’s Health Plan benefits and procedures.
• Uses knowledge and judgment to select appropriate resources for assisting callers.
• Provides information on all aspects of Health Plan benefits, policies, and procedures.
• Responsible for accurate problem solving.
• Researches and resolves concerns.

Skills:   

• Minimum of one year customer service experience.
• Call Center experience preferred.
• Ability to participate in the activities of the customer service area.
• Superior interpersonal skills.
• Knowledge of current matters relating to health maintenance organizations, performance management, and customer satisfaction assessment and delivery.
• Basis computer and writing skills.

CA Certifications and Licensure:

• Medical Office Certification to include Medical Technology, preferred.

Education:         

High School diploma  

About US Tech Solutions:

Your talent, our opportunities - This is the premise behind US Tech Solutions.

You have the skill we have the opportunity. As a team, we work passionately for you to get the right career opportunity across industry verticals and functions. For past sixteen years, leading Global

Companies and Fortune 500 come to us to get the right talent. Whether you want to work as full-time, contractor or part-time, technical or non-technical our talent consultants will connect with the right career opportunity globally.

Connect with our talent team today.

USTECH was founded in 2000 by Manoj Agarwal. Today, we are a global firm offering talent solutions to 150 customers including 20% of Fortune 500 across Financial Services, Healthcare, Life Sciences, Aerospace, Energy, Retail, Telecom, Technology, Manufacturing, and Engineering. We are headquartered in New Jersey with 40 global locations across the USA, Canada, Europe, and India. Deloitte has recognized USTECH as one of the fastest growing private businesses for the past five consecutive years and INC 500 for the past three. We have also been rated “The Top Business in the US" by Diversity Business since 2011. To learn more about how US Tech Solutions visit our website: www.ustechsolutions.com.

“US Tech is an Equal Opportunity Employer" and “US Citizens & all other parties authorized to work in the US are encouraged to apply."

Apply: Interested candidates are requested to send their resume to Garima Dubey at garima.dubey@ustechsolutionsinc.com

Customer Service Representatives needed!

Key Benefit Administrators is now accepting applications for Customer Service Representatives for our call center, located in Fort Mill, SC, adjacent to I-77 South (just outside of Charlotte, NC).

Position Summary:Works with customers to determine the best method to resolve problems and ensure customer satisfaction, while utilizing company policies, processes, and practices. This is a work from home position.

Essential Duties and Responsibilities:

• Accepts incoming calls from customers, in a call center environment, handling each call in a professional manner.
• Provides information to callers, as requested, and coordinates problem resolution with appropriate departments, when required.
• Documents all calls in a clear and professional manner.
• Follows up on outstanding issues, through resolution, advising the caller of the status and final outcome.

Competencies, Knowledge, Skills, and Abilities:

• Problem Solving - Uses intuition, experience, and resources to identify, analyze, and resolve issues in a timely manner; Involves management, where appropriate.
• Accountability - Responds promptly to customer requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others, without interrupting; Flexible, indicated by openness to others' ideas and new processes.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and obtains clarification, when necessary.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Adapts writing style to meet needs; Able to read and interpret written information.
• Teamwork - Balances team and individual responsibilities; Works well in groups and autonomously; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed.
• Ability to multi-task in a fast-paced work environment, meeting established business expectations.
• Strong computer navigation skills.
• Three to five years or more related experience in the medical/insurance field; TPA experience preferred.
• Expectations are that the successful Customer Service Representative will be working from home, subject to meeting all training initiatives, essential job responsibilities, and goals on a consistent basis.
• Flexible work hours will be required; Must be available to work a minimum of one day per week until 7:00PM.
• Perform other work-related duties, as assigned.
• Training will be handled remote via Zoom.

'Please note: Video resumes for the position will not be accepted.'

• Pay is $13/hr following the training period. (Please note that pay includes $2.00 attendance bonus for working 70 hours per pay period.)
• Raises based upon performance 
• Full health benefits after 45 days
• Paid time off after 90 days 
• 401K 
• Tuition reimbursement 
• Direct Deposit (recommended), Paper Payroll Check, or payroll card available. 
• Career Development and Management Training
• Referral Incentive Program
• Travel and Entertainment Discounts

• 6 months of sales experience in a call center or retail environment.
• Must be able to work evenings and weekends.
• Must have ability to work independently and in a team environment.
• Demonstrate strong problem solving skills.
• Maintain data accuracy and performance standards.
• Self-motivated and able to adapt and comprehend changes in business processes or procedures
• Reliable, physical attendance is key to success and necessary to meet objectives.

• Remote interview process
• Personal protective equipment provided or required
• Temperature screenings
• Social distancing guidelines in place
• Virtual meetings
• Sanitizing, disinfecting, or cleaning procedures in place

• Speak and sit for extended periods of time.
• Stand and walk or otherwise traverse occasionally in order to be accessible to the production floor.
• Exert at up to 10 lbs. of force to push, pull or otherwise move objects.
• Carry or lift objects up to 10 lbs.
• Have close visual acuity to perform activities such as: preparing and analyzing data and/or documents; and/or viewing a computer terminal.
• Occasionally bend, reach, kneel, or twist for minimal periods of time.
  

• Competitive compensation and performance bonuses
• A team-oriented environment that promotes camaraderie and unity
• Hands-on training and mentorship
• Handle inbound and outbound calls on a daily basis
• Handle vendors and customers and escalate issues when needed
• Act as backup to the warehouse if needed

Location:

Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative you will work as part of a supportive team to be the face of U-Haul’s exceptional service, ensuring customers get all the help they need on their journeys.

U-Haul Offers Customer Service Representatives:

• Flexible scheduling
• Career stability
• Opportunities for advancement
• Valuable on-the-job training
• Life insurance
• MetLaw Legal program
• MetLife auto and home insurance
• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
• 401k options
• 24-hour physician available for kids
• Community volunteer opportunities

Customer Service Representative Responsibilities:

• Assist customers inside and outside U-Haul Center with U-Haul products & services
• Use smartphone-based U-Scan technology to manage rentals and inventory
• Move and hook up U-Haul trucks and trailers
• Clean and inspect equipment on the lot including checking fluid levels
• Answer questions and educate customers regarding products and services
• Prepare rental invoices and accept equipment returned from rental

Customer Service Representative Minimum Qualifications:

• Valid driver’s license and ability to maintain a good driving record
• High School Diploma or equivalent

Work Environment:

The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes, or irritant chemicals. May be required to use protective clothing, or gear such as masks, goggles, gloves or shields.

Physical Demands:

The work requires some physical exertion such as long periods of remaining stationary, moving around an office and occasionally outdoors, positioning oneself to reach objects at varying heights, and moving equipment weighing a minimum of 50 lbs assisted or unassisted.

AMERCO and its family of companies, including U-Haul, have strived to create a culture of health and wellness. As of February 1, 2020, and consistent with applicable state law, no AMERCO or U-Haul company will hire individuals in states where​ it may lawfully decline to hire individuals who use nicotine products. (Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia and Washington). This policy will not apply to team members hired before February 1, 2020.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.