service specialist jobs

Near london
652Jobs Found

652 jobs found for service specialist jobs Near london

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Customer Support Specialist

HICX Solutions

London
14 days ago
London
14 days ago

HICX is a leading worldwide provider of enterprise SaaS solutions for digital supplier management. Learn more about HICX

We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.

Customer Support Specialist responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software.

Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures

Responsibilities

  • Respond to customer queries in a timely and accurate way, via the help desk tool, email, chat, or phone
  • Identify customer needs and help customers use specific features
  • Manage weekly status calls with our customers
  • Prepare and wrap up quarterly business reviews with customers
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Documentation of customer-specific processes
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Maintain weekly reports on customer inquiries, responses, and feedback so as to develop customer service analytics and trends
  • Gather customer feedback and share with our Product, Sales, and Marketing teams

Requirements

  • Experience as a Customer Support Specialist or similar CS role
  • Worked in the software industry (SAAS)
  • Ability to quickly analyze and understand complex technical issues and break them down into smaller work packages
  • Experience using help desk software (JIRA), documentation tools (Confluence), and other remote support tools
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities
  • Patience when handling tough cases
  • SQL or Postgres skills is a plus
  • BSc in Information Technology or relevant diploma is a plus

This position is currently for remote work but once allowed to return to the office, the chosen applicant will be required to report to our London office during workdays.

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Customer Support Scientist (London)

Web Recruit

London, London
Today
London, London
Today
Customer Support Scientist (London)
Our client is currently looking for experienced and customer-focused individuals to join its Customer Support team based in London. The Customer Support Scientists will offer technical and customer assistance for the Biochip instruments within their Food Diagnostics and Toxicology divisions.
The Role:
- Responsibility for operating mobile testing labs throughout the UK.
- Responsibility for the quality control and release of results on our client’s Vivalytic range of instruments.
- The troubleshooting of COVID-19 related customer queries and the provision of product information and advice.
- The development of a high degree of product knowledge covering all COVID-19 related products.
- The development of a high degree of product knowledge covering all Food and Toxicology product lines.
- Adherence to the company’s positive work environment policies, health and safety procedures, and the maintenance of a safe working environment.
- The performing of instrument installations and end-user training worldwide.
- Troubleshooting of Biochip, Vivalytic, ELISA and RX related customer queries and the provision of product information and advice.
- The development of a high degree of product knowledge covering all Biochip related product groups: ELISA and RX
The Candidate:
Essential:
- A Bachelor’s degree or higher in a Biochemistry, Chemistry, Life Science or Business-related discipline.
- Experience in a COVID-19 testing environment.
- Confidence in liaising with people via telephone, email and in person.
- Previous experience in customer support.
- Laboratory experience.
Desirable:
- Fluency in English
- Thorough knowledge of our client’s products
About Our Client
Our client is passionate about improving global health and saving lives through the development of innovative and pioneering products. Through their commitment and the skill of their people, they have grown to be a world leader in diagnostics for clinical healthcare, toxicology, food security and providing quality solutions to over 145 countries. In order to serve their growing international markets, they require high calibre applicants with scientific, engineering, software and broader business skills – including sales, marketing, logistics, finance and many more.
Central to our client’s ethos is their drive to improve healthcare worldwide and every one of their staff plays a vital role in this aim.
Our client is an Equal Opportunities Employer.
This vacancy is being advertised by Webrecruit Ireland Ltd. The services advertised by Webrecruit Ireland Ltd are those of an Employment Agency.
Other organisations may call this role Customer Support Advisor, Technical Support Advisor, Customer Support Specialist, Product Support Specialist, Biochemistry Graduate, Chemistry Graduate, Immunology Graduate, or Life Sciences Graduate.
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Appointment setter

Mason & Wake Ltd

London, London
Today
London, London
£25k - £45k Per Year
Today
£25k - £45k Per Year

 A fast-growing business that helps recruitment & search business owners generate leads and increase sales. 

The company is looking at recruiting a Top Performing ‘Appointment Setter.’  

This is a home-based role. Smart casual dress code is required as occasionally you may be on camera. We are an inclusive culture that celebrates a diverse workforce. 

Positive reinforcement is also encouraged to promote a strong employee morale. 

For the last 15 years, we have coached thousands of staffing, recruitment and search firms worldwide on how to win more sales with a proven and predictable client attraction system consistently.

 

 Now you have the opportunity to be a part of that and help take us to the next level.

 

Role: APPOINTMENT SETTER

Location: Remote/Home-based

Compensation: Commission only with earning potential up to £28K ($39K) - £40K ($56K) per year. 

 

This is a perfect role for driven individuals committed to getting the best results for the client. You must have experience in connecting with prospects and guiding them to the right solution for them. The good news is you will be coached continuously and trained in improving the results you get.  The workload will be part-time and is on a self-employed basis.

 

The role…

 

Place Outbound Calls

You will receive lists of warm prospects, and you will be responsible for calling these prospects to book a sales meeting for the Sales Advisors. These calls will determine prospective clients' overall interest and eliminate clients who aren't interested. 

 

Social media messaging

You will be responsible for reaching out to warm prospects via LinkedIn, Facebook and text, with the purpose of qualifying and booking meetings.

 

Email Clients

You may also use email to contact prospects, to answer any questions, schedule meetings with Sales Advisors, or reschedule meetings as needed.

 

Keep Accurate Records

When you contact prospective clients and talk to them about the services, you will need to keep accurate records of each conversation. 

 

Essential Experience 

  • Proven experience as an ‘Appointment Setter,’ Sales Representative, Customer service or similar, will be advantageous.
  • Computer literate.
  • Top-notch interpersonal skills.
  • Outstanding listening skills and attention to detail.
  • Excellent phone etiquette.
  • Comfortable on LinkedIn, Facebook and text messaging.
  • Driven with a can-do attitude. 
  • Strong command of English, both written and verbal.
  • Keen on self-improvement and is coachable.

Closes on 2nd March 2021

 

 

 

 

 

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Administrator/Receptionist General Practice

National Health Service

Walthamstow, London
1 day ago
Walthamstow, London
1 day ago

Administrator/Receptionist General Practice

Addison Road Medical Practice

The closing date is 22 March 2021

Job overview

Job Summary

To provide efficient and effective administrative support to the clinical and management Team. - To work in conjunction with all other practice staff to create a good environment for the patients. To carry out all duties in an accurately and in accordance with the Data Protection Act. Perform all duties in accordance with Covid 19 restrictions and practice infection control measures.

Main duties of the job

Principle Responsibilities Customer Care: Greet and receive patients promptly and courteously. Establish patient needs and deal with their requirements effectively. Explain eConsult to patients. Highlight that we are a care navigation practice. Registrations: Reception to assist with new registrations as per practice protocol. Proof of identity and address and residing in practice boundary or within Waltham Forest Borough as per protocol required. Newly registered patient health check appointment with HCA to be booked unless declined by patient.

Reception: Opening of premises and getting surgery ready to receive patients in the morning. Sign in to telephone services during opening times. Reception and waiting room area to be kept tidy at all times. Security checks and lock up of premises at end of evening surgery. Ensure lights and computers switched off.

About us

Addison Road Medical Practice is long established in the village area of Walthamstow. We practice from modern premises in a lift building. The practice provides the NHS contract. 14500 patients are registered at the practice and there is a large administrative and clinical team to support our patients. The practice is both a teaching and training practice. Training and development is encouraged for all staff members. All staff undertake an annual review. There is a weekly clinical meeting and the admin staff meet on monthly basis. There is a health and well-being support specialist attached to the practice. She provides monthly sessions on various topics. EMIS is the clinical system used and training will be provided where required. The practice has a very good reputation locally. The current vacancy has arisen as a member of staff has moved away.

Job description

Job responsibilities

Principle Responsibilities Customer Care: Greet and receive patients promptly and courteously. Establish patient needs and deal with their requirements effectively.Explain eConsult to patients. Highlight that we are a care navigation practice. Registrations: Reception to assist with new registrations as per practice protocol. Proof of identity and address and residing in practice boundary or within Waltham Forest Borough as per protocol required. Newly registered patient health check appointment with HCA to be booked unless declined by patient.

Reception: Opening of premises and getting surgery ready to receive patients in the morning. Sign in to telephone services during opening times. Reception and waiting room area to be kept tidy at all times. Security checks and lock up of premises at end of evening surgery. Ensure lights and computers switched off.

Person Specification

Experience

Essential

  • Experience of working within a nursing team
  • Experience of dealing with vulnerable patients
  • Experience of working in a busy environment.

Qualifications

Essential

  • GCSE grade A to C in English and Maths
  • Customer facing experience desirable.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Tier 2 Certificate of Sponsorship

Applications from job seekers who require Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the Resident Labour Market Test. The UK Visas and Immigration department requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information please visit the UK Visas and Immigration website (opens in a new window). From 6 April 2017, Tier 2 skilled worker applicants, applying for entry clearance into the UK, must present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) will also be subject to this requirement. Guidance can be found here Criminal Records Checks For Overseas Applicants (opens in a new window).

Employer details

Employer name

Addison Road Medical Practice

Address

Comely Bank Clinic

46 Ravenswood Rd

Walthamstow

London

E17 9LY


Employer's website

https://www.addisonroadmedicalpractice.nhs.uk/

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Partner Support Agent (German or French)

Allen Recruitment Consulting

London, London
Today
London, London
Today

Partner Support Agent
Based in London, our client is renowned for their continuing advancements in online technologies that have changed the world. An ambitious, fast paced forward thinking company with very creative culture.
Our client is currently conducting all interviews online and are onboarding all new workers remotely.
They require a Partner Support Agent a minimum of 1-2 years' experience in IT/helpdesk/partner support to join them on an 11 month contract.
Job Reference:BBBH 19171
What does the Ideal Candidate look like?
  • 1-2 years' experience in IT/helpdesk/partner support
  • Experience providing support via chat/e-mail/phone
  • Fluent English + French, German (also could consider Spanish or Italian)
  • Experience working with tickets/troubleshooting

What will a Partner Support Agent do?
  • Log partner requests into internal systems, following up on requests and resolutions, and communicating back to the partners where appropriate.
  • Verification of pages/accounts
  • Hacked accounts, business managers, ad accounts
  • Adding partners to partner portal
  • Impersonations
  • Payment issues
  • Journalism safety issues, harassment, etc
  • Provide day-to-day support to News Partnerships team - with a focus on organizing partners reviews, triaging partner issues and requests, communicating by email, phone and video conference with partners, and tracking ongoing partner activity, communications and programs.
  • Liaise with partner contacts, suppliers, contractors and Facebook staff to organize meetings and events.
  • Use internal systems, such as CRM, to log and track partner activity.
  • Organize and build supportive case study material - get relevant collateral and sign off from partners

Benefits?
  • Competitive Salary, with great onsite benefits including free canteen, unlimited (top class) coffee, tea, soft drinks and much more.
  • Work Laptop, phone (most roles) and latest tools and technologies.
  • State of the art modern office.
  • 25 days annual leave (pro-rata) plus paid bank holidays.
  • Expanding workforce with options for permanent positions and career progress ion for top performers.
  • The experience of working with a company that will make your CV stand out from the crowd.

Still interested in this opportunity?
Submit your CV (in a Microsoft Word format) today!
OR
Perhaps this role didn't fully fit your criteria, not to worry - we have many similar roles advertised on our website - www.allenrec.com
Please don't hesitate to contact any of our team with any questions you may have on Email: or Phone: +443303351710
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Customer Sales Support Advisor / Client Sales Advisor

Harvey and Brockless

London, London
1 day ago
London, London
£20k - £23k Per Year
1 day ago
£20k - £23k Per Year

Job Title: Operations Support Advisor
Location: London, SW8
Salary: £20,000 - £23,000 depending on experience.
Hours: 8.00am -5.00pm
Harvey and Brockless are world leading producer and distributor of speciality foods, working with artisan food producers across the globe. Every day, we supply to a nationwide network of customers from the smallest farm shops, to restaurants and food manufacturers. The product portfolio includes artisan cheeses and dairy, charcuterie, Mediterranean foods, patisserie and other essential ingredients.
Harvey and Brockless is currently looking for enthusiastic Operations Support Advisors to help service their large prestigious customer base. You will work as part of the Operations team providing a faultless supply of service to the customers; assisting with the day to day support of our customers with the field based account management team.
Performance Measures:
  • Completion of tasks promptly and effectively
  • Development of good working relationships with all staff
  • Swift implementation of preventative actions
  • Improving efficiencies

Primary responsibilities include, but are not limited to:
  • Deal with customer complaints efficiently and promptly ensuring all customers are called and informed of what action is taken guaranteeing complete customer satisfaction
  • Answer high number of phone calls and process orders accurately and promptly
  • Log all issues on relevant spreadsheet clearly stating the issue, the action to be taken and the result
  • Communicate any issues will relevant departments/colleague.
  • Organise Third Party deliveries
  • Run various daily customer reports report and liaise accordingly with the clients including all pricing requests
  • Check outstanding order report regularly and investigate why orders have not been invoiced and ensure completion of these orders
  • Be point of contact for a number of our prestigious accounts and to take responsibility to complete all requests
  • Understand the business and continue to obtain knowledge of the Company, products, and customers
  • Answering calls and taking orders; contributing to meeting the missed calls target of 5% or less
  • Be a team player by helping and assisting colleagues and sharing acquired knowledge
  • Assist to ensure all responsibilities of team are completed daily
  • Cover colleague absence
  • Be proactive with departmental issues and contribute to finding a resolution
  • Adhoc tasks and reasonable requests as and when required

Health and Safety:
  • To work in accordance with the company Health & Safety policy
  • To ensure the staff understand, and comply with, their responsibilities under the company Health & Safety at Work policy

Security:
  • To take reasonable precautions to protect the Company's property
  • To challenge any unauthorised personnel on the premises
  • To report and investigate any incident of theft

Please click the APPLY button to send your role CV for this role.
Candidates with experience off, Sales Support Executive, Customer Sales Support, Business Sales Advisor, Client Service Advisor, Sales Advisor, Business Support Executive, Client Support also be considered for this role.
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Service Support Advisor

Hot Recruitment

London, London
Today
London, London
£28.5k - £34.5k Per Year
Today
£28.5k - £34.5k Per Year

Our client is one of the world’s most iconic automotive brands, and they are seeking a Service Support Advisor to join their prestigious West London car dealership.
The Role
As Service Support Advisor, you will provide customers with a consultative booking service for the maintenance and/or repair of their vehicle, whilst ensuring the workshop is loaded in such a manner that ensures efficient utilisation of available capacity.
Your responsibilities will include:

•Answering all inbound customer booking communications by phone, email and web enquiries
•Ensuring customer details are confirmed and updated accurately
•Listening to customer's description of symptoms, clarifying the description of problems and advising accordingly
•Determining services needed, processing customer vehicles for service and repair
•Advising customers of potential work required (including warranty/recall campaigns), providing a quotation and documenting all details
•Booking vehicles into the Centre and providing booking confirmations to customers
•Determining and arranging alternative transport requirements for customers
•Contacting customers to re-engage them with products and services relevant to their vehicle
•Managing “walk in” customers through the customer journey from booking to completion

You will also provide cover for Service Advisors as required, for example, during peak periods and holidays. This will include:

•Conducting technical visual inspections, checking vehicle maintenance records and examining service schedules
•Conducting pre-booking calls to meet customer expectation
•Ensuring all keys to vehicles on site are processed through the ‘etag’ system
•Preparing service and repair estimates as per manufacturer labour operations, advising on routine maintenance / repair services required
•Advising customers on required vital jobs, providing detailed explanation and technical justification Securing future business by following up on work advised but not undertaken
•Raising orders for parts identified
•Identifying and sell value added services and accessories as required
•Assist with planning and communicating the allocation of work to Service Technicians
•Regularly following up on the progress of the customer’s vehicle and ensuring the customer is updated appropriately
•Tracking the vehicle through the workshop, remaining in constant communication with the customer during the repair process and ensuring delivery of the vehicle at the promised time
•Preparing invoices from the technical ‘write up’ and visual health check report and taking payment from customers
•Conducting post service follow ups to ensure customer satisfaction
•Resolving customer complaints and ensuring customer has positive ownership experience by interpreting customer concerns and comments

About You
For the role of Service Support Advisor, you will need to have:

•Previous experience within the motor trade / automotive industry
•Excellent communication skills and passionate about providing exceptional customer service
•Strong attention to detail, with good organisational and time management skills

Rewards
As Service Support Advisor, you will work from 8am to 6pm Monday to Friday with a 1-hour lunch, and 1 in 4 Saturdays from 8am to 1pm.
There is also a fantastic package on offer:

•Basic salary circa £28,500 per annum
•OTE bonus of £500 per month
•25 days holiday per year plus bank holidays
•Private Medical
•Option of a VW Vehicle at preferential rates
•DC Pension Scheme
•Life Assurance


How to Apply
Please note that eRecruitSmart is a Recruitment Agent and not a direct employer.  Your CV will be sent to the Hiring Manager at the company who is responsible for the vacancy that you have applied to.  Please only apply if you consent to these terms.
You must have eligibility to work in the UK. Please note, only suitable applicants will be contacted.  If your address and contact details are not on your CV, you will not be considered.
We look forward to hearing from you!
Automotive, aftersales, car, motor, service advisor, customer, service, administrator, support,

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Client Services Specialists

IFS

Staines-upon-Thames, EN
12 days ago
Staines-upon-Thames, EN
12 days ago
Company Description

IFS develops and delivers enterprise software for customers around the world who manufacture and distribute goods, build and maintain assets, and manage service-focused operations. 

The industry expertise of our people and solutions, together with a commitment to delivering value to every one of our customers, has made IFS a recognized leader and the most recommended supplier in our sector.

Our team of 4,000 employees and growing ecosystem of partners support more than 10,000 customers around the world challenge the status quo and realize their competitive advantage. Learn more about how our enterprise software solutions can help your business today at ifs.com.

IFS develops and delivers enterprise software for customers around the world who manufacture and distribute goods, build and maintain assets, and manage service-focused operations. The industry expertise of our people and solutions, together with a commitment to delivering value to every one of our customers, has made IFS a recognized leader and the most recommended supplier in our sector. Our team of 4,000 employees and growing ecosystem of partners support more than 10,000 customers around the world challenge the status quo and realize their competitive advantage. Learn more about how our enterprise software solutions can help your business today at ifs.com.

Job Description

The Client Services Specialists are a key partner to our Client Services Managers and have deep specialist knowledge to help to position the right services to deliver outcomes across a Customers lifecycle. This role, Client Services Specialist, has a specific sub-set of the Services Portfolio in their kitbag and are responsible for the integrity of how our Portfolio of offerings is taken to market and applied in practice with Customers. This role is part of a global team and will be primarily focused on one of the following specialist topics for relevant sales cases:

  • Cloud Specialist
  • Sizing, scoping and positioning of our Cloud offerings
  • Maintenance Specialist
  • Positioning the correct level of Support (Gold/Platinum) and providing expertise to move Customers from legacy agreements to our new standard agreements
  • Product-focused Project Specialist
  • Expert support for sizing, scoping and positioning implementations and upgrades for one of our core product areas: IFS Cloud, Service Management (FSM/Astea/PSO/CE), A&D
  • Lifecycle Engagements (Select & Success)
  • Positioning, sizing and scoping support for our higher tier service engagements. Collaborate with Customer Success team to build a long-term Customer Success Plan and ensure that the relevant service offerings are included in the plan e.g. AMS, Value Assurance, Enhancement Management, Safeguarding etc.
  • Academy
  • Expert support for positioning and sizing a professional set of enablement services to our Customers.
  • Partner
  • Dedicated to support Partner-led engagements with the correct IFS Services offerings. Must provide deep knowledge and expertise for how IFS deliver maximum value with our Partners while effectively mitigating any risk. Must collaborate closely with our Alliances and Channel teams.

While all Client Services Specialists work under the direction of the Client Services Managers - who owns the Services Sales engagement - there is the explicit need to think creatively and critically to drive the best long-term results for the Customer. Across all specializations, the Client Services Specialists must take a holistic Customer centric view to provide professional recommendations and support which requires a good understanding across the Portfolio.

ESSENTIAL DUTIES AND ACCOUNTABILITIES

The objective of the Services Sales Support team is to support the Sales, Success and Partner teams in maximizing our ability to sell IFS services to our customers and Partners in a consistent way throughout the lifecycle and secure that we:
Drive the transition to a primarily recurring revenue model in Services.

  • Sell Services based on our Global Service Portfolio
  • Propose the right level of engagement for each customer
  • Use global standard templates, tools and agreements
  • Scope and estimate to secure a predictable and profitable business for IFS
  • Offers Services and solutions that the delivery teams can deliver and achieve agreed value

It is critically important the Client Services Specialists provide comprehensive, business contextualized and accurate information to support the sales cycle in a timely manner.
To achieve this, we need a well-defined Engagement model and global Services Sales Processes that are scalable and support all opportunities with consistent, timely and accurate services sales content.


The Client Services Specialists have the following responsibilities:

  • Supports the Client Services Managers with offering specific qualifying, positioning, value identification, scoping, proposals, contracts and setting up lifetime value engagements for our Customer Services Portfolio.
  • Work collaboratively in pursuit-based teams led by Client Services Managers to effectively position the relevant offerings.
  • Responsible for driving both short term and long-term revenue realization targets and objectives for the offering area.
  • To run periodic campaigns to raise awareness and customer success stories for the relevant offerings.
  • Provide regular feedback to Solutioning Centre on service offerings based on services sales engagement (evolving market needs) with prospects and customers. Where necessary may be required to support short-term activities to release new services (Menu Cards).
Qualifications

Essential:
▪ 5 years of experience in a customer facing role
▪ Proficiency in English Language and local language.
▪ Strong verbal and written communication and strategic planning skills
▪ Comfortable working across multiple functions and geographical locations in a deadline-driven environment.
▪ Open for travelling as required.


Desirable:
▪ Experience in building relationship with C-Level.
▪ Prior experience in similar or sales role


Additional Information

A Client Services Specialist enjoys the challenge of being the key driver, influencer, engager and motivator in Services Sales cycles, while governing both short and long terms revenue realization objectives along with set KPI’s for a designated territory.

  • Be open for inputs from Customer Success function, architect team and sales regarding services portfolio.
  • Remain familiar and up to date with all aspects of the Services portfolio and be able to position and sell successfully.
  • Ability to operate in a fast-paced, decentralized, geographically and culturally diverse teams.
  • Self-driven and proactive in nature.
  • Must live the IFS Values
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UK Customer Support Specialist

Everlaw

London
14 days ago
London
14 days ago
Everlaw is looking for a highly motivated Customer Support Specialist to join our Customer Support team. As a Customer Support Specialist, you’ll greatly impact the day-to-day experience of our clients. You’ll be the first line of contact for our customers, ensuring that all clients are successful and delighted by their Everlaw experience. You’ll be responsible for answering client questions, teaching product functionality and troubleshooting technical issues via phone and email. Your work will matter-- the exceptional service you provide directly impacts the success of the legal teams at law firms, corporations, government agencies, and nonprofit organizations who collaborate on our platform every day to discover truth and promote justice.  At Everlaw, our mission is to promote justice by illuminating truth. Our company culture is open and democratic and we’re committed to the professional growth of our team members, offering an annual learning and development stipend and regular check-ins with managers regarding career goals. If you’re looking for a place that values passion, integrity, thinking big, and a desire to learn, we’d love to hear from you! Think you’re missing some of the skills and are hesitant to apply? We do not believe in the ‘perfect’ candidate and encourage you to apply if you feel you can bring value to our team.  This is a full-time on-site position located in London. The working hours are Monday - Friday 9:00am - 6:00pm GMT. About Everlaw We help law firms, government agencies, and corporations sift through millions of documents of evidence in big lawsuits and investigations to find the proverbial smoking gun (or needle in the haystack -- pick your metaphor). It's a multi-billion dollar space typically dominated by service-oriented vendors, and we're coming at it with cutting-edge technology and elegant design. It's working, and we've been growing very rapidly: we host scores of terabytes of data and work with all 50 state Attorneys General and hundreds of law firms on some of the most high-profile cases litigated today.  If you’re looking for an open, democratic company culture that values passion, integrity, and a desire to learn, we want to hear from you. Everlaw is an equal opportunity employer. We pride ourselves on having a diverse workforce and we do not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We respect the gender, gender identity and gender expression of our applicants and employees, and we honor requests for preferred pronouns. It is our policy to comply with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity. By submitting your application, you acknowledge and agree to Everlaw processing your personal data. For more information about Everlaw's internal governance structure in light of the General Data Protection Regulation (GDPR) and how information is collected, used, stored, and disclosed by Everlaw, please see our Privacy Notice.
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UK Customer Support Specialist

Everlaw

London, London
25 days ago
London, London
25 days ago
Everlaw is looking for a highly motivated Customer Support Specialist to join our Customer Support team. As a Customer Support Specialist, you’ll greatly impact the day-to-day experience of our clients. You’ll be the first line of contact for our customers, ensuring that all clients are successful and delighted by their Everlaw experience. You’ll be responsible for answering client questions, teaching product functionality and troubleshooting technical issues via phone and email. Your work will matter-- the exceptional service you provide directly impacts the success of the legal teams at law firms, corporations, government agencies, and nonprofit organizations who collaborate on our platform every day to discover truth and promote justice. 

At Everlaw, our mission is to promote justice by illuminating truth. Our company culture is open and democratic and we’re committed to the professional growth of our team members, offering an annual learning and development stipend and regular check-ins with managers regarding career goals. If you’re looking for a place that values passion, integrity, thinking big, and a desire to learn, we’d love to hear from you! Think you’re missing some of the skills and are hesitant to apply? We do not believe in the ‘perfect’ candidate and encourage you to apply if you feel you can bring value to our team. 

This is a full-time on-site position located in London. The working hours are Monday - Friday 9:00am - 6:00pm GMT.

Posted

14 days ago

Description

HICX is a leading worldwide provider of enterprise SaaS solutions for digital supplier management. Learn more about HICX

We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.

Customer Support Specialist responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software.

Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures

Responsibilities

  • Respond to customer queries in a timely and accurate way, via the help desk tool, email, chat, or phone
  • Identify customer needs and help customers use specific features
  • Manage weekly status calls with our customers
  • Prepare and wrap up quarterly business reviews with customers
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Documentation of customer-specific processes
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Maintain weekly reports on customer inquiries, responses, and feedback so as to develop customer service analytics and trends
  • Gather customer feedback and share with our Product, Sales, and Marketing teams

Requirements

  • Experience as a Customer Support Specialist or similar CS role
  • Worked in the software industry (SAAS)
  • Ability to quickly analyze and understand complex technical issues and break them down into smaller work packages
  • Experience using help desk software (JIRA), documentation tools (Confluence), and other remote support tools
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities
  • Patience when handling tough cases
  • SQL or Postgres skills is a plus
  • BSc in Information Technology or relevant diploma is a plus

This position is currently for remote work but once allowed to return to the office, the chosen applicant will be required to report to our London office during workdays.

Source: HICX Solutions