A fast-growing business that helps recruitment & search business owners generate leads and increase sales. 

The company is looking at recruiting a Top Performing ‘Appointment Setter.’  

This is a home-based role. Smart casual dress code is required as occasionally you may be on camera. We are an inclusive culture that celebrates a diverse workforce. 

Positive reinforcement is also encouraged to promote a strong employee morale. 

For the last 15 years, we have coached thousands of staffing, recruitment and search firms worldwide on how to win more sales with a proven and predictable client attraction system consistently.

 Now you have the opportunity to be a part of that and help take us to the next level.

Role: APPOINTMENT SETTER

Location: Remote/Home-based

Compensation: Commission only with earning potential up to £28K ($39K) - £40K ($56K) per year. 

This is a perfect role for driven individuals committed to getting the best results for the client. You must have experience in connecting with prospects and guiding them to the right solution for them. The good news is you will be coached continuously and trained in improving the results you get.  The workload will be part-time and is on a self-employed basis.

The role…

Place Outbound Calls

You will receive lists of warm prospects, and you will be responsible for calling these prospects to book a sales meeting for the Sales Advisors. These calls will determine prospective clients' overall interest and eliminate clients who aren't interested. 

Social media messaging

You will be responsible for reaching out to warm prospects via LinkedIn, Facebook and text, with the purpose of qualifying and booking meetings.

Email Clients

You may also use email to contact prospects, to answer any questions, schedule meetings with Sales Advisors, or reschedule meetings as needed.

Keep Accurate Records

When you contact prospective clients and talk to them about the services, you will need to keep accurate records of each conversation. 

Essential Experience 

• Proven experience as an ‘Appointment Setter,’ Sales Representative, Customer service or similar, will be advantageous.
• Computer literate.
• Top-notch interpersonal skills.
• Outstanding listening skills and attention to detail.
• Excellent phone etiquette.
• Comfortable on LinkedIn, Facebook and text messaging.
• Driven with a can-do attitude. 
• Strong command of English, both written and verbal.
• Keen on self-improvement and is coachable.

Closes on 2^nd March 2021

• 1-2 years' experience in IT/helpdesk/partner support
• Experience providing support via chat/e-mail/phone
• Fluent English + French, German (also could consider Spanish or Italian)
• Experience working with tickets/troubleshooting

• Log partner requests into internal systems, following up on requests and resolutions, and communicating back to the partners where appropriate.
• Verification of pages/accounts
• Hacked accounts, business managers, ad accounts
• Adding partners to partner portal
• Impersonations
• Payment issues
• Journalism safety issues, harassment, etc
• Provide day-to-day support to News Partnerships team - with a focus on organizing partners reviews, triaging partner issues and requests, communicating by email, phone and video conference with partners, and tracking ongoing partner activity, communications and programs.
• Liaise with partner contacts, suppliers, contractors and Facebook staff to organize meetings and events.
• Use internal systems, such as CRM, to log and track partner activity.
• Organize and build supportive case study material - get relevant collateral and sign off from partners

• Competitive Salary, with great onsite benefits including free canteen, unlimited (top class) coffee, tea, soft drinks and much more.
• Work Laptop, phone (most roles) and latest tools and technologies.
• State of the art modern office.
• 25 days annual leave (pro-rata) plus paid bank holidays.
• Expanding workforce with options for permanent positions and career progress ion for top performers.
• The experience of working with a company that will make your CV stand out from the crowd.

• Completion of tasks promptly and effectively
• Development of good working relationships with all staff
• Swift implementation of preventative actions
• Improving efficiencies

• Deal with customer complaints efficiently and promptly ensuring all customers are called and informed of what action is taken guaranteeing complete customer satisfaction
• Answer high number of phone calls and process orders accurately and promptly
• Log all issues on relevant spreadsheet clearly stating the issue, the action to be taken and the result
• Communicate any issues will relevant departments/colleague.
• Organise Third Party deliveries
• Run various daily customer reports report and liaise accordingly with the clients including all pricing requests
• Check outstanding order report regularly and investigate why orders have not been invoiced and ensure completion of these orders
• Be point of contact for a number of our prestigious accounts and to take responsibility to complete all requests
• Understand the business and continue to obtain knowledge of the Company, products, and customers
• Answering calls and taking orders; contributing to meeting the missed calls target of 5% or less
• Be a team player by helping and assisting colleagues and sharing acquired knowledge
• Assist to ensure all responsibilities of team are completed daily
• Cover colleague absence
• Be proactive with departmental issues and contribute to finding a resolution
• Adhoc tasks and reasonable requests as and when required

• To work in accordance with the company Health & Safety policy
• To ensure the staff understand, and comply with, their responsibilities under the company Health & Safety at Work policy

• To take reasonable precautions to protect the Company's property
• To challenge any unauthorised personnel on the premises
• To report and investigate any incident of theft

Our client is one of the world’s most iconic automotive brands, and they are seeking a Service Support Advisor to join their prestigious West London car dealership.
The Role
As Service Support Advisor, you will provide customers with a consultative booking service for the maintenance and/or repair of their vehicle, whilst ensuring the workshop is loaded in such a manner that ensures efficient utilisation of available capacity.
Your responsibilities will include:

•Answering all inbound customer booking communications by phone, email and web enquiries
•Ensuring customer details are confirmed and updated accurately
•Listening to customer's description of symptoms, clarifying the description of problems and advising accordingly
•Determining services needed, processing customer vehicles for service and repair
•Advising customers of potential work required (including warranty/recall campaigns), providing a quotation and documenting all details
•Booking vehicles into the Centre and providing booking confirmations to customers
•Determining and arranging alternative transport requirements for customers
•Contacting customers to re-engage them with products and services relevant to their vehicle
•Managing “walk in” customers through the customer journey from booking to completion

You will also provide cover for Service Advisors as required, for example, during peak periods and holidays. This will include:

•Conducting technical visual inspections, checking vehicle maintenance records and examining service schedules
•Conducting pre-booking calls to meet customer expectation
•Ensuring all keys to vehicles on site are processed through the ‘etag’ system
•Preparing service and repair estimates as per manufacturer labour operations, advising on routine maintenance / repair services required
•Advising customers on required vital jobs, providing detailed explanation and technical justification Securing future business by following up on work advised but not undertaken
•Raising orders for parts identified
•Identifying and sell value added services and accessories as required
•Assist with planning and communicating the allocation of work to Service Technicians
•Regularly following up on the progress of the customer’s vehicle and ensuring the customer is updated appropriately
•Tracking the vehicle through the workshop, remaining in constant communication with the customer during the repair process and ensuring delivery of the vehicle at the promised time
•Preparing invoices from the technical ‘write up’ and visual health check report and taking payment from customers
•Conducting post service follow ups to ensure customer satisfaction
•Resolving customer complaints and ensuring customer has positive ownership experience by interpreting customer concerns and comments

About You
For the role of Service Support Advisor, you will need to have:

•Previous experience within the motor trade / automotive industry
•Excellent communication skills and passionate about providing exceptional customer service
•Strong attention to detail, with good organisational and time management skills

Rewards
As Service Support Advisor, you will work from 8am to 6pm Monday to Friday with a 1-hour lunch, and 1 in 4 Saturdays from 8am to 1pm.
There is also a fantastic package on offer:

•Basic salary circa £28,500 per annum
•OTE bonus of £500 per month
•25 days holiday per year plus bank holidays
•Private Medical
•Option of a VW Vehicle at preferential rates
•DC Pension Scheme
•Life Assurance

How to Apply
Please note that eRecruitSmart is a Recruitment Agent and not a direct employer.  Your CV will be sent to the Hiring Manager at the company who is responsible for the vacancy that you have applied to.  Please only apply if you consent to these terms.
You must have eligibility to work in the UK. Please note, only suitable applicants will be contacted.  If your address and contact details are not on your CV, you will not be considered.
We look forward to hearing from you!
Automotive, aftersales, car, motor, service advisor, customer, service, administrator, support,

IFS develops and delivers enterprise software for customers around the world who manufacture and distribute goods, build and maintain assets, and manage service-focused operations. 

The industry expertise of our people and solutions, together with a commitment to delivering value to every one of our customers, has made IFS a recognized leader and the most recommended supplier in our sector.

Our team of 4,000 employees and growing ecosystem of partners support more than 10,000 customers around the world challenge the status quo and realize their competitive advantage. Learn more about how our enterprise software solutions can help your business today at ifs.com.

IFS develops and delivers enterprise software for customers around the world who manufacture and distribute goods, build and maintain assets, and manage service-focused operations. The industry expertise of our people and solutions, together with a commitment to delivering value to every one of our customers, has made IFS a recognized leader and the most recommended supplier in our sector. Our team of 4,000 employees and growing ecosystem of partners support more than 10,000 customers around the world challenge the status quo and realize their competitive advantage. Learn more about how our enterprise software solutions can help your business today at ifs.com.

The Client Services Specialists are a key partner to our Client Services Managers and have deep specialist knowledge to help to position the right services to deliver outcomes across a Customers lifecycle. This role, Client Services Specialist, has a specific sub-set of the Services Portfolio in their kitbag and are responsible for the integrity of how our Portfolio of offerings is taken to market and applied in practice with Customers. This role is part of a global team and will be primarily focused on one of the following specialist topics for relevant sales cases:

• Cloud Specialist
• Sizing, scoping and positioning of our Cloud offerings
• Maintenance Specialist
• Positioning the correct level of Support (Gold/Platinum) and providing expertise to move Customers from legacy agreements to our new standard agreements
• Product-focused Project Specialist
• Expert support for sizing, scoping and positioning implementations and upgrades for one of our core product areas: IFS Cloud, Service Management (FSM/Astea/PSO/CE), A&D
• Lifecycle Engagements (Select & Success)
• Positioning, sizing and scoping support for our higher tier service engagements. Collaborate with Customer Success team to build a long-term Customer Success Plan and ensure that the relevant service offerings are included in the plan e.g. AMS, Value Assurance, Enhancement Management, Safeguarding etc.
• Academy
• Expert support for positioning and sizing a professional set of enablement services to our Customers.
• Partner
• Dedicated to support Partner-led engagements with the correct IFS Services offerings. Must provide deep knowledge and expertise for how IFS deliver maximum value with our Partners while effectively mitigating any risk. Must collaborate closely with our Alliances and Channel teams.

While all Client Services Specialists work under the direction of the Client Services Managers - who owns the Services Sales engagement - there is the explicit need to think creatively and critically to drive the best long-term results for the Customer. Across all specializations, the Client Services Specialists must take a holistic Customer centric view to provide professional recommendations and support which requires a good understanding across the Portfolio.

ESSENTIAL DUTIES AND ACCOUNTABILITIES

The objective of the Services Sales Support team is to support the Sales, Success and Partner teams in maximizing our ability to sell IFS services to our customers and Partners in a consistent way throughout the lifecycle and secure that we:
Drive the transition to a primarily recurring revenue model in Services.

• Sell Services based on our Global Service Portfolio
• Propose the right level of engagement for each customer
• Use global standard templates, tools and agreements
• Scope and estimate to secure a predictable and profitable business for IFS
• Offers Services and solutions that the delivery teams can deliver and achieve agreed value

It is critically important the Client Services Specialists provide comprehensive, business contextualized and accurate information to support the sales cycle in a timely manner.
To achieve this, we need a well-defined Engagement model and global Services Sales Processes that are scalable and support all opportunities with consistent, timely and accurate services sales content.

The Client Services Specialists have the following responsibilities:

• Supports the Client Services Managers with offering specific qualifying, positioning, value identification, scoping, proposals, contracts and setting up lifetime value engagements for our Customer Services Portfolio.
• Work collaboratively in pursuit-based teams led by Client Services Managers to effectively position the relevant offerings.
• Responsible for driving both short term and long-term revenue realization targets and objectives for the offering area.
• To run periodic campaigns to raise awareness and customer success stories for the relevant offerings.
• Provide regular feedback to Solutioning Centre on service offerings based on services sales engagement (evolving market needs) with prospects and customers. Where necessary may be required to support short-term activities to release new services (Menu Cards).

Essential:
▪ 5 years of experience in a customer facing role
▪ Proficiency in English Language and local language.
▪ Strong verbal and written communication and strategic planning skills
▪ Comfortable working across multiple functions and geographical locations in a deadline-driven environment.
▪ Open for travelling as required.

Desirable:
▪ Experience in building relationship with C-Level.
▪ Prior experience in similar or sales role

A Client Services Specialist enjoys the challenge of being the key driver, influencer, engager and motivator in Services Sales cycles, while governing both short and long terms revenue realization objectives along with set KPI’s for a designated territory.

• Be open for inputs from Customer Success function, architect team and sales regarding services portfolio.
• Remain familiar and up to date with all aspects of the Services portfolio and be able to position and sell successfully.
• Ability to operate in a fast-paced, decentralized, geographically and culturally diverse teams.
• Self-driven and proactive in nature.
• Must live the IFS Values