service specialist jobs

Near north west
191Jobs Found

191 jobs found for service specialist jobs Near north west

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Branch Support Specialist (Customer Service)

Apria

Wichita, KS
13 days ago
Wichita, KS
13 days ago
Job Summary

Apria Healthcare’s mission is to improve the quality of life for our patients at home. We are looking for empathetic, thoughtful and compassionate people, to meet the needs of our patients.   Already an industry leader in healthcare services, we provide home respiratory services and select medical equipment to help our patients sleep better, breathe better, heal faster, and thrive longer.

 

JOB SUMMARY

This role is responsible for supporting daily operations of the local branch office and delivering customer happiness through effective communication, problem solving, and efficient processes.  This role is not eligible for telecommuting.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Answer incoming patient and referral source calls received at the local branch related to new orders, and ongoing patient service needs such as troubleshooting, order status and other general inquiries.
  • Complete outbound calls to patient and referral sources regarding order receipt confirmation, documentation requirements, insurance benefits, patient scheduling, order status and patient Wellness Calls.
  • Review incoming faxed orders and determine action to be taken.
  • Collaborate with back-office qualification teams to facilitate timely processing of orders.
  • Partners with Sales team to obtain complete and accurate documentation based on payor and other regulatory requirements.
  • Greets and supports walk in customers.
  • May assist with coordination of patient Positive Airway Pressure (PAP) classes, including assembly of paperwork instructions and other non-licensed activities as defined by policy.
  • May conduct downloads of recording devices such as apnea monitors, oximeters, CPAP devices, and other respiratory equipment as directed.
  • Handle requests for audit and documentation purposes.
  • Collect payment and billing information as needed.
  • Order inventory or office supplies.
  • Performs other duties as required.

 SUPERVISORY RESPONSIBILITIES

  • N/A

Minimum Required Qualifications

MINIMUM REQUIRED QUALIFICATIONS

 

Education and/or Experience

  • Education or experience equivalent to a high school diploma is required.
  • At least two years related experience in an office environment is preferred.

 Certificates, Licenses, Registrations or Professional Designations

  • N/A

 SKILLS, KNOWLEDGE AND ABILITIES

  • Good organizational skills.
  • Strong customer relations and problem-solving abilities.
  • Strong phone skills.
  • Strong interpersonal and teamwork skills.
  • Ability to multi-task effectively.
  • Ability to communicate effectively in person, on the phone and electronically.
  • If participating in coordination, delivery, function testing or downloads of respiratory equipment, all applicable competency testing must be completed prior to conducting those activities.

 Computer Skills

  • Microsoft Office programs.
  • Basic printing/faxing/scanning.

 Language Skills

  • English (reading, writing, verbal).

 Mathematical Skills

  • Basic Math Skills

 PHYSICAL DEMANDS

This is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus.  It also may require occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, walking, bending, stooping, and reaching above the shoulder. This position also may require the occasional lifting of equipment up to 50 lbs.

 

OTHER INFORMATION

The essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. The inclusion or omission of a specific duty or physical requirement is, therefore, not determinative of whether that function is essential to a specific individual’s position. Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform essential functions.


Benefits

Comprehensive benefits package offered for eligible employees:

  • Competitive salary
  • Medical, Dental and Vision
  • Healthcare Flexible Spending Accounts and Healthcare Savings Accounts
  • Life, AD&D and Disability Insurance
  • Paid Time Off, including Vacation, Personal Time, Paid Sick Leave & Paid Holidays
  • 401K Savings Plan (available immediately)
  • Educational Assistance
  • Employee Referral Reward Program
  • Employee Discount Programs
  • Company Paid Employee Assistance Plan (available immediately)
  • We recognize our veterans by offering a company paid day off for Veterans Day
  • Career Advancement/ Development Opportunities

Compensation
  • Compensation is commensurate with experience
  • Annual compensation is based on a 40 hour week

EEO Statement

As an EOE/AA employer, Apria Healthcare is committed to providing all applicants and employees with equal access to employment opportunities, regardless of sex, race, age, color, national origin, disability, pregnancy, religion, genetic information, sexual orientation, transgender status, gender identity, marital status, veteran status, or any other characteristic protected by federal, state, or local law.  Apria Healthcare shall abide by the requirements of 41 CFR 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and individuals with disabilities. AA/EOE, M/F/Disability and Vet

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New Path for Customer Service Reps

Bankers Life

Wichita, KS
30+ days ago
Wichita, KS
30+ days ago

New Path for Customer Service Reps

Bankers Life is recruiting dynamic and dedicated insurance sales professionals to meet the demand of our rapidly growing market. Take advantage of our remote training and interview process today!

We are looking for individuals who are self-motivated, persistent, and can communicate confidently with a strong customer service mindset. Our agents focus on providing the best customer service experience as they help their clients navigate through the insurance and retirement planning process. We offer award-winning training on insurance education and sales techniques that in combination with your current skill set will put you on the fast track to a successful sales career.

 Performance based incentives on top of your earned commission include:

  • Agent Accelerator Program: Earn up to $12,000 in bonuses your first year
  • Quarterly Bonuses: Earn up to $60,000 in bonuses per quarter
  • Health Benefits: Earn up to $2,400 in your first year and $6,000 in the following years
  • Company Paid Trips: Germany, Ireland, Bahamas, and more

 As an Insurance Agent, your responsibilities will range from:

  • Use company-sponsored leads to identify and schedule appointments with your clients
  • Assist and review a customer’s insurance policy options and plan for their future
  • Identify new avenues of business and sales opportunities
  • Participate in branch trainings to understand trends from field research

Bankers Life has offered challenging and rewarding insurance sales opportunities for over 130 years with branch offices nationwide. Today, we serve more than 4 million middle-income working Americans.

It’s time to put your skills to work for you. Apply today!

CA Residents: We collect personal information from you in order to consider you for career opportunities with our company and its affiliates. Please see bankerslife.com/privacy-center to learn more about the information we collect and how we use it. 

bankerslife.com/privacy-center

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Branch Support Specialist (Customer Service)

Apria

Wichita, KS
30+ days ago
Wichita, KS
30+ days ago
Commensurate with Experience
Job Summary
Apria Healthcare’s mission is to improve the quality of life for our patients at home. We are looking for empathetic, thoughtful and compassionate people, to meet the needs of our patients. Already an industry leader in healthcare services, we provide home respiratory services and select medical equipment to help our patients sleep better, breathe better, heal faster, and thrive longer.
JOB SUMMARY
This role is responsible for supporting daily operations of the local branch office and delivering customer happiness through effective communication, problem solving, and efficient processes. This role is not eligible for telecommuting.
ESSENTIAL DUTIES AND RESPONSIBILITIES
+ Answer incoming patient and referral source calls received at the local branch related to new orders, and ongoing patient service needs such as troubleshooting, order status and other general inquiries.
+ Complete outbound calls to patient and referral sources regarding order receipt confirmation, documentation requirements, insurance benefits, patient scheduling, order status and patient Wellness Calls.
+ Review incoming faxed orders and determine action to be taken.
+ Collaborate with back-office qualification teams to facilitate timely processing of orders.
+ Partners with Sales team to obtain complete and accurate documentation based on payor and other regulatory requirements.
+ Greets and supports walk in customers.
+ May assist with coordination of patient Positive Airway Pressure (PAP) classes, including assembly of paperwork instructions and other non-licensed activities as defined by policy.
+ May conduct downloads of recording devices such as apnea monitors, oximeters, CPAP devices, and other respiratory equipment as directed.
+ Handle requests for audit and documentation purposes.
+ Collect payment and billing information as needed.
+ Order inventory or office supplies.
+ Performs other duties as required.
SUPERVISORY RESPONSIBILITIES
+ N/A
Minimum Required Qualifications
MINIMUM REQUIRED QUALIFICATIONS
Education and/or Experience
+ Education or experience equivalent to a high school diploma is required.
+ At least two years related experience in an office environment is preferred.
Certificates, Licenses, Registrations or Professional Designations
+ N/A
SKILLS, KNOWLEDGE AND ABILITIES
+ Good organizational skills.
+ Strong customer relations and problem-solving abilities.
+ Strong phone skills.
+ Strong interpersonal and teamwork skills.
+ Ability to multi-task effectively.
+ Ability to communicate effectively in person, on the phone and electronically.
+ If participating in coordination, delivery, function testing or downloads of respiratory equipment, all applicable competency testing must be completed prior to conducting those activities.
Computer Skills
+ Microsoft Office programs.
+ Basic printing/faxing/scanning.
Language Skills
+ English (reading, writing, verbal).
Mathematical Skills
+ Basic Math Skills
PHYSICAL DEMANDS
This is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus. It also may require occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, walking, bending, stooping, and reaching above the shoulder. This position also may require the occasional lifting of equipment up to 50 lbs.
OTHER INFORMATION
The essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. The inclusion or omission of a specific duty or physical requirement is, therefore, not determinative of whether that function is essential to a specific individual’s position. Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform essential functions.
Benefits
Comprehensive benefits package offered for eligible employees:
+ Competitive salary
+ Medical, Dental and Vision
+ Healthcare Flexible Spending Accounts and Healthcare Savings Accounts
+ Life, AD&D and Disability Insurance
+ Paid Time Off, including Vacation, Personal Time, Paid Sick Leave & Paid Holidays
+ 401K Savings Plan (available immediately)
+ Educational Assistance
+ Employee Referral Reward Program
+ Employee Discount Programs
+ Company Paid Employee Assistance Plan (available immediately)
+ We recognize our veterans by offering a company paid day off for Veterans Day
+ Career Advancement/ Development Opportunities
Compensation
+ Compensation is commensurate with experience
+ Annual compensation is based on a 40 hour week
EEO Statement
As an EOE/AA employer, Apria Healthcare is committed to providing all applicants and employees with equal access to employment opportunities, regardless of sex, race, age, color, national origin, disability, pregnancy, religion, genetic information, sexual orientation, transgender status, gender identity, marital status, veteran status, or any other characteristic protected by federal, state, or local law. Apria Healthcare shall abide by the requirements of 41 CFR 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and individuals with disabilities. AA/EOE, M/F/Disability and Vet
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Customer Support Specialist (PT or FT) - WORK FROM HOME / REMOTE

ECS Virtual Support, LLC

Wichita, KS
30+ days ago
Wichita, KS
30+ days ago
Join ECS as a Virtual Customer Support Agent.  Our company is seeking over 2,000 agents.  Our agents choose from a number of possible positions where they provide support to customers from the comfort of their homes.  Examples of positions may include: helping customers make travel arrangements for a cruise, coordinating roadside assistance for stranded motorists, assisting customers to navigate a tax company's website,  and assisting families with Disney reservations, to name a few.  Our virtual agents are true professionals, with relatable personalities, and a "bend-over-backward for you" mentality. If you are looking for a family-oriented, work-from-home environment with a professional company then this is the place for you.  If you have the appropriate office setup, we can offer you flexible hours, 100% autonomy, all in the comfort of your home.
 
The starting pay for our agents is $10/hour for a minimum of 40 hours per week; and $8/hour for less than 40 hours per week.  We also include bonuses/incentives based on performance, hours worked, and customer satisfaction.  All hours/shifts are available (Days, Evenings, Nights, weekends, and OT) from which you can choose to work.  The earning potential is between $30,000-$60,000 per year if you're willing to put in the time and effort, and offer great customer support.  This is an independent contractor opportunity.

  1. Participating in training and certification courses  
  2. Providing excellent customer service by guiding and helping others with a friendly attitude
  3. Using your home computer and phone to answer inbound phone calls, video calls, and/or live chats to provide awesome customer service
  4. Committing to and following through on working a minimum number of hours per week
  5. Being accountable in all areas of work with us

Standard Requirements

  • Must have customer service experience and/or administrative experience (6+ months experience preferred)
  • Must have (or be willing to set up) a quiet home office with a computer/laptop, headset, and reliable/strong internet connection
  • Must demonstrate a high level of professionalism with excellent typing, communication, and computer skills
  • Must be skilled in spelling and grammar rules
  • Must be willing to submit to a standard background check, drug test, technology check, and voice assessments
  • Must be willing to work hard and strive to make customers happy
  • Must be articulate and have an excellent command of the English language

 

Technical Requirements

  • CPU i5 (or equivalent), i7 recommended, No Atom, Celeron, Pentium, Opteron processors.
  • Internet Download Speed 5Mbs down speed minimum.
  • Internet Upload Speed 3Mbs up speed minimum.
  • Network Latency Max 250 MS latency max.
  • OS Win 8.1 (64bit), Win 10 (64bit).
  • RAM 4GB minimum, 8GB recommended.
  • Must have a home office set up and ethernet cord you can connect to your computer.
  • Chromebooks, ipads or similar devices are not acceptable. Must be a desktop or laptop connected to a nearby router or wall for firewall/security purposes.
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Rep-Customer Svc

Ascension Health

Wichita, KS
1 day ago
Wichita, KS
1 day ago
We Are Hiring
Part-Time days
What You Will Do
Perform a variety of customer service functions.
+ Handle customer service inquiries and problems.
+ Provide orientation and education for various types of equipment to customers. May also include instructions on patient owned repairs.
+ Use systems for tracking, information gathering, or troubleshooting.
+ Respond to inquiries and may refer customers to secondary sources.
+ Maintain records as appropriate.
What You Will Need
Education:
+ High school diploma or GED required.
Why Join Our Team
For more than 125 years, Ascension Via Christi has been providing caregivers rewarding careers. As the largest provider of health services in Kansas, Ascension Via Christi offers competitive pay and benefits, professional and personal training and development and an innovative work environment. We aim to care for our associates so they can focus on providing compassionate, personalized care to our patients, with special attention to those most in need. If you are looking to make an immediate impact in your community, we invite you to apply today. Ascension is a faith-based healthcare organization dedicated to transformation through innovation across the continuum of care. As one of the leading non-profit and Catholic health systems in the U.S., Ascension is committed to delivering compassionate, personalized care to all. In FY2020, Ascension provided $2.4 billion in care of persons living in poverty and other community benefit programs. Ascension includes more than 160,000 associates and 40,000 aligned providers across a national network of ministries. We offer rewarding careers across more than 2,600 sites of care – including 146 hospitals and more than 50 senior living facilities – in 19 states and the District of Columbia.
Equal Employment Opportunity Employer
Ascension Via Christi is an Equal Employment Opportunity (EEO) and Affirmative Action employer. Associates and Applicants receive fair and impartial consideration without regard to race, color, religion, national origin, gender identity, sexual orientation, age, physical or mental disability, veteran status, genetic data, or other legally protected status.Pay Non-Discrimination Notice: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdfFor further information regarding your EEO rights, click on the following link to the “EEO is the Law” poster:http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdfEEO is the Law Poster Supplement (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/ofccp_eeo_supplement_final_jrf_qa_508c.pdf) Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.
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Customer Experience Representative

Blue Cross Blue Shield of Kansas

Wichita, KS
1 day ago
Wichita, KS
1 day ago
This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/ada/r/jobs/11419086
Posting Close Date: March 21, 2021 Provides a world-class customer service experience by trouble shooting and resolving complex customer inquiries from members, employers, and providers. ***These positions will start May 10, 2021 and will train and temporarily work remotely from home under our current workplace policy. Once employees return to our onsite work locations, these positions will be able to choose to work in either the Topeka, Lawrence or Salina office. Research, resolve and respond to inquiries and correspondence via telephone, written communication and/or in person. Inquiries will be from members, providers, group leaders and internal staff regarding a diverse range of topics including, but not limited to, contract benefits, changes in coverage, eligibility, claims, provider networks, payments and appeals. Uses critical thinking skills to determine course of action needed to resolve inquiry or complaint. Must be comfortable being monitored for level of efficiency, accuracy and customer satisfaction and must be able to meet performance standards to achieve both individual and department goals. Must be able to communicate effectively with appropriate tone and content. Customer Service calls are recorded to ensure accuracy and to provide a tool for feedback for reps. Must be able to balance workload to ensure timely and accurate response to both internal and external customers. Initiate claims adjustments and update enrollment information through the on-line systems as determined necessary through inquiries. Must demonstrate the ability to listen, talk, type and perform research simultaneously using various research channels, both online and hard copy. Must be able to follow a call guide. Ability to provide education to our members and providers on various avenues available to them to obtain information such as the website. Promote good working relations and positive work environment while acting as a role model to coworkers. Must remain positive, pleasant, and helpful under a wide variety of circumstances including angry customers. Employee must be able to be on telephone constantly except for breaks and lunches and must wear a headset that plugs into the phone. Communication by telephone and direct personal contacts will consume 95% of the workday. Must operate a Personal Computer (PC) at least 95% of the day in which a sitting/stationary position is required. While performing the duties of this job, the employee is regularly required to talk or hear. Is subject to work standards and must achieve and maintain a commendable performance level in production and quality with minimal supervision. Must be able to adhere to a very strict schedule to include varying start and stop times and when allowed to go to break/lunch.
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Customer Service Specialist- St Lucia

itelbpo

30+ days ago
30+ days ago

At itelbpo, our entrepreneurial culture is sustained by our shared core values of Quality,Integrity, Reliability, and Family. itelbpo in collaboration with Invest Saint Lucia presents an opportunity to interview for various positions at itelbpo. The company was founded in 2012 in Montego Bay, Jamaica, and is now a global business. itelbpo is the region's largest home-grown business process outsourcer offering end-to-end customer experience management solutions. With a robust network of home-based experts, itelbpo has a balanced delivery model that offers agile and customized voice, non-voice, and digitally-enabled solutions that can adapt to the demands of an ever-changing marketplace. This company's culture is a people-centered, community-oriented, and smartly-disruptive business focused on changing lives and growing the economies of where they operate while playing a lead role in modernizing and changing the business process outsourcing industry for good.

REPORTS TO: Operations Manager

KEY RESPONSIBILITIES:

  • Answering inbound phone calls regarding a customer's account
  • Resolving your customer issues quickly in a fast-paced environment
  • Building customer relationships, earning their loyalty and trust.
  • Smiling as you speak with our customers, our customers can hear the smile

KEY COMPETENCIES

  • Have exceptional verbal and written communication skills.
  • Enjoy helping others.
  • Ability to multitask.
  • Can type a minimum of 35 words per minute.
  • Have a basic knowledge of Microsoft Office (including Excel, PowerPoint, Word).
  • Can overcome objections, upsell and cross-sell.
  • Hold at least 5 CXC passes, including Maths & English

SPECIAL CONDITIONS OF EMPLOYMENT:

  • Be prepared to work extended hours including weekends

Finally, compensation, environment and support

  • Job security.
  • Health and life insurance benefits.
  • A competitive salary
  • Excellent management support.
  • Perks (chill room, friendly staff, free Wi-Fi, beautiful location and lots more...)


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Apprentice - Customer Care Rep

Textron

Wichita, KS
6 days ago
Wichita, KS
6 days ago
Apprentice - Customer Care Rep
Description
JOB SUMMARY:
Handles intense customer care phone reception and correspondence of customer’s needs. Consists of customer referral to Textron Aviation Dealer Network, call prioritization for hotline response, data entry of calls and emails into Customer Relationship Management system.
JOB RESPONSIBILITIES:
I. Receives, interprets, transfers or accepts incoming customer calls and e-mail requests. Utilize computer programs, technical publications and product support tools to assist customers with technical inquiries.
II. Follow department operating procedures for providing front line customer support to enable World-Class customer service for each customer.
III. Performs intensive customer service phone reception which includes directing and logging incoming technical hotline calls for all piston powered aircraft models and assigning priority to calls for follow-up by service engineers.
IV. Participates in on the job training for Customer Care Representative to gain the appropriate knowledge to accomplish job requirements at a comprehensive and customer satisfying level.
V. Provides feedback from customers regarding technical service matters via reports and meetings as required for improving Textron Aviation’s competitive position.
VI. Utilized resources available to perform the job functions at a high level of efficiency.
VII. Provides feedback regarding daily operating procedures and makes recommendations for revision to better achieve department objectives.
VIII. Works daily with numerous departments within Textron Aviation to ensure the customer receives the best service possible always.
IX. Processes intensive customer email correspondence displaying good writing proficiencies.
Qualifications
EDUCATION:
* Requires high school education and individual must be working towards A&P License
EXPERIENCE:
* Quickly grasps new concepts when faced with unfamiliar tasks
* Strong technical and problem-solving skills
* Excellent verbal and written communication skills
* Professional and diplomatic demeanor
* 6-12 months general office experience and familiarity with aircraft manuals preferred
* Expose to the aviation industry a plus
+ Flexible work hours/work week
+ Must be able to obtain and maintain an airport security badge through the locat airport authority, if applicable.
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
EEO Statement
Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.
Pay Transparency Policy Statement
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise, have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
Job Product Support
Primary Location US-Kansas-Wichita
Recruiting Company Textron Aviation
Schedule Part-time
Job Level Individual Contributor
Shift First Shift
Req ID: 290125
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Call Center Information Specialist I (Part-Time)

City of Wichita

City Hall 455 N. Main, KS
5 days ago
City Hall 455 N. Main, KS
5 days ago

THIS IS A PART-TIME POSITION BUT DURING THE TWO WEEK TRAINING AN EMPLOYEE WILL BE REQUIRED TO WORK FULL-TIME WITH HOURS BETWEEN 8AM-5PM 

This position reports to the Call Center Manager, supervising the Call Center.  It is responsible for delivering excellent Customer Service to the Citizenry and providing accurate information regarding the Water Utility and other Departments of the City by using appropriate resources, institutional knowledge and directed training.  The work is reviewed through the established goals and evaluation for work product in relationship to goals, daily, weekly, monthly and annually.

Posting will close on 03/24/2021 or once maximum number of applicants has been reached 
Job Type: Part-time
Location: City Hall 455 N. Main, Wichita, Kansas
Agency: Public Works and Utilities Department

Job Type

full-time

Posted

13 days ago

Description

Job Summary

Apria Healthcare’s mission is to improve the quality of life for our patients at home. We are looking for empathetic, thoughtful and compassionate people, to meet the needs of our patients.   Already an industry leader in healthcare services, we provide home respiratory services and select medical equipment to help our patients sleep better, breathe better, heal faster, and thrive longer.

 

JOB SUMMARY

This role is responsible for supporting daily operations of the local branch office and delivering customer happiness through effective communication, problem solving, and efficient processes.  This role is not eligible for telecommuting.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Answer incoming patient and referral source calls received at the local branch related to new orders, and ongoing patient service needs such as troubleshooting, order status and other general inquiries.
  • Complete outbound calls to patient and referral sources regarding order receipt confirmation, documentation requirements, insurance benefits, patient scheduling, order status and patient Wellness Calls.
  • Review incoming faxed orders and determine action to be taken.
  • Collaborate with back-office qualification teams to facilitate timely processing of orders.
  • Partners with Sales team to obtain complete and accurate documentation based on payor and other regulatory requirements.
  • Greets and supports walk in customers.
  • May assist with coordination of patient Positive Airway Pressure (PAP) classes, including assembly of paperwork instructions and other non-licensed activities as defined by policy.
  • May conduct downloads of recording devices such as apnea monitors, oximeters, CPAP devices, and other respiratory equipment as directed.
  • Handle requests for audit and documentation purposes.
  • Collect payment and billing information as needed.
  • Order inventory or office supplies.
  • Performs other duties as required.

 SUPERVISORY RESPONSIBILITIES

  • N/A

Minimum Required Qualifications

MINIMUM REQUIRED QUALIFICATIONS

 

Education and/or Experience

  • Education or experience equivalent to a high school diploma is required.
  • At least two years related experience in an office environment is preferred.

 Certificates, Licenses, Registrations or Professional Designations

  • N/A

 SKILLS, KNOWLEDGE AND ABILITIES

  • Good organizational skills.
  • Strong customer relations and problem-solving abilities.
  • Strong phone skills.
  • Strong interpersonal and teamwork skills.
  • Ability to multi-task effectively.
  • Ability to communicate effectively in person, on the phone and electronically.
  • If participating in coordination, delivery, function testing or downloads of respiratory equipment, all applicable competency testing must be completed prior to conducting those activities.

 Computer Skills

  • Microsoft Office programs.
  • Basic printing/faxing/scanning.

 Language Skills

  • English (reading, writing, verbal).

 Mathematical Skills

  • Basic Math Skills

 PHYSICAL DEMANDS

This is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus.  It also may require occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, walking, bending, stooping, and reaching above the shoulder. This position also may require the occasional lifting of equipment up to 50 lbs.

 

OTHER INFORMATION

The essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. The inclusion or omission of a specific duty or physical requirement is, therefore, not determinative of whether that function is essential to a specific individual’s position. Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform essential functions.


Benefits

Comprehensive benefits package offered for eligible employees:

  • Competitive salary
  • Medical, Dental and Vision
  • Healthcare Flexible Spending Accounts and Healthcare Savings Accounts
  • Life, AD&D and Disability Insurance
  • Paid Time Off, including Vacation, Personal Time, Paid Sick Leave & Paid Holidays
  • 401K Savings Plan (available immediately)
  • Educational Assistance
  • Employee Referral Reward Program
  • Employee Discount Programs
  • Company Paid Employee Assistance Plan (available immediately)
  • We recognize our veterans by offering a company paid day off for Veterans Day
  • Career Advancement/ Development Opportunities

Compensation

  • Compensation is commensurate with experience
  • Annual compensation is based on a 40 hour week

EEO Statement

As an EOE/AA employer, Apria Healthcare is committed to providing all applicants and employees with equal access to employment opportunities, regardless of sex, race, age, color, national origin, disability, pregnancy, religion, genetic information, sexual orientation, transgender status, gender identity, marital status, veteran status, or any other characteristic protected by federal, state, or local law.  Apria Healthcare shall abide by the requirements of 41 CFR 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and individuals with disabilities. AA/EOE, M/F/Disability and Vet