Customer Retention Specialist
Alert 360
Tulsa, OKDo you have a flair for problem solving?
Do you like the challenge of winning over someone? Do you see the glass neither half full nor half empty- that you might just need a different sized glass? Being a Retention Specialist is right up your alley. At Alert 360 we believe that keeping current customers is just as essential as gaining new ones.
As critical go-to team members when super-sized help is needed, members of the Office of the CEO possess an advanced ability to put themselves in the shoes of the customers and company and develop a happy ending to almost any concern. Your cool-as-a-cucumber personality is topped only by your ability to craft articulate and professional correspondence and to speak thoughtfully and respectfully no matter how sticky the situation. And if you need a break, our on-site wellness center, relaxation corners with sprawling Tulsa views, and frequent team walks will revive your spirit like no caffeinated beverage can.
We were voted as a Best Places to Work in Oklahoma because we thrive on facing challenges, finding solutions, and keeping customers and co-workers happy! Join us!
Duties, Responsibilities:
- Know that, sometimes, we all need a little extra help working through an issue
- Incentive based retention position with base hourly wage PLUS liberal bonus opportunities
- OCEO professionals will communicate with customers and/or with other departments on behalf of the customer to resolve issues, effectively communicate appropriate charges or credits, company policies and/or procedures as determined during the call.
- Work with and negotiate with customer within company guidelines to retain existing business
- Demonstrate ownership of escalated customer complaints
- Diffuse escalated customer situations through high level problem solving while providing excellent customer service
- Communicate verbally and in writing in a clear, professional and straightforward manner
- Respond to emails and calls as needed to ensure prompt resolution to customer complaints, service issues and account problems
- Work independently to complete tasks and follow directions related to the job with minimal supervision.
Requirements:
- Must be able to work a flexible schedule
- Previous escalation and/or account retention experience is required
- Must be able to function at a high level under sometimes stressful situations
- Must have proven sales negotiation skills
- Must be a good listener with empathetic skills
- Must be willing to make outbound and take inbound calls
- Ability to multi task
- Excellent computer and Microsoft office product skills
- Attention to detail and organized with excellent follow up skills
- Ability to think on your feet and provide creative solutions
- Fast and accurate data entry skills and pass data entry/typing assessment
- Must have excellent verbal and written skills and pass a written skills assessment
- Must maintain excellent attendance record
- Must be open to feedback and professional coaching
Customer Retention Specialist
Alert 360
Tulsa, OKDo you have a flair for problem solving? Do you like the challenge of winning over someone? Do you see the glass neither half full nor half empty- that you might just need a different sized glass? Being a Retention Specialist is right up your alley. At Alert 360 we believe that keeping current customers is just as essential as gaining new ones. As critical go-to team members when super-sized help is needed, members of the Office of the CEO possess an advanced ability to put themselves in the shoes of the customers and company and develop a happy ending to almost any concern. Your cool-as-a-cucumber personality is topped only by your ability to craft articulate and professional correspondence and to speak thoughtfully and respectfully no matter how sticky the situation. And if you need a break, our on-site wellness center, relaxation corners with sprawling Tulsa views, and frequent team walks will revive your spirit like no caffeinated beverage can. We were voted as a Best Places to Work in Oklahoma because we thrive on facing challenges, finding solutions, and keeping customers and co-workers happy! Join us! Duties, Responsibilities:
Requirements:
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New Path for Customer Service Reps
Bankers Life
Broken Arrow, OKNew Path for Customer Service Reps
Bankers Life is recruiting dynamic and dedicated insurance sales professionals to meet the demand of our rapidly growing market. Take advantage of our remote training and interview process today!
We are looking for individuals who are self-motivated, persistent, and can communicate confidently with a strong customer service mindset. Our agents focus on providing the best customer service experience as they help their clients navigate through the insurance and retirement planning process. We offer award-winning training on insurance education and sales techniques that in combination with your current skill set will put you on the fast track to a successful sales career.
Performance based incentives on top of your earned commission include:
- Agent Accelerator Program: Earn up to $12,000 in bonuses your first year
- Quarterly Bonuses: Earn up to $60,000 in bonuses per quarter
- Health Benefits: Earn up to $2,400 in your first year and $6,000 in the following years
- Company Paid Trips: Germany, Ireland, Bahamas, and more
As an Insurance Agent, your responsibilities will range from:
- Use company-sponsored leads to identify and schedule appointments with your clients
- Assist and review a customer’s insurance policy options and plan for their future
- Identify new avenues of business and sales opportunities
- Participate in branch trainings to understand trends from field research
Bankers Life has offered challenging and rewarding insurance sales opportunities for over 130 years with branch offices nationwide. Today, we serve more than 4 million middle-income working Americans.
It’s time to put your skills to work for you. Apply today!
CA Residents: We collect personal information from you in order to consider you for career opportunities with our company and its affiliates. Please see bankerslife.com/privacy-center to learn more about the information we collect and how we use it.
bankerslife.com/privacy-center
Customer Service Specialist
Morton Insurance
Tulsa, OKOur office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.
Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.
Salary Range: $22000.00 - $35000.00 per year
Responsibilities
- Process customer policy change requests.
- Complete Evidence of Insurance requests.
- Develop new Financial Services opportunities.
- Document each customer contact in eAgent.
- Immediately greet all customers, entering the office, in a friendly and helpful manner.
- Take premium payments from customers.
- Ask each customer for referrals and explain our referral program.
- Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
- Answer incoming phone calls on the first ring.
- Return all phone messages promptly.
- Share training and education knowledge and expertise with team members.
- Provide exceptional customer service.
- Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
Requirements
- Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
- Possess an upbeat, positive and enthusiastic attitude.
- Be a great self-starter with a sense of urgency.
- Proficiency to multi-task, follow-thru and follow-up.
- Great Customer Service Skills.
- Problem-Solving Capabilities.
- Be able to obtain or currently possess a Property & Casualty insurance license.
- Strong work ethic and leadership skills.
- Strong communication skills, both oral and written.
- Ability to tactfully handle stressful and difficult situations.
Customer Support Specialist (PT or FT) - WORK FROM HOME / REMOTE
ECS Virtual Support, LLC
Broken Arrow, OK- Participating in training and certification courses
- Providing excellent customer service by guiding and helping others with a friendly attitude
- Using your home computer and phone to answer inbound phone calls, video calls, and/or live chats to provide awesome customer service
- Committing to and following through on working a minimum number of hours per week
- Being accountable in all areas of work with us
Standard Requirements
- Must have customer service experience and/or administrative experience (6+ months experience preferred)
- Must have (or be willing to set up) a quiet home office with a computer/laptop, headset, and reliable/strong internet connection
- Must demonstrate a high level of professionalism with excellent typing, communication, and computer skills
- Must be skilled in spelling and grammar rules
- Must be willing to submit to a standard background check, drug test, technology check, and voice assessments
- Must be willing to work hard and strive to make customers happy
- Must be articulate and have an excellent command of the English language
Technical Requirements
- CPU i5 (or equivalent), i7 recommended, No Atom, Celeron, Pentium, Opteron processors.
- Internet Download Speed 5Mbs down speed minimum.
- Internet Upload Speed 3Mbs up speed minimum.
- Network Latency Max 250 MS latency max.
- OS Win 8.1 (64bit), Win 10 (64bit).
- RAM 4GB minimum, 8GB recommended.
- Must have a home office set up and ethernet cord you can connect to your computer.
- Chromebooks, ipads or similar devices are not acceptable. Must be a desktop or laptop connected to a nearby router or wall for firewall/security purposes.
Customer Support Specialist - PT
Athome
TULSA, OK- Provides customers a positive shopping experience
- Regularly performs Manager on Duty (MOD) functions.
- Responsible for building opening and closing tasks which includes timely openings, operational readiness, troubleshooting, team management, and building security.
- Partners with General Manager (GM), or in GM's absence, District Manager, on non-standard issues as they arise.
- Manages all front end audit and cash compliance responsibilities.
- Ensures team is trained in the processing of all transactions per policy.
- Performs cashier duties accurately while processing all transactions per policy.
- Maintains 5S standards (Sort, Straighten, Systematic cleanup, Standardize and Sustain) in all areas excluding receiving.
- Maintains conditioning and housekeeping (inside and out) standards
- Timely and thorough incident reporting compliance.
- Submits facilities, IT, and store communication requests as needed.
- Drives productivity by training, coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
- Performs and trains team on all customer support responsibilities
- Operates all equipment in a safe manner per directed procedures.
- Ensures a safe working and shopping environment while minimizing shrink and damages.
- Plan, delegates and monitors tasks ensuring they are performed in the most efficient manner adhering to policy and procedures.
- Contributes to a customer focused environment while demonstrating excellent service.
- Communicates clearly with customers, team and leadership.
- Reliable and trustworthy
- Ability to work effectively independently and within a team to perform all tasks as assigned.
- Maintains a positive attitude; works with a sense of urgency; demonstrates timely and thoroughly execution.
- Flexible with an ability to handle multiple tasks where priorities shift with the demands of the business
Qualifications
- At least 18 years old
- High School Diploma/Equivalent
- At least 12 months of retail, restaurant or customer service supervisory/management experience
- Ability to work a flexible schedule including nights, weekends, and some holidays
- Ability to lift a minimum of 50 lbs., team lift 100 lbs.
Customer Support Specialist (PT or FT) - WORK FROM HOME / REMOTE
ECS Virtual Support, LLC
Tulsa, OK- Participating in training and certification courses
- Providing excellent customer service by guiding and helping others with a friendly attitude
- Using your home computer and phone to answer inbound phone calls, video calls, and/or live chats to provide awesome customer service
- Committing to and following through on working a minimum number of hours per week
- Being accountable in all areas of work with us
Standard Requirements
- Must have customer service experience and/or administrative experience (6+ months experience preferred)
- Must have (or be willing to set up) a quiet home office with a computer/laptop, headset, and reliable/strong internet connection
- Must demonstrate a high level of professionalism with excellent typing, communication, and computer skills
- Must be skilled in spelling and grammar rules
- Must be willing to submit to a standard background check, drug test, technology check, and voice assessments
- Must be willing to work hard and strive to make customers happy
- Must be articulate and have an excellent command of the English language
Technical Requirements
- CPU i5 (or equivalent), i7 recommended, No Atom, Celeron, Pentium, Opteron processors.
- Internet Download Speed 5Mbs down speed minimum.
- Internet Upload Speed 3Mbs up speed minimum.
- Network Latency Max 250 MS latency max.
- OS Win 8.1 (64bit), Win 10 (64bit).
- RAM 4GB minimum, 8GB recommended.
- Must have a home office set up and ethernet cord you can connect to your computer.
- Chromebooks, ipads or similar devices are not acceptable. Must be a desktop or laptop connected to a nearby router or wall for firewall/security purposes.
Customer Service Representative- Integration Team
Alacrity Solutions
Tulsa, OKThe principle role of the Customer Service Specialist is to provide best-in-class customer service and claims assistance to carriers, contractors, policyholders, and other service providers. The Customer Service Specialist serves as a key role by filtering and routing verbal and written initial inquires and providing quality control of assignments within the required timeline.
Primary Duties include, but are not limited to:
- Respond to inquiries and requests from various customers in a timely manner using telephone and/or email.
- Review insurance claim assignments to ensure contractor compliance with standards set forth in best practices.
- Manage prescribed territory to ensure adherence to timeframe requirements.
- Intake of issues related to claims and contractors in all areas.
- Provide technical assistance for customers experiencing password difficulties.
- Provide FNOL, assignment and reassignment support.
- Perform other duties as assigned.
Skills & Requirements:
- BA/BS preferred.
- 1-3 years customer service experience in an office environment.
- Insurance industry or construction experience strongly preferred.
- Previous experience working with general contractors/vendors is a plus.
- Ability to stay organized while managing multiple priorities.
- Basic computer and keyboarding skills, including Microsoft Word, Excel and Outlook.
- Knowledge of web browsers – Internet Explorer, Google Chrome, and Mozilla Firefox.
- Knowledge in Claims Management Systems a plus.
- Must be able to work in both a team environment and autonomously.
- Strong interpersonal skills and demonstrated ability to work effectively with business leadership.
- Problem solving skills, including issue resolution and positioning.
- Participate in the creation and execution of processes and procedures.
- Self-motivated and independently able to prioritize tasks and resolve issues.
- Multi-channel communication and support experience including instant messaging, e-mail and phone calls with customers.
- Ability and willingness to work non-standard work-weeks (i.e. 8 AM to 5 PM Wednesday through Sunday) desired; willing to work additional hours or make shift adjustments as determined by business needs.
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Part-time Member Service Representative
Communication Federal Credit Union
Owasso, OKGreat part-time hours! Preferably2-closing (around 6:15 p.m.)weekdays, plus some Saturdays. Work for arespected financial institution with a convenient location. MSRs provide prompt, efficient and courteous member service by accurately processing transactions or cross-selling credit union products and services. Will also serve as front-line contact for most member dealings. Qualifications: One year experience in a financial institution or retail customer sales/service environment required.
Customer Service Representative
Ascension Health
Tulsa, OKCustomer Service RepresentativeDepartment: Business Office Payment ResSchedule: 20 hours weekly, Part Time Days M-F Location: RML Tulsa, Ok.
Regional Medical Laboratory Inc. (RML), part of Ascension St. John, is a nationally-renowned commercial reference laboratory that provides testing services for physicians and hospitals within a four-state region and performs more than 9 million procedures each year. RML provides services for multiple hospitals in the Oklahoma region and several satellite locations in Tulsa, northeastern and central Oklahoma and southeastern Kansas.
What You Will Do
Perform a variety of customer service functions.
+ Handle customer service inquiries and problems.
+ Provide orientation and education for various types ofequipment to customers.
+ May also include instructions on patient owned repairs.
+ Use systems for tracking, information gathering, or troubleshooting.
+ Respond to inquiries and may refer customers to secondary sources.
+ Maintain records as appropriate.
What You Will Need
Education:
+ High school diploma or GED required.
Why Join Our Team
Beginning as a 50-bed hospital in 1926, Ascension St. John has expanded to include multiple hospital locations, incorporating the skills of more than 7,000 employees throughout northeastern Oklahoma. We offer generous paid time off for work-life balance, a collaborative work environment, professional development opportunities, and more to help our associates flourish personally and professionally. If you are looking for a rewarding career in healthcare, we invite you to apply today.Ascension is a faith-based healthcare organization dedicated to transformation through innovation across the continuum of care. As one of the leading non-profit and Catholic health systems in the U.S., Ascension is committed to delivering compassionate, personalized care to all. In FY2020, Ascension provided $2.4 billion in care of persons living in poverty and other community benefit programs. Ascension includes more than 160,000 associates and 40,000 aligned providers across a national network of ministries. We offer rewarding careers across more than 2,600 sites of care – including 146 hospitals and more than 50 senior living facilities – in 19 states and the District of Columbia.
Equal Employment Opportunity Employer
Ascension St. John is an Equal Employment Opportunity (EEO) and Affirmative Action employer. Associates and Applicants receive fair and impartial consideration without regard to race, color, religion, national origin, gender identity, sexual orientation, age, physical or mental disability, veteran status, genetic data, or other legally protected status.Pay Non-Discrimination Notice: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdfFor further information regarding your EEO rights, click on the following link to the “EEO is the Law” poster:http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdfEEO is the Law Poster Supplemen (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/ofccp_eeo_supplement_final_jrf_qa_508c.pdf) tPlease note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.
This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.E-Verify (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf) Right to Work
Salary
$20 - $20 Per Hour
Job Type
full-time
Posted
9 days ago
Description
Do you have a flair for problem solving?
Do you like the challenge of winning over someone? Do you see the glass neither half full nor half empty- that you might just need a different sized glass? Being a Retention Specialist is right up your alley. At Alert 360 we believe that keeping current customers is just as essential as gaining new ones.
As critical go-to team members when super-sized help is needed, members of the Office of the CEO possess an advanced ability to put themselves in the shoes of the customers and company and develop a happy ending to almost any concern. Your cool-as-a-cucumber personality is topped only by your ability to craft articulate and professional correspondence and to speak thoughtfully and respectfully no matter how sticky the situation. And if you need a break, our on-site wellness center, relaxation corners with sprawling Tulsa views, and frequent team walks will revive your spirit like no caffeinated beverage can.
We were voted as a Best Places to Work in Oklahoma because we thrive on facing challenges, finding solutions, and keeping customers and co-workers happy! Join us!
Duties, Responsibilities:
- Know that, sometimes, we all need a little extra help working through an issue
- Incentive based retention position with base hourly wage PLUS liberal bonus opportunities
- OCEO professionals will communicate with customers and/or with other departments on behalf of the customer to resolve issues, effectively communicate appropriate charges or credits, company policies and/or procedures as determined during the call.
- Work with and negotiate with customer within company guidelines to retain existing business
- Demonstrate ownership of escalated customer complaints
- Diffuse escalated customer situations through high level problem solving while providing excellent customer service
- Communicate verbally and in writing in a clear, professional and straightforward manner
- Respond to emails and calls as needed to ensure prompt resolution to customer complaints, service issues and account problems
- Work independently to complete tasks and follow directions related to the job with minimal supervision.
Requirements:
- Must be able to work a flexible schedule
- Previous escalation and/or account retention experience is required
- Must be able to function at a high level under sometimes stressful situations
- Must have proven sales negotiation skills
- Must be a good listener with empathetic skills
- Must be willing to make outbound and take inbound calls
- Ability to multi task
- Excellent computer and Microsoft office product skills
- Attention to detail and organized with excellent follow up skills
- Ability to think on your feet and provide creative solutions
- Fast and accurate data entry skills and pass data entry/typing assessment
- Must have excellent verbal and written skills and pass a written skills assessment
- Must maintain excellent attendance record
- Must be open to feedback and professional coaching
About the Company
Alert 360
Serving the Southern United States with Dependable Security System Equipment, Installation and Monitoring for Over 40 Years. When we started out in business more than 40 years ago, we asked ourselves, "If we were our customers, what would we want from our security provider?" We thought about it awhile and we came up with a comprehensive list of services we'd want from the company we trusted with our homes, belongings, and most importantly, our loved ones. And then we went about building a company that would provide those customer services consistently, professionally and in a helpful and understanding way. The end result is a company that our customers choose with confidence and recommend to others for its long list of first-rate services.
Company Size
500 to 999 employees
Founded
1983