Customer Service Coordinator
With around 46,000 employees across 35 countries, our client is one of the leading producers of paper-based packaging in the world, and a publicly listed company in both Dublin and London. Their mission is to deliver customer satisfaction, personal development for employees, respect for the local community and environment and great shareholder value, all through their highly entrepreneurial culture.
They currently have an exciting opportunity for a Customer Services Coordinator join the team, reporting to the Customer Service Manager.
SKILLS, KNOWLEDGE & EXPERIENCE
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Please apply now via the company's dedicated recruitment portal. The closing date for applications is 28th February 2021.
The job holder is an extended part of the centralised customer service team based at a manufacturing site. The successful applicant will ensure customer orders are entered on the system in an effective and efficient manner whilst developing a long-term professional relationship that enables them to maximise sales, margins and profit opportunities working closely with the centralised customer service team.
The successful candidate will be proactive in managing the customer accounts whilst appreciating the production requirements of the site ensuring all departmental procedures are followed and adding value to the local manufacturing facility.
Proactively Manage Key Accounts
New Product Introduction
Knowledge, Skills, Experience
Greensquares have an exciting opportunity for a Sales Support Administrator to join their team based currently in Cardiff but relocating to Merthyr Tydfil in early 2022.
Location: Merthyr Tydfil (relocating from Cardiff to Merthyr Tydfil in early 2022)
Salary: up to £23,000 per annum pro rata
Contract: Permanent, full time
Starting: March 2021
Hours: 9am - 5pm Mon - Fri
Holidays: 25 days (pro rata) plus bank holidays
Sales Support Administrator - About Us:
Greensquares is one of the leading companies for outdoor living products. Using only the highest quality low-maintenance products, we're dedicated to helping our clients get more from their outdoor space. With a large customer database and an excellent working environment, we are looking for a strong candidate to take up a 6-month Sales Support Administrator role located at our head office in Cardiff.
Sales Support Administrator - The Role:
To assist sales team in their daily functions. Reporting to the Sales Manager, you will perform sales-based operational tasks to strengthen our customer service and achieve targets
Sales Support Administrator - Key Responsibilities:
- Support the sales team by answering phone calls & assisting with enquiries
- Liaise with clients, suppliers, and our transportation company
- Damage, complaint and warranty handling
- Processing refunds & credit notes
- Distribution of website enquires to the sales team or relevant department
- Process orders from our ecommerce website
- Assist with aged debtor anomalies & orderbook
- Update sales team & clients of any key changes
- Follow up with clients for feedback, reviews & project photos
- Direct contact for sales team members who are out of the office
Sales Support Administrator - You:
- Excellent communication skills
- Ability to multi-task, prioritise and manage time effectively
- Complaint management experience
- Customer service experience
- Professional telephone manner
- Ability to work under own initiative
- Computer literate with experience of Microsoft Excel, Word.
- Minimum 2 years previous experience within similar role
- Tenacious can-do approach
- Knowledge of installation or building trade
- Experience using Salesforce CRM
- Experience using Sage 200
To submit your CV for this exciting Sales Support Administrator opportunity, please click 'Apply' now.
We have an exciting opportunity for an InboundCustomer Service Handler to join our team based in Crickhowell Head Office/Flexible Working. The position will require travel to our Crickhowell Head Office potentially once – twice a week in due course when it is safe to do so. You will be workingon a full-time permanent and in return, you will receive a highly competitive salary of up to £22,500 per annum.
Wey Education PLC is a leading online provider of primary, secondary and college education in the UK. With over 3,000 students, Interhigh and alternative provision division Academy 21, make up the two entities of the AIM listed public company. We are an ambitious company with quality education and student engagement at the heart of everything we do. As part of our education strategy, we are expanding our Education Management Team.
About the role:
This role and team are newly created, to become the customer service frontline of the business. It is multi-channel as customers can contact us via multiple different mediums. All calls, emails and webchats from customers will firstly be presented to this team. The objective is to be able to resolve 70-75% of these communications without having to escalate them to another area of the business e.g., IT/finance.
Roles and responsibilities of our Inbound Customer Service Handler will include:
- Assisting new and existing customers with their queries
- Aim to resolve between 70-75% of customer queries
- Cover multiple communication channels
Skills and Qualifications our ideal Inbound Customer Service Handler will have:
- Ideally will be qualified up to degree level
- Have excellent written and verbal communication skills
- Highly computer literate with strong system skills
- Excellent Customer Service
- Ability to work as a team and individually
- Capable of working effectively in dynamic and changing environments
- Experience of working in a customer service environment.
Specifically, our Inbound Customer Service Handler will have:
- A flexible, highly energetic approach and the ability to thrive in a business with a fast changing, collaborative, delivery culture
- Considerable interpersonal skills with the ability to form good relationships
- The ability to work independently where necessary but in a collaborative team environment where appropriate
- The ambition to place Wey’s offering at the forefront of the marketplace
In return as our Inbound Customer Service Handler, we offer excellent benefits including:
- A Company Pension
- Life Cover
- Employee Discount Programme
- 25 days holiday
Please click ‘apply’ today to join Wey Education plc as our Inbound Customer Service Handler and be a key part of its growth as Wey changes the face of education worldwide – we would love to hear from you.
Wey Education plc is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to safer recruitment process, including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practise across the school.
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme. We also offer a number of family-friendly benefits, including childcare voucher schemes, work-life balance policies and on-site crèche facilities. Visit our web site today:trainworklivenorthwales.co.uk/
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
THERAPY SERVICES- CUSTOMER SERVICE OPERATOR BAND 2
PODIATRY & ORTHOTIC SERVICE – ROYAL ALEXANDRA HOSPITAL
30.0 HOURS PER WEEK
Therapy Services administration are looking to appoint a highly motivated person to work within a busy Podiatry & Orthotic Service based within Royal Alexandra Hospital.
The post holder will be a member of the admin team which provides both a clerical and telephone operator service for the Podiatry & Orthotic Service and administration support to Therapy Services.
The successful candidate must be an effective communicator, have good interpersonal skills and work in a flexible and organised manner. He/she must have a good standard of education.
Therapy Services comprises of Dietetics, Occupational Therapy, Physiotherapy, Podiatry & Orthotics, Speech and Language Therapy and Administration. Each area has it's own Head of Service who is accountable to the Area Director of Therapy Services.
Therapy Services holds personal development in high regard and to support this ethos, the Health Board offers a wide range of training including NVQs.
The ability to speak Welsh is essential for this post.
Closing date: 4th March 2021.
For further details / informal visits contact:
Name: Sandra Bickerstaff
Job title: Admin Team Leader
Email address: email@example.com
Telephone number: 03000 855932
Applications from job seekers who require Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. Non EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the resident labour market test. UK Visas and Immigration (UKVI) requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information please visit the UKVI website.
Please note that the inbox is not monitored. If you have any queries please contact the Recruitment Helpdesk on 02920 905353.
1 day ago