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126Jobs Found

126 Jobs Found 

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Customer Operations Support Specialist

Mackin

1 day ago
1 day ago
Our client in London is currently seeking a highly experienced and motivated Customer Operations Support Specialist to support their News Partnerships team.

Responsibilities:
- Log partner requests into internal systems, following up on requests and resolutions, and communicating back to the partners where appropriate.
- Verification of pages/accounts
- Dealing with hacked accounts, business managers, ad accounts
- Adding partners to partner portal
- Dealing with impersonations, payment issues, ournalism safety issues, harassment, etc
- Provide day-to-day support to News Partnerships team – with a focus on organizing partners reviews, triaging partner issues and requests, communicating by email, phone and video conference with partners, and tracking ongoing partner activity, communications and programs.
- Liaise with partner contacts, suppliers, contractors and internal staff to organize meetings and events.
- Use internal systems, such as CRM, to log and track partner activity.
- Organize and build supportive case study material – get relevant collateral and sign off from partners.
Preferred qualifications:
- Proficiency in French, German, Spanish or Italian.

Benefits:

  • Competitive salary, with great onsite benefits including canteen with all meals, drinks and snacks included.
  • Healthcare contribution and inclusion in company pension scheme
  • Work laptop and phone
  • State of the art modern offices
  • 25 days annual leave (pro-rata) plus paid bank holidays
  • Expanding workforce with potential for career progression for top performers
  • Working with a company that will make your CV stand out.
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Customer Service Coordinator

Get-Staffed

Abercarn, WA
6 days ago
Abercarn, WA
6 days ago

Customer Service Coordinator

With around 46,000 employees across 35 countries, our client is one of the leading producers of paper-based packaging in the world, and a publicly listed company in both Dublin and London. Their mission is to deliver customer satisfaction, personal development for employees, respect for the local community and environment and great shareholder value, all through their highly entrepreneurial culture.

They currently have an exciting opportunity for a Customer Services Coordinator join the team, reporting to the Customer Service Manager.

KEY RESPONSIBILITIES

  • Liaising with various departments including planning, transport & External Sales to ensure customer requirements are met
  • Processing orders and any amendments in a timely effective manner, keeping customers fully informed
  • Processing, monitoring and follow up customer quality complaints
  • Maintaining agreed stock levels where applicable and closely monitor aged stocks
  • Processing new product development in conjunction with Design, Operations and External Sales
  • Be one of the primary contacts for a selection of Abercarn customers

SKILLS, KNOWLEDGE & EXPERIENCE

  • Experience in a Customer Service Role
  • Strong IT skills specifically Microsoft packages & capability of learning new systems
  • Ability to prioritise workload, achieve deadlines and work well in a fast paced environment
  • Excellent communication skills & be a good team player
  • Self-motivated and strong willed, support and service minded
  • Excellent communication skills with both external and internal customers

??????In return our client offers:

  • A competitive annual salary
  • 33 days total holiday per year
  • Workplace pension scheme

Please apply now via the company's dedicated recruitment portal. The closing date for applications is 28th February 2021.

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Customer Service Account Executive

WESTROCK LIMITED

Wrexham, WA
6 days ago
Wrexham, WA
6 days ago

Job Purpose

The job holder is an extended part of the centralised customer service team based at a manufacturing site. The successful applicant will ensure customer orders are entered on the system in an effective and efficient manner whilst developing a long-term professional relationship that enables them to maximise sales, margins and profit opportunities working closely with the centralised customer service team.

The successful candidate will be proactive in managing the customer accounts whilst appreciating the production requirements of the site ensuring all departmental procedures are followed and adding value to the local manufacturing facility.

Role Responsibilities

Proactively Manage Key Accounts

  • Proactively manage key accounts for the site including processing customer orders and liaising between customers, Healthcare Customer Service Manager, Supply Chain Manager and wider customer service team
  • Management of customer stocks through order processing
  • Responding to pricing and estimating enquiries from existing customers
  • Report monthly KPIs to customers and Healthcare Customer Service Manager
  • To complete all paperwork in line with company procedure and best practice
  • Establish and maintain key customer account information
  • Manage customer accounts in line with standardised ways of working
  • Cross train key accounts to other members of customer service team for periods of absence or high work volume

New Product Introduction

  • Work closely with Healthcare NPI Manager to successfully introduce new work into the local manufacturing facility
  • Attend all NPI meetings for the local manufacturing facility
  • Process all new master specifications and production specification for all new work and new customers
  • Order new dies/ cutter for new products

Other Duties

  • Attend local production meetings and link back to Healthcare Customer Service Manager
  • Deputise for the Healthcare Customer Service Manager when urgent requests arise from the Supply Chain Manager and escalate when required
  • Communicate information and developments from local site to Healthcare Customer Service Manager on a daily basis
  • Lead and participate in improvement projects for local site and commercial team
  • To be a willing and flexible team member ready to take on new and expanding tasks as appropriate
  • Comply with GDPR and ensure data integrity at all times

Knowledge, Skills, Experience 

  • Relevant experience in a similar role or demonstrable commercial awareness
  • Minimum 1 years Customer Service experience within a production/manufacturing environment - ideally within the Print & Packaging Industry
  • Appropriate standard of verbal and written communication skills
  • Ability to plan and co-ordinate priorities within a team environment
  • Proficient in MS Packages including highly competent in Microsoft Excel and ability to learn new software and systems
  • Demonstrable experience of excellent analytical, numeracy and organisational skills
  • Proven experience of working to high quality standards
  • Able to process and understand technical information
  • Strong problem-solving skills
  • Ability to prioritise, work under pressure and manage time effectively
  • Occasional flexibility in working hours in order to meet the business requirements
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Sales Support Administrator

Greensquares

Merthyr Tydfil, WA
3 days ago
Merthyr Tydfil, WA
£23k - £23k Per Year
3 days ago
£23k - £23k Per Year

Greensquares have an exciting opportunity for a Sales Support Administrator to join their team based currently in Cardiff but relocating to Merthyr Tydfil in early 2022.


Location: Merthyr Tydfil (relocating from Cardiff to Merthyr Tydfil in early 2022)


Salary: up to £23,000 per annum pro rata


Contract: Permanent, full time


Starting: March 2021


Hours: 9am - 5pm Mon - Fri
Holidays: 25 days (pro rata) plus bank holidays


Sales Support Administrator - About Us:



Greensquares is one of the leading companies for outdoor living products. Using only the highest quality low-maintenance products, we're dedicated to helping our clients get more from their outdoor space. With a large customer database and an excellent working environment, we are looking for a strong candidate to take up a 6-month Sales Support Administrator role located at our head office in Cardiff.


Sales Support Administrator - The Role:



To assist sales team in their daily functions. Reporting to the Sales Manager, you will perform sales-based operational tasks to strengthen our customer service and achieve targets


Sales Support Administrator - Key Responsibilities:


- Support the sales team by answering phone calls & assisting with enquiries


- Liaise with clients, suppliers, and our transportation company


- Damage, complaint and warranty handling


- Processing refunds & credit notes


- Distribution of website enquires to the sales team or relevant department


- Process orders from our ecommerce website


- Assist with aged debtor anomalies & orderbook


- Update sales team & clients of any key changes


- Follow up with clients for feedback, reviews & project photos


- Direct contact for sales team members who are out of the office


Sales Support Administrator - You:


Essential


- Excellent communication skills


- Ability to multi-task, prioritise and manage time effectively


- Complaint management experience


- Customer service experience


- Professional telephone manner


- Ability to work under own initiative


- Computer literate with experience of Microsoft Excel, Word.


- Minimum 2 years previous experience within similar role


- Tenacious can-do approach


Desirable


- Knowledge of installation or building trade


- Experience using Salesforce CRM


- Experience using Sage 200


To submit your CV for this exciting Sales Support Administrator opportunity, please click 'Apply' now.

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Business Support Executive / Client Services Assistant

BioCatalysts

Cardiff, WA
2 days ago
Cardiff, WA
£24k - £24k Per Year
2 days ago
£24k - £24k Per Year

Job Title: Business Support Executive
Location: Nantgarw, Cardiff
Salary: £24,000 per annum + bonus + substantial benefits
Position: Permanent, Full Time
Closing Date: 8th March 2021
The company is a customised enzyme discovery, development and manufacturing company based in the UK, with a subsidiary in Illinois, USA. They work with customers, many of which are the top blue chip food companies, to provide unique enzyme solutions that will help them solve process problems, valorise waste, facilitate a biochemical reaction or deliver competitive advantage through using a unique product.
  • Do you have a passion for providing first-rate customer service?
  • Would you find it rewarding working within the Commercial Team for an expanding cutting-edge biotechnology manufacturer?

If yes, then there's an exciting opportunity for you to play a key role working alongside the professional and talented Commercial team to support technical sales enquiries, providing pricings for customers, as well as providing sales forecast for the business.
Key Requirements:
You will not be afraid to pick up the phone and talk to customers in a professional manner, along with a natural ability to develop strong relationships across the business in a friendly and enthusiastic way. You must be confident, inquisitive with a commercial flair and have the ability to discover exactly what the customer needs by asking the right questions and delivering a solution that will engage and ultimately, exceed their expectations.
Experience of working in a commercial or customer service environment will be a distinct advantage but is not essential. In addition, a relevant higher education qualification or equivalent will also be help. However, they will offer you a broad range of experiences supported by learning, coaching and support from some of their talented people.
If you are someone who loves learning, is persistent, has the desire to get things done and deliver what you promise to customers, please click on the APPLY button where you'll be redirected to the careers page to complete your application.
Candidates with experience of; Sales Support, Sales Administrator, Sales Admin, Administrator, Customer Services, Customer Sales, Customer Sales Associate, Customer Services Administrator, Client Services, Customer Service Advisor may also be considered for this role.
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Norwegian and English Speaking Customer Service Advisor

Randstad Business Support

Newport, WA
5 days ago
Newport, WA
£22k - £22k Per Year
5 days ago
£22k - £22k Per Year

Are you customer service orientated and want to work in a friendly and supportive environment? Are you a Fluent in Norwegian and in English? Then I want to talk to you!
We have an exciting opportunity to join a business that are enjoying a period of growth. This is a great time to be joining a company that are going from strength to strength. This company are based on the outskirts of Newport, and is near to major commuting routes by car or bus! Whether you are a recent grad, or have tumps of experience, this company will provide the training, development and career opportunities to help you reach the top of your game!
Benefits:
  • On-site parking
  • Can be remote, with only the occasional trip to the Newport office
  • Salary is £22,000 per annum
  • 25 days holiday plus bank holiday
  • Enhanced maternity and paternity pay
  • Pool table in the kitchen area
  • Chance to achieve Monthly bonuses through Employee of the Month scheme
  • Training programme
  • Great working hours - Monday to Friday and no evenings!

As the provider of Customer Service for our Customers, you will be able to demonstrate:
  • Great customer service skills
  • Excellent presentation and communication skills
  • Strong inter-personal skills
  • Good team work ethic

Responsibilities:
  • Dealing with Customer queries via email and telephone
  • Updating customer records accurately on in house systems
  • Managing internal diaries
  • Handling customer complaints through to resolution
  • Sharing best practice with team

This isn't your normal customer service advisor role, it is within a smaller company who really take their time to service their clients, and provide a smooth and stress free experience. If you are a people person, and believe the best way to do something is how you want it done, then this is for you.
If this sounds like the role for you, don't hesitate, apply today.
Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
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Inbound Customer Service Handler

Wey Education

Cardiff, WA
4 days ago
Cardiff, WA
£22.5k - £22.5k Per Year
4 days ago
£22.5k - £22.5k Per Year

We have an exciting opportunity for an InboundCustomer Service Handler to join our team based in Crickhowell Head Office/Flexible Working. The position will require travel to our Crickhowell Head Office potentially once – twice a week in due course when it is safe to do so. You will be workingon a full-time permanent and in return, you will receive a highly competitive salary of up to £22,500 per annum.

Wey Education PLC is a leading online provider of primary, secondary and college education in the UK. With over 3,000 students, Interhigh and alternative provision division Academy 21, make up the two entities of the AIM listed public company. We are an ambitious company with quality education and student engagement at the heart of everything we do. As part of our education strategy, we are expanding our Education Management Team.

About the role:

This role and team are newly created, to become the customer service frontline of the business. It is multi-channel as customers can contact us via multiple different mediums. All calls, emails and webchats from customers will firstly be presented to this team. The objective is to be able to resolve 70-75% of these communications without having to escalate them to another area of the business e.g., IT/finance.

Roles and responsibilities of our Inbound Customer Service Handler will include:

- Assisting new and existing customers with their queries
- Aim to resolve between 70-75% of customer queries
- Cover multiple communication channels

Skills and Qualifications our ideal Inbound Customer Service Handler will have:

- Ideally will be qualified up to degree level
- Have excellent written and verbal communication skills
- Highly computer literate with strong system skills
- Excellent Customer Service
- Ability to work as a team and individually
- Capable of working effectively in dynamic and changing environments
- Experience of working in a customer service environment.

Specifically, our Inbound Customer Service Handler will have:

- A flexible, highly energetic approach and the ability to thrive in a business with a fast changing, collaborative, delivery culture
- Considerable interpersonal skills with the ability to form good relationships
- The ability to work independently where necessary but in a collaborative team environment where appropriate
- The ambition to place Wey’s offering at the forefront of the marketplace

In return as our Inbound Customer Service Handler, we offer excellent benefits including:

- A Company Pension
- Life Cover
- Employee Discount Programme
- 25 days holiday

Please click ‘apply’ today to join Wey Education plc as our Inbound Customer Service Handler and be a key part of its growth as Wey changes the face of education worldwide – we would love to hear from you.

SAFEGUARDING
Wey Education plc is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to safer recruitment process, including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practise across the school.

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Customer Service Operator

National Health Service

Royal Alexandra Hospital, WA
3 days ago
Royal Alexandra Hospital, WA
£18.185k - £19.337k Per Year
3 days ago
£18.185k - £19.337k Per Year

Job Reference: 050-AC150-0221W

Employer:
Betsi Cadwaladr University Local Health Board
Department:
Customer Service Operator
Location:
Royal Alexandra Hospital, Rhyl
Salary:
£18,185 - £19,337 Per annum pro rata

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme. We also offer a number of family-friendly benefits, including childcare voucher schemes, work-life balance policies and on-site crèche facilities. Visit our web site today:trainworklivenorthwales.co.uk/

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.


THERAPY SERVICES- CUSTOMER SERVICE OPERATOR BAND 2

PODIATRY & ORTHOTIC SERVICE – ROYAL ALEXANDRA HOSPITAL

30.0 HOURS PER WEEK

Therapy Services administration are looking to appoint a highly motivated person to work within a busy Podiatry & Orthotic Service based within Royal Alexandra Hospital.

The post holder will be a member of the admin team which provides both a clerical and telephone operator service for the Podiatry & Orthotic Service and administration support to Therapy Services.

The successful candidate must be an effective communicator, have good interpersonal skills and work in a flexible and organised manner. He/she must have a good standard of education.

Therapy Services comprises of Dietetics, Occupational Therapy, Physiotherapy, Podiatry & Orthotics, Speech and Language Therapy and Administration. Each area has it's own Head of Service who is accountable to the Area Director of Therapy Services.

Therapy Services holds personal development in high regard and to support this ethos, the Health Board offers a wide range of training including NVQs.

The ability to speak Welsh is essential for this post.

Closing date: 4th March 2021.

For further details / informal visits contact:

Name: Sandra Bickerstaff

Job title: Admin Team Leader

Email address: sandra.bickerstaff@wales.nhs.uk

Telephone number: 03000 855932



Applications from job seekers who require Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. Non EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the resident labour market test. UK Visas and Immigration (UKVI) requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information please visit the UKVI website.

Please note that the inbox is not monitored. If you have any queries please contact the Recruitment Helpdesk on 02920 905353.

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Apprenticeship - Customer Service Associate - Wholesale Service & Support Level 2

BT

30+ days ago
30+ days ago
Apprenticeship - Customer Service Associate - Wholesale Service & Support Level 2(

Job Number:

146909)

Description

Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

About this role

As part of the customer service team in Wholesale Support, you’ll get a unique view of our business. You’ll be part of an Ethernet order delivery team, delivering high value access networks to our wide range of business customers. This means you’ll be managing internet orders for both small and large companies and looking after them the whole way through the order process. We’ll make sure you develop a great knowledge of our product portfolio and how everything works together, so you can really help provide the customer with the right solution for them.

Not only will you work closely with our customers and develop great relationships with them, you’ll also get a chance to build your stakeholder management skills. Not only will you be delivering Ethernet access to critical customers, you’ll also be working with communication providers such as Gamma, Virgin, Orange and Telefonica, as well as our internal partners, Openreach & Technology. You’ll work with and manage all stakeholders to drive a great customer experience, a simple resolution, and make sure we’re continuously improving our processes and systems.

Continually finding ways to provide a better service for our customers is really important to us, as we use data to do that. Data insights are key to developing a high performing team and you’ll have the opportunity to be involved in the build and analysis of key data sets to help direct decision making. You’ll also get to influence teams supporting our improvement roadmaps. As the world of technology advances at pace, you’ll be at the forefront of it all as an operational pioneer.


About the apprenticeship you'll study for

As an ApprenticeCustomer Service Associate, you’ll study for a Level 2 apprenticeship, called Customer Service Practitioner.
Your apprenticeship will last for 18 months and 20% of your working hours will be dedicated to studying.

Entry Requirements

No formal qualifications are required to join our programme, however a good level of literacy and numeracy would be a distinct advantage.

Locations

Liverpool, Glasgow, Manchester

Qualifications


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Apprenticeship - Customer Service Associate - Business Customer Support Level 2

BT

30+ days ago
30+ days ago
Apprenticeship - Customer Service Associate - Business Customer Support Level 2(

Job Number:

145812)

Description

Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.


About this role

As part of our customer service team, you’ll be the first person our customers interact with, and it’s down to you to make sure they have a positive experience and resolve any issues first time around.

Business Customer Support Associates support our corporate customers, from small companies to global conglomerates. No matter who they are, you’ll own the relationship with them from beginning to end, and will be a first line advocate for BT. You’ll learn about our different products and services, how they can help our customers, and channel this into the service you give them. You’ll need to be forward thinking and proactive, making sure you’re anticipating their every need.

It’s key in this role that you enjoy working with people. Not every conversation you have with our customers will be easy. Even when things aren’t going right, you’ll need to make sure you create a collaborative working relationship with your customer. We’ll teach you how to listen, how to keep calm under pressure and how to relate to your customers, so you can really work out what is best for them. You’ll make sure that in the end, they have a great experience with us.

About the apprenticeship you'll study for

As a Customer Service Associate, you’ll study for a Level 2 apprenticeship, called Customer Service.


Your apprenticeship will last for 18 months and 20% of your working hours will be dedicated to studying.


Entry Requirements

No formal qualifications are required to join our programme; however, a good level of literacy and numeracy would be a distinct advantage.


Locations

Dundee


Qualifications


Posted

1 day ago

Description

Our client in London is currently seeking a highly experienced and motivated Customer Operations Support Specialist to support their News Partnerships team.

Responsibilities:

- Log partner requests into internal systems, following up on requests and resolutions, and communicating back to the partners where appropriate.
- Verification of pages/accounts
- Dealing with hacked accounts, business managers, ad accounts
- Adding partners to partner portal
- Dealing with impersonations, payment issues, ournalism safety issues, harassment, etc
- Provide day-to-day support to News Partnerships team – with a focus on organizing partners reviews, triaging partner issues and requests, communicating by email, phone and video conference with partners, and tracking ongoing partner activity, communications and programs.
- Liaise with partner contacts, suppliers, contractors and internal staff to organize meetings and events.
- Use internal systems, such as CRM, to log and track partner activity.
- Organize and build supportive case study material – get relevant collateral and sign off from partners.

Preferred qualifications:

- Proficiency in French, German, Spanish or Italian.

Benefits:

  • Competitive salary, with great onsite benefits including canteen with all meals, drinks and snacks included.
  • Healthcare contribution and inclusion in company pension scheme
  • Work laptop and phone
  • State of the art modern offices
  • 25 days annual leave (pro-rata) plus paid bank holidays
  • Expanding workforce with potential for career progression for top performers
  • Working with a company that will make your CV stand out.
Source: Mackin