It's more than a career, it's a calling.

Worker Type:

Job Summary:

Job Responsibilities and Requirements:

PRIMARY RESPONSIBILITIES

• Assigns, directs, educates and monitors nursing and support staff during assigned shift. Contributes to or performs performance evaluations of staff.
• Assesses daily patient care needs and develops and distributes patient care assignments, ensuring that population appropriate patient care is given.
• Collaborates with advanced practice providers to ensure quality outcomes.
• Evaluates the effectiveness of patient care and identifies any issues that affect desired patient outcomes.
• Responds to complaints about patient care and manages through established channels.
• May provide input for hiring, training, directing, developing and evaluating staff.
• Works in a constant state of alertness and safe manner.
• Performs other duties as assigned.

EDUCATION

• Graduate of accredited school of nursing

EXPERIENCE

• One year of registered nurse experience

PHYSICAL REQUIREMENTS

• Constant use of speech to share information through oral communication.
• Constant standing and walking.
• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, reaching and keyboard use/data entry.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of smell to detect/recognize odors.
• Frequent use of hearing to receive oral communication, distinguish body sounds and/or hear alarms, malfunctioning machinery, etc.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Occasional lifting/moving of patients.
• Occasional bending, stooping, kneeling, squatting, twisting, gripping and repetitive foot/leg and hand/arm movements.
• Occasional driving.
• Rare crawling and running.

Licenses / Certifications:

Work Shift:

Job Type:

Department:

Scheduled Weekly Hours:

SSM Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex.

Learn more here

It's more than a career, it's a calling.

Worker Type:

Job Summary:

Job Responsibilities and Requirements:

PRIMARY RESPONSIBILITIES

• Assigns, directs, educates and monitors nursing and support staff during assigned shift. Contributes to or performs performance evaluations of staff.
• Assesses daily patient care needs and develops and distributes patient care assignments, ensuring that population appropriate patient care is given.
• Collaborates with advanced practice providers to ensure quality outcomes.
• Evaluates the effectiveness of patient care and identifies any issues that affect desired patient outcomes.
• Responds to complaints about patient care and manages through established channels.
• May provide input for hiring, training, directing, developing and evaluating staff.
• Works in a constant state of alertness and safe manner.
• Performs other duties as assigned.

EDUCATION

• Graduate of accredited school of nursing

EXPERIENCE

• One year of registered nurse experience

PHYSICAL REQUIREMENTS

• Constant use of speech to share information through oral communication.
• Constant standing and walking.
• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, reaching and keyboard use/data entry.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of smell to detect/recognize odors.
• Frequent use of hearing to receive oral communication, distinguish body sounds and/or hear alarms, malfunctioning machinery, etc.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Occasional lifting/moving of patients.
• Occasional bending, stooping, kneeling, squatting, twisting, gripping and repetitive foot/leg and hand/arm movements.
• Occasional driving.
• Rare crawling and running.

Licenses / Certifications:

Work Shift:

Job Type:

Department:

Scheduled Weekly Hours:

SSM Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex.

Learn more here

It's more than a career, it's a calling.

Worker Type:

Job Summary:

Job Responsibilities and Requirements:

PRIMARY RESPONSIBILITIES

• Ensures compliance with regulatory and accreditation requirements for self and within unit.
• Conducts hiring, training, directing, development and evaluating of staff.
• Identifies and resolves issues affecting the delivery of patient care services for the assigned unit(s). Develops and implements policies and procedures to guarantee efficient and effective delivery of health services in a unit.
• Monitors and adheres to budget. Approves or monitors expenditures, purchases and other actions to ensure compliance with budget guidelines.
• Works in a constant state of alertness and safe manner.
• Performs other duties as assigned.

EDUCATION

• Bachelor's degree in Nursing

EXPERIENCE

• Two years' registered nurse experience, with demonstrated progressive leadership responsibility

PHYSICAL REQUIREMENTS

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

Licenses / Certifications:

Work Shift:

Job Type:

Department:

Scheduled Weekly Hours:

SSM Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex.

Learn more here

It's more than a career, it's a calling.

Worker Type:

Job Summary:

Job Responsibilities and Requirements:

PRIMARY RESPONSIBILITIES

• Ensures compliance with regulatory and accreditation requirements for self and within unit.
• Conducts hiring, training, directing, development and evaluating of staff.
• Identifies and resolves issues affecting the delivery of patient care services for the assigned unit(s). Develops and implements policies and procedures to guarantee efficient and effective delivery of health services in a unit.
• Monitors and adheres to budget. Approves or monitors expenditures, purchases and other actions to ensure compliance with budget guidelines.
• Works in a constant state of alertness and safe manner.
• Performs other duties as assigned.

EDUCATION

• Bachelor's degree in Nursing

EXPERIENCE

• Two years' registered nurse experience, with demonstrated progressive leadership responsibility

PHYSICAL REQUIREMENTS

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

Licenses / Certifications:

Work Shift:

Job Type:

Department:

Scheduled Weekly Hours:

SSM Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex.

Learn more here

It's more than a career, it's a calling.

Worker Type:

Job Summary:

Job Responsibilities and Requirements:

PRIMARY RESPONSIBILITIES

• Assigns, directs, educates and monitors nursing and support staff during assigned shift. Contributes to or performs performance evaluations of staff.
• Assesses daily patient care needs and develops and distributes patient care assignments, ensuring that population appropriate patient care is given.
• Collaborates with advanced practice providers to ensure quality outcomes.
• Evaluates the effectiveness of patient care and identifies any issues that affect desired patient outcomes.
• Responds to complaints about patient care and manages through established channels.
• May provide input for hiring, training, directing, developing and evaluating staff.
• Works in a constant state of alertness and safe manner.
• Performs other duties as assigned.

EDUCATION

• Graduate of accredited school of nursing

EXPERIENCE

• One year of registered nurse experience

PHYSICAL REQUIREMENTS

• Constant use of speech to share information through oral communication.
• Constant standing and walking.
• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, reaching and keyboard use/data entry.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of smell to detect/recognize odors.
• Frequent use of hearing to receive oral communication, distinguish body sounds and/or hear alarms, malfunctioning machinery, etc.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Occasional lifting/moving of patients.
• Occasional bending, stooping, kneeling, squatting, twisting, gripping and repetitive foot/leg and hand/arm movements.
• Occasional driving.
• Rare crawling and running.

Licenses / Certifications:

Work Shift:

Job Type:

Department:

Scheduled Weekly Hours:

SSM Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex.

Learn more here

It's more than a career, it's a calling.

Worker Type:

Job Summary:

Job Responsibilities and Requirements:

PRIMARY RESPONSIBILITIES

• Assigns, directs, educates and monitors nursing and support staff during assigned shift. Contributes to or performs performance evaluations of staff.
• Assesses daily patient care needs and develops and distributes patient care assignments, ensuring that population appropriate patient care is given.
• Collaborates with advanced practice providers to ensure quality outcomes.
• Evaluates the effectiveness of patient care and identifies any issues that affect desired patient outcomes.
• Responds to complaints about patient care and manages through established channels.
• May provide input for hiring, training, directing, developing and evaluating staff.
• Works in a constant state of alertness and safe manner.
• Performs other duties as assigned.

EDUCATION

• Graduate of accredited school of nursing

EXPERIENCE

• One year of registered nurse experience

PHYSICAL REQUIREMENTS

• Constant use of speech to share information through oral communication.
• Constant standing and walking.
• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, reaching and keyboard use/data entry.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of smell to detect/recognize odors.
• Frequent use of hearing to receive oral communication, distinguish body sounds and/or hear alarms, malfunctioning machinery, etc.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Occasional lifting/moving of patients.
• Occasional bending, stooping, kneeling, squatting, twisting, gripping and repetitive foot/leg and hand/arm movements.
• Occasional driving.
• Rare crawling and running.

Licenses / Certifications:

Work Shift:

Job Type:

Department:

Scheduled Weekly Hours:

SSM Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex.

Learn more here

It's more than a career, it's a calling.

Worker Type:

Job Summary:

Job Responsibilities and Requirements:

PRIMARY RESPONSIBILITIES

• Ensures compliance with regulatory and accreditation requirements for self and within unit.
• Conducts hiring, training, directing, development and evaluating of staff.
• Identifies and resolves issues affecting the delivery of patient care services for the assigned unit(s). Develops and implements policies and procedures to guarantee efficient and effective delivery of health services in a unit.
• Monitors and adheres to budget. Approves or monitors expenditures, purchases and other actions to ensure compliance with budget guidelines.
• Works in a constant state of alertness and safe manner.
• Performs other duties as assigned.

EDUCATION

• Bachelor's degree in Nursing

EXPERIENCE

• Two years' registered nurse experience, with demonstrated progressive leadership responsibility

PHYSICAL REQUIREMENTS

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

Licenses / Certifications:

Work Shift:

Job Type:

Department:

Scheduled Weekly Hours:

SSM Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex.

Learn more here

Job Title:     Call Center Representative

Department:     Patient Services

NATURE OF POSITION:  The position will manage large amounts of inbound calls in a timely and professional manner.  The Call Center Specialist will answer phone calls and ensure accurate scheduling of patients, forward notes to the nurses, and triage calls to forward to the appropriate discipline.  The operator will maintain patient confidentiality and abide by Central Oklahoma Family Medical Centers’ policies and procedures.

MINIMUM QUALIFICATIONS:

• High School graduate or equivalent; required
• Must be at least 18 years of age
• Medical/Dental Office Experience; preferred
• Knowledge of customer service practices and principles
• Customer Service Experience; preferred
• Superior listening, verbal, and written communication skills
• Ability to work and communicate with a multidisciplinary healthcare team and the public
• Basic computer skills; required (date entry and typing skills)
• Phone etiquette
• Ability to multi-task
• Able to sit for extended periods of time

CLASSIFICATION: Non-Exempt

SUPERVISION RECEIVED: Lead Patient Services Supervisor

• Schedule appointments
• Answer calls in a professional and courteous manner
• Directs calls as appropriate
• Take calls and provide accurate, satisfactory answers to questions and concerns, provide patient support, and deescalate dissatisfied patients
• Process payments
• Maintaining records and accounts
• Post daily payments
• Participate in agency-sponsored staff training events
• Protect the confidentiality of patients and their records at all times by complying with the clinic’s Patient Confidentiality and HIPAA policies and procedures
• Keep workspace neat and organized
• Maintain a professional demeanor

• Exhibits a positive attitude and a commitment to the mission of the organization
• Exhibits caring qualities consistent with the values of COFMC
• Exhibits awareness of cultural factors and shows competence in reducing barriers to the provisions of health care services
• Adhere to policy and procedure
• Addresses patient complaints as outlined in patient complaint resolution
• All other duties as assigned

ORGANIZATION:

• Exhibits enthusiasm, a positive altitude, and professionalism in the workplace
• Handles personal conflict and works through it at the lowest possible level (first with party/parties involved, then if necessary, with 3rd party mediation)
• Is friendly and easy to approach
• Is neat, clean, well-groomed, and dresses in accordance to the dress code policy
• Leaves personal problems out of the workplace
• Treats all co-workers with dignity and respect
• Abstains from gossip in the workplace
• Arrives on time and works through designated hours
• Completes tasks effectively, accurately and on time
• Demonstrates little or no absenteeism/follows leave guidelines
• Follows designated line of support
• Is flexible, able and willing to respond to unusual job-related demands
• Manages time well
• Recognizes and assists others in the work of the department, even though the work may be outside of regular duties
• Shares equally in the workload of the department
• Works cooperatively with all team members and departments
• Works independently requesting assistance from supervisor only as needed
• Abstains from criticizing COFMC, colleagues and supervisors
• Demonstrates loyalty to COFMC, colleagues and supervisors
• Demonstrates support of the mission and vision of COFMC
• Accepts and participates in cross training
• Takes initiative to identify skill development needs

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