support worker jobs

Near beaconsfield, home counties
170Jobs Found

170 jobs found for support worker jobs Near beaconsfield, home counties

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Family Support Worker

Riverside Community Care

Somerville, MA
11 days ago
Somerville, MA
11 days ago

Great opportunity to join Riverside Community Care as a Family Support Worker!

In this vital role, you will gain an understanding of home andcommunity based mental health treatment while working as part of a Children’s Behavioral Health Initiative multi-disciplinary team!

The Family Support Worker will:

  • provide in-home and community-based behavioral support to youth and families
  • provide individual therapeutic mentoring to children and teens in the community
  • plan and participate in skill-building activities
  • assist caregivers in supporting the emotional/behavioral needs of their children
  • communicate clients’ progress through meetings and documentation
  • provide transportation within local community

Our ideal candidate will be willing to have a flexible work schedule, including working some evening and weekend hours.

Riverside offers an outstanding staff training program, excellent supervision, competitive salary, comprehensive benefits package and career advancement opportunities!

To learn more about how amazing it is to work at Riverside Community Care, please watch our video on Why We Love Working at Riverside Community Care!

  • Must have excellent communication and organizational skills
  • Basic computer fluency, including Microsoft Office, required
  • Flexible hours and the ability to work both independently and in a team are required
  • Bilingual (English and either Spanish, Portuguese, or Haitian Creole) preferred
  • Must have valid driver's license and reliable vehicle for local travel
  • Bachelor's Degree strongly preferred. High School diploma and experience considered

Riverside Community Care is dedicated to the goal of building a culturally diverse and inclusive organization committed to working in a multicultural environment and strongly encourages applications from culturally diverse applicants. We provide equal opportunity for all persons seeking employment without regard to race, age, color, religion, gender, gender identity and expression, marital status, sexual orientation, military status, national origin, disability, or any other characteristic as established by law.

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Temporary Housing Specialist

Beacon Hill Staffing Group

Boston, MA
11 days ago
Boston, MA
11 days ago

Our client, a woman-owned consulting firm that supports local and state municipalities and agencies by administering government programs, is seeking a temporary remote housing specialist. This role will operate from 8am-5pm Monday through Friday paying $15 an hour. This is a check and balance role that requires a high attention to detail. The ideal candidate will have previous office experience, a PC- not a Mac computer, a USB headset, and be able to adapt to a fast-paced role. They should also be a quick learner and be able to learn and use office technology as well as work from home successfully. This position requires long-term commitment and for the candidate to be punctual and on time. Qualified candidates should apply for immediate consideration.
Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
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Company Profile:
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com.
We look forward to working with you.
Beacon Hill. Employing the Future (TM)
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Bilingual Housing Specialist - Spanish

Beacon Hill Staffing Group

Boston, MA
11 days ago
Boston, MA
11 days ago

Our client, a woman-owned consulting firm that supports local and state municipalities and agencies by administering government programs, is seeking a temporary remote housing specialist who is bilingual in Spanish and English. This role will operate from 8am-5pm Monday through Friday paying $15 an hour. This is a check and balance role that requires a high attention to detail. The ideal candidate will have previous office experience, a PC- not a Mac computer, a USB headset, and be able to adapt to a fast-paced role. They should also be a quick learner and be able to learn and use office technology as well as work from home successfully. This position requires long-term commitment and for the candidate to be punctual and on time. Qualified candidates should apply for immediate consideration.
Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Find Us on Facebook!

Follow Us on Twitter!

Company Profile:
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com.
We look forward to working with you.
Beacon Hill. Employing the Future (TM)
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Creole Speaking- Temporary Housing Specialist

Beacon Hill Staffing Group

Boston, MA
11 days ago
Boston, MA
11 days ago

Our client, a woman-owned consulting firm that supports local and state municipalities and agencies by administering government programs, is seeking a temporary remote bilingual housing specialist. This role will operate from 8am-5pm Monday through Friday paying $15 an hour. This is a check and balance role that requires a high attention to detail. The ideal candidate will have previous office experience and be able to adapt to a fast-paced role. They should also be a quick learner and be able to learn and use office technology as well as work from home successfully. This position requires long-term commitment and for the candidate to be punctual and on time. Candidates should be fully bilingual in English and Creole. Qualified candidates should apply for immediate consideration.
Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Find Us on Facebook!

Follow Us on Twitter!

Company Profile:
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com.
We look forward to working with you.
Beacon Hill. Employing the Future (TM)
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Housing Specialist

Beacon Hill Staffing Group

Boston, MA
13 days ago
Boston, MA
13 days ago

Our client, a woman-owned consulting firm that supports local and state municipalities and agencies by administering government programs, is seeking a temporary remote housing specialist. This role will operate from 8am-5pm Monday through Friday paying $15 an hour. This is a check and balance role that requires a high attention to detail. The ideal candidate will have previous office experience and be able to adapt to a fast-paced role. All candidates must provide their own equipment; including a computer, phone, and a standard USB headset. They should also be a quick learner and be able to learn and use office technology as well as work from home successfully. This position requires long-term commitment and for the candidate to be punctual and on time. Qualified candidates should apply for immediate consideration.
Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Find Us on Facebook!
Follow Us on Twitter!
Company Profile:
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com.
We look forward to working with you.
Beacon Hill. Employing the Future (TM)
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Member Advocate

Healthcare Financial, Inc.

Quincy, MA
Today
Quincy, MA
$42k - $45k Per Year
Today
$42k - $45k Per Year

JOB SUMMARY
Local candidates only, or willing to relocate at own expense.

The primary goal of the Member Advocate is to conduct phone outreach to members in order to establish eligibility for Social Security benefits (SSI/SSDI). Work in close collaboration with members and MCO plans to identify potential qualifying circumstances to enroll the members into disability entitlement programs.  Interview members to understand the implications and complexities of their medical state and its impact on their ability to function. Act as a liaison between members, Social Security Administration and/or other organizations to ensure the application is processed promptly and effectively. Determine eligibility, assist in completion of appropriate applications, and serve as an advocate. Responsibilities include, but are not limited to:

 

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

·         Interview and screen members via phone to determine eligibility. 

·         Educate members and his/her family on various social security programs and the importance of utilizing the programs.

·         Identify appropriate social security entitlement programs for members and facilitate enrollment when needed.  Help members identify and obtain necessary resources.

·         Interact with members, MCO plans, attorneys, physicians and family members directly either orally or in written correspondence to acquire necessary information to complete the application process.

·         Document cases including assessment and member's consent to obtain assistance and release forms.

·         Inform members of documentation required to process application, required time frames, potential entitlement information and status either by phone and/or written correspondence.

·         Document members’ interactions, process status and telephone conversations appropriately in our proprietary database system.

·         Manage referral case load in accordance with company guidelines.

·         Advocate on each case, policy and program level by understanding individual needs.

·         Demonstrate receptive, empathetic, and sensitive attitudes while valuing cultural diversity.

·         Respond to various written and telephone inquiries including eligibility, approval/denial determinations, status and continuation or closure of benefits.

·         Provide linkage with appropriate community and government resources by maintaining knowledge of other systems, making referrals and identifying other unmet needs.

·         Respond to client/member issues within required timeframes to meet customer expectations. 

·         Achieve productivity standards and goals set by the company while maintaining high levels of customer service.

·         Support HFI initiatives to maximize revenue for our healthcare clients by advocating for their most vulnerable members.

·         Participate in Department and HFI Committees and Projects as assigned by management. 

·         Other duties may be assigned.

MINIMUM requirements

·         Associate’s Degree in related field or equivalent combination of education and experience, required.

·         At least 3 years of call center experience, handling high volume inbound and outbound calls.

·         Excellent interpersonal skills and phone manner.

·         Bilingual (English/Spanish/Portuguese/Vietnamese/Chinese/Russian), preferred.

·         Ability to meet deadlines while balancing competing demands and performance benchmarks. 

·         Ability to multitask and manage detailed information.

·         Strong analytical and decision-making skills. 

·         Self-motivated, responsible, and accountable.  Identifies own learning needs and seeks appropriate assistance.

·         Ability to adjust to rapid change in a client-service-oriented environment

·         Positive mentality and the ability to exhibit flexibility in times of change.

·         Strong emotional strength and maturity to deal effectively with a challenging and vulnerable population. 

·         Ability to effectively interface with diverse and culturally different populations. 

·         Superior organizational, time management and project management skills.

·         Excellent computer skills including: MS Office. 

·         Ability to sit for the majority of the shift.

·         Ability to work well within a fast-paced, team-oriented environment. 

·         Ability to function independently; have flexibility and personal integrity.

·         Work Schedule: Full-Time Hours (40 hrs./week) Monday – Friday.

·         Variable Shifts: 9-5 pm, 10-6 pm, 11-7 pm or 12-8 pm

WORKING CONDITIONS / WORK ENVIRONMENT

Moderate noise level associated with open office work environment.

 

physical demands:

While performing the duties of this Job, the employee is regularly required to talk or hear; stand, walk, sit, use hands to finger, handle or feel objects, and reach with hands and arms. The employee occasionally will lift and/or move up to 15 pounds. 

 

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Community Life Grants Coordinator

The Community Builders Inc

Boston, MA
9 days ago
Boston, MA
9 days ago

Position: Community Life Grants Coordinator

Location: Boston, MA

The Community Builders, Inc. (TCB) is a nationally recognized nonprofit developer, owner and manager of affordable and mixed-income residential and commercial properties. Our mission is to build and sustain strong communities where people of all incomes can achieve their full potential. We do this by developing, financing, and operating high quality affordable mixed-income housing, by coordinating access to support services, and by planning and implementing other community and economic initiatives critical to the communities we serve. Every employee who works for The Community Builders understands what it means to make a significant difference in the lives of others.

About Community Life: Community Life is TCB's place-based model that provides stable housing as a platform for residents and neighborhoods to achieve success. TCB communities are places of innovation that address some of the most significant challenges facing low-income populations. In TCB communities, we engage residents in creating programs and build strategic partnerships with local stakeholders to maintain stable housing and create pathways to opportunities.

Position Description

Reporting to the Vice President of Community Life, the Community Life Grants Coordinator will support preparation of grant applications and funder reports and provide financial management of Community Life grants. Finance responsibilities include managing accounts associated with grants, gifts, resident services contracts and other types of funding. The Grants Coordinator provide financial information, guidance, analysis and support to the Community Life and the Communications and Fund Development departments. In addition, the Grants Coordinator will develop, coordinate and submit grants-related reports and documents for Community Life properties in the Northeast, Mid-Atlantic and Midwest.

The Grants Coordinator will be an integral part of the Community Life team and plays a critical role in the overall success of the department. The Grants Coordinator will work closely with the Director of Fund Development and collaborate with other TCB departments, including Communications and Fund Development, Real Estate Development, Accounting, Legal, and Property Management to ensure progress and success for funding awards. The Grants Coordinator will also build and sustain relationships with local and regional service partners, as needed.

Responsibilities include:

  • Develops budgets and budget justifications for grant proposals
  • Oversees budgets for awarded grants and works with accounting staff to set up new awards in the accounting system in a timely manner

· Develops an understanding of the grant award regulations and spending requirements

· Ensures all project personnel receive an appropriate orientation to the project or award

· Supports on-site Community Life staff in implementing awarded grant projects according to the project timeline and scope

· Maintains a reporting calendar to track reporting requirements across all awards

· Works with Senior Corporate Accountant to manage budget spending to guidelines, monitor and review allocation of grant funds, balances, and charges, ensuring appropriate use of funds. Including calculating overhead and fringe benefit charges; purchasing equipment; payment of salaries

· Compiles and submits necessary documentation for drawing on grant/award funds

· In collaboration with Community Life evaluation team, prepares accurate detailed and compelling reports to funders on a quarterly, semi-annual, or annual basis that capture the program success.

· Compiles and analyzes fiscal data; develops updates, disseminates accurate and complete financial information to ensure compliance with all requirements of externally funded programs, performs related duties as assigned

· Collaborates with Community Life evaluation team to establish methods for tracking grant activities and outcomes in Efforts to Outcomes database

· Manages budget spending to guidelines, monitoring and reviewing allocation of research funds, grant balances and charges, ensuring appropriate use of funds under investigator control, both in terms of sponsor/external regulations and Institute policy.

· Sources appropriate vendors to complete grant activities, including managing vendor setup, insurance, and processing payment.

· In collaboration with Community Life Directors and VP of Community Life, develops Community Life annual budget

· Performs other grant management related activities as needed

Qualifications:

  • Bachelor's degree required.
  • 1 - 3 years of related grant management experience.
  • Excellent organizational and project management skills
  • Ability to work within a team environment
  • Maintain professional demeanor at all times and has a positive customer service mind set
  • Must have excellent communication skills (written and verbal) and be able to work with a wide variety of staff
  • Ability to proactively set priorities and multi-task
  • General accounting or grants accounting experience preferred. This includes but is not limited to: Expense tracking and budgeting and financial projections
  • Attention to detail
  • General computer skills include working with MS Word, MS Excel, and MS Outlook. YARDI and ETO experience is a plus

PM19


PI130713141

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Bilingual Therapeutic Training and Support Worker

Gandara Mental Health Center

Boston, MA
Today
Boston, MA
Today

Therapeutic Training and Support Worker (Bilingual)

A Therapeutic Training and Support Worker (TTS) works as part of a team that includes an In-Home Therapist (IHT), for the purpose of treating a youth’s mental health, behavioral and emotional needs, including improving the family’s ability to provide effective support for the youth to promote his/her healthy functioning within the family.


The TTS supports implementation of a treatment plan to assist the youth and family in achieving the goals and objectives of that plan.


The service provided by the TTS includes teaching the youth to understand, direct, interpret, manage, and control feelings and emotional responses to situations and to assist the family to address the youth’s emotional and mental health needs.

Duties:

  • Works under the supervision of an In-Home Therapist to support the implementation a treatment plan to assist the youth and the family in achieving the goals of the plan.
  • Teaches the youth to understand, direct, interpret, manage, and control feelings and emotional responses to situations and to assist the family to address the youth's emotional and mental health needs.
  • Provides phone contact as part of the intervention.
  • Reviews/develops of a risk management/safety plan in collaboration with the youth and parent/caregiver.
  • Works with the In-Home Therapist to provide family therapy.
  • Identifies community resources and develops natural supports for youth and parent/caregiver(s) to support and sustain achievement of the youth’s treatment plan goals and objectives.
  • Provides or secures support and crisis/emergency services for the youth/family.
  • Demonstrated ability to be innovative, creative, analytical and decisive in problem solving.
  • Demonstrated communications and organizational capabilities.
  • Awareness and sensitivity to contextual variables such as race, culture, gender, sexuality, disability, economics and lived experience.
  • Submit detailed progress notes that follow federal, state, and agency requirements.
  • Collaborates with other necessary individuals the youth and family may have contact with, such as Bureau Case Managers, Probation Officers, Judges, District Attorneys, Attorneys, Teachers, Physicians, etc.


Required Skills

Employee Type: Full Time

  • Job is located in Boston, must live in the Greater Boston area.
  • Minimum Experience Required: 1 year.
  • Degree Required: Must possess an MCE approved Bachelor’s Degree in a human services field.
  • Driver’s License and proper auto insurance required.
  • Awareness and sensitivity to contextual variables such as race, culture, gender, sexuality, disability, economics and lived experience.
  • Required fluency in English and Spanish.

Benefits **

  • Retirement Plan 403(b)
    Health, Dental, Vision, and Life Insurance
    Paid vacations
    11 paid holidays
    8 discretionary days a year
    Discounts offered to select cell phone provider plans

The Gandara Mental Health Centerprovides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Gándara Center provides residential, mental health, substance abuse and preventive services for children, adults and families across the Pioneer Valley and eastern parts of Massachusetts. Founded in the Hispanic community, we value cultural diversity and strive to provide culturally competent, innovative services to a diverse community.


Required Experience

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Therapeutic Training and Support Worker (Bilingual)

Gandara Mental Health Center

Brockton, MA
Today
Brockton, MA
Today

Therapeutic Training and Support Worker

A Therapeutic Training and Support Worker (TTS) works as part of a team that includes an In-Home Therapist (IHT), for the purpose of treating a youth’s mental health, behavioral and emotional needs, including improving the family’s ability to provide effective support for the youth to promote his/her healthy functioning within the family.


The TTS supports implementation of a treatment plan to assist the youth and family in achieving the goals and objectives of that plan.


The service provided by the TTS includes teaching the youth to understand, direct, interpret, manage, and control feelings and emotional responses to situations and to assist the family to address the youth’s emotional and mental health needs.

Duties:

  • Works under the supervision of an In-Home Therapist to support the implementation a treatment plan to assist the youth and the family in achieving the goals of the plan.
  • Teaches the youth to understand, direct, interpret, manage, and control feelings and emotional responses to situations and to assist the family to address the youth's emotional and mental health needs.
  • Provides phone contact as part of the intervention.
  • Reviews/develops of a risk management/safety plan in collaboration with the youth and parent/caregiver.
  • Works with the In-Home Therapist to provide family therapy.
  • Identifies community resources and develops natural supports for youth and parent/caregiver(s) to support and sustain achievement of the youth’s treatment plan goals and objectives.
  • Provides or secures support and crisis/emergency services for the youth/family.
  • Demonstrated ability to be innovative, creative, analytical and decisive in problem solving.
  • Demonstrated communications and organizational capabilities.
  • Awareness and sensitivity to contextual variables such as race, culture, gender, sexuality, disability, economics and lived experience.
  • Submit detailed progress notes that follow federal, state, and agency requirements.
  • Collaborates with other necessary individuals the youth and family may have contact with, such as Bureau Case Managers, Probation Officers, Judges, District Attorneys, Attorneys, Teachers, Physicians, etc.

Required Skills

Employee Type: Full Time

  • Job is located in Brockton.
  • Minimum Experience Required: 1 year
  • Degree Required: Must possess an MCE approved Bachelor’s Degree in a human services field
  • Driver’s License and proper auto insurance required
  • Awareness and sensitivity to contextual variables such as race, culture, gender, sexuality, disability, economics and lived experience
  • Bilingual Spanish/English

Benefits **

  • Retirement Plan 403(b)
  • Health, Dental, Vision, and Life Insurance
  • Paid vacations
  • 11 paid holidays
  • 8 discretionary days a year
  • Discounts offered to your T-Mobile, Verizon and/or Sprint plans

The Gandara Mental Health Centerprovides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Gándara Center provides residential, mental health, substance abuse and preventive services for children, adults and families across the Pioneer Valley and eastern parts of Massachusetts. Founded in the Hispanic community, we value cultural diversity and strive to provide culturally competent, innovative services to a diverse community.


Required Experience

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Case Specialist

Trial Courts of Massachusetts

Boston, MA
1 day ago
Boston, MA
1 day ago

NOTES

This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6.

MISSION STATEMENT OF THE MASSACHUSETTS TRIAL COURT

The Trial Court is committed to:

 

• Fair and impartial administration of justice;• Protection of constitutional and statutory rights and liberties; • Equal access to justice for all in a safe and dignified environment with policies and practices that strengthen and support diversity, equity, and inclusion; • Efficient, effective, and accountable resolution of disputes; • Prompt and courteous service to the public by committed and dedicated professionals utilizing best practices in a manner that inspires public trust and confidence.

DEPARTMENTAL MISSION STATEMENT

The Superior Court, the trial court of general jurisdiction for the Commonwealth of Massachusetts, is committed to delivering high quality justice in a timely and fair manner in accordance with the rule of law.

 

ORGANIZATIONAL PROFILE:

 

https://www.mass.gov/orgs/superior-court

POSITION SUMMARY

This series is responsible for performing a variety of duties related to the processing of cases, including entering data in automated systems, within an office of a Clerk-Magistrate, a Register of Probate or an equivalent office. In addition to case processing duties, this series is responsible for providing service to the public and other individuals who have business with the court, consistent with policies on confidentiality. The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher level position titles within this series consistent with the specifications for the higher level position titles.  The position titles revert to the entry level when there are vacancies. 

 

ORGANIZATIONAL LEVELS:

 

This position is part of a series that includes a number of levels.  Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies.

 

Case Specialist I - This is the entry level position title within this series.  Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. 

 

Case Specialist II - This is the second level position title within this series.  Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required.  They are also expected to perform administrative support functions. 

 

Case Specialist III - This is the third level position title within this series.  Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required.

 

Case Specialist IV - This is the fourth level within this series.  Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required.  May also serve as a back-up to a Case Coordinator.

MAJOR DUTIES

Case Specialist I Duties:

 

Provides customer service to attorneys, litigants, law enforcement personnel, and the general public.  This includes assisting the public in filling out forms and applications and responding to routine requests for information concerning cases, scheduling and court procedures.  May use specialized communication skills in performing these duties;

 

Receives training and assists experienced users on MassCourts,  a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting; or on another case processing system;

 

Performs general case intake duties, including receiving court papers and documents, determining general case category, making docket entries, either manually or through an automated case processing system as necessary, and preparing case file folders;

 

Prepares manually or enters through an automated case processing system as necessary, complaints, petitions, summonses, warrants, daily lists, orders of commitment, other standard form documents, and updates to case information.  Such functions may be performed in an office or in a courtroom;

 

Sends out notices to various parties and attorneys;

 

Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries;

 

Copies, files, retrieves, and sorts court papers, documents and folders according to established procedures;

 

Receives, date stamps, sorts, and distributes incoming mail.  Processes outgoing mail;

 

Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts;

 

Maintains statistical data concerning cases processing activities;

 

Performs related duties as required.

 

Case Specialist II Additional Duties:

 

Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and/or detailed nature.  May use specialized communication skills in performing these duties; 

 

Performs more complex case processing functions, including reviewing court documents, papers, and filings for accuracy and completeness and determining processing required prior to entering them in the permanent record, either manually or using the court’s automated case processing system as necessary, identifying inaccuracies and or discrepancies and taking action to resolve such inaccuracies or discrepancies within established guidelines, or referring unusual problems to a supervisor;

 

Performs routine administrative support duties such as preparing fiscal forms and correspondence using word processing software as required;

 

Serves as a "floating case specialist" who is able to perform complex case processing functions within other major work units as required;

 

Performs all of the duties of the lower level within this series as required.

 

Case Specialist III Additional Duties:

 

Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information.  May use specialized communication skills in performing these duties;

 

Processes complicated cases involving multiple offices, agencies, parties, and legal issues, either manually or using the court’s automated case processing system as necessary;

 

Performs advanced case processing duties requiring independent judgment concerning the types of action to be taken and making determinations as to when it is appropriate to take such actions;

 

Assists in the training of new employees and in the ongoing training of other employees;

 

Serves as a "floating case specialist" who is able to perform advanced case processing functions within all of the major work units of an office as required;

 

May provide occasional assistance to a Sessions Clerk or an Assistant Clerk in a court session as required, including arranging for required papers, documents and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court;

 

Performs all of the duties of the lower levels within this series as required;

 

Case Specialist IV Additional Duties:

 

Provides customer service to attorneys, litigants, law enforcement personnel, and the general public.   Capable of handling the most unusual and complicated inquiries within established guidelines.  May use specialized communication skills in performing these duties;

 

Performs the most complex case processing functions within established guidelines, either manually or using the court’s automated case processing system as necessary;

 

Serves as a resource to employees in an office and to employees in other offices, including answering questions and assisting in resolving problems;

 

Prepares a variety of orders, documents and correspondence requiring a detailed knowledge of statutes, rules, administrative procedures, office policies, and the court’s automated case processing system as necessary.

 

Performs administrative support responsibilities for a supervisor, including composing correspondence for the supervisor’s review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar and arranging meetings, and maintaining files;

 

Provides assistance to staff using word processing and other software applications, such as the court’s automated case processing system.

 

May provide regular assistance to a Sessions Clerk or an Assistant Clerk in any court session as required, including arranging for required papers, documents and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court;

 

May serve as a back-up to a higher level series;

 

Performs all of the duties of the lower levels within this series as required.

POSITION REQUIREMENTS

These are the minimum requirements necessary to apply for a position of Case Specialist.

 

Case Specialist I Requirements:

 

Graduation from high school or its equivalent.

 

Some general clerical or customer service experience.

 

Ability and experience using personal computers, including word processing software such as MS Word.  Experience with spreadsheet software such as MS Excel is preferred.

 

General knowledge of modern office practices and procedures.

 

Ability to serve the public and others with business with the court in a courteous and professional manner.

 

Ability to learn the procedures and functions, manual and automated, of the office to which assigned.

 

Ability to understand and follow verbal and written instructions.

 

Ability to perform routine data entry at an acceptable rate of speed.

 

Ability to establish and maintain effective working relationships with court staff.

 

Ability to communicate effectively with others.

 

Case Specialist II Additional Requirements:

 

A minimum of two of years of experience as a Case Specialist I.

 

Demonstrated understanding and training in the court’s automated case processing system, as well as all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to which assigned.

 

Working knowledge and ability to effectively use MassCourts or other court used automated case management system.

 

Ability to effectively use word processing software used by the court and the demonstrated ability to use that software to prepare documents.

 

Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to provide specialized or technical information.

 

Demonstrated ability to identify problems with court documents, papers and filings and to take appropriate action within established guidelines.

 

Case Specialist III Additional Requirements:

 

A minimum of two years of experience as a Case Specialist II.

 

Considerable working knowledge of case processing using MassCourts or other court used automated case management system.

 

Considerable knowledge and training in all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to assigned and a working knowledge of the procedures related to the processing of cases in the other work units or functional areas of an office.

 

Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports.

 

Working knowledge of courtroom policies and procedures and demonstrated ability to provide assistance during court sessions.

 

Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to respond to unusual or complicated requests for information.

 

Demonstrated ability to process complicated cases from beginning to end.

 

Demonstrated ability to work without close supervision.

 

Case Specialist IV Additional Requirements:

 

A minimum of two years of experience as a Case Specialist III.

 

Considerable knowledge of the procedures, manual and automated, related to the processing of all types of cases and the ability to process those cases from beginning to end.

 

Considerable working knowledge of all case processing using MassCourts or other court used automated case management system.

 

Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session.

 

Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. Familiarity with spreadsheets.

 

Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to respond to difficult and sensitive requests for information.

 

Demonstrated ability to function as a resource person.

 

Demonstrated ability to prepare statistical and written reports.

 

Demonstrated ability to train employees.

OTHER

HOW TO APPLY: 

Applicants must apply by completing a Trial Court online application by clicking "Apply for this job online" button at the top of this page. 

 

If you are not viewing this online, go to the Trial Court Jobs page at https://careers-trialcourtsofmass.icims.com/jobs  and search for this job.

 

PLEASE NOTE:  Paper, faxed or emailed applications or resumes are not accepted for any Trial Court position.                        

 

AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

Posted

11 days ago

Description

Great opportunity to join Riverside Community Care as a Family Support Worker!

In this vital role, you will gain an understanding of home andcommunity based mental health treatment while working as part of a Children’s Behavioral Health Initiative multi-disciplinary team!

The Family Support Worker will:

  • provide in-home and community-based behavioral support to youth and families
  • provide individual therapeutic mentoring to children and teens in the community
  • plan and participate in skill-building activities
  • assist caregivers in supporting the emotional/behavioral needs of their children
  • communicate clients’ progress through meetings and documentation
  • provide transportation within local community

Our ideal candidate will be willing to have a flexible work schedule, including working some evening and weekend hours.

Riverside offers an outstanding staff training program, excellent supervision, competitive salary, comprehensive benefits package and career advancement opportunities!

To learn more about how amazing it is to work at Riverside Community Care, please watch our video on Why We Love Working at Riverside Community Care!

  • Must have excellent communication and organizational skills
  • Basic computer fluency, including Microsoft Office, required
  • Flexible hours and the ability to work both independently and in a team are required
  • Bilingual (English and either Spanish, Portuguese, or Haitian Creole) preferred
  • Must have valid driver's license and reliable vehicle for local travel
  • Bachelor's Degree strongly preferred. High School diploma and experience considered

Riverside Community Care is dedicated to the goal of building a culturally diverse and inclusive organization committed to working in a multicultural environment and strongly encourages applications from culturally diverse applicants. We provide equal opportunity for all persons seeking employment without regard to race, age, color, religion, gender, gender identity and expression, marital status, sexual orientation, military status, national origin, disability, or any other characteristic as established by law.

Source: Riverside Community Care