Contact Centre Team Leader
Premium Credit
Leatherhead, HCLeatherhead, Surrey (currently working from home)
Do you have good leadership skills and experience of working in a service-oriented environment? Looking to join a successful company that supports and invests in their people? If so, we want to hear from you.
About Us
Premium Credit is one of the leading insurance premium finance companies in the UK and Ireland. We are currently looking for Contact Centre Team Leaders to join us in Leatherhead.
While our offices are based in Leatherhead, we are currently operating on a work from home basis.
The Benefits
- Salary of £27,000 - £30,000 per annum
- Pension
- Medical and dental
- 25 days’ holiday per annum
- Comprehensive benefits
We believe that our 30 year success story is down to the talent, hard work and dedication of our employees, which is why we are committed to investing in our people.
You will be supported to realise your full potential as part of a team of experienced, talented individuals who are keen to deliver high levels of service.
What’s more, we have a strong set of values that each employee lives by including being considerate, collaborative, accountable and driven. So, if this sounds like the kind of workplace where you could thrive and you possess excellent contact centre or financial services experience, we are waiting to hear from you.
The Role
As a Contact Centre Team Leader, you’ll lead, motivate and support a team of 9 – 12 Customer Service Advisors, ensuring that great customer service and support is delivered.
Communicating via phone and email, you and your team will provide key support to consumers, brokers and commercial businesses. You will coach, support and develop your team, build their abilities and drive continuous improvement through the adoption of identified best practice.
You will also:
- Work with Team Leader colleagues to effectively run the Contact Centre operation
- Engage and communicate with your team and colleagues to ensure our vision and values are shared and understood
- Conduct performance reviews and identify any specific skills gaps
- Facilitate weekly team buzzes to share best practice and maintain strong communications
- Maintain a culture of high morale and deliver initiatives to drive team performance
- Support agent recruitment and develop talent for succession planning
- Manage team absences and holidays in line with company procedures
- Audit, monitor and review the quality of customer outputs to ensure standards are met, improved and remain compliant with regulations
About You
To join us as a Contact Centre Team Leader, you will need:
- A strong track record of leading others in a service-oriented environment
- Knowledge of contact centre technologies and metrics
- Knowledge of HR policies and procedures
- Excellent customer focus
- Strong MS Office capabilities
Ideally, you’ll have experience of working in a regulated environment, such as financial services. An understanding of the Treating Customers Fairly (TCF) principles would also be an advantage.
Other organisations may call this role Contact Centre Supervisor, Customer Service Team Leader, Customer Care Team Lead, Customer Services Supervisor, or Customer Care Supervisor.
Webrecruit and Premium Credit are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
So, if you’re seeking your next challenge as a Contact Centre Team Leader, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
INSTALLATION TEAM LEADER - FALL PROTECTION - WEST SUSSEX
Right4Staff
Crawley, Southern
INSTALLATION TEAM LEADER - FALL PROTECTION
FIELD BASED - West Sussex (Commutable from: Crawley, Chichester & Worthing)
c£33k DOE
Grafton Recruitment are looking to recruit a number of Installation Supervisors for a market leading fall protection company. This is a customer facing role where you will travel to customer sites and assist with installation of height safety equipment. You will be expected to travel within to all corners of London.
THE ROLE:
As an Installation Supervisor, you will be required to:
- Supervise a team of Installation Technicians
- Work closely with customers - provide technical support and resolve faults in a timely manner with a methodical approach
- Create and plan a schedule of work to carry out required site installations
- Inspect fall protection equipment ensuring they are fully functioning
- Accurately record relevant information regarding installation, inspection and certification
- Diagnose faults and carry out repairs on malfunctioning equipment
THE CANDIDATE:
The ideal Installation Supervisor:
· Previous experience working in a similar role or a Maintenance Engineer who is seeking a field based career
·Background in FALL PROTECTION equipment
·Working knowledge of Height Safety equipment
·Natural fault-finding ability
- CSCS Card
- IPAF and Pasma Training
· Full driving license
BENEFITS:
- £27k - £33k (depending on experience)
- Bonus Scheme
- Company Van and Fuel Card
- Contributory Pension Scheme
- Internal progression
- To be a part of an innovative and technologically advanced company
- 25 Days Annual Leave & Statutory Holidays
HOW TO APPLY:
To be considered for this role, please click on the link provided. If you would like any further information about this vacancy before applying, please feel free to contact Billy Hayden at our Milton Keynes office Billy.Hayden@Grafton-Recruitment.com / 07771 726 819.
Respiratory/Cardiology Team Lead Occupational Therapist - band 7
National Health Service
East Surrey Hospital, HCJob Reference: 326-2942814-MB
- Employer:
- Surrey and Sussex Healthcare NHS Trust
- Department:
- OT
- Location:
- East Surrey Hospital, Redhill
- Salary:
- £24,408 - £27,776 pro rata inc. High Cost Allowanc
We want to give you the best possible experience in the next stage of your career.
We strive to be the best place to work and the best place to be cared for. We pride ourselves on supporting our colleagues to thrive in their existing roles and to develop their careers with us.
That’s why we’re so proud that in the last staff survey our colleagues rated us the best in the country among comparable acute trusts when asked if they would recommend us as a place to work.
We provide emergency and non-emergency services to the residents of East Surrey, North-East West Sussex, and South Croydon, including the major towns of Crawley, Horsham, Reigate and Redhill. SASH is:
- Rated ‘Outstanding’ by the Care Quality Commission
- Our staff rate us the best in the country among comparable acute trusts when asked if they would recommend the Trust as a place to work
- We achieved the top acute hospital score in the country for staff engagement in the last national staff survey
- In 2019, we were crowned best dementia-friendly hospital in the country and shortlisted at the Health Service Journal Awards for organisation of the year.
Staff benefits
- Our location: you can access beautiful countryside, historic towns and villages and bustling city life all nearby. With good schools, nature reserves and cultural attractions on our doorstep, and both London and Brighton easily accessible too, there’s something for everyone nearby.
- On-site nursery
- Free on-site car parking for staff
- On-site Boots and WHSmith shops
- Restaurant facilities
- Full educational library services
- Excellent rail and bus links
- Metrobus, local bus operator offer all new staff one month's free travel to East Surrey Hospital when they first join (please visit the Metrobus website for details and terms and conditions)
- Lockable storage for cycles
- NHS pension scheme
- A huge range of Health Service Discounts at hundreds of big brands from holidays to gadgets and restaurants to retail.
Band 7 Respiratory /Cardiology Team Lead Occupational Therapist 22.5 hrs pw
Secondment until 31st Dec 2021
An exciting secondment opportunity has arisen to join the leadership team at East Surrey Hospital as our Respiratory/Cardiology Team Lead Occupational Therapist. The respiratory/cardiology therapists currently sit within our Front Door Service and this position will enable a transition for the therapists to become part of an integrated OT and Physio respiratory/cardio team. The team are committed to providing high quality and effective therapy assessment and treatment to our patients in the respiratory and cardiology wards.
We are looking for a team lead who is forward thinking, innovative and flexible and has a depth of knowledge and experience of a range of respiratory and cardiology diseases, equipment provision, breathlessness management, pacing advice and anxiety and crisis management. Experience with rehabilitation of patients following Covid-19 and the impact on their function would be an advantage. You will be responsible for day to day management of the service delivery and manage a complex caseload. You will have experience in supervising staff and be an accredited practice placement educator.
This role requires strong leadership skills and the ability to engage others, with a proactive approach to service development. You will also demonstrate a strong commitment to a person centred approach in line with the Trust Values and Behaviours. As such, the successful candidate will demonstrate an ability to be flexible, work under pressure and thrive in a fast paced environment.
Together with the team leaders in our other in-patient specialities, you will support the Occupational Therapy Clinical Lead and the Therapies Manager in the strategic and operational planning for the department.
Our department operates an integrated therapy service, where Occupational Therapists and Physiotherapists work alongside each other in each of the clinical areas. The culture of multi-disciplinary working is well established and respected within the hospital.
The Therapy department is committed to providing an environment of excellent professional growth and offers daily team huddles and regular departmental meetings; ensuring effective communication within the teams. We incorporate CPD time, regular performance reviews and service development projects. Supervision is highly regarded within the department as a method of ensuring all staff are supported in their professional development and career progression.
SASH is one of just 5 NHS trusts in the country working in Partnership with Healthcare experts at the Virginia Mason Institute in Seattle, USA. Within this partnership staff are supported and trained to develop a culture of continuous improvement based on lean principles. Staff have the opportunity to understand the Lean for Leaders development Programme which has led to significant improvement for both staff and patients.
We are an improvement and education focused team and you will have access to a robust in-service programme and wider training, alongside monthly Band 7 peer support meetings. The successful candidate will be supported and valued by the Band 7 Therapy team and the Therapy professional leads and encouraged in their personal development and career goals. You will also have the opportunity to collaborate on Quality Improvement Initiatives as well as departmental auditing within the Occupational Therapy Team.
We welcome you to contact us to find out more about the role and to arrange a visit the department.
Recruiting manager: Michelle Offen Clinical Lead OT
michelle.offen1@nhs.net, 01737 768 511 ex: 6124
Closing Date: 4th March 2021
Interview Date: 11th March 2021
We are proud of our diverse and inclusive workforce and actively encourage applications irrespective of age, disability, gender, race and ethnicity, religion or belief and sexual orientation. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process.
Successful candidates will be appointed to the first pay step within the band when they start with the Trust (unless they have previous relevant NHS continuous service), thereafter individuals will progress up the pay steps in accordance with NHS Agenda for Change (AfC) terms and conditions. For part time roles you will receive a pro rata'd (proportional) salary payment based on the appropriate pay step/point and hours worked in accordance with AfC and all medical and dental terms and conditions.
Surrey and Sussex Healthcare NHS Trust operate a 24 hour 365 day a year service and all nursing, clinical and operational roles will require staff to work 24/7 shifts (if required) unless you are specifically advised otherwise as part of the recruitment process.
On rare occasions some vacancies may expire before the advertised closing date.
Staff Nurse / RGN
CARE HOMES OF DISTINCTION LIMITED
Reigate, HCShould be a responsible person who would ensure best clinical care is provided to our residents.
Have a strong clinical knowledge and have established good people management and leadership skills.
Would work alongside the care team to ensure continuous assessments, planning, implementation and evaluation of residents' care.
Support residents with all their care and nursing needs, therapeutic interventions and meaningful lifestyle
Live In accommodation available, Pension, Annual Leave, Free Meals and Hot drinks, Time Off when requested
Has the potential to progress to Deputy / Home Manager
Salary is negotiable depending on experience
Clinical Team Lead , B6/7 Development post
National Health Service
Redhill, HCJob Reference: 325-A-21-110462
- Employer:
- Surrey and Borders Partnership NHS Foundation Trust
- Department:
- Home Treatment Team East and Mid
- Location:
- Redhill, Surrey
- Salary:
- £40,681 - £46,294 incl. Fringe HCAS
The post holder would be expected to work on a shift pattern which covers 7 days per week and the shift patterns are 8am-4pm/12-8pm/ 8am-8pm/8pm-8am.
We are looking to recruit a motivated, committed crisis response and Clinical Team Leader for the East Surrey Home Treatment Service. This opportunity is for a Band 7 Clinician or an experienced Band 6 who is interested in developing into a Band 7 Clinical Team lead position. This position is open to registered mental health nurses or Occupational Therapists.
The post holder will be an autonomous practitioner who can also work effectively as ateam player. You will need to demonstrate excellent leadership and communication skills and be able to work collaboratively within a multidisciplinary team. You will be committed to the delivery of a high-quality service, working both independently and as part of a well-established, innovative and crisis response and home treatment team in meeting the needs of service users and their carers.
The candidate must have a full and valid driving licence due to the community element of the role and the large geographical area this Team covers. This role will also involve working weekends, Twilights.
Please do not hesitate to contact the recruiting manager , to discuss vacancy or for further information.
Please note that all salaries shown are based on whole time of 37.5 hours per week for non-medical roles and 40 hours per week for medical roles, part time roles are pro-rated accordingly.
The Trust aims to ensure that no job applicant or employee is unfairly disadvantaged on the grounds of race, colour, nationality, ethnic origin, age, disability, sex, sexual orientation, transgender, marital status/civil partnership, religion/belief or trade union status. The Trust is committed to the employment and career development of people from ethnic minority backgrounds and people with disabilities.
The Trust would encourage applications from people who have experience of using Mental Health & Learning Disability Services.
We reserve the right to close this post early should we be overwhelmed by applications. Please ensure you submit your application as soon as possible to ensure it is considered in the selection process. If you have a disability and can demonstrate that closing this post early would impact on your ability to submit an application in time, please do not hesitate to contact us to make an offline application within the original timeframe.
Existing work permit holders should be aware that if the post they are applying for is a promotion or with a different Trust, a new work permit application will have to made. We are unable to guarantee the outcome of the decision of the Home Office.
Since October 2017 all of our premises have been smoke free.
Please ensure you read the person specification as your application will be judged against this.
Wellbeing Mental Health Practitioner
National Health Service
Crawley, SouthernWellbeing Mental Health Practitioner
SECamb
The closing date is 14 March 2021
Job overview
South East Coast Ambulance Service (SECAmb) NHS Foundation Trust is seeking a skilled, confident and capable individual to take up a fixed term post in a team created to provide an outstanding wellbeing experience for our employees. The Wellbeing Hub is currently going through a review to establish a clear strategic vision going forward and create a healthy workplace where everyone feels their health and wellbeing is supported.
Main duties of the job
This is a clinical role in which you will work as part of the Wellbeing Hub as it goes through this strategic review. The role will do this by focussing on the aspect of completing mental health assessments of new referrals and subsequently triaging staff to the most appropriate support pathways. You will be supported to do this through weekly Case Management Supervision with the Wellbeing Practitioner Team Leader.
About us
- New NHS employees from April 2008 will be eligible to join the Amended NHS Pension Scheme which provides membership to a final salary scheme with pension linked to pay near retirement.
- During the pandemic this position will be working from home
- A minimum 27 days' holiday each year, increasing after 5 years service.
- Personal and professional development and training opportunities.
- Childcare voucher scheme.
- Salary Sacrifice schemes for cars or push bikes.
- Access to occupational health and counselling services.
- Award winning wellbeing hub
- Back up buddy App
- Access to NHS discounts, offering NHS employees a range of money-saving deals.
For further information on the role, or an informal discussion, please contact Adam Blackwell, Wellbeing Practitioner Team Leader by email adam.blackwell@secamb.nhs.uk
Job description
Job responsibilities
Applicants should have experience working in mental health services, eager to provide effective advice and clinical guidance with the determination to make a difference to the lives of others. You should be motivated and confident in working with the team to make a difference to the lives of colleagues, enhancing their experience and positively influencing employee satisfaction.
Opportunities to practice as a mental health clinician within an Ambulance Service are rare, particularly in a staff-focussed role and as such these roles will present you with an exciting and unusual opportunity to enhance and expand your clinical skills and experience.
This exciting role would suit applicants who possess a related qualification, e.g. psychology, mental health nursing, occupational therapy, social work, IAPT or psychology background with a passion and commitment to providing high quality assessment and triage-based support.
If this sounds like you, and you have a genuine appetite to support staff who work in a variety of very challenging roles, we would very much like to hear from you.
Please note: If you are a current SECAmb employee, by applying for this position, if successful you will move to the terms and conditions associated with the post. Any unsocial hours payments will be paid under the Section 2 agreement of agenda for change. Section 2 unsocial hours will need to be claimed via your monthly timesheet. More information regarding section 2 can be found in the Agenda for Change handbook and on the our dedicatedSection 2 page on The Zone.
Person Specification
Experience
Essential
- Change management, organisation and prioritisation of workload.
- Experience of working with psychological trauma/complex mental health conditions.
Qualifications
Essential
- Registered Mental Health Nurse/Dip Social Work/Registered Occupational Therapist/Psychology graduate currently working in mental health field at assistant level.
Skills
Essential
- Analytical skills to assist in identifying/highlighting unmet need. An ability to use clinical information obtained via assessment to formulate recommendations and appropriate onward referral where warranted.
- Ability to cope with distressing and emotional circumstances which could provide exposure to traumatic circumstances and can happen unpredictably during the working day
- Developed persuasive, motivational, negotiating, empathetic and reassurance skills
Employer details
Employer name
SECamb
Address
Crawley HQ
Crawley
RH10 9BG
Employer's website
Respiratory/Cardiology Team Lead Occupational Therapist - band 7
National Health Service
East Surrey Hospital, HCJob Reference: 326-2942814-MB
- Employer:
- Surrey and Sussex Healthcare NHS Trust
- Department:
- OT
- Location:
- East Surrey Hospital, Redhill
- Salary:
- £24,408 - £27,776 pro rata inc. High Cost Allowanc
We want to give you the best possible experience in the next stage of your career.
We strive to be the best place to work and the best place to be cared for. We pride ourselves on supporting our colleagues to thrive in their existing roles and to develop their careers with us.
That’s why we’re so proud that in the last staff survey our colleagues rated us the best in the country among comparable acute trusts when asked if they would recommend us as a place to work.
We provide emergency and non-emergency services to the residents of East Surrey, North-East West Sussex, and South Croydon, including the major towns of Crawley, Horsham, Reigate and Redhill. SASH is:
- Rated ‘Outstanding’ by the Care Quality Commission
- Our staff rate us the best in the country among comparable acute trusts when asked if they would recommend the Trust as a place to work
- We achieved the top acute hospital score in the country for staff engagement in the last national staff survey
- In 2019, we were crowned best dementia-friendly hospital in the country and shortlisted at the Health Service Journal Awards for organisation of the year.
Staff benefits
- Our location: you can access beautiful countryside, historic towns and villages and bustling city life all nearby. With good schools, nature reserves and cultural attractions on our doorstep, and both London and Brighton easily accessible too, there’s something for everyone nearby.
- On-site nursery
- Free on-site car parking for staff
- On-site Boots and WHSmith shops
- Restaurant facilities
- Full educational library services
- Excellent rail and bus links
- Metrobus, local bus operator offer all new staff one month's free travel to East Surrey Hospital when they first join (please visit the Metrobus website for details and terms and conditions)
- Lockable storage for cycles
- NHS pension scheme
- A huge range of Health Service Discounts at hundreds of big brands from holidays to gadgets and restaurants to retail.
Band 7 Respiratory /Cardiology Team Lead Occupational Therapist 22.5 hrs pw
Secondment until 31st Dec 2021
An exciting secondment opportunity has arisen to join the leadership team at East Surrey Hospital as our Respiratory/Cardiology Team Lead Occupational Therapist. The respiratory/cardiology therapists currently sit within our Front Door Service and this position will enable a transition for the therapists to become part of an integrated OT and Physio respiratory/cardio team. The team are committed to providing high quality and effective therapy assessment and treatment to our patients in the respiratory and cardiology wards.
We are looking for a team lead who is forward thinking, innovative and flexible and has a depth of knowledge and experience of a range of respiratory and cardiology diseases, equipment provision, breathlessness management, pacing advice and anxiety and crisis management. Experience with rehabilitation of patients following Covid-19 and the impact on their function would be an advantage. You will be responsible for day to day management of the service delivery and manage a complex caseload. You will have experience in supervising staff and be an accredited practice placement educator.
This role requires strong leadership skills and the ability to engage others, with a proactive approach to service development. You will also demonstrate a strong commitment to a person centred approach in line with the Trust Values and Behaviours. As such, the successful candidate will demonstrate an ability to be flexible, work under pressure and thrive in a fast paced environment.
Together with the team leaders in our other in-patient specialities, you will support the Occupational Therapy Clinical Lead and the Therapies Manager in the strategic and operational planning for the department.
Our department operates an integrated therapy service, where Occupational Therapists and Physiotherapists work alongside each other in each of the clinical areas. The culture of multi-disciplinary working is well established and respected within the hospital.
The Therapy department is committed to providing an environment of excellent professional growth and offers daily team huddles and regular departmental meetings; ensuring effective communication within the teams. We incorporate CPD time, regular performance reviews and service development projects. Supervision is highly regarded within the department as a method of ensuring all staff are supported in their professional development and career progression.
SASH is one of just 5 NHS trusts in the country working in Partnership with Healthcare experts at the Virginia Mason Institute in Seattle, USA. Within this partnership staff are supported and trained to develop a culture of continuous improvement based on lean principles. Staff have the opportunity to understand the Lean for Leaders development Programme which has led to significant improvement for both staff and patients.
We are an improvement and education focused team and you will have access to a robust in-service programme and wider training, alongside monthly Band 7 peer support meetings. The successful candidate will be supported and valued by the Band 7 Therapy team and the Therapy professional leads and encouraged in their personal development and career goals. You will also have the opportunity to collaborate on Quality Improvement Initiatives as well as departmental auditing within the Occupational Therapy Team.
We welcome you to contact us to find out more about the role and to arrange a visit the department.
Recruiting manager: Michelle Offen Clinical Lead OT
michelle.offen1@nhs.net, 01737 768 511 ex: 6124
Closing Date: 4th March 2021
Interview Date: 11th March 2021
We are proud of our diverse and inclusive workforce and actively encourage applications irrespective of age, disability, gender, race and ethnicity, religion or belief and sexual orientation. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process.
Successful candidates will be appointed to the first pay step within the band when they start with the Trust (unless they have previous relevant NHS continuous service), thereafter individuals will progress up the pay steps in accordance with NHS Agenda for Change (AfC) terms and conditions. For part time roles you will receive a pro rata'd (proportional) salary payment based on the appropriate pay step/point and hours worked in accordance with AfC and all medical and dental terms and conditions.
Surrey and Sussex Healthcare NHS Trust operate a 24 hour 365 day a year service and all nursing, clinical and operational roles will require staff to work 24/7 shifts (if required) unless you are specifically advised otherwise as part of the recruitment process.
On rare occasions some vacancies may expire before the advertised closing date.
Team Leader - Chestnut House, London
Internal Recruitment
London, LondonTeam Leader - Chestnut House
Salary £19,500
Due to growth, a fantastic opportunity has arisen for a new Team Leader to join our London Care extra care scheme which is locataed at Chestnut House in Putney, London.
If you are passionate about supporting the delivery of the highest quality care support services by carrying out a range of functions, including the assessment and review of individual services and the practical supervision, instruction and support of care workers then we would love to hear from you.
As a Team Leader, your role will include the following duties:
Carry out needs and risk assessments and develop person-centred plans of care delivery for, and in partnership with, individual tenants and their carers etc.;
Shadow, supervise, instruct and support care workers in the Extra Care scheme;
Implement quality assurance processes through planned and ad hoc monitoring and spot checks;
Generally act as the Extra Care scheme manager’s ‘eyes and ears’ in the Extra Care scheme, feeding back important information as necessary and, in particular, working to prevent abuse and neglect;
Support management as required in line with current business needs
Maintain clear, accurate, appropriate and up-to-date records, whether electronic or in other formats;
Have due regard for the health and safety of themselves and others;
Practice and promote effective, timely communication both within and outside the company;
Protect confidential information in line with the group’s information governance policy;
Participate in staff development (including supervision), training and performance appraisals as required;
Participate in any meetings as required;
Provide management information as required;
Promote and fulfil the company’s service aims as defined in the company’s Statement of Purpose;
Promote anti-discriminatory practice;
Comply with group policies and procedures as appropriate;
Comply with the UKHCA Code of Practice and any other professional codes as may be applicable from time to time;
Fulfil any other duties or carry out any other tasks such as may be reasonably requested by management.
This is an excellent opportunity, with a fantastic company who promote within and encourage their staff to reach their full potential. Continuous training and support will be provided. You will have a fantastic Senior Management Team to work alongside to grow the business and support your own career development.
As an equal opportunities company our mission is to provide flexible, community-based care support of the highest standard that promotes independence, dignity and choice.
London Care is an equal opportunities employer and part of the City and County Healthcare Group.
Executive Assistant Team Leader
National Health Service
East Grinstead, SouthernExecutive Assistant Team Leader
Queen Victoria Hospital NHS Foundation Trust
The closing date is 07 March 2021
Job overview
Queen Victoria Hospital is an amazing place; life changing surgery and outstanding care happen here every day. We need somebody at the heart of the organisation, to provide effective and extensive administrative support to our chief executive and chair.
You will develop our motivated and hardworking executive assistant team, making sure our key meetings have clear, accurate minutes, following up on actions in a timely way, working through the complexities of the directors diaries and inspiring an enthusiastic and expert team.
You will build strong relationships with key staff throughout the hospital as well as other parts of the NHS. You will need to handle sensitive information, exercising good judgement and discretion. You will be a core member of a small team making a big difference in this specialist hospital.
Main duties of the job
An exciting opportunity has arisen for a dynamic, self-motivated and enthusiastic executive assistant team leader to provide strong operational management and leadership to the Executive Assistant team.
The role is a full time position, reporting to the Director of Communications and Corporate Affairs. This position is responsible for developing and managing high quality, responsive and efficient services for the Trusts Directors. The post holder will line manage a dedicated team of four executive assistants delivering an effective service supporting the Trust's corporate office.
About us
Rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond.
A centre of excellence, with an international reputation for pioneering advanced techniques and treatments. Everything we do is informed by our passion for providing the highest quality care and the best clinical outcomes.
At QVH we are proud of our achievements and our specialist services continue to record excellent clinical outcomes for patients. We regularly receive excellent results from patient satisfaction surveys and on average 98% of inpatients say they would recommend the hospital to their family or friends.
Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning.
Job description
Job responsibilities
This is a busy and varied role, offering the opportunity to be involved in some key areas of the hospital. Alongside your line management duties, you will be responsible for providing administrative support, diary management, meeting administration, including taking minutes, handling correspondence and managing, prioritising and coordinating complex requests for the Chief Executive, Chair and across the team.
We are looking for someone with a high level of professionalism who can confidentially and confidently brief and prepare the directors for their schedule ahead. You will require advanced administrative skills and the ability to work independently on balancing important and conflicting priorities. Excellent communication and IT skills are essential.
As the executive assistant team leader you will be part of an effective and efficient team, working with your team to ensure the offices are suitably covered at all times. You should also be highly proactive and will use initiative and judgement to manage your own workload in addition to being customer focused.
Person Specification
Qualifications
Essential
- Degree in appropriate Secretarial or Business Administration field or able to demonstrate specialist knowledge within this field through practical experience
Desirable
- Executive/ Personal Assistant Diploma
Experience
Essential
- Relevant and significant experience of working at a senior level for a Director or group of directors including diary management
- Evidence of formal minute taking to a high standard
- Evidence of strong administrative and organisational experience
- Implementation of processes and procedures
- Experience of identifying and implementing service improvements
- Budget management
- Experience of managing and supervising staff
Desirable
- Project management experience
- Experience of managing administrative staff in a healthcare environment
Knowledge
Essential
- IT knowledge - MS Office applications
- Ability to set up and accurately maintain computerised documentation systems
- Effective staff motivation and team building
- Health & safety issues
Desirable
- Knowledge of the NHS
Skills
Essential
- High standard and quality of presentation and accuracy whilst working within strict deadlines and conflicting priorities
- Decision making skills
- Ability to prioritise appropriately and work with minimal supervision
- Ability to work on own initiative and remain calm under pressure
- Ability to manage highly confidential and discrete information in a professional and restricted manner
Attributes
Essential
- Able to work with managers and staff at all levels of the organisation
- Motivated and flexible to the needs of the service
- Positive, confident and articulate
Employer details
Employer name
Queen Victoria Hospital NHS Foundation Trust
Address
Queen Victoria Hospital
Holtye Road
East Grinstead
RH19 3DZ
Employer's website
Clinical Team Lead , B6/7 Development post
National Health Service
Redhill, HCJob Reference: 325-A-21-110462
- Employer:
- Surrey and Borders Partnership NHS Foundation Trust
- Department:
- Home Treatment Team East and Mid
- Location:
- Redhill, Surrey
- Salary:
- £40,681 - £46,294 incl. Fringe HCAS
The post holder would be expected to work on a shift pattern which covers 7 days per week and the shift patterns are 8am-4pm/12-8pm/ 8am-8pm/8pm-8am.
We are looking to recruit a motivated, committed crisis response and Clinical Team Leader for the East Surrey Home Treatment Service. This opportunity is for a Band 7 Clinician or an experienced Band 6 who is interested in developing into a Band 7 Clinical Team lead position. This position is open to registered mental health nurses or Occupational Therapists.
The post holder will be an autonomous practitioner who can also work effectively as ateam player. You will need to demonstrate excellent leadership and communication skills and be able to work collaboratively within a multidisciplinary team. You will be committed to the delivery of a high-quality service, working both independently and as part of a well-established, innovative and crisis response and home treatment team in meeting the needs of service users and their carers.
The candidate must have a full and valid driving licence due to the community element of the role and the large geographical area this Team covers. This role will also involve working weekends, Twilights.
Please do not hesitate to contact the recruiting manager , to discuss vacancy or for further information.
Please note that all salaries shown are based on whole time of 37.5 hours per week for non-medical roles and 40 hours per week for medical roles, part time roles are pro-rated accordingly.
The Trust aims to ensure that no job applicant or employee is unfairly disadvantaged on the grounds of race, colour, nationality, ethnic origin, age, disability, sex, sexual orientation, transgender, marital status/civil partnership, religion/belief or trade union status. The Trust is committed to the employment and career development of people from ethnic minority backgrounds and people with disabilities.
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Salary
£27k - £30k Per Year
Job Type
full-time
Posted
5 days ago
Description
Leatherhead, Surrey (currently working from home)
Do you have good leadership skills and experience of working in a service-oriented environment? Looking to join a successful company that supports and invests in their people? If so, we want to hear from you.
About Us
Premium Credit is one of the leading insurance premium finance companies in the UK and Ireland. We are currently looking for Contact Centre Team Leaders to join us in Leatherhead.
While our offices are based in Leatherhead, we are currently operating on a work from home basis.
The Benefits
- Salary of £27,000 - £30,000 per annum
- Pension
- Medical and dental
- 25 days’ holiday per annum
- Comprehensive benefits
We believe that our 30 year success story is down to the talent, hard work and dedication of our employees, which is why we are committed to investing in our people.
You will be supported to realise your full potential as part of a team of experienced, talented individuals who are keen to deliver high levels of service.
What’s more, we have a strong set of values that each employee lives by including being considerate, collaborative, accountable and driven. So, if this sounds like the kind of workplace where you could thrive and you possess excellent contact centre or financial services experience, we are waiting to hear from you.
The Role
As a Contact Centre Team Leader, you’ll lead, motivate and support a team of 9 – 12 Customer Service Advisors, ensuring that great customer service and support is delivered.
Communicating via phone and email, you and your team will provide key support to consumers, brokers and commercial businesses. You will coach, support and develop your team, build their abilities and drive continuous improvement through the adoption of identified best practice.
You will also:
- Work with Team Leader colleagues to effectively run the Contact Centre operation
- Engage and communicate with your team and colleagues to ensure our vision and values are shared and understood
- Conduct performance reviews and identify any specific skills gaps
- Facilitate weekly team buzzes to share best practice and maintain strong communications
- Maintain a culture of high morale and deliver initiatives to drive team performance
- Support agent recruitment and develop talent for succession planning
- Manage team absences and holidays in line with company procedures
- Audit, monitor and review the quality of customer outputs to ensure standards are met, improved and remain compliant with regulations
About You
To join us as a Contact Centre Team Leader, you will need:
- A strong track record of leading others in a service-oriented environment
- Knowledge of contact centre technologies and metrics
- Knowledge of HR policies and procedures
- Excellent customer focus
- Strong MS Office capabilities
Ideally, you’ll have experience of working in a regulated environment, such as financial services. An understanding of the Treating Customers Fairly (TCF) principles would also be an advantage.
Other organisations may call this role Contact Centre Supervisor, Customer Service Team Leader, Customer Care Team Lead, Customer Services Supervisor, or Customer Care Supervisor.
Webrecruit and Premium Credit are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
So, if you’re seeking your next challenge as a Contact Centre Team Leader, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.