team leader jobs

Near leatherhead, home counties
14006Jobs Found

14006 jobs found for team leader jobs Near leatherhead, home counties

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Contact Centre Team Leader

Premium Credit

Leatherhead, HC
2 days ago
Leatherhead, HC
£27k - £30k Per Year
2 days ago
£27k - £30k Per Year
Contact Centre Team Leader
Leatherhead, Surrey (currently working from home)
Do you have good leadership skills and experience of working in a service-oriented environment? Looking to join a successful company that supports and invests in their people? If so, we want to hear from you.
About Us
Premium Credit is one of the leading insurance premium finance companies in the UK and Ireland. We are currently looking for Contact Centre Team Leaders to join us in Leatherhead.
While our offices are based in Leatherhead, we are currently operating on a work from home basis.
The Benefits
- Salary of £27,000 - £30,000 per annum
- Pension
- Medical and dental
- 25 days’ holiday per annum
- Comprehensive benefits
We believe that our 30 year success story is down to the talent, hard work and dedication of our employees, which is why we are committed to investing in our people.
You will be supported to realise your full potential as part of a team of experienced, talented individuals who are keen to deliver high levels of service.
What’s more, we have a strong set of values that each employee lives by including being considerate, collaborative, accountable and driven. So, if this sounds like the kind of workplace where you could thrive and you possess excellent contact centre or financial services experience, we are waiting to hear from you.
The Role
As a Contact Centre Team Leader, you’ll lead, motivate and support a team of 9 – 12 Customer Service Advisors, ensuring that great customer service and support is delivered.
Communicating via phone and email, you and your team will provide key support to consumers, brokers and commercial businesses. You will coach, support and develop your team, build their abilities and drive continuous improvement through the adoption of identified best practice.
You will also:
- Work with Team Leader colleagues to effectively run the Contact Centre operation
- Engage and communicate with your team and colleagues to ensure our vision and values are shared and understood
- Conduct performance reviews and identify any specific skills gaps
- Facilitate weekly team buzzes to share best practice and maintain strong communications
- Maintain a culture of high morale and deliver initiatives to drive team performance
- Support agent recruitment and develop talent for succession planning
- Manage team absences and holidays in line with company procedures
- Audit, monitor and review the quality of customer outputs to ensure standards are met, improved and remain compliant with regulations
About You
To join us as a Contact Centre Team Leader, you will need:
- A strong track record of leading others in a service-oriented environment
- Knowledge of contact centre technologies and metrics
- Knowledge of HR policies and procedures
- Excellent customer focus
- Strong MS Office capabilities
Ideally, you’ll have experience of working in a regulated environment, such as financial services. An understanding of the Treating Customers Fairly (TCF) principles would also be an advantage.
Other organisations may call this role Contact Centre Supervisor, Customer Service Team Leader, Customer Care Team Lead, Customer Services Supervisor, or Customer Care Supervisor.
Webrecruit and Premium Credit are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
So, if you’re seeking your next challenge as a Contact Centre Team Leader, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
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Junior Account Executive

TUVA Partners

London, London
1 day ago
London, London
£20k - £22k Per Year
1 day ago
£20k - £22k Per Year

TUVA Partners is a fast-growing technology communications and branding agency.

We are looking for an ambitious and motivated Junior Account Executive to join our team and work across a portfolio of B2B and Consumer technology clients. You will be working on a full time, permanent basis and receive a competitive package depending on experience.

This is a great opportunity for a graduate to take their first step into a career in Communications – if you’ve got a strong work ethic, a positive attitude and want to work in a friendly, hard-working team then get in touch!

Based in West London, TUVA Partners works across a variety of different technology clients in the IT Services, Energy, Fintech, Consumer and Medtech sectors, with integrated briefs spanning, PR, Marketing, Social Media, Copywriting, Design and Branding.

The Junior Account Executive role:

As a Junior Account Executive, you will support multiple accounts, working closely with team leaders to deliver exceptional client-related work. Day to day tasks include:

- Creating press releases, blogs, website copy
- Social media management and content creation
- Attending and reporting on meetings
- Media pitching
- Events and awards research
- Liaising with clients

This is a great opportunity for the right person to become involved in an independently owned, dynamic, ambitious and respected agency and to not only grow their role within it, but also help grow a company. 

If you feel you are the right candidate for this role then please apply now. We would love to hear from you!
Find us at www.tuvapartners.com 

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Embedded Software Engineer/Motor Control Engineer

re&m

Guildford Woking Leatherhead London, HC
2 days ago
Guildford Woking Leatherhead London, HC
£35k - £70k Per Year
2 days ago
£35k - £70k Per Year

Embedded Software Engineer/Motor Control Engineer; Embedded Software Engineers will have
Extensive experience in embedded software C/C++ and algorithm development
Worked in automotive, industrial, renewable energy, or marine industry environments.
Performed managerial and team leadership roles, with hands-on approach and coaching of staff. Customer orientated development, supporting multiple projects, and working to tight schedules.
Responsible in formalising and implementing company's processes for software development


Experience of real-time embedded programming utilising multiple peripherals


Any of the following experience will be advantageous;


Theoretical and practical design and implementation of closed loop servo control systems, utilising BLDC motors, with key areas including:


PID algorithm development for both analogue and digital systems.


Interfacing position and velocity encoders.


Low speed and high accuracy motor control systems.


Development of embedded control systems, with key areas including:


Utilisation of low-power and resource processors for motor drive and control functions.

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Embedded Software Engineer/Motor Control Engineer

re&m

Guildford Woking Leatherhead London, HC
2 days ago
Guildford Woking Leatherhead London, HC
£35k - £55k Per Year
2 days ago
£35k - £55k Per Year

Embedded Software Engineer/Motor Control Engineer; Embedded Software Engineers will have
Extensive experience in embedded software C/C++ and algorithm development
Worked in automotive, industrial, renewable energy, or marine industry environments.
Performed managerial and team leadership roles, with hands-on approach and coaching of staff. Customer orientated development, supporting multiple projects, and working to tight schedules.
Responsible in formalising and implementing company's processes for software development


Experience of real-time embedded programming utilising multiple peripherals


Any of the following experience will be advantageous;


Theoretical and practical design and implementation of closed loop servo control systems, utilising BLDC motors, with key areas including:


PID algorithm development for both analogue and digital systems.


Interfacing position and velocity encoders.


Low speed and high accuracy motor control systems.


Development of embedded control systems, with key areas including:


Utilisation of low-power and resource processors for motor drive and control functions.

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Embedded Software Engineer/Motor Control Engineer

re&m

Guildford Woking Leatherhead London, HC
2 days ago
Guildford Woking Leatherhead London, HC
£35k - £55k Per Year
2 days ago
£35k - £55k Per Year

Embedded Software Engineer/Motor Control Engineer; Embedded Software Engineers will have
Extensive experience in embedded software C/C++ and algorithm development
Worked in automotive, industrial, renewable energy, or marine industry environments.
Performed managerial and team leadership roles, with hands-on approach and coaching of staff. Customer orientated development, supporting multiple projects, and working to tight schedules.
Responsible in formalising and implementing company's processes for software development


Experience of real-time embedded programming utilising multiple peripherals


Any of the following experience will be advantageous;


Theoretical and practical design and implementation of closed loop servo control systems, utilising BLDC motors, with key areas including:


PID algorithm development for both analogue and digital systems.


Interfacing position and velocity encoders.


Low speed and high accuracy motor control systems.


Development of embedded control systems, with key areas including:


Utilisation of low-power and resource processors for motor drive and control functions.

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Service Desk Team Lead

Trust Payments

London, London
3 days ago
London, London
3 days ago

Trust Payments have an exciting opportunity for a Service Desk Team Lead to join their team.


Location: London


Salary: Competitive + Benefits


Service Desk Team Lead - The Role:


The Service Desk Team Lead is a new role, and key as the business grows and our customer support functions evolve. You will work closely with the Technical Operations Manager to shape the Service Desk team and will be a vital part of achieving our ambitions goals of taking the service we provide our customers to the next level. You will collaborate closely with the Technical Support Team Lead to ensure a cohesive and seamless first line support function.


You will use your skills and experience as a customer service/support lead to coach, mentor and develop the team into an effective customer focused service desk, delivering outstanding levels of customer service throughout the support life cycle.


Service Desk Team Lead - Key Responsibilities:


- Leading and moulding the Service Desk team towards outstanding customer service


- Managing a team of Support Officers and co-ordinating / overseeing their workload efficiently and effectively on a day-to-day basis


- Monitoring the Service Desk workflow and managing cases


- Dealing with customers for escalated issues within the team


- Responding to support cases in the Zendesk tool and phone calls as required


- Assisting Trust Payment's customers during the integration of their website to our payment functionality


- Manage customers' accounts


- Record details of inquiries, comments and details of action taken via Zendesk


- Updating Jira with bug reports and feature requests


- Tracking Jira tickets escalated to development and updating them where necessary


- Liaising with Acquirers when the Development team require information or when new products or requirements are launched


- Providing weekly reports for the Technical Operations Manager regarding issues, account sign-ups and workload


- Conduct meetings with the team as required (on-going issues, requirements, 1:1s etc.)


- Keep the Technical Operations Manager updated on support issues, and request assistance where needed


- On request, provide additional data for management reporting


- Managing Service Desk projects, and being the main contact on projects that involve the Service Desk team


- Liaising with other departments in the company to improve services overall and/or resolve problems as and when required


- Taking on ad-hoc tasks when required


- Comply with all legislation and codes of practice appropriate to the role


- Comply with the Health and Safety at work Act (1974) and relevant directives in all activities


- Compliance on all relevant aspects of the Data Protection Act as appropriate to the role


Service Desk Team Lead - Required Experience:


- 2+ years leading a service desk or customer service orientated support team


- 3+ years working in a service desk or customer support team


- Strong customer orientation


- Proactive approach to customer issues


- Experience of working in an ITIL environment


- Experience of leading a busy service desk team, whilst maintaining an excellent standard of customer service


- Proven track record of driving and leading a team delivering excellent customer service


- Experience dealing with customers on the phone and via email


- Experience of handling difficult situations over the phone with customers


- Experience in managing a busy work environment and managing a team's workload effectively and efficiently


- Experience of using Zendesk or similar ITSM tool


- Excellent typing skills and IT Skills including Microsoft Office (Excel, Word and PowerPoint), Salesforce, DMS, Data handling and Record keeping


- Problem analysis and resolution


Service Desk Team Lead - The Person:


- Loves dealing with customers and committed to delivering the best customer experience possible


- A natural leader who can inspire their team


- Ability to build strong relationships with customers


- Shows empathy towards customers


- Able to demonstrate appropriate business acumen


- Utilises effective problem-solving techniques during stressful situations


- Able to build and sustain a results-oriented, quality focused, high-performing team


- Must be able to lead and motivate confidently through periods of change or ambiguity


- Able to adapt in a fast-paced environment


- The ability to prioritise own, and team's workload


- Works well under pressure and to tight timescales


- Excellent team player with the skills and ability to build strong relationships with the team, as well as stakeholders within the business at all levels


To submit your CV for this exciting Service Desk Team Lead opportunity, please click 'Apply' now.

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Customer Services Team Leader (12 Month Fixed-Term Contract)

SES Water

Redhill, HC
3 days ago
Redhill, HC
£32k - £32k Per Year
3 days ago
£32k - £32k Per Year
Customer Services Team Leader(12 Month Fixed-Term Contract)
Redhill, Surrey
If you’re a self-motivated contact centre professional with great management skills looking for a 12 Month Fixed-Term contract, this is a fantastic opportunity to take your next step with a people-oriented business.
About us:
Our vision is to be an outstanding water company delivering service excellence and we believe our people are integral to helping us achieve our goal to ensure that we deliver a high-quality service that is reliable and resilient. Our plan for the future is to ensure the services we provide are fair, future-proof, good for the planet and utilise smart technology. Water plays a role in all our lives. It’s an essential service and one that we are proud to deliver to our customers and communities.
We don’t just want to be proud of what we do, we also want to celebrate how we do it. We are an inclusive environment that values community, and your contribution to delivering our Business Plan over the next 5 years and our 5 pledges to our customers is vital. We aren’t just recruiting for experience - potential, fit and values are fundamental to building and developing our team. We want you to develop, grow and exceed and enjoy working at SES.
SES Water supplies 160 million litres of fresh water to over 735,000 people across Kent, Surrey and South London every day.
With a rich history dating back to the mid-19th century, we began by supplying water to individual parishes before merging and expanding throughout the next 150 years until today. We now maintain over 2,000 miles of water mains and manage eight treatment works, 23 pumping stations and 31 reservoirs and water towers.
Why you should join our team:
We’ve cultivated an innovative and engaging work environment in Retail Services where people thrive and strive to do an amazing job. You’ll benefit from a three-month induction programme and internal management development programme to ensure you succeed in your role.
What’s more, we value our staff and like to promote from within. This role has the potential to progress into a Team Manager position in the future, making this the perfect opportunity in which to build a career to be proud of.
So, if you want to advance your career with a business that will support you to achieve your best while you help our Customer Service Advisors to achieve theirs, we’d love to hear from you.
The role:
-12 Month Fixed Term Contract (Covering Maternity Leave)
- Salary of up to £32,000 per annum DOE
- Up to 10% employer contribution towards Aviva's Group Personal Pension Plan
- Free on-site parking or in local area
- Working hours: 37.5 hours per week, working a shift pattern within operational opening hours
As the Customer Services Team Leader, you will create, motivate, and coach a high-performing team of Customer Service Advisors to deliver a first-class service to our customers.
Reporting to the Customer Service Manager, you’ll ensure that your team achieve targets, maintain compliance with regulations and operate as efficiently as possible.
You’ll join a progressive department of customer-focused, engaged, and supportive individuals. The team have plenty of fun while they work and enjoy benefits such as mini-incentives and reward pots to recognise a job well done.
Some of your duties will include:
- Working towards a first-time fix for all possible queries
- Managing the ongoing development and coaching of your team and identifying training requirements
- Fostering a high-performing and engaged culture
- Completing regular 1:2:1, call monitoring and feedback sessions with staff
- Acting as an escalation point for challenging calls
- Actively sharing best practice with colleagues
Other organisations may call this role Contact Centre Team Leader, Customer Services Supervisor, Customer Service Team Lead, Call Centre Supervisor, Call Centre Team Manager, Customer Service Manager, Customer Experience Team Leader, or Customer Care Supervisor.
About you:
Team Leaders who thrive and enjoy this role have experience, but it’s more than that. We recruit for potential, fit and values and an interest in our business and industry. We are looking for people who:
- Manage a team and set the standards – willing to support and develop their team to deliver great service
- Are keen to keep learning, ready to use their initiative and, as part of the management team, implement changes to how we work
- Have strong written and verbal communication skills
- Are organised in their approach
- Have the ability to remain calm and work well under pressure
- Are experienced in managing a team of advisors (or similar) in a contact centre environment
Ideally, you’ll also have an understanding of customer services and support activities within a water or utility environment.
The benefits: 
- Life assurance
- Bonus scheme
- 23 days’ holiday per year, increasing to 27 with service
- Give as you earn scheme
- Financial education, savings and personal loans through Neyber
- Aqualibrium - our wellbeing programme including Mental Health First Aiders and free annual comprehensive health checks
- Simply Health Cash Plan, Surgical Choices and Rewards
- Confidential crisis support, counselling and legal advice
- One day paid volunteering a year
- Discounts with our subsidiaries and Garage
This vacancy is being advertised by Webrecruit, who SES Water work in partnership with. The services advertised by Webrecruit are those of an Employment Agency. We are both equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment.
What’s next?
If you think you could thrive as our Customer Services Team Leader, select the apply button shown to be brought through to the application process.
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Team Manager Mental Health

Not For Profit People

Hayes, London
Today
Hayes, London
£32.004k - £32.004k Per Year
Today
£32.004k - £32.004k Per Year

Team Manager Mental Health

We have an opportunity for a Team Manager to lead the day-to-day running of the Crisis Haven and deputise for the Service Manager. The Havens have been designed to be a safe, warm, welcoming and recovery focused space for people in a mental health crisis who have been referred by the Central North West London NHS Trust Rapid Response Services, to deescalate their mental health crisis and safety plan for their future.

Position: Team Manager - Mental Health

Location: Hillingdon
Hours: 39 hours per week

Contract: Permanent

Salary: £32,004 rising to £32,760 after 1 year of successful probation

Benefits: Company Mobile Phone, Company Pension, Employee Discounts, Generous Holiday, Flexible Working Environment, In House Training, Progression Opportunities, Recognised Qualifications.

Closing Date: 12th March

Interview Date: Please note that although the closing date for this vacancy is 26th February 2021, in order to avoid disappointment please apply at your earliest convenience as interviewing will be happening a rolling basis.

The Role

The Team Manager will work closely with the Service Manager to ensure that Recovery Workers and Peer Support works listen and support people to de-escalate their immediate situation, empowering them to develop self-management techniques, build their assets and advocate for their own wishes.

About You

As Team Manager you will have experience of managing services for people with mental health and complex needs along with experience of:

  • managing services for and people with mental health and complex needs
  • recruitment, induction, supervision, motivation, appraisal, training, discipline and grievance issues.
  • performance monitoring and delivering consistently high service user standards
  • managing complex budgets.

You will have:

  • Knowledge of Community Care, Mental health, Health and Safety and welfare benefits legislation (including welfare reform)
  • An understanding of working in partnership with statutory mental health services
  • Knowledge of methods of assessing, formulating, implementing, recording, reviewing and monitoring service user support and assessment plans
  • The ability to write and interpret complex reports
  • Knowledge and understanding of safeguarding issues and ability to address them appropriately
Demonstrable experience of managing services for people for people with mental health and complex needs is essential for this role. When applying please see the Person Specification and show how you meet the criteria.

So if you want to work for an organisation that offers a culture of learning and development, with access to an extensive range of learning and development opportunities as well as genuine career progression... apply today!

About the Organisation

The charity supports adults and children in crisis across London and the surrounding regions, as well as campaigning and advocating nationally on the issues that affect them. This includes victims of modern slavery, women and children who have experienced domestic abuse, young care leavers and older people. From giving someone a home, to helping them to get the right mental health support, the organisation supports people at the moment of crisis and enables them to build a life beyond crisis.

Applications from candidates with lived experience are welcomed, the organisation is proud to be a Disability Confident employer.

You may also have experience in areas such as Mental Health, Vulnerable Adult, Crisis, Rapid Response, Refuge, Service, Service Manager, Service Team Leader, Recovery Worker, Peer Support, Day Centre, Centre Manager, Complex Needs, Mental Health Crisis, Community Care, Welfare, Benefits.

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Team Manager

Peabody

London, London
2 days ago
London, London
£32.474k - £32.474k Per Year
2 days ago
£32.474k - £32.474k Per Year

Peabody are looking for an experienced Team Manager to manage our supported housing provision for those facing multiple disadvantage (homelessness, substance misuse, contact with the criminal justice system and mental ill health) in Islington. You will join us on a full time, permanent basis in return for a competitive salary of £32,474 per annum.

 

The Team Manager role:

 

Overseeing 3 sites totalling 50 units of accommodation you will lead and manage staff to work in a trauma informed way with a focus on enabling positive move on. Services may accommodate couples and those with pets, with each site providing different levels of support from 24/7 to visiting services only.

 

If you are able to keep track of and use data, build positive working relationships both internally and externally, and have experience of growing a team and delivering positive change then this could be role for you.

 

Responsibilities of our Team Manager:

 

- Lead, supervise and manage a team of support workers, providing supervision every four to six weeks, and being responsible for ensuring they meet or exceed the requirements of their role.

 

- Provide a positive role model for support workers, by modelling good practice, advising on, and intervening in, complex and/or high-risk cases and assisting with the in-service induction of new staff.

 

- Ensure that support workers carry out needs and risk assessments, complete support plans, provide support in accordance with the care and risk assessment plans and carry out reviews, in accordance with policies and procedures and the requirements of stakeholders and funders.

 

- Accurately input all client data onto an electronic monitoring system and ensure records are maintained to evidence key performance targets, and comply with commissioner and other reporting requirements.

 

- Ensure support workers deliver services to customers which are flexible and personalised.

 

- Attend meetings as required, and work closely with various agencies to prioritise referrals, and complete a full assessment of support needs of potential service users.

 

- Clearly explain the remit of services to a range of clients and other professionals.

 

- Develop and maintain good links with local statutory and voluntary agencies to enable clients to access appropriate services and support.

 

- Ensure support workers provide time limited, structured and flexible support to clients, in line with the service specification, policies and procedures, to enable individuals to maintain their independence and do as much as they can for themselves.

 

- Work with support workers to manage risks to customers, staff and the community.

 

- Liaise promptly with colleagues, partner agencies and other stakeholders regarding safeguarding, welfare and risk concerns in accordance with Peabody policy.

 

- Promote self-advocacy and advocate where appropriate for all customers.

 

- Lead on and participate in team meetings and training courses.

 

What we’re looking for in our Team Manager:

 

- Experience of providing support to people either in a volunteering or professional role

 

- A commitment to achieving equal opportunities for the designated client(s)

 

- Experience of assessment and management of individuals’ needs and risks

 

- Experience of working jointly with other agencies and liaising with statutory organisations

 

- A genuine desire to help the designated client group connect with their community

 

- Kindness, empathy, a positive attitude, energy and enthusiasm

 

- Experience of managing, appraising, and motivating a team of staff to deliver a support service which is rated good or better

 

- Comprehensive IT skills to include use of Microsoft office and ability to maintain electronic records, with attention to detail

 

- Commitment to achieving own goals and meeting deadlines

 

- Ability to confront and resolve problems.

 

- Effective written verbal and communication skills

 

- Good team worker

 

- Ability to work flexibly to meet customer needs and service requirements

 

- Excellent time management skills

 

Benefits of becoming our Team Manager:

 

- 25 days annual leave, plus bank holidays

 

- Paid Mileage at 45p per mile

 

- Up to 4% pension contribution matched 1:1

 

- Flexible benefits of 1% of salary with a minimum of £300

 

- Spot Bonus awards

 

- Long Service awards

 

- 24/7 access to a confidential employee assistance programme line

 

- Paid Induction Training and support to complete the Care Certificate (if required for the role)

 

- Paid Enhanced DBS

 

- Peabody offer a variety of different types of roles and encourage staff development and progression

 

Closing date: Tuesday 9th March 2021

 

If you feel have the skills and experience to become our Team Manager please click ‘apply’ now!

 

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Team Leader - Chestnut House, London

Internal Recruitment

London, London
7 days ago
London, London
7 days ago

Team Leader - Chestnut House

Salary £19,500

Due to growth, a fantastic opportunity has arisen for a new Team Leader to join our London Care extra care scheme which is locataed at Chestnut House in Putney, London.

If you are passionate about supporting the delivery of the highest quality care support services by carrying out a range of functions, including the assessment and review of individual services and the practical supervision, instruction and support of care workers then we would love to hear from you.

As a Team Leader, your role will include the following duties:

  • Carry out needs and risk assessments and develop person-centred plans of care delivery for, and in partnership with, individual tenants and their carers etc.;

  • Shadow, supervise, instruct and support care workers in the Extra Care scheme;

  • Implement quality assurance processes through planned and ad hoc monitoring and spot checks;

  • Generally act as the Extra Care scheme manager’s ‘eyes and ears’ in the Extra Care scheme, feeding back important information as necessary and, in particular, working to prevent abuse and neglect;

  • Support management as required in line with current business needs

  • Maintain clear, accurate, appropriate and up-to-date records, whether electronic or in other formats;

  • Have due regard for the health and safety of themselves and others;

  • Practice and promote effective, timely communication both within and outside the company;

  • Protect confidential information in line with the group’s information governance policy;

  • Participate in staff development (including supervision), training and performance appraisals as required;

  • Participate in any meetings as required;

  • Provide management information as required;

  • Promote and fulfil the company’s service aims as defined in the company’s Statement of Purpose;

  • Promote anti-discriminatory practice;

  • Comply with group policies and procedures as appropriate;

  • Comply with the UKHCA Code of Practice and any other professional codes as may be applicable from time to time;

  • Fulfil any other duties or carry out any other tasks such as may be reasonably requested by management.

This is an excellent opportunity, with a fantastic company who promote within and encourage their staff to reach their full potential. Continuous training and support will be provided. You will have a fantastic Senior Management Team to work alongside to grow the business and support your own career development.

As an equal opportunities company our mission is to provide flexible, community-based care support of the highest standard that promotes independence, dignity and choice.

London Care is an equal opportunities employer and part of the City and County Healthcare Group.

Salary

£27k - £30k Per Year

Job Type

full-time

Posted

2 days ago

Description

Contact Centre Team Leader
Leatherhead, Surrey (currently working from home)

Do you have good leadership skills and experience of working in a service-oriented environment? Looking to join a successful company that supports and invests in their people? If so, we want to hear from you.

About Us

Premium Credit is one of the leading insurance premium finance companies in the UK and Ireland. We are currently looking for Contact Centre Team Leaders to join us in Leatherhead.

While our offices are based in Leatherhead, we are currently operating on a work from home basis.

The Benefits

- Salary of £27,000 - £30,000 per annum
- Pension
- Medical and dental
- 25 days’ holiday per annum
- Comprehensive benefits

We believe that our 30 year success story is down to the talent, hard work and dedication of our employees, which is why we are committed to investing in our people.

You will be supported to realise your full potential as part of a team of experienced, talented individuals who are keen to deliver high levels of service.

What’s more, we have a strong set of values that each employee lives by including being considerate, collaborative, accountable and driven. So, if this sounds like the kind of workplace where you could thrive and you possess excellent contact centre or financial services experience, we are waiting to hear from you.

The Role

As a Contact Centre Team Leader, you’ll lead, motivate and support a team of 9 – 12 Customer Service Advisors, ensuring that great customer service and support is delivered.

Communicating via phone and email, you and your team will provide key support to consumers, brokers and commercial businesses. You will coach, support and develop your team, build their abilities and drive continuous improvement through the adoption of identified best practice.

You will also:

- Work with Team Leader colleagues to effectively run the Contact Centre operation
- Engage and communicate with your team and colleagues to ensure our vision and values are shared and understood
- Conduct performance reviews and identify any specific skills gaps
- Facilitate weekly team buzzes to share best practice and maintain strong communications
- Maintain a culture of high morale and deliver initiatives to drive team performance
- Support agent recruitment and develop talent for succession planning
- Manage team absences and holidays in line with company procedures
- Audit, monitor and review the quality of customer outputs to ensure standards are met, improved and remain compliant with regulations

About You

To join us as a Contact Centre Team Leader, you will need:

- A strong track record of leading others in a service-oriented environment
- Knowledge of contact centre technologies and metrics
- Knowledge of HR policies and procedures
- Excellent customer focus
- Strong MS Office capabilities

Ideally, you’ll have experience of working in a regulated environment, such as financial services. An understanding of the Treating Customers Fairly (TCF) principles would also be an advantage.

Other organisations may call this role Contact Centre Supervisor, Customer Service Team Leader, Customer Care Team Lead, Customer Services Supervisor, or Customer Care Supervisor.

Webrecruit and Premium Credit are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you’re seeking your next challenge as a Contact Centre Team Leader, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.