team leader jobs

Near northenden, north west
3563Jobs Found

3563 jobs found for team leader jobs Near northenden, north west

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IT Service Desk Team Leader

Coburg Banks Limited

Cheadle, NW
3 days ago
Cheadle, NW
£30k - £36k Per Year
3 days ago
£30k - £36k Per Year

Job Title: IT Service Desk Team Leader
Location: Cheadle, Cheshire
Day Rate: £30,000 to £36,000
Benefits: Bonus 6%, Pension, Health Plan plus other benefits

This is an exciting new role for an experienced T Service Desk Team Leader to join the IT department based at their Head Office in Cheadle.
The company is large, international, and highly profitable having one of their best years this year.
The main purpose of this role is to manage the day to day operations of the Service Desk, providing IT support to all over 800 users in the UK and to act as a point of escalation for the Support Desk Analysts for more complex issues. You will ensure service delivery demands are met with the highest levels of customer satisfaction whilst focusing on promotion of a continuous improvement ethic.
It is important though that the team leader is a strong communicator who is not afraid to escalate and/or challenge appropriately (whether users or senior personnel in the UK, or IT contacts in Austria or a service partner), and who asks questions.
Their central IT function is in Austria and so a large part of network admin and general "back end" administration is managed by the team there.
For this reason, the Service Desk Team Leader doesn't need to be highly technical, because the chances are you may not have the permissions or access in the UK to resolve very technical issues!
The split should ideally be 60 (management): 40 (hands on support). The service desk lead will need to be driving the team, dealing with escalations, looking through tickets to spot trends/improvements etc. But due to the size of the team for the amount of users they support, you will need to be the sort that is happy to muck in and handle tickets, sometimes low level/mundane ones if that's what is required to meet demands at the time.
Key Experience Required
You will need to have proven experience of leading a customer service focused IT Service Desk team
With a minimum of 3 years' experience working in a demanding IT service desk environment, having actively carried out 1st, 2nd and ideally some elements of 3rd line support.
Technically we would expect you have experience in the following areas:
  • Windows 10 support expertise
  • Active Directory
  • Group Policy
  • Customer Service background (the sort of person who won't hesitate to pick up the phone to speak to someone, rather than firing off an email)
  • Experience of managing KPIs and working to SLAs, as well as putting targets in place for Service Desk team members
  • iOS Support
  • Has knowledge of SCCM / Software Center (client side)
  • Experience with using VPN / troubleshooting network connectivity issues
  • Extensive Outlook experience (troubleshooting o365 version)
  • ITIL

We are looking for someone that can wrap their arms around the whole support environment and ensure a high and consistent quality of service to the end users by directing the activities of the support team in the most effective way.
Initially this is a hands-on role, however as life returns to normal, we would be in a position to expand the support team further and allow the balance of work to lean ever more towards management of that function, so this is a role with development potential.
Coburg Banks IT specialise in recruiting in a variety of areas including: Development, IT Support, Programme and Project Management, Business Analysts and Testing as well as mid to senior level IT appointments. We would welcome the opportunity of helping you in your career, so please send a copy of your CV to us
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Biomedical Scientist Team Manager

National Health Service

Manchester, NW
Today
Manchester, NW
£38.89k - £44.503k Per Year
Today
£38.89k - £44.503k Per Year

Job Reference: 413-CPP.21-007-DS

Employer:
The Christie NHS Foundation Trust
Department:
Blood Tranfusion
Location:
Manchester
Salary:
£38,890 - £44,503

The Christie NHS Foundation Trust, situated in South Manchester is the largest cancer treatment centre of its kind in Europe and an international leader in cancer research and development. On 12th October 2018 The Christie NHS Foundation Trust was once again rated as Outstanding by the health regulator becoming the first specialist trust in the country to be given their highest accolade twice.

The Christie values diversity and is committed to ensuring equal opportunities for all and fair representation across the organisation at all levels. In support of these commitments, we particularly welcome applications from Black, Asian and other ethnic minority people and people with disabilities for this post. Appointment will be only on merit.


Biomedical Scientist Team Manager (Blood Transfusion) – full-time (37.5 hours per week)

Band 7 - £38,890 – £44,503 (WTE)

An exciting opportunity has arisen at The Christie Pathology Partnership (CPP) for a suitably qualified and experienced Biomedical Scientist Team Manager to join our Blood Sciences department.

We are looking for a keen, enthusiastic Biomedical Scientist with an interest in developing services to help us continue to deliver exceptional, high-quality integrated care to our patients. CPP is an excellent place to train and develop new skills, and further study will be supported.

About us

The Christie Pathology Partnership was formed in 2014 and is a joint venture between The Christie NHS Foundation Trust and SYNLAB, the largest provider of laboratory pathology and diagnostic services in Europe. We provide Pathology services for The Christie, the largest single site cancer centre in Europe, treating more than 44,000 patients a year and recently rated Outstanding by the CQC.

SYNLAB is the European leader in delivery of high quality pathology testing and imaging services. SYNLAB operates in 35 countries across four continents, employing more than 20,000 members of staff and conducting approximately 500 million tests per annum.

SYNLAB in the UK is a trusted expert in clinical laboratory services, drug and alcohol testing and food testing. We provide a wide range of testing capabilities and advanced pathology services through to the most innovative molecular and genetic diagnostic tests available today.

The purpose of the role includes:

Organising and managing a team of Biomedical Scientists, junior staff and support staff performing Biomedical analyses and processes. Ensuring a high quality of analysis agreed quality standards of service delivery and key performance indicators. Providing an expert level of theoretical and practical knowledge to the laboratory service. Full details of the role can be found in the attached job description / job summary.

The successful candidate will have:

  • HCPC State Registration as a Biomedical Scientist, with evidence of Continued Professional Development

  • MSc/FIBMS by examination, and is currently in possession of Fellowship of the IBMS (Blood Sciences, Biochemistry, Haematology, Immunology or Transfusion Science; Cellular Pathology, Histology or Cytology or demonstrates equivalent experience

  • High level working knowledge of biomedical techniques and practices at post honours degree level.

  • Expert interpretive and diagnostic skills.

  • Knowledge of National guidelines and protocols relating to specific discipline

  • Strong leadership qualities

To apply for this post you must be HCPC registered as a Biomedical Scientist and have a proven scientific and professional record.

SYNLAB is a committed equal opportunities employer and we are open to flexible working. Applicants must currently have permission to work in the UK.

For further information please email: sarah.evans111@nhs.net



The closing date for this post may be extended if there are insufficient applicants or brought forward if there is a high volume of applicants.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy
All positions within the Christie are subject to the receipt of satisfactory written references, medical clearance, and evidence of your Right to Work in the UK. Some roles will require a Disclosure & Barring Service (DBS) check. Applicants invited to attend for interview will again be made aware of this at the point of invitation. Please note if you are successfully appointed to a post with this Trust, you will be required to pay for your own DBS Disclosure.
If you have not heard from us within four weeks of the closing date, I regret that on this occasion your application will have been unsuccessful.

The Inter-Authority Transfer (IAT) process is a critical and beneficial component of ESR and will form part of the recruitment process. In the event that you are successful following interview your previous NHS employment data, if applicable will be transferred from your current / most recent employer.

Overseas candidates wishing to apply for this position and who would require immigration sponsorship, may wish to self-assess the likelihood of obtaining a Certificate of Sponsorship for the post on the UKBA website.

For all staff employed after 1st June 2018, the contractual terms and conditions of employment make the flu vaccination a mandatory requirement please see addiditional conformation sheet

You should be aware the Trust operates a No Smoking Policy and therefore employees are not permitted to smoke at work.

As an employer, The Trust values equality, diversity and inclusion.

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Facilities Team Leader

National Health Service

Withington Community Hopsital, NW
5 days ago
Withington Community Hopsital, NW
£24.907k - £30.615k Per Year
5 days ago
£24.907k - £30.615k Per Year

Job Reference: 349-COR-509-20

Employer:
Manchester University NHS Foundation Trust
Department:
Facilities management in Catering, Portering and Domestic
Location:
Withington Community Hopsital, Manchester
Salary:
£24,907 - £30,615 per annum

Manchester University NHS Foundation Trust (MFT) is one of the largest acute Trusts in the UK, employing over 25,000 staff.

We are responsible for running a family of ten hospitals across seven separate sites, providing a wide range of services from comprehensive local general hospital care through to highly specialised regional and national services.

We are the main provider of hospital care to approximately 750,000 people in Manchester and Trafford and the single biggest provider of specialised services in the North West of England. We are also the lead provider for a significant number of specialised services including Breast Care, Vascular, Cardiac, Respiratory, Urology Cancer, Paediatrics, Women’s Services, Ophthalmology and Genomic Medicine.

Our vision is to improve the health and quality of life of our diverse population by building an organisation that:

  • Excels in quality, safety, patient experience, research, innovation and teaching
  • Attracts, develops and retains great people
  • Is recognised internationally as a leading healthcare provider.

A new opportunity has become available for a Facilities Team Leader at Withington Community Hospital. Estates and Facilities are a joint department with the Facilities team delivering all Soft FM Services for the Division such as Catering, Domestic, Portering and Linen.

The job entails working within a very busy department where no day is ever the same. If you are an organised, self-motivated, pro-active, problem solving individual then this is the post perfect for you. You will be responsible for the efficient day to day operation of the Facilities Department for the Withington Community Hospital an Altrincham Hospital in liaison with the wider Estates and Facilities and Clinical Teams

You will be responsible for the first line management of the supervisory teams within each department of Facilities for the main Withington Site, Dermott Murph, Buccleugh Lodge and Altrincham Hospital and any other sites serviced by TWA Facilities Team. You will be responsible for delivering high quality services in a cost effective manner, implementing best practice solutions to inform and support continuous service improvement models: monitoring service provision; ensuring a prompt effective response to any service failures; ensuring a high quality environment is maintained for our patients, staff and visitors.

The post holder will report to the WTA Deputy Facilities Manager and Facilities Manager

The post holder must hold a clean driving licence and have use of a car.

For further details / informal visits contact:

NameKerry HillJob titleFacilities ManagerEmail addresskerry.hill@mft.nhs.ukTelephone number0161 746 2055Additional contact information

Kelly Whittle

Kelly.whittle@mft.nhs.uk

Tel 0161 746 2776



We may decide to close this vacancy earlier than the published closing date if sufficient applications are received.

Trust policy requires that the cost of submitting & processing the successful applicant/s DBS application be recovered via salary deduction in the first 3 months following start in post. The amount of £29.50(standard disclosure) or £47.50 (enhanced disclosure) If you wish to withdraw once a DBS application has commenced you will be still liable for payment.

MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post.

We welcome applicants from the Armed Forces Community.

Please be aware that all roles at MFT(except Medical and Dental posts) are subject to a probationary period.

If you have any personal requirements that will enable you to participate in our recruitment process please contact a member of the Recruitment Services by phone on 0161 276 6198.

After applying via NHS Jobs, your submitted application will be imported into our preferred Third-party recruitment system - TRAC systems. All subsequent information regarding your application will be generated from apps.trac.jobs. You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. By applying for this post, you are agreeing to MFT transferring the information contained in this application to its preferred applicant management system. If you are appointed to a post information will also be transferred into the national NHS Electronic Staff Records system.

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Community Admin Team Lead

National Health Service

Withington Community Hospital, NW
6 days ago
Withington Community Hospital, NW
£20.15k - £23.363k Per Year
6 days ago
£20.15k - £23.363k Per Year

Job Reference: 349-LCO-142-21

Employer:
Manchester University NHS Foundation Trust
Department:
Senior Team Administrator
Location:
Withington Community Hospital, Manchester
Salary:
£20,150 - £23,363 Per annum

Manchester University NHS Foundation Trust (MFT) is one of the largest acute Trusts in the UK, employing over 25,000 staff.

We are responsible for running a family of ten hospitals across seven separate sites, providing a wide range of services from comprehensive local general hospital care through to highly specialised regional and national services.

We are the main provider of hospital care to approximately 750,000 people in Manchester and Trafford and the single biggest provider of specialised services in the North West of England. We are also the lead provider for a significant number of specialised services including Breast Care, Vascular, Cardiac, Respiratory, Urology Cancer, Paediatrics, Women’s Services, Ophthalmology and Genomic Medicine.

Our vision is to improve the health and quality of life of our diverse population by building an organisation that:

  • Excels in quality, safety, patient experience, research, innovation and teaching
  • Attracts, develops and retains great people
  • Is recognised internationally as a leading healthcare provider.

We are Manchester Local Care Organisation - an exciting, new public sector organisation that is bringing together NHS community health services and social care services in the city.
We’re driven by the aim of improving the health of local people in Manchester by working
across organisational boundaries.


The first health and social care staff have been deployed to us from April 2018 and are now
starting to work in new ways across the city. Our teams work as one in the neighbourhoods
they serve – delivering and designing services in partnership with local people. We also
provide key services that work across wider localities and city-wide. We believe that our
pioneering approach will make a massive difference to the health of people in our city and we
are looking for you to join our team and help us do this


An excellent development opportunity has arisen within the Community Administrative
Service neighbourhoodS in South Manchester. We are
looking for a highly motivated and enthusiastic individual to act as team leader and to
supervise the day-to-day work of the Integrated Community Neighbourhood administrative team.


This post will be an ideal opportunity for you to develop your leadership, communication and
interpersonal skills. This will be a challenging and busy role requiring the successful
applicant to have excellent organisational skills, the ability to prioritise their own workload
and work to tight deadlines.


The successful applicant must possess the ability to work under pressure whilst maintaining a
calm and professional attitude. A flexible approach to working in the role and the
ability to adapt to changing priorities with confidence and a helpful manner is essential. You
must have at least two years’ office experience. You must have excellent computing and
communication skills as well as strong team working qualities. You will be provided with
training and support.


You must be able to travel between a variety of community sites.

For further details / informal visits contact:

NameMehreen KhalidJob titleCommunity Neighbourhood Admin ManagerEmail addressmehreen.khalid@mft.nhs.ukTelephone number07971061303Additional contact information

To discuss this exciting opportunity or to arrange an informal visit please contact Mehreen Khalid, Community Neighbourhood Admin Manager on 07971061303.



We may decide to close this vacancy earlier than the published closing date if sufficient applications are received.

Trust policy requires that the cost of submitting & processing the successful applicant/s DBS application be recovered via salary deduction in the first 3 months following start in post. The amount of £29.50(standard disclosure) or £47.50 (enhanced disclosure) If you wish to withdraw once a DBS application has commenced you will be still liable for payment.

MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post.

We welcome applicants from the Armed Forces Community.

Please be aware that all roles at MFT(except Medical and Dental posts) are subject to a probationary period.

If you have any personal requirements that will enable you to participate in our recruitment process please contact a member of the Recruitment Services by phone on 0161 276 6198.

After applying via NHS Jobs, your submitted application will be imported into our preferred Third-party recruitment system - TRAC systems. All subsequent information regarding your application will be generated from apps.trac.jobs. You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. By applying for this post, you are agreeing to MFT transferring the information contained in this application to its preferred applicant management system. If you are appointed to a post information will also be transferred into the national NHS Electronic Staff Records system.

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Senior Community Nurse

National Health Service

Parkway Green House, NW
1 day ago
Parkway Green House, NW
£31.365k - £37.89k Per Year
1 day ago
£31.365k - £37.89k Per Year

Job Reference: 349-LCO-136-21

Employer:
Manchester University NHS Foundation Trust
Department:
Community Services
Location:
Parkway Green House, 460 Palatine Road, Northenden, Manchester
Salary:
£31,365 - £37,890 p.a. (pro rata)

Manchester University NHS Foundation Trust (MFT) is one of the largest acute Trusts in the UK, employing over 25,000 staff.

We are responsible for running a family of ten hospitals across seven separate sites, providing a wide range of services from comprehensive local general hospital care through to highly specialised regional and national services.

We are the main provider of hospital care to approximately 750,000 people in Manchester and Trafford and the single biggest provider of specialised services in the North West of England. We are also the lead provider for a significant number of specialised services including Breast Care, Vascular, Cardiac, Respiratory, Urology Cancer, Paediatrics, Women’s Services, Ophthalmology and Genomic Medicine.

Our vision is to improve the health and quality of life of our diverse population by building an organisation that:

  • Excels in quality, safety, patient experience, research, innovation and teaching
  • Attracts, develops and retains great people
  • Is recognised internationally as a leading healthcare provider.

We are Manchester Local Care Organisation - an exciting, new public sector organisation that is bringing together NHS community health services and social care services in the city. We’re driven by the aim of improving the health of local people in Manchester by working across organisational boundaries.

The first health and social care staff have been deployed to us from April 2018 and are now starting to work in new ways across the city. Our teams work as one in the neighbourhoods they serve – delivering and designing services in partnership with local people. We also provide key services that work across wider localities and city-wide. We believe that our pioneering approach will make a massive difference to the health of people in our city and we are looking for you to join our team and help us do this.

MFT is a major acute teaching Trust which is recognised as a centre of clinical excellence and provides a wide range of health services to the areas of South Manchester.
As a registered General Nurse you will be required to work as part of our developing Neighbourhood team to lead and co-ordinate nursing teams to provide complex nursing care to adults in their own home and in a variety of settings within the community. You will work closely with the MDT (Social Workers, GP’s and Allied Health Professionals) to ensure that patient care is effectively co-ordinated, demonstrating a positive impact on our patients.
You will enjoy the chance to develop new and existing clinical skills, as well as a range of training opportunities for personal development. We will be looking for proven leadership skills and the ability to work within and lead and develop more junior members of staff, as well as work autonomously.
You must hold the Community Specialist Practitioner Qualification, and have the relevant community nursing experience as set out in the job description. You will be an excellent communicator and be willing to work in an integrated way with our partners in health and social care. With patient centred care as your main focus, you will deliver our values and nurse with pride, respect, empathy, consideration, compassion and dignity.
The Community Nursing Day Service is a 7 day service with variable shift patterns between 8am-10pm. To join us, you will need to demonstrate a keen interest in the field of Community Nursing, together with a genuine desire to develop both the service and yourself. Due to the nature of the role, it is essential that you possess a full driving licence and have access to a car.
In return for your commitment, we show our care for our staff through excellent development and progression opportunities. This includes a comprehensive induction programme and to enhance your skills in your speciality, we also offer a range of internal and external courses.

For further details / informal visits contact:

Namefaye whelanJob titleTeam leaderEmail addressfaye.whelan@mft.nhs.ukTelephone number07816485665Additional contact information

Faye Whelan - Team lead - 07816485665

Sue Berry Community Matron - 07989 958 404/susan.berry@mft.nhs.uk



We may decide to close this vacancy earlier than the published closing date if sufficient applications are received.

Trust policy requires that the cost of submitting & processing the successful applicant/s DBS application be recovered via salary deduction in the first 3 months following start in post. The amount of £29.50(standard disclosure) or £47.50 (enhanced disclosure) If you wish to withdraw once a DBS application has commenced you will be still liable for payment.

MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post.

We welcome applicants from the Armed Forces Community.

Please be aware that all roles at MFT(except Medical and Dental posts) are subject to a probationary period.

If you have any personal requirements that will enable you to participate in our recruitment process please contact a member of the Recruitment Services by phone on 0161 276 6198.

After applying via NHS Jobs, your submitted application will be imported into our preferred Third-party recruitment system - TRAC systems. All subsequent information regarding your application will be generated from apps.trac.jobs. You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. By applying for this post, you are agreeing to MFT transferring the information contained in this application to its preferred applicant management system. If you are appointed to a post information will also be transferred into the national NHS Electronic Staff Records system.

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Service Desk Team Leader

ADB Safegate

Manchester, NW
4 days ago
Manchester, NW
4 days ago
ADB SAFEGATE Airport SystemsJOB TITLE:                Service Desk Team Leader

 

LOCATION:                Manchester office location plus homeworking

 

REPORTING TO:        Customer Experience Manager

 

DIRECT REPORTS:      Yes (7)

 

JOB PURPOSE:

ADB SAFEGATE Airport Systems is a provider of software and services to over 120 airports, enabling them to improve operational performance and deliver total airport management to its customers. Half of the people who fly each year are serviced by airports that rely on our software platforms.

A key competitive differentiator of our business is our 24x7 global service help desk, which acts as the first point of contact for our customers (International airports and third party stakeholders) for all support matters. We operate a technical help desk capability with a first time resolution rate of approximately 70%, without the need for escalation to other resolver groups. The Service Desk Team Leader will supervise this team and you will have overall responsibility for all Incidents, Requests, Problem and Change Management tickets that the team of support technicians and analysts manage.

An experienced service support analyst in a business-to-business software support environment in your own right, you will bring your own support analyst capabilities to complement the existing team. As Team Leader, you will be responsible for the capacity management of the help desk provision, ensuring that shifts are covered in line with best practice principles, and calls are answered within defined KPI’s. As and when required, to cover any extraordinary unplanned shift cover shortages, you may be required operate as a service support analyst on shift, ensuring that accountabilities and responsibilities tie in with that role.

We pride ourselves on staff progression, placing a high emphasis on employee learning and development. You will have experience in developing individuals, and will thrive on encouraging them to grow within the business.

DUTIES AND RESPONSIBILITIES:

  • Team leadership, line management, and pastoral care to the 24x7 global service help desk team
  • Oversight on maintaining the quality of all tickets raised and progressed by the service help desk team
  • Provide the escalation point for service matters when required, taking ownership to ensure a high level of customer focus is provided to the customer base
  • Ensure that resources are deployed according to business priorities, and day/night shifts are managed in line with best practice principles, covering where necessary
  • Ensure calls are answered within KPI’s, and maintain SLA performance for Response and Resolution management, positively influencing other service delivery areas, and third parties that make up those end-to-end services
  • Day-to-day management of our change management process, hosting the change advisory board meetings, and ensuring that changes to software/hardware/documentation are conducted in line with the auditing requirements of our policy, resulting in minimal change related incidents
  • Provision of a forward schedule of changes, ensuring that all stakeholders are kept informed of planned changes
  • Occasionally act as an escalation point (in the absence of the Customer Experience Manager)
  • Responsible for the management of the Configuration Management Database
  • Responsible for the provision and delivery of customer and internal team reporting, presenting on a weekly/monthly/quarterly (and ad-hoc), basis
  • Assist the quality and compliance team as required with annual BSI audits
  • Comply with the requirements of ISO9001, ISO/IEC20000-1, ISO/IEC27001, and other applicable industry standards.
  • Assist with Response Management duties, as and when required; such as answering the telephone / raise tickets on behalf of the Customer
  • Assist with the management and follow up of Critical and High Impact incidents
  • Escalate issues / non-compliance instances to the Customer Experience Manager
  • Assist with the continual improvement of Airport Systems processes and their application.
  • Influence and advise internal and external customers, at all management levels, regarding the availability and functionality of services and systems.

 

SKILLS /EXPERIENCE / QUALIFICATIONS / KNOWLEDGE

Essential:

  • Team Leader / Manager experience
  • Team development, including staff coaching, mentoring and training
  • Change Management experience
  • Proven experience working in an operational IT environment
  • Proven experience as a service support analyst in business-to-business software support environment, with experience of being responsible for overseeing and resolving tickets yourself
  • A strong interest in computer software/ hardware
  • Knowledge and understanding (from a support perspective), of hardware/infrastructure and COTS software; including LINUX, Windows, ORACLE SQL and VMware

Desirable:

  • Troubleshooting skills
  • Good IT literacy; use of Microsoft Office suite
  • Experience in using the Atlassian suite of software solutions (JIRA, Confluence, Insight)
  • ITIL Foundation certificate

 

PERSONAL ATTRIBUTES

  • A calm, open, patient and personable manner
  • Inquisitive and enquiring nature
  • Excellent verbal and written communication skills.
  • Excellent attention to detail.
  • Strong comprehension and lateral thinking skills
  • Ability to communicate and influence at multiple levels within the Business
  • Open, transparent and able to respond positively to issues and actively seek solutions, as necessary
  • Good organisational, planning and estimation skills, with the ability to multi-task and monitor the activities of others
  • Reacts quickly and confidently to urgent situations
  • A calm and patient manner.

 

 

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Service Desk Team Leader

ADB Safegate

Manchester, NW
4 days ago
Manchester, NW
4 days ago

ADB SAFEGATE Airport Systems

JOB TITLE:                Service Desk Team Leader

 

LOCATION:                Manchester office location plus homeworking

 

REPORTING TO:        Customer Experience Manager

 

DIRECT REPORTS:      Yes (7)

 

JOB PURPOSE:

ADB SAFEGATE Airport Systems is a provider of software and services to over 120 airports, enabling them to improve operational performance and deliver total airport management to its customers. Half of the people who fly each year are serviced by airports that rely on our software platforms.

A key competitive differentiator of our business is our 24x7 global service help desk, which acts as the first point of contact for our customers (International airports and third party stakeholders) for all support matters. We operate a technical help desk capability with a first time resolution rate of approximately 70%, without the need for escalation to other resolver groups. The Service Desk Team Leader will supervise this team and you will have overall responsibility for all Incidents, Requests, Problem and Change Management tickets that the team of support technicians and analysts manage.

An experienced service support analyst in a business-to-business software support environment in your own right, you will bring your own support analyst capabilities to complement the existing team. As Team Leader, you will be responsible for the capacity management of the help desk provision, ensuring that shifts are covered in line with best practice principles, and calls are answered within defined KPI’s. As and when required, to cover any extraordinary unplanned shift cover shortages, you may be required operate as a service support analyst on shift, ensuring that accountabilities and responsibilities tie in with that role.

We pride ourselves on staff progression, placing a high emphasis on employee learning and development. You will have experience in developing individuals, and will thrive on encouraging them to grow within the business.

DUTIES AND RESPONSIBILITIES:

  • Team leadership, line management, and pastoral care to the 24x7 global service help desk team
  • Oversight on maintaining the quality of all tickets raised and progressed by the service help desk team
  • Provide the escalation point for service matters when required, taking ownership to ensure a high level of customer focus is provided to the customer base
  • Ensure that resources are deployed according to business priorities, and day/night shifts are managed in line with best practice principles, covering where necessary
  • Ensure calls are answered within KPI’s, and maintain SLA performance for Response and Resolution management, positively influencing other service delivery areas, and third parties that make up those end-to-end services
  • Day-to-day management of our change management process, hosting the change advisory board meetings, and ensuring that changes to software/hardware/documentation are conducted in line with the auditing requirements of our policy, resulting in minimal change related incidents
  • Provision of a forward schedule of changes, ensuring that all stakeholders are kept informed of planned changes
  • Occasionally act as an escalation point (in the absence of the Customer Experience Manager)
  • Responsible for the management of the Configuration Management Database
  • Responsible for the provision and delivery of customer and internal team reporting, presenting on a weekly/monthly/quarterly (and ad-hoc), basis
  • Assist the quality and compliance team as required with annual BSI audits
  • Comply with the requirements of ISO9001, ISO/IEC20000-1, ISO/IEC27001, and other applicable industry standards.
  • Assist with Response Management duties, as and when required; such as answering the telephone / raise tickets on behalf of the Customer
  • Assist with the management and follow up of Critical and High Impact incidents
  • Escalate issues / non-compliance instances to the Customer Experience Manager
  • Assist with the continual improvement of Airport Systems processes and their application.
  • Influence and advise internal and external customers, at all management levels, regarding the availability and functionality of services and systems.

 

SKILLS /EXPERIENCE / QUALIFICATIONS / KNOWLEDGE

Essential:

  • Team Leader / Manager experience
  • Team development, including staff coaching, mentoring and training
  • Change Management experience
  • Proven experience working in an operational IT environment
  • Proven experience as a service support analyst in business-to-business software support environment, with experience of being responsible for overseeing and resolving tickets yourself
  • A strong interest in computer software/ hardware
  • Knowledge and understanding (from a support perspective), of hardware/infrastructure and COTS software; including LINUX, Windows, ORACLE SQL and VMware

Desirable:

  • Troubleshooting skills
  • Good IT literacy; use of Microsoft Office suite
  • Experience in using the Atlassian suite of software solutions (JIRA, Confluence, Insight)
  • ITIL Foundation certificate

 

PERSONAL ATTRIBUTES

  • A calm, open, patient and personable manner
  • Inquisitive and enquiring nature
  • Excellent verbal and written communication skills.
  • Excellent attention to detail.
  • Strong comprehension and lateral thinking skills
  • Ability to communicate and influence at multiple levels within the Business
  • Open, transparent and able to respond positively to issues and actively seek solutions, as necessary
  • Good organisational, planning and estimation skills, with the ability to multi-task and monitor the activities of others
  • Reacts quickly and confidently to urgent situations
  • A calm and patient manner.

 

 

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Clinical Team Lead Dietitian

National Health Service

Wythenshawe Hospital, NW
4 days ago
Wythenshawe Hospital, NW
£45.753k - £51.668k Per Year
4 days ago
£45.753k - £51.668k Per Year

Job Reference: 349-CSS-148-21

Employer:
Manchester University NHS Foundation Trust
Department:
Dietetics
Location:
Wythenshawe Hospital, Wythenshawe
Salary:
£45,753 - £51,668 per annum, pro rata

Manchester University NHS Foundation Trust (MFT) is one of the largest acute Trusts in the UK, employing over 25,000 staff.

We are responsible for running a family of ten hospitals across seven separate sites, providing a wide range of services from comprehensive local general hospital care through to highly specialised regional and national services.

We are the main provider of hospital care to approximately 750,000 people in Manchester and Trafford and the single biggest provider of specialised services in the North West of England. We are also the lead provider for a significant number of specialised services including Breast Care, Vascular, Cardiac, Respiratory, Urology Cancer, Paediatrics, Women’s Services, Ophthalmology and Genomic Medicine.

Our vision is to improve the health and quality of life of our diverse population by building an organisation that:

  • Excels in quality, safety, patient experience, research, innovation and teaching
  • Attracts, develops and retains great people
  • Is recognised internationally as a leading healthcare provider.

We have an exciting opportunity for an experienced Dietitian to join our Nutrition and Dietetic Department at Wythenshawe Hospital in Greater Manchester as an 8A Clinical Team Lead. We are looking for an HCPC registered dietitian with extensive clinical and leadership experience, who are ready to take on a more advanced leadership role. You will be providing direct line management and operational support to a team of 28 highly specialist dietitians, qualified dietitians and dietetic assistants in a friendly and dynamic department across 4 specialist teams. These teams include the Cardiothoracic and Transplant team, the Gastro Team, ICU and Surgery Team a Diabetes and Weight management Team and a small team of Paediatric dietitians. This role will have responsibility for inpatient and outpatient services.

This Clinical Lead role is supported by another 8A Clinical Team Lead and the Divisional Dietetic Professional Lead. You will have peer support from the other 8A Clinical leads within Dietetics at Manchester Foundation Trust.

This is an exciting time to work at Manchester NHS Foundation Trust (MFT). Since the formation of the Manchester NHS Foundation Trust in October 2017, we are the largest Acute NHS Trust in England and the third largest provider of specialist services. Our teams are dedicated to working collectively to improve health outcomes.

In the Nutrition and Dietetic department, we have an enthusiasm to implement training of dietitians, students, medical and nursing staff. You will continue to have the opportunity to have a clinical caseload and provide high quality dietetic support to patients in an appropriate specialty and be involved in training of junior staff and students.

Your own knowledge and skill progression are also extremely valued, and the department actively encourages CPD activities and personal development. We are looking forward to welcoming a Dietitian with strong leadership skills and a flexible attitude into our friendly Department.

For further details / informal visits contact:

NameChristel LyellJob titleService Manager Nutrition and DieteticsEmail addresschristel.lyell@mft.nhs.ukTelephone number0161 291 2701



We may decide to close this vacancy earlier than the published closing date if sufficient applications are received.

Trust policy requires that the cost of submitting & processing the successful applicant/s DBS application be recovered via salary deduction in the first 3 months following start in post. The amount of £29.50(standard disclosure) or £47.50 (enhanced disclosure) If you wish to withdraw once a DBS application has commenced you will be still liable for payment.

MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post.

We welcome applicants from the Armed Forces Community.

Please be aware that all roles at MFT(except Medical and Dental posts) are subject to a probationary period.

If you have any personal requirements that will enable you to participate in our recruitment process please contact a member of the Recruitment Services by phone on 0161 276 6198.

After applying via NHS Jobs, your submitted application will be imported into our preferred Third-party recruitment system - TRAC systems. All subsequent information regarding your application will be generated from apps.trac.jobs. You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. By applying for this post, you are agreeing to MFT transferring the information contained in this application to its preferred applicant management system. If you are appointed to a post information will also be transferred into the national NHS Electronic Staff Records system.

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Insurance Team Leader - 12 Month FTC

Arch

Manchester, NW
19 days ago
Manchester, NW
19 days ago

We are currenly looking to hire an Insurance Team Leader for an exciting 12 month fixed term role based in Manchester.

Reporting to the Operations Manager, the Team Leader will be responsible for day to day management and development of a team of Insurance Technicians; keeping them engaged and motivated to reach the department and company goals and targets

The Team Leader is an important point of referral and support for the team and will engage with relevant stakeholders to oversee the provision of new and existing services to the team

Ensure smooth running of the team to meet required Service Level Agreements, ensuring the highest quality standards whilst maintaining optimum efficiency


Manage team and individual performance, ensuring the highest standard of work and service is maintained. Implement relevant corrective actions where issues are identified
• Develop and deliver team and individual goals and objectives in line with the company goals and aspirations. Completing monthly 121 meetings in line with the Annual Appraisal objectives and encourage a culture of development within the team through coaching and mentoring
• Manage, control, allocate and monitor the MOS tasks on a daily basis and prioritise accordingly. Ongoing productivity and utilisation of the team to be monitored.
• Work closely with the Quality Assurance team to embed a collaborative working environment and deliver high quality work alongside consistent SLA adherence. Utilising the Quality Assurance team to support with Training, Coaching and the feedback loop.
• Regular review of the resource plan and resource model to allocate adequate resource for the volume of work (and forecast volumes), keeping consideration of cost control.
• Manage the team in accordance with the company Staff Handbook and engage with HR department as necessary. This is to include, but not limited to, performance management, absence management and Recruitment.
• Onboard and introduce new activities into the team and department to support the wider business. These opportunities will be sought and therefore a pro-active approach will be required, onboarding of new activities will be received with enthusiasm. This will require an onboarding process and include a thorough training and onboarding plan
• Weekly and monthly meetings with the Operations manager to discuss performance and results and agree any mitigating or remedial actions
• Ensure that training materials and procedure documentation and maintained to reflect any changes/developments. As a matter of course, this documentation will be reviewed annually (at least)
• Review and update the induction training plan for new staff
• Cover Operations Managers duties whilst on leave – duties to be agreed


• Enthusiastic, hardworking and focused with a drive to deliver the best possible service and endeavours to exceed expectation
• High computer literacy and able to demonstrate intermediate use of Microsoft office including Excel
• Can demonstrate ability to work with resilience in a busy office environment, prioritise and organise workload in order to meet deadlines
• Ability to learn and take on new tasks quickly; using own initiative when under pressure
• Forward thinking – strive to continuously review and improve processes, quality and all aspects of performance
• Excellent communication and interpersonal skills with confidence to build rapport with the team and relevant stakeholders

 


• Experience of managing a team within a busy office environment/contact centre environment
• Evidence of coaching teams in a target driven environment and improving productivity
• Experience working in the Insurance Industry


GCSE Mathematics & English Grade C and above
Insurance Qualifications desirable but not essential


Arch Insurance is a global insurer offering our clients superior coverage and service. We embody the Arch guiding principle of focusing on retaining experienced and talented employees to differentiate us from the rest of the pack. Our group operates from offices in the US, Canada, Bermuda, UK, Australia and South Africa, providing specialty risk solutions to clients worldwide across a wide range of industries. With over ten years of operating history and strong financial ratings, our track record remains solid.

Arch Insurance employs a disciplined underwriting approach and prudent risk selection across all types of business. Our mission is to provide our insureds with superb coverage and claims handling through careful and diligent underwriting of risks and business-friendly solutions. Across our global operations, Arch Insurance employees are ready to meet your needs with professionalism and excellence.

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Acute Oncology Team Leader

National Health Service

Manchester, NW
5 days ago
Manchester, NW
5 days ago

Acute Oncology Team Leader

The Christie NHS FT

The closing date is 16 March 2021

Job overview

An exciting opportunity has arisen to lead our Acute Oncology Ambulatory Care service as a part-time (30hrs), Band 7 team leader, on a fixed term contract, covering Maternity leave for approximately 12 months.

The successful candidate will need to have excellent leadership skills and a good understanding of acute oncological care along with an innovative, adaptable and patient-focused approach to ensure that the service is safe and effective and patient centred.

You must be flexible, innovative, and resourceful with excellent organisational and developmental skills.

The post holder will work with a high level of autonomy but also be able to work as part of a team to ensure that key deadlines are met. Excellent communication, leadership skills and the ability to work with a diverse range of teams are essential.

Main duties of the job

To provide professional leadership and line management responsibility for qualified/unqualified nurses & student nurses in Acute Oncology Service (AOS) ambulatory care unit.

To lead the day to day provision of an effective acute oncology service at the Christie for patients and their carers. To liaise with all services involved in the patients oncology care both within the hospital and in the community. To provide leadership for the team providing seamless care to patients and have continuing responsibility for the management and development of the service. To demonstrate initiative and vision to move the service forward whilst and leading in implementing service changes/ developments.

About us

Ambulatory Care Service - this service is operational from 08:00-21:00. This unit provides prompt nursing and medical assessment and treatment of patients via the hotline service or from outpatient areas within the hospital. The service is utilised to ensure prompt assessment and treatment of patients who require assessment but who are not likely to require an inpatient admission

Job description

Job responsibilities

DUTIES AND RESPONSIBILITIES

Clinical Responsibilities

Provide an AOS service to enable patients to access expert advice and management with the side effects of their treatments

Communicate with patients and/or their carers regarding their care management dealing with highly sensitive information requiring sympathy and reassurance and where there are often barriers to understanding.

Assess patient provided information and provide appropriate and safe advice on a range of clinical issues.

Make clinical judgements from clinical information, evaluating alternative courses of action.

Organise personal work load and manage time appropriately.

Ensure that all computerised records are accurate and kept up to date

Liaise with the multi-disciplinary team with respect to the management of the critically ill patient.

Ensure effective communication between patients, their families and the healthcare team in order to maintain continuity of care and that appropriate and consistent information is conveyed to patients and their families.

Maintain links with specialist nurses/Ward nurses to ensure continuity of care.

Professional Responsibilities

Have expert knowledge and be able to advise and support nursing staff within trust & externally regarding emergency admissions and associated issues

Liaise closely with the medical team and other members of the MDT in respect of patient care promoting the highest standard of care

Represent the services at the Band 7 forum

To highlight areas of improvement/development within the department and

Undertake relevant projects.

Keep abreast of issues influencing the Trust both internally and externally and

Ensure senior colleagues and the team have a good understanding of the same

Participate in policy writing for the unit and Trust

Be fully aware of the Divisional objectives and the Trusts corporate plan

Quality

Audit activity and provide written reports of the efficiency and effectiveness of the service.

Support development of role by meeting with peers giving and receiving reflective feedback.

Maintain accurate records and provide necessary statistical data.

Participate in audit/research projects within Trust and coordinate with appropriate personnel to initiate change in clinical practice derived from outcomes.

Explore service development/expansion in line with Trust developments and the introduction of new treatments

Training & Education

To be up to date in all training programs including annual updates and maintain own awareness of clinical practice.

Supervise clinical staff and disseminate knowledge and current developments. Ensure all staff have an appropriate level of training and are offered relevant support

Present at training days and at conference

Initiate and undertake research and audit which will influence practice

Attend all mandatory study days and ensure attendance of all staff

Ensure personal and professional development is maintained to meet the needs of the service.

Supervise and appraise nominated staff group by establishing performance objectives and facilitating individual development opportunities through personal development plans.

Management

Provide management support for staff and act as preceptor to designated staff

To lead patients services. Review and implement change to the service to support ongoing improvements in clinical practice reflecting capacity and demand issues

To liaise with all the members of the MDT to ensure optimal bed usage

To organise daily work schedule and off duty rotas ensuring appropriate and effective skill mix and deployment of staff for appropriate patient needs

To assist in maintaining the staff and non-staff budget within agreed limits.

Be aware of Health and Safety issues and ensure relevant risk assessments or incident investigations are undertaken.

Report and record all accidents and complaints according to the agreed policy, investigating speedily and compassionately

Ensure all trust policies and procedures are adhered to and new ones implemented as necessary

To ensure all team members adhere to the uniform policy and maintain professional image for the unit

Report to Matron on patient affairs/activity and staff development.

Support those senior staff acting as appraisers to ensure they have a meaningful and achievable appraisal

Ensure each designated staff member participates in a personal development plan and act to maximise the potential of others

Assist/lead in the recruitment process for the department.

Take a progressive approach to the management of short and long-term sickness/absence in collaboration with the Matron and Human Resources

Take appropriate action in relation to any disciplinary matter when the need arises and follow procedures as laid down by the Trust.

Act up as required

PERSONAL

Demonstrate a pleasant and approachable manner and help create and promote a good working relationship.

Show professional and courteous manner whilst practicing excellent communication skills at all levels

To show respect for members of the team and endorse the ward philosophy of giving mutual support.

Being aware of ones own limitations, maintain confidentiality and adherence to NMC Professional Code of Conduct

Cooperate in own performance review by indicating learning goals and support needs.

Actively seek mentorship / supervision to enable reflection and development within the role.

Exercise effective leadership using sound organisation skills and judgment, upholding equality and diversity of colleagues and patients.

Person Specification

Other

Essential

  • Flexible
  • Team player
  • Highly committed and motivated
  • Conscientious and hardworking with a high organisational ability
  • Able to work without supervision
  • Ability to remain calm under pressure

Knowledge

Essential

  • Evidence of sound clinical knowledge.
  • Evidence of Continued Professional Development

Skills

Essential

  • Excellent communications skills
  • Excellent assessment skills
  • Ability to deliver a high quality of care
  • Computer literacy
  • Leadership skills
  • Ability to manage own workload

Desirable

  • Experience of working to deadlines
  • ECDL or equivalentf
  • Experience of acute oncology electronic systems or willingness to undertake training.

Experience

Essential

  • Relevant acute care experience
  • Leadership experience
  • Managerial experience
  • Band 6 experience

Desirable

  • Budget Holder Experience

Qualifications

Essential

  • RGN Level 1
  • Degree in Nursing Studies
  • Post Registration Certificate in oncology or equivalent
  • Qualification in teaching & assessing or equivalent

Desirable

  • Advanced Communication Skills
  • Leadership course
  • Management Course

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Christie NHS FT

Address

PAT Suite - E00019

Manchester

M20 4BX


Employer's website

https://www.christie.nhs.uk/

Salary

£30k - £36k Per Year

Job Type

full-time

Posted

3 days ago

Description


Job Title: IT Service Desk Team Leader

Location: Cheadle, Cheshire

Day Rate: £30,000 to £36,000

Benefits: Bonus 6%, Pension, Health Plan plus other benefits



This is an exciting new role for an experienced T Service Desk Team Leader to join the IT department based at their Head Office in Cheadle.

The company is large, international, and highly profitable having one of their best years this year.

The main purpose of this role is to manage the day to day operations of the Service Desk, providing IT support to all over 800 users in the UK and to act as a point of escalation for the Support Desk Analysts for more complex issues. You will ensure service delivery demands are met with the highest levels of customer satisfaction whilst focusing on promotion of a continuous improvement ethic.

It is important though that the team leader is a strong communicator who is not afraid to escalate and/or challenge appropriately (whether users or senior personnel in the UK, or IT contacts in Austria or a service partner), and who asks questions.

Their central IT function is in Austria and so a large part of network admin and general "back end" administration is managed by the team there.

For this reason, the Service Desk Team Leader doesn't need to be highly technical, because the chances are you may not have the permissions or access in the UK to resolve very technical issues!

The split should ideally be 60 (management): 40 (hands on support). The service desk lead will need to be driving the team, dealing with escalations, looking through tickets to spot trends/improvements etc. But due to the size of the team for the amount of users they support, you will need to be the sort that is happy to muck in and handle tickets, sometimes low level/mundane ones if that's what is required to meet demands at the time.

Key Experience Required

You will need to have proven experience of leading a customer service focused IT Service Desk team

With a minimum of 3 years' experience working in a demanding IT service desk environment, having actively carried out 1st, 2nd and ideally some elements of 3rd line support.

Technically we would expect you have experience in the following areas:
  • Windows 10 support expertise
  • Active Directory
  • Group Policy
  • Customer Service background (the sort of person who won't hesitate to pick up the phone to speak to someone, rather than firing off an email)
  • Experience of managing KPIs and working to SLAs, as well as putting targets in place for Service Desk team members
  • iOS Support
  • Has knowledge of SCCM / Software Center (client side)
  • Experience with using VPN / troubleshooting network connectivity issues
  • Extensive Outlook experience (troubleshooting o365 version)
  • ITIL

We are looking for someone that can wrap their arms around the whole support environment and ensure a high and consistent quality of service to the end users by directing the activities of the support team in the most effective way.

Initially this is a hands-on role, however as life returns to normal, we would be in a position to expand the support team further and allow the balance of work to lean ever more towards management of that function, so this is a role with development potential.

Coburg Banks IT specialise in recruiting in a variety of areas including: Development, IT Support, Programme and Project Management, Business Analysts and Testing as well as mid to senior level IT appointments. We would welcome the opportunity of helping you in your career, so please send a copy of your CV to us