Revenues and Benefits Officer - Homebased
Northgate Public Services
Home BasedBring your admin and customer service skills to a career at NPS. This is a home-based Revenues & Benefits Officer position offering great rewards and a structured progression path. You can develop and grow by helping us deliver a target-beating service.
Northgate Public Services: Intelligent, Involved, Innovative
Northgate Public Services designs and manages software for the organisations at the heart of UK society: police, health, housing and local government. Our technologies connect citizens to these services, helping make lives safer, healthier, better managed and mobile. Which means that we do far more than create software. We make a difference to millions of people.
In the UK, we’re the number one provider of revenues & benefits software (processing 50% of the total housing benefit and council tax caseload). This role is based in our revenues and benefits processing service – a team of trained assessors who support our customers’ in-house teams.
Job DescriptionThe Officer role is home based and involves working flexible shifts, between 7am and 7pm.
Your day-to-day duties will feature a mix of customer contact and administrative tasks within our Revenues & Benefits service. The focus is processing revenue collections and new claims/changes related to Housing and Council Tax benefits. You will aim to meet high standards of accuracy and efficiency to help the team exceed productivity and customer satisfaction targets.
Key responsibilities include:
- Dealing directly with customers via letter, email and phone - providing excellent customer service at all times.
- Updating systems and records
- Providing update information to the wider team and sharing best practice with colleagues
- Contributing ideas to improve ways of working
- Keeping your knowledge up to date via the web, publications, briefing notes and bulletins.
This role is ideal if you already have some relevant knowledge or experience.
In terms of skills and qualifications, we are looking for:
- Good customer service and communication skills
- An understanding of Housing Benefits / Council Tax
- GCSE Maths and English at grade A-C / 9-5
- Proven problem-solving skills
- Good customer service and communication skills
- The ability to deliver consistently under pressure
- Self-motivation and a flexible approach to work
- At least a basic level of IT competence
Additional Information
Development & Progression
We will develop both your specific knowledge of revenues & benefits and your wider skillset. The aim is to cross skill you in at least one additional area: for example. Blue Badge Improvement, Heavy Goods Vehicle Levy Scheme or London Councils Appeals Service.
The career potential is fantastic, as we always aim to promote from within. The majority of current managers in the Revenues & Benefits service progressed upwards from Officer level.
Crucially, there is a structured pathway for you to follow.
Officer > Senior Officer > Team Leader > Service Manager > Senior Operational Management
There may also be opportunities to move across to different parts of the NPS business.
Benefits
We offer a competitive rewards and benefits package which includes:
• Single Private Medical Cover (with the option to select family cover at an additional cost)
• 25 days paid holiday with the option to buy/ sell 5 days
• 4 x basic salary life assurance cover
• A Group Pension Plan with fantastic employer contributions
• A selection of tax efficient flexible benefits to suit your individual needs.
Please note, you must be able to demonstrate a pre-existing right to work and travel within the EU. Documentary evidence will be required.
All offers are subject to satisfactory vetting and reference checks to include a DBS check as standard.
Northgate Public Services is an equal opportunities employer, welcoming applications from all communities.
Organisation Scoping and Process Expert Atlantic House
Aldi
Atherstone, MIDGlobal Business Coordination is an exciting department with the objective to keep Aldi competitive in a constantly evolving retail environment.
It is our job to think about how we can improve our customers lives, evolve the business, and prepare for the future on an international scale. We use state-of-the-art technology to bring about digital change that delivers real customer value; this is an opportunity for you to have a truly global impact on our business, driving innovative propositions and services to provide our customers with new and exciting ways to shop and improving the overall customer journey.
Organisation Scoping and Process Expert
We are seeking a highly motivated individual to join our dynamic team as an Organisation Scoping and Process Expert, based at our Tamworth office in the UK or in one of our ALDI South Countries.
This is a great opportunity for the successful candidates to develop themselves within the business and play a key part in shaping the future of ALDI globally. Your role will be fundamental to the development and establishment of the Customer Interaction Domain team (spanning Web, Mobile, CRM and Marketing), and will enhance ALDI’s digital presence in the retail sector.
The ideal candidate will be a strong, forward thinking professional with an approachable but assertive presence in the working environment. Proven experience within strategy creation and benefit monitoring, within a cross-functional background, would be advantageous.
You will need enthusiasm and drive, with proven experience of working to deadlines in a fast-paced environment. You will need to think on your feet, be self-reliant, and be a confident individual with a positive attitude.
The role is UK based, but occasional additional travel may be required, as per the needs of ALDI’s transformation programme, or upon request of the line manager.
Key Activities and Responsibilities:
Org Scoping:
• Consults with NBC, GBC and regarding organisation setup
• Acts as a conduit of feedback between countries and the GBC on all matters to do with People
• Creates and updates the role descriptions for each possible country-based role in the Customer Interaction Departments
• Leads workshops in the run-up to a deployment to ensure that the country is best-prepared to receive the solution
• Liaises with the Cluster Organisation to establish what skillsets are needed in-country to support the successful running of the solutions
• Reports Initiative progress to stakeholders
• Work in a committee with the other Org Scoping/Process experts to align processes and best practice globally and implement this into the countries
Process:
• Owns the creation of new processes that will link legacy systems and ways of working with the new AHEAD solutions and ways of working
• Be proactive in creation of these processes and ensure alignment with Cluster Organisation and overarching departments based internationally
• Complete a full end-to-end test of the process and ensure that all gaps in the process flow
• Create and use a system of continuous improvement or review to incorporate country and central feedback to aid in improving the processes
• Work closely with Demand Management to pass on feedback from countries
• Continuously monitor and improve processes via a data-driven approach
• Work in a committee with the other Org Scoping/Process experts to align processes and best practice globally and implement this into the countries
• Understanding of business requirements and priorities related to org scoping
• Definition of Job Descriptions and Role Descriptions for the countries
• Reporting of progress to stakeholders
• Own the end-to-end process of creation, alignment and continuous improvement of processes associated with the business-as-usual running of using AHEAD solutions
Experience required:
• Working in a company that has a global presence (physical or online)
• Project Management
• Experience of working across multiple countries (languages, time zones, cultures and expectations)
• Experience of a large-scale transformation project or Change Management experience - desirable
Other skills/qualifications/requirements:
• Understanding of global Customer Interaction strategies
• Senior stakeholder engagement
• Basic understanding of overall IT solution landscape and technical dependencies to the processes
• Good networking skills to align and collaborate with all countries, local and global departments
IT and Demand Management Expert Atlantic House
Aldi
Atherstone, MIDGlobal Business Coordination is an exciting department with the objective to keep Aldi competitive in a constantly evolving retail environment.
It is our job to think about how we can improve our customers lives, evolve the business, and prepare for the future on an international scale. We use state-of-the-art technology to bring about digital change that delivers real customer value; this is an opportunity for you to have a truly global impact on our business, driving innovative propositions and services to provide our customers with new and exciting ways to shop and improving the overall customer journey.
IT and Demand Management Expert
We are seeking a highly motivated individual to join our dynamic team as an IT and Demand Management Expert, based at our Tamworth office in the UK or in one of our ALDI South Countries.
This is a great opportunity for the successful candidates to develop themselves within the business and play a key part in shaping the future of ALDI globally. Your role will be fundamental to the development and establishment of the Customer Interaction Domain team (spanning Web, Mobile, CRM and Marketing), and will enhance ALDI’s digital presence in the retail sector.
The ideal candidate will be a strong, forward thinking professional with an approachable but assertive presence in the working environment. Proven experience within strategy creation and benefit monitoring, within a cross-functional background, would be advantageous.
You will need enthusiasm and drive, with proven experience of working to deadlines in a fast-paced environment. You will need to think on your feet, be self-reliant, and be a confident individual with a positive attitude.
The roles are based in our ALDI South countries, but occasional additional travel may be required, as per the needs of ALDI’s transformation programme, or upon request of the line manager.
Key Activities and Responsibilities:
IT:
• Be the point of contact for the Country Deployment teams with all questions relating to
• Attend regular meetings with the central teams from IT Processes and Tools
• Contribute to the adaptation and implementation of industry-standard IT processes to match how IIT and countries operate
• Provide subject matter expertise into the enterprise-wide processes and events (e.g. Release calendars, Change Advisory Boards)
• Work in a committee with the other IT/Demand Management experts to align processes and best practice globally and implement this into the countries
Demand Management:
• Create and manage the communication channels between countries and Cluster with new demands
• Attend meetings of the Product Alignment Committees
• Keep countries updated on the progress of demands as they move through the process of being developed and released
• Work in a committee with the other IT/Demand Management experts to align processes and best practice globally and implement this into the countries
• Understanding of IT requirements and priorities related to the country deployments
• Provide advice and guidance to countries on implementation of ITIL standards
• Reporting of progress to stakeholders (e.g. monthly to deployment leads that then reports to PAC and country representatives for reviews)
Experience required:
• Working in a company that has a global presence (physical or online)
• Experience of working across multiple countries (languages, time zones, cultures and expectations)
• Experience of a large-scale transformation project - desirable
• Change Management experience - desirable
• Project Management experience - desirable
Other skills/qualifications/requirements:
• Understanding of global Customer Interaction strategies
• Senior stakeholder engagement
• Comprehension of how the new AHEAD processes will link with the legacy systems and ways of working in the country
• In-depth understanding of overall IT solution landscape and technical dependencies to the processes
• Good networking skills to align and collaborate with all countries, local and global departments
• Understanding of how to work in agile team setups
• Excellent presentation & communication skills
Deployment and Cutover Expert Atlantic House
Aldi
Atherstone, MIDGlobal Business Coordination is an exciting department with the objective to keep Aldi competitive in a constantly evolving retail environment.
It is our job to think about how we can improve our customers lives, evolve the business, and prepare for the future on an international scale. We use state-of-the-art technology to bring about digital change that delivers real customer value; this is an opportunity for you to have a truly global impact on our business, driving innovative propositions and services to provide our customers with new and exciting ways to shop and improving the overall customer journey.
Deployment and Cutover Expert
We are seeking a highly motivated individual to join our dynamic team as a Deployment and Cutover Expert based at our Tamworth office in the UK or in one of our ALDI South Countries.
This is a great opportunity for the successful candidates to develop themselves within the business and play a key part in shaping the future of ALDI globally. Your role will be fundamental to the development and establishment of the Customer Interaction Domain team (spanning Web, Mobile, CRM and Marketing), and will enhance ALDI’s digital presence in the retail sector.
The ideal candidate will be a strong, forward thinking professional with an approachable but assertive presence in the working environment. Proven experience within strategy creation and benefit monitoring, within a cross-functional background, would be advantageous.
You will need enthusiasm and drive, with proven experience of working to deadlines in a fast-paced environment. You will need to think on your feet, be self-reliant, and be a confident individual with a positive attitude.
The roles are based in our ALDI South countries, but occasional additional travel may be required, as per the needs of ALDI’s transformation programme, or upon request of the line manager.
Key Activities and Responsibilities:
• Takes ownership of planning and monitoring the project schedule.
• Tracks and communicates project risks and opportunities to Leadership.
• Prepares and presents updates to Leadership on the project’s progress.
• Coordinates and drives project team meetings and recording of minutes.
• Works closely with the deployment manager to ensure the successful execution of the CI solutions to the country.
• Supporting the country business teams through the digital transformation of the Customer Interaction solutions.
• Developing strong relationships with International colleagues.
• Liaising with internal and external stakeholders from cross-functional teams to ensure governance over the project’s objectives.
• Liaising and working alongside the Central PMO team.
• Provides administrative support.
• Ensures deadlines are met.
• Work in a committee with the other Deployment/Cutover experts to align processes and best practice globally and implement this into the countries
• Understanding of business requirements and priorities related to the Initiative
• Tracking and reporting the planning, regulation, execution, monitoring and closure of the project
• Reporting risks and opportunities to Leadership
• Provide content for senior stakeholders to make decisions, based on expert recommendations
Experience required:
• Working in a company that has a global presence (physical or online)
• Project Management experience
• Experience of working across multiple countries (languages, time zones, cultures and expectations)
• Experience of a large-scale transformation project or Change Management experience is desirable
Other skills/qualifications/requirements:
• Understanding of global Customer Interaction strategies
• Senior stakeholder engagement
• Basic understanding of overall IT solution landscape and technical dependencies to the solutions being deployed
• Good networking skills to align and collaborate with all countries, local and global departments
• Understanding of how to work in agile team setups
• Excellent presentation & communication skills
• A logical and efficient work ethic with a keen attention to detail
• Ability to effectively prioritise and execute tasks while under pressure
• Confident communicator and facilitator of workshops and meetings
• A systematic, analytical approach to problem solving
.net C# developer
Workvine Limited
Hinckley, MIDA fantastic opportunity has arisen for C# Web Application Developer to join a rapidly expanding recruitment software provider based in the Midlands.
As part of our organic growth plans for the UK we require a C# Web Application Developer to assist in developing our new state of the art SaaS product.
You will play an important role within the company, working with fellow developers to work on our exciting online recruitment platform. You will be working on an n-tier platform, designing & building various applications using the very latest of technologies.
As an ideal candidate you will have experience working with the full Microsoft development stack, technologies and languages you should be proficient in include;
- Asp.Net C#
- T-SQL
- MVC
- Xml/XLST
Other desirable skills include;
- JQuery
- JavaScript
- HTML 5
- Restful web services
- 3rd party integrations
- Mobile App development
This is a varied and challenging role, with opportunities to manage greenfield projects from start to finish. It's important that you have an awareness of OOP best practices, the object factory pattern, and dependency injection.
Remote working considered, Covid safe office location.
Ideally looking for Junior to Mid-level experience.
For more details click apply!
Senior Practice nurse
National Health Service
Tamworth, MIDSenior Practice nurse
The Hollies Medical Practice
The closing date is 07 March 2021
Job overview
The Hollies Medical practice is looking for an enthusiastic and proactive senior practice nurse to join our busy team. This is an exciting development for the practice and offers the successful candidate a fantastic opportunity to join the team and use your skills to develop this new role.
The Hollies is a friendly, high achieving practice based on the edge of Tamworth town centre and provides care to over 15,500 patients.
Main duties of the job
The post holder will be an experienced nurse, who acting within their professional boundaries, will provide high quality care for the Hollies patients. The role includes delivering nursing care including smears, immunisation health reviews, wound care and minor illness.
The senior nurse will be responsible for coaching and mentoring other members of the team, which may include student nurses and nursing associates. They will also be responsible for ensuring clinical protocols and procedures are reviewed annually and carrying out relevant audits, such as infection control.
The individual will work within the NMC Code of Conduct to agreed practice standards and protocols.
Full details can be found in the job description.
About us
We are a friendly and well established practice located on the edge of Tamworth town centre.
Benefits include NHS pension, 25 days annual leave per annum, sick pay scheme and employee assistance programme.
www.holliesmedical.co.uk
Job description
Job responsibilities
Primary Duties & Areas of Responsibility
Clinical Role
To provide general and specific health screening to the practice population, in line with agreed protocols and reference to the General Practitioner, where necessary.
Make professionally autonomous decisions for which they are accountable and provide safe, evidence based patient care.
Be responsible for managing clinics and carrying out associated tasks including the following: Cytology, wound care, removal of sutures, travel vaccinations, ECGs, peak flow readings, venepuncture, management of long term conditions, ear irrigation, routine, travel and childhood immunisations, chaperoning patients who are being examined by another clinician, urine testing, dietary advice, anaphylaxis and CPR.
Make appropriate referrals to other members of the primary, community and secondary care teams.
Deliver specialist primary nurse led service, including chronic disease management (including for all areas of QOF, the requirements of the Universal offer and the standard PCN direct enhanced service).
Administer child and adult immunisations and vaccinations in accordance with national and local programmes. Be competent in anaphylaxis and resuscitation techniques. Ensuring safe storage, rotation and disposals of vaccines and drugs and that adequate stock levels are maintained
To act as or ensure there is a nurse scheduled to carry out on the day clinical activity to patients, requiring an urgent duty appointment or clinicians requiring nursing support.
Provide support and chaperoning to the doctors for minor surgery, specialist contraception and other procedures.
Promote health and well being, giving general education advice on diet, contraception, smoking chronic disease management, exercise etc
Contribute to the practice achieving its GMS contract obligations including quality, organisational and access targets. Working within the requirements of the CQC.
Where the post holder is an independent prescriber: to ensure safe, effective and appropriate medication as defined by current legislative framework.
Maintain accurate records according to NMC rules.
Ensure all data protection requirements are met when gathering, recording and storing patient data.
Liaise and maintain good working relationships with all members of the practice team.
Be flexible and provide clinical cover for sessions in extended hours and contribute towards meeting the extended access requirements.
Teaching & Mentoring Role
Promote a learning environment for patients, nurses and other health professionals.
Assist with the planning and implementation and teaching for practice staff.
To mentor Practice Nurses, pre-registration students, nursing associates and Healthcare Assistants
To undertake clinical audit and research in line with service development and evidence based practice.
Ensure that health updates, alerts, policies and relevant newsletters are accessed and acted on, where necessary.
Professional Role
Attend and contribute to relevant internal and external meetings as required including practice clinical meetings, nurse team meetings and clinical supervision meetings.
Promote evidence based practice through use of the latest research based guidelines.
Monitor the effectiveness or their own clinical practice through quality assurance strategies such as the use of peer audit and review.
Maintain professional registration.
Work within the latest NMC Code of Professional Conduct.
Work collaboratively with colleagues both internally and externally.
Demonstrate leadership.
Managerial Role
Key liaison point with the partnership and practice management.
Develop and keep protocols and procedures up to date, based on up to date guidance and regulations.
Help the practice develop in a cost effective manner, monitoring and using resources appropriately e.g. stock control of dressings, vaccinations, controlled drugs.
Participate in management meetings, taking on responsibilities and reporting back as required.
Participate in audits and inspections as required.
As part of the nursing team ensure all appropriate practice policies are fully implemented.
Promotes effective communication, relationships and team working within the practice.
Provides clinical educational advice to support development of the team and range of services provided.
Partake in clinical supervision for own development purposes and in order to develop the nursing staff.
Take lead in key areas eg infection control, sepsis to ensure practice is meeting required standards and up to date with any new guidance.
Produce a rota for the treatment room staff, ensuring that there is a provision for the required clinical activity.
Responsible for driving initiatives and developments in the treatment room.
Health and Safety
Be aware of national standards for infection controls standard and follow best practice guidelines.
Responsible for the correct and safe management of handling specimens and handling and disposing of sharps.
Keeping own work areas and patient areas clean and sterile.
Follow waste management and spillage procedures.
Demonstrate due regard for the safeguarding of children and vulnerable adults.
Any other duties which are appropriate to the role.
Person Specification
Qualifications
Essential
- Qualified to degree level - RGN level 1
- Mentorship/training qualification
Desirable
- Cytology
- Immunisations
Experience
Essential
- Experience of teaching or mentoring
- Evidence of problem solving and decision making skills.
- Experience of writing/updating policies and protocols
- Experience of working in a GP practice
Desirable
- Experience of writing/updating policies and protocols
- Evidence of leading a team
- Experience of using emis web clinical system
Personal qualities
Essential
- Good interpersonal and communication skills.
- Ability to manage time effectively
- Understands and committed to a caring approach.
- Good team player
- Adaptable to change and able to reflect and act constructively to feedback.
- Flexible to meet the needs of the practice
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
The Hollies Medical Practice
Address
Tamworth Health Centre
Upper Gungate
Tamworth
Staffs
B79 7EA
Employer's website
https://www.holliesmedical.co.uk
Back End Developer
IT Executive Group
Sutton Coldfield, MID
Back End DeveloperIT Executive have been instructed by a leading Digital Marketing agency in Sutton Coldfield to find them a WordPress Back End Developer. The role will be office based with some occasional work from home opportunities. This truly is an exciting opportunity for a WordPress Back End Developer to join a business that is organically growing and building an exceptional team to expand and deliver the best possible services to their varied client base.
We are looking for WordPress Back End Developers that are motivated, love coding and passionate about their work and want to progress their skillset and career.
The company is a market leader and has continually grown over the years. They truly look after staff, promote within, develop people, and help build careers (not just jobs). It is a privilege to partner with a company that values staff and their clients.
The WordPress Back End Developer will be part of a small technical team and you will get to work on exciting projects, big brand names, be able to explore new technologies and be given all the tools you need to carry out your role.
Some good to traits to have:
Passion
Engaging
Motivated
Problem solver
Ambitious
Proactive
Finally, enthusiastic and willingness to learn
The WordPress Back End Developer will be working closely with the team lead to make sure projects are being completed to the highest standard. This will include liaising with team members, clients and have a consultative approach on new and existing projects. The Web Developer will be building new bespoke sites, digital projects, be involved throughout all stages of the web design and development process, provide maintenance, occasional HTML email templates and additional development work when required.
Key skills required:
HTML/CSS
WordPress
PHP/OOP
JavaScript
Experience building website for SEO best practice
Git
Comfortable with Mac environment
Desired Skills:
Rest API
WooCommerce
Experience with GitHub or similar
Web Agency experience
WordPress is the main platform here and the desire to learn more advanced CMS is perfect!
It is essential that all WordPress Back End Developers have first class communication skills - both written and verbal. Candidates will be very enthusiastic and have a desire to succeed.
For the successful WordPress Back End Developer, we offer a competitive package along with excellent career opportunities.
For more information please contact Graham Feegan on graham@it-executive.com or call 01908 506 506
IT Executive Group is acting as an Employment Agency in relation to this vacancy.
Software Developer
IT Executive Group
Sutton Coldfield, MID
Software DeveloperIT Executive have been instructed by a leading Digital Marketing agency in Sutton Coldfield to find them a Software Developer. The role will be office based with some occasional work from home opportunities. This truly is an exciting opportunity for a Software Developer to join a business that is organically growing and building an exceptional team to expand and deliver the best possible services to their varied client base.
We are looking for Software Developers that are motivated, love coding and passionate about their work and want to progress their skillset and career.
The company is a market leader and has continually grown over the years. They truly look after staff, promote within, develop people, and help build careers (not just jobs). It is a privilege to partner with a company that values staff and their clients.
The Software Developer will be part of a small technical team and you will get to work on exciting projects, big brand names, be able to explore new technologies and be given all the tools you need to carry out your role.
Some good to traits to have:
Passion
Engaging
Motivated
Problem solver
Ambitious
Proactive
Finally, enthusiastic and willingness to learn
The Software Developer will be working closely with the team lead to make sure projects are being completed to the highest standard. This will include liaising with team members, clients and have a consultative approach on new and existing projects. The Web Developer will be building new bespoke sites, digital projects, be involved throughout all stages of the web design and development process, provide maintenance, occasional HTML email templates and additional development work when required.
Key skills required:
HTML/CSS
WordPress
PHP/OOP
JavaScript
Experience building website for SEO best practice
Git
Comfortable with Mac environment
Desired Skills:
Rest API
WooCommerce
Experience with GitHub or similar
Web Agency experience
WordPress is the main platform here and the desire to learn more advanced CMS is perfect!
It is essential that all Software Developers have first class communication skills - both written and verbal. Candidates will be very enthusiastic and have a desire to succeed.
For the successful Software Developer, we offer a competitive package along with excellent career opportunities.
For more information please contact Graham Feegan on graham@it-executive.com or call 01908 506 506
IT Executive Group is acting as an Employment Agency in relation to this vacancy.
User Researcher - fixed term contract
Snook
Home BasedSnook is a design studio built to make the world more human. We work with organisations to design more effective services which help people thrive. We do this with our design team, engaging with users, building digital products, training our clients, and much more.
In the past five years we’ve more than doubled in size to a team approaching 40 people, opened a new London studio, and worked with brilliant clients — from Cancer Research UK to Hackney City Council, Tesco to the Scottish Government.
Learn more about Snook’s exciting journey here.
We have big plans for the next three years and are seeking people who can join us, working with our partners and clients to design services that support people to thrive.
Below, you’ll find information on our requirements, the job responsibilities, our values, what we’re looking for, what we offer, and how to apply.
We work with organisations to design more effective services which help people thrive. We do this by engaging with users, building digital products, training our clients, and much more.
This year we’re eleven years old. In the past five years, we’ve scaled to more than double our original size when we started up in Scotland. We now have over 80 people across the UK. And we’ve worked with brilliant clients — from Cancer Research UK and Tesco to Hackney City Council and the Scottish Government.
Job DescriptionWhy you will love this role:
As a User Researcher at Snook, you will work in multidisciplinary project teams and will be responsible for ensuring our design projects are rooted in a deep understanding of users and their needs.
Your work will include participating in a range of research activities and methods, and communicating actionable insights to project teams.
Your work will require collaboration across our user-centered disciplines and go beyond the screen.
You will work in the open, communicating the user research findings within the project team and with clients.
You’ll relish working closely with our clients and partners in co-designing services and products with users.
Please note: This role requires Security Clearance and applicants will need to have been a continuous resident in the UK for the past 5 years.
QualificationsWhy you will be great in this role:
- Experience of working with design and development teams
- An basic understanding of user experience best practice across web and mobile (desirable)
- Have a working understanding of ethical and responsible research best practice and understand the importance of inclusive research
- Experience of working as part of a multidisciplinary project team
- A strong portfolio of user research projects
- Experience of supporting junior colleagues in developing user research skills
Find out more - https://wearesnook.com/jobs/user-researcher-2/
Additional Information
- Snook offer a competitive salary, 29.5 holidays per year (including public holidays), additional annual Christmas closure and a supportive maternity leave policy
- We provide an annual training budget for external opportunities from talks and conferences to more bespoke hands-on training
- We respect that people have commitments and provide flexible working hours through discussion
- We have an annual team-away retreat for us to come together as a company, taking time out to learn, reflect, and eat snacks.
- We spend a Friday together every quarter as one studio to run show and tells
- Every Monday morning, we have a team breakfast where we eat together and share our ambitions for the week ahead
- We are an equal opportunity, Disability Confident and Living Wage Foundation employer
- We have a bike to work scheme and free membership to HeadSpace the mental health app
- We support you with a Snook buddy when you join to get you started
Senior User Researcher
Snook
Home basedAbout the company
Snook are on a mission to design a world that works better for people.
We work with organisations to design more effective services which help people thrive. We do this by engaging with users, building digital products, training our clients, and much more.
This year we’re eleven years old. In the past five years, we’ve scaled to more than double our original size when we started up in Scotland. We've opened a London office and our team is approaching 40 people. And we've worked with brilliant clients — from Cancer Research UK and Tesco to Hackney City Council and the Scottish Government.
Job DescriptionSnook are seeking a Senior User Researcher to join us on a full-time basis.
- Fixed-term 6 - 12 months (with view to make permanent)
- Full time 37.5 hours
- Location: UK-Based
- Start Date: From 8th March
- Right to work in the UK
- Please note: This role may require Security Clearance and applicants will need to have been a continuous resident in the UK for the past 5 years.
- We expect all candidates to have BPSS or eligible for BPSS.
About the role
As a Senior User Researcher at Snook, you will lead and participate in multidisciplinary project teams and will be responsible for ensuring our design projects are rooted in a deep understanding of users and their needs.
Your work will include designing and delivering a range of research activities and methods, and communicating actionable insights to project teams and clients.
Your work will require collaboration across our user-centered disciplines and go beyond the screen.
You will work in the open, communicating the research findings within the project team and clients, championing the importance of user research and user needs.
You’ll relish working closely with our clients and partners in co-designing services and products with users.
You will work with the Head of User Research and the Head of Design to grow and develop our user research practice across Snook’s studios and our partners.
Requirements
We’re keen to hear from a range of applicants, not just those who have worked in the design or creative industries.
You should be able to demonstrate that you are able to meet some, or all, of the following requirements:
- Have a strong understanding of ethical and responsible research best practice.
- Design and deliver inclusive research activities, often involving at-risk and vulnerable groups.
- Work within an agile environment with multidisciplinary teams, knowing your role at each phase of development.
- train others in the delivery of user research activities.
- Communicate findings in an engaging and meaningful way to colleagues and stakeholders.
- Lead the analysis and synthesis of research data and findings.
- Work collaboratively with the wider design team, experts and clients produce clear insights that will enable project teams to make informed design decisions.
- Support the continuous improvement of services based on data and evidence gathered through user research.
- Collate and present complex research findings in a range of formats and contexts.
- Design and deliver user research participant recruitment strategies and manage and support our research ops team members with recruitment
- Identify accessibility needs of users and be confident in making adjustments for these.
- Lead on the development of policies and standards around ethical research, accessibility specifications and equalities impact assessments.
- Plan and facilitate design sprints and research sprints as both the designated user research.
- Manage your project team’s time and budget on both client and internal projects.
- Preparing and presenting to ethics review boards.
- Communicate effectively in written reports of user research findings and to senior stakeholders with evidence on a team’s design decisions
- Provide and lead the communication of evidence during Government service assessments
Qualifications
Your skills and experience
- Experience in designing and delivering inclusive user research activities.
- Experience of supporting junior colleagues in developing user research skills.
- Experience in wider research methodologies
- A background in social sciences is welcome
- Be detailed, focussed and rigorous in your practice.
- Have a natural curiosity and empathy for people.
- Experience of leading agile, multidisciplinary project teams
- A strong portfolio of complex user research projects
- Expertise in a wide range of user research techniques and methods.
- Experience of conducting usability tests at all phases of the agile service design process in person and online
- Proven experience with statistical research tools such as SAS and SPSS
- Experience of working with design and development teams
- Experience or preparing for and successfully navigating ethics review boards.
- Experience of creating comprehensive and understandable user research reports.
- An understanding of user experience best practice across web and mobile (desirable)
- Familiarity of the purpose of design systems (e.g Gov.uk prototyping kit) (desirable)
Additional Information
- Snook offer a competitive salary, 29.5 holidays per year (including public holidays), additional annual Christmas closure and a supportive maternity leave policy
- We provide an annual training budget for external opportunities from talks and conferences to more bespoke hands-on training
- We respect that people have commitments and provide flexible working hours through discussion
- We have an annual team-away retreat for us to come together as a company, taking time out to learn, reflect, and eat snacks.
- We spend a Friday together every quarter as one studio to run show and tells
- Every Monday morning, we have a team breakfast where we eat together and share our ambitions for the week ahead
- We are an equal opportunity, Disability Confident and Living Wage Foundation employer
- We have a bike to work scheme and free membership to HeadSpace the mental health app
- We support you with a Snook buddy when you join to get you started
How to apply
This is has role has a start date from 8th March, so please don't wait to submit your application. We are sifting and interviewing candidates on a weekly basis.
Please submit a CV, cover letter, your notice period and a portfolio of your work highlighting key projects. If you do not have a portfolio, we have created a simple template that you can use.
In your covering letter, please tell us a little bit about yourself, why you want to work at Snook and what sort of design problems you’d be interested in tackling with us.
Due to the current Covid-19 epidemic, we anticipate that all interviews will be conducted remotely. We will offer interviews at times that suit you, so if you have children, caring duties, or other circumstances affecting your availability for an interview, we’re happy to offer convenient times outside of work hours.
Posted
3 days ago
Description
Bring your admin and customer service skills to a career at NPS. This is a home-based Revenues & Benefits Officer position offering great rewards and a structured progression path. You can develop and grow by helping us deliver a target-beating service.
Northgate Public Services: Intelligent, Involved, Innovative
Northgate Public Services designs and manages software for the organisations at the heart of UK society: police, health, housing and local government. Our technologies connect citizens to these services, helping make lives safer, healthier, better managed and mobile. Which means that we do far more than create software. We make a difference to millions of people.
In the UK, we’re the number one provider of revenues & benefits software (processing 50% of the total housing benefit and council tax caseload). This role is based in our revenues and benefits processing service – a team of trained assessors who support our customers’ in-house teams.
Job DescriptionThe Officer role is home based and involves working flexible shifts, between 7am and 7pm.
Your day-to-day duties will feature a mix of customer contact and administrative tasks within our Revenues & Benefits service. The focus is processing revenue collections and new claims/changes related to Housing and Council Tax benefits. You will aim to meet high standards of accuracy and efficiency to help the team exceed productivity and customer satisfaction targets.
Key responsibilities include:
- Dealing directly with customers via letter, email and phone - providing excellent customer service at all times.
- Updating systems and records
- Providing update information to the wider team and sharing best practice with colleagues
- Contributing ideas to improve ways of working
- Keeping your knowledge up to date via the web, publications, briefing notes and bulletins.
This role is ideal if you already have some relevant knowledge or experience.
In terms of skills and qualifications, we are looking for:
- Good customer service and communication skills
- An understanding of Housing Benefits / Council Tax
- GCSE Maths and English at grade A-C / 9-5
- Proven problem-solving skills
- Good customer service and communication skills
- The ability to deliver consistently under pressure
- Self-motivation and a flexible approach to work
- At least a basic level of IT competence
Additional Information
Development & Progression
We will develop both your specific knowledge of revenues & benefits and your wider skillset. The aim is to cross skill you in at least one additional area: for example. Blue Badge Improvement, Heavy Goods Vehicle Levy Scheme or London Councils Appeals Service.
The career potential is fantastic, as we always aim to promote from within. The majority of current managers in the Revenues & Benefits service progressed upwards from Officer level.
Crucially, there is a structured pathway for you to follow.
Officer > Senior Officer > Team Leader > Service Manager > Senior Operational Management
There may also be opportunities to move across to different parts of the NPS business.
Benefits
We offer a competitive rewards and benefits package which includes:
• Single Private Medical Cover (with the option to select family cover at an additional cost)
• 25 days paid holiday with the option to buy/ sell 5 days
• 4 x basic salary life assurance cover
• A Group Pension Plan with fantastic employer contributions
• A selection of tax efficient flexible benefits to suit your individual needs.
Please note, you must be able to demonstrate a pre-existing right to work and travel within the EU. Documentary evidence will be required.
All offers are subject to satisfactory vetting and reference checks to include a DBS check as standard.
Northgate Public Services is an equal opportunities employer, welcoming applications from all communities.