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Head of Service Design

CAPITA

Today
Today
Shape our future as Head of Service Design
We are looking for an experienced Service Designer ready to lead our Service Design specialism, proposing, guiding and delivering service design programmes for our clients. You’ll be responsible for managing the growth of the team and the quality of their output, as well as your own output as you balance project and team commitments. You’re first role will be supporting the delivery one of our strategic transformation projects; delivering enhanced, streamlined and consolidated training services for the Royal Navy.
On that project, as Service Design Lead, you'll have oversight of numerous projects at once, providing guidance and pushing all your teams to produce work of exceptional quality. You'll be ambitious and passionate about design's role in service development, ensuring that humans are at the heart of the design and development process by shaping the approach, tools and processes need to deliver superior outcomes for the program.
We’re looking for someone that has a proven track record in delivering complex and challenging technology solutions and service and who is confident in owning the ‘design approach’ and the relationship with important client stakeholders.
This project is of strategic importance to both Capita and the UK government. Further information about the project can be viewed on the Capita website: https://www.capita.com/news/capita-selected-as-winning-bidder-royal-navy-training-contract

Job title:

Head of Service Design

Job Description:

We’re supporting our clients as they adapt to a new world in the wake of COVID-19. We’re now recruiting for roles which will help our clients to deliver vital services and to resume business wherever possible.

What you’ll be doing:

**This role is home based but there is a requirement to be on site in Portsmouth for 3 days per week for the duration of the project**.

  • Taking a leading role in the delivery of projects, guiding teams in the assessment and redesign of systems and services, and ensuring they take a holistic human-centred approach
  • Advocating best in class service design methods and tools, coaching other team members in how to apply them correctly.
  • Where required, designing and leading research activities, evaluating existing products, services and systems or generating insights and ideas for new ones
  • Working with clients and members of the wider Capita organisation to understand their needs, communicating how our team can help them, and developing proposals to help them realise their ambitions.
  • Over time, line managing experienced members of the service design team as well as taking a leading role in the selling and profitable delivery of projects
  • Taking a leading role in the culture and growth of the wider Capita Consulting XD capability and Service Design specialism within
  • Supervising all service design work within our capability, ensuring the complete delivery of initiatives, identifying, suggesting and championing best practices, and driving the future direction of the specialism.
  • And on projects:
    • delivering of high-quality design assets that articulate customer insights, journeys and experiences (e.g. service blueprints, prototypes)
    • providing evidence-based recommendations to your teammates and our clients, turning insights into opportunities for service innovation or improvement
    • building simple prototypes to demonstrate your thinking and then working with specialists to develop these further
    • facilitating workshops with stakeholders, users and technical teams to discover and define service visions
    • presenting findings and managing relationships with senior stakeholders and internal teams, while supporting the development of junior team members.
    • Setting the direction of, and leading service design programmes, ensuring the quality of design delivery across highly complex programmes
    • Helping to deliver best-in-class services that blend digital, physical and human interactions across multiple touch points, bringing together user needs, client ambitions and technical realities.

What we’re looking for:

  • Significant experience in an experience design and/or service design role, with a design thinking / human-centred design background
  • A specialist in human-centred design practices, with a focus on accessibility, systems thinking and a broad understanding of all aspects of experience design e.g. service design, ux design, ui design, content design, and user research)
  • Great leadership skills, with a talent for leading multiple teams and for coaching other designers
  • A portfolio demonstrating a strong research background, in designing and coordinating large scale complex research activities inclusive of service mapping, the end-to-end customer journey, processes and systems, and the impact on customer experience (you will be asked to provide a copy of this at interview stage)
  • Experience working with Agile delivery methodologies
  • Strong user focus with the ability to collaborate with wider teams
  • Experience working in agile project teams and as part of multi-stream change programmes.
  • Proven experience leading project teams and coaching / managing junior team members
  • Self-motivated and enthusiastic - ability to work to tight deadlines, balance competing commitments and work to tight deadlines
  • Strong commercial awareness with experience writing design proposals and feeding into proposals for larger transformation programmes
  • You will ideally have experience with Government Digital Service (GDS) frameworks and preferably have completed GDS assessments.
  • Knowledge of Web Content Accessibility Guidelines (WCAG) would be beneficial
  • Experience in a consulting organisation is advantageous

Security


Due to the nature of this position, we require you to either hold or be eligible to achieve SC and or DV clearance. As a result, you should be a British Citizen and have resided in the UK for the last 5 years for SC and 10 years for DV.  We will provide assistance with helping you to obtain clearance if you do not already hold it.

What’s in it for you?

  • A competitive basic salary and benefits
  • Private Healthcare
  • 25 days holiday (rising to 27) with the opportunity to buy extra leave
  • Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave…and plenty more
  • Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
  • The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
  • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
  • You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

About Capita Consulting

Capita Plc are the largest UK management, services, engineering and consultancy employing more than 55,000 staff aligned to providing services to the finance and critical infrastructure sectors and heavily aligned to all levels of government supporting key functions across the UK.

Our breadth of skills, services and reach makes us the UK's top player in delivering management, engineering and development consultancy solutions for our customers.

Capita Consulting is a new division created in December 2019 to take a new approach to the market bringing our earned experience from industry and the broad knowledge across the group to provide advice, guidance and our combined expertise to guide and develop unique offerings and solutions to our wide range of existing clients and to develop new streams of revenue.

What we hope you’ll do next:

Looking to discover more? Choose ‘Apply now’ to fill out our short application and send us your CV. Any questions before taking the next step? You can contact alison.cunningham@capita.com for support.

All interviews, assessments and background checks will continue to take place online, to completely remove the need for face-to-face contact. All Capita colleagues who can work from home should do so; and where it is not possible for colleagues to work remotely, we have taken important steps to protect those working from Capita’s offices. Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19. The welfare of our people is of paramount importance to us, and we’re doing everything we can to keep our colleagues and customers safe during this time.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

Location:

Home-Based - GBR

,

United Kingdom

Time Type:

Full time

Contract Type:

Permanent
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Front End Engineer

Recruitment Genius Ltd

Edinburgh, Scotland
4 days ago
Edinburgh, Scotland
£27k - £45k Per Year
4 days ago
£27k - £45k Per Year
This company is looking for a Front End Engineer to join its rapidly expanding engineering team. You will be part of a scaling business that is working on new products and features while solving existing technical challenges. In this role, you will be asked to solve problems, rather than handed tasks to do. This is an excellent opportunity to work in a high-growth environment for a privately-owned company that is taking its market sector by storm.
The company is a leading supplier of cloud-based software solutions to the logistics, construction & field service industries. Its mobile app is linked to a rich web application that provides big business benefits & massive efficiency improvements to a rapidly growing list of companies.
The company offices are located in the west of Edinburgh, although everyone is currently working from home until restrictions are lifted. Flexible working is available as standard, allowing employees to work either from home or the office. They recognise that people are their most valuable asset.
What you will be doing
- Crafting robust & scalable front-end interfaces using Vue.js
- Planning & implementing tests to maintain frontend integrity
- Enhancing existing code to bring it in line with modern standards
- Identifying & implementing new front end technologies
- Applying industry best practice to the code base
What the company is looking for
- The drive to continuously improve your technical & interpersonal skills
- The confidence to inspire innovation
- Relevant commercial experience of modern JavaScript (ES6+) & frontend frameworks (Vue.js, React etc)
- Experience writing appropriate tests using tools such as Jest
- A portfolio that can demonstrate your front end skills
Preferred skills
- Relevant commercial front end experience
- Previous experience of working as part of an agile SCRUM based development team
- Confidence to share your knowledge and skills with other team members
- Experience using shared GIT repositories
- Experience of TypeScript, Babel, Webpack, Node.js
What you get in return
- Salary: £27,000 to £45,000 depending on experience
- 30 days holiday a year
- Opportunity to buy 5 extra holidays
- High spec workstation, multiple monitors and your choice of operating system
- A commitment to your development through an individual training budget
- A flexible employer - working from home and flexible hours considered
- A great working environment - complimentary fruit, drinks, ice cream and snacks in the office
- Company social events including monthly board/online games nights
- Office with strong transport links and dedicated free parking
- The opportunity to see your designs fixing problems in the real world
- Life assurance scheme which includes remote GP appointments, mental health support, physiotherapy and employee assistance
- Bike to work scheme
- Pension plan
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Software Developer ( PHP / Laravel )

Cathcart Associates

Glasgow, Scotland
5 days ago
Glasgow, Scotland
£30k - £50k Per Year
5 days ago
£30k - £50k Per Year

Skilled PHP Developer (ideally with Laravel experience) is wanted for a world-class Digital Company in Glasgow - opportunity for 100%remote too. They work with a modern tech stack, world renowned brands and have a busy pipeline of projects.
They're well-established (they've been going for a decade) and have a very loyal customer base; more than 50% of their current clients have been with them for over five years - a real testament to the quality of their work.
You'll be joining a small development team (circa 5+) and work in a product focused environment, the work will mainly consist of developing large-scale platforms for blue-chip companies. You'll have a project of your own that you'll be responsible for from the initial spec all the way through to deployment, and you'll also get involved in some group projects too. It's a really busy and technically demanding environment.
The company place a big focus on doing Software Development correctly and are looking for individuals that embody best practices. Additionally, they are always striving to keep up to date with the latest tech and methodologies - a similar mindset would be handy.
Equally as important to technical skills is your communications skills, as you'll be in regular contact with stakeholders so it's imperative you feel comfortable delivering / presenting / explaining your technical decisions and finished product to other like-minded technologists and of course non-techies.

You should ideally have;
** Several years of programming experience with PHP & MySQL
** Experience with at least one PHP Framework (bonus points for Laravel)
** Working knowledge of front-end tools (HTML, CSS & JavaScript)
Experience with the following is highly desirable;
** AWS
** DevOps tools (Docker, Kubernetes, Git)
** Modern JavaScript Libraries (ReactJS, Angular or VueJS).
This opportunity would suit a Developer looking for a more hands on role, where they are keen to stick with projects throughout their entire lifecycle and contribute to code that's actively published.
The company are based in central Glasgow but are also offering the opportunity for fully remote working even after everything returns to normal. Salary on offer for this role is anywhere from £30k to £50k (dependent on experience and ability) + benefits.
If you're interested in this role and feel you tick most of the boxes, please apply / or give Douglas at Cathcart Associates a call.
Software Developer / Web Developer / PHP Developer / Full Stack Developer / Software Engineer / PHP / OOP / PHP5-7 / Laravel / Symfony / Zend / AWS / ReactJS / Angular / VueJS
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Head of Service Design

CAPITA

Today
Today
Shape our future as Head of Service Design
We are looking for an experienced Service Designer ready to lead our Service Design specialism, proposing, guiding and delivering service design programmes for our clients. You’ll be responsible for managing the growth of the team and the quality of their output, as well as your own output as you balance project and team commitments. You’re first role will be supporting the delivery one of our strategic transformation projects; delivering enhanced, streamlined and consolidated training services for the Royal Navy.
On that project, as Service Design Lead, you'll have oversight of numerous projects at once, providing guidance and pushing all your teams to produce work of exceptional quality. You'll be ambitious and passionate about design's role in service development, ensuring that humans are at the heart of the design and development process by shaping the approach, tools and processes need to deliver superior outcomes for the program.
We’re looking for someone that has a proven track record in delivering complex and challenging technology solutions and service and who is confident in owning the ‘design approach’ and the relationship with important client stakeholders.
This project is of strategic importance to both Capita and the UK government. Further information about the project can be viewed on the Capita website: https://www.capita.com/news/capita-selected-as-winning-bidder-royal-navy-training-contract

Job title:

Head of Service Design

Job Description:

We’re supporting our clients as they adapt to a new world in the wake of COVID-19. We’re now recruiting for roles which will help our clients to deliver vital services and to resume business wherever possible.

What you’ll be doing:

**This role is home based but there is a requirement to be on site in Portsmouth for 3 days per week for the duration of the project**.

  • Taking a leading role in the delivery of projects, guiding teams in the assessment and redesign of systems and services, and ensuring they take a holistic human-centred approach
  • Advocating best in class service design methods and tools, coaching other team members in how to apply them correctly.
  • Where required, designing and leading research activities, evaluating existing products, services and systems or generating insights and ideas for new ones
  • Working with clients and members of the wider Capita organisation to understand their needs, communicating how our team can help them, and developing proposals to help them realise their ambitions.
  • Over time, line managing experienced members of the service design team as well as taking a leading role in the selling and profitable delivery of projects
  • Taking a leading role in the culture and growth of the wider Capita Consulting XD capability and Service Design specialism within
  • Supervising all service design work within our capability, ensuring the complete delivery of initiatives, identifying, suggesting and championing best practices, and driving the future direction of the specialism.
  • And on projects:
    • delivering of high-quality design assets that articulate customer insights, journeys and experiences (e.g. service blueprints, prototypes)
    • providing evidence-based recommendations to your teammates and our clients, turning insights into opportunities for service innovation or improvement
    • building simple prototypes to demonstrate your thinking and then working with specialists to develop these further
    • facilitating workshops with stakeholders, users and technical teams to discover and define service visions
    • presenting findings and managing relationships with senior stakeholders and internal teams, while supporting the development of junior team members.
    • Setting the direction of, and leading service design programmes, ensuring the quality of design delivery across highly complex programmes
    • Helping to deliver best-in-class services that blend digital, physical and human interactions across multiple touch points, bringing together user needs, client ambitions and technical realities.

What we’re looking for:

  • Significant experience in an experience design and/or service design role, with a design thinking / human-centred design background
  • A specialist in human-centred design practices, with a focus on accessibility, systems thinking and a broad understanding of all aspects of experience design e.g. service design, ux design, ui design, content design, and user research)
  • Great leadership skills, with a talent for leading multiple teams and for coaching other designers
  • A portfolio demonstrating a strong research background, in designing and coordinating large scale complex research activities inclusive of service mapping, the end-to-end customer journey, processes and systems, and the impact on customer experience (you will be asked to provide a copy of this at interview stage)
  • Experience working with Agile delivery methodologies
  • Strong user focus with the ability to collaborate with wider teams
  • Experience working in agile project teams and as part of multi-stream change programmes.
  • Proven experience leading project teams and coaching / managing junior team members
  • Self-motivated and enthusiastic - ability to work to tight deadlines, balance competing commitments and work to tight deadlines
  • Strong commercial awareness with experience writing design proposals and feeding into proposals for larger transformation programmes
  • You will ideally have experience with Government Digital Service (GDS) frameworks and preferably have completed GDS assessments.
  • Knowledge of Web Content Accessibility Guidelines (WCAG) would be beneficial
  • Experience in a consulting organisation is advantageous

Security


Due to the nature of this position, we require you to either hold or be eligible to achieve SC and or DV clearance. As a result, you should be a British Citizen and have resided in the UK for the last 5 years for SC and 10 years for DV.  We will provide assistance with helping you to obtain clearance if you do not already hold it.

What’s in it for you?

  • A competitive basic salary and benefits
  • Private Healthcare
  • 25 days holiday (rising to 27) with the opportunity to buy extra leave
  • Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave…and plenty more
  • Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
  • The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
  • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
  • You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

About Capita Consulting

Capita Plc are the largest UK management, services, engineering and consultancy employing more than 55,000 staff aligned to providing services to the finance and critical infrastructure sectors and heavily aligned to all levels of government supporting key functions across the UK.

Our breadth of skills, services and reach makes us the UK's top player in delivering management, engineering and development consultancy solutions for our customers.

Capita Consulting is a new division created in December 2019 to take a new approach to the market bringing our earned experience from industry and the broad knowledge across the group to provide advice, guidance and our combined expertise to guide and develop unique offerings and solutions to our wide range of existing clients and to develop new streams of revenue.

What we hope you’ll do next:

Looking to discover more? Choose ‘Apply now’ to fill out our short application and send us your CV. Any questions before taking the next step? You can contact alison.cunningham@capita.com for support.

All interviews, assessments and background checks will continue to take place online, to completely remove the need for face-to-face contact. All Capita colleagues who can work from home should do so; and where it is not possible for colleagues to work remotely, we have taken important steps to protect those working from Capita’s offices. Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19. The welfare of our people is of paramount importance to us, and we’re doing everything we can to keep our colleagues and customers safe during this time.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

Location:

Home-Based - GBR

,

United Kingdom

Time Type:

Full time

Contract Type:

Permanent
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VP Marketing EMEA

Lioncrest Consulting Ltd

4 days ago
£120k - £150k Per Year
4 days ago
£120k - £150k Per Year
To manage all central marketing activities and collateral linked with brand, application & segment proposition, product launches, digital & online marketing and PR. The role needs to work closely with the central Product Management group and the EMEA Country teams to enhance the product offering and effectively communicate the value proposition through marketing outreach and supporting collateral to both internal and external stakeholders.
Marketing
• Identify and drive the required change to accelerate business success through a collaborative marketing approach and digital enablement.
• Formulate and implement digital infrastructure development and maintenance including website and the Ecommerce platform.
• Lead the social media strategy for the EMEA business including content creation and lead generation to create impactful digital influence.
• Develop and implement the Search Engine Optimization plan for the business to increase traffic on the website and to set the foundation for the Ecommerce platform.
• Establish required interface with any existing web or other digital platforms locally used by the countries.
• Optimizes business value (revenue) through digital insights, analytics, reporting, online platforms, and operations.
• Work with and manage external agencies where required for creative marketing activities and digital services.
• Through frequent meetings with the regional sales and marketing teams, and desk research and analysis, develop a deep understanding of segment dynamics, segment needs and competitor offerings/strategies, to develop a market leading segment proposition for brands.
• Create the segment strategy to enable the business to focus and deliver ongoing competitiveness and profitable growth in line with relevant brand guidelines and product line plans.
• Identify and implement marketing tools and campaigns specific to target segments to maximize sales, margin and enhance brand positioning.
• Work closely with Product Management, Project Management and EMEA countries to support internal and external product launches.
• Supervise all marketing collateral and assets including but not limited to selling sheets, packaging & artwork, brochures, catalogues, product and application images, branded stationary, POS and merchandising material, product presentations, brand & segment presentations, and corporate presentation.
• Develop and implement the ‘go-to-market’ strategy for new product launches together with the Product Management and coordinate with relevant functions including countries marketing teams.
• Meeting with internal & external stakeholders to discuss market trends and requirements and reflecting the ‘voice of customer’ through the marketing collateral.
• Working closely with regional sales & marketing organizations in helping them to implement their local sales & marketing strategy.
• Gathering, analysing, and sharing meaningful and insightful market intelligence on competitor activity, market trends and customer requirements.
• Working closely with Product Line Managers in the preparation of new product briefs, value proposition and commercial input.
E-commerce
• Be part of the working group to design and develop the website ensuring a platform that is suitable for E-Commerce
• Understand and drive a European harmonized approach to Pure online platforms like Amazon, Ebay and more localized market relevant platforms
• Monitor web analytics and internal data sources
• Design and Execute robust roadmaps surrounding approach to the different channels
• Incorporate Best Practices and Budget Effectively
• Work closely with web development and technical teams
• Prepare reports and analyse conversion numbers
• Develop SEO/PPC Strategy/Marketing Plans
• Develop Schedules and Timescales
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Website Designer (Freelance)

CNM

3 days ago
3 days ago
CNM, The College of Naturopathic Medicine is the UK and Ireland’s no. 1 training provider in natural therapies and is now seeking an experienced web designer to work in a freelance basis with our growing marketing team. Working with the head of Marketing, you will be responsible for producing new and dynamic websites tailored to audiences on an international scale.
The role:
As a Web Designer, you’ll be responsible for the overall design, layout and coding of our websites. It’s a part-creative, part technical role and you’ll be heavily involved with both the technical and graphical aspects of the websites.
How the site works and how it looks – and making sure it performs its functions well is what you are employed for. As such you’ll be closely involved with the maintenance and updates of existing sites you have designed. You will develop websites, either from scratch or by adapting existing sites and graphics to meet business requirements.
Knowledge required:
  • An expert in WordPress, CMS and user-oriented design
  • Having a detailed understanding of SEO best practices, to be able to produce optimised pages which are fast to load and mobile responsive
  • Fluency in CSS, HTML and jQuery

The ideal candidate:
  • Must be creative and proactive
  • Has great design skills and attention to detail
  • Must be able to work independently and as part of a team
Previous experience creating websites is a must.
Ideally, the person will have an interest in natural health, naturopathy, nutrition or related fields.
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Senior Analyst Relations and Reputation Manager

Siteimprove

7 days ago
7 days ago

Open to Remote Candidates in the US and UK
As the Senior Analyst Relations (AR) and Reputation Manager, you will be involved in establishing the company’s earned media approach. This is an exciting opportunity for someone who is capable of building and scaling a new function in Siteimprove’s marketing department, reporting to the Director of Product Marketing.

The role requires an outstanding communicator who can represent Siteimprove externally with multiple thought leaders, while managing stakeholder relationships internally. The right candidate will be a strategic thinker, strong project manager, expert relationship builder, and obsessed with sourcing and sharing compelling stories through peer-review sites and other communications channels.

This role will be remote, preferably based in Northern America or the UK.

What You Will Be Doing

 

Analyst & influencer relations

  • Build and maintain relationships with key analysts at Forrester, Gartner, and boutique analyst firms. Establish processes for ongoing communication and education of industry analysts
  • Project manage analyst research deadlines and deliverables, including but not limited to: survey submissions, customer reference requests, briefing and demo scheduling, etc.
  • Develop and maintain Siteimprove’s analyst engagement plan and monitor analyst research calendars for coverage potential
  • Coordinate analyst opportunities (e.g. enquiries, briefings) with company spokespeople and ensure high quality supporting materials for analysts
  • Work with analyst firms to help complete paid/unpaid research reports and whitepapers
  • Secure analyst quotes for press releases and strategic communications
  • Identify industry thought leaders and create collaboration opportunities with the goal of extending Siteimprove’s reach and increasing influencers’ exposure to our audience
  • Work with the wider marketing team to bring analysts insights and influencers into our activation and thought leadership efforts

 

Reputation management

  • Ramp up reputation marketing efforts to drive customers to complete product reviews on crowd-sourced review sites such as Gartner Peer Insights, G2 Crowd, TrustRadius, and Capterra
  • Increase the number of positive reviews and evaluation placements 
  • Maintain the profile of peer-review sites to ensure they accurately reflect Siteimprove's brand and messaging 
  • Develop and track measurement criteria for determining the success of AR and reputation management programs.

 

What We Require of You

  • Bachelor’s degree in marketing, communications, computer and information sciences, or related field, or any equivalent combination of experience and training that provides the required knowledge, skills and abilities
  • 5+ years of relevant experience

 

What We'll Love About You

 

  • Positive, can-do attitude
  • Experience running an analyst relations program, ideally in a B2B software organization
  • A relationship builder with impeccable communication skills
  • Track record in working with and influencing industry thought leaders
  • Ability to work across teams and departments to bring relevant stakeholders together for briefings and enquiries
  • Ability to process information and filter out essential insights for executive summaries
  • Ability to create plans and structures to scale Siteimprove’s AR and reputation programs
  • Some travel will be required

 

What You'll Love About Us

 

Siteimprove is a people-centric software company that was founded in 2003 in Copenhagen, Denmark, and has since expanded around the world. In addition to our Minneapolis office and corporate headquarters in Copenhagen, we have offices in London, Berlin, Vienna, Amsterdam, Oslo, Sydney and Toronto. With more than 500 employees working in 14 markets, we pride ourselves on having a truly global, yet truly local approach.

 

Siteimprove is driven by the desire to simplify website management and make the internet a better place. In fact, our company mission is to make the web better for all. We’ve helped more than 7,000 organizations transform the way they manage their websites, making the web more inclusive in the process.


We also offer amazing perks!

 

  • Great and Inspiring Company Culture.  We are passionate, innovative and people-centric.  Consistently named as a best place to work across the globe.
  • Rest and Relaxation.  3+ weeks paid time off, 10 paid holidays.
  • Healthy and Stay Fit Benefits. We are happy to provide a free onsite fitness facility.  Medical with HSA option, dental, vision and discounts to a variety of healthy lifestyle providers are offered.
  • Prepare for the Future. 401(k) with a company match to provide a better future in your retirement years.
  • Amazing Kitchen Staff.  Our head chef and his kitchen staff cook delicious lunch for us every day at an unbelievably low cost!  In addition, we offer free fresh fruit, free espresso and coffee, free soda and sparkling water and the famous Donut Fridays.
  • Development Opportunities. We are growing which in turn provides opportunities to grow both personally and professionally.
  • Corporate Social Responsibility.   We offer quarterly community involvement events and monthly morale boosting activities to be a good corporate citizen.  We are very proud to be a socially responsible company, internally and externally. Learn more about our https://siteimprove.com/en/company/csr/

 

How To Apply

 

Click on the APPLY NOW button to submit your application.

 

Equal Opportunity Employer – Minorities, Women, Disabled & Veterans Encouraged to Apply.  “EEO is the Law” poster can be found at:   https://www1.eeoc.gov/employers/poster.cfm.


Siteimprove is a global corporation and has developed data practices designed to assure your personally-identifiable information is appropriately protected. Please note that personal information may be transferred, accessed and stored globally as necessary for the uses and disclosures stated in accordance with our Privacy Policy at Siteimprove.com/privacy.

 

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Internal Communications Specialist

Grass Valley

30 days ago
30 days ago

​With our award-winning technology and trusted expertise, Grass Valley enables and empowers creators, broadcasters and media organizations to produce brilliant content that captivates audiences and connects people through the magic of media.

As the industry’s R&D powerhouse, we offer the widest and deepest range of best-in-class solutions in the industry. We are the trusted partner to many of the biggest and most creative names in the media and entertainment business as we help our customers to build successful media businesses and navigate the rapidly shifting mediascape.

Why Join Grass Valley?

As the world continues to evolve, Grass Valley is also transforming: Creating innovative breakthrough solutions to serve customers’ changing needs and realities. We are proud that for over 60 years, our innovations have enabled content creators, broadcasters and media organizations to produce rich, compelling content that brings the viewer even closer to the action; more engaged with the story and more connected to others.

Our people are creative, knowledgeable, passionate and dedicated, working together to deliver high quality solutions and services to customers all over the world. We are looking for our future ambassadors, technologists, thought leaders and innovators to continue this beautiful journey with us. This is your opportunity, join us!

For further information, please visit www.grassvalley.com.

The Opportunity

Are you both an excellent narrator/storyteller and an outstanding project manager? Do you enjoy writing and delivering content for different internal audiences? Are you able to quickly understand a complex situation and coordinate multiple projects with ease? Would you like to work in a dynamic environment for a leading-edge, global company?

Under the direction of Chief Human Resources Officer, the Internal Communications Specialist leads the development, delivery and evaluation of internal communications strategies, materials, campaigns and projects in support of employee engagement in our organizational community and connection to our strategic direction. This position develops and maintains collaborative partnerships within the organization, effectively connecting with employees through the planning, implementation and measurement of strategic communications and engagement initiatives.

The Specialist, Internal Communications, will provide critical internal communications support to build and advance Grass Valley’s strategic priorities through its ongoing transformation, through the development, execution and measurement of effective communications. This individual will support the communication of various business initiatives to inform and engage a global workforce, while building solid working relationships with internal stakeholders.

Your Role

  • Drafting, revising, editing, and distributing a variety of communication tools intended for various internal audiences;
  • Writing, managing and delivering internal communication plans, tools and collateral to build awareness and drive engagement, including intranet stories, digital signage, memos, key messages, Q&As;
  • Managing the company intranet;
  • Coordinating cross-functional internal communications/change management projects;
  • Partnering with cross-functional teams, at all levels of leadership, to align and advise on communication strategies by determining the best timing and channel of communication to drive or support the business;
  • Support the production of communications by reviewing content;
  • Develop and manage timelines for our internal communications platform and a variety of initiatives;
  • Work with translators to translate corporate communications into appropriate languages;
  • Work with the marketing team to deliver compelling, visual communications, when necessary;
  • Research internal communication best practices and support development of internal communication strategies;
  • Respond with urgency (when applicable) to business needs and changes;
  • Lead event planning, logistics, promotion and on-site execution of virtual and face-to-face internal communications forums (Town Halls, Leadership Meetings, special employee communications activities.)

What you Have to Offer

Education:

Bachelor's degree in Communications, Journalism or any related field

Experience:

Minimum of three (3) years of relevant internal communications or corporate communications experience which includes exposure to company culture transformation initiatives

Knowledge/Skills/Abilities:

  • Excellent verbal and written communications skills, both in French and in English
  • Demonstrated superior organizational, time management and project management skills
  • Demonstrated experience in developing and implementing successful internal communications plans and communications across the full range of channels including:print, digital and face-to-face;
  • Multi-tasking generalist, who is autonomous, flexible and efficient
  • Ability to exercise discretion, good judgment and strong diplomacy skills
  • Proven experience in managing multiple communications initiatives from beginning to end
  • Self-starter with ability to work independently and adapt to a fast-paced environment with quickly changing priorities and tight deadlines
  • Strong team player with proven ability to build relationships and foster collaboration across functional areas and keep key stakeholders informed
  • Strong people skills and ability to work with all levels of leadership, in a global environment
  • Outstanding organization skills; detail-oriented with an ability to manage and prioritize competing assignments
  • High sense of responsibility and accountability
  • Ability to exercise good judgment, tact, and diplomacy
  • Ability to execute and manage deliverables in a complex environment
  • Excellent computer and web publishing skills including PowerPoint, Excel and Word

Working Conditions

Temporary Position for a duration of twelve (12) months for a maternity leave replacement

  • Grass Valley offers competitive compensation packages in an energizing and supportive work environment.
  • This job description is intended to describe the general nature and level of work involved for this job.  It is not an exhaustive list of all responsibilities, duties and skills required of this job.
  • Grass Valley is an equal opportunity employer and makes employment decisions without regard to gender, marital status, race, religion, colour, age, disability, sexual orientation or protected veteran status.

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Senior Digital Marketing Executive - 12 month contract

Allianz Global Assistance

30+ days ago
30+ days ago
Who are We

Allianz Partners is the world’s leading B2B2C specialist and expert in the creation and delivery of unique solutions that combine service, insurance and technology to provide worldwide protection and care. We specialise in assistance, international health & life, automotive and travel insurance. Our solutions are available to our business partners, and in some cases, are integrated into their own customer offers. They are also available via direct channels under our Allianz Assistance brand.  Allianz Partners is part of the Allianz Group, one of the world’s largest insurers and leading financial services companies.

TheSenior Digital Marketing Executive – B2B2C (Maternity Cover) sits within the Marketing Department and reports to the Digital Marketing Manager, (responsible for digital marketing and data strategy across all lines of business.) However, the nature of the role is cross functional and will work with Operations, Underwriting, Data, and Finance, alongside the wider Marketing and Sales teams.

What we expect of you

This is an exciting opportunity to become part of our growing Marketing team, and further develop the organisation’s commercial and digital marketing expertise.

With a growing digital demand in the market, the Senior Digital Marketing Executive – B2B2C will be a key conduit between our sales teams, clients and the rest of the marketing function.

You will work cross functionally across the all business teams to ensure the we are always working to towards the same goals for our clients’.

Hours

Monday to Friday: 09:00 to 17:00 (35 hours per week). However, due to the nature of this role hours may vary in line with business needs.

This role will have several main objectives laddering down into core responsibilities.

Ensure that we are best placed to become the preferred premium partner for our clients

  • Deliver branding consistency across the customer journey.
  • Be the conduit between sales and marketing, ensuring clients’ needs are met by the wider marketing team.
  • Live the clients’ brand and be their internal brand evangelist.

Lead on targeted customer acquisition with our clients and be the experts in the room

  • Grow our clients’ business through targeted use of our acquisition channels.
  • Ensure our clients’ websites remain technically sound from an SEO perspective
  • Lead the content overhaul and expansion on our clients’ websites.

Project lead for digital transformation of our clients’ platforms

  • Successfully migrate our clients’ websites to a new CMS.
  • Improve conversion rate of our clients’ websites through bookflow enhancements
  • Lead the redesign of our clients’ sites to be fully mobile first
  • Develop a personalisation plan for our clients’ websites

Own our clients customer journey and ensure we make it easy for customers to stay with us and our client

  • To ensure our direct communications (email, text & letters), on behalf of our clients, are proactive, useful and relevant.
  • Own the customer journey and use it to drive business change.

You will also be responsible for the following;

Health & Safety

To ensure that your work area is kept safe and tidy at all times.

To abide by the Health & Safety Work Act 1974.

To notify the Company Health & Safety officer or the Managing Director of any Health & Safety issues which may cause harm to fellow employees.

Key Performance Areas

To work towards achieving 100% on all Company, departmental and team performance targets, as directed by the Marketing team.

General

To manage or assist with relevant ad-hoc projects as required by your line manager and other additional duties as requested.

Complete all appropriate administration, including monthly reports.

Regulatory

To work within and be compliant at all times with all relevant regulations and legislation applicable to the role.

Type of person

Analytical, creative, strong attention to detail, digitally savvy, technical, commercial, ideally degree educated and with good A level results and clear numerical competence.  Experience in an office environment, dealing with external clients and internal stakeholders.

Essential

Education:

  • Well-presented and professional in line with working within a corporate environment.
  • Educated to A-level standard or equivalent.
  • Minimum of grade C GCSE Maths
  • Excellent fluency in written and verbal English
  • Computer literate with experience of using Microsoft products in an office environment.

Specialist Skills and Knowledge:

Practical evidence of experience within the following areas:

  • Demonstration of digital marketing understanding and principles, focused around acquisition marketing. Primarily PPC, SEO and Social.
  • Successfully working independently and collaboratively within a fast paced environment, able to adapt and pivot within a rapidly changing digital landscape
  • A good working knowledge of Word, Excel, PowerPoint and other Office tools.
  • Take ownership & responsibility of work delivery
  • Proactive approach
  • Strong communication skills
  • Experience of handling data in various formats
  •  

Aptitude:

  • Excellent attention to detail & consistently achieving work of a high quality
  • Excellent communication and presentation skills
  • Strong focus on customer needs
  • Flexible/ adaptable in order to deal with a varied workload and to deadlines
  • Ability to work as part of a team and build effective working relationships with all levels of stakeholders
  • Strong analytical and problem solving skills
  • Time management skills
  • Curious – with ability to question why we do what we do, with confidence to recommend changes based on fact and insight.

Desirable

  • Experience working within financial services sector including insurance
  • Project management experience/ skills
  • Knowledge of Agile methodology
  • Experience in digital marketing working across acquisition, retention and digital experience.
  • Knowledge and experience of marketing communication principles and best practices
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EMEA Presales Solution Consultant - Field Service Management

ServiceNow

24 days ago
24 days ago

Senior Presales Solution Consultant – Field Service Management

Location – Staines, UK

Regionof coverage:  EMEA

We’re the fastest growing enterprise cloud software company in the world above $1 billion. And we believe it is great people who will keep us there. We hire carefully, we hire the best, we celebrate our people.

ServiceNow is changing the way people work. Great service means more than just engaging your customers. Connect customer service with other teams to resolve issues quickly and proactively. 

As a member of our pre-sales team you will have a major impact on our future success.  While customers have purchased and implemented ServiceNow Customer Service Management in the past, Field Service Management is a relatively new and exciting product focus for ServiceNow.  Members of this team will have an opportunity to drive this next growth engine for ServiceNow, along with support from the business unit, executive team, and wider sales eco-system.

As a Field Service Management Solution Consultant (Presales) you will report into the Customer Workflows Solution Consulting team. You will be responsible for supporting the technical sales efforts for our largest Field Service opportunities across EMEA and help to create enablement assets for GTM execution. Working together with other highly motivated Solution Consultants and Sales Executives, you will be the product expert that conveys value to address ServiceNow customers’ business issues relative to Field Service Management. 

As a highly skilled specialist in a global team, you will influence product strategy, ensuring EMEA customers get a voice. 

What you get to do in this role:

  • Contribute and maintain a showcase of Field Service Management solutions created on the ServiceNow platform
  • Help develop programs that enable other Solution Consultants to demonstrate the value of Field Service Management on the ServiceNow platform
  • Handle product feature and technical questions from customers, channel partners and ServiceNow colleagues
  • Collaborate with Product Management and Development team members to enhance ServiceNow products with new features that address customer needs
  • Share best practices and known solutions with other Solution Consultants to enhance the quality and efficiency of the other team members
  • Stay current on competitive analyses and understanding differentiators between ServiceNow and its competitors.
  • Communicate with both business and technical decision makers
  • Act as the ServiceNow subject matter expert at executive briefings / marketing events

In order to be successful in this role, we need someone who has:

  • Typically requires a minimum of 5+ years of related experience.
  • Pre-sales experience in Field Service / Customer Service / Dispatch and Optimization / Work Order Management / Asset Management
  • Ability to work with integration and implementation partners
  • Proven pre-sales skills:  excellent communication skills in writing, speaking and presenting
  • Organized and detail-oriented
  • Is passionate about evangelizing our capabilities and success on social media and the ServiceNow Community website
  • Experience speaking with both business decision makers, and technical decision makers
  • Self-starter; ability to effectively complete tasks and projects with minimal supervision
  • Proficiency with the ServiceNow Platform or competitor platforms and who exhibits prior and current technical expertise in web technology and the ability to learn new technology.
  • Experience working collaboratively with product management, product marketing and product development
  • Ability to multi-task and drive, own & execute on priority initiatives to completion
  • A high degree of passion, energy, drive and willingness to travel
  • Flexible with creative problem-solving skills
  • Fluency in English essential

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

 

Job Type

full-time

Posted

Today

Description

Shape our future as Head of Service Design

We are looking for an experienced Service Designer ready to lead our Service Design specialism, proposing, guiding and delivering service design programmes for our clients. You’ll be responsible for managing the growth of the team and the quality of their output, as well as your own output as you balance project and team commitments. You’re first role will be supporting the delivery one of our strategic transformation projects; delivering enhanced, streamlined and consolidated training services for the Royal Navy.
On that project, as Service Design Lead, you'll have oversight of numerous projects at once, providing guidance and pushing all your teams to produce work of exceptional quality. You'll be ambitious and passionate about design's role in service development, ensuring that humans are at the heart of the design and development process by shaping the approach, tools and processes need to deliver superior outcomes for the program.
We’re looking for someone that has a proven track record in delivering complex and challenging technology solutions and service and who is confident in owning the ‘design approach’ and the relationship with important client stakeholders.
This project is of strategic importance to both Capita and the UK government. Further information about the project can be viewed on the Capita website: https://www.capita.com/news/capita-selected-as-winning-bidder-royal-navy-training-contract

Job title:

Head of Service Design

Job Description:

We’re supporting our clients as they adapt to a new world in the wake of COVID-19. We’re now recruiting for roles which will help our clients to deliver vital services and to resume business wherever possible.

What you’ll be doing:

**This role is home based but there is a requirement to be on site in Portsmouth for 3 days per week for the duration of the project**.

  • Taking a leading role in the delivery of projects, guiding teams in the assessment and redesign of systems and services, and ensuring they take a holistic human-centred approach
  • Advocating best in class service design methods and tools, coaching other team members in how to apply them correctly.
  • Where required, designing and leading research activities, evaluating existing products, services and systems or generating insights and ideas for new ones
  • Working with clients and members of the wider Capita organisation to understand their needs, communicating how our team can help them, and developing proposals to help them realise their ambitions.
  • Over time, line managing experienced members of the service design team as well as taking a leading role in the selling and profitable delivery of projects
  • Taking a leading role in the culture and growth of the wider Capita Consulting XD capability and Service Design specialism within
  • Supervising all service design work within our capability, ensuring the complete delivery of initiatives, identifying, suggesting and championing best practices, and driving the future direction of the specialism.
  • And on projects:
    • delivering of high-quality design assets that articulate customer insights, journeys and experiences (e.g. service blueprints, prototypes)
    • providing evidence-based recommendations to your teammates and our clients, turning insights into opportunities for service innovation or improvement
    • building simple prototypes to demonstrate your thinking and then working with specialists to develop these further
    • facilitating workshops with stakeholders, users and technical teams to discover and define service visions
    • presenting findings and managing relationships with senior stakeholders and internal teams, while supporting the development of junior team members.
    • Setting the direction of, and leading service design programmes, ensuring the quality of design delivery across highly complex programmes
    • Helping to deliver best-in-class services that blend digital, physical and human interactions across multiple touch points, bringing together user needs, client ambitions and technical realities.

What we’re looking for:

  • Significant experience in an experience design and/or service design role, with a design thinking / human-centred design background
  • A specialist in human-centred design practices, with a focus on accessibility, systems thinking and a broad understanding of all aspects of experience design e.g. service design, ux design, ui design, content design, and user research)
  • Great leadership skills, with a talent for leading multiple teams and for coaching other designers
  • A portfolio demonstrating a strong research background, in designing and coordinating large scale complex research activities inclusive of service mapping, the end-to-end customer journey, processes and systems, and the impact on customer experience (you will be asked to provide a copy of this at interview stage)
  • Experience working with Agile delivery methodologies
  • Strong user focus with the ability to collaborate with wider teams
  • Experience working in agile project teams and as part of multi-stream change programmes.
  • Proven experience leading project teams and coaching / managing junior team members
  • Self-motivated and enthusiastic - ability to work to tight deadlines, balance competing commitments and work to tight deadlines
  • Strong commercial awareness with experience writing design proposals and feeding into proposals for larger transformation programmes
  • You will ideally have experience with Government Digital Service (GDS) frameworks and preferably have completed GDS assessments.
  • Knowledge of Web Content Accessibility Guidelines (WCAG) would be beneficial
  • Experience in a consulting organisation is advantageous

Security


Due to the nature of this position, we require you to either hold or be eligible to achieve SC and or DV clearance. As a result, you should be a British Citizen and have resided in the UK for the last 5 years for SC and 10 years for DV.  We will provide assistance with helping you to obtain clearance if you do not already hold it.

What’s in it for you?

  • A competitive basic salary and benefits
  • Private Healthcare
  • 25 days holiday (rising to 27) with the opportunity to buy extra leave
  • Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave…and plenty more
  • Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
  • The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
  • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
  • You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

About Capita Consulting

Capita Plc are the largest UK management, services, engineering and consultancy employing more than 55,000 staff aligned to providing services to the finance and critical infrastructure sectors and heavily aligned to all levels of government supporting key functions across the UK.

Our breadth of skills, services and reach makes us the UK's top player in delivering management, engineering and development consultancy solutions for our customers.

Capita Consulting is a new division created in December 2019 to take a new approach to the market bringing our earned experience from industry and the broad knowledge across the group to provide advice, guidance and our combined expertise to guide and develop unique offerings and solutions to our wide range of existing clients and to develop new streams of revenue.

What we hope you’ll do next:

Looking to discover more? Choose ‘Apply now’ to fill out our short application and send us your CV. Any questions before taking the next step? You can contact alison.cunningham@capita.com for support.

All interviews, assessments and background checks will continue to take place online, to completely remove the need for face-to-face contact. All Capita colleagues who can work from home should do so; and where it is not possible for colleagues to work remotely, we have taken important steps to protect those working from Capita’s offices. Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19. The welfare of our people is of paramount importance to us, and we’re doing everything we can to keep our colleagues and customers safe during this time.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

Location:

Home-Based - GBR

,

United Kingdom

Time Type:

Full time

Contract Type:

Permanent